36C24420Q0412-003.docx

Attachment A

B.3 PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

FOR TRANSITIONAL HOUSING FOR HOMELESS VETERANS

PITTSBURGH, PA

1. PURPOSE

1.1. The goal of the Healthcare for Homeless Veterans (HCHV) program is to remove homeless Veterans from the street or habitation unfit for Veterans and place them in community-based, residential environments with sufficient therapeutic services to meet the needs of those Veterans. Through the HCHV program, The Department of Veterans Affairs (VA) provides case management services to Veterans and facilitates their access to a broad range of medical, mental health, and rehabilitative services. VA Pittsburgh Healthcare System (VAPHS) needs to acquire care, treatment and rehabilitative services to Veterans suffering from serious mental illness, including Veterans who are homeless, in community-based treatment facilities offering a safe and secure environment that supports their rehabilitation goals. The Contractor will be required to provide therapeutic and rehabilitative services but will not be required to provide detoxification or other hospital level treatment – those services will be provided by the VA at VA facilities.

The Government intends to award multiple fixed price, Indefinite Delivery Indefinite Quantity (IDIQ) contracts to utilize beds at multiple facilities.

1.2 GOVERNMENT RESPONSIBILITIES

1.2.1. Contract Administration/Performance Monitoring: After award of contract, all inquiries and correspondence relative to the administration of the contract shall be addressed to: Contracting Officer (CO), Maureen Jordan/215-823-5800 x206855/ Maureen.Jordan@va.gov.

1.2.2. CO Responsibilities: The Contracting Officer is the only person authorized to approve changes or modify any of the requirements of this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitments or issue any modification to include (but not limited to) terms affecting price, quantity or quality of performance of this contract.

1.2.3. In the event that contracted services do not meet quality and/or safety expectations, the best remedy will be implemented, to include but not limited to a targeted and time limited performance improvement plan; increased monitoring of the contracted services; consultation or training for Contractor personnel to be provided by the VA; replacement of the contract personnel and/or renegotiation of the contract terms or termination of the contract.

1.3. COR and/or designee Responsibilities: The COR and designee for this contract will be provided after contract award. Where the PWS is written COR, this includes designee as well.

1.3.1. The COR shall be the VA official responsible for verifying contract compliance. After contract award, any incidents of Contractor noncompliance as evidenced by the monitoring procedures shall be forwarded immediately to the Contracting Officer. The COR will be responsible for monitoring the Contractor’s performance to ensure all specifications and requirements are fulfilled.

1.3.2. The COR will maintain a record-keeping system of services. The COR will review this data monthly when invoices are received and certify all invoices for payment by comparing the patient and daily rate and number of days are documented on the VA record-keeping system and those on the invoices. Any evidence of the Contractor's non-compliance as evidenced by the monitoring procedures shall be forwarded immediately to the Contracting Officer.

2. SERVICES TO BE PROVIDED

2.1. The Contractor shall provide beds and furnish services to beneficiaries of VA Pittsburgh Healthcare System for whom such care is specifically authorized by the Department of Veterans Affairs (herein called VA). It is understood that the type of patients to be cared for under this contract are authorized VA beneficiaries who are experiencing homelessness and serious mental illness/substance abuse issues and will normally require care and services over and above the level of room and board.

VAPHS is looking to have a total of seven (7) contracted beds:

*For four (4) of the contracted beds, VAPHS is looking for a vendor in a rural area to accommodate various Veteran preferences for recovery goals which must be located within 120 miles of VAPHS, located at University Drive, Pittsburgh, PA 15240.

*For the remaining three (3) contracted beds, the vendor’s facility must be within 5 miles of VAPHS, located at either University Drive, Pittsburgh PA 15240 or Heinz 1010 Delafield Drive, Pittsburgh, PA 15215.

