Security System RFIs.docx

1. Can a site visit be scheduled. Yes

2. Are you looking for a full maintenance program to provide support on your security system? Yes, a full program on systems including access control, surveillance, emergency call stations, overhead paging, and others in accordance with Performance Work Statement

3. Will this full maintenance program include as many service calls and as many parts needed to maintain full functionality? Contract is for 40 hours of service per week.

4. How old is the facility? Main hospital at University Drive was built in mid-1950’s.

5. How many square feet is the facility? Over 1.6 million square feet across all VA Pittsburgh locationms.

6. How stable is the power? Stable commercial power with automatic switching generator backup.

7. How many employees does the current facility support? Approximately 3,900.

8. Is the ceiling a dropped ceiling? Majority drop-ceiling with hard-shell in places.

9. Can you provide the address and a layout of your facility? All locations are listed in Performance Work Statement.

10. Can you provide a detailed inventory of the current security systems? For security reasons we cannot release this information.

11. Can you provide information about the age of your security system? Currently security system was installed in the early 2000s.

12. How many buildings are protected in your security system? 21 buildings across both main campuses and 3 remote locations.

13. How many service calls did the CCTV System have in the previous year? Camera system is covered under the Security & Surveillance contract so no individual calls were made.

14. When was the last time there were updates of firmware to the CCTV cameras and DVR or NVRs? Camera system was completed upgraded/replaced starting in 2023.

15. Are the NVRs or DVRs running on windows XP? No, all systems are Windows 11.

16. Are the NVRs or DVRs being used are mainly manufactured by Avigilon? Yes.

17. How many cameras are interior? Approximately 900 cameras across VA Pittsburgh.

18. How many cameras are installed outside the building? For security reasons we cannot release this information.

19. Are there any Pan/Tilt/Zoom cameras installed in some areas? For security reasons we cannot release this information.

20. Do you have any cameras installed on towers; if yes how tall are the towers? Yes, on light poles approximately 30 feet high.

21. Is there a parking area being viewed by any camera? If yes, please specify what type of camera? Yes, all cameras are made by Avigilon.

22. How much storage is available for CCTV Video recording? At least 72 hours per camera is required.

23. Are Audio and video being capture/recorded at the same time? Video only.

24. How many service calls did the Access Control have in the previous year? Access Control system is covered under the Security & Surveillance contract so no individual calls were made.

25. How old is the system? Currently security system was installed in the early 2000s.

26. What is the software Revision? Current version of AccessIt! Is 10.x, being upgraded to 12.x in the near future.

27. When was the last time the controller or control panels were updated? Currently security system was installed in the early 2000s with some being original panels from then and others being replaced or newer installs.

28. When was the last time there were updates of firmware to the microcontrollers and servers? 2024

29. What version of Windows are the Servers and Workstations running on? Windows 11

30. How many readers are installed? Approximately 1260

31. Do you currently use Weigant protocol to communicate the readers with the controllers? Yes

32. How many of those readers are installed in double exit doors? Approximately 100

33. How many of those readers are installed in double doors? Approximately 100

34. What types of locksets are installed in your doors? Majority are mortise-style with deadbolt and thumb latch.

35. Does your agency currently authenticate the CAK besides the CHUID or FASCN from the CAC or PIV Card? No

36. Does the contractor have to be a certified as a HSPD-12 by GSA approved vendor? Yes.

37. Does the contractor have to provide certified Security ICAM Engineers, as recommended by GSA? No.

38. Can you provide the latest software revision of the existing access control system? Current version of AccessIt! Is 10.x

39. Should the PACS system be in full FIPS 201-2 compliance at a later date? Yes.

40. What is the brand name of the IDS System? Mix of Mercury and Bosch.

41. Based on the SOW, are we to assume there is a need to maintain the intrusion detection system (IDS), if yes can you tell us how many IDS points are installed? Approximately 165

42. Do you currently have IDS Sensors in your doors? Yes, a mix of door contacts and in-room sensors.

43. Is the Intrusion Detection communicating to a remote Command Center? Yes.

44. Does this maintenance include the maintenance of ___ If Applicable___ (X-Ray equipment?) No.

45. What other detection equipment should the contractor maintain? Only what’s listed in Performance Work Stetement.

46. Is there any radar system that also needs maintenance? If yes, what is the brand name and model? No.

47. What is the brand name of the fence detection system (perimeter protection)? Is it based on fiber optics or coax cable? Currently there is no perimeter protection installed.

