36C24523Q0970.docx

36C24523Q0970

RFQ 36C24523Q0970

Outward Mindset® HRO Training

VISN 5

This solicitation is intended to procure Outward Mindset® Training in accordance with the statement of work.

NAICS: 611430

TYPE OF CONTRACT: This will be a Firm-Fixed-Price Contract

This is a small business set-aside. Please see section E for Instructions to Offerors.

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C24523Q0970 08-14-2023 Valerie Jenkins 304-476-5463 08-28-2023 15:00

EDT

Department of Veterans Affairs Network Contracting Office 5 (NCO 5) 90C

NCO 5

1540 Spring Valley Dr.

Huntington

WV

25704 X X 611430 $15 Million N/A X VISN 5 Locations

Department of Veterans Affairs Network Contracting Office 5 (NCO 5) Satelite Office 1540 Spring Valley Drive Huntington

WV

25704

PAYMENT WILL BE MADE BY

FSC e-Invoice Payment Invoice must be submitted electronically http://www.fsc.va.gov/einvoice.asp Invoice Setup Information 1-877-489-6135

See CONTINUATION Page Contractor will provide on-site and online training in accordance with the statement of work.

On-site training will be provided at all VISN 5 hospitals to maximize training opportunities.

This Indefinite Delivery Indefinite Quantity (IDIQ) contract shall be for a five-year period, which includes one-year ordering periods as noted in the price schedule.

Period of Performance: 09/01/2023 - 08/31/2028 Funding will be obligated on each individual task order.

POC: tracy.dotson@va.gov COR: valerie.jenkins@va.gov See CONTINUATION Page X X X Darren Morris Contracting Officer Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C245 Department of Veterans Affairs Network Contracting Office 5 (NCO 5) 90C

NCO 5

1540 Spring Valley Dr.

Huntington WV 25704

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

36C24523Q0970

Page 1 of Page 1 of

PERFORMANCE WORK STATEMENT

FOR

Highly Reliable Organization (HRO) Training for VISN 5 Locations

I. SCOPE: Contractor shall provide an Outward Mindset® Developmental Training event via a secure online format or at a location identified by the VISN 5 Network Office. An authorized distributor letter is required for the proprietary training. The contractor’s training shall encompass the five Office of Personnel Management Executive Core Qualifications, which are Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions. Initial training shall include t VISN 5 Network Office leadership and program managers along with facility level leaders and service chiefs. Training shall include all associated course materials for the foundational course. Training materials shall be available for purchase on an as needed basis for all follow-on training provided to VISN 5 staff by VA trainers who are certified to provide Outward Mindset Developmental Training. All VISN 5 locations may request training through this established VISN-wide contract; locations include the following:

VA Maryland Healthcare System 10 N Greene St Baltimore, MD 21201

Perry Point VA Medical Center 515 Broad Street Perry Point, MD 21902-9998

Loch Raven VA Medical Center 3901 The Alameda Baltimore, MD 21218-2100

Beckley VA Medical Center 200 Veterans Ave Beckley WV 25801-6444

Louis A. Johnson VA Medical Center 1 Medical Center Drive Clarksburg WV 26301

Hershel "Woody" Williams VA Medical Center 1540 Spring Valley Drive Huntington WV 25704

Martinsburg VA Medical Center 510 Butler Avenue Martinsburg WV 25405

Washington DC VA Medical Center 50 Irving Street, NW Washington DC 20422

Page 1 of Page 1 of Page 1 of

II. DEFINITIONS/ACRONYMS:

· Department of Veterans Affairs (VA)

· Contracting Officer's Representative (COR): A representative from the requiring activity appointed in writing by the Contracting Officer (CO) to perform surveillance and to act as liaison to the contractor.

· Veterans Integrated Service Network 5 (VISN 5): Healthcare network consisting of five VA hospitals within Maryland, West Virginia and the District of Columbia.

