36C24420D0075-LES.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 28

36C24420D0075 36C24420Q0558

Bradley Fasnacht 717-228-5959

00244 Department of Veterans Affairs Network Contracting Office 4 Lebanon Veterans Affairs Medical Center 1700 South Lincoln Ave Lebanon, PA 17042-7529 Bradley Fasnacht | Contract Specialist Bradley.Fasnacht2@va.gov | 717-228-5959

X 100

X

561110

$8 Million

N/A

X

Corporal Michael J Crescenz Veterans Affairs Medical Center 3900 Woodland Ave Philadelphia, PA 19104-4551

PHILADELPHIA COUNTY

00244

Department of Veterans Affairs Network Contracting Office 4 Lebanon Veterans Affairs Medical Center 1700 South Lincoln Ave Lebanon, PA 17042-7529

388Y2

GLOCOMS, INC

40 E CHICAGO AVE UNIT 200

CHICAGO IL 60611

192867690

Ref to VAAR: 852.232-72 Electronic Submission of Payment Req http://www.fsc.va.gov/einvoice.asp

(877) 353-9791 (512) 460-5429

See CONTINUATION Page

This is a six (6) month Firm Fixed Priced ID:IQ Contract providing MSA Services to the Corporal Michael J Crescenz Veterans Affairs Medical Center.

All funds against this Contract will be obligated via Orders placed against this ID:IQ Contract.

Period of Performance: 06/30/2020 through 12/31/2020

POC: Sybil Giddiens Sybil.Giddiens@va.gov 215-823-5800 x4436

The Contractor shall be responsible for the correct title classification of workers and compliance with all applicable wage and hour laws per location of service.

Service Contract Act WD# 2015-4233 Revision# 15.

$0.00 See CONTINUATION Page

X X

Laura E. Scott Contracting Officer

6/12/2020 monjour@yahoo.com Typewritten text 6/11/2020 monjour@yahoo.com Typewritten text Dr. Maurence Anguh / CEO

36C24420D0075

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 STATEMENT OF WORK

B.3 PRICE SCHEDULE

ITEM INFORMATION

B.4 DELIVERY SCHEDULE

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT

2018)

C.2 52.216-18 ORDERING (OCT 1995)

C.3 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.4 52.216-22 INDEFINITE QUANTITY (OCT 1995)

C.5 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.6 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.7 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984) 19

C.8 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA

ACQUISITION OF COMMERCIAL ITEMS (APR 2020)

C.9 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND

COMPLIANCE (JUL 2018)

C.10 VAAR 852.219-75 SUBCONTRACTING COMMITMENTS MONITORING AND

COMPLIANCE (JUL 2018)

C.11 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.12 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (MAR 2020)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 COVID-19 AUTHORIZED CLAUSE CHANGES

D.2 DRESS CODE

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration:

All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

Maurence Anguh 312-456-0991 maurence@glocoms.com

b. GOVERNMENT:

Department of Veterans Affairs Network Contracting Office 4 Contracting Officer: Laura E. Scott Laura.Scott4@va.gov Contract Specialist: Bradley Fasnacht Bradley.Fasnacht2@va.gov

2. CONTRACTOR REMITTANCE ADDRESS:

All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or [] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly

4. GOVERNMENT INVOICE ADDRESS:

All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Ref to VAAR: 852.232-72 Electronic Submission of Payment Req mailto:maurence@glocoms.com mailto:Laura.Scott4@va.gov mailto:Bradley.Fasnacht2@va.gov

B.2 STATEMENT OF WORK

ADMINISTRATIVE SUPPORT SERVICES

DEPARTMENT OF VETERANS AFFAIRS

CORPORAL MICHAEL J CRESCENZ VA MEDICAL CENTER

DESCRIPTION:

The Corporal Michael J Crescenz VA Medical Center is contracting for a Firm Fixed Priced (FFP) six (6) Month indefinite delivery - indefinite quantity contract.

Contractor shall be responsible to provide Administrative Support Personnel in support of this Statement of Work. All contracted personnel shall complete all security documents which will be provided to the Contractor upon award of the contract. Failure to maintain favorable security status will be grounds for immediate removal, and further performance under this contract will not be permitted. Individuals for the positions described with this Statement of Work shall have a two-year degree, two-three years’ experience, or have received certification from an accredited institution related to the technical fields described

SERVICES:

The contractor shall accomplish all tasks to meet the requirements of this SOW.

