Attachment 7 - Optional Task Historical Data.pdf
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- Q201--CCN-Next Gen Medical
- Solicitation number
- 36C10G26R0003
About this file
This file is a Veterans Affairs (VA) referral management performance report for fiscal year 2024, presenting detailed operational metrics across multiple VISNs (Veterans Integrated Service Networks) and facility locations.
The report tracks referral processing performance across 11 VISNs and 33 stations, with a total referrals sent volume of 619,716 for FY24. Key performance metrics include referral allocation, referrals sent, referrals scheduled, referrals returned, percentage appointed, and utilization percentage. Overall system performance shows 87.3% appointment rates and 71.0% utilization across all facilities. The data is disaggregated by VISN (ranging from VISN 1 through VISN 22), facility location, and station number, allowing granular performance analysis. Notable facilities include large-volume centers such as VISN 11 (619,716 referrals) and VISN 6 (317,014 referrals), with varying performance levels by location. The report also includes historical comparison data for FY21 through FY24, showing referral volume growth from 133,340 to 619,716, and tracks performance split between two contractor networks: Optum (19 stations, 317,014 volume in FY24) and TriWest (14 stations, 302,702 volume in FY24). Performance data indicates that appointment rates cluster around 83-91% with utilization rates ranging from 2% to 120% depending on facility capacity and demand.
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Region/VISN/Facility VISN Facility Location STATION Referral Allocation Referrals Sent Referrals Scheduled Referrals Returned % Appointed Utilization %
72837 51539 44234 7271 85.8 % 70.8 %
72837 51539 44234 7271 85.8 % 70.8 %
Durham Total 13850 15099 12792 2294 84.7 % 109.0 %
Fayetteville Total 30477 27707 23696 3994 85.5 % 90.9 %
Hampton Total 10225 7756 6824 929 88.0 % 75.9 %
Richmond Total 14621
Salisbury Total 3664 977 922 54 94.4 % 26.7 %
3296 2510 2085 424 83.1 % 76.2 %
3296 2510 2085 424 83.1 % 76.2 %
Madison Total 3296 2510 2085 424 83.1 % 76.2 %
240096 185216 161986 23110 87.5 % 77.1 %
54491 51622 43674 7911 84.6 % 94.7 %
Atlanta Total 26684 27666 23602 4045 85.3 % 103.7 %
Augusta Total 7258 6751 5747 996 85.1 % 93.0 %
Central Alabama Total 20549 17205 14325 2870 83.3 % 83.7 %
106884 71781 63846 7886 88.9 % 67.2 %
Bay Pines Total 24141 12800 11270 1520 88.0 % 53.0 %
Gainseville Total 26190 25692 22622 3052 88.1 % 98.1 %
Orlando Total 8879 9994 8678 1307 86.8 % 112.6 %
Tampa Total 18015 18607 17034 1562 91.5 % 103.3 %
West Palm Beach Total 29659 4688 4242 445 90.5 % 15.8 %
30744 26316 22707 3589 86.3 % 85.6 %
Memphis Total 10253 7053 6100 946 86.5 % 68.8 %
Nashville Total 20491 19263 16607 2643 86.2 % 94.0 %
47977 35497 31759 3724 89.5 % 74.0 %
Biloxi Total 29324 21405 19062 2335 89.1 % 73.0 %
Jackson Total 11217 7482 6843 637 91.5 % 66.7 %
New Orleans Total 7436 6610 5854 752 88.6 % 88.9 %
316229 239265 208305 30805 87.1 % 75.7 %
VISN 6 VISN 5 VISN 11
Sta 19 Sta 14 Sta 33
Volume 317014 Volume 302702 Volume 619716
Total
3 Total
7 Total
8 Total
