36C24718Q9753-000.docx

DOCX document 118 KB Posted Sep 27, 2018

Attached to: Open Market Post to FBO for Deionized (DI) Water Tank System Rental/Maintenance Contract Base plus 4 options
Solicitation number: 36C24718Q9753
Issued by: Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 7

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36C24718Q9753 FedBizOpps Combined Synopsis/Solicitation Notice

CLASSIFICATION CODE

SUBJECT

CONTRACTING OFFICE'S

ZIP-CODE

SOLICITATION NUMBER

RESPONSE DATE (MM-DD-YYYY)

ARCHIVE

DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS

SET-ASIDE

NAICS CODE

CONTRACTING OFFICE

ADDRESS

POINT OF CONTACT

(POC Information Automatically Filled from User Profile Unless Entered)

DESCRIPTION

See Attachment

AGENCY'S URL

URL DESCRIPTION

AGENCY CONTACT'S EMAIL

ADDRESS

EMAIL DESCRIPTION

ADDRESS

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

GENERAL INFORMATION

PLACE OF PERFORMANCE

* = Required Field FedBizOpps Combined Synopsis/Solicitation Notice Rev. March 2010 J Open Market Post to FBO for Deionized (DI) Water Tank System Rental/Maintenance Contract Base plus 4 options 35233 36C24718Q9753 10-15-2018 N 334513 Department of Veterans Affairs Birmingham VA Medical Center 700 South 19th Street Birmingham AL 35233 Birmingham vA Medicial Center 700 South 19th Street Birmingham AL 35233

USA

connie.ganier@va.gov Contracting Specialist This is a combined Synopsis/Solicitation for Deionized Water Tank System Rental/Maintenance for Pathology and Lab Medicine Services for the Birmingham VA Medical Center Facility. See Solicitation document for complete details.

See attached solicitation document for details of this requirement.

Offers/quotes shall be submitted to Contracting Specialist is Connie Ganier - connie.ganier@va.gov no later than ending date and time of solicitation.

See attached document: Solicitation for Deionized Water Tank System Rental/maintenance for Pathology and Lab Medicine Services 36C24718Q9753

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

521-19-1-072-0003 36C24718Q9753 09-27-2018 Connie Ganier 205-933-8101 x6018 10-15-2018 Department of Veterans Affairs Birmingham VA Medical Center 700 South 19th Street Birmingham AL 35233 334513 750 Employees X N/A X

DEPARTMENT OF VETERANS AFFAIRS

VETERANS HEALTH ADMINISTRATION

25th Street Warehouse 101A 25th Street South Birmingham AL 35233 Department of Veterans Affairs Birmingham VA Medical Center 700 South 19th Street Birmingham AL 35233

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971 See CONTINUATION Page See Schedule and Statement of Work beginning on page 6 for Deionized (DI) Water Tank System Rental/Maintenance requirement for Pathology and Lab Medicine Service for the Birmingham VA Medical Center.

See CONTINUATION Page X X X Table of Contents

SECTION A	3
A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS	3
SECTION B - CONTINUATION OF SF 1449 BLOCKS	6
B.1 CONTRACT ADMINISTRATION DATA	6
B.2 LIMITATIONS ON SUBCONTRACTING-- MONITORING AND COMPLIANCE (JUN 2011)	7
B.3 SUBCONTRACTING COMMITMENTS--MONITORING AND COMPLIANCE (JUN 2011)	7
STATEMENT OF WORK VA Medical Center	8
B.4 PRICE/COST SCHEDULE	14
ITEM INFORMATION	14
B.5 DELIVERY SCHEDULE	19
SECTION C - CONTRACT CLAUSES	22
C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (JAN 2017)	22
C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)	28
C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)	28
C.4 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)	28
C.5 VAAR 852.215-71 EVALUATION FACTOR COMMITMENTS (DEC 2009)	29
C.6 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2012)	29
C.7 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)	30
C.8 VAAR 852.273-74 AWARD WITHOUT EXCHANGES (JAN 2003)	30
C.9 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984)	31
C.10 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)	31
C.11 52.237-3 CONTINUITY OF SERVICES (JAN 1991)	31
C.12 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2018)	32
SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS	39
SECTION E - SOLICITATION PROVISIONS	60
E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (JAN 2017)	60
E.2 52.204-7 SYSTEM FOR AWARD MANAGEMENT (OCT 2016)	64
E.3 VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008)	65
E.4 VAAR 852.215-70 SERVICE-DISABLED VETERAN-OWNED AND VETERAN-OWNED SMALL BUSINESS EVALUATION FACTORS (JUL 2016)(DEVIATION)	65
E.5 52.217-5 EVALUATION OF OPTIONS (JUL 1990)	66
E.6 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)	66
E.7 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)	66
E.8 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL ITEMS (NOV 2017)	67
E.9 52.224-1 PRIVACY ACT NOTIFICATION (APR 1984)	83
E.10 52.224-2 PRIVACY ACT (APR 1984)	84

