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Urology Physician Services Tiered Evaluations Federal contract opportunity
Solicitation number
36C24419R0033
Issued by
Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 4

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36C24419R0033

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

595-19-4-103-0016 36C24419R0033 04-01-2019 Mark Knorr, ACO

(570) 824-3521 x 7222 05-03-2019 00244 Department of Veterans Affairs Network Contracting Office 4 323 North Shore Drive Ste 400 Pittsburgh PA 15212 621111 $11 Million X N/A X 00595 Department of Veterans Affairs Lebanon, PA Medical Center 1700 South Lincoln Ave Lebanon PA 17042 00244 Department of Veterans Affairs Network Contracting Office 4 323 North Shore Drive Ste 400 Pittsburgh PA 15212

Austin Payment Center Department of Veterans Affairs PO Box 149971 Austin TX 78714-9971

(877) 353-9791

(512) 460-5429 See CONTINUATION Page Onsite Urology Physician Services in accordance with the Performance Work Statement.

See Schedule of Services starting on page 4.

See CONTINUATION Page X X X Shawn Smith Table of Contents

SECTION A1
A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS1
SECTION B - CONTINUATION OF SF 1449 BLOCKS3
B.1 CONTRACT ADMINISTRATION DATA3
B.2 SCHEDULE OF SERVICES4
B.3 PERFORMANCE WORK STATEMENT19
SECTION C - CONTRACT CLAUSES50
C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)50
C.2 52.216-18 ORDERING (OCT 1995)50
C.3 52.216-19 ORDER LIMITATIONS (OCT 1995)51
C.4 52.216-22 INDEFINITE QUANTITY (OCT 1995)51
C.5 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)52
C.6 SUPPLEMENTAL INSURANCE REQUIREMENTS52
C.7 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)52
C.8 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)53
C.9 VAAR 852.237-7 INDEMNIFICATION AND MEDICAL LIABILITY INSURANCE (JAN 2008)54
C.10 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)55
C.11 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (OCT 2018)55
SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS63
SECTION E - SOLICITATION PROVISIONS64
E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)66
E.2 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)67
E.3 52.216-1 TYPE OF CONTRACT (APR 1984)68
E.4 52.233-2 SERVICE OF PROTEST (SEP 2006)68
E.5 VAAR 852.209-70 ORGANIZATIONAL CONFLICTS OF INTEREST (JAN 2008)69
E.6 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION (SEP 2018)69
E.7 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (SEP 2018)70
E.8 VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008)70
E.9 VAAR 852.271-70 NONDISCRIMINATION IN SERVICES PROVIDED TO BENEFICIARIES (JAN 2008)71
E.10 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL ITEMS (OCT 2018)71
E.11 VAAR 852.273-73 EVALUATION - HEALTH-CARE RESOURCES (JAN 2003)87

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

(continuation from Standard Form 1449, block 18A.)

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Mark Knorr, Administering Contracting Officer, Mark.Knorr@va.gov

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X]
52.232-33, Payment by Electronic Funds Transfer—Other Than System For Award Management, or
[]
52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly[]
b. Semi-Annually[]
c. Other[X] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Invoicing shall be in accordance with the requirements of the Department of Veterans Affairs Financial Services Center (VAFSC). The latest information shall be used for invoicing and payments and may change during the period of performance of this acquisition. Current invoicing information is located at http://www.fsc.va.gov/einvoice.asp Secure Fax - please review VA Handbook 6500 that requires the following statement on all fax cover sheets be included: “This fax is intended only for the use of the person or office to which it is addressed and may contain information that is privileged, confidential, or protected by law. All others are hereby notified that the receipt of this fax does not waive any applicable privilege or exemption for disclosure and that any dissemination, distribution, or copying of this communication is prohibited. If you have received this fax in error, please notify this office immediately at the telephone number listed above.”

Post Award Orientation - The Contracting Officer will schedule a post award orientation for contract orientation purposes as required by Procurement Policy Memorandum (PPM) 2019-01 http://www.va.gov/oal/docs/business/pps/ppm201901.pdf

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO
DATE

B.2 SCHEDULE OF SERVICES

The Contractor shall furnish all personnel to provide services necessary to perform onsite Urology Physician Services to eligible beneficiaries of the Department of Veterans Affairs Medical Center, Lebanon, PA (hereinafter referred to as LVAMC). The contractor’s physician(s)’ care shall cover the range of Urology services as would be provided in a state-of-the-art civilian medical treatment facility and the standard of care shall be of a quality, meeting or exceeding currently recognized national standards as established by: American Urological Association Guidelines: https://www.auanet.org/education/aua-guidelines.cfm Place of Performance: Services shall be provided on site, Lebanon, PA VAMC 1700 S. Lincoln Ave, Lebanon, PA 17042.