PERIOD OF PERFORMANCE:

06/30/2020 through 12/31/2020

PERFORMANCE LOCATIONS:

Corporal Michael J. Crescenz VA Medical Center 3900 Woodland Avenue Philadelphia, PA 19104

Camden CBOC 300 South Broadway Suite 103 Camden, NJ 08103

Gloucester CBOC 211 County House Road Sewell NJ 08080

Horsham CBOC 433 Caredean Drive Horsham, PA 19044

Burlington CBOC 300 Lincoln Drive Suite E Marlton, NJ 08053

West Philadelphia CBOC 6232 Market Street Philadelphia, PA 19139

PERFORMANCE REQUIREMENTS:

The duties would include, but are not limited to: full range of receptionist duties, customer service, maintains appointment schedules for one or more clinics or unit, operating office machines; storing, distributing, accounting for stores of materials, delivering messages, being knowledgeable of business standards and/or operating procedures within each respective clinic or ward, assist with clinic access contingency plans by adjusting appointment times/locations/dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The Contractor shall be able to manage scope, schedule, and is expected to facilitate any action from inception to closure by tasking, tracking, supporting required functions/other personnel/activities, etc. The individuals for the positions are to provide comprehensive clerical medical support to the VAMC and all associated sites. The Medical Support Assistant position serves as a Clerk and is a foundational role within the patient care team. The team works collaboratively with other members of an expanded healthcare team to include all necessary services and employees in the facility to provide a robust interdisciplinary approach to care.

Important interfaces and collaborations also occur with larger healthcare system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs. The contractor of this position performs work in the VAMC/CBOCs clinical areas and inpatient wards, which encompasses a variety of different duties and responsibilities relating to provision of Medical Support.

DETAILED PERFORMANCE REQUIREMENTS:

Medical Support Assistant:

The Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model. The Contractor will perform the full range receptionist duties, including customer service and other duties assigned for the proper and timely treatment of patients, and maintains appointment schedules for one or more clinics or units.

Contractor must assist with clinic access contingency plans by adjusting appointment times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The Contractor will ensure patient safety standards are met by using the correct Veteran Affairs identification of all patients through the use of two forms of identification- name and full Social Security Number.

Contractor shall use each interaction with the patient to validate and update demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect numbers. The Contractor will explain the VA’s mandate to collect insurance information to veterans, their families and other eligible patients.

Medical Support Assistant Contracted employee collects, scans, and updates health insurance information serving a major role in the revenue process. The contractor contributes to the revenue collection process by identifying patients with third party insurance. As a front-line contact with patients and staff, the contractor sets the tone concerning quality of healthcare services at the VA

This position requires a high degree of tact and diplomacy when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members in person and on the telephone.

When records are received, the contractor will ensure that all necessary health/administrative information are integrated into computerized patient record system (CPRS) correctly. Contractor must screen/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy and established clinic processes.

Related additional duties or tasks may be assigned to ensure efficient daily operations. Contractor must be able to complete accurate scheduling responsibilities:

Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner. All appointments will be made with the patient’s input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or whenever possible.

Notifies VA Shift Supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.

Daily review of active/pending consults, Electronic Wait List, Recall list and Audio care communications for accuracy and disposition.

The Medical Support Assistant Contracted employee shall fully participate in the daily team huddles and weekly team meetings to discuss patients care panning management. The Medical Support Assistant Contracted employee shall be able to independently manage position responsibilities with little supervision from VA Shift Supervisor as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

Contractor shall provide 13 contracted employees for this service.

Coordination, Program Planning and Advisory Services:

Assists the Supervisory Transportation Coordinator in planning and directing programs that provide VTS support services functions. Review workload types in Veteran Transportation Service e.g. outpatient clinic visits, surgical admissions. On a daily basis validate program workload and ensure reporting is accurate.

Responds to "action required" notifications, ensuring the primary providers are correct.

Coordinates the day-to-day operation of VTS program flow, processes and functions. Provides technical and management guidance necessary to achieve the optimum use of service resources.

Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup & management of program; space utilization services.

Provides advisory services to the Supervisory Transportation Coordinator regarding the requirements and implications of the office services provided. Provides advice to operating managers and supervisors on how provided services can assist in accomplishing their missions and programs.

Advises veterans of eligibility for Beneficiary Travel reimbursement to include reimbursement rates, deductible waivers, financial eligibility, etc. Communicates with the veteran and stakeholders the conversion of special mode travel requests to patient travel reimbursement voucher claims, when appropriate. Processes patient travel voucher claims and ensures the appropriate travel benefits are applied.

Contractor shall provide 2 contracted employees for this service.

GENERAL INFORMATION:

Quality Control:

The Government shall be authorized to restrict the placement of any contract employee, or prospective employee, who is identified as a potential threat to the health, safety, security and general well-being of the mission, to include immediately remove a contractor from the premise if there is a security concern. If this occurs, the Contractor employee will not be permitted to continue work under this contract.

The Government will report all forms of unprofessionalism, including dress code violation and work performance, to the attention of the Contractor by the Government POC or the Contracting Officer. The Contractor will be required to replace the individual removed within 48 hours, or a timeframe deemed acceptable by the Government and Contractor at the time of removal. The Government shall be authorized to request the immediate removal of a Contractor employee from working under this Contract if the contracted employee continues to violate contract requirements, including but not limited to, quality of work, professionalism, and dress code requirements.

Hours of Operation:

The normal duty hours will be 8:00AM – 4:30PM, 4:00PM-12:00AM or 12:00AM-8:00AM, Sunday through Saturday including Federal Holidays, with 30 minutes for lunch.

Performance will be required on the following Federal holidays:

New Year’s Day, Martin Luther King Birthday, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day and Christmas Day.

The normal workweek will be no more than 40 hours per week.

Organizational Conflict of Interest (OCI):

Contractor and subcontractor personnel performing work under this contract may receive or have access to Protected Health Information (PHI). The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access of participation may result in any actual or potential PHI disclosure and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such PHI. The Contractor’s disclosure notification will be determined to be acceptable solely at the discretion of the Contracting Officer or POC and in the event the Contracting Officer or POC unilaterally determines that any such PHI cannot be satisfactorily avoided or mitigated, the Contracting Officer or POC may affect other remedies as he/she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the PHI.

Uniforms:

All employees shall follow the facility’s dress code policy. All personnel will always display their identification badges. The badge will be provided by the facility.

Personal Hygiene:

Contractor’s personnel shall be clean, bathe daily (including hair), and wear a clean uniform daily. Fingernails will be clean and free of dirt. Hair will be neatly trimmed and combed.

Inspection:

Monthly inspection will be conducted by the POC and the contractor. The inspection will be conducted no later than 20th calendar day of the month.

Security Requirements:

The Government shall be authorized to restrict the employment of any contract employee, or prospective employee, who is identified as a potential threat to the health, safety, security and general well-being of the mission.

Employees are required to have a Security Clearance, and this will be reflected on individual task orders. Failure to maintain favorable security status will be grounds for immediate removal, and further performance under this contract will not be permitted. Upon award of the contract, Contractor shall receive VA security documents for completion and submission Veteran Health Administration Security Clearance Office for clearance processing. Additionally, should an employee not already possess a security clearance, the Contractor shall request an interim clearance in order to permit the employee to perform as quickly as possible on the contract.

Contractor’s shall wear visible identification at all times while on the premises of VA property. It is the responsibility of the contractor to park in the appropriate designated parking areas.

Information on parking is available from the Corporal Michael J. Crescenz VA Medical Center POC. The CBOCs nor the Philadelphia VA Medical Center will not validate or make reimbursement for parking violations of the contractor under any conditions. Smoking is prohibited inside the clinic building and the surrounding parking lot. Possession of weapons is prohibited. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

Upon award of contract, Contractor will receive information on and will have candidates complete online trainings for HIPAA, Privacy, Confidentiality, and Information Security before the candidates come on board.

Damage:

Extreme caution shall be exercised to prevent damage to the building and its contents. Any damage must be reported to the POC immediately for appropriate action. Any damage caused by the contractor will be repaired and or replaced to the satisfaction of the VA at the contractor’s expense.

