36C24118Q0139-004.docx

Performance Work Statement Mental Health Service Line VA Boston Healthcare System (VABHCS), Contractual Services for the Provision of Residential Emergency Contract Program for Homeless Veterans

Introduction:

Boston VA Healthcare System’s (VABHS) Mental Health Service Line is committed to meeting the temporary housing needs of our homeless Veterans. Mental Health is an integral component of overall health care and housing is a critical piece which is often missing.

The temporary housing needs subsumed under this scope are normally provided by numerous housing sources which cumulatively do not have adequate availability to serve our ever growing homeless Veteran population. VABHS has worked to support emergency shelter beds since November 2011 due to the increasing need of complex Veterans who cannot navigate local shelters or who have emergent needs. As part of the facility’s efforts to end Veteran homelessness, the facility would like to request continued efforts to see the emergency shelter needs of homeless Veterans met in the Boston and South Shore areas. These additional temporary shelter housing beds located within the Boston community are needed to better serve our homeless population struggling to work on their own individual mental health, medical health, substance abuse, and housing needs. These beds offer additional access to serving our homeless Veterans. The Contractor will provide intensive case management services for Veterans presently served in the Residential Emergency Contract Program.

Service Provision & Nature of Responsibilities

· Contractor will provide access for up to 28 Veterans in emergency shelter beds with a length of stay (LOS) up to 90 days which will be monitored and tracked by the VA Liaison.

· Bed utilization and referrals are for male, female, and transgendered Veterans, as well as disabled Veterans and Veterans with a sex offense status. Contractor is required to ensure the safety and privacy of these Veterans.

· Two shelter rooms will be designated for Veteran families.

· Facility will provide all linen including sheets, towels, pillows, and blankets during LOS.

· Veterans in emergency shelter beds will receive three (3) meals daily including lunch and weekends.

· Provide an environment where Veterans can administer own medications.

· Contractor will provide a separate, or designated, area for Veterans in the Residential Emergency Contract Program.

· Collaborate with the designated VA clinical liaisons for all Veteran referrals.

· Contractor agrees to hold the bed for Veteran while Veteran is hospitalized (VA or non-VA) for up to three (3) nights, as long as Veteran maintains contact with Contractor and verbalizes a desire to return to the program upon discharge from hospital stay. The bed will not be included in the monthly census during Veteran’s VA hospitalization.

· Veterans are able to receive up to three (3) overnight passes monthly, as clinically indicated. The bed will be included in the monthly census.

· Obtain a signed release of information from the Veteran for verbal and written communication during LOS, reciprocal with VA. If release is rescinded, Veteran is to be removed from the VA bed status.

· Contractor will provide intensive case management services in collaboration with the VA Liaison while the Veterans are housed in the designated beds. Intensive case management services may include, but are not limited to, at minimum weekly face-to-face contact with Veterans to discuss goals and progress, provide transportation assistance, and advocacy.

· Contractor will provide assessment, evaluation, treatment plan, discharge, and referral assistance as needed and indicated.

· Ratio of case manager to Veterans in the program is no more than 1:15.

· Contractor will maintain regular communication with VA Liaison regarding Veteran’s progress in the program, program rule violations committed, and discuss with VA Liaison sanctions and suspensions prior to being given, if possible.

· Contractor will maintain safe environment and pass pre-and annual inspection of facility by VA approved site team.

· Collaborate with VA Liaison to arrange for follow-up and aftercare services.

· Contractor will work in partnership with VA Liaison to provide and maintain data on performance measures related to discharges to permanent housing, negative discharges, and 3-month post discharge follow-up.

· Collaborate frequently with VA Liaison regarding bed occupancy and bed availability.

· Comply with VHA confidentiality and HIPPA guidelines.

· Maintain current professional liability insurance.

· Agree to call 911 in the case of an emergency and inform the VA Liaison of Veteran’s impending hospitalization. Transport Veterans as needed during emergencies.

Reporting All providers will comply with agency directives, circulars, procedures, and policies, maintain records and statistics, and carry out assigned caseloads and treatment for Veterans referred for service provision under this agreement.

Work Environment The mental health providers will be working to focus on serving the immediate housing needs of our homeless Veteran population. The work may require a combination of settings from his/her personal sedentary office to shared space in the residential care setting. The work is typically performed in an adequately lighted and climate controlled facility. May require occasional travel for transfer assistance &/or treatment consultation. All providers are expected to follow safety procedures and utilize good judgment at all times.

Physical Demands.

The work is primarily sedentary, although some physical effort may be required.

Purpose of Contacts Contacts are to provide mental health referral services and assistance to Veterans as referred under this agreement. Providers/Case Managers will liaison with VA agencies which may include consultants, contractors, primary providers, program officials, &/or business executives.

