36C24624Q0801 0001.docx

5. PROJECT NUMBER (if applicable)

CODE

7.

ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF

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10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE

OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO:

Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERE

D CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR

OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendmen t, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED

STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF

CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF

SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 1 of 05/09/2024 Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667 Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667 To all Offerors/Bidders

36C24624Q0801 05-01-2024

X X X ** HOUR & DATE for Receipt of Offers is EXTENDED to: 05:30PM Eastern Time, Tues. May 14, 2024 See CONTINUATION Page The purpose of this amendment is to provide responses to questions and to amend the Performance Work Statement. See page two of this amendment and subsequent pages. The due date and time is extended as shown in Block 11.

Solicitation Section B.3 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS is removed in its entirety by this amendment.

Daniel Spaulding Contracting Officer, NCO 6

CONTINUATION PAGE

AMENDMENT SUMMARY: This Amendment 0001 makes the following changes to Solicitation 36C24624Q0801.

1. Government responses to questions are provided.

2. Solicitation Section B.2. Performance Work Statement for Valet Parking is replaced in its entirety with an Amended Performance Work Statement, dated May 9, 2024.

3. Solicitation Section B.3 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS is removed and deleted from the solicitation in its entirety by this amendment.

Solicitation Questions RFQ 36C24624Q0801 – 659 Valet Parking Services

1. How many valet locations are there? Para. 1 says "three (4)", then lists four building numbers.

RESPONSE: There are 3 valet locations. Buildings 2, 4/8, & 21. Buildings 4 & 8 are combined as one location. See attached amended PWS.

2. Are buildings 4 & 8 separate valet stations with a shared parking lot? Or is it one combined valet station with a shared parking lot?

RESPONSE: Buildings 4 & 8 are combined as one Valet location using a shared parking lot.

3. Will you provide a map clearing indicating the locations of the valet areas (podiums and parking lots)?

RESPONSE: A map is not currently available.

4. For each valet area, how many traffic lanes are dedicated for valet use only?

RESPONSE: Each location has a dedicated lane for the vehicles to pull through.

5. For each valet area, how long are the valet traffic lanes?

RESPONSE: Bldg. 2: 300’ - Bldg. 4/8: 175’ - Bldg. 21 275’

6. For each valet area, what other vehicles use the traffic lanes and might interfere with valet operations?

RESPONSE: Police, Emergency Vehicles

7. Para 3.b.5...is "parking control and monitoring" anything more than what is stated in this paragraph? Is the contractor required to enforce 'valet only' parking or will the VA police assist in preventing/removing unauthorized vehicles?

RESPONSE: Yes, Valet is responsible for enforcing “Valet Only” parking. VA Police will assist when needed.

8. Para 3.b.8...what are the range and average number of vehicles that need to be moved at 5pm each day?

RESPONSE: Between 5 to 15. The cars in Lot 21B are moved to Bldg. 4 Lot.

9. Para 8...what is meant by "records of assisted parking activity"? Is that a count of vehicles served by valet?

RESPONSE: Yes, that is a count of vehicles served by valet.

10. What is the current monthly amount the VA is paying for this service?

RESPONSE: Information regarding the current contract can be found at FPDS.gov. The current contract number is 36C24619P0210.

11. Who is the incumbent and how much was the award price?

RESPONSE: Contract 36C24619P0210 was awarded to VETPRIDE SERVICES, INC. (UEI: JC8KASZL6W95) in the total amount of $2,260,800.00 for a one-year base period and four (4) one-year option periods. Contract 36C24619P0210 was awarded on October 25, 2018.

12. PARA 3 – Technical Services, subpara b) Requirements, #6 states, “The Contractor shall manage and monitor traffic, to provide direction for alternate parking and shuttle service, in the event the valet parking area is full.” Is the valet contractor to transport Veterans in a vehicle? Does the VA provide this vehicle? If not, what are the requirements for the vehicle, (golf cart, bus eta). How often are the lots full or is the shuttle service needed?

RESPONSE: No, they do not transport the Veteran. The VA has shuttle service available.

13. Please identify the locations of the valet lots. Are the valet areas dedicated to valet use only?

RESPONSE: Yes, Valet lots are adjacent to Valet Stations. A map of the valet lots is not currently available.