The contractor shall furnish, approximately 260 days per year of weekday on-call coverage, approximately 128 days per year of weekend/Holiday on-call coverage, approximately 120 hours of call back hours if applicable, and 2,080 hours of clinic/surgical hours per year in order to maintain acceptable access and care for Veterans as outlined in the below schedule of services. The VA will provide adequate office space, and office systems/infrastructure.

Pricing Instructions:

The offeror is instructed to edit the number of sub-clins to correspond with the number of key personnel submitted for the contract line item number (CLIN). Offerors shall identify by title/position or level of experience the key personnel submitted. Also, renumber SUB-CLINs if adding or removing Key Personnel.

The Contractor shall propose the adequate number of key personnel to be credentialed and be available for scheduling to meet the requirements of the contract.

Annual task orders will be issued electronically for each period of performance for the estimated number of hours in accordance with the schedule of services and corresponding contract year.

Note: The Government shall order the below specified minimum contract value of services and may order up to and including the below specified maximum contract value of services through task orders under this basic Indefinite Delivery, Indefinite Quantity (IDIQ) contract throughout the duration of the contract to include all ordering periods (if applicable). The maximum amount under this contract is not guaranteed.

IDIQ contract Minimum $ 300,000.00 IDIQ contract Maximum $5,000,000.00

Contract Period: 8/18/19 to 8/17/24 (Estimated) Ordering Period 1: 8/18/19 - 8/17/20 (Estimated)

CLIN No.
SUB-CLIN
Description
Estimated Qty.
Unit
Unit Price
Total

Annual Price

0001
None
Board Certified (preferred) or Board Eligible Urology Physician Services to include: Outpatient Clinic Services for Medical Urology, Outpatient Clinic Services for Surgical Urology, Inpatient Urology Consultations for Medical Care and/or Surgical Procedures in accordance with PWS

2,080 hours/yearly

10,400
Hours
DO NOT PRICE
DO NOT PRICE
0002
None
Weekday Call – Monday through Friday 4:30pm to 8:00am

260 days/yearly

1,300
Days
DO NOT PRICE
DO NOT PRICE
0003
None
Weekend/Holiday Call – Saturday and Sunday 24/7

128 days/yearly

640
Days
DO NOT PRICE
DO NOT PRICE
0004
None
Call Back

120 hours/yearly

600
Hours
DO NOT PRICE
DO NOT PRICE

KEY PERSONNEL

None
0001AA
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:_____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0001AB
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0001AC
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002AA
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002AB
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.

None

0002AC

Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0003AA
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:____________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
None
0003AB
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:____________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
None
0003AC
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:____________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
0004AA
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0004AB
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0004AC
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.

Estimated Total for Ordering Period 1

Ordering Period 2: 8/18/20 to 8/17/21 (Estimated)

None
0001BA
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:_____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0001BB
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0001BC
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002BA
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:___________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002BB
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002BC
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0003BA
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:____________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
None
0003BB
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:____________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
None
0003BC
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:____________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
0004BA
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0004BB
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0004BC
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.

Estimated Total for Ordering Period 2

Ordering Period 3: 8/18/21 to 8/17/22 (Estimated)

None
0001CA
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:_____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0001CB
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0001CC
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002CA
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002CB
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002CC
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0003CA
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:___________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
None
0003CB
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:____________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
None
0003CC
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:____________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
0004CA
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0004CB
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0004CC
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.

Estimated Total for Ordering Period 3

Ordering Period 4: 8/18/22 to 8/17/23 (Estimated)

None
0001DA
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:_____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0001DB
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0001DC
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002DA
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002DB
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002DC
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0003DA
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:____________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
None
0003DB
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:___________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
None
0003DC
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:____________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
0004DA
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0004DB
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0004DC
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.

Estimated Total for Ordering Period 4

Ordering Period 5: 8/18/23 to 8/17/24 (Estimated)

None
0001EA
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:_____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0001EB
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0001EC
On Site Board Certified (preferred) or Board Eligible Urology Physician Services

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002EA
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002EB
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0002EC
Weekday Call – Monday through Friday 4:30pm to 8:00am

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0003EA
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:____________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
None
0003EB
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:____________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
None
0003EC
Weekend/Holiday Call – Saturday and Sunday 24/7

NAME:____________

TITLE/POSITION:

Days
$_______/dy
$_______/dy
0004EA
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0004EB
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.
None
0004EC
Call Back

NAME:____________

TITLE/POSITION:

Hours
$_______/hr.
$_______/hr.

