36C24626D0097_1.docx

This is an Award Notice for a Switchboard Operator Service contract. The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6 awarded contract 36C24626D0097 to Innovation at Work Inc. on September 22, 2026, for a contract value of $2,916,018.00. The solicitation number is 36C24626Q0356, and the contract covers the provision of switchboard operator services to support the VA's communications infrastructure.

The award represents the completion of the competitive solicitation process for switchboard operator services within VISN 6. Innovation at Work Inc. was selected as the successful contractor to provide these telecommunications and operator support services, which are essential for managing incoming calls and communications across the Veterans Integrated Service Network. The contract period extends through the award date with a total commitment of approximately $2.9 million for the performance of these services.