16 Total
6 Total
2 Total
12 Total
Total
Region/VISN/Facility VISN Facility Location STATION Referral Allocation Referrals Sent Referrals Scheduled Referrals Returned % Appointed Utilization %
1 72837 51539 44234 7271 85.8 % 70.8 %
2 3296 2510 2085 424 83.1 % 76.2 %
3 240096 185216 161986 23110 87.5 % 77.1 %
338621 225413 197502 27873 87.6 % 66.6 %
104344 74100 64099 9976 86.5 % 71.0 %
Total 76226 62889 54505 8362 86.7 % 82.5 %
549 76226 62889 54505 8362 86.7 % 82.5 %
Total 28118 11211 9594 1614 85.6 % 39.9 %
674 28118 11211 9594 1614 85.6 % 39.9 %
13929 13655 11944 1709 87.5 % 98.0 %
Total 13929 13655 11944 1709 87.5 % 98.0 %
660 13929 13655 11944 1709 87.5 % 98.0 %
92202 46791 39564 7223 84.6 % 50.7 %
Total 25532 8930 7607 1323 85.2 % 35.0 %
648 25532 8930 7607 1323 85.2 % 35.0 %
Total 49032 34729 29390 5337 84.6 % 70.8 %
663 49032 34729 29390 5337 84.6 % 70.8 %
Total 7958 860 663 197 77.1 % 10.8 %
653 7958 860 663 197 77.1 % 10.8 %
Total 7126 2116 1818 297 85.9 % 29.7 %
668 7126 2116 1818 297 85.9 % 29.7 %
Total 2554 156 86 69 55.1 % 6.1 %
692 2554 156 86 69 55.1 % 6.1 %
6823 3123 2726 397 87.3 % 45.8 %
Total 6823 3123 2726 397 87.3 % 45.8 %
612 6823 3123 2726 397 87.3 % 45.8 %
121323 87744 79169 8568 90.2 % 72.3 %
Total 40997 28634 26161 2471 91.4 % 69.8 %
501 40997 28634 26161 2471 91.4 % 69.8 %
Total 22702 16629 14733 1895 88.6 % 73.2 %
605 22702 16629 14733 1895 88.6 % 73.2 %
Phoenix Total 5144
Total 31037 29555 26989 2563 91.3 % 95.2 %
664 31037 29555 26989 2563 91.3 % 95.2 %
Total 21443 12926 11286 1639 87.3 % 60.3 %
691 21443 12926 11286 1639 87.3 % 60.3 %
654850 464678 405807 58678 87.3 % 71.0 %
Total
Total
Albuquerque
Loma Linda
San Diego
West LA
White City
Total
Sacramento
Total
Portland
Puget Sound
Roseburg
Spokane
Dallas
Temple
Total
Salt Lake City
Total
Total
Total
Region/VISN/Facility VISN Facility Location STATION Referral Allocation Referrals Sent Referrals Scheduled Referrals Returned
23500 18936 16400 2516
23500 18936 16400 2516
Durham Total 4200 4290 3759 524
Fayetteville Total 10500 10467 9122 1338
Hampton Total 3000 3104 2516 585
Richmond Total 4400
Salisbury Total 1400 1075 1003 69
Madison Total 315
64400 58813 50690 8090
18450 17898 14961 2931
Atlanta Total 9000 9043 7619 1422
Augusta Total 2250 2126 1835 289
Central Alabama Total 7200 6729 5507 1220
24500 21302 18932 2352
Bay Pines Total 6000 4844 4300 540
Gainseville Total 8000 8217 7166 1037
Orlando Total 3000 2957 2637 320
Tampa Total 4000 3954 3661 293
West Palm Beach Total 3500 1330 1168 162
9300 8615 7116 1494
Memphis Total 3300 2778 2309 467
Nashville Total 6000 5837 4807 1027
12150 10998 9681 1313
Biloxi Total 7500 6992 6092 896
Jackson Total 2400 1760 1618 142
New Orleans Total 2250 2246 1971 275
88215 77749 67090 10606
Total
Total
Total
12 Total
3 Total
7 Total
8 Total
16 Total
Total
% Appointed Utilization % Region/VISN/Facility VISN Facility Location STATION Referral Allocation Referrals Sent
86.6 % 80.6 % 1 23500 18936
86.6 % 80.6 % 2 315
87.6 % 102.1 % 3 64400 58813
87.2 % 99.7 % 92243 77289
81.1 % 103.5 % 28287 24090
Total 21936 19939
93.3 % 76.8 % 549 21936 19939
Total 6351 4151
674 6351 4151
25080 18740
86.2 % 91.3 % Total 5442 4895
83.6 % 97.0 % 648 5442 4895
