RFQ 36C10X23Q0254 0002 Amendment Revised B2 PWS.docx

Business Relationship Management Professional (BRMP) and Certified Business Relationship Management (CBRM) Training

B.2 PERFORMANCE WORK STATEMENT

1.0 REQUIREMENTS

The Department of Veteran Affairs, Business Integration and Outcomes Services (BIOS) has a requirement for 2 Business Relationship Management Professional (BRMP) Training for a total of 31 federal employees and 1 Certified Business Relationship Manager (CBRM) Training (New Version) for 12 Federal Employees that will be held virtually. This is an intensive, interactive, and hands-on 7-day program offered commercially for employee’s personal development in Business Relationship Management Strategies to build partnerships, enhance capabilities and drive value.

· 2 Business Relationship Training (BRMP)

· 1 Certified Business Relationship Manager (CBRM)

Certified Business Relationship Manager (CBRM) Option CLIN

10/1/2023- 9/30/2024

The Business Relationship Manager Training curriculum includes:

· What BRM is and the value it provides to an organization.

· Why BRM should be completely integrated into every element of your organization.

· The contribution of the BRM role to your organization’s purpose.

· The basic knowledge, skills, and mindsets of the BRM role.

· The core BRM approaches, tools, and templates used to achieve results.

· How a BRM team can advance the BRM capability to evolve culture, build partnerships, drive value, and satisfy purpose within your organization.

2.0 Period of Performance.

The period of performance is 12 months from the date of award with one Optional Task. The overall POP shall not exceed 12 months.

3.0 OPTIONAL TASK: CERTIFIED BUSINESS RELATIONSHIP MANAGER (CBRM)

The Contractor shall provide Certified Business Relationship Manager (CBRM) Training.

The Certified Business Relationship Manager Training curriculum includes:

· Effectively communicate the purpose and objectives of the Strategic BRM role and how to optimally position that role for maximum effectiveness within the enterprise.

· Understand how to use their personal power and influence to build business relationships and foster a culture that excels at business value results.

· Apply the Strategic Relationship Management processes and techniques to build and sustain trust relationships spanning Business Partner and Provider networks.

· Be able to assess Business Demand Maturity and Business Relationship Maturity and how these might evolve over time.

· Be able to apply cross-organization communication techniques to clearly articulate real Provider/business value delivered to the organization.

· Be able to influence executive leaders in their use of Provider Capabilities and Assets based upon the potential business value and convergence with business strategy.

· Promote and catalyze business innovation in the Provider’s sphere of influence.

· Be able to use the Business Value Management process, techniques, and metrics to define, realize and optimize the value of Provider capabilities and assets.

· Apply Business Partner Experience Management so as to foster a positive Business Partner perception of Provider capabilities as an essential element of building and sustaining trust relationships.

· Shape strategic agendas for optimum business value, with due consideration of external compliance requirements and potential risks to the business.

· Understand the implications of Lean/Agile methods for the BRM role and capability.

· Influence the development and deployment of available Provider capabilities based upon business need and potential to enable or create business value.

· Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes.

· Contribute to Business Transition Management in order to foster organizational understanding, support, adoption, and business value results of investments in new business capabilities.

4.0 SECTION 508

NOTICE OF THE FEDERAL ACCESSIBILITY LAW AFFECTING ALL ELECTRONIC AND INFORMATION TECHNOLOGY PROCUREMENTS

On August 7, 1998, Section 508 of the Rehabilitation Act of 1973 was amended to require that when Federal departments or agencies develop, procure, maintain, or use Electronic and Information Technology, that they shall ensure it allows Federal employees with disabilities to have access to and use of information and data that is comparable to the access to and use of information and data by other Federal employees. Section 508 required the Architectural and Transportation Barriers Compliance Board (Access Board) to publish standards setting forth a definition of electronic and information technology and the technical and functional criteria for such technology to comply with Section 508. These standards have been developed and published with an effective date of December 21, 2000. Federal departments and agencies shall develop all Electronic and Information Technology requirements to comply with the standards found in 36 CFR 1194.

