36C10X21Q0007 _1.docx

36C10X21Q0007

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

10-29-2020 Tanya Sims-Williams 240-215-1690 11-30-2020

10:00 AM ET

36C10X Strategic Acquisition Center - Frederick Department of Veterans Affairs

5202 Presidents Court, Suite 103 Frederick MD 21703

X

611430 $12 Million

N/A

Department of Veterans Affairs (VA) Veterans Health Administration (VHA) Office of Mental Health & Suicide Prevention (OMHSP)

36C10X Strategic Acquisition Center - Frederick Department of Veterans Affairs

5202 Presidents Court, Suite 103 Frederick MD 21703

VAFSC

U.S. Department of Veterans Affairs Financial Services Center

PO BOX 149971

(see Section B.1 invoicing/payment) Austin TX 78714-8917 1-(877)-489-6135

See CONTINUATION Page Web-Based Self-Help Courses for Veterans

Please see B.2 for Performance Work Statement and B.3 for Price Schedule.

All quote intentions, questions, and quotes shall be submitted in accordance with instructions to offerors in Section E no later than the following dates/time.

Questions: November 5, 2020, 10:00 AM ET Proposal Intentions: November 5, 2020, 10:00 AM ET Proposals: See block 8 above

See CONTINUATION Page

Lindi Sylvester

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

A. Contract Administration:

All contract administration matters will be handled by the following individuals:

(1) CONTRACTOR: TBD

(2) GOVERNMENT:

The Contracting Officer (CO) for this contract (hereafter “the CO”) is as follows:

Contracting Officer 36C10X Strategic Acquisition Center – Frederick Department of Veterans Affairs 5202 Presidents Court, Suite 103 Frederick MD 21703

a. The CO is responsible for providing overall scope oversight, maintaining communication between Contractor and VA, ensuring contract compliance, and administering the contract and any modifications. The CO is also responsible for ensuring that task orders issued under the contract (hereafter referred to as “orders”) are within the scope of the contract, issuing and administering all orders, overseeing payment or rejection of invoices, and ensuring that annual performance evaluations are completed either at the contract or order level.

b. The CO is the only person with authority to obligate the Government under the contract or any order, authorize changes to terms or conditions of the contract or any order, or otherwise bind the Government under the contract or any order.

The CO reserves the right to designate a Contracting Officer’s Representative (COR) at the contract or order level. The CO will issue a designation letter to the COR and the contractor to ensure that all parties understand the limited authority of the COR. In no event will the COR have authority to obligate or bind the Government or change the terms and conditions of the contract or any order.

An initial order will be placed at time of contract award for the minimum guaranteed quantities listed in subsection B.1.C.(1) below. Subsequent orders, if any, will be placed according to the Government’s need and availability of funding.

B. Task Order Procedures:

The Contractor shall provide services according to the delivery and performance requirements specified in the Performance Work Statement of the contract. Orders shall specify all applicable tasks, along with the associated deliverables and quantities required.

(1) VA will follow the ordering procedures and requirements in FAR 16.505(a) that are applicable to single award IDIQ contracts, including those set forth at FAR 16.505(a)(2) and 16.505(a)(7).

(2) As the Government identifies a need, the CO will issue an order to the contractor for the specific tasks and quantities required. The CO is the only person authorized to issue orders. The order may include additional or more specific information and requirements than the contract Performance Work Statement. Any conflicts between the terms of an order and the terms of the contract shall be resolved by giving precedence to the terms of the contract.

(3) Orders will be issued on the SF 1449 via email.

(4) Prices are determined at the contract level and shall remain firm fixed prices throughout the ordering period. Orders shall be placed according to the contract CLINs and prices.

(5) An order is not fully executed until the CO signs the order, after which the fully executed order will be sent via email to the Contractor. The Contractor is not authorized to commence performance at any time prior to issuance of a fully executed order. The Contractor’s failure to begin performance within the timeframe required may result in the termination of the order.