84.3 % 100.5 % Total 13638 10322
86.3 % 94.5 % 663 13638 10322
81.8 % 93.5 % Total 2369 598
88.9 % 86.9 % 653 2369 598
88.8 % 80.7 % Total 3145 2820
87.2 % 102.7 % 668 3145 2820
89.2 % 98.6 % Total 486 105
92.6 % 98.9 % 692 486 105
87.8 % 38.0 % 4682 4414
82.6 % 92.6 % Total 4682 4414
83.1 % 84.2 % 612 4682 4414
82.4 % 97.3 % 34194 30045
88.0 % 90.5 % Total 9771 11606
87.1 % 93.2 % 501 9771 11606
91.9 % 73.3 % Total 7345 6763
87.8 % 99.8 % 605 7345 6763
86.3 % 88.1 % Phoenix Total 3858
Total 7060 7483
664 7060 7483
Total 6160 4193
691 6160 4193
180458 155038
Spokane
White City
Total
21 Total
Sacramento
22 Total
Albuquerque
Loma Linda
San Diego
West LA
Total
Total
Total
4 Total
17 Total
Dallas
Temple
20 Total
Portland
Puget Sound
Roseburg
Referrals Scheduled Referrals Returned % Appointed Utilization %
16400 2516 86.6 % 80.6 %
50690 8090 86.2 % 91.3 %
65290 11981 84.5 % 83.8 %
20132 3958 83.6 % 85.2 %
16547 3392 83.0 % 90.9 %
16547 3392 83.0 % 90.9 %
3585 566 86.4 % 65.4 %
3585 566 86.4 % 65.4 %
15406 3326 82.2 % 74.7 %
4059 836 82.9 % 89.9 %
4059 836 82.9 % 89.9 %
8500 1820 82.3 % 75.7 %
8500 1820 82.3 % 75.7 %
448 149 74.9 % 25.2 %
448 149 74.9 % 25.2 %
2340 477 83.0 % 89.7 %
2340 477 83.0 % 89.7 %
59 44 56.2 % 21.6 %
59 44 56.2 % 21.6 %
3670 739 83.1 % 94.3 %
3670 739 83.1 % 94.3 %
3670 739 83.1 % 94.3 %
26082 3958 86.8 % 87.9 %
10328 1277 89.0 % 118.8 %
10328 1277 89.0 % 118.8 %
5531 1229 81.8 % 92.1 %
5531 1229 81.8 % 92.1 %
6553 929 87.6 % 106.0 %
6553 929 87.6 % 106.0 %
3670 523 87.5 % 68.1 %
3670 523 87.5 % 68.1 %
132380 22587 85.4 % 85.9 %
Region/VISN/Facility VISN Facility Location STATION Referral Allocation Referrals Sent Referrals Scheduled Referrals Returned % Appointed
75951 61372 53132 8163 86.6 %
75951 61372 53132 8163 86.6 %
Durham Total 19738 19299 17023 2241 88.2 %
Fayetteville Total 27650 27769 23854 3902 85.9 %
Hampton Total 13316 10852 9104 1725 83.9 %
Richmond Total 10617
Salisbury Total 4630 3452 3151 295 91.3 %
149697 143218 123523 19584 86.2 %
62461 57988 49336 8611 85.1 %
Atlanta Total 23037 21855 18698 3147 85.6 %
Augusta Total 6487 5994 5066 923 84.5 %
Birmingham Total 12011 9146 8070 1062 88.2 %
Total 20926 20993 17502 3479 83.4 %
619 20926 20993 17502 3479 83.4 %
24854 24486 21920 2547 89.5 %
Total 7143 7177 6379 795 88.9 %
516 7143 7177 6379 795 88.9 %
Total 6703 6555 5665 885 86.4 %
573 6703 6555 5665 885 86.4 %
Total 3000 2940 2635 302 89.6 %
675 3000 2940 2635 302 89.6 %
Total 8008 7814 7241 565 92.7 %
673 8008 7814 7241 565 92.7 %
27055 26136 21871 4241 83.7 %
Memphis Total 10513 9933 8213 1705 82.7 %
Nashville Total 16542 16203 13658 2536 84.3 %
35327 34608 30396 4185 87.8 %
Biloxi Total 21456 21151 18460 2680 87.3 %
Jackson Total 7230 7000 6380 617 91.1 %
New Orleans Total 6641 6457 5556 888 86.0 %
225648 204590 176655 27747 86.3 %
Total
Total6
Total
Total3
Gainseville
Orlando
Tampa
Total9
Total
Central Alabama
Total
Bay Pines
Total16
VISN 5 VISN 5 VISN 10
Sta 18 Sta 18 Sta 36
Volume 256227 Volume 288182 Volume 544409
Utilization % Region/VISN/Facility VISN Facility Location STATION Referral Allocation Referrals Sent Referrals Scheduled
80.8 % 1 75951 61372 53132
80.8 % 3 149697 143218 123523
97.8 % 362564 219465 188487
