Questions Clarksburg PACS CCTV IDS Service and Maintenance Solicitation.rtf

Questions 1.) Can the VA please provide system IDs and Lenel Dongle Numbers so the contractor can accurately propose the Software Support Agreement costs? We have 36 Lenel Controllers that operate all of our HID/PIV Class card readers throughout the main facility and 4 CBOC locations. This total also includes our card readers at the Mon Vet Center, WV National Cemetery as well as our Highland & Rosebud locations. ALL locations are controlled from a the main Lenel workstation at the Clarksburg VAMC.

2.) Will the VA provide system IDs for Avigilon so we can accurately propose the Software Support Agreement costs. We have 3 NVR Avigilon servers for stored CCTV footage and a total of 225 CCTV cameras.

3.) Will the VA please provide interior and exterior camera counts for all locations identified in the Statement of Work. 225 total CCTV Cameras; 68 Exterior PTZ cameras & 157 interior cameras

4.) Will the contractor be able to respond to service calls remotely in some circumstances (troubleshooting, etc. if we have VA zero accounts)? No, all service calls will require on-site support as there is no remote connections into our operating systems.

5.) On page 6 of 68 – the RFP states “In the event of any of the (3) operating systems (Lenel/HID, Avigilon, Bosch) experience a failure, the contract company will be notified, and a certified technician will be on-site within 2 hours.” Is this specific to the Clarksburg location- asking as there is a distance between all provided locations in the statement of work. To Clarksburg only

6.) Should we provide a lift or will the customer be able to provide a lift when warranted for maintenance and troubleshooting support? VA will provide lift; however contractor must be certified to operate & will assume all liability while operating

7.) Will the VA please provide a current list of all equipment at the different sites (with quantities).

WV National Cemetery Grafton, WV – 3 CCTV Cameras & 5 PACS Readers Wood Co VA CBOC Parkersburg, WV – 1 CCTV Camera & 4 PACS Readers Highland Location Clarksburg, WV – 4 CCTV Cameras & 2 PACS Readers Tucker Co CBOC Parsons, WV- 1 CCTV Camera & 4 PACS Readers Rosebud Location, Clarksburg WV – 3 PACS Readers Mon Co CBOC Westover, WV – 1 CCTV Camera & 5 PACS Readers Mon Co Vet Center Westover, WV – 8 CCTV Cameras and 4 PACS Readers Braxton Co CBOC Sutton, WV – 1 CCTV Camera & 5 PACS Readers MAIN VAMC Clarksburg, WV – Remaining CCTV cameras/Lenel Controllers/PACS Readers & all BOSCH IDS Alarms (21 individual zones/alarm panels)

8.) On page 6 of 68 – the RFP states “Service contractor should anticipate 5 service calls per month during the service agreement.” Is that expected to be a total of 5 service calls per month for all locations? Please clarify. 5 service calls per month total; which can include any of our locations

9.) Is there an existing integrator currently maintaining and servicing all of the systems identified in the SOW? If so, please provide the name of the incumbent. ELECTRONIC SPECIALTY COMPANY

10.) Are the security (Lenel, Avigilon, and Bosch) systems currently at the latest software/firmware versions? What versions are they currently running? Yes; Lenel is running 7.6.382.271 & Avigilon is running 7.14/2/10

11.)How many preventive maintenance visits will there be per year? At least 1 per year

12.)Does the Clarksburg VAMC have a badging system in place? Yes

13.)What is the total PIV population identified for the Clarksburg VAMC? Currently we have 1850 active PIV cards

14.)Is the site aware of the transition to the version 8.1 PIV credential and associated impacts (i.e. do any users have the 8.1 credential)? Yes

15.) Is it a requirement for there to be ICAM CSEIP certified staff as part of the proposed team? No

16.) Is it a requirement for proposed team members to have updated Lenel master certification? No