(6) The Contractor shall not perform or provide services that are not expressly identified in the contract and applicable order.

C. Minimum Guaranteed Amount and Maximum Value:

(1) The minimum guaranteed amount for this contract is $300,000.00. Orders beyond the minimum will be determined by the Government’s need. The Government has no obligation to issue orders for services beyond the minimum guaranteed amount.

(2) The maximum aggregate value of all awards and TOs under this IDIQ is $2,500,000,000. The maximum amount is for the entire five-year ordering period of the contract. The Government does not guarantee, and is not obligated to order, any quantities beyond the minimums identified in subsection B.1.C(1) above.

D. Invoicing:

(1) All payments by the Government to the contractor will be made in accordance with 52.232- 33, Payment by Electronic Funds Transfer – System for Award Management (Oct 2018).

(2) All invoices shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests (Nov 2018). Invoices shall be submitted monthly in arrears, upon Government final inspection/acceptance by the COR. Specific invoicing instructions will be specified in each order.

B.2 PERFORMANCE WORK STATEMENT (PWS)

Web-Based Self-Help Courses for Veterans All work detailed in this Performance Work Statement (PWS) is effort that may be required during the period of performance (POP) of the Indefinite Delivery, Indefinite Quantity (IDQ) contract.

Specific tasks will be awarded by task order. No work other than the minimum amount listed in Section B.1, Contract Administration Data, is guaranteed.

1.0 Background: Department of Veterans Affairs (VA), Veterans Health Administration (VHA) Office of Mental Health & Suicide Prevention (OMHSP), Informatics Service, Web Services, is responsible for developing and maintaining web-based self-help programs for Veterans, their family members, and other stakeholders in the Veteran community. The programs are being developed: (1) to support outreach to, and engagement with, Veterans who are not enrolled in VA, or who may otherwise not seek mental health services due to issue of stigma and, (2) to serve as an adjunct to evidence-based mental health services delivered by VA clinicians. This initiative is closely aligned with the VHA Strategic Plan priorities to improve Veterans’ mental health, to enhance the Veteran experience and access to health care, and to promote a Veteran-centric health care model and infrastructure.

2.0 Objectives: The Contractor shall develop and maintain Web-Based Self-Help Courses for Veterans and to perform tasks as indicated herein on all courses produced by Web Services. The quality of any deliverable shall be commensurate with the phase of work (i.e., proof of concept, prototype, alpha, beta, final release, etc.).

3.0 Scope: The scope of this contract includes the design, development, and maintenance of highly interactive web-based self-paced training courses for Veterans, Active Duty Service Members, and their families. All delivery will be web-based.

4.0 Place of Performance: Services will be provided at the Contractor’s location with the exception of possible trips to record videos or for strategic meetings to provide status update and collaborative studies on project success/challenges.

5.0 Ordering Period: The contract will have a five-year ordering period. The ordering period will be determined at award. There are no options.

6.0 Contract Type: This is a firm-fixed-price (FFP), single award indefinite-delivery indefinite-quantity (IDIQ) contract. Orders shall be placed as the Government need is identified and funding is available.

7.0 Definition. In accordance with FAR 2.101, Definitions, “day” means, unless otherwise specified, a calendar day, however for this contract “day” means business day.

8.0 Mandatory Tasks (Tasks To Be Determined By Task Order).

Upon receipt of a task order, the contractor shall provide all required labor and materials to provide the required deliverables as described in each order. Specifically, the contractor shall provide and perform the following:

8.1 Task 1: Program and Project Management. The Contractor shall provide Program and Project Management to the Web Services Office. The Contractor shall provide:

8.1.1 Collaborative Workspace. The Contractor shall provide a collaborative workspace, similar to or with the same functionality as SharePoint that allows all members of the team to interact with various aspects of the project. This environment must be accessible to all members of the team, including Subject Matter Experts and other stakeholders. Consideration of VA firewall issues must be considered. At a minimum, this collaborative environment will offer all users the capability to file share various versions of project files, transfer large (greater than 1 gigabyte) audio and video files and post messages. Collaborative workspace will be updated and maintained as needed or on a weekly basis as a minimum. The workspace must be well organized such that users can easily find and identify current and archived documents. User support (i.e. retrieving lost passwords) will be provided as needed.