100.4 % 69940 65598 56112
81.5 % Total 53353 54837 46750
549 53353 54837 46750
74.6 % Total 16587 10761 9362
95.7 % 674 16587 10761 9362
92.8 % 68844 17122 15204
94.9 % Denver Total 24449 3335 2981
92.4 % Total 44395 13787 12223
76.1 % 660 44395 13787 12223
100.3 % 66080 45635 37520
100.3 % Total 15781 13222 10977
98.5 % 648 15781 13222 10977
100.5 % Total 23962 24635 20169
100.5 % 663 23962 24635 20169
97.8 % Total 6326 1682 1310
97.8 % 653 6326 1682 1310
98.0 % Total 10682 5773 4830
98.0 % 668 10682 5773 4830
97.6 % Walla Walla Total 7318 92 82
97.6 % Total 2011 231 152
96.6 % 692 2011 231 152
94.5 % 6184 4498 3589
98.0 % Total 6184 4498 3589
98.0 % 612 6184 4498 3589
98.6 % 151516 86612 76062
96.8 % Total 32001 32511 29111
97.2 % 501 32001 32511 29111
90.7 % Total 21576 22058 18344
605 21576 22058 18344
Long Beach Total 4336 625 503
Total
Dallas
Temple
21 Total
Sacramento
Spokane
White City
Total
Albuquerque
Loma Linda
Total
19 Total
Salt Lake City
20 Total
Portland
Puget Sound
Roseburg
17 Total
Phoenix Total 23181 1222 1106
Total 33943 14652 13359
664 33943 14652 13359
Tucson Total 19580 691 587
Total 16899 14853 13052
691 16899 14853 13052
588212 424055 365142
Total
West LA
San Diego
Referrals Returned % Appointed Utilization % Region/VISN/Facility VISN Facility Location STATION Referral Allocation Referrals Sent
8163 86.6 % 80.8 % 14100 11761
19584 86.2 % 95.7 % 14100 11761
30934 85.9 % 60.5 % Durham Total 2700 2820
9479 85.5 % 93.8 % Fayetteville Total 6900 6882
8082 85.3 % 102.8 % Hampton Total 2100 2059
8082 85.3 % 102.8 % Richmond Total 2400
1397 87.0 % 64.9 % 42450 39876
1397 87.0 % 64.9 % 24600 22519
1917 88.8 % 24.9 % Atlanta Total 11000 10239
354 89.4 % 13.6 % Augusta Total 1500 1399
1563 88.7 % 31.1 % Birmingham Total 5500 4476
1563 88.7 % 31.1 % Total 6600 6405
8102 82.2 % 69.1 % 619 6600 6405
2243 83.0 % 83.8 % 8700 8368
2243 83.0 % 83.8 % Total 3300 3167
4460 81.9 % 102.8 % 614 3300 3167
4460 81.9 % 102.8 % Total 5400 5201
369 77.9 % 26.6 % 626 5400 5201
369 77.9 % 26.6 % 9150 8989
942 83.7 % 54.0 % Total 4500 4510
942 83.7 % 54.0 % 520 4500 4510
10 89.1 % 1.3 % Total 2400 2253
78 65.8 % 11.5 % 586 2400 2253
78 65.8 % 11.5 % Total 2250 2226
906 79.8 % 72.7 % 629 2250 2226
906 79.8 % 72.7 % 56550 51637
906 79.8 % 72.7 %
10530 87.8 % 57.2 %
3395 89.5 % 101.6 %
3395 89.5 % 101.6 %
3705 83.2 % 102.2 %
3705 83.2 % 102.2 %
122 80.5 % 14.4 %
Total
Central Alabama
Nashville
6 Total
3 Total
7 Total
9 Total
Memphis
16 Total
Biloxi
Jackson
New Orleans
116 90.5 % 5.3 %
1288 91.2 % 43.2 %
1288 91.2 % 43.2 %
103 84.9 % 3.5 %
1801 87.9 % 87.9 %
1801 87.9 % 87.9 %
58681 86.1 % 72.1 %
Referrals Scheduled Referrals Returned % Appointed Utilization % Region/VISN/Facility VISN Facility Location STATION
9881 1872 84.0 % 83.4 % 1
9881 1872 84.0 % 83.4 % 3
2378 437 84.3 % 104.4 %
5863 1019 85.2 % 99.7 %
1640 416 79.7 % 98.0 % Total
33395 6446 83.7 % 93.9 % Total
18818 3686 83.6 % 91.5 % 674
8402 1832 82.1 % 93.1 %
1194 201 85.3 % 93.3 % Denver Total
3717 756 83.0 % 81.4 % Total
5505 897 85.9 % 97.0 % 660
5505 897 85.9 % 97.0 %
6914 1446 82.6 % 96.2 % Total
2551 612 80.5 % 96.0 % 648
2551 612 80.5 % 96.0 % Total
4363 834 83.9 % 96.3 % 663
