SOW - Biomeriuex Equipment Service Contract.docx

STATEMENT OF WORK FOR SERVICE AND SUPPORT OF

Biomeriuex Equipment Service Contract

A. BACKGROUND

Manchester VA Medical Center has one Biomerieux Immunoassay Analyzer Laboratory device consisting of one base and four modules that are used for PCR testing of lab specimens. The equipment will need to be maintained, by a qualified and reliable company, for ongoing quality assurance, software package modifications including upgrades & patches, telephone technical support, and future onsite repairs, calibrations, and preventive maintenance.

B. OBJECTIVES

The contract effort goals are to maintain, upgrade, service and support all components of the equipment listed in Section F throughout the total contract period at the Manchester VA Medical Center. Objectives to meet the service and support goal include, but are not limited to, replacement parts coverage, service support, telephone support, software and hardware support, continuing education for VA staff and support service, full maintenance coverage by providing all replacement parts, labor, travel expenses, tools, test equipment and other incidentals necessary to maintain or restore the listed equipment to operating specifications according to the manufacturer’s recommendations throughout the term of the contract.

C. PERIOD OF PERFORMANCE

After the contract has been awarded, the period of performance will be defined within the following time parameters.

· Base Year: November 22, 2025 - November 21, 2026

· OY1: November 22, 2026 - November 21, 2027

· OY2: November 22, 2027 - November 21, 2028

· OY3: November 22, 2028 - November 21, 2029

D. PLACE OF PERFORMANCE

Delivery of services in this case will be conducted virtual and/or at the following address:

· Manchester VA Medical Center, Laboratory Department

· 718 Smyth Road, Manchester, NH 03104

E. SCOPE OF WORK (TASKS FOR SERVICES)

The work requirements for this contract performance period are introduced as stated in the preceding sections. However, it is here within the scope of work they will be captured explicitly. The contractor will meet the following requirements as bulleted below, THE CONTRACTOR WILL:

· REPAIRS

· All Field Engineer on site visits shall be performed during the normal VA business hours

· 8:00am-5:00pm, Monday through Friday, excluding Federal holidays

· On-site response time shall be within 16 business hours of request

· All Field Engineers or company representative must check in with Healthcare Technology Management (aka: Biomedical Engineering or Clinical Engineering) prior to starting their work at the facility.

· All telephone technical support shall be provided at no additional cost

· Repair parts shall be provided and shipped, next day 10:30 am at no extra cost to the Government

· SCHEDULE MAINTENANCE (PREVENTIVE MAINTENANCE)

· Preventive maintenance shall be scheduled during normal VA business hours as identified above.

· Preventive maintenance shall be coordinated with the Laboratory Service Line so that there is minimal negative impact to patient care.

· All parts and equipment necessary to complete the preventive maintenance shall be provided and shipped, next day 10:30 am at no extra cost to the Government

· SOFTWARE

· All software updates, inclusive of installation of any minor patches or major revisions, shall be included at no extra cost to the Government

· The Contractor shall assist in any/all software and/or network vulnerabilities identified by the Government that need remediation as expressed by the Government.

· All software will be approved and/or scanned by Healthcare Technology Management (aka: Biomedical Engineering or Clinical Engineering) prior to installation.

· SERVICE DOCUMENTATION

· At the conclusion of each repair and scheduled maintenance call, the Contractor shall provide a written service report to Healthcare Technology Management (aka: Biomedical Engineering or Clinical Engineering) within 3 business days indicating:

· Date(s) of service

· Make, model, serial number, and barcode/ID number of the equipment serviced

· Name of FSE who performed the work

· Hours worked

· Description of the reported problem, the services performed, and parts replaced

· Make, model, serial number, barcode/ID number, and proof of up-to-date calibration of the test equipment used in the repair or preventive maintenance service.

· Quantifiable measurement results, inclusive of range and tolerance, for all tests conducted

F. EQUIPMENT LIST

Biomerieux Filmarray Torch Base

Biomerieux Filmarray Torch Module associated with the base

Biomerieux Filmarray Torch Module associated with the base

Biomerieux Filmarray Torch Module associated with the base

Biomerieux Filmarray Torch Module associated with the base