III. GENERAL REQUIREMENTS:

A. Introduction: The Department of Veterans Affairs and VISN 5 has a need to implement an outward mindset in its workforce with the end goal to establish a high reliability organization by improving the organizational culture and creating breakthrough performance in the workplace. Outward Mindset Developmental Training geared toward VISN 5 senior leaders, service chiefs and supervisors will help the VA and VISN to accomplish this goal.

B. Place of Performance: The training event will take place virtually via a secure online platform provided by the vendor or at a location to be identified by the VISN 5 office.

C. Background: VA is at a turning point and needs swift organization-wide change to reach the goals of providing high reliability, psychological safety, personalized, patient-driven, timely care to our Veterans. Through learning opportunities such as this, key leaders within VISN 5 will develop new behaviors to reach these goals.

D. Performance Period: The performance period shall include a base and 4 option years. Services shall consist of an initial training event, materials and follow-on training on an as needed basis.

E. Type of Contract: 5 year IDIQ VISN – wide contract

IV. SPECIFIC REQUIREMENTS/TASKS AND ASSOCIATED DELIVERABLES

The following is a list of the trainings, services and products which the VA can order under the VISN-wide contract:

Task 1: The contractor shall conduct training as specified below:

The Contractor will provide one complete training event for up to 50 VISN 5 network office and facility leaders on Developing and Implementing and Outward Mindset Workshop (DIOM) (2-day program). Each participant will receive a certificate of successful completion of the DIOM workshop.

The contractor may be requested to conduct training as listed below:

Senior Management/ Pentad / Quad Executive Level Development: The contractor will provide access to the DIOM workshops virtually, delivered by a contractor facilitator.

Service Chief Level Development: The contractor will provide access to the DIOM workshops virtually, delivered by a contractor facilitator.

Manager/Front-line Supervisor Development: The contractor will provide the DIOM workshops virtually, delivered by a contractor facilitator.

Train-the-Trainer course: The contractor will provide access, to qualified VISN 5 employees who have completed the DIOM workshop, training and all associated course materials for the Train-the-Trainer course.

Training dates for the events must be submitted to the contractor on a valid order no later than 30 days before the proposed start date of the event. All training event costs shall be invoiced per person and include registration, course materials and shipping.

a) Contractor Qualifications The training shall be conducted by an Outward Mindset Developmental Master Trainer who must provide a comprehensive, evidence-based curriculum for virtual and/or face-to-face Outward Mindset Developmental Training. The contractor shall pre-coordinate the selection of a contractor-employed Master Facilitator and provide a bio of the facilitator for VISN 5 files.

For VISN 5 to utilize the curriculum effectively, the contractor must provide highly interactive and evidence-based instructor training to include associated course materials for both general instructions geared toward an audience of Service Chiefs.

If requested by the VISN 5 Network Office or an affiliated medical center, a Train-the-Trainer course shall be designed and available to prepare VISN 5 qualified staff to implement the on-line or face-to-face Outward Mindset Developmental Training and consultation to all employees at Healthcare Systems throughout VISN 5. The end goal is to assist VISN 5 Service Chiefs, Supervisors and staff to develop and implement and outward mindset in the way they work and or lead others within their organization.

Consultants shall demonstrate expansive knowledge of the accredited program. Consultants shall have background experience in representative work within a staff or leadership position. Consultants shall have a proven track record that demonstrates their ability to successfully facilitate the course and curriculum material through interactive dialog.

The contractor trainer must be certified to provide the DIOM training curriculum that is required for VISN 5. These certified trainers will provide the DIOM training to VISN 5 staff.

Task 2: The contractor shall conduct a preparation telephone call to organizational leaders at least one week prior to the event if advanced preparation is required. These conversations shall prepare the organizational leader for the upcoming, virtual or on-site, workshop by clarifying organizational and personal goals for change (and identifying potential roadblocks), as well as guiding the organizational leader towards an implementation plan to follow the workshop with targeted actions and initiatives.

Task 3: The contractor shall assist the Program Manager and/or Facilitator with preparing the invitation for course participants and opening remarks, as well as guiding the Program Manager and/or facilitator towards an implementation plan to follow the workshop with targeted actions and initiatives.