Estimated Total for Ordering Period 5

Estimated Grand Total for Contract: $_________________________

B.3 PERFORMANCE WORK STATEMENT FOR ONSITE UROLOGY PHYSICIAN SERVICES

1. GENERAL:

1.1. Services Provided: The Contractor shall provide Board Certified (preferred) or Board Eligible Urology Physician Services on site in accordance with the specifications contained herein to beneficiaries of the Department of Veterans Affairs (VA) and the Lebanon, PA VA Medical Center

1.2. Place of Performance - Contractor shall furnish services at the Lebanon, PA VAMC, 1700 S. Lincoln Ave, Lebanon, PA 17042

1.3. Authority: Title 38 USC 8153, Health Care Resources (HCR) sharing Authority and Federal Acquisition Regulation Parts 12 and 15

1.4. Policy/Handbooks- the contractor shall be subject to the following policies, including any subsequent updates during the period of performance:

1.4.1. VA Directive 1663: Health Care Resources Contracting - Buying https://www1.va.gov/vapubs/viewPublication.asp?Pub_ID=969&FType=2

1.4.2. VHA Directive 2006-041 “Veterans’ Health Care Service Standards” (expired but still in effect pending revision) https://www1.va.gov/vhapublications/ViewPublication.asp?pub_ID=1443

1.4.3. VHA Directive 2010-018 “Facility Infrastructure”

https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=2227

1.4.4. VHA Directive 1192 “Seasonal Influenza Prevention Program” https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=5472

1.4.5. VHA Handbook 1100.17: National Practitioner Data Bank Reports - https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=2135

1.4.6. VHA Handbook 1100.18 Reporting And Responding To State Licensing Boards - https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=1364

1.4.7. VHA Handbook 1100.19 Credentialing and Privileging - https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=2910

1.4.8. VHA Handbook 1907.01 Health Information Management and Health Records: https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=3088

1.4.9. Privacy Act of 1974 (5 U.S.C. 552a) as amended http://www.justice.gov/oip/foia_updates/Vol_XVII_4/page2.htm

1.5. Definitions/Acronyms- Terms used in this contract shall be interpreted as follows unless the context expressly requires a different construction and/or interpretation. In case of a conflict in language between the Definitions and other sections of this contract, the language in this section shall govern.

1.5.1. ABU: American Board of Urology

1.5.2. ACGME: Accreditation Council for Graduate Medical Education

1.5.3. ACLS: Advanced Cardiac Life Support

1.5.4. AOD: Admitting Officer of the Day

1.5.5. BLS: Basic Life Support

1.5.6. CCNE:Commission on Collegiate Nursing Education: www.aacn.nche.edu/accreditation

1.5.7. CDC: Centers for Disease Control and Prevention

1.5.8. CDR: Contract Discrepancy Report

1.5.9. CEU: Certified Education Unit

1.5.10. CME: Continuing Medical Education

1.5.11. CMS: Centers for Medicare and Medicaid Services

1.5.12. Contracting Officer (CO) – The person executing this contract on behalf of the Government with the authority to enter into and administer contracts and make related determinations and findings.

1.5.13. Contracting Officer’s Representative (COR) – A person appointed by the CO to take necessary action to ensure the Contractor performs in accordance with and adheres to the specifications contained in the contract and to protect the interest of the Government. The COR shall report to the CO promptly any indication of non-compliance in order that appropriate action can be taken.

1.5.14. COS: Chief of Staff

1.5.15. CPARS: Contractor Performance Assessment Reporting System

1.5.16. CPRS: Computerized Patient Recordkeeping System- electronic health record system used by the VA.

1.5.17. Credentialing: Credentialing is the systematic process of screening and evaluating qualification and other credentials, including licensure, required education, relevant training and experience and current competence and health status.

1.5.18. DEA: Drug Enforcement Agency

1.5.19. ED: Emergency Department

1.5.20. FSMB: Federation of State Medical Boards

1.5.21. HHS: Department of Health and Human Services

1.5.22. HIPAA: Health Insurance Portability and Accountability Act

1.5.23. HR: Human Resources

1.5.24. ISO: Information Security Officer

1.5.25. Medical Emergency - a sudden onset of a medical condition manifesting itself by acute symptoms of sufficient severity that the absence of immediate medical attention could reasonably result in: Permanently placing a patient's health in jeopardy, causing other serious medical consequences, causing impairments to body functions, or causing serious or permanent dysfunction of any body-organ or part.

