36C24220Q0873_1.docx
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- Solicitation number
- 36C24220Q0873
About this file
This document provides details for a pre-solicitation notice for telephone switchboard operator services. The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 2 is seeking to contract for switchboard operator services at the VA Hudson Valley Healthcare System campuses in Castle Point and Montrose, New York. The contractor must provide coverage for switchboard services from 7:00am to 2:30pm, 8:00am to 4:30pm, and 10:00am to 6:30pm, five days a week including federal holidays, and must supply coverage for absences. The services include processing incoming and outgoing telephone calls, placing local and long-distance calls on commercial phone systems, and using the Federal Telephone Service network. Operators must also provide information services and make announcements using the facility's public address, radio paging, and two-way radio systems. The required services have a base year and four one-year option periods, with an estimated start date of October 1, 2020. The solicitation number is 36C24220Q0873 and responses are due by August 1, 2020.
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Text version
Contract Opportunity Presolicitation Notice
PRODUCT SERVICE CODE
SUBJECT
CONTRACTING OFFICE'S
ZIP-CODE
SOLICITATION NUMBER
RESPONSE DATE/TIME/ZONE
ARCHIVE
DAYS AFTER THE RESPONSE DATE
RECOVERY ACT FUNDS
SET-ASIDE
NAICS CODE
CONTRACTING OFFICE
ADDRESS
POINT OF CONTACT
(POC Information Automatically Filled from User Profile Unless Entered)
DESCRIPTION
See Attachment
AGENCY'S URL
URL DESCRIPTION
AGENCY CONTACT'S EMAIL
ADDRESS
EMAIL DESCRIPTION
ADDRESS
POSTAL CODE
COUNTRY
ADDITIONAL INFORMATION
GENERAL INFORMATION
PLACE OF PERFORMANCE
* = Required Field Contract Opportunity Presolicitation Notice R799 Title: Hudson Valley Switchboard Contract (Both Campuses) Last Updated: 05/11/2020 Actionable Package: 0/04/2020 Current Phase: Requirement phase 10468-3904 36C24220Q0873 08-01-2020 12:00
EASTERN TIME, NEW YORK, USA
N
SDVOSBS
561421 Department of Veterans Affairs Network Contracting Office 2 James J. Peters VA Medical Center 130 West Kingsbridge Road Bronx NY 10468-3904
MR.
CLIFFORD HARRISON
CLIFFORD.HARRISON@VA.GOV
718.584.9000 EXT.4680
VA HUDSON VALLEY HCS
MONTROSE CAMPUS & CASTLE POINT CAMPUS
ROUTE 9A PO BOX 100 MONTROSE NY 10548
41 CASTLE POINT RD WAPPINGER FALLS NY 12590
USA
https://va.gov
DEPT OF VETERAN AFFAIRS
CLIFFORD.HARRISON@VA.GOV
CONTRACTING OFFICER
a. The Contractor shall provide all personnel, supervision, and other services required to perform Switchboard Operators Service at the VA Hudson Valley Healthcare System (HVHCS) Castle Point and Montrose N.Y.
1. Telephone operators will use telephone attendant consoles to process incoming and outgoing telephone calls. All calls will be completed in a timely, courteous and efficient manner. Contractor employees are required to assist in placing outgoing local and long-distance calls, using the commercial system, to include, Verizon, Century Link, Sprint, AT&T, MCI and any other commercial phone service providers as necessary to conduct the daily activity at this Medical Center. Operators are also required to use the Federal Telephone Service (FTS) Network as per Department of Veterans Affairs guidelines to conduct Medical Center business.
1. The Contractor shall provide coverage for telephone switchboard services from 7:00am to 2:30pm, 8:00am – 4:30pm and 10:00am to 6:30pm, 5 days a week. including scheduled federal holidays. The vendor is to supply coverage due to vacation, sickness, illness and any other cause of absence.
1. Operators shall provide information services. Operators will use the Public Address, Radio Paging and two-way radio systems to relay messages, to make announcements, and implement various procedures as dictated by Telecommunications Directives in place at this hospital and other sources as well. The work required consists of providing coverage for telephone switchboard, 5 days a week.
b…Established services, functions, programs, staffing patterns, and hours and days of operation should not be altered without prior written approval of the CO.
The required Services are for a base year with four one-year option periods. The work is estimated to commence on October 1, 2020.
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