Damage to the building, its contents or loss of government property, in excess of $100,000 will require a Report of Survey or Investigation Report by the VA. Appropriate Government personnel will conduct the investigation. The responsible party will be required to replace and/or submit payment for damage or loss.

Access (Keys):

If the POC provides keys for access, it shall be the Contractors responsibility to safeguard and control keys provided.

Confidentiality:

Contractor, any and all personnel employed by Contractor, and any other individuals enlisted by Contractor (sub-contractors, etc.) to meet the requirements of this SOW, shall not disclose any information regarding the patients treated by the Department of Veterans Affairs. All clinical records, including names of patients, Social Security numbers, and any and all medical, administrative, or demographic information that pertains to the patients treated by the Department of Veterans Affairs is strictly confidential. This information is protected under federal regulations. All information and records that pertain to the employees of the Department of Veterans Affairs are also confidential and is protected under law. Contractor and any individuals employed or enlisted by Contractor, may be required to sign Confidentiality Statement as a condition of being allowed to work at the Department of Veterans Affairs.

The contractor will send all employees performing services under this contract to the CORPORAL MICHAEL J CRESCENZ VA MEDICAL CENTER for finger printing and to receive a contractor badge.

Reporting Requirements:

The Contractor shall submit an ongoing report of services rendered under the terms of the contract. The contractor shall submit to the POC a report which shall include but not be limited to:

Monthly PTO Activity Report, which describes a synopsis of requested leave request during the identified Period of Performance.

Completion of Information Security and Privacy and HIPAA training Processing preliminary security background clearance.

Completion of OSHA competencies Conformance Standards:

All work shall be performed, and equipment shall function in conformance with all VA safety standards, manufacturer’s/industry standards, the latest published edition of OSHA and other applicable national standards.

Standard:

The contractor shall perform all work required under the terms of the SOW in a satisfactory manner in accordance with the appropriate SOW paragraph. The POC shall not consider the services required by the terms of the SOW complete until all deficiencies have been corrected.

Procedures:

When a deficiency per the requirements of the SOW is noted by Department of Veterans Affairs clerical staff, it shall be brought to the attention of the Government POC. The government POC will confirm said deficiency by inspection and record results, noting the date and time of inspection. If inspection indicates unacceptable performance, the Government POC will notify the Contractor QCI of the deficiencies for correction. The Contractor shall correct the unacceptable performance.

Any Government employee or Government POC that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the Government POC and the Government POC will complete appropriate documentation to record the complaint. The Government POC will consider the customer complaint valid upon receipt from the customer. The CO should inform the customer of the approximate time allowance for the correction of the unacceptable performance and advise the customer to contact the Government POC if the deficiency is not corrected. The Government POC will consider customer complaints as resolved unless notified otherwise by the customer. The Government POC shall notify the Contractor’s Quality Control Inspector (QCI) to pick up the written customer complaint. The QCI will correct the unacceptable performance after receiving the verbal notification. If the QCI disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the QCI will notify the Government POC. The CO will conduct an investigation to determine the validity of the complaint. If the CO determines the complaint as invalid, he will document the written complaint of the findings and notify the customer. The CO will retain the annotated copy of the written complaint for his/her files. If after investigation the CO determines the complaint as valid the CO will inform the QCI, who will correct the defect. A defect will not be recorded if proper and timely correction of the unacceptable condition(s) is accomplished. The QCI shall return the written customer complaint document, properly completed with actions taken, to the CO, who will file the complaint for monitoring future recurring performance.

Recurring customer complaints are not permitted for any of the above service items. If a repeat customer complaint is received indicating the same deficiency during the service period (month, quarter, etc.), the Government POC should contact the Contracting Officer for appropriate action.

Provided by The Corporal Michael J Crescenz VA Medical Center:

All equipment and supplies needed to carry out the above duties to be provided by the Government. The Government will provide workspace, copier, and computer for use by the contractor.

SPECIAL CONTRACTOR PROVISIONS:

Security Requirements:

The Contractor shall be responsible for employees being able to pass all background checks and successfully being able to obtain a Personal Identification Verification badge issued by the Philadelphia VA Medical Center.