14. May the valet service number the parking spaces, understanding we need approval first?

RESPONSE: No

15. What issues with the current operation? What can be done better?

RESPONSE: Contractor performance assessments are not publicly available information.

16. Are the valet numbers an average from valet reports or an estimate?

RESPONSE: Average

17. Is this a new solicitation? If not, can the government provide incumbent details?

RESPONSE: See the response to question 11.

18. What will the Government accept as the smallest font size for charts, tables, and figures?

RESPONSE: Solicitation Section E.1 Instructions to Offerors states a minimum font of 12-point font.

19. Will the government please explain the liability aspect of the contractor turning over unclaimed keys to the VA Police at 5:00 pm? Once the contractor provides the keys to the VA Police AOD, will a full vehicle inspection be conducted for damage? Who will be responsible for damages while in the VA Police possession?

RESPONSE: VA Police are not involved with this process. There is not a full vehicle inspection to be conducted for damage.

20. The PWS of the solicitation requires the contractor to provide all operational supplies (locking key cabinet, ticket dispenser, 3-part claim check, safety cones, signage, booth, etc.) uniforms, and name tags. Should this be included in the overall pricing, or will the government provide a separate line item?

RESPONSE: Each offeror’s total quoted price shall include all costs associated with the performance of work. In other words, each offeror’s total quoted price shall be the complete price for the performance of work.

21. How will the contractual and administrative requirements be evaluated in comparison to the other factors? Will the government provide percentage amounts for the three factors listed in the order of importance from most important to least important? Factor 1 – Past Performance _____%; Factor 2 – Technical Capability _____%; Factor 3 – Price _____%

RESPONSE: As stated in Section E.1, the procedures at FAR 13.106 are being utilized. FAR 13.106-1(a)(2)(iii) states that solicitations are not required to state the relative importance assigned to each evaluation factor and subfactor.

22. The Government requires that "The offeror shall provide evidence that the offeror's business possesses a minimum of three (3) years of experience relevant to the level of work in the Performance Work Statement (PWS)" poses a challenge. There is a limited number of Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) in the valet industry that meet this experience threshold. By enforcing this requirement, the government risks continuing to award contracts to the same companies that have historically underperformed. Would the Government reconsider this three-year experience mandate to broaden the pool of potential SDVOSB offerors and mitigate the risk of subpar performance?

RESPONSE: Removing a minimum experience requirement would not “mitigate the risk of subpar performance”. The question makes claims about Contractor performance that are not representative of the requiring facility’s experience. No changes are being made to the referenced evaluation factor.

23. Will there be a phase-in / phase-out period that overlaps so the awardee and incumbent can transition effectively? If so, what is the number of days that there will be an overlap?

RESPONSE: The current start date is as shown in the solicitation, which is June 1, 2024.

24. What is the anticipated award date?

RESPONSE: Acquisition Planning details cannot be publicly disclosed. The current start date is as shown in the solicitation, which is June 1, 2024.

25. Will the Government consider an extension of a week in order for the offeror to provide a substantial response.

RESPONSE: The Amendment issuing these responses includes an extension of the due date and time for quote submission.

26. The PWS states: the Contractor shall provide the uniforms. The Contractor’s regular uniform is acceptable, it shall clearly identify the company and the occupation is easily understood (Contract Valet Parking Services). Should this be included in the overall pricing? Or will the government provide a separate line item?

RESPONSE: Each offeror’s total quoted price shall include all costs associated with the performance of work. In other words, each offeror’s total quoted price shall be the complete price for the performance of work.

27. Is this an approximate number or can the Government provide accurate number/range? (a) Building #2 – Parking spots: 146 – Cars parked per day: approximately 300; (b) Building #4 & 8 – Parking spots: 18 – Cars parked per day: approximately 80; (c) Building #21 – Parking spots: 60 – Cars parked per day: approximately 275

RESPONSE: Building #2 – Parking spots: 146 – Cars parked - Range 250 - 350; (b) Building #4 & 8 – Parking spots: 18 – Cars parked – Range 65 - 80; (c) Building #21 – Parking spots: 60 – Cars parked – Range 225 - 275

28. Building #4 & 8 has 18 parking spots combined. Will the Government provide the exact number of assigned valet parking spots for lots 4 & 8?