8.1.2 Program Management Plan (PMP). The Program Management Plan for each task order shall lay out the Contractor’s approach, timeline and tools to be used in execution of the project.

The PMP shall take the form of both a narrative and graphic format that displays the schedule, milestones, risks and resource support (roles and responsibilities) and will be reviewed with VA staff on a weekly schedule. The PMP is a “living document” that accurately reflects the current, realistic expectation of when milestones will be met. It should include warnings or alerts that are triggered when real-time delays threaten the timely completion of tasks further down the pipeline. Ideally, the PMP would be constantly updated to remain current, including any changes and revisions. At a minimum, the Contractor shall update the PMP in advance of the Strategic Overview Project Meeting. The PMP will be reviewed and approved by the COR at the Strategic Overview Project Meeting. The PMP for each task order shall not exceed the task order’s PoP.

8.1.3 Strategic Overview Project Meetings. The Contractor shall design and develop a formal bi-weekly Strategic meeting format for all senior stakeholders to participate in. The Contractor shall distribute an agenda and supporting documents in advance of this meeting. The chief objectives of the meeting are to assess current project operations, identify and discuss future risks, and strategically prepare for future tasks. The Contractor shall alert VA staff to any difficulties, delays, or obstacles that are affecting current performance or may affect future performance. The Contractor shall distribute detailed notes of the meeting within 3 business days.

8.1.4 Project Production Meetings. The Contractor shall design and develop a formal weekly Production meeting format for all project operations staff to participate in including but not limited to: instructional designers, Subject Matter Experts (SMEs), and/or project managers to participate in. The Government has the right to reschedule the weekly meeting within 48 hours without any adverse action. The Contractor shall distribute an agenda and supporting documents in advance of this meeting. This is a “working meeting” i.e. only a brief amount of time should be spent reporting on project activities. This meeting is the venue in which work product is shared and feedback is given. An agenda for the meeting shall be distributed at least 24 hours in advance of the meeting. The Contractor shall take detailed notes including feedback given, suggestions or decisions made, action items, and schedule updates. The notes shall also include active links to the courses being worked on/ discussed in the meeting. The Contractor shall distribute the notes of the meeting by the end of the week after the Project Production Meeting was held. The PMP should be immediately updated with any relevant information; however, the final delivery date shall not exceed Section 6.0, Period of Performance.

8.1.5 Monthly Progress Report. The Contractor shall submit monthly progress report addressing the status of all active efforts. The official reporting for order compliance shall be these monthly reports due on the fifth (5th) business day of each month. The reports will cover progress and shortfalls for the prior month. At the conclusion of each task, the Contractor shall provide a written memo documenting task completion.

The monthly progress report shall provide a summary of the past month’s user traffic to the websites (i.e. Google analytics), identifying any service interruptions, technical difficulties, and maintenance tasks performed. The report shall also identify any problems with the projects that may have arisen and an explanation of how each problem was resolved, or where not resolved, and a plan for how the problem will be resolved. The contractor shall take minutes of all formal conference calls and/or meetings held with VA. Copies of these minutes shall be attached to the next monthly progress report.

Monthly progress reports shall contain, but are not limited to, the following:

i. Status summary

ii. Change request status (new, open, closed since last report)

iii. Issue status (new, open, and closed since last report)

iv. Traffic report from previous month (i.e. Google analytics)

v. Schedule status

vi. Minutes of status meetings

vii. Contractor staff roster (providing updates as they occur, including personnel and security requirements)

viii. Status of required background investigations, when applicable

ix. Links to all versions of the courses (active, in development, and archived) The Contractor shall notify the VHA Business and Technical Owners, COR and Contracting Officer, in writing, if problems arise that could adversely impact the performance of the order.

