36C24523Q1051 Baltimore VAMC BSCI Pulse 120H Service SOW.doc

STATEMENT OF WORK

Solicitation # 36C24523Q1051

A. GENERAL INFORMATION

1. Title of Project: Lumenis MOSES Pulse 120H Support Scope of Work: The vendor will provide support for the Lumenis MOSES Pulse 120H laser that is currently in use at the Baltimore VA Medical Center. Service coverage must include access to technicians via phone, 24/7 phone support during patient procedures, 100% coverage on parts/travel/labor charges, 100% coverage on replacement console/parts, 2 preventative maintenance every 12 months, all software updates, standard 2 business day shipping and other incidentals necessary to perform scheduled preventive maintenance and to restore the covered equipment to operating specifications in accordance with the manufacturer’s specifications throughout the term of the contract. Additionally, the contractor must provide software and quality updates, technical and clinical application support by telephone, and remote monitoring and diagnostic support to minimize unexpected equipment downtime and maximize use of the equipment.

The vendor will supply the Baltimore VAMC Biomedical Engineering department with a copy of a detailed service report that meets the requirements of 21CFR820, subpart N, within 2 weeks of maintenance being completed. The service shall be performed between the hours of 8:00am and 5:00pm, Monday through Friday, unless mutually agreed upon the contractor and the VA Biomedical Engineering department. The contractor shall schedule all maintenance with Biomedical Engineering and report to Biomedical Engineering in room 5B-183 upon arriving on-site at the Baltimore VAMC, before performing any maintenance.

Below is the list of equipment identified to be covered by this service contract:

· Lumenis MOSES 2.0 Pulse (SN 264)

· Coverage Monday – Friday, 8am-5pm

· Two business day system replacement warranty

· 24/7/365 remote technical support with 30 minute response time

· Software and quality updates

· Online clinical continuing education for imaging professionals

· Uptime commitment of 95%

· Access to technicians via phone

· 24/7 phone support during patient procedures

· 100% coverage on parts/travel/labor charges

· 2 Preventative Maintenance every 12 months

2. Background: The VA Maryland Health Care System requires full-service coverage of the Lumenis MOSES Pulse 120H laser at the Baltimore VA Medical Center. This service coverage includes software and quality updates, replacement parts, 24/7 phone support during procedures, 100% coverage on travel and labor costs and access to technicians via phone, 2 preventative maintenance every 12 months in accordance with the manufacturer’s recommendations to ensure that the equipment is properly maintained and to reduce downtime of the identified equipment that results in cancellations of patient appointments.

3. Performance Period: Base Year Plus 4 Option Years from time of award

4. Type of Contract: Maintenance services

5. Place of Performance:

Baltimore VA Medical Center 10 N. Greene St

Baltimore, MD 21201

6. Security: The contractor must have photo ID available when performing work at a VA Medical Center and be willing to present it to VA staff. The vendor is responsible for personal protective equipment.