Corporal Michael J. Crescenz Department of Veterans Affairs Medical Center

Interior Directional Signage – Firm Fixed Price

Statement of Need

1. BACKGROUND

The Corporal Michael J. Crescenz Department of Veterans Affairs Medical Center (CMCVAMC) has a requirement to update and streamline the existing interior directional signage system, which is outdated, inconsistent, and difficult to navigate. The project is crucial to the user’s experience at the facility, code compliance, and to ensure Veterans, their families, and personnel can quickly and easily navigate to their destinations.

The CMCVAMC has an established Sign Standard that has been implemented as part of various facility projects and renovations. The approved sign standard shall be followed and maintained for all work under the resulting contract to ensure a consistent and interchangeable signage system throughout the facility. These standards and sign specifications are outlined in the attached “Directional Signage Design Basis.” The attached “Interior Wayfinding Signage Drawings” provide the technical requirements for the signage, including appearance, dimensions, materials, and compatibility with the existing signage system.

2. PROJECT SCOPE:

The purpose of this project is to provide directional signage, overhead signage, directory signs, restroom signs, wall graphics, kiosk wallpaper, and floor maps for the entirety of the North and South buildings of the CMCVAMC. Tasks include programming, planning, message schedules, project management, manufacturing, installation, and the removal of up to 650 existing signs and associated hardware when required. The offeror shall have significant experience in the development and implementation of signage for large healthcare facilities and VA Healthcare standards. The offeror will be required to manage the project through SignAgent software and extend access and management to the VA Point of Contact (POC).

The Contractor shall provide all labor, materials, equipment, transportation, and supervision necessary to satisfy the needs of each ordering activity.

All work shall meet all Federal and Department of Veterans Affairs requirements. This includes but is not limited to following all Americans with Disabilities Act Accessibility Guideline (ADAAG), American Society for Testing and Materials (ASTM), Manual on Uniform Traffic Control Devices (MUTCD), the National Fire Protection Association (NFPA), and Veterans Affairs

Technical Information Library (VA TIL) requirements https://www.cfm.va.gov/til. The interior signage additions must function in accordance with the current CMCVAMC signage and as outlined in the VA approved sign manual, https://www.cfm.va.gov/til/dManual/dmSignage.pdf, for consistency and compatibility of parts.

3. GENERAL REQUIREMENTS:

The Contractor shall provide in writing a delivery and installation schedule.

Job order, Single Point of Contact: Contractor will designate a specific job order point of contact to manage the customer service role on a job order/work request basis.

The phasing schedule shall be coordinated by floor, and the following phase shall complete punch list items from the previous floor. A phase will not advance until the previous phase has been completed and accepted by the VA POC.

A complete drawing package shall be accepted by the VA POC prior to fabrication and revisions shall be made to the drawings until accepted by the VA POC.

The Contractor will be required to provide sign placement proofing, manufacturing, signage removal, and installation.

Contractor shall remove all existing signage, posters, display cases, and artwork as requested by the VA POC for each floor level.

If existing directional signage is removed and the replacement is not immediately installed, the contractor shall install temporary signage for interim navigation.

Contractor shall provide maintenance manuals for all products specified.

Contractor will be required to provide signage renderings and specification details for review and approval prior to fabrication.

Contractor will provide ASTM test data for water absorption, temperature, humidity, freeze‐thaw, salt spray, and flame spread.

A. Interior Signage The vendor shall plan, program, project manage, manufacture, remove existing signage, and install new interior signage for the North and South buildings while maintaining the previously approved signage standards at the facility. Signage will include level indicators, elevator notices, check‐in signs, code and life safety signs, graphic walls, restroom flags, and floor maps that will coordinate with the theme and color already developed and approved for each floor level. This will involve a complete sign message schedule identifying each sign, its message, and sign type. The vendor will follow the approved sign location plans showing the removal, placement, and location of signage reviewed in SignAgent. Wall covering shall be allowed to normalize to room conditions for 4‐7 days prior to installation and 4‐7 days following. The wall coverings shall be butt seamed. The vendor will be responsible for capturing existing signage dimensions to reflect the proper fitting of the replacement signage and graphics.