8.2 Task 2: Analysis and Design. The Contractor shall provide services analysis and design for the web mediated self-help programs. Courseware will be developed using an HTML 5 Responsive Design format which covers the spectrum from handheld devices such as smart phones and tablets up to desktop computers. The courseware will conform to VA 508 accessibility standards, found at www.section508.va.gov, and will be fully compliant with VA Enterprise Web Infrastructure Support (EWIS) policies and procedures, found at www.oit.va.gov. Services include evaluation, planning, analysis and design. The Contractor will identify necessary resources with expertise in Project Management, Instructional Design, User Interface/User Experience Design, graphic design, video production, and e-Learning production.

Course Outline – The Government will be responsible for the preparation and development of a course outline. The Government Planning Committee (PC) will have approximately four to six weeks from task order award to review existing training materials, videos, manuals, courseware, etc. on the identified topic and reach consensus on a high-level outline for the course. The Government will use this information to prepare a formal course outline. The Course Outline will include the overall course objectives, the intended audience, the primary topics that will be covered and student performance objectives. The Contractor will use this information to prepare storyboards based upon Government provided courseware goals and objectives.

8.2.1 Design Concept Document. The Contractor is responsible for delivering a brief presentation that provides an overview of their design approach for a new/revised course. This Concept Document shall describe the “look and feel” of the course, intended source material, style of animations or video, themes or metaphors to be used in interactive exercises, buttons and icons, and other distinguishing features. It shall identify the number of modules (chapters) and how the content from the Course Outline will be divided. It may contain a description of the Graphical User Interface (GUI) or any other future deliverable in order to obtain consensus before starting work on that deliverable. The Concept Document shall identify the resources to be used in the design and development of the course, along with any necessary updates to the Project Plan. The Concept Document shall be presented in a scheduled teleconference, with the written document being shared in advance of the meeting.

8.2.2 Storyboards (SB). The Contractor is responsible for providing storyboards as defined in each task order to support all the modules contained in any planned course. Each course will have an identified number of modules (chapters). Storyboard deliverable represents the total storyboards for all of the modules of a course. For each module, up to three storyboards will be developed, one Alpha [which has undergone Quality Assurance (QA) review by the contractor and implemented those recommended changes], one Beta [includes changes requested by VA after reviewing Alpha, and additional contractor QA review and recommended QA changes], and one Final [all recommended changes incorporated and approved by VA representative] to be developed. Design of all SBs will be based upon the use of a HTML 5 Responsive Design format. By definition an SB is a detailed design document developed in software such as MS PowerPoint that includes all course content, interactive exercises, graphics, and scripts of Audio and Video segments. MS PowerPoint is the preferred delivery method for SBs but other modes may be considered if they meet the needs of the Government. The storyboard must have all content/text written at no higher than a 7th grade reading level. The Alpha storyboard must have descriptions of all interactive exercises and media elements to be included.

The SB process shall include the following steps as a minimum:

i. Contract Instructional Designer generates first draft of SB.

ii. Subject Matter Experts review and provide feedback regarding the SB.

iii. Contractor implements changes identified by Subject Matter Experts (SMEs) into SBs.

iv. Contractor conducts QA on all SB content.

v. SMEs review and approve final SB to Program Manager.

vi. Final SB, delivered to development team.

Storyboarding of each module can proceed serially, or in parallel depending on the availability of VA team and Contractor level of effort. The decision to proceed serially or in parallel will be made at the Concept Document stage.

7.0 7.1 7.2 7.2.1 7.2.2

8.2.3 Graphical User Interface (GUI). The Contractor will provide a GUI Mock-up template which illustrates as a minimum the overall design and functionalities for elements such as navigation, pointers, icons, menus, pulldowns and buttons. Mock-up will provide views ranging the full gamut of devices including Smart phone/Tablet/Desktop utilizing RWD/HTML 5 processes. Contractor must test all color choices for 508 compliance prior to submission of deliverable.

