36C24119Q0152-000.docx

FedBizOpps Sources Sought Notice

CLASSIFICATION CODE

SUBJECT

CONTRACTING OFFICE'S

ZIP-CODE

SOLICITATION NUMBER

RESPONSE DATE (MM-DD-YYYY)

ARCHIVE

DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS

SET-ASIDE

NAICS CODE

CONTRACTING OFFICE

ADDRESS

POINT OF CONTACT

(POC Information Automatically Filled from User Profile Unless Entered)

DESCRIPTION

See Attachment

AGENCY'S URL

URL DESCRIPTION

AGENCY CONTACT'S EMAIL

ADDRESS

EMAIL DESCRIPTION

ADDRESS

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

GENERAL INFORMATION

PLACE OF PERFORMANCE

* = Required Field FedBizOpps Sources Sought Notice Rev. March 2010 D Software Management Services for the Alaris System VISN 1 Locations 01053-9764 36C24119Q0152 04-10-2019 N 541511 Department of Veterans Affairs

VA CENTRAL WESTERN MASSACHUSETTS HCS

NCO1

421 North Main Street Leeds MA 01053-9764 Stefanie Carter stefanie.carter3@va.gov VISN 1 Locations Contractor Facility va.gov

VA

Stefanie Carter stefanie.carter3@va.gov Department of Veterans Affairs Veterans Health Administration

Sources Sought Notice – VISN 1 – Software Management Services for the Alaris System

This is a Sources Sought notice and not a request for quotes. This request is solely for the purpose of conducting market research to enhance VHA’s understanding of the market’s offered services, capabilities and potential small business sources. The Government will not pay any costs for responses submitted in response to this Sources Sought.

This Sources Sought notice provides an opportunity for respondents to submit their notice of ability, and their available services in response to the requirement described below. Vendors are being invited to submit information relative to their potential of fulfilling the requirement below, in the form of a capability response that addresses the specific requirement identified in this Sources Sought.

The Veterans Health Administration (VHA) is seeking a vendor to provide the following services in accordance with the draft Performance Work Statement. Please see the draft Performance Work Statement below for the requested services and descriptions. This Sources Sought is to facilitate the Contracting Officer’s review of the market base for acquisition planning, size determination, and procurement strategy.

RESPONSE COMMITMENT

I. Response: Capability Statement A. All responses should be directed to Stefanie.carter3@va.gov .

B. Submittals furnished will not be returned to the sender. No debriefs will be conducted. Eligibility in participating in a future acquisition does not depend upon a response to this notice.

C. Proprietary information is neither requested nor desired. If such information is submitted, it must clearly be marked "proprietary" on every sheet containing such information, and the proprietary information must be segregated to the maximum extent practicable from other portions of the response (e.g., use an attachment or exhibit).

II. Timeline :

A. This request will close on stated date within the Government Point of Entry (GPE).

Notes:

1. This Sources Sought is for planning purposes only, and does not constitute a commitment, implied or otherwise, that a procurement action will follow. The Department of Veterans Affairs will use the information submitted in response to this notice at its discretion and will not provide comments to any submission; however, The Department of Veterans Affairs reserves the right to contact any respondent to this notice for the sole purpose of enhancing The Department of Veteran Affairs understanding of the notice submission.

2. The content of any responses to this notice may be reflected in any subsequent solicitation, except for content marked or designated as business confidential or proprietary which will be fully protected from release outside the government.

The Department of Veteran Affairs Contracting Office POC: Stefanie.carter3@va.gov

PERFORMANCE WORK STATEMENT

VISN 1 Software Maintenance Service for Alaris system equipment

Vendor to provide all software maintenance service on Alaris system equipment currently and to be installed and procured by Veteran’s Integrated Services Network (VISN) 1.

SYSTEM

VISN 1 Alaris System devices and Alaris System manager software.

BACKGROUND

Software Management Services for the Alaris System enhances the value of the Alaris System and the Alaris Systems Manager. Inclusive to the bundle are software enhancements covering the whole Guardrails Suite MX and the Alaris Systems Manager, services that include internet, webinar and on-site training and clinical education; support ranging from remote monitoring of the Alaris Systems Manager to technical support for the Alaris System. Software Management also boasts a powerful collection of data and analytics tools and services. This package allows facilities to leverage and optimize their investment to help the hospital staff enhance patient care and safety, as well as to support the integration and implementation of future products.