Task 4: The following is a general description of the training materials and support services that the contractor will be required to provide during the life of the resulting VISN-wide contract:

a) The Contractor must:

· Provide all associated, comprehensive, evidence-based curriculum for a face-to-face and/or virtual version of Outward Mindset Developmental Training, to include the associated course materials for both the foundational course and the Train-the-Trainer course. All training material will become property of VA employee, once trained.

· Provide training material for each VA trained instructor who will then train VA employees. All training material will become property of the VA.

· Provide a trainer that is certified to provide the DIOM training curriculum that is required for VISN 5. These certified trainers will provide the DIOM training to VISN 5 staff.

· Contractor must provide updated training material if there are changes to curriculum during the life of the contract.

· Provide a support team that will work with the VA-employed instructors/trainers during the lifetime of the contract, once instructors are trained.

· The team leader/consultant shall be available by telephone or email to assist with any pre-course or post-course questions. Response time requirement is within 24 hours after initial notification during regular work week and within 72 hours during holidays and weekends.

· Ship training materials to the specified VISN 5 facility within 15 days upon request of the COR or appointed Program Manager. The contractor shall be able to ship to any location within MD, WV or DC, specific locations will be provided on the task order level.

· Additional training option: If a VISN 5 Outward Mindset Developmental trainer is not available for a scheduled training event, the contractor will provide a Master Trainer no earlier than 30 days from the date of the request on a valid order, up to five (5) times per year for the length of the contract. The contractor shall be available to train at any VISN 5 facility listed above, as needed. Associated Travel costs will be included in the pre-priced Master Facilitator Daily Rate of each training event. VISN 8 will provide required materials for each participant.

b) The Outward Mindset Developmental Training Course shall:

1. Enable participants to understand the inward and outward mindsets; conduct self-assessments; learn techniques to move from an inward, self-serving mentality to an outward, collective benefiting mentality; work in a way that is more collaborative and effective; plan approaches to achieving individual, team and organizational objectives; learn strategies to eliminate and invite cross-functional collaboration.

2. Address each of the Office of Personnel Management Executive Core Qualifications in Specific Ways

Office of Personnel Management Executive Core Qualifications

3. Provide an agenda/schedule of events agreed upon in advance of the Outward Mindset Developmental Training Course between the consultants and facility point of contact. The agenda/schedule of events may be modified or adjusted to meet facility conditions/needs as they occur as long as those adjustments do not affect the ability to certify the participants and those adjustments occur within the scheduled three days of the Outward Mindset Developmental Training Facilitator Training Course. Any adjustments outside the three days may results in additional costs.

4. Include a review of pertinent information, practices and documents. This review shall occur either in advance of the training or on the first day of the training. Some information, policies, and/or documents may be requested from the organization for review in advance of the on-site training. A list of required documents shall be provided upon acceptance of this quote. If the review occurs in advance of the training, the organization shall be expected to submit these documents to the contractor 3 days prior to the Outward Mindset Developmental Training Course.

5. Include interviews/discussions to include an opening conference, orientation to the organization and interviews with organizational leaders and previously trained facilitators to review instructional information, delivery methods and documents to assess compliance with the curriculum standards.

6. Provide individual and group education to provide an understanding of the standards and intents, and to identify “best practices” for achieving compliance.

7. Include briefings and an exit conference with the organizational leaders and/or previous trained facilitators to identify areas of unsatisfactory trainee performance in the curriculum and recommendations for improvement.

c) Government-furnished items and services:

1. Meeting space, projector, screen, speakers and flip charts with markers will be provided.

2. Travel Fees shall be included in the price quote.

V. Meeting Reports and other Deliverables

Outward Mindset Developmental Training

Provide up to 5 training events annually on an as needed basis. The date of the event must be no earlier than 30 days from date of request received on a valid order.