8.2.4 Media library. The Contractor will provide and maintain a Media Library for the storage and maintenance of media (audio/still images/video) associated with the assigned course. The Library must be well organized and labelled such that a new user can easily find a desired image or video. It shall include all of the audio, still images, videos assets used in the course, along with at least 20 additional still images that may be used for promotional materials. These images must be reviewed and approved by the VA. The Government shall be granted enduring access to the Media Library.

8.2.5 Student Interactivities. The Contractor will design student interactivities that function to a minimum of a level 3 of interactivity as described in Attachment A.

Any interactivity that is less than a Level 3 (e.g. slideshows, videos) shall be considered to be included as part of the core course development. Only Level 3 (or above) interactivities shall qualify for this additional deliverable. Each student interactivities shall consist of up to 3 versions: alpha, beta, and final. Quality standards for these versions are consistent with those for the Storyboards. Exercise design will be based upon course objectives and must be consistent with both the design concepts of the course. Exercises must function within the VA hosted responsive design environment and pass VA 508 testing. Completed exercises will reside both in the designated location within the course and in the Resources module.

8.2.6 Stand-alone Video. This deliverable is not to be used for videos that are produced as part of the core development of a course. This is for a stand-alone video of up to 10 minutes in length that is requested outside of that process. These videos may be promotional (e.g. a teaser video to go on a landing page) or educational (e.g. a “how-to” video for nurses to use the sleep diary). VA will provide the objectives of the video, the intended audience, and the suggested length. The Contractor shall provide expertise on the most effective approach, shall write scripts, select images, and create any necessary animation. Contractor shall be responsible for all logistics involved in creating the video. VA must provide approval of the concept/approach to be used, the scripts, and the images to be included. VA may request up to 3 “cuts” of the full length video, for example, if a 5-minute full length instructional video is created, VA may also request a 30-second version of it and a 2-minute version.

8.3 Task 3: Development. In preparation for the successful deployment of the Web Mediated Self-help Program courses, the Contractor shall create the HTML 5/ Responsive Web Design (RWD) mock up utilizing the final storyboards. The Contractor shall ensure that all products are 508 compliant via the VA Section 508 office by submitting the appropriate VA Section 508 Conformance documents for each product to the VA Section 508 Office at Section508@va.gov. Conformance documents may be obtained here: http://www.section508.va.gov The Contractor shall produce all media elements required for these courses including photography, animation, and video; and shall coordinate logistics and provide all necessary services to shoot and produce video on location or in studio if determined needed. Production of these media elements should be considered part of these development deliverables.

8.3.1 Web Development. The Contractor shall use final storyboards to create the RWD mock up. The Contractor shall populate the template with content and incorporates media files. The Contractor shall make the prototype module available on the shared site for PC and focus group review. The Contractor shall incorporate feedback and create final version of each course. Web Development may have up to 3 versions: Alpha, Beta, and Final. Quality expectations are consistent with those for the Storyboards. The Alpha version shall be based on either the final Storyboard or another web/mobile product that can serve as a storyboard to provide content, design, and structure for the RWD mock-up.

8.3.2 Updates and Maintenance. The Contractor shall make minor updates or repairs to courseware on an as-needed basis or based on the initial assessment:

8.3.2a Initial Assessment (Once per life of the contract). The Contractor shall perform a detailed assessment of all courses/pages found in VeteranTraining@va.gov including a new course and a Director’s cut. Assessment will consist of but not limited to a review of all Pages, Documents, Images and Interactivities for style, inclusiveness, functionality, grammar and reading levels, standards found in the VHA Style Guide will be followed. The Contractor shall produce a detailed report on each course with all findings and report the level of difficulty in taking corrective actions and any suggested additional courses of action. The reports shall be completed/presented to the VA Team while concurrently moving on to the next course review.

8.3.2b Maintenance (Annually). Based on the initial assessment and current issues, the Contractor shall make minor adjustments or repairs to courseware on an as-needed basis. This deliverable shall cover diagnosing the problem and applying corrective actions and any administrative work necessary to support that action (i.e. emails to EWIS or other VA regulatory organizations to request promotion of the new version). This deliverable shall include changes made at the request of VA or in response to changes in the VA/Internet environment.