4363 834 83.9 % 96.3 % Total
7663 1314 85.2 % 98.2 % 668
3769 735 83.6 % 100.2 % Walla Walla Total
3769 735 83.6 % 100.2 % Total
1990 262 88.3 % 93.9 % 692
1990 262 88.3 % 93.9 %
1904 317 85.5 % 98.9 % Total
1904 317 85.5 % 98.9 % 501
43276 8318 83.8 % 91.3 % Total
Long Beach Total
Phoenix Total
Total
Tucson Total
Total
Puget Sound
Spokane
White City
22 Total
Albuquerque
Loma Linda
San Diego
West LA
Total
Total
4 Total
17 Total
Dallas
Temple
19 Total
Salt Lake City
20 Total
Portland
West LA
Referral Allocation Referrals Sent Referrals Scheduled Referrals Returned % Appointed Utilization %
14100 11761 9881 1872 84.0 % 83.4 %
42450 39876 33395 6446 83.7 % 93.9 %
101875 68717 57695 11006 84.0 % 67.5 %
20385 17594 14561 3032 82.8 % 86.3 %
15880 15432 12839 2593 83.2 % 97.2 %
15880 15432 12839 2593 83.2 % 97.2 %
4505 2162 1722 439 79.6 % 48.0 %
4505 2162 1722 439 79.6 % 48.0 %
14586 9092 7982 1107 87.8 % 62.3 %
5228 3557 3135 419 88.1 % 68.0 %
9358 5535 4847 688 87.6 % 59.1 %
9358 5535 4847 688 87.6 % 59.1 %
21072 10693 8373 2318 78.3 % 50.7 %
5228 4065 3307 758 81.4 % 77.8 %
5228 4065 3307 758 81.4 % 77.8 %
9918 5556 4259 1296 76.7 % 56.0 %
9918 5556 4259 1296 76.7 % 56.0 %
2751 878 669 209 76.2 % 31.9 %
2751 878 669 209 76.2 % 31.9 %
2901 57 39 18 68.4 % 2.0 %
274 137 99 37 72.3 % 50.0 %
274 137 99 37 72.3 % 50.0 %
45832 31338 26779 4549 85.5 % 68.4 %
9315 8824 7710 1113 87.4 % 94.7 %
9315 8824 7710 1113 87.4 % 94.7 %
7843 7875 6486 1383 82.4 % 100.4 %
7843 7875 6486 1383 82.4 % 100.4 %
4441 791 669 122 84.6 % 17.8 %
5448 2593 2324 267 89.6 % 47.6 %
4797 4182 3622 560 86.6 % 87.2 %
4797 4182 3622 560 86.6 % 87.2 %
8456 1691 1438 253 85.0 % 20.0 %
5532 5382 4530 851 84.2 % 97.3 %
5532 5382 4530 851 84.2 % 97.3 %
158425 120354 100971 19324 83.9 % 76.0 %
Region/VISN/Facility VISN Facility Location STATION Referral Allocation Referrals Sent Referrals Scheduled Referrals Returned % Appointed
1 Total 48900 21333 18373 2945 86.1 %
1 5 Total 7500 735 657 77 89.4 %
1 5 Baltimore Total 1100 7 4 3 57.1 %
1 5 Martinsburg Total 700 7 7 0 100.0 %
1 5 Washington DC Total 5700 721 646 74 89.6 %
1 6 Total 41400 20598 17716 2868 86.0 %
1 6 Durham Total 5900 5098 4493 603 88.1 %
1 6 Fayetteville Total 20700 12358 10682 1668 86.4 %
1 6 Hampton Total 5300 3142 2541 597 80.9 %
1 6 Richmond Total 9500
3 Total 97100 65425 56049 9333 85.7 %
3 7 Total 36900 28296 24115 4159 85.2 %
3 7 Atlanta Total 20100 14655 12248 2398 83.6 %
3 7 Atlanta 508 20100 14655 12248 2398 83.6 %
3 7 Central Alabama Total 16800 13641 11867 1761 87.0 %
3 7 Central Alabama 619 16800 13641 11867 1761 87.0 %
3 9 Total 28500 19487 16703 2775 85.7 %
3 9 Memphis Total 8600 5972 5033 938 84.3 %
3 9 Memphis 614 8600 5972 5033 938 84.3 %
3 9 Mountain Home Total 4000 1356 1213 141 89.5 %
3 9 Nashville Total 15900 12159 10457 1696 86.0 %
3 9 Nashville 626 15900 12159 10457 1696 86.0 %
3 16 Total 23900 16551 14269 2270 86.2 %
3 16 Alexandria Total 900 8 8 0 100.0 %
3 16 Biloxi Total 15600 11428 9722 1699 85.1 %
3 16 Biloxi 520 15600 11428 9722 1699 85.1 %
3 16 Jackson Total 7400 5115 4539 571 88.7 %
3 16 Jackson 586 7400 5115 4539 571 88.7 %
3 19 Total 7800 1091 962 129 88.2 %
3 19 Oklahoma City Total 7800 1091 962 129 88.2 %
Total 146000 86758 74422 12278 85.8 %
86769
VISN 4 VISN 5 VISN 9
Sta 16 Sta 19 Sta 35
Volume 86769 Volume 161978 Volume 248747
Utilization % Region/VISN/Facility VISN Facility Location STATION Referral Allocation Referrals Sent Referrals Scheduled
43.6 % 1 Total 48900 21333 18373
9.8 % 3 Total 97100 65425 56049
0.6 % 4 Total 433141 161967 133077
1.0 % 4 16 Total 3000 189 156
12.6 % 4 16 Houston Total 3000 189 156
49.8 % 4 17 Total 66706 35483 29605
86.4 % 4 17 Big Spring Total 8400
59.7 % 4 17 Dallas Total 58306 35483 29605
59.3 % 4 17 Dallas 549 58306 35483 29605
4 19 Total 76903 32117 26630
67.4 % 4 19 Denver Total 35952 15619 13061
76.7 % 4 19 Fort Harrison Total 6414 1 1
72.9 % 4 19 Grand Junction Total 4245 632 533
72.9 % 4 19 Salt Lake City Total 30292 15865 13035
81.2 % 4 19 Salt Lake City 660 30292 15865 13035
81.2 % 4 20 Total 156154 28830 22598
68.4 % 4 20 Boise Total 4113 416 377
69.4 % 4 20 Portland Total 22490 9813 7877
69.4 % 4 20 Portland 648 22490 9813 7877
33.9 % 4 20 Puget Sound Total 28820 13844 10712
76.5 % 4 20 Puget Sound 663 28820 13844 10712
76.5 % 4 20 Roseburg Total 5943 273 222
69.3 % 4 20 Roseburg 653 5943 273 222
0.9 % 4 20 Spokane Total 11294 3153 2466
73.3 % 4 20 Spokane 668 11294 3153 2466
73.3 % 4 20 Walla Walla Total 38181 138 103
69.1 % 4 20 White City Total 45313 1193 841
69.1 % 4 20 White City 692 45313 1193 841
14.0 % 4 22 Total 130378 65348 54088
14.0 % 4 22 Albuquerque Total 40260 21333 18286
59.4 % 4 22 Albuquerque 501 40260 21333 18286
4 22 Loma Linda Total 21592 14461 11444
4 22 Loma Linda 605 21592 14461 11444
4 22 Phoenix Total 33227 7590 6567
4 22 San Diego Total 19460 10235 8387
4 22 San Diego 664 19460 10235 8387
4 22 West LA Total 15839 11729 9404
4 22 West LA 691 15839 11729 9404
Total 579141 248725 207499
161978
Referrals Returned % Appointed Utilization % Region/VISN/Facility VISN Facility Location STATION Referral Allocation Referrals Sent
2945 86.1 % 43.6 % 1 Total 33000 3
9333 85.7 % 67.4 % 3 Total 58515 8
28531 82.2 % 37.4 % 3 7 Total 21279 4
33 82.5 % 6.3 % 3 7 Atlanta Total 10749 3
33 82.5 % 6.3 % 3 7 Atlanta 508 10749 3
5817 83.4 % 53.2 % 3 7 Augusta Total 2400
3 7 Augusta 509 2400
5817 83.4 % 60.9 % 3 7 Central Alabama Total 8130 1
5817 83.4 % 60.9 % 3 7 Central Alabama 619 8130 1
5366 82.9 % 41.8 % 3 9 Total 19629 1
2469 83.6 % 43.4 % 3 9 Memphis Total 3000 1
0 100.0 % 0.0 % 3 9 Memphis 614 3000 1
99 84.3 % 14.9 % 3 9 Mountain Home Total 5991
2798 82.2 % 52.4 % 3 9 Nashville Total 10638
2798 82.2 % 52.4 % 3 9 Nashville 626 10638
6205 78.4 % 18.5 % 3 16 Total 11007 3
37 90.6 % 10.1 % 3 16 Alexandria Total 1308
1935 80.3 % 43.6 % 3 16 Biloxi Total 6591 2
1935 80.3 % 43.6 % 3 16 Biloxi 520 6591 2
3120 77.4 % 48.0 % 3 16 Jackson Total 3108 1
3120 77.4 % 48.0 % 3 16 Jackson 586 3108 1
51 81.3 % 4.6 % 3 19 Total 6600
51 81.3 % 4.6 % 3 19 Oklahoma City Total 6600
682 78.2 % 27.9 % Total 91515 11
682 78.2 % 27.9 %
35 74.6 % 0.4 %
345 70.5 % 2.6 %
345 70.5 % 2.6 %
11110 82.8 % 50.1 %
2992 85.7 % 53.0 %
2992 85.7 % 53.0 %
2985 79.1 % 67.0 %
2985 79.1 % 67.0 %
1005 86.5 % 22.8 %
1824 81.9 % 52.6 %
1824 81.9 % 52.6 %
2304 80.2 % 74.1 %
2304 80.2 % 74.1 %
40809 83.4 % 42.9 %