RESPONSE: 18

29. Is there an assigned or additional lot for overflow parking?

RESPONSE: No

30. Have there been any occasions where overflow parking has been needed or valet parking had to be redirected? If so, how many occurrences per year?

RESPONSE: No overflow lot. N/A occurrences

31. What event(s) cause overflow parking or redirection of valet parking services?

RESPONSE: N/A

32. The PWS states: “The Contractor shall have management control of vehicles entering the designated valet parking area(s) to maximize the space available and facilitate smooth operations. The Contractor shall manage and monitor traffic, to provide direction for alternate parking and shuttle service, in the event the valet parking area is full.” If shuttle service needs to be redirected, what lot/location is preferred?

RESPONSE: Any other public lot or parking garage.

33. The PWS states: “the Contractor’s employees shall move any remaining vehicles from the Valet lot #4 or predetermined area in bldg. #2 traffic circle which is adjacent to the Emergency Department.”. Does this include Valet lot 8?

RESPONSE: There are only 2 Valet Parking Lots, 21B and 4. The cars for Bldg. 8 are parked in lot 4.

34. What days have the highest frequency of valet parking?

RESPONSE: Depends on the Veteran population and scheduled appointments. Tuesday and/or Wednesday.

35. What time of the day does the highest frequency of valet parking occur?

RESPONSE: 9:00 am – 3:00pm

36. The PWS states: “The VAMC will provide orientation and training on VA policies and procedures. All Contractor employees will be required to attend a facility orientation program on safety, health and emergency procedures. This training will be scheduled at the kick-off meeting. VA specific training and orientation must be completed by each employee after award and prior to commencement of any work.” If there are incumbent employees, are they required to attend the facility orientation program?

RESPONSE: Yes, each employee must attend the facility orientation program.

37. Where are contractor employees expected/required to park? Is there a designated number on the VAMC Map provided?

RESPONSE: The Contractor Employees will park in the designated Valet parking lot (21B and 4) they are assigned to work.

38. The PWS states: “Any Contractor employee who shall be working in patient care areas (or with person who provides direct care), or with patient care items, shall provide documentation as follows:

PPD Skin Test – Results from the last three (3) months shall be accepted. If PPD is positive, the individual MUST provide documentation of the absence of active TB. It is the Contractor’s responsibility to provide documentation of the above prior to assignment. Copies of such are to be maintained with the contract. The COR shall be notified of any changes in individual status with appropriate documentation. In the event of an exposure, it is required that the Contractor has a plan that must be followed to protect the individual contract worker. Records must be maintained as required by CFR 1910.1030.

Flu – Flu Shot or Mask (November 30th to March 31st) - The Contractor shall comply with the W. G. Hefner Medical Center VA Directive 1192 requirements for Flu Shots. All Construction Contractors and Maintenance Contractors working on Site must either have a Flu Shot or wear a mask regardless of interaction with patient areas. Personnel must produce a flu shot record or will have to wear a mask while on property.”

a. Is a PPD Skin Test required only for contractor personnel that work in patient care (or with person who provides direct care), or with patient care items?

b. If so, how is that determined, and will the Contractor be notified of this requirement for certain personnel so that the PPD Skin Test will be conducted?

c. What is the number of days the Government requires the Contractor to have this information submitted if required?

RESPONSE: a. PPD skin Test is required for all contractor personnel.

39. The Government requires a background investigation, pre-screen, and SF855/FD258/OF306 to be completed for personnel that require computer system access. Which personnel does that pertain to?

RESPONSE: Contractor personnel do not require computer system access; therefore this would be not applicable at this time. Solicitation Section B.3 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS is removed in its entirety by this amendment.

PERFORMANCE WORK STATEMENT FOR VALET PARKING

Amended (0001) 5/9/2024

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT VALET SERVICES:

1. Background: The W.G. Bill Hefner Veteran Affairs Medical Center (VAMC) has a requirement for Valet Parking Services to alleviate the parking problems experienced by our veteran patients at the facility. Approximately 1800 outpatients are seen per day. The amount of available parking spaces to accommodate patients, staff, volunteers, and visitors on any given day is limited. The requirement is for the Contractor to provide Valet Parking Services to veteran patients only, five days per week at four (4) locations (Buildings #2, #4, #8, and #21) at W.G. Bill Hefner VAMC, 1601 Brenner Avenue, Salisbury NC 28144. The contractor shall be completely liable and responsible for providing veteran patients with a valet claim check, securing keys, parking, delivering, and directing certain valet vehicles to and from the valet greeting area.