8.4 Task 4: Implementation. The Contractor shall coordinate with VA stakeholders to successfully post courses on a Government provided template. The contractor will be responsible for an overall course template.

8.4.1 Course Landing Page. The Contractor shall create a course Landing Page. The Contractor will be responsible for developing a “Home Page” or “Landing Page” on www.veterantraining.va.gov using the VA Enterprise Content Management System from which users will launch the course. The Landing page serves the following purposes: creates a welcoming portal for individuals wishing to take the course; provides a “teaser video” or animation which gives an overview of using the course; provides engaging and appealing information about the course for individuals who are curious but not yet committed to taking the course; provides a user-friendly portal for links to additional resources; allows users to contact VA to share feedback or request information. Deliverables must be designed IAW handbook 6102 Guidelines for internet and intranet establishment and administration: See 6102 Guidelines at https://www.voa.va.gov/DocumentView.aspx?DocumentID=225.

8.5 Task 5: Coordinate /Post/Produce Courses. The Contractor shall coordinate with VA OI&T Enterprise Web Infrastructure Services (EWIS) to successfully post the courseware in various formats. The primary format is posting the VA server version, which is a stand-alone version on a VA EWIS server. An optional version is a SCORM or LMS or Database version which uses a log-in and database or LMS in order to save user information. Another version is for CD/DVD. This version includes two master DVDs for replication purposes and also produce an initial run of 100 copies of courseware for distribution. It must be packaged in a commercial quality case with artwork and must have accurate user-friendly instructions on how to play the disk. A final option is a Downloadable version. This version allows users to download all of the courseware to be saved on their computer. This version must include all the necessary executable files such that user can easily play the course without any additional software. It must also include clearly written instructions that a lay-person could understand. Examples of previous courseware produced by this office may be viewed at https://www.veterantraining.va.gov/

8.5.1 Courseware VA Server Version. The contractor shall deliver the course in a stand-alone server version that can be deployed on a VA EWIS server. This deliverable includes minor modifications made (after approval of RWD Final) in order to meet EWIS compliance and be fully deployed.

8.5.2 Courseware SCORM Version. The Contractor shall deliver the course that can be deployed on a Learning Management System (LMS) or used with a database (e.g. for a research study). This deliverable covers all of the work needed to modify the complete, standard course into this format. Courseware may need to be designed into a multiple SCO format in order to allow each module to be treated as a separate SCO. If a specific LMS or platform is identified, this deliverable shall include the course’s deployment and functionality testing on that platform. Otherwise, it shall pass conformance testing on the ADL Test Suite and functionality testing on a VA provided LMS test platform.

8.5.3 Courseware CD/DVD Version. The Contractor shall deliver the course delivered as a CDC/DVD standalone version. The Contractor shall provide two master DVDs for replication purposes and also produce an initial run of 100 copies of courseware for distribution. This shall include VA approved artwork on the cover and user-friendly directions printed on the disks.

8.5.4 Courseware Downloadable Version. The Contractor shall deliver the course in a user downloadable version. This shall include VA approved artwork on the cover and user-friendly directions printed on the disks.

8.5.5 Implement Course. This deliverable represents the successful completion of producing all requested versions of the course. It includes taking the courseware through the testing environment and obtaining the final approvals to make it available to the assigned URL on the official VETERANTRAINING website.

9.0 Deliverables

The number (quantities) of deliverables ordered will be included in each task order.