48. Is the system installed in a secure network provided by the government? Yes.

49. Do we need to be compliant to FICAM? Yes.

50. Is it the responsibility of the security integrator to address the cyber risk of these systems? Background: GAO came up with a report, in which it states that DHS and GSA Should Address Cyber Risk to Building and Access Control Systems. No.

i. If yes, are we to provide cyber security to the systems we are proposing? N/A

51. Who is responsible for equipment replacement? Vendor will replace all necessary hardware after providing VA Pittsburgh a quote and receiving an individual Purchase Order.

52. Can we get the current license/SSA numbers for the current system? Unknown

53. Will we have access to a central laydown area? Yes.

54. Is a VA PIV card required to bid? No, if a PIV card is required to do the work it will be issued by the facility after award.

55. Please provide a complete inventory of the Avigilon CCTV system, including:

a. Total number of cameras Approximately 1015

b. Camera quantities by type (fixed, dome, PTZ, multisensor, etc.) Approximately 871 fixed and 144 PTZ

c. Number of recording servers/NVRs: 21 Servers and 1 AI Server

d. Number of monitoring workstations: Software is on VA Network and multiple locations have viewing capabilities.

e. Number of Pelco/Endura appliances: Unknown

56. Please provide a complete RS2 Access Control System inventory, including:

a. Number of controlled doors Approximately 1260

b. Number of card readers Approximately 1260

c. Number of magnetic locks Approximately 100

d. Number of electric strikes Approximately 1160

e. Number of Mercury controllers and panel types 86 EP1502 and 17 LP1502

57. Please provide quantities for all Emergency Call Station systems, including:

a. Stentofon stations 2

b. AiPhone IS Series stations Unknown

c. Code Blue stations Approximately 54

58. Please provide the number and locations of all security workstations covered under this contract. Software is on VA Network and multiple locations have viewing capabilities.

59. Please provide the quantity and model information for all microcontrollers, channel expanders, and multiplexers covered under the maintenance requirement. Unknown

60. Please provide the fire alarm system inventory for each facility, including: Fire Alarm system is not part of the Performance Work Statement.

a. Manufacturer and model

b. Number of panels

c. Number of network nodes

d. Approximate number of devices/endpoints

e. Existing integrations with access control, CCTV, intercom, or paging systems

61. Please provide a site-by-site inventory identifying which systems are installed at each covered location.

62. Will existing as-built drawings, risers, system databases, panel schedules, and device inventories be provided to the successful contractor? Yes.

63. Please provide historical maintenance information from the incumbent contract, including:

a. Number of preventive maintenance visits annually Approximately 100

b. Number of emergency service calls annually Approximately 20

c. Approximate annual labor hours expended Approximately 2000

64. Please clarify whether replacement parts, batteries, controllers, readers, locks, cameras, intercom stations, and other replacement materials will be Government-furnished or contractor-furnished. Material will be provided by the contractor after submitting a quote and receiving a separate Purchase Order.

65. Scope / work locations. The SF 1449 narrative references "two campus locations in the Pittsburgh PA area," while the SOW Work Locations section lists five addresses (H.J. Heinz Progressive Care Center, University Drive Division Medical Center, the Human Engineering Research Laboratory at Bakery Square, PWC Property Solutions at Parkway Center, and the Monroeville VA Clinic). Please confirm which locations are within the scope of this contract and the expected preventive-maintenance visit cadence at each. The 5 locations is the correct coverage area, however, over 95% of the work is performed at the two campus locations

66. Required submission documents. In addition to the technical and price quote and the completed VAAR 852.219-75 certificate, does the Government require offerors to return a signed SF 1449 (e.g., Blocks 17, 24, and 30) with the quote, or any other forms beyond those identified in the provision at 52.212-2? The 1449, block 28, states that it must be signed (block 30) and returned with the quote. The remaining “contractor blocks” referenced in the question does not need to be completed. Other than the 852.219-75, as referenced in 52.212-2, and any SF30 amendments issued, there are no other required forms to be signed and returned.