36C24124Q0578_1.docx

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1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE

DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a.

PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE

ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26.

TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212

-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNAT

URE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

689-24-4-4836-0049 36C24124Q0578 06-04-2024 David.Roy@va.gov Email Only Please 07-09-2024 14:00

EDT

Department of Veterans Affairs Network Contracting Office 1 Contracting Office (90C) 718 Smyth Road Manchester NH 03104 X X 812930 $47 Million N/A X Department of Veterans Affairs VAMC West Haven 950 Campbell Avenue West Haven CT 06516 Department of Veterans Affairs Network Contracting Office 1 Contracting Office (90C) 718 Smyth Road Manchester NH 03104

Department of Veterans Affairs Financial Services Center http://www.fsc.va.gov/einvoice.asp PO Box 149971 Austin TX 78714-9971 877-752-0900 See CONTINUATION Page

1. This solicitation is an SDVOSB set-aside for the non-personal services of on-site and off-site shuttle services for the West Haven, CT VA Medical Center and surrounding area stops for eligibile Veteran beneficiaries, government employees, and visitors of the VA Connecticut Health Care System.

2. The contractor shall provide all labor, materials, tools, supervision, training, and safety measures necessary to meet requirements of the Performance Work Statement herein.

The resultant contract will be firm fixed-price with a base year plus four option years.

3. All proposals must be submitted electronically to David.Roy@va.gov before the time and date in box #8 Questions must be submitted in writing by 06/17/24 10:00EST.

All questions will be answered via amendment to this solicitation.

See CONTINUATION Page 689-3640162-4836-852100-2543 0100C10X4 X X X X X Sterling Mathews

VA-VHA-RPOE-2022-333915

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C241 Department of Veterans Affairs Network Contracting Office 1 Contracting Office (90C) 718 Smyth Road Manchester NH 03104

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

36C24124Q0578

Page 1 of Page 1 of B.2 Performance Work Statement

1. SCOPE OF WORK

The VA Connecticut Healthcare System (VACHS) is seeking a five-year Firm Fixed Price contract for transportation services of Veterans as well as government employees to and from the various VA facilities and parking lots in proximity of the West Haven VA Medical Center. Contractor will provide ground transportation services, Monday through Friday between the hours of 6:00am and 6:00pm EST excluding Federal Holidays. There are two components to this contract. The first component is an on-campus shuttle service where the VACHS will provide government-owned shuttles and the contractor will provide shuttle qualified and insured drivers. The second component is an off-campus service where the contractor will be providing vehicles, drivers, fuel, equipment, insurance as necessary to shuttle eligible Veterans, their families, and Government employees to the various locations outlined in section 7 of this performance work statement. The contractor will also be responsible for providing a free smartphone application capable of providing live-time GPS tracking of off-site shuttles accessible by passengers to predict arrivals and track the location of shuttles.

2. BACKGROUND

The VA Connecticut Healthcare System (VACHS) has a need for safe and dependable transportation services, Monday through Friday between the hours of between the hours of 6:00am and 6:00pm EST excluding Federal Holidays for transportation of eligible Veterans, their families, and government employees.

3. PERIOD OF PERFORMANCE

September 1st, 2024 – August 31st, 2029

4. CONTRACT TYPE

Base plus 4-year option contract, Firm-fixed Price

5. CONTRACT DEFINITIONS

5.1 Employee - Authorized Government personnel (Federal employees and PIV badge-holding contractors) and their accompanied guests.

5.2 Business Hours/Days - Business hours/days are defined as the time of 6:00am and 6:00pm. Monday through Friday, except Federal holidays.

5.3 Contract – Contract awarded as a result of this solicitation.

5.4 Financial Services Center VA (FSC) – Payment is made through electronic funds transfer - Department of Veterans Affairs, Financial Services Center, PO Box #149971, Austin, TX 78714-9971; FAX: 512-460-5540 (services).

5.5 Program Point of Contact (POC) – VA Connecticut Healthcare System (VACHS) official responsible for providing Contract oversight and technical guidance to the CO. Responsibilities include certifying invoices, placing orders for service, providing technical guidance, and overseeing technical aspects of the Contract. Also acts as member of the vehicle inspection team. All contacting authority remains with the CO. Program POC information must be provided at time of award.