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C247 Connie Ganier Department of Veterans Affairs Birmingham VA Medical Center 700 South 19th Street Birmingham AL 35233

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X]

52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[]

52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly	[]
b. Semi-Annually	[]
c. Other	[X] Monthly upon receipt of proper invoice

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971 ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO

DATE

B.2 LIMITATIONS ON SUBCONTRACTING-- MONITORING AND COMPLIANCE (JUN 2011)

This solicitation includes FAR 52.219-4 Notice of Price Evaluation Preference for HubZone Small Business Concerns. Accordingly, any contract resulting from this solicitation will include this clause. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) retained by VA to assist in assessing the contractor's compliance with the limitations on subcontracting or percentage of work performance requirements specified in the clause. To that end, the support contractor(s) may require access to contractor's offices where the contractor's business records or other proprietary data are retained and to review such business records regarding the contractor's compliance with this requirement. All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor's compliance with the limitations on subcontracting or percentage of work performance requirement.

B.3 SUBCONTRACTING COMMITMENTS--MONITORING AND COMPLIANCE (JUN 2011)

This solicitation includes VAAR 852.215-70, Service-Disabled Veteran-Owned and Veteran-Owned Small Business Evaluation Factors, and VAAR 852.215-71, Evaluation Factor Commitments. Accordingly, any contract resulting from this solicitation will include these clauses. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) to assist in assessing contractor compliance with the subcontracting commitments incorporated into the contract. To that end, the support contractor(s) may require access to the contractor's business records or other proprietary data to review such business records regarding contract compliance with this requirement. All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor compliance with the subcontracting commitments.

STATEMENT OF WORK VA Medical Center Birmingham, AL

CLINICAL LABORATORY DEIONIZED (DI) WATER TANK SYSTEM RENTAL AND MAINTENANCE

DESCRIPTION / SPECIFICATIONS / STATEMENT OF WORK

1.	INTRODUCTION/BACKGROUND
	1.1	Specific Clinical Laboratory Reagent Water (Deionized Water) is required to perform laboratory testing, quality control, calibration, laboratory instrument maintenance, and laboratory glassware washing/rinsing.
	1.2	DI water for Birmingham Veterans Affairs Medical Center (BVAMC) Pathology & Laboratory Medicine Service (P&LMS) is used at the time of production, and it is not stored. Therefore, the water is not purchased from an outside source.
	1.3	P&LMS currently obtains DI water through a tank system rental/maintenance contract which will expire February 28, 2018. Therefore, we must obtain a new contract for an appropriate rental system to continue uninterrupted patient testing.
1.4	This statement of work defines DI water supplies and services required by BVAMC P&LMS at 700 South 19th Street, Birmingham, AL.
2.	SCOPE
2.1	The scope of this effort involves providing, installing, maintaining, and servicing appropriate equipment (tanks, tubing, etc.) in order to ensure a reliable and continuous supply of high-purity DI water for use throughout the laboratory areas.
2.2	This new requirement is expected to begin December 1, 2018 through November 30, 2019 with four (4) one-year option periods.
3.	REQUIREMENTS
3.1	The Contractor shall provide any type of equipment he/she chooses, provided the equipment functions optimally, is not unnecessarily bulky or unsightly, meets the critical standards outlined herein for Clinical Laboratory, and consistently delivers high quality water of sufficient quantity to each area of use according to their needs.
3.2	Equipment must fit well within existing Clinical Laboratory space allocated for this purpose. The Contractor’s main equipment (tank(s), uv light system, meter(s), etc.) shall be located in the current “water closet” with extension lines from the system to the designated points of use. Appropriate back-up equipment (tank(s), etc.) to ensure uninterrupted supply of high-purity DI water, as needed, shall be located in Chemistry, Room 3427, in the existing designated space for this element of the contract.
3.3	A site visit/walk-through is available upon request and will be scheduled at the convenience of the Clinical Laboratory Service. Arrangements will be made through the Contracting Officer or designee, to establish an acceptable time to ensure minimum interruption of patient care. The site visit/walk-through must be requested in sufficient time to be completed/performed at least 5 days before the close of subject solicitation.

3.4 Silica removal and neutral pH is a requirement.

3.5 The water must always be above 10 mega ohms specific resistance per cm at the outlet of the deionization system, and 1 mega ohms resistance at the outlets located at the points of use.

3.6 Contractor shall make provisions to verify resistance at these levels by installing a spigot at the outlet from the tanks and a 1 mega ohm light at each user's outlet. Additionally, the Contractor shall provide/install/maintain an appropriate warning system/alarm (audible) that indicates/alerts P&LMS staff of problems with the system.

3.7 The Contractor shall ensure that the water is as organic-free as possible by using activated carbon. The Contractor shall change this carbon every 90 days.

3.8 Contractor shall provide, install, and maintain an appropriate ultraviolet light system in order to act as a bactericide and to breakdown and oxidize organic contaminants.

3.9 Contractor shall provide, install, and maintain some form of corrosion resistant pan at least 1" deep between the unit and existing floor to prevent damage to floor or stairs, etc.

3.10 Water spillage and leaks from units will not be acceptable.

3.11	All deionized water stations (points of use) must have at least five (5) gallons flow per minute.
3.12	Contractor shall provide/install all necessary tank(s), hoses, and tank fittings, etc. at no additional cost to the Government. The Contractor will provide the COR, or designee, documentation of the results of all initial and subsequent testing at each point of use.
	3.13	The deionized water meter(s) shall be read by the Contractor, accompanied by the COR, or designee, at the end of each month on a regular workday (Monday – Friday). Records will reflect the signature of the Contractor and COR, or designee. Meter shall be located in “water closet” in the Clinical Laboratory Service Chemistry Section.
3.14	Contractor’s Technical Support Specialist(s) shall sanitize the system and loop at COR, or designee’s request. If the bacterial count is above 10 CFl/ml, the Contractor shall resolve the problem by correcting the source of contamination within twenty-four (24) hours of notification by the COR, or designee. We estimate one (1) sanitization event per year; however, additional sanitizations may be necessary depending upon the contamination results.
3.15	Contractor’s Technical Support Specialist(s) shall provide/install bacterial filters on each point-of-use DI water faucet with initial system installation. Contractor shall replace the bacterial filters on each DI water faucet each Option Year of the established contract. The annual replacement shall be completed within the first month of each Option Year.
3.16	Contractor shall change deionize tanks and filters whenever the resistance is less than 1 mega ohms at the point of use for the Clinical Laboratory Service.
3.17	Contractor’s deionized water system includes everything between the incoming water PRV and the last DI water tank. Contractor will maintain, keep in proper working order, and replace when necessary, any part of said system at no additional cost to the Government.
3.18	Contractor shall provide/install/maintain 1 mega ohm light(s) on the middle tank of all bank of tanks.
3.19	Contractor shall furnish and install a filter on the exit lines to ensure that no resin may enter into the deionized system.
3.20	Contractor shall be responsible for the clean up of any spills or debris made from installation, maintenance, or service.
3.21	Contractor shall be responsible for checking and assessing the deionized water tanks on at least a monthly basis. The Contractor will not contact BVAMC employees to check the status of the deionized water tanks.

3.22	Contractor will change out all 10” .2 and 10” 5 micron as needed at no cost to the Government.
3.23	The Contractor’s Technical Support Specialist(s) shall perform chlorination of each piped system at least one (1) time per year. The annual chlorination shall be completed within the first month of each Option Year. Contractor shall perform chlorination more frequently when deemed necessary by the BVAMC. Following chlorination, each outlet shall be purged and measured by the Contractor to ensure 1 mega ohms resistance and to ensure that no chlorine is present in the system.
3.24	Contractor shall perform all services at the convenience of the Clinical Laboratory Service. Arrangements will be made through the COR, or designee, to establish an acceptable time to ensure minimum interruption of patient care.
3.25	Filters shall be changed by Contractor when the water pressure at the point of use is below 45 PSI.
3.26	Contractor must supply water that falls inside the parameters specified by the College of American Pathologists.
3.27	Contractor will provide the following information to the Laboratory Service on a monthly basis:

a. Resistivity			Minimum 10 MΩ·cm
b. Microbial Content		< 10 CFU/mL
c. Total organic carbon	< 500 ng/g (ppb)

3.28	BVAMC estimates using 8,000 gallons of DI water per month. However, there may be circumstances that require more water to be available. Contractor shall ensure availability of appropriate DI water.
4.	BVAMC WILL PROVIDE: The BVAMC will provide a water supply at the point of installation and one each duplex 115 volt outlet. BVAMC’s current inline resistivity meter will be utilized, as necessary.
5.	LOCATION/DESCRIPTION OF POINTS OF USE:

5.1 Equipment Room (“Water Closet”), Room 3421E - this is where the DI System (appropriate tanks, filter(s), UV light sterilization system, etc.) is located

5.2 Chemistry, Room 3427 – extension line from DI system to the port(s) located at the main chemistry analyzer. This analyzer requires accessible continuous DI water.