Customer Service Meet the needs of our homeless Veterans referred for temporary housing and receiving treatment at VABHS outpatient services while supporting the VA and Mental Health Missions. Consistently communicate and treat customers (Veterans, their representatives, visitors, and all VHA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established mental health policies and procedures. Handles conflicts and problems in dealing with the customer constructively and appropriately.

Confidentiality Protect printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA policy, JCAHO and HIPPA. Protect the data from unauthorized release or from loss, alteration, or unauthorized deletion. Signed releases are required for the sharing of verbal &/or written information between VA and SCRC under this agreement.

VABHS Agrees to Provide:

· Clinical consultation & guidance as needed to collaborate and assist each Veteran.

· Collaborative assistance for transfer assistance and coordination.

· Obtain necessary release of information for referral assistance and communication.

· Allow any provider under this scope to attend educational training and seminars provided or sponsored by VABHS, which would improve or enhance the staff’s expertise and provide skill building.

· Perform frequent contact with Vendor liaison to discuss bed availability.

· Financial reimbursement for BDOC (Bed Days of Care-utilization) occupied by Veterans.

· We reserve the right to increase the need of emergency beds as the need arises with modification.

Contract Security according to VA Handbook 6500.6 Appendix A Modified

GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

b. All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

c. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness.

d. Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state\ where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

e. The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor’s employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

VA INFORMATION CUSTODIAL LANGUAGE

a. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1).

b. VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor’s information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA’s information is returned to the VA or destroyed in accordance with VA’s sanitization requirements. VA reserves the right to conduct on site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements.

c. Prior to termination or completion of this contract, contractor/subcontractor must not destroy information received from VA, or gathered/created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.

d. The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract.

e. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed.

f. If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12.

g. If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship.

h. The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated.

i. The contractor/subcontractor’s firewall and Web services security controls, if applicable, shall meet or exceed VA’s minimum requirements. VA Configuration Guidelines are available upon request.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA’s prior written approval. The contractor/subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response.

k. Notwithstanding the provision above, the contractor/subcontractor shall not release VA records protected by Title 38 U.S.C. 5705, confidentiality of medical quality assurance records and/or Title 38 U.S.C. 7332, confidentiality of certain health records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse, or infection with human immunodeficiency virus. If the contractor/subcontractor is in receipt of a court order or other requests for the above mentioned information, that contractor/subcontractor shall immediately refer such court orders or other requests to the VA contracting officer for response.

l. For service that involves the storage, generating, transmitting, or exchanging of VA sensitive information but does not require C&A or an MOU-ISA for system interconnection, the contractor/subcontractor must complete a Contractor Security Control Assessment (CSCA) on a yearly basis and provide it to the COTR.

INFORMATION SYSTEM HOSTING, OPERATION, MAINTENANCE, OR USE

a. VA prohibits the installation and use of personally-owned or contractor/subcontractor owned equipment or software on VA’s network. If non-VA owned equipment must be used to fulfill the requirements of a contract, it must be stated in the service agreement, SOW or contract. All of the security controls required for government furnished equipment (GFE) must be utilized in approved other equipment (OE) and must be funded by the owner of the equipment. All remote systems must be equipped with, and use, a VA-approved antivirus (AV) software and a personal (host-based or enclave based) firewall that is configured with a VA approved configuration. Software must be kept current, including all critical updates and patches. Owners of approved OE are responsible for providing and maintaining the anti-viral software and the firewall on the non-VA owned OE.

b. All electronic storage media used on non-VA leased or non-VA owned IT equipment that is used to store, process, or access VA information must be handled in adherence with VA Handbook 6500.1, Electronic Media Sanitization upon: (i) completion or termination of the contract or (ii) disposal or return of the IT equipment by the contractor/subcontractor or any person acting on behalf of the contractor/subcontractor, whichever is earlier. Media (hard drives, optical disks, CDs, back-up tapes, etc.) used by the contractors/subcontractors that contain VA information must be returned to the VA for sanitization or destruction or the contractor/subcontractor must self-certify that the media has been disposed of per 6500.1 requirements. This must be completed within 30 days of termination of the contract.