Provide for preliminary background clearance forms Ensure initial mandatory training requirements are meet prior to reporting Provided monthly contractor PTO balance Refrain from discussing issues such as skill levels and hours, salaries, cost and funding data, or administrative and personnel matters affecting contractor employees with the POC.

Ensure close communication/coordination with the POC, reporting problems to the POC as they occur (not waiting for a monthly meeting).

Ensure proper communications with the government (technical discussion and government surveillance is okay, but the government cannot interfere with the contractor’s legitimate exercise of discretion in meeting contractual requirements.

Personal Identification Verification (PIV) requirements:

Establish communication with POC within 3 days of award notification

POC will provide all documents required by VSC to contractor to be completed within 15 days (guess on days) and returned to COR.

POC will provider phone number for contractor to make an appointment for finger printing at the Philadelphia VA Medical Center and contractor will inform the POC of the date

The contracted staff will receive a message to complete and eQUIP within 7 days.

VSC or POC will notify contractor of accepted background checks and who is sponsored by VSC

Contractor will have VSC sponsored employees establish an appointment with the Philadelphia VA Medical Center PIV department to finalize PIV badges and shall bring two physical forms of ID to appointment. (won’t accept any scanned into their phone)

All contractor PIV badges shall be copied front and back and emailed to the POC to be on file with the VA Police Department and to gain access to PIV readers in the VA clinic.

While on VA property, all contractor personnel must comply with the rules, regulations, and procedures governing the conduct of personnel at a Government facility.

Prior to the commencement of any work under this contract, upon arrival to the VA Medical Center, contractor personnel must first check- in with POC.

Interference in performance requirements:

The following provisions must be adhered to by contractor personnel throughout the duration of this contract:

Contractor may be required to interrupt their work at any time so as not to interfere with the normal functioning of the facility; e.g. utility services, servicing of fire protection systems, and the passage of facility patients/personnel, etc.

In the event of an emergency, contractor services may be stopped and rescheduled at no additional cost to the government.

Contractor personnel must inform the POC of the need to gain access to secured areas. If access is required to secure areas, prearranged scheduling must be made by the POC.

Contractor Responsibilities:

The Contractor must be responsible for ensuring all provided personnel are properly licensed to operate a motor vehicle if operating a motor vehicle on VA property is required.

All contracting staff shall be required to wear company badges with company name and employee name.

If there is a need for work to be performed beyond the scope of this contract. The contractor is required to provide a written cost estimate for any work or materials beyond the scope of this contract. The contractor shall not perform any work or make any purchases beyond the scope without approval from this contracts VA Contracting Officer.

Contractors shall utilize appropriate Personal Protective Equipment. They will receive PPE and follow PPE guidance as established by the facility leadership. This information will be provided when contract employees come on board.

The contractor shall make no public announcement or disclosure relative to information contained or developed under this contract, except as authorized by the Contracting Officer or the Public Affairs Office (PAO) associated with the Government project specific agency or installation. All data generated under this contract shall become the property of the Government and distribution to any other source by the Contractor is prohibited unless authorized by the Contracting Officer.

If travel is required, actual travel costs will be not be reimbursed in accordance with the Federal Travel Regulations and the Government Joint Travel Regulations (JTR) in accordance with FAR 31.205-46.

Records Management Obligations:

Contractor shall comply with all applicable records management laws and regulations, as well as National Archives and Records Administration (NARA) records policies, including but not limited to the Federal Records Act (44 U.S.C. chs. 21, 29, 31, 33), NARA regulations at 36 CFR Chapter XII Subchapter B, and those policies associated with the safeguarding of records covered by the Privacy Act of 1974 (5 U.S.C. 552a). These policies include the preservation of all records, regardless of form or characteristics, mode of transmission, or state of completion.

In accordance with 36 CFR 1222.32, all data created for Government use and delivered to, or falling under the legal control of, the Government are Federal records subject to the provisions of 44 U.S.C. chapters 21, 29, 31, and 33, the Freedom of Information Act (FOIA) (5 U.S.C. 552), as amended, and the Privacy Act of 1974 (5 U.S.C. 552a), as amended and must be managed and scheduled for disposition only as permitted by statute or regulation.