The Contractor shall furnish each Veteran authorized care under this contract with the following basic services:

· A supervised environment which will be staffed on a 24-hour basis;

· A bed for each veteran

· Laundry facilities for residents to do their own laundry; and,

· Therapeutic and Rehabilitative Services determined to be needed by individual Veteran patients, in a plan developed by the Contractor with consultation by the Veteran and the VA case manager. Services which the Contractor must be able to furnish include:

0. Structured group activities, including physical activities as appropriate.

0. Instruction in and assistance with health and personal hygiene.

0. Medications are held by vendor or held by veteran in a locked box or safe on a stationary item in the veteran’s room.

0. Supportive social services, in collaboration with the case managers, VA or other community contract resources.

0. Individual professional counseling, including counseling on self-care skills, adaptive coping skills and, as appropriate, vocational rehabilitation counseling, in collaboration with VA program or contract community resources.

0. Assistance in learning and development of responsible living patterns to achieve a more adaptive level of psychosocial functioning, upgraded social skills, and improved personal relationships.

0. Support for an alcohol/drug abuse-free lifestyle.

0. Assistance in learning, testing, and internalizing knowledge of the illness/recovery process.

· Unless specifically excluded in this contract, the per diem rate established will include the services listed in this document and will also include all services or supplies normally provided other patients by the facility without extra charge.

· Any other services that the contractor typically provides its patients and customers.

3. HOURS OF OPERATION

3.1. The services covered by this contract shall be furnished by the contractor as defined herein. The following terms have the following meanings:

Normal Work Hours: Normal Work hours: Monday – Friday, 8:00am to 4:30pm.

Contractor Work Hours: The services covered by this contract shall be furnished by the contractor as defined herein. The contractor shall be required, to provide services 7 days per week, 24 hours per day, 365 days per year, including Federal Holidays.

Federal Holidays: The holidays observed by the Federal Government are:

AND any other day specifically declared by the President of the United States to be a national holiday. When one of the holidays falls on Sunday, the following Monday shall be observed as a Federal Holiday. When a holiday falls on a Saturday, the preceding Friday shall be observed as a Federal Holiday.

4. FACILITY/PERSONNEL

4.1. The contract facility must have a current occupancy permit or license required by the authority having jurisdiction. The Contractor shall employ sufficient professional health care personnel to carry out the policies, responsibilities, and programs of the facility. In residential treatment facilities there must be, at a minimum, a full-time administrative staff member or designee of equivalent professional capability on duty on the premises or residing at the house and available for emergencies 24 hours a day, 7 days a week. In those instances where a supervised residential setting is linked to a geographically distinct rehabilitation and/or socialization day program, sufficient professional health care personnel must be identified to provide the necessary therapeutic activities and to ensure a meaningful integration of these efforts with those provided in the residential setting.

4.2. The Contractor shall make available to the VA Contracting Officer Representative (COR) information deemed necessary by the VA to conduct utilization review audits for the mandated national evaluation study as required by Section 2 of Public Law 100-6; to verify quality of patient care for Veterans; to assure confidentiality of patient record information; and to determine the completeness and accuracy of financial records.

4.3. The Contractor shall conduct treatment and discharge plan reflecting a team assessment of health, social and vocational needs and the involvement of residents' families (when available) and appropriate community resources in resolving problems and setting goals.

4.4. The Contractor shall comply with the VA Patient's Bill of Rights as set forth in Section 17.34a, Title 38, Code of Federal Regulations.

4.5. This agreement does not require the provider to have Joint Commission on Accreditation of Healthcare Organizations (JCAHO) accreditation or other regulatory requirements regarding worker competency, however, the Contractor must perform the required work in accordance with JCAHO standards or equivalent. The Contractor is required to develop and maintain the following documents for each contract employee working on this agreement:

· Credentials and qualifications for the job.

· Documentation of continuing education for the last two years.

The Contractor will provide current copies of these records at the time of contract award and annually on the anniversary date of contract award to the VA Contracting Officer Representative (COR), or upon request, for each Contractor employee working on this agreement.

4.6. Before commencing work under the contract, the Contractor shall furnish the Contracting Officer with a certification from their insurance company indicating that the coverage outlined in this contract has been obtained and that it may not be changed or canceled without written notice within thirty (30) days to the Contracting Officer.

4.7. Wage Determination(s) are listed in Section D. of the solicitation. All applicable mandatory minimums shall be met.

5. INSPECTION

5.1. It is agreed that the VA will have the right to inspect the residential treatment center and all appurtenances by an authorized representative(s) designated by the VA.

5.2. Prior to contract award, a multidisciplinary VA team consisting of a social worker, nurse, dietician, and a safety officer shall conduct a survey of the residential treatment/community health care center. Residential treatment centers to be utilized will be restricted to community-based facilities that provide food, shelter, and therapeutic service in a supportive environment. Residential treatment settings shall make documented information available to the VA, as deemed necessary to:

· Conduct utilization review audits for the mandated national evaluation study,

· Verify quality of patient care for Veterans,

· Ensure confidentiality of patient record information, and

· Determine the completeness and accuracy of financial records.

5.3. In cases of complexes of non-VA community health care facilities, it is imperative that all components of the program be inspected by the VA team prior to award of the contract. Each of the community health care facilities identified in the complex as part of the contract will also be subject to the requirements for contracting, safety and record keeping described in other parts of this document as applying to the residential treatment center.

5.4. The VA Safety Officer may inspect the facility for conformity to the current Life Safety Codes prior to contract award. The other members of the team will focus on the assessment of the quality of life within the residential treatment facilities, giving particular attention to the following indicators:

· General observation of residents indicates that they maintain an acceptable level of personal hygiene and grooming.

· The facility meets applicable fire, safety, and sanitation standards in attractive surroundings conductive to social interaction and the fullest development of the resident's rehabilitative potential.

· The facility should be in a central location, near public transportation, and near areas which provide employment.

· Appropriate, organized activity programs during waking hours (including evenings) reflecting a high level of activity in the facility or in the linked facilities, for example, individual professional counseling, physical activities, assistance with health and personal hygiene.

· There is evidence of facility-community interaction. This may be demonstrated by the nature of scheduled activities, or by information about resident flow out of the facility, e.g., community activities, volunteers, local consumer services, etc.

· Staff behavior and interaction with residents convey a caring, friendly attitude.

· Nutritionally-adequate meals are provided in a setting which encourages social interaction. Nutritious snacks between meals and bedtime are available for those requiring or desiring additional food, when it is not medically contraindicated. The addition of nutritious snacks to the requirements of the rooms and board is required for homeless chronically, mentally ill patients. Many of these patients are either undernourished or have developed poor eating habits or both, because of their chronic psychiatric disorder, including alcohol/drug abuse behaviors. The local VA dietitian may consult with the initial inspection team and the team making subsequent assessments, in evaluating not only the printed menus but also the patients' satisfaction with meals and the actual consumption of food offered.

· The Contractor shall be advised of the finding of the inspection team. If deficiencies are noted during any inspection, the facility will be given a reasonable time to take corrective action and notify the Contracting Officer and COR/designee that the corrections have been made. A contract will not be awarded until noted deficiencies have been eliminated.

· The VA shall monitor the Contractor's program and inspect the Contractor's facility to ensure compliance with this agreement. Any unsatisfactory conditions noted during the inspection of the contract facility will be reported in writing to the VA Contracting Officer and COR/designee. If corrections are not made to the satisfaction of the VA, the Contracting Officer will consult with the appropriate officials so that suitable arrangements can be made to discharge or transfer patients and to terminate the contract.

6. PATIENT CARE/HANDLING/RECORDKEEPING

6.1. The Contractor will notify the authorizing VA immediately when a medical emergency occurs which requires hospitalization of any patient receiving care at VA expense. It is agreed that the Veterans will be admitted to the nearest available VA facility when possible. If hospitalization of a non-emergency nature is required, it is agreed that admission to a VA will be accomplished consistent with VA eligibility criteria, as determined by VA policies.

