36C24426Q0223 0001.pdf

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 3

0001 01-26-2026

None

36C244

Department of Veterans Affairs Network Contracting Office 4

1010 Delafield Road Pittsburgh PA 15215

36C244

Department of Veterans Affairs Network Contracting Office 4

1010 Delafield Road Pittsburgh PA 15215

To all Offerors/Bidders

36C24426Q0223

X

X X

See CONTINUATION Page

X 1

This amendment implements the following changes to the Solicitation:

1. Answers to questions received from vendors are attached,

2. Updated PWS to add Juneteenth to holidays.

Nicholas Guzenski Contracting Officer

CONTINUATION PAGE

36C24426Q0223 – Philadelphia VAMC Phone Answering Services

Questions Received and Answers

*Please note that not all questions received are directly addressed. This is due to the answers to those questions and information already being able to be found in the original RFQ submitted.

There are no specific naming conventions required. Additionally, this work is for on-site work at the CMCVAMC only. No remote work will be accepted or accommodated. No RFQ submission deadline extension and awardee vendor is expected to start on and have any transition period completed by POP start date.

1. Current contract - VA119A-17-D-0099 : 36C24425N0901

2. Historical call volume -

Month Call Volume

Oct 32019

Nov 27267

Dec 28267

Jan 32969

Feb 27859

Mar 30502

Apr 30087

May 29784

June 30196

July 30629

Aug 29014

Sept 31743

No future negotiations will be conducted for increased call volumes.

3. What background check is required before performance start? TIER 1 BACKGROUND

CHECK.

4. Past performance submissions count against page limit – Yes

5. Will the VA provide training for systems such as CPRS, VistA, Cisco Finesse, HIPAA, PII, Security Training, and paging systems? Yes. CPRS, VISTA, CISC Finesse.

HIPPA, PII Security training will be through the VA in TMS (talent management service )

6. Is there currently an onsite supervisor? Yes, MC POC serves as the onsite supervisor during the day M-F.

7. Wage Determination used for this contract – 2015-4233 Rev. 35 as of 12-03-2025

8. If travel is required, actual travel costs will not be reimbursed in accordance with the

Federal Travel Regulations and the Government Joint Travel Regulations (JTR) in accordance with FAR 31.205-46.

Please clarify what travel may be required (miles, duration, etc.)? There is no expected travel needed for this acquisition.

9. Reps and Certs/Contract Fill ins – Can be submitted as separate attachments and do not count against page limit. Additionally, due to the nature of issuing as a Combined Synopsis-Solicitation, there is no 1449 for vendor signature on quotes.

Provided that requirements are met and directions followed, all submissions received will be accepted as a formal vendor quote.

10. FTE Staffing tables – These represent the expected amount of staffing for the appropriate days/time

11. Are there any specific performance challenges or areas of emphasis the Government is seeking to improve on – Candidates complete all required HIPPA/PII training prior to starting date so that they can obtain system access and complete job training in a timely manner. We have had several contract employees who arrived on site who were not able to get access because training (HIPPA/PII) was not completed. This delays operators from getting access to systems needed for on-the-job training.

12. Holidays – Juneteeth has been added to the table in the PWS and now accounts for 11 holidays. This has been the only update to the PWS and an updated file is included in the RFQ posting.

End of Document