Zeiss_SOW_FY23 update.doc

Scope of work for service contract covering: Carl Zeiss Eye Clinic equipment at the Fayetteville Healthcare Center and outpatient clinic.

Hours of service – 7:00AM – 4:30PM, M-F, excluding federal holidays. Service may be performed during off schedule hours/days by mutual agreement between the COTR and the contractor and at no additional charge to the government. It is expected that most services will be performed during normal hours. Upon arrival to perform services the contractor will report to Biomedical Engineering at room #1724.

Documentation – The contractor will provide hard copy and/or electronic copies of all service reports to the COTR as soon as practical or within 10 working days of completion of the service. Contractor will maintain an electronic database of all services performed for no less than three years.

Service tags: All equipment receiving routine scheduled service shall be identified by the technician placing an inspection sticker containing the date of service, date of next servicing, and initials of repair technician who serviced the equipment.

Service Reports: All maintenance activities need to be documented with a detailed report providing at minimum: identifying the piece of equipment, the maintenance performed, any results, identification of test equipment used, a copy of the test equipment’s calibration certificate, condition of equipment and any recommendations for future maintenance or replacement suggestions. Duplicate copies maintained in our records for customer back up.

Billing –In arrears by certified invoice.

Contractor Qualifications – All Field Service Engineers (FSE) performing under this contract must be experienced in the service and repair of all Carl Zeiss equipment used in tertiary health care facilities. In addition, all FSEs must have original equipment manufacturers (OEM) training on the specific models located in the Fayetteville Healthcare center and must have full and unfettered access to all OEM service publications and diagnostic service software. Proof of experience and references must be provided if requested by the Contracting Officer and/or COTR.

Equipment to be serviced and scope of services –Scope of work includes preventative & unscheduled maintenance to maintain device functionality to OEM normal operating specifications. Services to include all OEM-recommended PM services and remedial repair parts. All necessary FSE labor and travel for PMs and repairs included. All necessary FSE labor and travel to be for the repair of all systems listed in the contract. All necessary software updates and patches required to maintain the equipment to OEM normal operating specifications furnished at no cost. Included in the scope of work is unlimited technical and clinical telephone support from OEM-trained specialist.

A. The contractor shall perform Preventive Maintenance Inspection (PMI) service to ensure that equipment listed in the schedule performs OEM Standards. The contractor shall make thorough technical inspections of the equipment covered in the Schedule. Within ten (10) days after the award of the contract, the contractor shall submit a schedule of PMIs and a PMI checklist describing in detail the scheduled maintenance procedures for inspecting each piece of equipment listed. This checklist is subject to the approval of the COTR. The contractor shall provide and utilize these procedures and checklists with worksheet originals indicating the work performed and actual values obtained (as applicable) provided to the COTR at the completion of the PM.

B. In no event shall more than twelve months elapse between inspections.

C. PMI services shall include, but need not be limited to, the following:

1. Cleaning of equipment.

2. Reviewing operating system software diagnostics to ensure that the system is operating to the manufacturer's specifications.

3. Calibrating and lubricating the equipment.

4. Performing remedial maintenance of non-emergent nature.

5. Testing and replacing faulty and worn parts and/or parts which are likely to become faulty, fail or become worn.

6. Measuring and adjusting and calibrating as necessary for optimal performance, output or image quality.

7. Inspecting electrical wiring and cables for wear and fraying.

8. Inspecting all mechanical components including, but not limited to: patient restraints and support devices, cables and mounting hardware, chains, belts, bearings and tracks, interlocks, clutches, motors, keyboards, and patient couches for mechanical integrity, safety, and performance.

9. Performing any electrical safety inspections required by NFPA-99 as they may apply to this class of equipment and its application.

10. Returning the equipment to the operating condition

11. Providing documentation of services performed.

Emergency Service/Repairs – Vendor will use commercially reasonable efforts to resolve any service issue remotely after the following occurs: (a) Customer’s initial call is received by Vendor for corrective maintenance service or (b) detection by Vendor of any error or malfunction. Contractor must return calls for service within four (4) hour after notification by the Customer. Repairs required for damage abuse or operator error are excluded from the scope of this contract.

Equipment Listing

The service agreement will cover the following equipment:

3925-565GL

1-01

Place of Performance: VA Fayetteville NC Coastal Healthcare System.

Fayetteville Healthcare Center (FHCC) 7300 S Raeford Rd

Fayetteville, NC 28304

Robeson outpatient clinic

139 Three Hunts Drive

Pembroke, NC 28372-6800 Goldsboro outpatient clinic

2610 Hospital Road

Goldsboro, NC 27534-9423

Sanford outpatient clinic

3112 Tramway Road

Sanford, NC 27330-7142

Jacksonville outpatient clinic 4 Josh Court

Jacksonville, NC 28546-5253 **NOTE: The C&A requirements do not apply, and that a Security Accreditation Package is not required.