4.1. Section 508 – Electronic and Information Technology (EIT) Standards:

The Section 508 standards established by the Architectural and Transportation Barriers Compliance Board (Access Board) are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure Electronic and Information Technology (EIT). These standards are found in their entirety at: http://www.section508.gov and http://www.section508.gov/acquisition-regulations. A printed copy of the standards will be supplied upon request.

The Contractor shall comply with the technical standards as marked:

4.2. Equivalent Facilitation

Alternatively, offerors may propose products and services that provide equivalent facilitation, pursuant to Section 508, E101.2. Such offerors will be considered to have provided equivalent facilitation when the proposed deliverables result in substantially equivalent or greater access to and use of information for those with disabilities.

4.3. Compatibility with Assistive Technology

The Section 508 standards do not require the installation of specific accessibility-related software or the attachment of an assistive technology device. Section 508 requires that the EIT be compatible with such software and devices so that EIT can be accessible to and usable by individuals using assistive technology, including but not limited to screen readers, screen magnifiers, and speech recognition software.

4.4. Acceptance and Acceptance Testing

Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the identified Section 508 standards’ requirements for accessibility and must include final test results demonstrating Section 508 compliance.

Deliverables should meet applicable accessibility requirements and should not adversely affect accessibility features of existing EIT technologies. The Government reserves the right to independently test for 508 Compliance before delivery. The Contractor shall be able to demonstrate 508 Compliance upon delivery.

Automated test tools and manual techniques are used in the VA Section 508 compliance assessment. Additional information concerning tools and resources can be found at http://www.section508.va.gov/section508/Resources.asp.

4.5. Special Shipping Instructions

Participation educational material will be provided to the participants themselves based on a roster provided to Franklin Covey program instructors. Rosters will be provided to Franklin Covey program instructors prior to the start of training for each session. Franklin Covey program instructors shall provide the Participation kits a minimum of two days before the start of training.

INFORMATION SECURITY CONSIDERATIONS:

The Assessment and Authorization (A&A) requirements do not apply, and a Security Accreditation Package is not required.

All VA sensitive information shall be protected at all times in accordance with local security field office System Security Plans (SSP’s) and Authority to Operate (ATO)’s for all systems/LAN’s accessed while performing the tasks detailed in this Product Description.

a. A prohibition on unauthorized disclosure: “Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA.” See VA handbook 6500.6, Appendix C, paragraph 3.a.

b. A requirement for data breach notification: Upon discovery of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access, the contractor/subcontractor shall immediately and simultaneously notify the COR, the designated ISO, and Privacy Officer for the contract. The term “security incident” means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. See VA Handbook 6500.6, Appendix C, paragraph 6.a.

c. A requirement to pay liquidated damages in the event of a data breach: “In the event of a data breach or privacy incident involving SPI the contractor processes or maintains under this contract, the contractor shall be liable to VA for liquidated damages for a specified amount per affected individual to cover the cost of providing credit protection services to those individuals.” See VA handbook 6500.6, Appendix C, paragraph 7.a., 7.d.

d. A requirement for annual security/privacy awareness training: “Before being granted access to VA information or information systems, all contractor employees and subcontractor employees requiring such access shall complete on an annual basis either: (i) the VA security/privacy awareness training (contains VA security/privacy requirements) within 1 week of the initiation of the contract, or (ii) security awareness training provided or arranged by the contractor that conforms to VA’s security/privacy requirements as delineated in the hard copy of the VA security awareness training provided to the contractor. If the contractor provides their own training that conforms to VA’s requirements, they will provide the COR or CO, a yearly report (due annually on the date of the contract initiation) stating that all applicable employees involved in the VA’s contract have received their annual security/privacy training that meets VA’s requirements and the total number of employees trained. See VA Handbook 6500.6, Appendix C, paragraph 9.