6.2. The Contractor shall comply with the principles listed 38 CFR 17.707(b) to provide housing and supportive services in a manner that is free from any discrimination based on age, race, color, religion or discrimination against veterans identifying as LGBTQ.

6.3. In the event a beneficiary receiving residential treatment center care under this contract dies, the residential treatment center will promptly notify the VA office authorizing admission and immediately assemble, inventory, and safeguard the patient's personal effects. The funds, deposits, and effects left by VA patients upon the premises of the residential treatment center shall be delivered by the residential treatment center to the person or persons entitled thereto under the laws currently governing the residential treatment center for making disposition of funds and effects left by patients, unless the beneficiary died without leaving a will, heirs, or next of kin capable of inheriting. When disposition has been made, the itemized inventory with a notation as to the disposition of the funds and effects will be immediately forwarded to the VA office. Should a deceased patient leave no will, heirs or next of kin, his personal property and funds - wherever located - vests in and becomes the property of the United States in Trust. In these cases, the residential treatment center will forward an inventory of any such property and funds in its possession to the appropriate VA office and will hold them (except articles of clothing necessary for proper burial) under safeguard until instructions are received from the VA concerning disposition.

6.4 Subsequent inspections of the residential treatment center must be made annually by a multidisciplinary team including such hospital personnel as deemed necessary to assure that the facility provides quality care in a safe environment. As site visits are accomplished by VA program personnel, attention will be directed to the adequacy of the Veteran's records. Site visits will also include a spot check of records to ensure Contractor invoices accurately reflect the Veteran’s length of stay.

6.5. The Contractor shall maintain an individual clinical record on each Veteran out-placed under this contract. The Contractor must comply with the requirements of the "Confidentiality of Certain Medical Records" (38 USC 4132), and the "Confidentiality of Alcohol and Drug Abuse Patients Records" (42 CFR, Part II) when appropriate, and shall be part of the contract. All case records will be maintained with such security and confidentiality as required and will be made available on a need-to-know basis to appropriate VA staff members involved with the treatment program of the Veterans concerned. In addition to reasons for referral, the clinical record maintained by the contract facility will include:

· All essential identifying data relevant to the resident and his/her family, including a socio-cultural vocational assessment.

· Data relating to the resident’s admission, to include the targeted goals for constructive changes which are to be attained during the residential rehabilitation episode, and the anticipated length of stay, if known.

· Copies of any medical prescriptions issued by physicians, including orders, if any, for medications to be taken;

· Reports of periodic reevaluation by program staff, to include any measures of movement toward rehabilitation goals, with focus on the attainment of self-help skills.

· Final summaries on each resident who leaves the program, to include a description of beneficial changes realized during the residential period, reasons for leaving, the resident's future plans, and, if possible, follow-up locator information.

· Upon discharge or death of the patient, medical records on all VA beneficiaries will be retained by the Residential Treatment Center (RTC) in accordance with state and federal law for a period of at least three years following termination of care.

6.6. The Contractor shall visit and comply with the website http://www.fas.org/sgp/crs/misc/RL34024.pdf; to verify quality of patient care for Veterans, to assure confidentiality of patient record information and to determine the completeness and accuracy of financial records.

6.7. The Contractor shall visit and comply with the principles listed in 38 CFR 17.707(b) (http:/edocket.access.gpo.gov/cfr_2002/julqtr/pdf/38cfr17.710.pdf ) to provide housing and supportive services in a manner that is free from religious discrimination or discrimination based on medial or mental health diagnosis.

7. REFERRAL AND OUTREACH

7.1. The VA case manager/treatment team shall identify and refer all patients to the Contractor. All patients will be homeless including severely mentally disabled Veterans to include those with alcohol and/or substance abuse disorders.

7.2. Before referring any patient, the VA shall have provided the patient with a clinical assessment, a physical exam, laboratory studies if indicated, and confirmation of chronic mental illness by a VA mental health professional.

7.3. The Contractor shall conduct community outreach to identify Veterans eligible for transitional housing. The VA mental health professional will provide a clinical assessment and a physical exam as previously stated.

7.4. VA will authorize up to six (6) months of care depending upon the needs of the patient as determined by the patient, the VA outreach worker, and the residential treatment staff. Authorizations beyond the current fiscal year are contingent upon funds being available for the next fiscal year.

8. STANDARDS/LICENSES

8.1. Both residential and ambulatory care facilities must conform to the standards of the Life Safety Code (National Fire Protection Association #101) and the fire and safety code imposed by the state law. The Contractor shall meet all city, state, and federal requirements concerning licensing and health codes. In all cases, the VA requires a level of safety which conforms to NFPA #101. All contract facilities must be licensed under state or federal authority.

8.2. In the performance of this contract, the Contractor shall take such safety precautions as the Contracting Officer, COR and or/her designee may determine to be reasonably necessary to protect the lives and health of the occupants of the buildings. The Contracting Officer, COR and/or his/her designee will notify the Contractor of any noncompliance with the foregoing provisions and the action to be taken. The Contractor shall after receipt of such notice immediately correct the conditions to which attention has been directed. Such notice, when served on the Contractor or his/her representative at the site of the work, shall be deemed sufficient for the purposes aforesaid. If the Contractor fails or refuses to comply promptly, the Contracting Officer may issue an order stopping all or any part of the work and hold the Contractor in default.

9. DIETETIC SERVICES

9.1. Patient dietary needs shall be met in accordance with sound medical practice. At least three nutritious meals or their equivalent shall be served daily at regular times with not more than a 14- hour span between evening meal and breakfast of the following day. Between meals and/or bedtime snacks of nourishing quality shall be offered. The food shall be prepared, served and stored under sanitary conditions. Sanitary procedures shall be established and maintained for washing dishes, cleaning equipment and work areas, and for proper waste disposal.

10. HOMELESS PROGRAM REPORTING REQUIREMENT

10.1. The Contractor shall enter client level data on all Veterans served through VA’s HCHV residential contract/emergency housing program. The Contractor shall enter the client level data into the local community Continuum of Care’s (CoC) Homeless Information System (HIS). Data entered must include, at a minimum, the Universal Data Elements from the 2010 Homeless Management Information System (HMIS) Data Standards.

11. ABSENCES

11.1. The Contractor shall notify the authorizing COR of absences from the facility. Unexcused/unauthorized absences of the patient from the facility in excess of 48 hours shall not be reimbursable. Should a patient referred to a residential treatment facility, absent himself/ herself in an unauthorized manner, payment for services for that Veteran to the contract facility would be continued for a maximum period of three days provided there is an active outreach attempt on the part of the contract facility staff to return the Veteran to the residential treatment program and a strong likelihood that the patient will return. Management of program dropout shall be an element of quality assurance review of this program; failure to comply with above shall result in negative contract performance review or contract termination.

It is understood that the beneficiary may be provided facility care at the expense of the VAMC for a period not to exceed the stated length of time stated in the treatment plan contract, unless an extension of the authorization is provided in writing by the VAMC. Length of stay at the Contractors’ facility shall be initially authorized for up to 60 days depending upon the needs of the patient as mutually determined by the patient, the residential treatment staff, and VAMC HCHV Treatment Staff. An additional 60 days of contract supported residential treatment may be authorized with the Chief, Mental Health, Social Work Executive or Designee's approval with such funding as is authorized.

The VAMC reserves the right to remove any/all patients from the facility at any time without additional cost, when it is determined to be in the best interest of the VAMC or the patient.

Requests for readmissions shall be accessed and screened on an individual basis depending upon the needs of the patient as determined by the patient, the Contractors’ treatment staff, and VAMC HCHV Treatment Staff.

The Contractor shall not charge Veterans any fee for care to include cash, food stamps or other public assistance.