5.6 Quality Assurance – Those actions taken by the Government to assure services meet the requirements of this Contract.

5.7 Quality Assurance Surveillance Plan – An organized written document used for quality assurance surveillance. The document contains specific methods for performing surveillance of the Contractor’s continuous performance.

5.8 Quality Control – Those actions taken by the Contractor to control the production of goods or services, so they will meet the requirements of a contract.

6. PLACE OF PERFORMANCE AND HOURS

Transportation services must be provided Monday through Friday between the hours of 6:00am and 6:00pm EST, excluding Federal Holidays for transportation of eligible Veterans, their families, and government employees. Service must include transportation to, from, and between the West Haven VA Medical Center and the various VA facilities and parking lots in proximity of the West Haven VA Medical Center for eligible Veterans, their families, government employees, and visitors of the West Haven VAMC. If deemed necessary by the Government, the hours of operation may be periodically adjusted based upon volume, demand, and weather. Specific routes and times will be dependent on weather, and ADA patient ridership and onsite construction.

7. TRANSPORTATION AND SHUTTLE REQUIREMENTS

7.1 Onsite Shuttle Service – West Haven VA Medical Center requires the contractor to provide shuttle drivers to operate VA-owned vehicles on campus to provide transportation from various parking lots to the entrances of Medical Center buildings.

Hours of Operation: Monday through Friday, 6:00am EST to 6:00pm EST Government Furnished Property: Two VA-Owned, ADA approved shuttle buses in working order Ridership: Eligible Veterans, their families, government employees, and visitors of the West Haven VAMC.

Maximum time intervals between pickups at any stop intra-campus: 15 minutes Stops: (see map below) *Stops do not need to be performed in order listed below.

· West Haven VAMC Building 2 main entrance (Map Figure 1, location #1)

· West Haven VAMC Building 5 main entrance (Map Figure 1, location #2)

· West Haven VAMC Building 12A main entrance (Map Figure 1, location #3)

· West Haven VAMC Building 35 main entrance (Map Figure 1, location #4)

· Bus stop enclosure in parking lot 18 – North Side of lot (Map Figure 1, location #5)

· Bus stop enclosure in parking lot 18 – South side of lot (Map Figure 1, location #6)

· Campbell Avenue Main Entrance bus stop enclosure (Map Figure 1, location #7)

· Bus stop in parking lot 10 – East side of lot (Map Figure 1, location #8)

· Bus stop enclosure in parking lot 11 – West side of lot (Map Figure 1, location #9)

· Bus stop enclosure in parking lot 12 – West side of lot (Map Figure 1, location #10)

Map Figure 1

Map Figure 2

7.2 Offsite Shuttle Service- The Contractor must provide sufficient ADA-compliant, wheelchair-lift equipped vehicles to meet all the VA's requirements in accordance with the terms, conditions, and time frames outlined below.

Hours of Operation: Monday through Friday, 6:00am EST to 6:00pm EST Government Furnished Property: None Ridership: Eligible Veterans, their families, government employees and visitors of the West Haven VAMC.

Maximum Time Intervals Between Pickups: Varies by pickup location, see time frames below Stops: (see map below) *Stops do not need to be performed in order listed below.

· Orange VA Clinic - 200 Edison Road, Orange, CT 06477 (Map Figure 3, location #1) Maximum Time Interval Between Pickups at this location: 25 minutes

· Mantilia Parking Lot - 325 Campbell Ave, West Haven, CT 06516 (Map Figure 3, location #2) Maximum Time Intervals Between Pickups: 10 minutes

· Polish American Club Parking Lot - 194 W. Spring Street, West Haven, CT 06516 (Map Figure 3, location #3) Maximum Time Interval Between Pickups at this location: 10 minutes

· West Haven VA Medical Center - 950 Campbell Avenue, West Haven, CT 06516 (Map Figure 3, location #4) Maximum Time Interval Between Pickups at this location: 10 minutes

· West Haven Railroad Station - 20 Railroad Ave, West Haven, CT 06516 (Map Figure 3, location #5) Maximum Time Interval Between Pickups at this location: 10 minutes from train arrival

· The Errera VA Clinic - 114 Orange Avenue, West Haven (Map Figure 3, location #6) Maximum Time Interval Between Pickups at this location: 25 minutes

Map Figure 3

7.3 The contractor must maintain two-way communication between shuttle bus drivers during normal business hours. The contractor must have telephone coverage to accept call requests from customers requiring transport during the hours of 6:00am and 6:00pm.