8.1 Task 1: Program and Project Management

8.2 Task 2: Analysis and Design

8.2.6a.2 - Stand-alone Video - 5 minutes (Reduced Version)

8.2.6a.3 - Stand-alone Video - 2 minutes (Reduced Version)

8.2.6a.4 - Stand-alone Video - 30 seconds (Reduced Version)

8.2.6b.2 - Stand-alone Video, 2 minutes (Reduced Version)

8.2.6b.3 - Stand-alone Video, 30 seconds (Reduced Version)

8.2.6c.2 - Stand-alone Video, 30 seconds (Reduced Version)

8.3 Task 3: Development

8.4 Task 4: Implementation

8.5 Task 5: Coordinate/Post/Produce Courses

10.0 Delivery/Performance Schedule. The delivery or performance schedule shall be determined on each individual task order.

11.0 Delivery. If for any reason, any deliverable cannot be delivered in the task order’s time schedule, the contractor shall provide a written explanation to the Contracting Officer. This written transmittal shall include a firm commitment of when the work shall be completed. This notice to the Contracting Officer shall cite the reasons for the delay, and the impact on the overall project. The Contracting Officer will then review the facts and issue a response in accordance with applicable regulations.

12.0 Quality Assurance Surveillance Plan (QASP)

Standard

Surveillance Incentive

1. Efficient and effective in meeting requirements

1. Meets technical needs and mission requirements

1. Provides quality services/products

1. Products completed, reviewed, delivered in accordance with the established schedule

1. Notifies customer in advance of potential problems

1. Services/products delivered were of desired quality.

The COR will utilize a Quality Assurance Surveillance Plan (QASP) throughout the life of the contract to ensure that the Contractor is performing the services required by this PWS in an acceptable level of performance. The Government reserves the right to alter or change the surveillance methods in the QASP at its own discretion.

13.0 Government-Furnished Property (GFP), Material (GFM), Equipment (GFE), or Information (GFI). GFI, GFP, GFM, or GFE if applicable, will be specified as necessary by each individual task order. It is not anticipated that GFP, GFM, or GFE will be provided. Contract developers will need VA network access – and therefore require a background check. Although they will need VA network login, they will NOT have access to Veterans Personal health information.

14.0 Security. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. All contractors and subcontractors working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. They will also be expected to completed annual training which is listed under 16.5 TMS.

The level of risk for this contract is a Tier 1 (NACI) with no access to sensitive VA sensitive information. The COR will be responsible for handling the paperwork for obtaining/removing the correct VA access for the contracting staff. Contract developers will need VA network access – and therefore require a background check. Although they will need VA network login, they will NOT have access to Veterans Personal Health Information.

The contractor, their personnel, and their subcontractors shall be subject to the Federal laws, regulations, standards, and VA Directives and Handbooks regarding information and information system security as delineated in this contract by Handbook 6500.6, Attachment B.

The contractor/subcontractor must notify the Contracting Officer and the COR immediately when an employee working on a VA system with access to VA information is to be reassigned or leaves the contractor/subcontractor’s employ. The Contracting Officer and the COR must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

15.0 Travel: Travel may be necessary to discuss complex issues. Also travel may be necessary for video shoots for Veterans/Subject Matter Experts if they are grouped together. Travel must be approved in advance by the COR and will be reimbursed in accordance with the Federal Travel Regulations. Travel requirements will be detailed per task order is not expected to be greater than $20,000 per task order.

16.0 Special Material Requirements. Not applicable as the contractor shall provide all desktop hardware, software, and operating supplies for their personnel that are requested / required to perform the work on Government sites as well as contractor sites. Hardware and software must be compatible with Veterans Health Information Systems and Technology Architecture (VistA) systems. Hardware shall include interface devices required to interact with Government systems/networks. Software applications shall include standard applications as used by the Government to provide for interaction between the Government and the contractor personnel and systems.

17.0 Other Unique Requirements

17.1 Formal Acceptance or Rejection of Deliverables: The Government will have ten business days to review each deliverable and provide feedback/comments. The contractor shall have five business days to incorporate feedback/comments and make appropriate revisions. The contractor shall provide the revised version of each deliverable to the VA PM. The VA PM will review the deliverable and advise the COR of its acceptability. The COR will determine the final acceptance by the Government and inform the Contractor of the decision.