12. INCIDENTS

12.1. The Contractor shall notify the COR or designee when a medical or psychiatric emergency occurs, requiring re-hospitalization of a patient receiving care at VAMC expense. If after hours, a message shall be left for the next business day. It is agreed that the Veteran shall be readmitted to the appropriate VAMC facility. When such readmission is not feasible because of the nature of the emergency, it is agreed that hospitalization in a non-federal hospital may be accomplished provided the VAMC authorization is obtained. If hospitalization of a non-emergency nature is required it is agreed that readmission to the VAMC will be accomplished promptly.

12.2. The Contractor shall notify the authorizing VAMC facility immediately of any incidents involving Veterans residing in the residential program. The Contractor shall notify the VAMC Case Manager by telephone during the hours of 8:00am and 4:30pm. All incidents that occur after normal business hours, the Contractor shall leave a message. The Contractor shall provide the HCHV Case Manager and the COR with a copy of the incident report within the next business day. The Contractor shall maintain a copy of the incident report in the Veteran's chart.

12.3. All patient safety incidents shall be investigated, confirmed and resolved by the Contractor. Conclusions and findings of those incidents shall be reported to the COR within 3 business days after incident.

13. CONTRACTOR FACILITY

13.1. The Contractor facility must have a current occupancy permit or license required by all applicable jurisdictions.

13.2. The Contractor facility shall be equipped with operational air conditioning/heating systems. Air conditioning and heating systems that malfunction shall be repaired within three business days; repeated failure to repair inoperable equipment within the timeframe may result in an unfavorable contract performance evaluation or contract termination.

13.3. The Contractor facility shall be kept clean free of dirt, grime, mold, infestations or other hazardous substances and damages which noticeably detract from the overall appearance and safety of the facility. Failure to provide a clean, safe environment may result in contract termination.

13.4. The Contractor facility shall be equipped with first aid kit, fire extinguisher fully charged and non-expired, fire/carbon alarms, evacuation plan in case of emergency.

13.5. The Contractor facility shall have access to oxygen for emergencies and for physician-ordered care.

13.6. The Contractor facility shall have windows and doors that can be opened and closed in accordance with manufacturer standards.

13.7. The Pittsburgh VAPHS will not incur any costs associated with the Contractor providing inadequate facilities or faulty equipment.

13.8. The contract facility shall not maintain nor provide dual or segregated patient facilities, which are segregated on the basis of race, creed, color or national origin. The facility may neither require such segregated use by written or oral policies nor tolerate such use by local custom. The term "facilities" shall include but not be limited to rooms, wards, sections, eating areas, drinking fountains, entrances, etc.

13.9. The VAPHS will readily have access to all records concerning the Veteran's care in the Contractor facility. It is understood that duly authorized representatives of the VAMC will provide follow-up supervision visits to Veterans placed to assure the continuity of care and to assist in the Veteran's transition back into the community. It is understood that these visits do not substitute nor relieve the facility in any way of the responsibility for the daily care and treatment of the Veteran. Upon discharge or death of the patient, refer to Section 6.5 on handling of patient records.

13.10. The facility warrants that all applicable fire laws are being complied with and there are no recommendations from fire officials which have not been resolved.

13.11. The Contractor shall comply with the VA Patient's Bill of Rights as set forth in the Code of Federal regulations, Section 17.34a, Title 38 (copy is available upon request).

14. COMPLAINTS HANDLING

14.1. The COR shall monitor the services provided. The Contractor shall cooperate with the COR in providing information and answering questions in a timely manner when requested. The Contractor shall refer complaints received directly from the customer(s) to the COR. All complaints received by the COR and forwarded to the Contractor shall be investigated within 72 hours. After investigation and disposition, the Contractor shall respond to the COR within five (5) working days after receipt by the Contractor.

14.2. The Contractor’s facility shall maintain copies of the Healthcare for Homeless Veterans (HCHV) Veteran Handbook and all Contractor staff shall be familiar with the Veteran Rights and Responsibilities and Grievance Procedures as stated within this handbook.

15. TRANSPORTATION

15.1. The Contractor shall provide the patients with transportation to and from care at the VAMC and other social services appointments (such as, Department of Social Services, Employment Security Commission, Social Security, and Veterans Service Office), and treatment appointments.

The Contractor shall provide patient's with bus tickets to access transportation. If the Veteran is not medically cleared to use public transportation, the facility shall provide private transportation. The facilities geographical location shall have ease of access to the local bus route, for patients to access. Provision of transportation to and from medical center and other appointments is required. Failure to provide essential transportation services on a repeated basis may result in unfavorable contract performance evaluation or may result in contract termination. Private transportation must comply with all federal, state, and local laws and regulations.

These costs will not be additional costs. They are to be included in the Vendor’s quoted daily rate.

17. INVOICING

17.1. Invoice requirements and supporting documentation: Supporting documentation and invoice must be submitted no later than the 15th workday of the month. In addition to information required for submission of a “proper” invoice in accordance with FAR 52.212-4 (g), all invoices must include:

Name and Address of Contractor Invoice Date and Invoice Number Purchase Order number CLIN which includes number of patient days and fixed daily rate Date of Service Total Amount of Invoice

17.2. Vendor Electronic Invoice Submission Methods:

Invoices will be electronically submitted to the Tungsten website at http://www.tungstennetwork.com/uk/en/ Tungsten direct vendor support number is 877-489-6135 for VA contracts. The VA-FSC pays all associated transaction fees for VA orders. During Implementation (technical set-up) Tungsten will confirm your Tax Payer ID Number with the VA-FSC. This process can take up to 5 business days to complete to ensure your invoice is automatically routed to your Certifying Official for approval and payment. In order to successfully submit an invoice to VA-FSC please review “How to Create an Invoice” within the how to guides. All invoices submitted through Tungsten to the VA-FSC should mirror your current submission of Invoice, with the following items required. Clarification of additional requirements should be confirmed with your Certifying Official (your CO or buyer). The VA-FSC requires specific information in compliance with the Prompt Pay Act and Business Requirements. For additional information, please contact:

Tungsten Support Phone: 1-877-489-6135 Website: http://www.tungsten-network.com/uk/en/ Department of Veterans Affairs Financial Service Center Phone: 1-877-353-9791 Email: vafscched@va.gov

18. VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY GENERAL

18.1. The Information Technology security requirements for Certification and Accreditation (authorization) requirements do not apply, and a Security Accreditation Package is not required. The Contractor, their personnel, and their subcontractors shall be subject to the Federal laws, regulations, standards, and VA Directives and Handbooks regarding information and information system security as delineated in this contract. A Contractor Security Control Assessment (CSCA) is also not required.

19. SPECIAL CONTRACT REQUIREMENTS

19.1. Reports/Deliverables: The Contractor shall be responsible for complying with all reporting requirements established by the Contract. Contractor shall be responsible for assuring the accuracy and completeness of all reports and other documents as well as the timely submission of each. Contractor shall comply with contract requirements regarding the appropriate reporting formats, instructions, submission timetables, and technical assistance as required.

19.2. The following are brief descriptions of required documents that must be submitted by Contractor: upon award; weekly; monthly; quarterly’; annually, etc. identified throughout the PWS and is provided here as a guide for Contractor convenience. If an item is within the PWS and not listed here, the Contractor remains responsible for the delivery of the item.

Task 4.1. Copies of any and all current occupancy permits or licenses.

Task 13.1

20. SERVICE DELIVERY SUMMARY

The Services Delivery Summary (SDS) represents the most important contract objective that, when met, will ensure contract performance is satisfactory. Although not all PWS requirements are listed in the SDS, the contractor is expected to fully comply with all requirements in the PWS.

Performance Objective

Standard Performance Threshold

Method of Surveillance

Task 4.1. Current occupancy permits and/or licenses

Task 5. Contractor shall conform to current Life Safety Codes and quality of life services

Task 8. Standards/Licenses