1.5.26. MOD: Medical Officer of the Day

1.5.27. National Provider Identifier (NPI): NPI is a standard, unique 10-digit numeric identifier required by HIPAA. The Veterans Health Administration must use NPIs in all HIPAA-standard electronic transactions for individual (health care practitioners) and organizational entities (medical centers).

1.5.28. NLNAC: National League for Nursing Accrediting Commission. www.nlnac.org

1.5.29. Non-Contract Provider - any person, organization, agency, or entity that is not directly or indirectly employed by the Contractor or any of its subcontractors

1.5.30. NP: Nurse Practitioner

1.5.31. NPPES: National Plan and Provider Enumeration System

1.5.32. PA: Physician Assistant

1.5.33. PALS: Pediatric Advanced Life Support

1.5.34. POP: Period of Performance

1.5.35. PPD: Purified Protein Derivative

1.5.36. PWS: Performance Work Statement

1.5.37. Privileging (Clinical Privileging): Privileging is the process by which a practitioner, licensed for 8independent practice; e.g., without supervision, direction, required sponsor, preceptor, mandatory collaboration, etc.; is permitted by law and the facility to practice independently, to provide specific medical or other patient care services within the scope of the individual’s license, based upon the individual’s clinical competence as determined by peer references, professional experience, health status, education, training and licensure. Clinical privileges must be facility-specific and provider-specific.

1.5.38. QA/QI: Quality Assurance/Quality Improvement

1.5.39. QM/PI: Quality Management/Performance Improvement

1.5.40. QASP: Quality Assurance Surveillance Plan

1.5.41. Veterans Health Administration (VHA): The central office for administration of the VA medical centers through throughout the United States. The VHA is located in Washington, D.C.

1.5.42. Veterans Integrated Services Network (VISN) : The regional oversight for the VA medical centers.

1.5.43. VISTA (Veterans Integrated Systems Technology Architecture): A PC based system that will capture and store clinical imagery, scanned documents and other non-textual data files and integrates them into patient’s medical record and with the hospital information system.

1.5.44. VetPro: a federal web-based credentialing program for healthcare providers.

1.5.45. Veterans Affairs Medical Center (VAMC): Unless identified with the name of a different VA medical Center, for purposes of this contract, this term shall mean the Lebanon, PA VA Medical Center.

2. QUALIFICATIONS:

2.1. Staff/Facility

2.1.1. License – The Contractor’s physician (s) assigned by the Contractor to perform the services covered by this contract shall have a current license to practice medicine in any State, Territory, or Commonwealth of the United States or the District of Columbia) when services are performed onsite on VA property.

All licenses held by the personnel working on this contract shall be full and unrestricted licenses. Contractor’s physician (s) who have current, full and unrestricted licenses in one or more states, but who have, or ever had, a license restricted, suspended, revoked, voluntarily revoked, voluntarily surrendered pending action or denied upon application will not be considered for the purposes of this contract.

2.1.2. Board Certification - All contractor’s physician(s) shall be Board Certified (preferred) or/Board Eligible by the American Board of Urology (ABU), and be currently certified in Basic Life Support (BLS) Advanced Cardiac Life Support (ACLS) or equivalency. All continuing education courses required for maintaining certification must be kept up to date at all times. Documentation verifying current certification shall be provided by the Contractor to the VA COR on an annual basis for each year of contract performance.

2.1.3. Credentialing and Privileging –Credentialing and privileging is to be done in accordance with the provisions of VHA Handbook 1100.19 referenced above. The Contractor is responsible to ensure that proposed physician(s) possesses the requisite credentials enabling the granting of privileges. No services shall be provided by any contractor’s physician(s) prior to obtaining approval by the Lebanon, PA VAMC Professional Standards Board, Medical Executive Board and Medical Center Director.

2.1.3.1. If a contractor’s physician(s) is not credentialed and privileged or has credentials/privileges suspended or revoked, the Contractor shall furnish an acceptable substitute without any additional cost to the government.

2.1.4. Technical Proficiency - Contractor’s physician(s) shall be technically proficient in the skills necessary to fulfill the government’s requirements, including the ability to speak, understand, read and write English fluently. Contractor shall provide documents upon request of the CO/COR to verify current and ongoing competency, skills, certification and/or licensure related to the provision of care, treatment and/or services performed. Contractor shall provide verifiable evidence of all educational and training experiences including any gaps in educational history for all contractor’s physician(s) and contractor’s physician(s) shall be responsible for abiding by the Facility's Medical Staff By-Laws, rules, and regulations (referenced herein) that govern medical staff behavior.

2.1.5. Continuing Medical Education (CME)/ Certified Education Unit (CEU) Requirements: Contractor shall provide the COR copies of current CMEs as required or requested by the VAMC. Contractor’s physician(s) registered or certified by national/medical associations shall continue to meet the minimum standards for CME to remain current. Contractor shall report CME hours to the credentials office for tracking. These documents are required for both privileging and re-privileging. Failure to provide shall result in loss of privileges for contractor’s physician(s).

2.1.6. Training (ACLS, BLS, CPRS and VA MANDATORY): Contractor shall meet all VA educational requirements and mandatory course requirements defined herein; all training must be completed by the contractor’s physician(s) as required by the VA. Other training may become required. VA will communicate any changes to the training requirement to the contractor.

Training (The following training is mandatory per VHACO for Contracted Physicians)
Frequency (once a year, etc.)
Annual Hours
Active Threat Training
Once per year
1
Blood Administration: Complications
Once per Year
1
Blood Administration: Administration (all contract employees who administer blood components)
Once per Year
1
Government Ethics
Once per Year
1
Hospice and Palliative Care for VA Clinicians
Once per year
1
Military Sexual Trauma (MST) for Medical Providers
Once per Year
1
Moderate Sedation In-Service Training
Once per Year
1
Prevention of Workplace Harassment/No Fear Act
Once per Year
1
VHA MRI Safety Training Level 1 Training (all who enter MRI suites)
Once per Year
1
VA Core Values Training (ICARE Recommitment)
Once per Year
1
VA Privacy and Information Security Awareness and Rules of Behavior
Once per Year
1
VHA Privacy and HIPAA Focused Training
Once per Year
1
ACLS/BLS
Once every 2 years
.5
Patient Safety
Once per Year
1
Patient Rights
Once per Year
1
Patient Abuse
Once per Year
1
Prevention/Management of Disruptive Behavior/Violence Prevention Level I
Once per Year
1
Suicide Prevention: Suicide Risk Management Training for Clinicians
Once per Year
1
SUX Infection Control and Blood Borne Pathogens
Once per Year
1
CPRS
Onboarding
N/A
VISTA Imaging
Onboarding
N/A

2.1.7. Standard Personnel Testing (PPD, etc.): Contractor shall provide proof of the following tests for physicians within five (5) calendar days after contract award and prior to the first duty shift to the COR and Contracting Officer. Tests shall be current within the past year.

2.1.7.1. TUBERCULOSIS TESTING: Contractor shall provide proof of a negative Tuberculosis Skin Test (TST) or interferon-gamma release assays (IGRA) for all Contractor’s physician (s) {This is applicable to all health care workers}. A negative chest radiographic report for active tuberculosis shall be provided in cases of positive TST or IGRA results. The TST or IGRA testing shall be repeated annually.

2.1.7.2. MEASLES, MUMPS, & RUBELLA TESTING: Contractors shall provide proof of immunity for all Contractor physicians {This is applicable to all health care workers}.

2.1.7.3. VARICELLA: Contractors shall provide proof of immunity for all Contractor physicians {This is applicable to all health care workers}.

2.1.7.4. ACELLULAR PERTUSSIS: Contractors shall provide proof of 1 dose of Tdap vaccination for all Contractor physicians {This is applicable to all health care workers}.

2.1.7.5. INFLUENZA: Contractors shall provide proof that all Contractor physicians have received the annual Influenza vaccine unless it is contraindicated. If the Contractor physician has a medical contraindication to the vaccine they shall be required to wear a mask during the Influenza season. {This is applicable to all health care workers}.

2.1.7.6. OSHA REGULATION CONCERNING OCCUPATIONAL EXPOSURE TO BLOODBORNE PATHOGENS: Contractor shall provide evidence of completing and passing generic self-study blood-borne pathogen training for all Contractor’s physician (s) {This is applicable to all health care workers}; provide their own Hepatitis B vaccination series and hepatitis B surface antigen test results following the hepatitis B vaccination series; maintain an exposure determination and control plan; maintain required records; and ensure that proper follow-up evaluation is provided following an exposure incident.

2.1.7.7. The VAMC shall notify the Contractor of any significant communicable disease exposures as appropriate. Contractor shall adhere to current CDC/HICPAC Guideline for Infection Control in health care personnel (as published in American Journal for Infection Control- AJIC 1998; 26:289-354 http://www.cdc.gov/hicpac/pdf/InfectControl98.pdf) for disease control. Contractor shall provide follow up documentation of clearance to return to the workplace prior to their return.

2.1.8. National Provider Identifier (NPI): NPI is a standard, unique 10-digit numeric identifier required by HIPAA. The Veterans Health Administration must use NPIs in all HIPAA-standard electronic transactions for individual (health care practitioners) and organizational entities (medical centers). The Contractor shall have or obtain appropriate NPI and if pertinent the Taxonomy Code confirmation notice issued by the Centers for Medicare and Medicaid Services (CMS) National Plan and Provider Enumeration System (NPPES) be provided to the Contracting Officer with the proposal.

2.1.9. DEA- Contractor shall provide copy of current DEA certificate.

2.1.10. Conflict of Interest: The Contractor and all contractor’s physician(s) are responsible for identifying and communicating to the CO and COR conflicts of interest at the time of proposal and during the entirety of contract performance. At the time of proposal, the Contractor shall provide a statement which describes, in a concise manner, all relevant facts concerning any past, present, or currently planned interest (financial, contractual, organizational, or otherwise) or actual or potential organizational conflicts of interest relating to the services to be provided. The Contractor shall also provide statements containing the same information for any identified consultants or subcontractors who shall provide services. The Contractor must also provide relevant facts that show how it’s organizational and/or management system or other actions would avoid or mitigate any actual or potential organizational conflicts of interest. These statements shall be in response to the VAAR provision 852.209-70 Organizational Conflicts of Interest (Jan 2008) and fully outlined in response to the subject attachment in Section D of the solicitation document.

2.1.11. Citizenship related Requirements:

2.1.11.1. The Contractor certifies that the Contractor shall comply with any and all legal provisions contained in the Immigration and Nationality Act of 1952, As Amended; its related laws and regulations that are enforced by Homeland Security, Immigration and Customs Enforcement and the U.S Department of Labor as these may relate to non-immigrant foreign nationals working under contract or subcontract for the Contractor while providing services to Department of Veterans Affairs patient referrals;

2.1.11.2. While performing services for the Department of Veterans Affairs, the Contractor shall not knowingly employ, contract or subcontract with an illegal alien; foreign national non-immigrant who is in violation their status, as a result of their failure to maintain or comply with the terms and conditions of their admission into the United States. Additionally, the Contractor is required to comply with all “E-Verify” requirements consistent with “Executive Order 12989” and any related pertinent Amendments, as well as applicable Federal Acquisition Regulations.

2.1.11.3. If the Contractor fails to comply with any requirements outlined in the preceding paragraphs or its Agency regulations, the Department of Veterans Affairs may, at its discretion, require that the foreign national who failed to maintain their legal status in the United States or otherwise failed to comply with the requirements of the laws administered by Homeland Security, Immigration and Customs Enforcement and the U.S Department of Labor, shall be prohibited from working at the Contractor’s place of business that services Department of Veterans Affairs patient referrals; or other place where the Contractor provides services to veterans who have been referred by the Department of Veterans Affairs; and shall form the basis for termination of this contract for breach.

2.1.11.4. This certification concerns a matter within the jurisdiction of an agency of the United States and the making of a false, fictitious, or fraudulent certification may render the maker subject to prosecution under 18 U.S.C. 1001.

2.1.11.5. The Contractor agrees to obtain a similar certification from its subcontractors. The certification shall be made as part of the offerors response to the RFP using the subject attachment in Section D of the solicitation document.

2.1.12. Annual Office of Inspector General (OIG) Statement: In accordance with HIPAA and the Balanced Budget Act (BBA) of 1977, the Department of Health and Human Services (HHS) Office of Inspector General (OIG) has established a list of parties and entities excluded from Federal health care programs. Specifically, the listed parties and entities may not receive Federal Health Care program payments due to fraud and/or abuse of the Medicare and Medicaid programs.

2.1.12.1. Therefore, Contractor shall review the HHS OIG List of Excluded Individuals/Entities on the HHS OIG web site at http://oig.hhs.gov/exclusions/index.asp to ensure that the proposed contractor’s physician(s) are not listed. Contractor should note that any excluded individual or entity that submits a claim for reimbursement to a Federal health care program, or causes such a claim to be submitted, may be subject to a Civil Monetary Penalty (CMP) for each item or service furnished during a period that the person was excluded and may also be subject to treble damages for the amount claimed for each item or service. CMP’s may also be imposed against the Contractor that employ or enter into contracts with excluded individuals to provide items or services to Federal program beneficiaries.

2.1.12.2. By submitting their proposal, the Contractor certifies that the HHS OIG List of Excluded Individuals/Entities has been reviewed and that the Contractors are and/or firm is not listed as of the date the offer/bid was signed.

2.2. Clinical/Professional Performance: The qualifications of Contractor personnel are subject to review by VA Medical Center COS or his/her clinical designee and approval by the Medical Center Director as provided in VHA Handbook 1100.19. Clinical/Professional performance monitoring and review of all clinical personnel covered by this contract for quality purposes will be provided by the VAMC COS and/or the Chief of the Service or his designee. A clinical COR may be appointed, however, only the CO is authorized to consider any contract modification request and/or make changes to the contract during the administration of the resultant contract.

2.3. Non Personal Healthcare Services: The parties agree that the Contractor and all contractor’s physician(s) shall not be considered VA employees for any purpose.

2.4. Indemnification: The Contractor shall be liable for, and shall indemnify and hold harmless the Government against, all actions or claims for loss of or damage to property or the injury or death of persons, arising out of or resulting from the fault, negligence, or act or omission of the Contractor, its agents, or employees.

2.5. Prohibition Against Self-Referral: Contractor’s physicians are prohibited from referring VA patients to contractor’s or their own practice(s).

2.6. Inherent Government Functions: Contractor and Contractor’s physician(s) shall not perform inherently governmental functions. This includes, but is not limited to, determination of agency policy, determination of Federal program priorities for budget requests, direction and control of government employees (outside a clinical context), selection or non-selection of individuals for Federal Government employment including the interviewing of individuals for employment, approval of position descriptions and performance standards for Federal employees, approving any contractual documents, approval of Federal licensing actions and inspections, and/or determination of budget policy, guidance, and strategy.

2.7. No Employee status: The Contractor shall be responsible for protecting Contractor’s physician(s) furnishing services. To carry out this responsibility, the Contractor shall provide or certify that the following is provided for all their staff providing services under the resultant contract:

2.7.1. Workers’ compensation

2.7.2. Professional liability insurance

2.7.3. Health examinations

2.7.4. Income tax withholding, and

2.7.5. Social security payments.

2.8. Tort Liability: The Federal Tort Claims Act does not cover Contractor or contractor’s physician(s). When a Contractor or contractor’s physician(s) has been identified as a provider in a tort claim, the Contractor shall be responsible for notifying their legal counsel and/or insurance carrier. Any settlement or judgment arising from a Contractor’s (or contractor’s physician(s)) action or non-action shall be the responsibility of the Contractor and/or insurance carrier.

2.9. Key Personnel:

2.9.1. The VA Full Time Equivalency (FTE): FTE is defined by VA as a minimum of 80 hours every two weeks and does not include holidays.

2.9.2. The minimum number of Board Certified (preferred) or Board Eligible physicians to staff Urology locations, located within the VA Medical Center, on a daily basis (be on site) is 1 as defined in paragraph Hours of Operation in this section.

2.9.3. Contractor shall furnish Urology Surgery services (utilizing at a minimum, 3-4 Urologists) to include:

On-call services for after hour coverage (4:30pm to 8:00am) weekdays and 24 hour coverage for all weekends, and Federal Holidays.

Provide work week and Saturday clinics (if available) and Surgical Procedures, up to 2,080 hours per year to maintain acceptable access to care for Veterans. Will also provide surgical care for the Veterans deemed needing surgical intervention during these clinic hours.

•Outpatient clinic services for medical Urology Services at LVAMC.
•Inpatient medical consultations and/or surgical procedures.

The contractor agrees to identify a lead physician who shall be the point of contact for any clinical issues arising from this contract. The provider named as the lead Urologist remains in that role for the term of the contract. In exceptional circumstances, the lead position may change once within the contract period. The contractor may request appointing a different lead physician with a 30 day notice. The lead Urologist, or designee, must be available for electronic contact for two (2) full workdays per week, except when on vacation in which case a substitute is named.

Reporting shall be to the Associate Chief of Staff (ACOS) of Surgery, Lebanon VAMC. The contractor agrees to identify a lead physician who shall be responsible for administration of all services. The lead Urologist is also responsible for the oversight and implementation of VHA policies relating to surgical services, including participation in, and implementation of, quality improvement initiatives, and/or issues. The lead Urologist may be required to attend meetings where Surgery issues are discussed, i.e. Surgical Case Committee, and Morbidity and Mortality Conference.

Administrative and Clinical Documentation: The Urologist shall perform the following:

i. Dictate or keyboard for entry into the electronic medical record a patient’s chief complaints, observations and findings, assessment and plan/recommendations in a clear and understandable manner at the end of each patient encounter.

ii. Electronically enter all doctor’s orders, consultation referrals, and requests for x-rays and lab work using CPRS.

iii. Telephone significant positive reports, at the time identified, to the referring provider.

iv. Informed Consent: Urologist shall explain procedure and risks/benefits to the patient/guardian and obtain informed consent from patient/guardian in accordance with VAMC polices. Complete IMED consent in CPRS for documentation of informed consent discussion and electronically sign.

v. Immediately before starting any procedure, the Urologist will accurately identify the patient and the procedure to be performed as per the relevant SOPs and MCMs and complete the “Day of Surgery” evaluation in CPRS.

vi. Encounter Forms: Properly complete the electronic VA encounter form on each patient seen; listing diagnosis for the visit and all procedures performed based on the current VA requirements along with identification of service-connection for treatment rendered.

Contingent upon clinical privileges granted by the VAMC, the contract Urologist shall perform surgical procedures and additional procedures as required.

Instrumentation and supplies; VA will supply appropriate instrumentation for all procedures and ancillary support staff commensurate with types of patients scheduled.

2.9.4. The Contractor shall be responsible for providing coverage to the VA during periods of vacancies of the Contractor’s personnel due to sick leave, personal leave, vacations and additional coverage as required. In the event a scheduled physician is unable to complete an assigned shift, the contractor shall provide replacement physician coverage within 2 hours and notify the Contracting Office Representative (COR) at the Lebanon, PA VAMC immediately of the schedule change.

2.9.5. Personnel Substitutions: During the first ninety (90) calendar days of performance, the Contractor shall make NO substitutions of key personnel unless the substitution is necessitated by illness, death or termination of employment. The Contractor shall notify the CO, in writing, within 2 calendar day (s) after the occurrence of any of these events and provide the information required below. After 90 days, the Contractor shall submit the information required below to the CO at least 30 calendar days prior to making any permanent substitutions.

2.9.5.1. The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the CO. Proposed substitutes shall have comparable qualifications to those of the persons being replaced. The CO will notify the Contractor within 7 calendar days after receipt of all required information of the decision on the proposed substitutes. The contract will be modified to reflect any approved changes of key personnel.

2.9.5.2. For temporary substitutions where the key person shall not be reporting to work for three consecutive work days or more, the Contractor shall provide a qualified replacement for the key person. The substitute shall have comparable qualifications to the key person. Any period exceeding two weeks will require the procedure as stated above.

2.9.5.3. The Government reserves the right to refuse acceptance of any Contractor personnel at any time after performance begins, if personal or professional conduct jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction or negligence in performing directed tasks, or other conduct resulting in formal complaints by patient or other staff members to designated Government representatives. Standards for conduct shall mirror those prescribed by current federal personnel regulations. Should the VA COS or designee show documented clinical problems or continual unprofessional behavior/actions with any Contractor’s physician (s), s/he may request, without cause, immediate replacement of said Contractor’s physician (s). The CO and COR shall deal with issues raised concerning Contractor’s physician (s) conduct. The final arbiter on questions of acceptability is the CO.

2.9.5.4. Contingency Plan: Because continuity of care is an essential part of VAMC’s medical services, The Contractor shall have a contingency plan in place to be utilized if the Contractor’s physician (s) leaves Contractor’s employment or is unable to continue performance in accordance with the terms and conditions of the resulting contract.

3. HOURS OF OPERATION

3.1. VA Business Hours: 8:00am – 4:30pm Monday through Friday, On call hours are 4:30pm to 8:00am Monday through Friday and 24 hour coverage on weekends and Federal Holidays.

3.1.1. Patients must be seen by a contractor’s physician(s) on-site at the Lebanon, PA VAMC in a timely manner in accordance with VA Rules and Regulations on clinic wait times and consult completion. Contractor shall notify the COR at least monthly about any obstacles to meeting this performance measure.

3.1.2. Contractor’s Physician(s) shall be available and present in clinic during normal Lebanon VAMC clinic hours, which will be established, and may be revised, as deemed appropriate for patient care by the Chief of Staff. Currently, normal clinic hours are 8:00am – 4:30pm Monday through Friday.

3.1.3. Off-hours Coverage: Contractor must make the contractor’s physician(s) available on-call during all hours when the Lebanon, PA Urology clinic is closed, including evenings, weekends and holidays. On-call services for after hour coverage will be (4:30pm to 8:00am) and 24 hour coverage for weekend and Federal Holidays.

3.1.4. On-call contractor’s physician(s) must be available at all times for phone consultations with VA residents and physicians. If an emergency urology event arises as identified by a staff physician; phone contact will be made within 15 minutes to the contract Urologist on-call. It is required that the contract provider be on site within 60 minutes of receipt of the phone call. Upon stabilization of the patient and assessment of further needed intervention, the contract provider may decide to transfer the patient to a Non-VA facility for provision of an advanced level of patient care

3.1.4.1. Patients must be seen within 60 minutes of the page when medically indicated.

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