5.3 Chemistry, Room 3427 – extension line from DI system to the two (2) sinks currently designated in this area.

5.4 Chemistry, Room 3427 – Appropriate back-up equipment (tank(s), act. To ensure uninterrupted supply of high-purity DI water, as needed.

5.5 Hematology, Room 3429 – extension line from DI system to two (2) sinks currently designated in this area.

5.6 Microbiology, Room 3428 – extension line from DI system to two (2) sinks currently designated in this area.

5.7 Washroom, Room 3427A – extension line from DI system to a port attached to the pipette wash apparatus.

6.	INSTALLATION AND INITIAL SET UP REQUIREMENTS:
	6.1	Site Preparation - Site preparation specifications shall be furnished in writing by the contractor as a part of the equipment proposal. These specifications shall be in such detail as to ensure that the equipment to be installed shall operate efficiently and conform to the manufacturer's claimed specifications.

6.2 Space Requirements, Systems, Specifications - Configuration of the proposed equipment must be able to conform to the space previously allotted for this function.

6.3 Crossover from current to new instrumentation/system, if necessary, must be performed timely with no interruption in patient care laboratory service.

6.3 Ownership of Equipment - Ownership of the equipment shall remain with the contractor. All accessories (unused consumables, etc.) furnished by the contractor shall accompany the equipment when returned to the contractor. The contractor, upon expiration of order(s), at termination and/or replacement of equipment, shall remove the equipment.

6.4 The Contractor’s Technical Support Specialist(s) shall be responsible for installation, which consists of in-house delivery positioning, and mounting of all equipment listed on the delivery order and connections of all equipment and interconnecting wiring and cabling if applicable in coordination with the facility biomedical engineer. Upon receipt of notice to proceed with installation, it shall be the contractor’s responsibility to inform the Contracting Officer of any problems which may be anticipated in connection with installation or which will affect optimum performance once installation is completed.

6.5 Vendor shall provide equipment installation and possible reinstallation at minimal costs if the equipment is required to be moved due to construction or laboratory redesign.

7. TESTING

VA P&LMS personnel will monitor the resistivity meter and perform appropriate water cultures. VA P&LMS personnel will contact Contractor in the event of any issues or problems. All other necessary tests will be certified by the contractor or an independent laboratory at contractor’s expense. The testing for qualities must coincide with the sterilization process and a certificate must be provided to the VA P&LMS ensuring these qualities.

8. SERVICE/REPAIRS

8.1 At no time will P&LMS be without deionized water during service/maintenance process. This may require a separate means of supplying deionized water with a meter to ensure that all qualities are being met.

8.2 Contractor’s Technical Support Specialist(s) shall be on site for any emergency problem within twenty-four (24) hours after receipt of notification, by telephone, from the Contracting Officer Representative (COR), or designee, during normal business hours, Monday – Friday, 7:00 a.m. – 3:30 p.m. Contractor shall also be on site for any emergency problem within twenty-four (24) hours after receipt of notification, by telephone, from COR, or designee, during the weekends and holidays.

8.3 Contractor’s Technical Support Specialist(s) shall be on site for any non-emergency call within forty-eight (48) hours after receipt of notification, by telephone, from the COR, or designee. If the Contractor receives a non-emergency call after 3:30 p.m., the Contractor’s Technical Support Specialist(s) will be on site no later than 9:00 a.m. the following workday, during normal business hours only, Monday through Friday 7:00 a.m. – 3:30 p.m. Likewise, contractor shall be on site for callouts during the weekend and holidays.

8.4 Should difficulty to either the Contractor or the BVAMC arise from these delivery schedules, the Contractor shall be required to install a fully charged stand-by unit for emergency use. Said difficulties would include, but not be limited to, recurring bacterial contamination, recurring discoloration of the water, recurring untimely responses to emergency calls, and recurring failure or not-functioning indicator light. The Contractor is responsible for "troubleshooting" and resolving deionized water problems and will not request BVAMC personnel to perform preliminary "troubleshooting" procedures. The BVAMC will ascertain that the problem is not caused by Government-owned equipment prior to placing a call to the Contractor.

8.5 For each service call, the contractor shall generate a service ticket. The service ticket shall itemize all services rendered during the service call. The service ticket shall be submitted to the COR, or designee.

9. ADDITIONAL ITEMS/COSTS: Any additional costs such as funding fees, special shipping and handling fees, other usage fees or surcharges must be clearly indicated in the price quote.

10. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

REFERENCE

REQUIREMENT

STANDARD

Acceptable Quality Level (AQL)

Method of surveillance

DISINCENTIVE

Provide technical support specialist(s) for equipment installation/set-up

Delivery & Installation are completed in specified timeframe with no negative impact to patient care

95% for delivery / install

95% for no negative impact to patient care