7.4 The contractor will also be responsible for providing a free smartphone application capable of providing live-time GPS tracking of off-site shuttles accessible by all passengers to predict arrivals and track the location of shuttles.

7.5 All contractor furnished shuttles must be stored at the Mantilia Parking Lot located at 325 Campbell Ave, West Haven, CT 06516 when not in use.

7.6 Passengers must only be picked-up and discharged at the designated stops. There must be no stops between Campus and Parking. If deemed necessary by the Government, the hours of operation may be periodically adjusted based upon volume, demand, and weather.

The Contractor must not provide service on the following federal holidays: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, Christmas Day, and any other day specifically declared to be a national holiday by the President of the United States.

8. COMPLIANCE, PERMITS, CERTIFICATIONS, & INSURANCE

Throughout the duration of this service, the contractor must be in compliance with the Performance Work Statement and all applicable federal, state, and local laws. The contractor must be responsible for determining the latest applicable editions of all relevant federal, state, and local regulations. This is inclusive of registration with the Federal Department of Transportation.

The contractor must, without additional expense to the Government, be responsible for obtaining any necessary licenses, permits, and insurance to comply with any applicable federal and municipal laws, codes, and regulations in connection with the performance of this service.

The contractor must furnish the Contracting Officer (CO) with their Certificate of Insurance (see clause 52.228-10), containing an endorsement to the effect that cancellation or any material change in the policies which adversely affect the interest of the Government, must not be effective unless a thirty (30) day written notice of cancellation or change is furnished to the Point of Contac (POC). The term “will endeavor” is not acceptable as issued by an insurance carrier.

The contractor must also furnish the Contracting Officer (CO) with their current State of Connecticut Public Service Bus Permit which must be valid at time of offer and at all times throughout the duration of the contract.

9. DRIVER REQUIREMENTS

Drivers must perform the required service in such a manner as to cause the least possible interference with the Government’s activities. They are responsible for ensuring rider eligibility. If a passenger is not eligible, the driver is to deny them access to the shuttle.

Drivers operating shuttles for off site routes must posses a valid, current Commercial Driver’s License (CDL) issued by the State of Connecticut.

The driver must not leave, at any time, the shuttle with the key in the ignition.

The contractor must be responsible for the training of its personnel. Contractor personnel must be trained and qualified to handle emergencies that may arise during contract performance. The contractor must maintain and make available for VA inspection, certification of training for all personnel performing under this contract. The contractor's training program for drivers must include, at a minimum, the most current instruction in:

· The organization's emergency procedures

· The handling of accidents

· Cardiopulmonary Resuscitation (CPR)

· Basic first-aid

· Handling of road emergencies

· The use of road emergency warning equipment

West Haven VAMC will provide training to new contractor personnel on the safe operation of AED’s. Contractor must notify the VA POC of any new contractor personnel needing training within 10 days of their start date.

9.1. EMPLOYMENT

9.1.1. The contractor must not employ any person who is an employee of the U.S. Government if the employment of that person would create an appearance of a conflict of interest.

9.1.2. The contractor must ensure all drivers operating under this contract possess a valid operator’s license required to operate the type of vehicle necessary to perform the shuttle bus service, as required by the State of Connecticut. A copy of these licenses must be provided to the POC prior to the start of the contract.

9.1.3. By submitting a quote in response to this solicitation, the contractor is certifying their drivers do not have a serious health condition which could impair their driving skills and place passengers at risk.

9.1.4. All contractor drivers must understand and speak fluent English.

9.1.5. The Government reserves the right to order the removal from service under this contract any drivers who violate these requirements.

9.2. SCHEDULED BREAKS

All employee breaks must be covered. The contractor must provide sufficient staff to allow drivers designated breaks and lunch without affecting continuous shuttle operations.

9.3. APPEARANCE

9.3.1. Drivers must be clean, well-groomed, and professional appearance at all times.

9.3.2. The contractor must provide uniforms to all personnel working under this contract. Uniforms must facilitate easy identification of contractor staff by employee name and company name. Uniform type will be agreed upon with VA and contractor at the pre-work meeting. Uniforms must be worn at all times during performance of contract duties. The driver’s name must be displayed within the bus so that it is visible to all passengers. Additionally, drivers may be required to successfully complete any applicable government training.

9.4. SAFETY

Drivers must not knowingly operate an unsafe vehicle nor operate it in an unsafe manner.

While driving vehicles on the West Haven VAMC campus and off campus, contractor must follow all Federal, State, local, and VA laws/ regulations. Failure to do so will result in a traffic citation, issued by West Haven VAMC Police Service or local law enforcement. The Contractor is responsible for any citation(s) received by the contract drivers.

9.5. CONDUCT

Drivers must display professional manners at all times. The following acts are not permissible by drivers who provide services under this requirement:

· Use of intoxicating liquors, narcotics or controlled substances of any kind (excluding doctor’s prescriptions which do not impair driver’s driving ability) while on duty or reporting for duty while under the influence of these substances.

· Smoking and other uses of tobacco while on duty. All passengers and contractor staff are prohibited from smoking on shuttles.

· Carrying of pistols, firearms, or concealed weapons.

· Resorting to physical violence while on duty.

· Spitting in prohibited places or any other unsanitary, offensive, or insensitive practices or behavior.

· Use of loud, indecent, or profane language and/or making threatening or obscene gestures toward customers or other employees.

· Text messaging while driving.

· Taking personal phone calls while driving.

· Taking phone calls while driving without the use of a hands-free device.

· Stopping for personal business, including excessive use of restroom facilities, while shuttle is occupied by a passenger.

· Engaging customers in a verbal confrontation in an attempt to settle a disagreement. Should a disagreement arise, the driver is to contact his/her supervisor. The contractor must then contact the POC.

· Soliciting or accepting tips from customers, companions, or others at any time.

· Loitering in or around Government facilities during off duty hours.

10. CONTINGENCY SERVICE

The contractor must provide contingency shuttles and drivers to prevent a lapse in service due to shuttle and/or employee availability.

To keep employee wait time at an absolute minimum, the contractor must immediately notify the POC when a mode of transportation is not in service and would result in schedule delays.

Contingency shuttles must be in the same condition as those regularly offered, and drivers must possess the same qualifications and perform the schedule of those regularly scheduled.

10.1. Delays/disruptions in service: The contractor must immediately report to the POC all shuttle breakdowns or other problems which may affect service. When a breakdown occurs, it must be the responsibility of the contractor to provide contingency shuttles to minimize any delay or inconvenience to the customer(s).

10.1.2. Weather: The contractor must immediately notify the POC, if road conditions exists (i.e. inclement weather) that may render shuttle vehicles unsafe to operate. However, this act of notification does not, of itself, provide authorization to discontinue services. The contractor must receive a response from the POC within one (1) hour of notification as to whether to discontinue service.

10.1.3. Accidents: Service must not continue in a vehicle that has just experienced an accident, and the driver involved must remain at the scene until the investigation is completed.

The contractor must be responsible for providing a replacement shuttle and driver within one (1) hour to continue operations.

The driver must take all reasonable steps to assure the comfort and safety of all passengers.

10.1.4. Future Delays: If the contractor foresees they will not be able to provide service on a given day, they will provide advance (as soon as applicable) written explanation of why and provide it to the POC; this documentation must be signed by the contractor’s designated responsible POC. The POC, upon conference with the CO, will determine if service from another source is required. If this occurs, the POC will immediately notify the contractor once a decision is rendered.

The Government will issue a Bill of Collections for any costs obtained if service is required from another source. Failure to pay as charged, within the timeframe specified in the Bill of Collections, may result in deduction of costs from the next month’s invoice.

11. CONTRACTOR COMMUNICATION SYSTEM

The contractor must maintain two-way communication between shuttle bus drivers during normal business hours. The contractor must have telephone coverage to accept call requests from customers requiring transport during the hours of 6:00am and 6:00pm.

12. REPORTING

12.1. DRIVERS LIST: With the contractor’s quote submission, they must propose drivers for the duration of the service. A copy of each driver’s valid driver’s license must also be submitted. If a change to personnel is to be made affecting this order, the contractor must provide the POC with an updated list, with an explanation as to why the change occurred.

12.2. RIDERSHIP: The driver must keep a daily log of passengers utilizing the shuttle. At each stop, the driver will report the time of day and the number of passengers boarding and departing the shuttle.

13. VEHICLES

If any equipment fails to operate at the performance standards established in this PWS, the contractor must, within one (1) hour, provide a replacement vehicle that will enable services to continue with minimal disruption to service. Should it be necessary to remove a vehicle from service, the contractor must immediately inform the POC.

13.1. SHUTTLE VEHICLE STANDARDS

13.1.1. All vehicles must meet current applicable federal, state, city, and/or county specifications and regulations including, but not limited to: licensing, registration, insurance coverage, and safety standards.

13.1.2. The contractor must provide vehicles with a minimum capacity to accommodate 25 passengers. The shuttle vehicles must be equipped with heating, air conditioning, and all required safety features mandated for public transportation.

13.1.3. Entry steps to the shuttle vehicles must not require an entry step stool to enter or exit the vehicle. The interior height in the vehicles must be sufficient to allow passengers to walk to their seats without bending.

13.1.4. The interior and exterior of the shuttle vehicles must be kept clean and free of debris at all times (e.g., windows must be clean and free of broken/ cracked/ scratched/ distorted glass; seats must remain free of rips, tears, stains, and graffiti; floor must remain free of litter or any foreign matter, etc.). Any seats cushions and/or windows that are damaged beyond repair must be replaced immediately.

13.1.5. All components of the vehicle body and frames must be maintained in a safe, sound, and undamaged condition.

13.1.6. There must be no advertisements of any kind on, or in the shuttle.

13.1.7. The contractor must not utilize a school bus body style for this shuttle service.

13.1.8. Each vehicle used to provide shuttle service must be a conservative and uniform color that can be identified by authorized passengers as their shuttle. The contractor must not identify the shuttle as serving government employees (i.e. Identifying the shuttle as belonging to or serving the VA).

13.1.9. Contractor must ensure all buses on all off-site routes are American Disability Act (ADA) compliant and wheelchair handicap accessible with an operable wheelchair lift.

13.1.10 All contractor furnished shuttles must have an Automated External Defibrillator (AED) on board at all times during operation. The contractor is responsible for its inspections and maintenance. West Haven VAMC will provide training to new contractor personnel on the safe operation of AED’s. Contractor must notify the VA POC of any new contractor personnel needing training within 10 days of their start date.

13.1.11 All contractor furnished shuttles must be less than 7 years old from date of manufacture in order to minimize shuttle operation disruptions. Contractor is required to maintain a list of all current shuttles in use with the station POC.

13.2. MAINTENANCE

The contractor must provide in their Quality Assurance Surveillance Plan a plan for scheduled preventive maintenance and comply with this plan during the performance of this PWS. The plan must include preventive maintenance and brake inspection to be performed at regularly scheduled intervals, in accordance with the manufacturer’s scheduled recommendations and timetable.

The contractor must maintain the shuttle in a clean burning state so emissions are minimized, and pedestrians are not subject to exhaust fumes; therefore, the shuttle must meet current federal and local emission standards.

13.3. INSPECTION

The Government reserves the right to restrict the contractor’s use of equipment and vehicles which are in need of repair, unclean, unsafe, damaged on the interior or exterior body, and are not in compliance with PWS specifications. The restriction of such equipment and vehicles must not relieve the contractor from providing all required services as defined herein.

The Government reserves the right to inspect contractor equipment and vehicles or require documentation of compliance with the PWS’s specifications. If conducted, such inspections do not constitute a warranty by the Government that the contractor’s vehicles and equipment are properly maintained.

13.4. POSTED INFORMATION

The contractor must post in the front interior space of the shuttle a visible sign to passengers with the POC’s name and email address so customers may contact this individual with any questions or concerns.

A “NO TIPPING” sign will be furnished by the contractor, and this policy will be strictly enforced by the contractor. Hand-written signs are not permitted. These signs must be submitted for approval by the POC or CO.

The contractor must clearly identify on the exterior of each vehicle the loop number in which it is servicing. Signage must be easy to read and look professional.

14. INVOICING

Payment to the Contractor must be made monthly, in arrears, upon receipt of a properly prepared invoice. Payment for services will be at the rates specified in the Price/Cost Schedule. All monthly invoices from the contractor will be electronically submitted through the Tungsten Network within 15 days following the end of the month of services rendered.

Vendor Electronic Invoice Submission Methods: Facsimile, e-mail, and scanned documents are not acceptable forms of submission for payment requests. Electronic form means an automated system transmitting information electronically according to the accepted electronic data transmission methods below.

The information page for the Financial Service Center (FSC) of the Department of Veterans Affairs that includes information regarding electronic invoice submission can be referenced at:

http://www.fsc.va.gov/einvoice.asp

Department of Veterans Affairs Financial Services Center PO Box 149971 Austin TX 78714-8971 Customer Support Help Desk (877-353-9791)

Invoices must be approved by the Program POC prior to payment release. Invoices without the required information will be rejected.

If the Program POC refuses an invoice due to incorrect billing, subsequent changes or corrections to the monthly invoice must be resubmitted by the vendor with a corrected invoice. In addition to information required for submission of a “proper” invoice in accordance with FAR 52.212-4 (g), all invoices must include:

· Name and Address of Contractor

· Invoice Date and Invoice Number

· Contract Number and Obligation Number

· Name of Veteran

· Total Price

Failure to comply with all terms and conditions of this contract must result in invoices/claims submitted for reimbursement during that period to be considered incomplete. Interest penalties imposed under the Prompt Payment Act must not apply to incomplete invoices or invoices received after the established invoice due date.

Contractor Remittance Address: All payments by the Government to the Contractor will be made by Electronic Funds Transfer (EFT).

The contractor must be responsible for scheduling rides and settling the accounts with the rideshare services. The Government will pay the contractor in accordance with the Price / Cost Schedule.

15. DELIVERY SCHEDULE

16. SPECIAL CONTRACT REQUIREMENTS

16.1. Reports/Deliverables: Contractor must be responsible for complying with all reporting requirements established by the Contract. Contractor must be responsible for assuring the accuracy and completeness of all reports and other documents as well as the timely submission of each. Contractor must comply with contract requirements regarding the appropriate reporting formats, instructions, submission timetables, and technical assistance as required.

16.2. The following are brief descriptions of required documents that must be submitted by Contractor: weekly; monthly; quarterly; annually, etc. identified throughout the PWS and are provided here as a guide for Contractor convenience. If an item is within the PWS and not listed here, the Contractor remains responsible for the delivery of the item.

16.3. The contractor must designate a qualified site supervisor as a point of contact for all contractor operations for this contract.

17. QUALITY ASSURANCE SURVEILLANCE PLAN

Performance Standards define the required performance for specific tasks. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these standards.

17.1. METHODS OF SURVEILLANCE

Various methods exist to monitor performance. The Program POC or designee must use any or several of the surveillance methods listed below in the administration of this QASP.

· 100% Inspection (evaluates all outcomes) - Each quarter, the Program POC / Designee must review all of the contractor’s performance/generated documentation and document results accordingly. This assessment must be placed in the Program POC’s QA file.

· Random Sample - The Program POC / Designee must review a random sampling of the contractor’s performance/generated documentation and document your results accordingly. This assessment must be placed in the Program POC’s/Designee QA file.

· Validated Customer Complaint or Validated Below Average Acceptable Performance Level (APL) in a Specific Area - Each quarter, the Program POC must review the contractor’s performance/generated documentation corresponding to a validated customer complaint or validated inability to perform in accordance with the APL in a specific area and document your results accordingly. This assessment must be placed in the Program POC’s/Designee QA file.

17.2. FREQUENCY OF MEASUREMENT Customer Feedback and Complaints based on interactions with the contractor.

During task order performance, the Program POC will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed, and at a minimum must be reviewed quarterly.

17.3. ACCEPTABLE PERFORMANCE LEVELS (APLS)

Standard Surveillance Method Outcome

Customer problems are resolved within the same business day; no more than 2 incidents spent by Government personnel in providing corrective feedback on unacceptable customer service/ professionalism.

interactions to receive and fill purchase order deliverables and in providing order status.

Customer (VA) support satisfaction, having no more than 2 incidents of dissatisfaction.

Customer Feedback and Complaints based on interactions with the contractor Customer problems are resolved within the same business day; no more than 2 incidents spent by Government personnel in providing corrective feedback on unacceptable customer service/professionalism

All required information included in ridership daily log 100% of the time.

17.4. DOCUMENTING PERFORMANCE

Acceptable Performance The Government must document acceptable performance in accordance with the chart above. Any report may become a part of the supporting documentation for any contractual action.

Unacceptable Performance When unacceptable performance occurs, the Program POC must inform the CO. This will always be in writing although when circumstances necessitate immediate verbal communication, that communication will be followed in writing. The Program POC must document the discussion and place it in the Program POC file.

When the CO determines formal written communication is required, the Program POC must prepare a Contract Discrepancy Report (CDR) and present it to the contractor's program manager.

The contractor must acknowledge receipt of the CDR in writing to the CO. The CDR will state how long after receipt the contractor must take corrective action. The CDR will also specify if the contractor is required to prepare a corrective action plan to document how the contractor must correct the unacceptable performance and avoid a recurrence. The CO must review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

Records Management Language for Statement of Work (SOW):

The following standard items relate to records generated in executing the contract and should be included in a typical procurement contract:

1. Contractor must treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency must have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

2. Contractor must not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.

3. Contractor must not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act.

4. Contractor must not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract.

5. The Government Agency owns the rights to all data/records produced as part of this contract.

6. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.

7. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.].

8. No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

9. Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

On-Site Shuttle Services servicing West Haven VAMC Campus as outlined in PWS Section 7.1 Contract Period: Base POP Begin: 09-01-2024 POP End: 08-31-2025 PRINCIPAL NAICS CODE: 812930 - Parking Lots and Garages PRODUCT/SERVICE CODE: V229 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Purchase of Transit/Public Transportation Fare Media

Off-Site Shuttle Services servicing West Haven VAMC campus and surrounding area stops as outlined in PWS Section 7.2 Contract Period: Base POP Begin: 09-01-2024 POP End: 08-31-2025

PRODUCT/SERVICE CODE: V229 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Purchase of Transit/Public Transportation Fare Media

On-Site Shuttle Services servicing West Haven VAMC Campus as outlined in PWS Section 7.1 Contract Period: Option 1 POP Begin: 09-01-2025 POP End: 08-31-2026

PRODUCT/SERVICE CODE: V229 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Purchase of Transit/Public Transportation Fare Media

Off-Site Shuttle Services servicing West Haven VAMC campus and surrounding area stops as outlined in PWS Section 7.2 Contract Period: Option 1 POP Begin: 09-01-2025 POP End: 08-31-2026

PRODUCT/SERVICE CODE: V229 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Purchase of Transit/Public Transportation Fare Media

On-Site Shuttle Services servicing West Haven VAMC Campus as outlined in PWS Section 7.1 Contract Period: Option 2 POP Begin: 09-01-2026 POP End: 08-31-2027

PRODUCT/SERVICE CODE: V229 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Purchase of Transit/Public Transportation Fare Media

Off-Site Shuttle Services servicing West Haven VAMC campus and surrounding area stops as outlined in PWS Section 7.2 Contract Period: Option 2 POP Begin: 09-01-2026 POP End: 08-31-2027

PRODUCT/SERVICE CODE: V229 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Purchase of Transit/Public Transportation Fare Media

On-Site Shuttle Services servicing West Haven VAMC Campus as outlined in PWS Section 7.1 Contract Period: Option 3 POP Begin: 09-01-2027 POP End: 08-31-2028

PRODUCT/SERVICE CODE: V229 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Purchase of Transit/Public Transportation Fare Media

Off-Site Shuttle Services servicing West Haven VAMC campus and surrounding area stops as outlined in PWS Section 7.2 Contract Period: Option 3 POP Begin: 09-01-2027 POP End: 08-31-2028

PRODUCT/SERVICE CODE: V229 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Purchase of Transit/Public Transportation Fare Media

On-Site Shuttle Services servicing West Haven VAMC Campus as outlined in PWS Section 7.1 Contract Period: Option 4 POP Begin: 09-01-2028 POP End: 08-31-2029

PRODUCT/SERVICE CODE: V229 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Purchase of Transit/Public Transportation Fare Media

Off-Site Shuttle Services servicing West Haven VAMC campus and surrounding area stops as outlined in PWS Section 7.2 Contract Period: Option 4 POP Begin: 09-01-2028 POP End: 08-31-2029

PRODUCT/SERVICE CODE: V229 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Purchase of Transit/Public Transportation Fare Media

GRAND TOTAL

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SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to…