36C24418R0352-003.docx
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- 36C24418R0352
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36C24418R0352 Attachment 2- Contract Performance Standards.docx
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ATTACHMENT (2)
CONTRACT PERFORMANCE STANDARDS
Performance Standards define desired services and Acceptable Quality Level for contractor performance. The Government will conduct surveillance to determine if the contractor exceeds, meets, or does not meet these standards. Each Performance Standard is presented with an Acceptable Quality Level for contract performance as a percentage. Contract Performance Standards are listed in the Table below.
Performance Standards for Nursing Home Care
| No. |
| Paragraph in PWS |
| Performance Standard |
| Acceptable Quality Level |
| 1 |
| (C)(15) |
| Notice of veteran being hospitalized within 72 hours and notice of any veteran death within 24 hours or immediately the first business day after a weekend or holiday. |
| 95% |
| 2 |
| (C)(19) |
| Notice of all reportable events on VA contract veterans and all facility sentinel events within 24 hours or immediately the first business day after a weekend or holiday. |
| 95% |
| 3 |
| (C)(22) |
| All medical records concerning the veteran's care in the nursing home a) will be readily accessible to VA, and b) within acceptable standards and practice. |
| 90% |
| 4 |
| (C)(24) |
| Invoices shall be timely and accurate for all items billed. |
| 90% |
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