B. Directional Signage The vendor shall project manage, manufacture, remove existing signage, and install new directional signs including overhead signage. It is the intent of these specifications that the manufacturer provides a complete system of signs for the facility including bang bars, overhead signage including flush ceiling mount, cable suspended and fixed post; also flag mount, wall mount and free‐standing. Signage will include wall directionals, overhead directionals, main floor directory, and directional signage to elevators, stairwells, and restrooms that will coordinate with the already approved theme and color of each floor level. Colors and finishes should match exactly to the approved standard. This will involve a complete sign message schedule identifying each sign, its message, and its type. The vendor shall follow the sign location plans showing the removal, placement, and location of directional signs reviewed in SignAgent. The vendor will be responsible for capturing existing signage dimensions to reflect the proper fitting of the replacement signage.

4. GENERAL PRODUCT SPECIFICATIONS:

Interior Signage (Refer to Attached Drawings for Sign System Standards):

1. Signage shall be fabricated of acrylic, .375” thick, comprised of two layers. Edges shall be smooth without chips, burrs, sharp edges or marks.

2. Acrylic shall be non‐glare optically clear with a P99 finish assuring no loss of clarity or composition of the print.

3. Tactile lettering shall be precision machined, raised 1/32", matte PETG and subsurface colored for scratch resistance.

4. The signage shall utilize an acrylic sphere for Grade II Braille inserted directly into a scratch resistant, acrylic face. Braille dots are to be pressure fit in high tolerance drilled holes. Braille dots shall be half hemispherical domed and protruding a minimum 0.025".

5. The signage shall utilize a pressure activated adhesive. The adhesive shall be nonhazardous and shall allow for flexing and deflection of the adhered components due to changes in temperature and humidity without bond failure.

6. Signage shall have an acrylic shim plate. The shim shall lift the sign off the wall to facilitate cleaning and painting without sign removal.

7. All signs shall be provided with appropriate mounting hardware. All hardware shall have a polished anodized finish, architectural in appearance and suitable for the mounting surface.

8. Some signs may be installed on glass. A blank backer is required to be placed on the opposite side of the glass to cover tape and adhesive. The backer shall match the sign in size and shape.

9. Manufacturer shall provide a template containing layout, font, color, artwork, and trim lines to allow Owner to produce inserts on laser or ink jet printer. The template shall be in an Acrobat (.pdf) or Word format (.docx).

B. Graphics / Vinyl (Refer to Attached Drawing for Graphic Standards):

1. Vendor shall provide a choice of (24) sign families, each with a unique graphic and color palette. The options shall facilitate the selection of graphics appropriate for the project.

2. Vinyl shall be 3M Scotch Cal, 2 mil, pressure sensitive type.

3. Applied vinyl shrinkage shall be .010‐inch (0.3 mm) maximum.

4. All vinyl wallcoverings specified and installed shall meet the latest GSA Federal

5. Specification CCC‐W‐408‐D. In addition, wallcoverings must meet or exceed

Wallcovering Association Quality Standard W‐101‐2017 for Vinyl Coated Fabric Wallcovering. All Type I (15 oz) and Type II (20 oz) wallcoverings specified shall pass the ASTM‐G21 testing for mold and mildew resistance. The ASTM‐E84 test must be passed with the wallcovering mounted to common gypsum wallboard.

5. SIGN STANDARDS:

A. INTERIOR SINAGE STANDARDS

1. The signage shall be a direct print acrylic sign system with applied graphics including all tactile requirements in adherence to the Americans with Disabilities Act (ADA) specifications.

2. Signage shall be capable of accepting direct prints including colors, patterns, graphic images and photography. Prints shall be second surface to protect from scratches, fading or other damage.

3. The signage shall accommodate polyester inserts (for opaque), polycarbonate inserts (for clear), or printed paper inserts by Owner to allow updating as required.

4. Signage shall not exceed 8‐1/2 inches in outside dimensions to facilitate use between doorways in close proximity.

5. The signage shall utilize sliders to reveal and/or hide critical patient care information. The slider shall include a détente to secure the slider position.

6. All signs shall have a matching appearance and constructed utilizing the same manufacturing process to ensure a consistent look throughout.

7. The entire sign shall be 65% post industrial waste and 100% recyclable under Code

7.

8. Typography: See attached drawings. Copy shall be a true, clean, accurate reproduction of typeface(s) specified. Upper and lower case or all caps shall be as indicated in Sign Type drawings and Signage Schedule. Letter spacing to be normal and interline spacing shall be set by manufacturer. Arrows, symbols and logo art: To be provided in style, sizes, colors and spacing as shown in drawings. Grade II Braille utilizing perfectly round, clear insertion beads.

9. Color and Finishes: See attached drawings.

10. See section 16 for signage quantities.

B. WALL COVERINGS

1. Wall covering and its installation shall comply with applicable provisions of the latest edition of the following standards and with requirements of authorities having jurisdiction: National Fire Protection Association 101 Life Safety Code;

ASTM – American Society for Testing and Materials E84.

2. Wall covering shall be Mystical, Class A Fire Rated

3. Cadmium and lead free.

4. Prop 65 compliant.

5. EU toxicity requirements compliant.

6. Comply with WA‐101, NSF/ANSI 342 sustainability standard.

7. Comply with California IAQ‐01350 standards for low VOC emission.

8. Shall be paste‐up type intended for indoor use on smooth surfaces.

9. Shall be lightly textured embossed vinyl face with fabric backing and shall have a thickness of 17 mil.

10. Shall be printed with UV or latex ink.

11. Shall have an ASTM E84 Class A/1 flame spread fire rating.

12. Shall comply with CCC‐W‐408D Type II requirements.

13. Shall comply with ASTM G21 standards for mold/mildew.

14. Shall have a 50% recycled post‐consumer waste content.

15. Shall resist mild alkalis, mild acids, salt and water.

16. Shall be cleanable using mild dish soap and water.

17. See section 16 for signage quantities.

C. Overhead Signage:

1. Overhead signage shall be fabricated utilizing balanced construction techniques to minimize warping and distortion under typical, temperature‐controlled interior environmental conditions.

2. All overhead signs shall maintain a consistent appearance and construction methodology throughout the project.

3. Signage shall be available in cable suspended and ceiling flush mounted configurations.

4. Signage shall be available with or without changeable insert capability.

5. Overheads should use a foam core to optimize weight and shall be rectangular in shape with no radius.

6. Core faces shall be laminated on all sides.

a. Non‐insert face construction shall consist of 0.187” non‐glare acrylic with second surface digital print and full coverage backing

b. Insert‐capable face construction shall consist of 0.187” non‐glare acrylic with second surface digital print and shall be top‐loading only.

7. Edges shall be finished smoothly and free of seams, chips, burrs, or visible adhesive lines.

8. Hardware and Mounting

a. Cable suspended overheads shall include two hanger bolts at the top of sign

b. Ceiling flush overheads shall include mechanically fastened mounting plates flush mounted to top of core

c. All mounting hardware shall be finished, architectural in appearance and suitable for the mounting surface conditions indicated.

6. ON‐SITE PERFORMANCE:

On‐Site services will be required for field verification, demolition, and installation, and will occur during normal duty hours.

A. Delivery and Installation dates shall be pre‐scheduled with VA interior designer POC.

B. On site campus normal hours between 7:00 am – 4:30 pm. Monday through Friday, except on Government recognized holidays.

Federal Holidays are:

New Years' Day Martin Luther King Day Presidents' Day Memorial Day Independence Day Labor Day Columbus Day Veterans' Day Thanksgiving Day Christmas Day Juneteenth

C. Contractor shall collaborate with VA Point of Contact (POC) to coordinate compliance with any in‐house service that may be affected by installation such as Facilities, Painting, and In‐House Construction Teams. Specific, required meetings will be identified at the order level.

D. New interior signs shall be manufactured and installed in accordance with ADA specifications and location site plan and interior plans.

E. Signs shall be level, plumb, and at heights indicated with sign surfaces free from defects.

F. All signage shall be accompanied by the Contractor on the installation date. Product shall not be shipped to the VA.

G. The Contractor personnel shall present a professional appearance and shall have a uniform or some method of identifying them as an employee of the contractor.

H. All staff on VA property will be required to conduct their business in a professional manner including appropriate language and behavior.

I. The Contractor shall ensure policies and procedures are established that protect the safety and welfare of customers, employees, and the community to minimize or eliminate safety or environmental risks.

J. The Contractor is responsible for ensuring staff are trained and certified for planning and installing product to maintain the integrity of the product warranty.

K. The Contractor shall designate an on‐site project manager/lead installer. The project manager/lead installer will be responsible for oversight for all aspects of the project.

L. The Contractor shall be knowledgeable of, and shall comply, with all applicable federal, state, and local laws, Building Codes, Life Safety Codes, Occupational Health, and Safety Administration (OSHA), ADA/ADAG, VA design standards and instructions (www.cfm.va.gov/til/dguide.asp), required for the performance of the duties in the SON.

M. Contractor shall repair or coordinate with the POC for replacement of damaged, defective, or missing items.

N. All work is to be completed with the highest level of craftsmanship and in a safe manner and in the allotted time frame.

O. Items on the punch list shall be noted and a response for completion time of each item shall be provided from the contractor.

P. The Contractor shall provide all equipment, hardware, and any other supplies necessary to complete the project in its entirety. All existing signs removed shall be disposed of by the Contractor. All areas of work shall be kept clean and free of obstruction, and all debris, cartons and waste shall be removed by the Contractor.

Q. Contractor staff are not to make any changes requested by individuals other than the POC, unless POC specifies.

R. Employees that will conduct work at VA locations must be background checked by contractor at contractors’ expense.

S. Lead Installer should check‐in with technical POC at the beginning and end of each day.

T. The Contractor shall provide the specific deliverables described below within the performance period stated in this SON. The Contractor shall install all signage per specification and assemble as much as possible before delivery. The POC, is to be present onsite for guidance to installers. If there is any discrepancy during this project the VHA CO and POC must be consulted for direction prior to any advancement being taken by the Contractor. The Contractor is responsible for bringing to the installation site all tools and equipment necessary to complete the job in its entirety and to remove all debris, cardboard, and trash from the site at installation completion.

7. CODE OF CONDUCT:

The following rules of conduct represent a minimum requirement for all contractor employees, sub‐contractors, agents, or other representatives working on behalf of this contract:

A. It is the responsibility of the Contractor(s) to ensure that each member of its workforce understands and complies with these rules.

B. Courteous and respectful behavior is expected at all times.

C. Use of foul or derogatory language will not be permitted.

D. Meals and breaks will be taken at the same time by all personnel in a designated break area. At no time will personnel eat or drink except within the designated break area.

E. Use designated trash receptacles for cups and other garbage.

F. Do not leave meal/break containers behind.

G. The use of CMCVAMC telephones is forbidden. Exceptions will be made for medical emergencies with the approval of your supervisor and /or a representative of CMCVAMC.

H. Use of electronic devices belonging to CMCVAMC such as radios or computers is forbidden.

I. VA Security has the authority to examine any items being removed from any building at any time.

J. Contractor Staff will wear company uniform at all times while on site.

K. Keep personal belongings together in an area designated by your supervisor.

CMCVAMC representatives have the right to inspect at‐will all bags and or packages brought on or off any CMCVAMC grounds.

8. PERFORMANCE PERIOD:

Each floor level shall be phased separately; scheduled with the POC and may need to be done over multiple iterations. The project completion time is eight months from date of awarded contract. The contractor will submit a schedule to accomplish this work to the POC for approval.

9. SITE VISITS:

Three site visits shall be required by the sign contractor:

1. Post award for plan verification and fabrication approvals.

2. Mid project for walk‐through.

3. Final walk‐through and punch list.

10. DELIVERY LOCATION:

Corporal Michael J. Crescenz Department of Veterans Affairs Medical Center 3900 Woodland Avenue Philadelphia, PA 19104

11. WARRANTY:

The warranty of an item is to start on the date of acceptance of the products/services by the Government VA POC. Manufacturer’s warranty information provided shall indicate the duration, what is covered by the warranty, and must meet or exceed the following criteria: Minimum 5‐ year warranty against defects in material and workmanship.

The Contractor agrees to furnish, without cost to the Government, replacement of all parts and material which are found to be defective during the warranty period (reference Salient Characteristics). The cost of installation and travel of replacement material and parts shall be borne by the Contractor.

12. CODE COMPLIANCE:

It shall be the responsibility of the successful Contractor to meet any and all local, state, and federal code requirements in fabricating and installing signs.

13. DELIVERY, STORAGE, AND PROTECTION:

Package to prevent damage or deterioration during shipment, handling, storage and installation. Products should remain in original packaging until removal is necessary. Store products in a dry, indoor location.

14. AUTHORIZED REPRESENTATIVES:

The Primary and/or Secondary POC will be responsible for technical monitoring of the contractor's performance and deliveries. The POC and the Contractor's Representative shall work together to ensure that all contractual requirements are being met. The POC will interpret specifications or technical portions of the work. The POC is not authorized to perform, formally or informally, any of the following actions:

A. Promise, award, agree to award, or execute any contract, contract modification, or notice of intent that changes or may change this contract.

B. Waive or agree to modification of the delivery schedule.

C. Make any final decision on any contract matter subject to the Disputes Clause.

D. Terminate, for any reason, the contractor's right to proceed.

E. Obligate in any way, the payment of money by the Government. Only a warranted

Contracting Officer is authorized to obligate funds on this or any other contract action.

The contractor shall immediately notify the Contracting Officer in writing if the POC has taken an action (or fails to take action) or issues directions (written or oral) that the contractor considers exceeding the above limitations. The contractor shall provide the Contracting Officer information copies of all correspondence to the POC.

15. GOVERNMENT PARTY TO EXECUTE & MODIFY CONTRACT:

After the contract has been in force for a period, it may be necessary to change and/or modify to provide better service. Pursuant to FAR 52.212‐4, no government personnel other than the Contracting Officer can execute contract modifications on behalf of the government.

1. Submittal Requirements

A. Past Performance:

Past experience shall include 5 similar projects in the last eight years, four of which should be other VA or Military Hospitals. Please provide a point of contact, contract number(s) and dollar amount of all 5 projects. A similar project is defined as a project including wayfinding design, interior / exterior signage, and installation for a healthcare facility with equal magnitude.

B. Product Quality / Specifications:

Signs shall meet all salient characteristics and match and be interchangeable with the existing signage system standard. The contractor shall provide detailed manufacturing drawings for each component shown.

C. Management Approach:

Vendor shall detail how they manage, plan, and implement sign orders to ensure on‐ time performance, customer service, quality control and adherence to codes.

D. Experience with Large Projects:

Vendor shall demonstrate experience with planning, coordinating, managing, and implementing an environmental graphics design / build project in a health care environment that covered multiple campuses, buildings, and roadways over a multi‐year period. The scope should include both interior and exterior signage. Please provide case studies for at least two similar VA Projects.

E. Project Team:

Contractor shall demonstrate that the individual members of their design / project team have extensive experience in the areas discussed above. The team assigned must have significant experience with wayfinding design of large medical centers including other

VA Hospitals. Members of the design and project management team should have at least 5 years of design, signage, and graphics experience.

F. Wayfinding & Veteran Design Precepts:

Vendor shall demonstrate a proven knowledge of wayfinding and environmental graphic design principals for a healthcare environment. This information will be evaluated based on the wayfinding theory presented and appropriateness to a VAMC healthcare environment and population.

16. QUANTITIES

Interior Signage

Line Item Unit Quantity

1 Type A.6: Typical Directory 21

2 Inserts for Type A.6 Top 21

3 Inserts for Type A.6 Bottom 21

4 Type B.1: Directional (outside of elevator)

5 Inserts for Type B.1 40

6 Type B: Large Directional 50

7 Inserts for Type B 50

8 Type B.2: Small Directional 50

9 Inserts for Type B.2 50

10 Type B.3: Extra Small Directional

11 Inserts for Type B.3 50

12 Type B.4: Keystone Directional

13 Inserts for Type B.4 32

14 Type C.44w: Wide Directional 15

15 Inserts for Type C.44w 15

16 Type C.44s: Wide Suspended Overhead

17 Inserts for Type C.44s 200

18 Type C.22s: Small Overhead 40

19 Inserts for Type C.22s 80

29 Type F: Large Flag Mount 50

30 Type F.2: Small Flag Mount 50

31 Type F.3: Small Ceiling Mount 15

32 Type M: MAP 21

33 Inserts for Type MAP 21

34 Type MRI.1: MRI Zone 12

35 Type IN‐S1: 9” x 9” 50

36 Inserts for Type IN‐S1 50

37 Type A.2: 2 Piece Directory 2

38 Inserts for Type A.2 6

39 Removal Services 1

40 Installation, Delivery, Planning Services

Wall Covering

20 Type WF.PD: Window Covering

21 Type WF.Pharm: Window Film

22 Type FD: Floor Decal 1

23 Type GRA.1: Overhead Graphic

24 Type GRA.2: Overhead Graphic

25 Type GRA.3: Overhead Graphic

26 Type GRA.4: Overhead Graphic

27 Type GRA.5: Overhead Graphic

28 Type WC.Kiosk: Kiosk Wallcovering