INFORMATION SECURITY CONSIDERATIONS

All VA sensitive information shall be protected at all the times in accordance with VA Local site. Vendor is responsible for reporting any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information to the COR.

SCOPE OF WORK

The Contractor will provide all software maintenance service on all Alaris system equipment currently and to be installed and procured by Veteran’s Integrated Services Network (VISN) 1 Medical Centers listed in the Performance Work Statement (PWS). The services shall be in accordance to the tasks and deliverables as described in this PWS but are not limited to those described. The Contractor shall provide software service and support for both the Alaris System devices and Alaris System manager software. All system enhancements and patching shall be done as required by VISN 1 and the contractor with clear communication and preparation. The contractor shall communicate all enhancements and support activates required to keep the system running effectively to whomever VISN 1 deems as the primary point of contact (POC) or the contracting officer representative (COR). All activities related to this support agreement shall be in the best interest of the veteran’s served by VISN 1 and coordination of all activities shall be planned accordingly.

DELIVERABLES

Contractor will provide software enhancements covering the whole Guardrails Suite MX and the Alaris Systems Manager, services that include internet, webinar and on-site training and clinical education; support ranging from remote monitoring of the Alaris Systems Manager to technical support for the Alaris System. Vendor to provide Software Management data and analytics tools and services.

To Include:

Data and Analytics

• Knowledge Portal for infusion technologies - Provide hospitals and health systems with web-based access to comprehensive infusion data to identify key areas of focus to help improve clinical practice and patient care, reduce variation in processes, drive clinical education and dataset improvements, and Dose Error Reduction Software compliance.

• Quarterly Infusion Analytics Services data reports with remote analyst review – A hosted service that delivers concise, actionable information on the hospital’s infusion management practices, without requiring analytical or reporting software installation, or in-house technical resources to include access to analytical insight. Customers can request a quarterly phone call with the data analyst to review the findings on the report.

• Access to Clinical Infusion Data Consultants (formerly, CQI Consultants) via phone/email – Access to highly qualified data Account Managers to assist with the interpretation, review and consulting of Alaris System infusion data.

• Monthly web-based refresher training for infusion data - Webcast training sessions with clinical peers to refresh skills on the use of the Alaris System infusion data.

• Tuition for two attendees for the data workshops - Hands-on interactive workshop with clinical peers to support customer adoption and enhance interpretation skills of the Alaris System’s infusion data.

Software

• Guardrails Suite MX Software enhancements - Keeps the Alaris System on the most current version of software and enables an existing customer to have the same functionality as a new Alaris System installation. Software coverage to include the PC Unit and Guardrails Editor; LVP, Syringe, PCA, ET/CO2 and SPO2 modules; CQI Reporter, and Alaris Systems Maintenance (ASM).

• Server updates - Enhancements to the Alaris Systems Manager and test server. Keeps the Alaris Systems Manager on the most current version of server software and enable an existing customer to support the same functionality as a new Alaris Systems Manager installation.

Support

• Technical telephone support - Live technical support with a highly qualified team of engineers based in the United States. A team ready to assist and provide support for the Alaris System and the Alaris Systems Manager.

• Access to Pharmacy Consultants via phone/email - Access to highly qualified Pharmacy Consultant to address customer data set questions and concerns.

• Monitoring of Alaris Systems Manager - Alaris Systems Manager is continuously remotely monitored to ensure system uptime and health.

• On-site technical touch to update embedded software – On-site update to the Alaris System to install the newest version of the Guardrails Suite MX software. One on site day for every 80 PC Units

• Clinical on-site RN clinical support on the use of the Alaris System - Services provided by the Clinical Consultant are designed to meet hospital’s needs. These services can include practice reinforcement, compliance rounds and/or enforce hospital best infusion practices through education. One 8 hr day for every 500 PC Units

• Web-cast refresher training for Guardrails Editor – Monthly Web-cast training sessions with clinical peers to refresh skills on the use of Guardrails Editor training.

• Remote installation of server system patches – Includes the Operating System, Alaris Systems Manager application, and other system components which will be patched regularly.

All deliverables and tasks described in this PWS are to be provided as part of the agreement and are not limited to the list provided.

PERFORMANCE STANDARDS

Access to Clinical Infusion Data Consultants

web-based refresher training for infusion data

Tuition for two attendees for the data workshops

PERFORMANCE PERIOD

The Period of Performance (POP) shall be for a base year and four (4), one (1) year options:

Normal hours of work are defined as Monday through Friday from 7:00 a.m. to 5:30 p.m. Eastern Standard Time, excluding Federal holidays or as otherwise arranged with the Contracting Officer’s Representative (COR).

There are ten (10) Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, four are set by date:

If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six are set by a day of the week and month:

PLACE OF PERFORMANCE

Tasks under this PWS shall be performed remotely for VISN 1, VA Medical Centers, where possible. On-site work may be provided. Work may be performed at remote locations other than Contractor’s facilities if the problem cannot be resolved over the phone or remotely, then an authorized representative of the company will commence work within the designated time identified, and will proceed progressively to rectify the problem without undue delay without any additional cost to the government with prior approval of the COR.

VISN 1:

Providence VA Medical Center 830 Chalkstone Avenue Providence, RI 02908 Phone: 401-273-7100, 866-363-4486

VA Boston Healthcare System Brockton Campus 940 Belmont Street Brockton, MA 02301 Phone: 508-583-4500

Jamaica Plain Campus 150 South Huntington Avenue Jamaica Plain, MA 02130 Phone: 617-232-9500

West Roxbury Campus 1400 VFW Parkway West Roxbury, MA 02132 Phone: 617-323-7700

VA Connecticut Healthcare System 950 Campbell Avenue West Haven, CT 06516 Phone: 203-932-5711

VA Maine Healthcare System Togus VA Medical Center 1 VA Center Augusta, ME 04330 Phone: 207-623-8411

Manchester VA Medical Center 718 Smyth Road Manchester, NH 03104 Phone: 603-624-4366

White River Junction VA Medical Center 215 North Main Street White River Junction, VT 05009 Phone: 802-295-9363

Bedford VA Medical Center 200 Springs Road Bedford, MA 01730 Phone: 781-687-2000

Central Western Massachusetts VA Medical Center 421 North Main Street Leeds, MA 01053 Phone: 413-584-1010

ADDITIONAL INFORMATION

Wireless Considerations:

All locations where patients may receive infusions from Alaris devices or where the devices may be stored are supported with adequate wireless signal strength and quality network coverage.

To prevent connection issues, the SSID have the following settings (as applicable):

· Cisco Aironet Extensions Disabled

· Management Frame Protection (MFP) Disabled

· QOS disabled or set to Brinze Port Configuration:

Alaris System Manager

· LDAP (TCP and UDP 389)

· Kerberos authentication protocol (TCP and UDP 88)

· DNS (TCP and UDP 53)

· Net Logon (TCP and UDP 135

· Dynamic (TCP 7100-7150)

· HTTPS (TCP 443)

· SSH (TCP 22)

· Hospital SMTP Relay

· TCP 445, 135-139

· SQL TCP 1433 Inbound (CareFusion hosted SQL)

· SQL TCP 1433 Outbound (Customer hosted SQL)

· CCE to Systems Manager (TCP 111, 1300, 3001, 3002)

· CCE to System s Manager for PAA (TCP 8116)

· Systems Manager to CCE (TCP 111, 1433, 1798, 3001, 3002)

Network Configuration:

ATTACHMENTS

The following attachments are applicable to the VISN 1 maintenance and support requirement. Support is not limited to what is described in the attachments Attachment A - Plastics Replacement Program Attachment B - VISN 1 Procurement IDIQ – C03 VA241-17-D-0069

POINTS OF CONTACT

Contracting Officer’s Representative:

Name: Nicholas Philbrook Address: Clinical Engineering (139), 1400 VFW PKWY, West Roxbury, MA. 02132

Contracting Officer:

Name:

Address:

Phone:

Email:

See attached document: Attachment D- Plastics Replacement Program.

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