2. Scope of Work: This Performance Work Statement (PWS) is to procure non-personal services for Valet Parking Services at the W.G. Bill Hefner Veteran Affairs Medical Center (VAMC), 1601 Brenner Avenue, Salisbury NC 28144. The scope of work includes a 1-year base period and four (4) 1-year option renewal periods. All services shall be performed in accordance with industry standards, as well as with all terms, conditions, schedules, provisions, and requirements of this solicitation and any resulting contract. The Contractor shall provide all resources necessary to accomplish the services described in this PWS. Valet Parking Services shall be provided for an estimated 600 - 700 vehicles, per day, five days per week. A dedicated area for valet parking will be available for full-service parking. Valet service shall include assisting veteran patients and identified caregivers who request this service, assisting with wheelchairs and other devices in and out of vehicles, delivery of Government provided wheelchairs (when requested) located approximately 20 feet from the valet stand, and parking of vehicles to include vehicles with adaptive equipment.

3. Technical Services:

a) Parking Lots: The Contractor shall be responsible for the designated valet parking lot. It shall be the Contractor’s responsibility to visit the site to fully understand the nature of the work and the conditions under which the work shall be performed. Failure to visit the site will not relieve the successful offeror of the responsibility to provide services in strict accordance with the true intent and meaning of the PWS. During the site visit, the Contractor is encouraged to obtain exact dimensions of the lot and determine the number of spaces at each location. There are three (3) lot locations:

(a) Building #2 – Parking spots: 146 – Cars parked per day: approximately 300

(b) Building #4 & 8 – Parking spots: 18 – Cars parked per day: approximately 80

(c) Building #21 – Parking spots: 60 – Cars parked per day: approximately 275

b) Requirements:

2. Vehicles requiring Valet Parking Services shall be met by the designated greeter. A claim check shall be given to the driver. All vehicles parked by the Contractor’s parking attendants shall be fully locked and secured; vehicles that cannot be secured or are deemed unsafe to operate shall be referred to the designated greeter, who shall inform the Contracting Officer’s Representative (COR) and shall be declined Valet Parking Service. Driver’s keys shall be secured at the valet booth. The Contractor shall be completely liable and responsible for providing veteran patients with a valet claim check, key security, and parking delivery. The valet booth shall be monitored during the workday by Contractor employees and shall not be left unattended.

3. The Contractor shall operate from the front entrance where Contractor employees shall greet every vehicle excluding buses, VA transportation vehicles dropping off or picking up patients, Vendors or Contractors conducting business at the VAMC, and VA employees. The Contractor shall be responsible for directing all valet vehicles to and from the valet greeting area.

4. The Contractor shall ensure patients’ wait is no longer than ten (10) minutes to have their vehicle valet parked or retrieved from the valet parking lot. The Contractor shall provide adequate staffing of Valet Parking Service attendant(s) to staff the valet and provide assisted parking operations. The Valet Parking Service shall be provided efficiently with all vehicles parked and retrieved within ten (10) minutes after arrival at the valet booth. The ten (10) -minute period upon arrival shall begin when the vehicle is queued in the staging area and shall end when the Contractor employee has processed and driven the vehicle from queueing area. The ten (10) minute period for retrieval shall begin when the patient queues in the retrieval line and shall end when the patient is presented with their vehicle in idle. The staging area is defined as the area just beyond the speed hump. This shall include periods of inclement weather where cease of operations has not been authorized by the COR. The COR or the Contracting Officer (CO) may authorize deviations from this standard when conditions are present that are beyond the Contractor’s control.

5. The Contractor is responsible for parking control and monitoring in the designated parking lot assigned to the operation by responding to alerts or emergencies, by aiding injured or stranded persons in emergency situations, and by notifying the VA Police. It is imperative that this area shall be free of any vehicles when a fire alarm is activated. The Contractor shall be notified in advance of any special events which might cause parking problems due to visitors coming to the Medical Center.

6. The Contractor shall have management control of vehicles entering the designated valet parking area(s) to maximize the space available and facilitate smooth operations. The Contractor shall manage and monitor traffic, to provide direction for alternate parking and shuttle service, in the event the valet parking area is full. The Contractor shall have a process for moving disabled vehicles from the valet lane; this process shall not delay other veteran patients longer than ten (10) minutes.

7. Patients driving buses, large vans, or special access (hand controlled or wheelchair driven) vehicles shall be permitted to park their own vehicles in the designated parking areas. A limited number of spaces for vehicles with hand controls shall be located near the valet greeting area in lieu of Contractor employees attempting to operate the vehicle.

8. The Contractor employees shall only accept valet vehicles for parking Monday through Friday between 7:00 am and 5:00 pm. At 5:00 pm, the Contractor’s employees shall move any remaining vehicles from the Valet lot # 4 or predetermined area in bldg. #2 traffic circle which is adjacent to the Emergency Department and turn the keys and associated tickets over to the Administrative Officer on Duty (AOD). The Contractor shall provide an inventory log of all remaining vehicles and associated ticket numbers to the AOD located in the Emergency Room daily. Owners of these vehicles shall be directed to pick up their keys from the AOD in the Emergency Department Check-In/Out area. The Contractor shall furnish a sign explaining this procedure.

9. The Contractor employees shall be able to drive all normal transmission types, read all standard vehicle instruments, and operate all aspects of privately owned vehicles provided in the commercial automobile industry.

10. The Contractor shall report all missing keys to the VA Police and the COR. Lost keys, once found, shall be returned to the veteran patient within four (4) hours. The Contractor shall have a process for identifying the veteran patient in the event of a lost valet claim.

11. No food, beverages, cigarettes, or outside debris shall be brought into, consumed in, or left in patient vehicles. Smoking is permitted in designated smoking areas only on the VAMC campus.

12. Cell phone use by Contractor employees is not permitted inside vehicles or VA buildings but is permitted outside and in the valet parking lot.

4. Contractor Provided:

1. The Contractor shall provide adequate staffing of Valet Parking Service attendant(s) for the hours of operation specified.

2. The Contractor shall recruit, hire, train, and supervise all Contractor employees under this contract. The Contractor shall have the ability to shift personnel between the stands to allow for unexpected traffic congestion and improve the performance of Contractor employees hired for the performance of this Valet Parking Service contract.

3. The contractor shall provide their own transportation to shuttle their employees to and from the parking areas which may be up to .5 miles from the valet check in area.

4. The Contractor shall provide locking key cabinet(s), a ticket dispenser(s), a 3-part claim check, safety cones, operational supplies, and other miscellaneous items necessary to facilitate valet parking, all to be in the Contractor-provided valet booths. Additionally, the Contractor shall provide valet parking signs that the Contractor shall set-up each morning of operation and remove at the end of each day. The sign shall be presented on or near the valet station where the patient keys are kept. These signs are to emphasize a policy of NO TIPPING and the sign shall be double-sided (meaning, it will be seen from the front and back of the sign). Handwritten signs are not permitted. The COR shall approve this sign and its placement before it is displayed.

5. The Contractor shall provide uniforms and their employees shall wear them when performing their scheduled Valet Parking Services work. The uniform must consist of polo-type shirt and dress pants or shorts (authorized during summer months/ the length shall be no more than two (2) inches above the knees). Contractor-issued jackets may be worn during inclement or colder weather. The uniform shall be standardized amongst employees and present a clean, pressed, and neat look. The Contractor uniforms shall display nametags and Company identification prominently. The Contractor employees shall display a Contractor employee photo ID badge prominently.

6. The primary Contractor point-of-contact (POC) for contract on-site performance oversight, customer service, and interaction with the COR shall be a Contractor Employee Supervisor. A supervisor shall be on-site, in-person, on all days of Valet Parking Service performance, during the established hours of operation. If a supervisor will be absent from work, the COR shall be notified and a designee shall be named by the Contractor to perform this function. This designee shall have a Government background investigation initiated in advance before they perform services under this contract. A supervisor shall maintain oversight of the Contractor employee’s scheduled work hours and presence. A record of Contractor employees performing work on all days of Valet Parking Service performance, during the established hours of operation, shall be made available to the COR upon request, or for security purposes.

7. Request for re-striping or alteration of Government property during contract performance shall be submitted in writing to the COR. Contractor may also need to work with VAMC staff to work around any deliveries or other traffic interruptions that may occur near the chosen entrance.

8. The Contractor shall provide evidence of employee’s 5 Panel Drug testing, a criminal background check, and DMV driving history review for each employee. It is also expected that employee random drug tests are performed and the DMV driving history is reviewed annually. A copy of the results of this annual review shall be provided to the COR.

9. The VAMC is a drug-free workplace. Any Contractor employee appearing under the influence of a controlled substance will be asked to leave the VAMC immediately. The Contractor will be notified immediately of the removal and reason for the removal. The Contractor shall terminate immediately an employee who poses a risk to the health or safety of a patient requiring services. The Contractor shall be completely responsible for all actions of their employees.

5. Government Provided:

1. The Government shall work with the Contractor to establish the designated area for the Contractor-provided booth for the Valet Parking Service at the main entrance of the medical center.

2. The VAMC will provide orientation and training on VA policies and procedures. All Contractor employees will be required to attend a facility orientation program on safety, health and emergency procedures. This training will be scheduled at the kick-off meeting. VA specific training and orientation must be completed by each employee after award and prior to commencement of any work.

3. The Government shall provide a cabinet for valet supplies. Inside dedicated office space is not provided. The Government shall provide a parking area for the contractors use for providing this service. Said parking shall be located on VA property up to .5 miles from the valet drop off area and may be paved and/ or graveled surface. Assigned parking locations can vary by building.

6. Staffing: The Contractor shall provide adequate staffing of customer service attendant(s) for the hours of operation specified for the following building numbers listed below:

The Contractor shall always provide adequate on-site supervision in order to handle customer concerns and parking incidents. The Contractor does all recruiting, hiring, training and supervising. The contractor shall have the ability to shift personnel between the stands to allow for unexpected traffic congestion.

7. Professionalism, Professional Appearance and Courtesy: Courtesy and respect shall be offered to anyone the Contractor staff meets during the performance of their duties. The Contractor is expected to enforce reasonable standards of employee conduct.

8. Training/Licenses: The VAMC shall provide orientation and training on VA policies and procedures. All parking attendants shall be required to attend a facility orientation program on safety, health and emergency procedures. This training shall be scheduled at a post award meeting at a mutually agreeable date. All contracted parking attendants must possess and maintain a valid North Carolina Driver’s License and be U.S. Citizens. The contractor shall provide a written plan identifying the extent the employee training for safety and customer service. VA specific training and orientation must be completed by each employee after award and prior to commencement of any work. Material is available to hospital administration for review, and we encourage additional site-specific training by hospital staff. In addition to Safe Driver Training, the minimum customer service training must be provided and documented for each employee. Contractor shall provide training on the following subjects:

a. The importance of a positive attitude

b. Verbal communication methods that are courteous and informative

c. Non-verbal communication

d. Appearance

e. Volume and tone

f. Face to Face contact

g. Self-Evaluation

h. Violence in the workplace

Contractor employees shall know basic directions for destinations in the hospital and around the community. Contractor employees shall keep the work area clean and always appear ready for work even though no customers are present. Arriving customers shall be greeted courteously and given a brief explanation of the service. Assisted parking shall be offered by the Contractor employee. Taking direction from the driver, the Contractor employee shall assist with a wheelchair if necessary. The vehicle shall be quickly inspected for existing damage and to determine if any items in the car should be removed by the owner or placed in the trunk.

Records of assisted parking activity shall be maintained daily. This information shall provide documentation into appropriate staffing levels, as well as serve as a mechanism to adjust the service to meet customer demand and to reduce cost if possible.

9. Deliverables: The Contractor shall submit monthly reports to the COR within five (5) days of month’s end. The reports shall be legible and easy to understand. A copy of the reports shall be provided via email to the CO. Reports shall be signed by the Contractor Supervisor and/or authorized representative of the Contractor. The reports shall include: 1) summary of the number of vehicles valet parked by date; 2) a final summary sheet which includes the total number of vehicles; 3) any unusual events, by date. This shall include any accidents or special situations with patients, visitors, VA employees, or VA volunteers; and 4) reports or incidences in which the assistance of the VA Police were requested.

10. Claims/Damages: Any claims of damage or missing/stolen property involving patients’ vehicles shall be the responsibility of the Contractor. The VA assumes no responsibility for any damage to patients’ vehicle caused during the performance of the Contractor’s services or for any such claims. The Contractor shall be held completely responsible for lost keys and any costs associated with same. Any such claims shall be reported to the COR within 24 hours of occurrence. The Contractor shall be required to obtain and provide proof of insurance in accordance with FAR 52.228-5, Insurance-Work on a Government Installation; VAAR 852.237-70, Contractor Responsibilities; and VAAR 852.237-71, Indemnification and Insurance. The Contractor shall provide insurance certificate(s) evidencing the above-required minimum coverage prior to commencement of work under this contract to the CO. The insurance shall be maintained during the entire performance of the contract. The policy shall provide that the VA CO will be notified at least thirty (30) days prior to any cancellation or reduction of coverage.

11. PPD Skin Test: Any Contractor employee who shall be working in patient care areas (or with person who provides direct care), or with patient care items, shall provide documentation as follows:

PPD Skin Test – Results from the last three (3) months shall be accepted. If PPD is positive, the individual MUST provide documentation of the absence of active TB. It is the Contractor’s responsibility to provide documentation of the above prior to assignment. Copies of such are to be maintained with the contract. The COR shall be notified of any changes in individual status with appropriate documentation. In the event of an exposure, it is required that the Contractor has a plan that must be followed to protect the individual contract worker. Records must be maintained as required by CFR 1910.1030.

Flu – Flu Shot or Mask (November 30th to March 31st) - The Contractor shall comply with the W. G. Hefner Medical Center VA Directive 1192 requirements for Flu Shots. All Construction Contractors and Maintenance Contractors working on Site must either have a Flu Shot or wear a mask regardless of interaction with patient areas. Personnel must produce a flu shot record or will have to wear a mask while on property.

12. Prohibited Acts: The following acts are not permissible by contractors that provide services under this contract or while on VA premises:

a. Use of intoxicating liquors, narcotics or controlled substances of any kind (excluding doctor’s prescriptions which do not impair driver’s driving ability) while on duty or reporting for duty while under the influence of liquors, narcotics or controlled substance of any kind (excluding doctors’ prescriptions which do not impair driver’s driving ability).

b. Gambling.

c. Carrying of pistols, firearms or concealed weapons.

d. Physical violence to settle a dispute with VA employees or in public while on duty.

e. Spitting in prohibited places or any other unsanitary, offensive or insensitive practices or behavior.

f. Use of loud, indecent or profane language and/or making threatening or obscene gestures toward customers or other employees.

g. Engaging customers in a verbal confrontation to settle a disagreement. Should a disagreement arise, the Contractor employee is to contact the Contractor Supervisor. The Contractor Supervisor shall then contact the COR.

h. Soliciting or accepting tips from customers, companions or others at any time.

i. Contractor employees shall not loiter in or around the facility during off duty hours.

j. All Contractor employees shall adhere to all North Carolina Driving Safety standards.

k. Under VHA Directive 1085, all VHA health care facilities (including CBOCs and HCCs) will be smoke-free for patients, visitors, contractors, volunteers, and vendors effective October 1, 2019.The policy applies to cigarettes, cigars, pipes, or any other combustion of tobacco, including but not limited to electronic or e-cigarettes, vape pens or e-cigars.

l. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search.

13. Hours of Operation: 7:00 am to 5:00 pm – Monday through Friday, excluding Federal holidays, and any other day specifically declared by the President of the United States to be a federal holiday. There may be special events at the Medical Center on some Federal holidays and the contractor will provide limited hours of operation on those days. The Medical Center will give the Contractor a minimum of one-week notice of such events.

FEDERAL HOLIDAYS ARE AS FOLLOWS:

· New Year’s Day – January 1st

· Martin Luther King’s Birthday – Third Monday in January

· President’s Day – Third Monday in February

· Memorial Day – The Last Monday in May

· Juneteenth – June 19

· Independence Day – July 4th

· Labor Day – First Monday in September

· Columbus Day – Second Monday in October

· Veterans Day – November 11th

· Thanksgiving Day – Fourth Thursday in November

· Christmas Day – December 25th

· Any day Designated a Holiday by the President