Dates and locations to be coordinated. Daily facilitator rate inclusive of travel will be invoiced at completion of the event. Participant materials must be purchased separately if supplies are not already on hand.

COR/Program Manager

Outward Mindset Developmental Train the Trainer

Subsequent Train the Trainer per request

VI. PERFORMANCE AND QUALITY STANDARDS

understands and fluent with curriculum material Trainer is knowledgeable and experienced in teaching mindset specific programs to the targeted audience

· Disincentive: Unfavorable contractor performance evaluation

· Repeated violation may result in termination of services

· Disincentive: Unfavorable contractor performance evaluation

Repeated violation may result in termination of services

· Disincentive: Unfavorable contractor performance evaluation

Repeated violation may result in termination of services

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

On-site: DIOM (2days) (for 10 facilitators plus additional 39 individuals) (25 from VISN staff and 14 from DC) Contract Period: Option 1 POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training PRODUCT/SERVICE CODE: L069 - Technical Representative - Training Aids and Devices This is a two day on-site course that is required to attend before the Train The Trainer. Travel is inclusive and materials are separate.

DIOM Materials (for facilitators)

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

The materials for the DIOM course for the facilitators

On-site DIOM Facilitator Training (First 8 people included) (materials included)

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-site DIOM TTT. This is for the first 8 people, materials and travel inclusive.

On-site DIOM Facilitator Training (additional people past 8)

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

This is for any additional person after the first 8. Materials and travel inclusive

On-site OL (for Facilitators)

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

This is a one day on-site course. This course is required to attend the OL TTT. Materials are not included , travel is inclusive

OL Handbook (for facilitators)

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

The materials for the OL course.

On-Site OL TTT

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

One day on-site TTT. DIOM, DIOM TTT, and OL are required prior to attending. Materials are not required , travel is inclusive

OL Facilitator handbook

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for the OL TTT

Coaching (facilitators) (6 sessions per person)

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Implementation coaching for the facilitators. 6 session per person

DIOM Materials (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for the Executives and Service Chiefs (Arbinger Will facilitate this two day course in two sessions)

OL Handbook (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for the Executives and Service Chiefs (Arbinger Will facilitate this one day course in two sessions)

Coaching (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Implementation coaching for the Executives and Service Chiefs. 6 session per person

DIOM Materials (Middle Managers)

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for the Middle Mangers (Arbinger will facilitate the two day course in 8 sessions)

OL Handbook (Middle Managers )

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for the Middle Mangers (Arbinger will facilitate this one day course in 8 sessions)

DIOM Materials (Food and Nutrition and FMS)

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for Food and nutrition and FMS (internal facilitators will facilitate)

Outward Mindset Online (cohort groups go though on-line training and then meet with a facilitator for a guided discussion)

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-line course but will be discussed in 30-45 minute blocks by the internal facilitators in cohort teams.

Outward Mindset Online Handbooks

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials to assist in the delivery of the Outward Mindset On-line Cohort teams and to assist in the application.

One day Master facilitator rate

POP Begin: 09-01-2023 POP End: 08-31-2024 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

The daily facilitator rate is for the onsite facilitation of DIOM and OL for Executives, Service Chiefs, and Middle Managers. No more than 35 people per session, travel is inclusive with the following breakdown: Executives(14 people) and Service chiefs (46 people): DIOM is a two-day course with two sessions for a total of 4 days OL is a one-day course for two sessions for a total of 2 day Middle Managers (295 people / 35 equals 8 sessions): DIOM is a two-course with 8 sessions for a total of 16 days OL is a one day course with 8 sessions for a total of 8 days

On-site: DIOM (2days) (for 10 facilitators) Contract Period: Option 2 POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

This is a two day on-site course that is required to attend before the Train The Trainer. Travel is inclusive and materials are separate.

