36C24218Q9877-000.docx

VA NEW YORK HARBOR HEALTHCARE SYSTEM

MEDICAL MEDIA PRODUCTION SERVICE

423 EAST 23RD ST

NEW YORK, NY 10010

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* = Required Field FedBizOpps Sources Sought Notice Rev. March 2010 PatientPoint for VA NY Harbor Healthcare System 10468-3904 36C24218Q9877 08-20-2018 N 541519 Department of Veterans Affairs Network Contracting Office 2 James J. Peters VA Medical Center 130 West Kingsbridge Road Bronx NY 10468-3904 Joan Hathaway VA NY Harbor Healthcare System 423 East 23rd Street New York, NY 010010

USA

Joan.Hathaway@va.gov Work email PatientPoint digital patient health education

STATEMENT OF WORK FOR

VA MANHATTAN CAMPUS PATIENTPOINT PATIENT HEALTH EDUCATION CONTENT AND TECHNOLOGY DELIVERY SYSTEM

Introduction/Background

The VA New York Harbor Healthcare System is dedicated to providing quality health care to Veterans using the abilities of all employees supported by our commitment to education and research.

We are recognized locally, regionally, and nationally as a leader in quality patient care, positive customer service, medical/allied health education, health-related research and employment opportunities. We seek to be the provider of choice of Veterans and the community by offering an efficient, integrated quality health care system capable of providing a full range of primary, specialty and chronic health care services in a system that is readily accessible and responsive to change.

Our key business drivers are quality, financial integrity, patient satisfaction and employee satisfaction.

VA Manhattan Library Service

The Learning Resources Center (“library service”) at the NY Harbor Healthcare System’s Manhattan campus is committed to advancing Veterans’ health education. The library service would like to procure PatientPoint digital patient health education which would improve compliance and success with national initiatives, such as Whole Health and Patient Centered Care. The utmost important benefit is improved health literacy and overcoming barriers to successful patient engagement. Digital patient health education resources that describe and illustrate the management of diseases and disorders have the ability to change communications into actions and promote the practices of preventive medicine and patient centered care. Patients educated about their conditions, treatment plans, and progresses are more likely to become actively involved in their care. As patients assume responsibility for their own care, and change and improve health behaviors, they become partners in care with their PACT Teams. This relationship empowers patients, ensures same day access/continuity of care, increasing patient satisfaction. Further, adherence to medication and treatment improves patient safety, which, in turn, reduces the clinicians’ risk of liability and leads to more efficient and cost-effective health care delivery. PatientPoint’s digital patient health education materials also ensure standardization of processes so that all staff approaches patient education the same way, and all patients receive quality education resources based on best practices. PatientPoint advertises that each piece of the content is reviewed by a practicing physician in the appropriate specialty to ensure information is accurate and up-to-date.

Objective

VA New York Harbor Healthcare System (VHANYH) requires digital patient health education that can be delivered at the point of care within outpatient settings. PatientPoint can provide Waiting Room and Exam Room Digital Screens that are separate from the VA network and can educate patients on the conditions most often treated by VA PACT and MH Teams. Also available from PatientPoint are Interactive Exam Room Tablets for the physicians to enrich the exam room experience with multimedia education (articles, videos, 3D anatomical visuals) to aid patient comprehension and reinforce key steps for treatment compliance. VHANYH staff may also utilize PatientPoint’s free mobile engagement platform with secure, personalized communication, education and care coordination. All content is kept up to date with regular refreshes. Content is reviewed by subject matter experts in each specialty to ensure information is accurate and up to date. Unlike other vendors that require a connection to the hospital network, PatientPoint prefers to operate on its own WiFi network to reduce opportunities for information security breaches. The quote includes:

· Interact Exam Room, Primary Care Content Program (Touch Screen)- 10 devices

· Hospital, Clinic Digital Waiting Room Program- 10 devices

· PatientPoint 360 Mobile Engagement Platform (iOS/Android/iPad compatible)- included at no cost

· PatientPoint WIFI Device Connectivity - included at no cost

· Ongoing, dedicated remote and on-site customer service representative/relationship manager to:

· answer questions

· provide support

· handle logistics of measurement planning and analytics

· handle logistics of restocking, adding and modifying patient education and VA Hospital digital materials, to the Hospital Clinic Digital Waiting Room Program, Interact Exam Room Primary Care Content Program and the 360 Mobile Engagement Platform.

· Coordinate and complete on-site installation and system maintenance.

· On- site training and remote webinar training of library, clinical and administrative staff included at no cost.

· On-site installation, maintenance, service and support included at no cost.

· All required hardware (including wall mount and floor stand) included at no cost.

The vendor will:

· Conduct a mandatory site walkthrough with VA staff to acquire requirements for installation/setup.

· Guarantee on-site technical support within a 24 hour timeframe in case of emergencies

· Coordinate the curation of materials included in PatientPoint with VHANYH, ensuring information complies with standards of VA care throughout all services and subspecialties; where specific VA patient health education material is needed, PatientPoint’s content will be replaced with VHA/VHANYH’s content

· Deliver, assemble, test and modify equipment per VA requirements

· Furnish and install all necessary conduit, cabling, WiFi, routing and switching equipment, and programming labor required for complete and fully operational system.

· Mark all cables, regardless of length, with permanent, non-handwritten number of letter cable markers within six inches of booth ends. There shall be no unmarked cables at any places in the system. Marking codes used on cables shall correspond to the codes shown on system drawings.

· Warranty the entire system installation for a minimum of one year from the date of system acceptance by the VA. Component warranties shall be honored for the term established by the manufacturer, if greater than one year.

· Provide a designated relationship manager present and in responsible charge on the project site during all phases of the installation and testing of the project.

· Test systems and demonstrate to the VA that they are functioning effectively.

· Provide a project maintenance binder with all manufacturer specific operating and maintenance instructions manuals for each piece of equipment installed.

· Provide all labor, materials, transportation and equipment to complete the furnishing, installation, assembly, set up and testing of the systems along with equipment provided by the VA.

· Provide training to staff on use of the equipment, as well as opportunities for remote learners to receive training on at least a quarterly basis. Provide manual with basic system overview and instructions for routine use.

· It is the sole responsibility of the Contractor to verify all dimensions and take field measurements to confirm that a particular installation effort can proceed.

· Provide peripheral equipment

· Perform all work pursuant to a plan approved by the VA

Performance Standards

In no case shall the Contractor exceed the amount of the Service Work Request unless agreed to in writing by both parties.

Product Installation

The vendor shall be responsible for determination of, and compliance with federal and state or local code requirements, design data, and other factors necessary to design and install the items at the desired location.

The vendor will coordinate with the facility’s local Engineering office for requirements regarding but not limited to new construction, space, special wirings etc.

Training Of Operating personnel

1. The price quoted shall include contractor responsibility for providing on-site orientation and training of using personnel in operation and care of the equipment furnished. This training shall include actual demonstration and operation of the equipment, preventative maintenance, and any adjustments or other actions which may be undertaken by operating personnel in the event of failure of equipment, provided that such adjustment or action shall in no way jeopardize the Government's rights under contract guarantee clause. Upon completion of installation, this training shall be given by qualified contractor representatives on a date to be determined by the using service POC. Operator and maintenance training shall not be conducted concurrently.

2. Vendor shall submit training materials and training videos (prepared in CD or DVD format) on each piece of equipment for operation and maintenance. Any available training videos shall be for operation and maintenance and shall not be combined. These training materials and videos shall demonstrate the operation and maintenance of the equipment and any adjustments or other actions that may be undertaken by VA operating personnel in the event of failure of equipment. These training materials and videos shall be submitted to the responsible operations official or his designee prior to beginning of training.

3. The Vendor shall consult with the Contracting Officer Representative or person acting in that capacity regarding the time this training will begin. These officials will be responsible for arranging for the presence of personnel to be trained.

Penalty for non-performance

If services and products do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements, at no additional cost to the Government, if appropriate. When the defects in services and products cannot be corrected by re-performance, the Government may:

· Reduce the contract price to reflect the reduced value of the service performed and product delivered.

Important Note

Information Security and Privacy Training

All contractor employees and subcontractors participating under this contract or order, to provide installation, training or service repairs are required to complete the VA's Privacy and Information security training requirement – “VA Privacy Training for Personnel without Access to VA Computer Systems or Direct Access or Use to VA Sensitive Information”

Contractors must provide signed certifications of completion to the COR during each year of the contract. This requirement is in addition to any other training that may be required of the contractor and subcontractor(s).”

Place Of Service and Delivery

The products and services are to be delivered and completed at

VA New York Harbor Healthcare System – Manhattan Campus Attn: Julia Segal Learning Resources Center 423 East 23rd St.

New York, NY 10010 and

VA New York Harbor Healthcare System – Brooklyn Campus 800 Poly Place Brooklyn, NY 11209

Time Of Delivery

The required delivery date shall be annotated on deliver order. Delivery dates specified on delivery orders may be adjusted by the contracting officer to coincide with the date the hospital will be ready to take the order.

Currently the VANYHHS medical facility is undergoing major reconstruction and the earliest we may be able to receive equipment and service will be specified by the VA. Services and equipment shall be coordinated with the VA. If it becomes necessary to delay these shipment and service dates, the contractor must have the capability to hold the equipment until it can be accepted by the VA.

Acceptance Procedures

Prior to acceptance of the goods or services provided under this contract, inspection and testing will be performed by the Government in accordance with this clause. (a) Upon completion, the equipment shall be turned over to the hospital for use. The contractor shall furnish, upon completion of installation, a written notice of readiness for inspection for the Contracting Officer, the Chaplain Service and the facility’s Engineering Service.