36C24618Q9632-001.docx

36C24618Q9206

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER

DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED

ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA A

RE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIO

NS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF

CONTRACTING OFFICER (TYPE OR PRINT)

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

558-19-1-6181-0004 36C24618Q9632 09-12-2018 John Easley 757-728-7217 09-19-2018

10:00 AM EST

Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667 X X 562112 X N/A X See schedule of services

Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667

Department of Veterans Affairs Financial Services Center

PO BOX 149971

Austin TX 78714-9971 X.

See CONTINUATION Page Transportation and disposal services for regulated medical waste disposal, non-hazardous pharmaceutical waste disposal sharps container management and sharps disposal at the Durham Veterans Affairs Medical Center (DURVAMC) and the Community Based Outpatient Clinics (CBOCS) Please note this is 100% set-aside for Service-Disabled Veteran Owned Small Businesses (SDVOSB). All offerors must listed as verified SDVOSB in the Vendor Information Pages in the VIP database, https://vip.vetbiz.gov.

See CONTINUATION Page X X.

X Leah Trossen Contracting Officer Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer Leah Trossen Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs Financial Services Center

PO BOX 149971

Austin TX 78714-9971 ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 PRICE SCHEDULE

This IDIQ is for a five (5) year ordering period of November 1, 2018 – October 31, 2023. The guaranteed award amount for the life of the IDIQ contract is five (5) pounds. The maximum aggregate value of orders that can be placed under this contract is fifty thousand (50,000) pounds per day for the life of the IDIQ contract. The Government does not guarantee that it will place any orders under this contract in excess of the guaranteed minimum award amount.

The contractor shall furnish all permits, services, materials, labor, supervision, management, management support, transportation, supplies, and equipment required to provide a reusable medical sharps container management program for the Durham Veterans Affairs Medical Center (DURVAMC) Durham, North Carolina 27705 and associated Community-Based Outpatient Clinics (CBOCS) in accordance with the terms and conditions listed herein.

Price of disposal of each type of waste shall be inclusive to include all bags, tags, waste carts, transportation, disposal, manifesting and tracking of the medical waste.

The quantities of supplies or services specified in the schedule are estimates only and are not purchased by this contract.

Service Locations

1. Durham Veterans Affairs Medical Center (DURVAMC) Durham, North Carolina 27705

2. Hillandale 1 & 2 Community-Based Outpatient Clinic (CBOC) 1824 Hillandale Road, Durham, NC 27705

3. Raleigh One (1), VA Outpatient Clinic 3305 Sungate Blvd, Raleigh, NC 27610

4. Raleigh Two (2), VA Outpatient Clinic 3040 Hammond Business Place, Suite 105, Raleigh, NC 27603

5. Raleigh Three (3) VA Outpatient Clinic 2600 Atlantic Ave., Ste. 200 Raleigh, NC 27604

6. Brier Creek Dialysis Center 8081 Arco Corporate Drive, Suite 130 Raleigh, NC 27617

7. Greenville CBOC, VA Outpatient Clinic, 800 Moye Boulevard, Greenville, NC 27858

This is a Firm Fixed-Price Requirements Type contract. The maximum contract quantity including the base year and any option years exercised shall not exceed 3,000,000 pounds (600,000 per year).

Ordering Period One (1) 11/01/2018 – 10/31/2019

Total Estimated Price of Medical Waste Standard Services

MEDICAL WASTE PICK-UP FULL SERVICE PREMIUM PLUS SERVICE

Total Estimated Price of Medical Waste Premium Plus Services

Total Estimated Price of Reusable Sharps Container Management

(3 Gallon Restricted Opening)

EA/PER DAY

(9 Gallon Restricted Opening)

EA/PER DAY

(19 Gallon Restricted Opening)

EA/PER DAY

EA/PER DAY

1004AE

Reusable Sharp Containers (19 Gallon Chemo Restricted Opening)

EA/PER DAY

EA/PER DAY

EA/PER DAY

Total Estimated Price of Reusable Pharmaceutical Waste Container Management

Total Estimated Price of Removal/Replacement of Sharp Containers

TOTAL ESTIMATED PRICE OF ORDERING PERIOD ONE (1)