DIOM Materials (for facilitators)

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-site DIOM Facilitator Training (First 8 people included) (materials included)

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-site DIOM Facilitator Training (additional people past 8)

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-site OL (for Facilitators)

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

This is a one day on-site course. This course is required to attend the OL TTT. Materials are not included , travel is inclusive

OL Handbook (for facilitators)

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-Site OL TTT

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

One day on-site TTT. DIOM, DIOM TTT, and OL are required prior to attending. Materials are not required , travel is inclusive

OL Facilitator handbook

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Coaching (facilitators) (6 sessions per person)

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

DIOM Materials (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for the Executives and Service Chiefs (Arbinger Will facilitate this two day course in two sessions)

OL Handbook (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for the Executives and Service Chiefs (Arbinger Will facilitate this one day course in two sessions)

Coaching (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

DIOM Materials (Middle Managers)

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

OL Handbook (Middle Managers )

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

DIOM Materials (Food and Nutrition and FMS)

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Outward Mindset Online (cohort groups go though on-line training and then meet with a facilitator for a guided discussion)

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-line course but will be discussed in 30-45 minute blocks by the internal facilitators in cohort teams.

Outward Mindset Online Handbooks

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials to assist in the delivery of the Outward Mindset On-line Cohort teams and to assist in the application.

One day Master facilitator rate

POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

The daily facilitator rate is for the onsite facilitation of DIOM and OL for Executives, Service Chiefs, and Middle Managers. No more than 35 people per session, travel is inclusive with the following breakdown: Executives(14 people) and Service chiefs (46 people): DIOM is a two-day course with two sessions for a total of 4 days OL is a one-day course for two sessions for a total of 2 day Middle Managers (295 people / 35 equals 8 sessions): DIOM is a two-course with 8 sessions for a total of 16 days OL is a one day course with 8 sessions for a total of 8 days

On-site: DIOM (2days) (for 10 facilitators) Contract Period: Option 3 POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

This is a two day on-site course that is required to attend before the Train The Trainer. Travel is inclusive and materials are separate.

DIOM Materials (for facilitators)

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-site DIOM Facilitator Training (First 8 people included) (materials included)

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-site DIOM Facilitator Training (additional people past 8)

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-site OL (for Facilitators)

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

This is a one day on-site course. This course is required to attend the OL TTT. Materials are not included , travel is inclusive

OL Handbook (for facilitators)

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-Site OL TTT

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

One day on-site TTT. DIOM, DIOM TTT, and OL are required prior to attending. Materials are not required , travel is inclusive

OL Facilitator handbook

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Coaching (facilitators) (6 sessions per person)

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

DIOM Materials (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for the Executives and Service Chiefs (Arbinger Will facilitate this two day course in two sessions)

OL Handbook (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for the Executives and Service Chiefs (Arbinger Will facilitate this one day course in two sessions)

Coaching (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

DIOM Materials (Middle Managers)

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

OL Handbook (Middle Managers )

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

DIOM Materials (Food and Nutrition and FMS)

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Outward Mindset Online (cohort groups go though on-line training and then meet with a facilitator for a guided discussion)

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-line course but will be discussed in 30-45 minute blocks by the internal facilitators in cohort teams.

Outward Mindset Online Handbooks

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials to assist in the delivery of the Outward Mindset On-line Cohort teams and to assist in the application.

One day Master facilitator rate

POP Begin: 09-01-2025 POP End: 08-31-2026 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

The daily facilitator rate is for the onsite facilitation of DIOM and OL for Executives, Service Chiefs, and Middle Managers. No more than 35 people per session, travel is inclusive with the following breakdown: Executives(14 people) and Service chiefs (46 people): DIOM is a two-day course with two sessions for a total of 4 days OL is a one-day course for two sessions for a total of 2 day Middle Managers (295 people / 35 equals 8 sessions): DIOM is a two-course with 8 sessions for a total of 16 days OL is a one day course with 8 sessions for a total of 8 days

On-site: DIOM (2days) (for 10 facilitators) Contract Period: Option 4 POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

This is a two day on-site course that is required to attend before the Train The Trainer. Travel is inclusive and materials are separate.

DIOM Materials (for facilitators)

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-site DIOM Facilitator Training (First 8 people included) (materials included)

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-site DIOM Facilitator Training (additional people past 8)

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-site OL (for Facilitators)

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

This is a one day on-site course. This course is required to attend the OL TTT. Materials are not included , travel is inclusive

OL Handbook (for facilitators)

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-Site OL TTT

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

One day on-site TTT. DIOM, DIOM TTT, and OL are required prior to attending. Materials are not required , travel is inclusive

OL Facilitator handbook

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Coaching (facilitators) (6 sessions per person)

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

DIOM Materials (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for the Executives and Service Chiefs (Arbinger Will facilitate this two day course in two sessions)

OL Handbook (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for the Executives and Service Chiefs (Arbinger Will facilitate this one day course in two sessions)

Coaching (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

DIOM Materials (Middle Managers)

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

OL Handbook (Middle Managers )

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

DIOM Materials (Food and Nutrition and FMS)

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Outward Mindset Online (cohort groups go though on-line training and then meet with a facilitator for a guided discussion)

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-line course but will be discussed in 30-45 minute blocks by the internal facilitators in cohort teams.

Outward Mindset Online Handbooks

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials to assist in the delivery of the Outward Mindset On-line Cohort teams and to assist in the application.

One day Master facilitator rate

POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

The daily facilitator rate is for the onsite facilitation of DIOM and OL for Executives, Service Chiefs, and Middle Managers. No more than 35 people per session, travel is inclusive with the following breakdown: Executives(14 people) and Service chiefs (46 people): DIOM is a two-day course with two sessions for a total of 4 days OL is a one-day course for two sessions for a total of 2 day Middle Managers (295 people / 35 equals 8 sessions): DIOM is a two-course with 8 sessions for a total of 16 days OL is a one day course with 8 sessions for a total of 8 days

On-site: DIOM (2days) (for 10 facilitators) Contract Period: Option 5 POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

This is a two day on-site course that is required to attend before the Train The Trainer. Travel is inclusive and materials are separate.

DIOM Materials (for facilitators)

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-site DIOM Facilitator Training (First 8 people included) (materials included)

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-site DIOM Facilitator Training (additional people past 8)

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-site OL (for Facilitators)

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

This is a one day on-site course. This course is required to attend the OL TTT. Materials are not included , travel is inclusive

OL Handbook (for facilitators)

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-Site OL TTT

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

One day on-site TTT. DIOM, DIOM TTT, and OL are required prior to attending. Materials are not required , travel is inclusive

OL Facilitator handbook

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Coaching (facilitators) (6 sessions per person)

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

DIOM Materials (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for the Executives and Service Chiefs (Arbinger Will facilitate this two day course in two sessions)

OL Handbook (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials for the Executives and Service Chiefs (Arbinger Will facilitate this one day course in two sessions)

Coaching (for 14 executives and 46 service chiefs)

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

DIOM Materials (Middle Managers)

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

OL Handbook (Middle Managers )

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

DIOM Materials (Food and Nutrition and FMS)

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Outward Mindset Online (cohort groups go though on-line training and then meet with a facilitator for a guided discussion)

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

On-line course but will be discussed in 30-45 minute blocks by the internal facilitators in cohort teams.

Outward Mindset Online Handbooks

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

Materials to assist in the delivery of the Outward Mindset On-line Cohort teams and to assist in the application.

One day Master facilitator rate

POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 611430 - Professional and Management Development Training

The daily facilitator rate is for the onsite facilitation of DIOM and OL for Executives, Service Chiefs, and Middle Managers. No more than 35 people per session, travel is inclusive with the following breakdown: Executives(14 people) and Service chiefs (46 people): DIOM is a two-day course with two sessions for a total of 4 days OL is a one-day course for two sessions for a total of 2 day Middle Managers (295 people / 35 equals 8 sessions): DIOM is a two-course with 8 sessions for a total of 16 days OL is a one day course with 8 sessions for a total of 8 days

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEC 2022)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment.