36C24419Q1121-001.pdf

PDF 56 KB Posted Aug 23, 2019

Attached to: VA Pittsburgh Healthcare System Lab Courier Transportation Services TIERED EVALUATIONS
Solicitation number: 36C24419Q1121
Issued by: Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 4

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36C24419Q1121 ATTACHMENT A - QUALITY ASSURANCE SURVEILLANCE PLAN.pdf

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Attachment A: Quality Assurance Surveillance Plan (QASP)

Quality Assurance Surveillance Plan (QASP)

Service Requirement Performance Measure

Acceptable Quality Level

Method of Surveillance

Incentive Disincentive

Courier Service Trips Complete transport of samples within 45 minutes

98% during rating period

COR review Positive Contractor performance review

Unfavorable contractor performance evaluation

Wait time Drivers waits a minimum of 15 minutes after requested transport time

100% during rating period

COR review Positive Contractor performance review

Unfavorable contractor performance evaluation

Sample hand-off Drivers do not leave samples unattended

100% during rating period

COR review Positive Contractor performance review

Unfavorable contractor performance evaluation

Sample packaging Drivers do not take possession of samples not properly packaged/sealed

100% during rating period

COR review Positive Contractor performance review

Unfavorable contractor performance evaluation

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