SECURITY INCIDENT INVESTIGATION

a. The term “security incident” means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. The contractor/subcontractor shall immediately notify\ the COTR and simultaneously, the designated ISO and Privacy Officer for the contract of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access.

b. To the extent known by the contractor/subcontractor, the contractor/subcontractor’s notice to VA shall identify the information involved, the circumstances surrounding the incident (including to whom, how, when, and where the VA information or assets were placed at risk or compromised), and any other information that the contractor/subcontractor considers relevant.

c. With respect to unsecured protected health information, the business associate is deemed to have discovered a data breach when the business associate knew or should have known of a breach of such information. Upon discovery, the business associate must notify the covered entity of the breach. Notifications need to be made in accordance with the executed business associate agreement.

d. In instances of theft or break-in or other criminal activity, the contractor/subcontractor must concurrently report the incident to the appropriate law enforcement entity (or entities) of jurisdiction, including the VA OIG and Security and Law Enforcement. The contractor, its employees, and its subcontractors and their employees shall cooperate with VA and any law enforcement authority responsible for the investigation and prosecution of any possible criminal law violation(s) associated with any incident. The contractor/subcontractor shall cooperate with VA in any civil litigation to recover VA information, obtain monetary or other compensation from a third party for damages arising from any incident, or obtain injunctive relief against any third party arising from, or related to, the incident.

LIQUIDATED DAMAGES FOR DATA BREACH

a. Consistent with the requirements of 38 U.S.C. §5725, a contract may require access to sensitive personal information. If so, the contractor is liable to VA for liquidated damages in the event of a data breach or privacy incident involving any SPI the contractor/subcontractor processes or maintains under this contract.

b. The contractor/subcontractor shall provide notice to VA of a “security incident” as set forth in the Security Incident Investigation section above. Upon such notification, VA must secure from a non-Department entity or the VA Office of Inspector General an independent risk analysis of the data breach to determine the level of risk associated with the data breach for the potential misuse of any sensitive personal information involved in the data breach. The term 'data breach' means the loss, theft, or other unauthorized access, or any access other than that incidental to the scope of employment, to data containing sensitive personal information, in electronic or printed form, that results in the potential compromise of the confidentiality or integrity of the data. Contractor shall fully cooperate with the entity performing the risk analysis. Failure to cooperate may be deemed a material breach and grounds for contract termination.

c. Each risk analysis shall address all relevant information concerning the data breach, including the following:

(1) Nature of the event (loss, theft, unauthorized access);

(2) Description of the event, including:

(a) date of occurrence;

(b) data elements involved, including any PII, such as full name, social security number, date of birth, home address, account number, disability code;

(3) Number of individuals affected or potentially affected;

(4) Names of individuals or groups affected or potentially affected;

(5) Ease of logical data access to the lost, stolen or improperly accessed data in light of the degree of protection for the data, e.g., unencrypted, plain text;

(6) Amount of time the data has been out of VA control;

(7) The likelihood that the sensitive personal information will or has been compromised (made accessible to and usable by unauthorized persons);

(8) Known misuses of data containing sensitive personal information, if any;

(9) Assessment of the potential harm to the affected individuals;

(10) Data breach analysis as outlined in 6500.2 Handbook, Management of Security and Privacy Incidents, as appropriate; and

(11) Whether credit protection services may assist record subjects in avoiding or mitigating the results of identity theft based on the sensitive personal information that may have been compromised.

d. Based on the determinations of the independent risk analysis, the contractor shall be responsible for paying to the VA liquidated damages in the amount of $______ per affected individual to cover the cost of providing credit protection services to affected individuals consisting of the following:

(1) Notification;

(2) One year of credit monitoring services consisting of automatic daily monitoring of at least 3 relevant credit bureau reports;

(3) Data breach analysis;

(4) Fraud resolution services, including writing dispute letters, initiating fraud alerts and credit freezes, to assist affected individuals to bring matters to resolution;

(5) One year of identity theft insurance with $20,000.00 coverage at $0 deductible; and

(6) Necessary legal expenses the subjects may incur to repair falsified or damaged credit records, histories, or financial affairs.

TRAINING

a. All contractor employees and subcontractor employees requiring access to VA information and VA information systems shall complete the following before being granted access to VA information and its systems:

(1) Sign and acknowledge (either manually or electronically) understanding of and responsibilities for compliance with the Contractor Rules of Behavior, Appendix E relating to access to VA information and information systems;

(2) Successfully complete the VA Cyber Security Awareness and Rules of Behavior training and annually complete required security training;

(3) Successfully complete the appropriate VA privacy training and annually complete required privacy training; and

(4) Successfully complete any additional cyber security or privacy training, as required for VA personnel with equivalent information system access [to be defined by the VA program official and provided to the contracting officer for inclusion in the solicitation document – e.g., any role-based information security training required in accordance with NIST Special Publication 800-16, Information Technology Security Training Requirements.]

b. The contractor shall provide to the contracting officer and/or the COTR a copy of the training certificates and certification of signing the Contractor Rules of Behavior for each applicable employee within 1 week of the initiation of the contract and annually thereafter, as required.

c. Failure to complete the mandatory annual training and sign the Rules of Behavior annually, within the timeframe required, is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the training and documents are complete.