Referrals Scheduled Referrals Returned % Appointed Utilization % Region/VISN/Facility VISN Facility Location STATION
0 3 0.0 % 0.0 %
0 7 0.0 % 0.0 %
0 3 0.0 % 0.0 % 4 Total
0 2 0.0 % 0.0 % 4 17 Total
0 2 0.0 % 0.0 % 4 17 Big Spring Total
4 17 Dallas Total
4 17 Dallas 549
0 1 0.0 % 0.0 % 4 19 Total
0 1 0.0 % 0.0 % 4 19 Denver Total
0 1 0.0 % 0.0 % 4 19 Fort Harrison Total
0 1 0.0 % 0.0 % 4 19 Grand Junction Total
0 1 0.0 % 0.0 % 4 19 Salt Lake City Total
4 19 Salt Lake City 660
4 20 Total
4 20 Boise Total
0 3 0.0 % 0.0 % 4 20 Portland Total
4 20 Portland 648
0 2 0.0 % 0.0 % 4 20 Puget Sound Total
0 2 0.0 % 0.0 % 4 20 Puget Sound 663
0 1 0.0 % 0.0 % 4 20 Roseburg Total
0 1 0.0 % 0.0 % 4 20 Roseburg 653
4 20 Spokane Total
4 20 Spokane 668
0 10 0.0 % 0.0 % 4 20 Walla Walla Total
4 20 White City Total
4 20 White City 692
4 22 Total
4 22 Albuquerque Total
4 22 Albuquerque 501
4 22 Loma Linda Total
4 22 Loma Linda 605
4 22 Phoenix Total
4 22 West LA Total
4 22 West LA 691
Referral Allocation Referrals Sent Referrals Scheduled Referrals Returned % Appointed Utilization %
183687 11 0 9 0.0 % 0.0 %
36192 3 0 2 0.0 % 0.0 %
27792 3 0 2 0.0 % 0.0 %
27792 3 0 2 0.0 % 0.0 %
38316
12276
12381
12381
56754 8 0 7 0.0 % 0.0 %
10932 1 0 0 0.0 % 0.0 %
10932 1 0 0 0.0 % 0.0 %
16353 3 0 3 0.0 % 0.0 %
16353 3 0 3 0.0 % 0.0 %
8505 4 0 4 0.0 % 0.0 %
8505 4 0 4 0.0 % 0.0 %
52425
17496
17496
24630
275202 22 0 19 0.0 % 0.0 %
Region/VISN/Facility VISN Facility Location STATION Referral Allocation Referrals Sent Referrals Scheduled Referrals Returned % Appointed
1 Total 291538 10825 6271 3531 57.9 %
1 5 Total 19310 566 31 367 5.5 %
1 5 Baltimore Total 6908 37 10 13 27.0 %
1 5 Martinsburg Total 5264 223 3 188 1.3 %
1 5 Washington DC Total 7138 306 18 166 5.9 %
1 6 Total 272228 10259 6240 3164 60.8 %
1 6 Asheville Total 50183 623 424 170 68.1 %
1 6 Durham Total 45883 2531 1631 658 64.4 %
1 6 Fayetteville Total 108240 2451 1063 1001 43.4 %
1 6 Hampton Total 31877 2725 1711 823 62.8 %
1 6 Richmond Total 36045 1929 1411 512 73.1 %
2 Total 11818 2 0 2 0.0 %
2 9 Total 11818 2 0 2 0.0 %
2 9 Lexington Total 11818 2 0 2 0.0 %
3 Total 388017 9250 4760 3592 51.5 %
3 7 Total 224655 6870 4332 2254 63.1 %
3 7 Atlanta Total 92360 4572 2757 1636 60.3 %
3 7 Atlanta 508 92360 4572 2757 1636 60.3 %
3 7 Birmingham Total 41576 832 616 188 74.0 %
3 7 Central Alabama Total 90719 1466 959 430 65.4 %
3 7 Central Alabama 619 90719 1466 959 430 65.4 %
3 9 Total 119537 1040 428 402 41.2 %
3 9 Memphis Total 13819 2 0 1 0.0 %
3 9 Memphis 614 13819 2 0 1 0.0 %
3 9 Mountain Home Total 40650 421 166 95 39.4 %
3 9 Nashville Total 65068 617 262 306 42.5 %
3 9 Nashville 626 65068 617 262 306 42.5 %
3 16 Total 17259 512 0 288 0.0 %
3 16 Alexandria Total 1516 9 0 7 0.0 %
3 16 Biloxi Total 9868 263 0 168 0.0 %
3 16
3 16 Jackson Total 5436 224 0 102 0.0 %
3 16
3 16 Shreveport Total 439 16 0 11 0.0 %
3 19 Total 26566 828 0 648 0.0 %
3 19 Muskogee Total 11996 129 0 112 0.0 %
3 19 Oklahoma City Total 14570 699 0 536 0.0 %
Total 691373 20077 11031 7125 54.9 %
R1-3
20077
VISN 6 VISN 4 VISN 10
Sta 21 Sta 26 Sta 47
Volume 20077 Volume 113263 Volume 133340
Utilization % Region/VISN/Facility VISN Facility Location Referral Allocation Referrals Sent Referrals Scheduled