The contractor shall be responsible for adhering to all pertinent VA standards including but not limited to ensuring that all documentation and deliverables are stored on appropriate VA servers within one week of their completion. The contractor shall use the VA Nationwide Teleconferencing System (VANTS) for all pertinent conference calls, and the VA Exchange server for all pertinent email. Upon assignment of VA email accounts, use of external email accounts for the purpose of VA communications and business will be prohibited. The contractor shall be responsible for adhering to all pertinent VA information technology policies and procedures, which will be made available at the contractor’s request on award.

17.2 Key Personnel – Program Manager and Instructional System Specialist

17.2.1 The contract shall have the replacement of the key personal approves/disapproves by the CO after the VA Team reviews and offers their recommendation.

17.2.2 The Program Manager minimum required qualifications are as follows:

a. Education B.S. / B.A.

b. Ten years of experience for work similar in size and complexity.

c. Relevant certifications, such as FAC P/PM or Project Management Institute Project Management Professional (PMIPMP) certified or equivalent.

17.0 17.1 17.2 17.2.1 17.2.2

17.2.3 The Instructional System Specialist minimum required qualifications are as follows:

a. Education B.S/B.A.

b. Ten years of experience for work similar in size and complexity to include familiarity with HTML-5 design and 508 compliance.

c. Relevant certifications, such as the ASDT Certified Professional in Learning and Performance (CPLP) or equivalent.

17.3 Post Award Orientation Conference: Kick-Off Meeting: The Government shall hold a Post Award Orientation Conference (PAOC) with Mental Health Services advisory groups comprised of key stakeholders and Subject Matter Experts (SMEs), PMs, and the COR. The Government shall schedule the PAOC to be held within ten calendar days after award or as agreed upon between the COR and the contractor.

17.4 Contractor Staff Roster: Within five business days after award, the Contractor shall provide an initial roster of Contractor and Subcontractor employees to the COR to begin their background investigations. The roster shall contain each Contractor personnel’s Full Name, Date of Birth, Place of Birth, email address and individual background investigation level requirement. The Contractor shall submit full Social Security Numbers either within the Contractor Staff Roster or under separate cover to the COR. The Contractor Staff Roster shall be updated and provided to VA within one day of any changes in employee status, training certification completion status, Background Investigation level status, additions/removal of employees, etc. throughout the PoP. The Contractor Staff Roster shall remain a historical document indicating all past information and the Contractor shall indicate in the Comment field, employees no longer supporting this contract. The preferred method to send the Contractor Staff Roster or Social Security Number is by encrypted e-mail. If unable to send encrypted e-mail, other methods which comply with FIPS 140-2 are to encrypt the file, use a secure fax, or use a traceable mail service. The final roster shall be provided 30 days after task order award.

17.5 Talent Management System User Request: There is training that will need to be completed within 3 business days by staff that will need access to the VA system. The contractor shall have its identified staff of who will be applying for access to the VA system access by accessing www.TMS@va.gov. Please contact the COR to make sure they are available in case there are questions. They will select “VHA” for the location they will be working and then select “Contractor” on the next page. After that, enter all the required information. The VA Location will be BAN.

The Contractor personnel shall complete mandatory training (VA Privacy and Information, Security and Rules of Behavioral (#10176)) using TMS. The Contractor shall provide the COR a copy of the training certificates for each applicable employee within one week of the initiation of the contract and annually thereafter as required. Failure to complete this mandatory training within the timeframe required will be grounds for suspension or termination of all physical and/or electronic access privileges and removal from work on the contract until such time as the training is completed. Any questions should be directed to the COR.

B.3 PRICE/COST SCHEDULE

The PRICE SCHEDULE for this solicitation is provided as Attachment E. Any contract resulting from this solicitation will include a final PRICE SCHEDULE with the CLIN number, description, and unit price in this section. Quantities and extended price per CLIN will not be listed in the IDIQ PRICE SCHEDULE.

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SECTION C - CONTRACT CLAUSES

C.1 FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN).