36C24719Q0908-001.pdf

Ralph H. Johnson VA Medical Center

IT AND PROJECT MANAGEMENT TRAINING

STATEMENT OF WORK

1. INTRODUCTION

The Contractor shall provide in-classroom instruction and materials for information technology (IT) and project management training. The requirement is to design, develop, and deliver instructor-led training which focuses on the topics and skills described herein. Three separate courses shall be provided by the contractor. Each in-classroom instructor-led training shall total approximately 35 hours of instruction over the course of one week. The instructor-led training shall be designed to follow the industry leading certification objectives, i.e. CompTIA, Microsoft, and the Project Management Institute, and prepare students for the exams. The contractor shall also provide a set of course materials and exam vouchers for each student.

2. TECHNICAL REQUIREMENTS

2.1 Development of Instructional Content and Materials

2.1.1. Analysis

The Contractor shall develop instructor-led training with a detailed methodology described in their proposal. Information must include, but not be limited to, the provided course objectives in Section 2.1.3.

2.1.2 Instructor-led Courses

The instructor must possess significant experience working in the respective field and have subject matter expertise to lead discussions on the course topics. The courses shall include a mix of lecture style presentation slides and hands-on exercises that are practical and related to the course material. Time shall be provided for students to practice their newly learned skills in a simulated environment with actual IT hardware, and to discuss realistic scenarios to gauge understanding of concepts. The instructor shall encourage questions and course discussion as a method for the students to internalize the information presented and make it applicable to their work environment.

Contractor is responsible for all aspects of course preparation and instruction, must be current in the course material, and provide updates to all course material throughout the contract performance period. Contractor shall develop a consistent method for measuring student feedback.

The VA will designate a point of contact to interface with the Contractor. The POC in coordination with the contractor will designate dates for course offerings to be given with at least 45 days’ notice and based on mutually agreeable times and locations. Each course is expected to take place between the hours of 8:00am and 4:30pm, Monday through Friday.

2.1.3 Class Design & Development

The Contractor shall provide three instructor led-classroom training courses. The anticipated class size for each offering is 12 or 15 students. Contractor shall present instructor-led classroom sessions to VA personnel as follows:

A. Course Title & Description: CompTIA A+ Training

This five-day (35 hours) course provides an in-depth review of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructure. It is designed to assist VA personnel with their responsibilities of implementing, configuring, and troubleshooting IT systems. Upon successful completion of this course, students will be able to:

• Identify the components of standard desktop personal computers

• Identify fundamental components and functions of personal computer operating systems

• Identify best practices followed by professional personal computer technicians

• Install and configure computer components

• Install and configure system components

• Maintain and troubleshoot peripheral components

• Troubleshoot system components

• Install and configure operating systems

• Maintain and troubleshoot installations of Microsoft Windows

• Identify network technologies

• Install and manage network connections

• Support laptops and portable computing devices

• Support printers

• Identify personal computer security concepts

• Support personal computer security

Contractor shall provide CompTIA A+ study guides, certification prep materials, practice exams, and two CompTIA A+ (220-1001 and 220-1002) exam vouchers for 15 students. Contractor shall provide the opportunity for students to take the CompTIA A+ exams during the week of training and shall proctor the exam.

B. Course Title & Description: Installation Storage & Compute with Windows Server 2016

This five-day (35 hours) course is intended for students who have some experience with Windows Server and who will be responsible for managing storage and compute by using Windows Server 2016. It is designed to assist VA personnel with their responsibilities of implementing server-based systems on the VA enterprise network. Upon successful completion of this course, students will be able to:

• Prepare and install Nano Server, a Server Core installation, and plan a server upgrade and migration strategy

• Describe the various storage options, including partition table formats, basic and dynamic disks, file systems, virtual hard disks, and drive hardware, and explain how to manage disks and volumes.

• Describe enterprise storage solutions, and select the appropriate solution for a given situation.

• Implement and manage Storage Spaces and Data Deduplication.

• Install and configure Microsoft Hyper-V, and configure virtual machines.

• Deploy, configure, and manage Windows and Hyper-V containers.

• Describe the high availability and disaster recovery technologies in Windows Server 2016.

• Plan, create, and manage a failover cluster.

• Implement failover clustering for Hyper-V virtual machines.

• Configure a Network Load Balancing (NLB) cluster, and plan for an NLB implementation.

• Create and manage deployment images.

• Manage, monitor, and maintain virtual machine installations.

Contractor shall follow the topics and outline for the Microsoft Exam 70-740 preparation course and provide Exam 70-740 exam vouchers for 12 students. Contractor shall provide the opportunity for students to take the Microsoft exam during the week of training and shall proctor the exam.

C. Course Title & Description: Project Management Professional (PMP) Certification Prep

This five-day (35 hour) course shall provide training that enables students to obtain a clear understanding of all the materials and concepts, so they can successfully pass the PMP Certification

Exam.

• Students will learn the project management definitions, concepts and perspectives based on the methodology from the Project Management Institute (PMI).

• Students will be able to measure their grasp of the project management concepts taught each day through discussions of concrete examples and hands-on exercises to explain the

PMI processes.

• Students will be able to measure their level of understanding of the material based on their performance on practice quizzes and using exercises provided in the Student Workbook as well as online practice exam resources.

Contractor shall provide a set of PMP Course Material for 12 students, which includes access to slides, quizzes, exercises, and handouts. Upon completion of the course, the contractor shall provide a certificate of completion to each student that will suffice for the 35 hours of project management education required to apply for the PMP certification.

2.1.4 Training Facility

All training shall be held at a contractor provided facility that is within a driving distance of 5 miles from the VA Medical Center at 109 Bee St, Charleston, SC 29401. The facility shall have ample space in a training room for the number of students attending. The contractor shall arrange for the training facility to provide onsite parking for each student at no additional cost. The contractor shall provide all presentation equipment (computer, projector, screen), along with any computer workstations for students to view the course materials and perform exercises.

2.1.5 Minimum Instructor Requirements

Experience:

A. For CompTIA A+ and Microsoft Windows Server 2016: Four or more years of IT service experience in a corporate, government, or healthcare organization. The instructor must be a subject matter expert with experience in delivering IT training to professionals.

B. For Project Management Professional: Four or more years of project management experience in a corporate, government, or healthcare organization. The instructor must be a subject matter expert with experience in delivering project management training to professionals.

Education: Bachelor’s Degree or higher

Certification: Instructors must have current certifications in the respective course material that is being taught.

Teaching Experience: Two or more years of technical teaching experience with specialized experience in the exam preparation courses.

Teaching Ratings: Ability to achieve and maintain a superior student feedback rating.

3. TASKS

Tasks include teaching, facilitating, customer support, and course update as required, as well as the following:

3.1 Conduct all necessary course preparation in order to be fully prepared to satisfactorily facilitate each course offering.

3.2 Initiate contact with the VA point of contact at least two weeks before each offering is scheduled for coordination.

3.3 Prepare all teaching materials. Contractor must submit within 10 days of the first course offering a final draft of teaching materials for approval.

3.4 Offer the certification exam during the course or exam vouchers for each student (except for the PMP course).

3.5 Comply with instructions provided by the VA POC.

4. SUBMISSION REQUIREMENTS

Submitted offers shall not exceed 25 single-sided pages. Any pages beyond this amount will be removed and not evaluated. To be considered technically acceptable for award, each offeror must provide with their submitted quote/offer:

A. Documentation that confirms at least 3 years of satisfactory and relevant experience/past-performance doing the same type of services specified in this solicitation;

B. Documentation that confirms the company/employees have the required experience and certifications specified in the instructor requirements;

C. Previous customer ratings on the course content and instructor for the type of courses specified in this solicitation;

D. Documentation that confirms the offeror has an active registration in the System for Award

Management (www.SAM.gov)