Ordering Period Two (2) 11/01/2019 – 10/31/2020

(3 Gallon Restricted Opening)

EA/PER DAY

(9 Gallon Restricted Opening)

EA/PER DAY

(19 Gallon Restricted Opening)

EA/PER DAY

EA/PER DAY

2004AE

Reusable Sharp Containers (19 Gallon Chemo Restricted Opening)

EA/PER DAY

EA/PER DAY

EA/PER DAY

Estimated removal/replacements: 1110

TOTAL ESTIMATED PRICE OF ORDERING PERIOD TWO (2)

Ordering Period Three (3) 11/01/2020 – 10/31/2021

(3 Gallon Restricted Opening)

EA/PER DAY

(9 Gallon Restricted Opening)

(19 Gallon Restricted Opening)

3004AE

Reusable Sharp Containers (19 Gallon Chemo Restricted Opening)

EA/PER DAY

TOTAL ESTIMATED PRICE OF ORDERING PERIOD THREE (3)

Ordering Period Four (4) 11/01/2021 – 10/31/2022

(3 Gallon Restricted Opening)

EA/PER DAY

(9 Gallon Restricted Opening)

(19 Gallon Restricted Opening)

4004AE

UNIT PRICE

TOTAL ESTIMATED PRICE OF OPTION YEAR FOUR (4)

Ordering Period Five (5) 11/01/2022 – 10/31/2023

(3 Gallon Restricted Opening)

(9 Gallon Restricted Opening)

(19 Gallon Restricted Opening)

5004AE

EA/PER DAY

TOTAL ESTIMATED PRICE OF ORDERING PERIOD FIVE (5)

FIVE TOTAL ORDERING PERIODS TOTAL PRICE

B.3 PERFORMANCE WORK STATEMENT (PWS)

A. General

The contractor shall furnish all permits, services, materials, labor, supervision, managements, management support, transportation, supplies, and equipment required to provide a waste management, non-hazardous pharmaceutical waste management and reusable medical sharps container management program at Durham Veterans Affairs Medical Center (DURVAMC) and associated CBOC’s. This program must be performed in accordance with all Federal, State, and Local laws and regulations. The program is intended to accomplish waste minimization requirements for the medical center as well as improve the safety of staff, patients, and visitors. This program shall not include chemotherapy waste sharps containers, as this waste stream should be managed as hazardous waste versus medical waste.

B. Service Locations

Durham Veterans Affairs Medical Center (DURVAMC) 508 Fulton Street Durham, North Carolina 27705

Hillandale 1 & 2 Community-Based Outpatient Clinic (CBOC) 1824 Hillandale Road Durham, North Carolina 27705)

Raleigh, I VA Outpatient Clinic (CBOC) 3305 Sungate Blvd Raleigh, NC 27610

Raleigh II VA Outpatient Clinic (CBOC) 3040 Hammond Business Place, Suite 105 Raleigh, NC 27603

Raleigh III Clinic (CBOC) 8081 Arco Corporate Drive, Suite 130 Raleigh, NC 27617

Greenville (CBOC) VA Outpatient Clinic 800 Moye Blvd.

Greenville, NC 27858

C. Scope

The program must be performed in accordance with all Federal, State, and Local laws and regulations. The program is intended to accomplish waste minimization requirements for the medical center as well as improve the safety of staff, patients, and visitors. The proposed sharps containers shall be reusable containers as opposed to disposable containers.

The reusable sharps container program shall include: removal of existing sharps containers system (including disposable containers, wall brackets, carts, and cabinets); installation of reusable sharps containers (including lockable mounting brackets, stationary stands, mobile carts, and bulk storage/transport carts); in-service training to staff on use and handling of containers and proper segregation of medical sharps waste from other medical waste; monitoring reusable sharps containers to provide timely collection of full containers and replacement with clean/sanitized containers; transportation and disposal of medical sharps waste in accordance with Federal, State, and Local laws and regulations.

D. Site Visit

The Contractor shall work with the DURVAMC staff and perform a site visit to determine existing site conditions and to obtain additional data and information to support completion of the work listed in the performance work statement. The Contractor shall work with the DURVAMC staff, CBOCs, and Contracting Officer Representative (COR) to determine the type and size of reusable sharps containers to be placed at each point of use. The types and sizes of reusable sharps containers to be placed at each point of use must be approved by the Government prior to installation.