In accordance with 36 CFR 1222.32, Contractor shall maintain all records created for Government use or created in the course of performing the contract and/or delivered to, or under the legal control of the Government and must be managed in accordance with Federal law.

Electronic records and associated metadata must be accompanied by sufficient technical documentation to permit understanding and use of the records and data.

All Department of Veterans Affairs and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Records may not be removed from the legal custody of the Department of Veterans Affairs or destroyed except for in accordance with the provisions of the agency records schedules and with the written concurrence of the Head of the Contracting Activity. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701.

In the event of any unlawful or accidental removal, defacing, alteration, or destruction of records, Contractor must report to the Department of Veterans Affairs. The agency must report promptly to NARA in accordance with 36 CFR 1230.

The Contractor shall immediately notify the appropriate Contracting Officer upon discovery of any inadvertent or unauthorized disclosures of information, data, documentary materials, records or equipment. Disclosure of non-public information is limited to authorized personnel with a need-to-know as described in the [contract vehicle]. The Contractor shall ensure that the appropriate personnel, administrative, technical, and physical safeguards are established to ensure the security and confidentiality of this information, data, documentary material, records and/or equipment is properly protected. The Contractor shall not remove material from Government facilities or systems, or facilities or systems operated or maintained on the Government’s behalf, without the express written permission of the Head of the Contracting Activity. When information, data, documentary material, records and/or equipment is no longer required, it shall be returned to the Department of Veterans Affairs control or the Contractor must hold it until otherwise directed. Items returned to the Government shall be hand carried, mailed, emailed, or securely electronically transmitted to the Contracting Officer or address prescribed in the [contract vehicle]. Destruction of records is EXPRESSLY PROHIBITED unless in accordance with Paragraph (4).

The Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, contracts. The Contractor (and any sub- contractor) is required to abide by Government and the Department of Veterans Affairs guidance for protecting sensitive, proprietary information, classified, and controlled unclassified information.

The Contractor shall only use Government IT equipment for purposes specifically tied to or authorized by the contract and in accordance with the Department of Veterans Affairs policy.

The Contractor shall not create or maintain any records containing any non-public Department of Veterans Affairs information that are not specifically tied to or authorized by the contract.

The Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected from public disclosure by an exemption to the Freedom of Information Act.

END OF STATEMENT OF WORK

B.3 PRICE SCHEDULE

ITEM INFORMATION

The Government shall order the below specified guaranteed minimum contract value of services and shall order up to and including the below specified maximum contract value of services through task orders under this basic IDIQ contract during the duration of the contract to include all periods. The maximum amount under this contract is not guaranteed.

IDIQ contract Minimum $250,000.00 IDIQ contract Maximum $2,000,000.00

ITEM

NUMBER

DESCRIPTION OF

SERVICES QUANTITY UNIT UNIT PRICE

1.00 HR $26.61

Medical Support Assistant - 8:00AM – 4:30PM

Medical Support Assistant - 4:00PM-12:00AM

Medical Support Assistant - 12:00AM-8:00AM

1.00 HR $30.58

Coordination, Program Planning And Advisory Services- 8:00AM – 4:30PM

Coordination, Program Planning And Advisory Services- 4:00PM-12:00AM

Coordination, Program Planning And Advisory Services- 12:00AM-8:00AM

B.4 DELIVERY SCHEDULE

Delivery of all services for this contract will be coordinated by the Government and contractor via Task Orders placed against the awarded ID:IQ Contract.

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds

Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by

EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in 32.608-2 of the Federal Acquisition Regulation in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts;

18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 41 U.S.C. 4712 and 10 U.S.C. 2409 relating to whistleblower protections; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form 1449.

(8) Other documents, exhibits, and attachments

(9) The specification.

(t) [Reserved]

(u) Unauthorized Obligations.

(1) Except as stated in paragraph (u)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service (TOS), or similar legal instrument or agreement, that includes any clause requiring the Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti- Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(i) Any such clause is unenforceable against the Government.

(ii) Neither the Government nor any Government authorized end user shall be deemed to have agreed to such clause by virtue of it appearing in the EULA, TOS, or similar legal instrument or agreement.