3.7 % 4 Total 1687385 86267 65273
2.9 % 4 17 Total 538765 11673 9181
0.5 % 4 17 Amarillo 77875 249 206
4.2 % 4 17 Big Spring 5600
4.3 % 4 17 Dallas 142801 8759 6747
3.8 % 4 17 San Antonio 211907 2665 2228
1.2 % 4 17 Temple 100582
5.5 % 4 19 Total 256844 22213 17211
2.3 % 4 19 Cheyenne 32846 6 6
8.5 % 4 19 Denver 49260 9620 7795
5.4 % 4 19 Fort Harrison 63450 1554 1248
0.0 % 4 19 Grand Junction 24086 2237 1855
0.0 % 4 19 Salt Lake City 62158 8446 6041
0.0 % 4 19 Sheridan 25044 350 266
2.4 % 4 20 Total 366166 33306 24041
3.1 % 4 20 Boise 23849 1105 983
5.0 % 4 20 Portland 60862 9612 6701
5.0 % 4 20 Puget Sound 114118 15395 11083
2.0 % 4 20 Roseburg 33141 2311 1646
1.6 % 4 20 Spokane 61996 1089 703
1.6 % 4 20 Walla Walla 48980 1705 1411
0.9 % 4 20 White City 23220 2089 1514
0.0 % 4 22 Total 525610 19075 14840
0.0 % 4 22 Albuquerque 103439 5843 4765
1.0 % 4 22 Loma Linda 30379 4524 3370
0.9 % 4 22 Long Beach 8206 231 186
0.9 % 4 22 Phoenix 183902 2850 2161
3.0 % 4 22 Prescott 127556 19 12
0.6 % 4 22 San Diego 35880 3450 2545
2.7 % 4 22 Tucson 11248 11 4
4 22 West LA 25000 2147 1797
4.1 % Total 1687385 86267 65273
3.6 %
3.1 %
1.1 %
4.8 %
2.9 %
Referrals Returned % Appointed Utilization % Region/VISN/Facility VISN Facility Location STATION Referral Allocation
19896 75.7 % 5.1 % 4 Total 133383
2444 78.7 % 2.2 % 4 17 Total 67074
41 82.7 % 0.3 % 4 17 Amarillo Total 10434
4 17 Dallas Total 27792
1969 77.0 % 6.1 % 4 17 Dallas 549 27792
434 83.6 % 1.3 % 4 17 San Antonio Total 28848
4 20 Total 2835
4623 77.5 % 8.6 % 4 20 Spokane Total 2835
0 100.0 % 0.0 % 4 20 Spokane 668 2835
1501 81.0 % 19.5 % 4 22 Total 63474
304 80.3 % 2.4 % 4 22 Albuquerque Total 17496
373 82.9 % 9.3 % 4 22 Albuquerque 501 17496
2362 71.5 % 13.6 % 4 22 Phoenix Total 24630
83 76.0 % 1.4 % 4 22 Prescott Total 19386
9058 72.2 % 9.1 % 4 22 San Diego Total 1962
115 89.0 % 4.6 % 4 22 San Diego 664 1962
2876 69.7 % 15.8 % Total 133383
4208 72.0 % 13.5 %
624 71.2 % 7.0 %
377 64.6 % 1.8 %
286 82.8 % 3.5 %
572 72.5 % 9.0 % 113263
3771 77.8 % 3.6 %
1051 81.6 % 5.6 %
921 74.5 % 14.9 %
40 80.5 % 2.8 %
680 75.8 % 1.5 %
4 63.2 % 0.0 %
729 73.8 % 9.6 %
4 36.4 % 0.1 %
342 83.7 % 8.6 %
19896 75.7 % 5.1 %
Referrals Sent Referrals Scheduled Referrals Returned % Appointed Utilization %
26996 21820 5152 80.8 % 20.2 %
17549 14106 3432 80.4 % 26.2 %
2238 1610 624 71.9 % 21.4 %
9552 7783 1768 81.5 % 34.4 %
9552 7783 1768 81.5 % 34.4 %
5759 4713 1040 81.8 % 20.0 %
34 25 9 73.5 % 1.2 %
34 25 9 73.5 % 1.2 %
34 25 9 73.5 % 1.2 %
9413 7689 1711 81.7 % 14.8 %
5156 4123 1027 80.0 % 29.5 %
5156 4123 1027 80.0 % 29.5 %
2670 2287 379 85.7 % 10.8 %
1065 866 199 81.3 % 5.5 %
522 413 106 79.1 % 26.6 %
522 413 106 79.1 % 26.6 %
26996 21820 5152 80.8 % 20.2 %
Summary
FY21 FY22 FY23 FY24
VISN Count 10 9 10 11
Station Count 47 35 36 33
Referrals Sent Volume 133,340 248,747 544,409 619,716
Optum TriWest Optum TriWest Optum TriWest Optum TriWest
VISN Count 6 4 4 5 5 5 6 5
Station Count 21 26 16 19 18 18 19 14
Referrals Sent Volume 20,077 113,263 86,769 161,978 256,227 288,182 317,014 302,702
27 30 20 24 23 23 25 19
FY21 FY22 FY23 FY24
File details come from the government source that posted it. Updated .