E. Scheduling

The contractor shall provide a written work schedule identifying when the work will be accomplished no later than the date identified in this solicitation for work to begin. All work must be scheduled through the Contracting Officer’s Representative (COR). Normal hours of work shall be Monday through Friday (excluding National Holidays), 8:00 a.m. to 4:30 p.m. unless other arrangements are made in advance with the COR.

The contractor personnel must report to EMS prior to beginning work for each day and shall report back to EMS what they accomplished during the day before leaving the Medical Center grounds.

Interference to normal function may be required during this requirement. Contractor may be required to interrupt their work at any time so as not to interfere with the normal functioning of the facility, including utility services, fire protection systems, and passage of facility patients, personnel, equipment and carts.

Contractor personnel shall inform the COR or the designee of the need to gain access to secured areas. If access is required to secure areas, prearranged scheduling will be made with COR or designee.

F. Specifications

Standard Service, a “dock-to-dock” service program, where the Medical Center staff is responsible for changing-out/servicing the reusable sharps containers at each point of use. The Contractor is responsible for delivering clean reusable sharps containers to a designated receiving location and exchanging them for used/full reusable sharps containers that have been collected from point of use by DURVAMC staff. This option shall include transportation, manifesting and disposal costs.

Premium Plus Service, a full-service program, which includes total turnkey service where the contractor is responsible for ordering, delivering, handling, changing-out/servicing, transporting, and disposing of medical sharps waste on a regular scheduled basis, to include replacement of reusable sharps containers at each point of use.

Pricing shall be based on a “per turn” basis. A “turn” being defined as each time a container is determined to be full and is physically changed-out/serviced and replaced with a clean/empty container.

Contractor is to supply all sharps containers, mounting brackets (if change out is needed), stationary stands, single and double mobile carts and bulk transport carts needed to provide a reusable sharps container management program. There are estimated 669 sharps container locations throughout the DURHAM VAMC and CBOC’s campuses. The system must meet all Federal, State, Local, NIOSH, OSHA and DOT standards for collection, storage, transport, and disposal of medical sharps waste. All mobile carts and bulk transport carts must have wheels and be clean and in good repair at all times. Minimum requirements for the reusable sharps containers are as follows:

A. Reusable B. Puncture Proof C. Must arrive at the medical center fully assembled D. Leak proof in all orientations E. One hand/one step disposal mechanism F. Overfill protection design feature build into container (i.e., container must close off automatically once fill point has been reached) G. Secure/tamper-Proof to include temporary and permanent locking design features H. Sight/View port that shows when the container is full I. 12” Large access Horizontal Drop opening with safety tray restricting hand access for public access areas and open top unrestricted access for secure areas such as lab or operating room (OR) J. Available in various sizes dependent upon need (2,4,8, and 16 Gallon) K. Must have a barcode tracking feature on each container for safety and accountability L. Able to be sanitized using a six-stage wash process to include environmentally-friendly cleaning agents to ensure a high level of microbiological efficacy M. Must meet U.S. Department of Transportation regulations N. Must be certified to United Nations PG2 specifications for transport of dangerous goods O. Must be labeled in accordance with Federal, State, Local regulations

Contractor shall remove existing sharps containers (including wall brackets, cabinets, and carts) and install reusable sharps containers (including lockable mounting brackets, stationary stands, single and double mobile carts, and bulk storage/transport carts). Wherever feasible the contractor will mount their wall brackets in the same location as the existing wall bracket being removed. All sharps container brackets that are wall mounted must be mounted in accordance with OSHA and NIOSH and meet industry standard ergonomics. Contractor shall perform this same service to all new building and opening wards throughout this contract. Note: currently wall mounted brackets are already in place, if the contractor’s containers do not fit the already installed brackets, then the brackets must be changed out at the contractors expense.

Contractor shall patch and paint walls where needed as a result of the removal of the old system to match surrounding walls.

Contractor shall provide ordering, change-out/servicing (only if Premium Plus Service option is chosen for the contract), pick-up and delivery, handling, and transportation of reusable sharps containers and disposal of medical sharps waste as needed for Durham VAMC, to include buildings on campus external to the main facility, a minimum of every 7 days. The frequency of change-out/service of containers at point of use may vary dependent on use and shall be determined by the Contractor during the early stages of use following initial installation (For Premium Plus Service only). However, medical sharps waste stored in external transporters must be transported off-site by the Contractor for disposal twice a week.

Contractor shall provide a detailed manifest/certificate of destruction for all medical sharps container waste transported from the DURHAM VAMC and CBOC’s. All medical sharps waste collected from VAMC, and CBOC’s for shipment will be identified on the manifest. A copy of the manifest/certificate of destruction must signed by and left with the Contracting Officer’s Representative (COR) or designated representative on the day of shipment to verify the waste was shipped for disposal. No manifest will be accepted as valid if an authorized representative of DURHAM VAMC and CBOC’s does not sign it and a copy is not provided prior to shipment. The medical sharps waste must be disposed of in accordance with Federal, State, and Local laws and regulations in an EPA-approved facility. The contractor shall provide the completed and signed original manifest/certificate of destruction documenting the destruction and final disposal of the medical sharps waste to the COR or designated representative within 30 days of the medical sharps waste reaching its final destination.

Contractor shall provide annual in-service training to DURHAM VAMC, and CBOC, staff on the use, handling, and care of the reusable sharps containers and proper segregation of medical sharps waste from other medical waste, at no additional cost to the Government. Training shall be documented and shall be provided 247 during initial installation to ensure that training is available to all employees. Contractor shall provide in–service training videos or DVDs for staff not available at the time of training at no additional cost to the Government.

Contractor shall track the number of times sharp container is reused using a barcode system. Contractor shall remove from service any containers that have been used the maximum allowable times.

Contractor shall provide a documented back-up plan in the event circumstances disrupts ability to provide pick-up services. Service shall be provided within 24 hours of a failure to meet scheduled pick-up times.

Contractor shall track the type, size, date and location of containers being changed-out/serviced. Documentation of the number of containers changed-out/serviced and their sizes shall be provided upon request to DURHAM VAMC and CBOC’s, and to support tracking waste generation quantities.

Contractor shall provide back-up containers for areas not accessible to contractor during servicing (For Premium Plus Service option only).

The Contractor shall have in place and maintain a valid contingency plan to meet the requirements of the contract to avoid an interruption of service due to failure of equipment or personnel issues. The Contractor shall incur all cost associated with fulfilling this contingency plan at no additional cost to the Government. The Contractor shall be liable for all expenses incurred by the Government due to the Contractor’s inability to perform in accordance with these requirements. The Contractor shall appoint a project manager who will have responsibility for performance of medical waste removal services. The project manager or designee shall be competent to supervise all aspects of medical waste removal services and shall be available on-site within 8 hours after notification when problems arise with contractor’s work or in the event that emergencies arise at this facility, which pertains to the contractor’s responsibilities or duties. The project manager shall, in the absence of the contractor, act for the contractor as contractor’s representative.

Contractor vehicles used to transport medical sharps waste must be equipped with emergency spill kits for infectious waste. Vehicle drivers must be trained in emergency spill response procedures for infectious waste.

Deliverables: The Contractor shall provide a copy of the manifest/certificate of destruction or other equivalent Department of Transportation (DOT) shipping papers to COR upon shipment of medical sharps waste containers which include the following information:

· Regulated Medical Waste Transporter number;

· Regulated Medical Waste Handling Permit number;

· U.S. DOT number;

· Transporter’s company name, mailing address, telephone number, and emergency contact phone number;

· Quantity of medical sharps waste being shipped;

· Name and location of the medical waste processing facility, method of destruction, and the name and location of the final destination facility for the medical waste;

· Date of shipment.

The Contractor shall provide the completed manifest/certificate of destruction to the COR once the medical sharps waste has reached its final destination.

The deliverables from this contract will be used to support regulatory recordkeeping requirements for regulated medical waste disposal at DURHAM VAMC and CBOC’s.

Contractor Furnished Equipment, Materials, and Information: Contractor shall, at no additional cost to the Government, provide and maintain licenses, permits, vehicles, operators, equipment, and materials to properly handle, package, label, transport, and dispose of medical sharps waste generated at VAMC and CBOC’s. Contractor is responsible for maintaining liability insurance for the duration of the contract.

Government Furnished Equipment, Materials and Information: The government will provide access for the Contractor to medical sharps waste collection and storage areas to support completion of work.

Quality Control: The contractor shall have a Quality Control Program to ensure the requirements of this contract are provided as specified. The program shall include, but will not be limited to, the following:

· An inspection system covering the services listed in the Performance Work Statement. It must specify areas of work to be inspected on a scheduled basis.

· A method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

· A record of all inspections conducted by the contractor and any corrective action taken. The documented Quality Control Program and records of inspections shall be made available to the Government upon request.

· All of the contractor’s personnel assigned to the performance of this contract are to wear a uniform that is clearly distinguishable from all VA uniforms and a name badge to clearly identify company name and employee name, including a photograph of the employee

· All of the contractor’s personnel assigned to the performance of this contract are required to complete the annual VA Privacy Training. This training can be provided by the COR.

In addition, the contractor shall provide evidence of qualification to perform the requested services through documentation provided when the initial quotation is submitted to the Government for consideration. All site visits, inspections and testing shall be coordinated with the COR. Contractor shall be prepared to submit evidence of OSHA 30-hour training, Hepatitis shots, Tuberculosis (TB) testing, Bloodborne Pathogen training, and Department of Transportation training prior to conducting work in the facility. Contractor will be required to comply with station smoking policy and sign a smoking policy form prior to initiating work.

The Contractor shall adhere to all Federal, State, and Local laws and regulations for proper management, transportation, and disposal of Regulated Medical Sharps Waste.

Contractors are urged and expected to inspect the site and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. In no event shall failure to inspect the site constitute grounds for a claim after the contract has been awarded. All site visits must be arranged with the COR.

G. CONTRACTOR PERSONNEL BADGES AND PARKING

Contractors must go through Rep. Trax (A system has been put in place to monitor/track sales rep and contractors that service the Durham VA. The sale’s rep and contractor have to register and meet certain criteria’s. If these are not meet, they are not allowed to come to this

VA.)

The contractor shall provide the COR with a list of contractor employees expected to enter the buildings to perform the work. While on VA premises, all contractor personnel shall comply with the rules, regulations, and procedures governing the conduct of personnel and the operation of the facility.

An access badge will be given to the contractor’s employee upon entrance into VA buildings. The contractor employee must safeguard the access badge and immediately report any lost, stolen, or destroyed badges to the COR. All contract personnel must properly display their access badges. Access badges must be worn at or above the waist (facing forward.). The contractor’s employees must return the access badge(s) to the COTR or designee at the end of each pick up process.

The contractor shall be required to comply with all security policies/requirements of (your facility). All security policies/requirements must be met and employees cleared prior to the contractor performing work under this contract. Employees that cannot meet the security and clearance requirements shall not be allowed to perform work under this contract.

It is the responsibility of the contractor’s personnel to park in the appropriate designated parking areas. Parking information shall be coordinated with each facility COR.

Durham VAMC does not validate or make reimbursement for parking violations of the contractor’s personnel under any circumstance.

B.4 SPECIAL CONTRACT REQUIREMENTS

A. WORK HOURS

The services covered by this contract shall be furnished by the contractor as defined herein. The contractor shall not be required, except in case of emergency, to furnish such services on Federal Holidays or during off duty hours as described below.

The following terms have the following meanings:

Normal working hours: Monday through Friday, 8:00 a.m. – 4:30 p.m., excluding federal holidays.

Any other day specifically declared by the President of the United States to be a federal holiday.

When one of the holidays falls on Sunday, the following Monday shall be observed as a Federal Holiday. When a holiday falls on a Saturday, the preceding Friday shall be observed as a Federal Holiday.

B. QUALITY ASSURANCE SURVEILLANCE PLAN

The Government intends to utilize a Quality Assurance Surveillance Plan (QASP) to monitor the quality of the contractor’s performance. The oversight provided for in the order and in the QASP will help to ensure that service levels reach and maintain the required levels throughout the contract term. Further, the QASP provides the COR with a proactive way to avoid unacceptable or deficient performance, and provides verifiable input for the required Past Performance Information Assessments. The QASP will be finalized immediately following award and a copy provided to the Contractor after award. The QASP is a living document and may be updated by the Government as necessary.

C. BILLING AND PAYMENT

Invoices shall be submitted monthly, in arrears to the VA’S Electronic Invoice Presentment and Payment System (see website at http://www.fsc.va.gov/einvoice.asp), and shall include at a minimum:

Date of invoice Contract Number Purchase Order Number Vendor Name Invoice Number CLIN & Date of service

D. CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS)

(a) FAR 42.1502 direct all Federal agencies to collect past performance information on contracts. The Department of Veterans Affairs has implemented use of the Contractor Performance Assessment Reporting System (CPARS) to comply with this regulation. One or more past performance evaluations will be conducted in order to record your contract performance as required by FAR 42.15

(b) The past performance evaluation process is a totally paperless process using CPARS. CPARS is a web-based system that allows for electronic processing of the performance evaluation report. Once the report is processed, it is available in the Past Performance Information Retrieval System (PPIRS) for Government use in evaluating past performance as part of a source selection action.

(c) Please furnish the Contracting Officer with the name, position title, phone number, and email address for each person designated to have access to your firm’s past performance evaluation(s) for the contract no later than 30 days after award. Each person granted access will have the ability to provide comments in the Contractor portion of the report and state whether or not the Contractor agrees with the evaluation, before returning the report to the Assessing Official. The report information must be protected as source selection sensitive information not releasable to the public.

(d) When your Contractor Representative(s) (Past Performance Points of Contact) are registered in CPARS, they will receive an automatically-generated email with detailed login instructions. Further details, system requirements, and training information for CPARS are available at www.cpars.gov. The CPARS User Manual, registration for online training for Contractor Representatives may be found at this site.

(e) Within 60 days after the end of a performance period, the Contracting Officer will complete an interim or final past performance evaluation and the report will be accessible at www.cpars.gov Contractor Representatives may then provide comments in response to the evaluation, or return the evaluation without comment. Comments are limited to the space provided in Block 22. Your comments should focus on objective facts in the Assessing Official’s narrative and should provide your views on the causes and ramifications of the assessed performance. In addition to the ratings and supporting narratives, blocks 1-17 should be reviewed for accuracy, as these include key fields that will be used by the Government to identify your firm in future source selection evaluations. If you elect not to provide comments, please acknowledge receipt of the evaluation by indicating, “No Comment” in Block 22, and then signing and dating Block 23 of the form. Without a statement in Block 22, you will be unable to sign and submit the evaluation back to the Government. If you do not sign and submit the CPAR within 30 days, it will automatically be returned to the Government and will be annotated: “The report was delivered/received by the contractor on (date). The contractor neither signed nor offered comment in response to this assessment.” Your response is due within 30 calendar days after receipt of the CPAR.

(f) The following guidelines apply concerning your use of the past performance evaluation:

(1) Protect the evaluation as “source selection information.” After review, transit the evaluation by completing and submitting the form through CPARS. If for some reason you are unable to view and/or submit the form through CPARS, contact the Contracting Officer for instructions.

(2) Strictly control access to the evaluation within your organization. Ensure the evaluation is never released to persons or entities outside of your control.

(3) Prohibit the use of or reference to evaluation data for advertising, promotional material, pre-award surveys, responsibility determination, production readiness reviews, or other similar purposes.

(g) If you wish to discuss a past performance evaluation, you should request a meeting in writing to the Contracting Officer no later than seven days following your receipt of the evaluation. The meeting will be held in person or via telephone or other means during your 30-day review period.

(h) A copy of the completed past performance evaluation will be available in CPARS for your viewing and for Government use supporting source selection actions after it has been completed.

E. CONTRACT ADMINISTRATION

Notwithstanding the Contractor's responsibility for total management during the performance of this contract, the administration of the contract will require maximum coordination between the Government and the Contractor.

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements of this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitments or issue changes that shall affect price, quantity or quality of performance of this contract.

In the event the contractor effects any such change at the direction of any person other than the contracting officer without authority, no adjustment shall be made in the contract price to cover an increase in costs incurred as a result thereof.

Points of Contact

100 Emancipation Drive Hampton, VA 23667 757-728-7217 John.easley2@va.gov

Contracting Officer Leah Trossen 100 Emancipation Drive Hampton, VA 23667 757-728-7152 Leah.trossen@va.gov

36C24618Q9206

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SECTION C - CONTRACT CLAUSES

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.1 52.216-18 ORDERING (OCT 1995)

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the Schedule. Such orders may be issued from 11/01/2018 through 10/31/2023.

(b) All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of conflict between a delivery order or task order and this contract, the contract shall control.

(c) If mailed, a delivery order or task order is considered "issued" when the Government deposits the order in the mail. Orders may be issued orally, by facsimile, or by electronic commerce methods only if authorized in the Schedule.

(End of Clause)

C.2 52.216-19 ORDER LIMITATIONS (OCT 1995)

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than one (1) pound, the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor—

(1) Any order for a single item in excess of 100,000 lbs.;

(2) Any order for a combination of items in excess of 100,000 lbs.; or

(3) A series of orders from the same ordering office within one (1) days that together call for quantities exceeding the limitation in paragraph (b)(1) or (2) of this section.

(c) If this is a requirements contract (i.e., includes the Requirements clause at subsection 52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) of this section.

(d) Notwithstanding paragraphs (b) and (c) of this section, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within two (2) days after issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.

(End of Clause)

C.3 52.216-21 REQUIREMENTS (OCT 1995)

(a) This is a requirements contract for the supplies or services specified, and effective for the period stated, in the Schedule. The quantities of supplies or services specified in the Schedule are estimates only and are not purchased by this contract. Except as this contract may otherwise provide, if the Government's requirements do not result in orders in the quantities described as "estimated" or "maximum" in the Schedule, that fact shall not constitute the basis for an equitable price adjustment.

(b) Delivery or performance shall be made only as authorized by orders issued in accordance with the Ordering clause. Subject to any limitations in the Order Limitations clause or elsewhere in this contract, the Contractor shall furnish to the Government all supplies or services specified in the Schedule and called for by orders issued in accordance with the Ordering clause. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations.

(c) Except as this contract otherwise provides, the Government shall order from the Contractor all the supplies or services specified in the Schedule that are required to be purchased by the Government activity or activities specified in the Schedule.

(d) The Government is not required to purchase from the Contractor requirements in excess of any limit on total orders under this contract.

(e) If the Government urgently requires delivery of any quantity of an item before the earliest date that delivery may be specified under this contract, and if the Contractor will not accept an order providing for the accelerated delivery, the Government may acquire the urgently required goods or services from another source.

(f) Any order issued during the effective period of this contract and not completed within that period shall be completed by the Contractor within the time specified in the order. The contract shall govern the Contractor's and Government's rights and obligations with respect to that order to the same extent as if the order were completed during the contract's effective period; provided, that the Contractor shall not be required to make any deliveries under this contract after October 31, 2019.

(End of Clause)

C.4 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days prior to the expiration of the contract.

(End of Clause)

C.5 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days prior to the expiration of the contract; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five years.

(End of Clause)

C.6 52.237-3 CONTINUITY OF SERVICES (JAN 1991)

(a) The Contractor recognizes that the services under this contract are vital to the Government and must be continued without interruption and that, upon contract expiration, a successor, either the Government or another contractor, may continue them. The Contractor agrees to (1) furnish phase-in training and (2) exercise its best efforts and cooperation to effect an orderly and efficient transition to a successor.

(b) The Contractor shall, upon the Contracting Officer's written notice, (1) furnish phase-in, phase-out services for up to 90 days after this contract expires and (2) negotiate in good faith a plan with a successor to determine the nature and extent of phase-in, phase-out services required. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan, and shall be subject to the Contracting Officer's approval. The Contractor shall provide sufficient experienced personnel during the phase-in, phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency.

(c) The Contractor shall allow as many personnel as practicable to remain on the job to help the successor maintain the continuity and consistency of the services required by this contract. The Contractor also shall disclose necessary personnel records and allow the successor to conduct on-site interviews with these employees. If selected employees are agreeable to the change, the Contractor shall release them at a mutually agreeable date and negotiate transfer of their earned fringe benefits to the successor.

(d) The Contractor shall be…