36C24121Q0067 0001.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 01-12-2021 608-21-1-7062-0007 Department of Veterans Affairs VAMC Manchester 718 Smyth Road Manchester

NH

03104 Department of Veterans Affairs VAMC Manchester 718 Smyth Road Manchester

NH

03104 To all Offerors/Bidders

36C24121Q0067 01-04-2021

X X X

10:00 AM, 01/21/2021

X The above referenced solicitation in block 9A for transportation services for the Manchester New Hampshire and White River Junction Vermont VA Medical Centers is herby modified as follows:

1. The hour and date specified for receipt of offers is now extended until January 21, 2021 no later than 10AM.

2. Questions Received by the deadline identified in the solicitation are answered on pages 2-3 of this amendment.

Jacob Linxweiler Contracting Officer

VA-VHA-2020- 552B29A1

Q: We are requesting an extension of the response deadline of 1/18/2021 until 2/1/2021 A: Solicitation is extended to Thursday, 01/21/2021 at 10:00AM Eastern Time

Q: What is the Current Annual Cost?

A: In the past 12 months $301,991.52 has been spent on the services identified in this solicitation

Q: When is the projected contract start date?

A: Aside from VA specific and onboarding requirements Offerors shall have the ability to commence all services identified in the solicitation upon contract award

Q: Pg. 1 (Form 1449)- The block 14 “Method of Solicitation” has RFQ marked with an “x”. RFQ especially indicates the offer is intended to solicit qualifications from prospective bidders. Can you please clarify if this was the intent or if the method should be marked RFP asking for proposals?

A: The selection of RFQ is correct.

Q: Pg. 1 (Form 1449)- Block 20 indicates that questions are due on 1/11/21. In light of the requested due date extension, can the deadline for questions be extended until 1/15/21?

A: The deadline for questions will not be extended.

Q: Pg. 2, Section A- “Error! Bookmark not defined” appears in the line and in the Sub-part A.1 Can you please clarify and provide intended text/info for this section?

A: The message “Error! Bookmark not defined” is not displayed when the document is accessed through the beta.SAM.gov portal. If this error message is present when viewing please be advised that A.1 on page 2, Table of contents should read as follows:

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS……………….1

Q: Pg. 7, B.4- Drivers transporting wheelchairs are limited to 1 step only. W/C “carries” require ambulance. B.5- The accompanying aide requirement does not indicate a fare. Will the cost (of giving up this seat) be billable when it occurs?

A: B.4 seems to be referenced not as a question but a statement B.5 does not address a requirement for an accompanying aide, please see section B.9

Q: Pg. 8, B.6 - What is the contact chain if the AOD is unavailable?

A: The AOD desk is staffed 24 hours a day 7 days a week. In the event a point of contact to support the AOD is needed it will be established during contract administration.

Q: Pg. 8, B.9- Cost of forfeited seat reimbursement?

A: As stated in paragraph B.9 “There shall be no additional charge when escorts are authorized to travel with the beneficiary.”

Q: Pg. 8, B.10- Will contract be a sole source without “market-based” trip assignments?

A: Section B.10 does not seem to coincide with this question. However, there is no sole source award intended to fulfil this requirement.

Q: Pg. 9, C.6- Can in house training be substituted for demonstration of w/c and ambulatory patient loading (to the VA rehab department)?

A: There is no substitution for the requirement under paragraph C.6

Q: Pg. 9, C.8- Reimbursement of seat cost?

A: As stated in C.8 “Rate charges for attendant needed to transport patient with prior authorization by the VA applies.”

Q: Pg. 12, E.3- Will the contractor be reimbursed for the cost of the call center fax machine?

A: No reimbursement will be made for the fax machine required in section E.3

Q: Pg. 12, E.5- Will the contractor be notified ahead of a perceived trip delay, ahead of trip re-assignment?

A: The event referenced in paragraph E.5 addresses the results of a missed appointment caused by a pick up delay at fault of the contractor.

Q: Pg. 12, E.7- Can you please explain CTC defined report?

A: the reference to CTS defined in this paragraph is an error and should be ignored. The remaining language describing the elements to be within the required report remain unamended.

Q: Pg. 13, E.8- Can the trip window be extended to 75 minutes?

A: No, the 45 minute window is the requirement of the Medical Centers to be served under the resulting contract.

Q: Pg. 14, E 14/15- Is the mileage threshold 20 miles from the VA hospital to the pickup site?

A: There is no mileage threshold established by the solicitation.

Q: What are the average miles per trip?

A: The average mileage per trip is 31.62 miles.

Q: How many trips per hour are accomplished by the current provider?

A: unknown

Q: What is the anticipated award date?

A: The anticipated award date is three to five business days after the solicitation closes.

Q: Pg. 30 of 108 item 21- Does not denote a state, please clarify.

A: There is no state associated with the administration fee line item.

Q: Does the need for CPR and First aid training apply to all vehicles or just to Ambulances?

A: The requirements of sections C.2 and C.3 apply to all drivers and attendants operating under this contract.

Q: Please confirm the following Service Levels are correct:

• Average Speed to answer (Service level): ≥ 90 % of calls answered ≤ 30 seconds

• Abandonment Rate: ≤1% A: These levels are correct.

Q: Can an email system replace the need for a fax machine?

A: No, the stations receiving service have requested a dedicated fax machine identified in section E.3.

Q: For “Administrative Fee- Est Base 3500 Transports” – will a figure be accepted using 3500 as a “floor”?

A: All figures received in the solicitation schedule will be reviewed and evaluated in accordance with Section E of the solicitation.