QUALITY ASSURANCE SURVEILLANCE PLAN

Residential Emergency Contract Program VA Boston Healthcare System

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate Contractor performance related to a specific contract. This QASP explains the following:

· What performance measures will be monitored?

· How will the monitoring take place?

· Who will monitor the performance?

· How will monitoring efforts and results be documented?

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities:

· Contracting Officer (CO) - The site Contracting Officer shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

· Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the CO, the COR shall provide documentation to the CO.

· VA Liaison will provide clinical and administrative supervision. Any concerns will be shared immediately with the contracting agency

3. PERFORMANCE STANDARDS.

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards. The Performance Requirements Summary Matrix includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

Access

· The Contractor shall be responsible for accepting referrals in collaborating with the proper VA liaison.

· The Contractor shall be responsible for providing transportation for all emergent placements 24 hours and 7 days a week as well as provide transportation to the facility during Monday through Friday when clinically warranted for appointments.

· The Contractor shall provide case management, assessment, evaluation, discharge and referral services in collaboration with the VA as needed and indicated.

· There must be a full-time staff member or their designee available 24 hours a day, 7 days per week.

· Collaborate daily with VA Liaison regarding bed occupancy and bed availability.

· Communicate to the VA liaison who will in turn communicate to the MH provider if veteran is discharged &/or does not return to the bed status within 24 hours.

Therapeutic and Rehabilitative Services

· The Contractor shall provide access for up to 28 emergency shelter beds with a LOS up to 90 days for our homeless veterans which will be monitored and tracked with a VA liaison.

· Bed utilization and referrals are for both male and/or female veterans. Two beds will be allocated to Veteran families.

· Facility will provide all linen including sheets, towels, pillows, and blankets during LOS.

· 3 meals daily including lunch.

· Provide an environment where veteran can administer own medications.

· Maintain safe environment and pass pre-and annual inspection of facility by VA approved site team.

· Collaborate with VA emergency homeless bed case manager to arrange for follow-up and aftercare services.

Record & Reports

· The veteran’s record will include all essential identifying data relevant to the veteran (including all relevant assessments), data relating to the veterans admission, reports of contact with each veteran, reports of ‘staffing,’ all medication procedures documentation, as well as applicable certification of staff trained in supervision of meds.

· Individual case records must be kept in a secure, locked environment and be maintained in confidence as required by the Privacy Act of 1974, and all other applicable laws and regulations, and VA statutes and policies.

· Records will be available for inspection and evaluation at all times.

· Discharges will be reported to the VA within 24 hours of discharge and Discharge Summaries will be provided to the VA liaison within 3 working days.

· The Contractor is expected to report to the HCHV Liaison or designee emergency homeless bed case manager.

· All providers will comply with agency directives, circulars, procedures, and policies, maintain records and statistics, and carry out assigned caseloads and treatment for veterans referred for service provision under this agreement.

· Maintain current professional liability insurance.

· Comply with VHA confidentiality and HIPPA guidelines.

4. SURVEILLANCE METHODS

Various methods exist to monitor performance. The CO will use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the CO shall always contact the contractor or on-site representative when a problem is identified, and inform the manager of the specifics of the problem. The CO, with assistance from the COR, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

· DIRECT OBSERVATION.

· MANAGEMENT INFORMATION SYSTEMS (MIS).

· PROGRESS OR STATUS MEETINGS

· PERIODIC INSPECTION.

· USER SURVEY

5. RATINGS

· Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. Compliance with the Statement of Work is evaluated on an ongoing basis using various surveillance methods. The following ratings shall be used to indicate the extent to which the Contractor meets performance standards:

6. DOCUMENTING PERFORMANCE.

· ACCEPTABLE PERFORMANCE.

The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

· UNACCEPTABLE PERFORMANCE.

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's task manager or on-site representative. Any CDRs may become a part of the supporting documentation for contractual action. The Contractor will have 30 days from the receipt of the CDR to address actions that will be taken to address the concerns.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

· FREQUENCY OF MEASURMENT

During contract performance, the COR shall periodically assess whether the negotiated frequency of measurement is appropriate for the work being performed. Frequency of Performance Assessment Meetings.

The COR or designee shall meet with the contractor quarterly to assess performance and shall provide a written assessment.

Contract Program Manager Date

Contract Officer’s Representative (COR) Date

PERFORMANCE REPORT

1. CONTRACT NUMBER:

2. Prepared by: (Name of COR)

3. Date and time of observation: Quarterly Reviews

4. Observation:

Prepared by: