36C10G18Q9155-005.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 82

36C10G18Q9155 09-28-2018

Kevin Hershey kevin.hershey@va.gov 10-12-2018

09:00 EDT

36C10G U.S. Department of Veterans Affairs OPAL | Strategic Acquisition Center

10300 Spotsylvania Ave | STE 400 Fredericksburg VA 22408-2697

X 100

X

Y

541511

$27.5 Million

X

N/A

X

36C10G

U.S. Department of Veterans Affairs Strategic Acquisition Center 10300 Spotsylvania Ave

Fredericksburg VA 22408

36C10G

U.S. Department of Veterans Affairs OPAL | Strategic Acquisition Center

10300 Spotsylvania Ave | STE 400 Fredericksburg VA 22408-2697

VAFSC

U.S. Department of Veterans Affairs Financial Services Center

PO BOX 149971

(see Section B.3 invoicing/payment) Austin TX 78714-8917

1 (877) 489-6135

X

See CONTINUATION Page

This RFQ synopsized under 36C10G18Q9129 This RFQ supersedes RFQ 36C10G18Q9129 in its entirety.

Please See B.3 for PERFORMANCE WORK STATEMENT and B.2 for Price/Cost Schedule All quotes shall be submitted in accordance with Section E by the following dates and times:

Quotes due: 10/12/2018 at 0900 EDT Submit quotes directly to kevin.hershey@va.gov No question period established for 36C10G18Q9155(final RFQ). Offerors should review the attached Question file publishing the answers to the second draft RFQ questions.

Vendors are required to be registered as a Service Disabled Veteran Owned Small Business in the Vendor Information Pages (VIP) Database prior to the close of the solicitation. All unverified (not in VIP) SDVOSBs will will be considered non-responsive and thier quote will not be evaluated. SDVOSB Vendors certified in VIP under NAICS other than 541511 may be considered.

See CONTINUATION Page

X X

X 1

KEN CARTER

36C10G18Q9155

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B – CONTINUATION

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

B.3 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

SECTION B – CONTINUATION

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

Point of Contact/Title: __________________________________

Telephone Number: ____________________________________

Fax Number: _________________________________________

Email: _______________________________________________

DUNS Number: _______________________________________

Tax Identification Number (TIN): _________________________

b. GOVERNMENT:

Ken Carter, Contracting Officer or designee 36C10G Strategic Acquisition Center (SAC) Department of Veterans Affairs 10300 Spotsylvania Ave, Suite 400 Fredericksburg, VA 22408

BB: (202) 341-6828

Ken.Carter@va.gov

Kevin Hershey, Contract Specialist

(202) 739-1780 Kevin.Hershey@va.gov

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management.

3. INVOICES

INVOICES: Invoices shall be submitted monthly in arrears based upon delivery and acceptance

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Request.

5. FSC MANDATORY ELECTRONIC INVOICE SUBMISSION: Contractors are required to submit payment requests in electronic form in accordance with the submission instructions below.

TUNGSTEN ELECTRONIC INVOICE SUBMISSION

FSC e-INVOICE PROGRAM THRU AUSTIN PORTAL

FSC MANDATORY ELECTRONIC INVOICE SUBMISSION FOR AUSTIN PAYMENTS

Contracting POC: Kevin Hershey kevin.hershey@va.gov COR (Contracting Officers Representative): Cybele Merrick Cybele.merrick@va.gov Contract/Task Order Number: TBD Purchase Order Number: TBD

a. Vendor Electronic Invoice Submission Methods:

Facsimile, e-mail, and scanned documents are not acceptable forms of submission for payment requests. Electronic form means an automated system transmitting information electronically according to the accepted electronic data transmission methods below.

1. VA’s Electronic Invoice Presentment and Payment System – The FSC uses a third-party contractor, Tungsten, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/US/en/veterans-affairs/ to begin submitting electronic invoices, free of charge.

2. A system that conforms to the X12 electronic data interchange (EDI) formats established by the Accredited Standards Center (ASC) chartered by the American National Standards Institute (ANSI). The X12 EDI Web site (http://www.x12.org)

b. Vendor e-invoice Set-Up Information:

Please contact Tungsten at the phone number or email address listed below to begin submitting your electronic invoices to the VA Financial Services Center for payment processing, free of charge. If you have question about the e-invoicing program or Tungsten, please contact the FSC at the phone number or email address listed below.

1. Tungsten e-Invoice Setup Information: 1-877-489-6135

2. Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

3. FSC e-Invoice Contact Information: 1-877-353-9791

4. FSC e-invoice email: vafsccshd@va.gov See https://www.fsc.va.gov/einvoice.asp for more information.

6. GOVERNING LAW CLAUSE

Federal law and regulations, including the Federal Acquisition Regulations (“FAR”), shall govern this Order. Commercial license agreements may be made a part of this Contract but only if both parties expressly make them an addendum. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap) or any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Order.;

those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Order. Federal law and regulation, including without limitation, the Contract Disputes Act (41 U.S.C. §601-613), the Anti- Deficiency Act (31 U.S.C. §1341 et seq.), the Competition in Contracting Act (41 U.S.C. §253), the Prompt Payment Act (31 U.S.C. §3901, et seq.) and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control and render ineffective any inconsistent, conflicting or duplicative provision in any commercial license agreement. In the event of conflict between this clause and any provision in the Order or the commercial license agreement or elsewhere, the terms of this clause shall prevail. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ).

28 U.S.C. § 516. At the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Order must be made by order modification (Standard Form 30). Nothing in this Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

7. ACKNOWLEDGMENT OF AMENDMENTS:

The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM

NUMBE

R

DESCRIPTION OF

SUPPLIES/SERVIC

ES

QUANTIT

Y

UNI

T UNIT PRICE AMOUNT

0001 12.00 MO ________________

TRAINING SIMULATION CAPS 5

Contract Period: Base POP Begin: 11-01-2018 POP End: 10-30-2019

FFP

IAW PWS Task 5.1

0002 1.00 MO ________________

WEB HOSTING

Contract Period: Base POP Begin: 11-01-2018 POP End: 10-30-2019

IAW PWS TASK 5.2

0003 12.00 MO ________________

PROJECT MANAGEMENT

Contract Period: Base POP Begin: 11-01-2018 POP End: 10-30-2019

IAW PWS TASK 5.3

0004 1.00 MO ________________

PROGRAM ANALYTICS

Contract Period: Base POP Begin: 11-01-2018 POP End: 10-30-2019

IAW PWS TASK 5.4

1001 12.00 MO ________________ ________________

TRAINING SIMULATION CAPS 5

Contract Period: Option 1 POP Begin: 11-01-2019 POP End: 10-30-2020

UPGRADE

OPTION

1002 12.00 MO ________________

WEB HOSTING

Contract Period: Option 1 POP Begin: 11-01-2019 POP End: 10-30-2020

OPTION

1003 12.00 MO ________________

PROJECT MANAGEMENT

Contract Period: Option 1 POP Begin: 11-01-2019 POP End: 10-30-2020

OPTION

1004 12.00 MO ________________

PROGRAM ANALYTICS

Contract Period: Option 1 POP Begin: 11-01-2019 POP End: 10-30-2020

OPTION

2001 12.00 MO ________________

TRAINING SIMULATION CAPS 5

Contract Period: Option 2 POP Begin: 11-01-2020 POP End: 10-30-2021

MAINTENANCE

OPTION

2002 12.00 MO ________________

WEB HOSTING

Contract Period: Option 2 POP Begin: 11-01-2020 POP End: 10-30-2021

OPTION

2003 12.00 MO ________________

PROJECT MANAGEMENT

Contract Period: Option 2 POP Begin: 11-01-2020 POP End: 10-30-2021

OPTION

2004 12.00 MO ________________

PROGRAM ANALYTICS

Contract Period: Option 2 POP Begin: 11-01-2020 POP End: 10-30-2021

OPTION

3001 12.00 MO ________________

TRAINING SIMULATION CAPS 5

Contract Period: Option 3 POP Begin: 11-01-2021 POP End: 10-30-2022

MAINTENANCE

OPTION

3002 12.00 MO ________________

WEB HOSTING

Contract Period: Option 3 POP Begin: 11-01-2021 POP End: 10-30-2022

OPTION

3003 12.00 MO ________________

PROJECT MANAGEMENT

Contract Period: Option 3 POP Begin: 11-01-2021 POP End: 10-30-2022

OPTION

3004 12.00 MO ________________

PROGRAM ANALYTICS

Contract Period: Option 3 POP Begin: 11-01-2021 POP End: 10-30-2022

OPTION

4001 12.00 MO ________________

TRAINING SIMULATION CAPS 5

Contract Period: Option 4 POP Begin: 11-01-2022 POP End: 10-30-2023

MAINTENANCE

OPTION

4002 12.00 MO ________________

WEB HOSTING

Contract Period: Option 4 POP Begin: 11-01-2022

POP End: 10-30-2023

OPTION

4003 12.00 MO ________________

PROJECT MANAGEMENT

Contract Period: Option 4 POP Begin: 11-01-2022 POP End: 10-30-2023

OPTION

4004 12.00 MO ________________

PROGRAM ANALYTICS

Contract Period: Option 4 POP Begin: 11-01-2022 POP End: 10-30-2023

OPTION

GRAND TOTAL ________________

B.3 PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

TRAINING SIMULATION CAPS5

1. BACKGROUND

The Clinician Administered PTSD Scale (CAPS) is the “gold standard” for posttraumatic stress disorder (PTSD) assessment and diagnosis for both military Veteran and civilian trauma survivors. The CAPS is a structured interview in which a clinician asks a patient a series of questions to identify the presence of PTSD symptoms. A quality interview takes approximately 60 minutes to administer. The CAPS was recently revised to reflect the PTSD diagnostic criteria changes in the Diagnostic and Statistical Manual-5th edition (DSM-5). This revised version is called the CAPS-5.

2. SCOPE

As further explained below, this contract calls for the Contractor to design and maintain web-based CAPS-5 training/simulation for VA clinician use. This Performance Work Statement (PWS) calls for an advanced training simulation that uses artificial intelligence, real-time and summary feedback, and interactive virtual patient technology to allow learners to practice the administration and scoring of the Clinician Administered PTSD Scale for DSM-5 (CAPS-5). The scope of work includes all management, supervision, labor, materials, supplies, equipment, certification, licenses, or other resources necessary to execute the contract.

The scope includes:

o System Development and Coding of the training simulation o Content development for the training simulation o Deployment of the web-based training simulation.

o Hosting of the training simulation to be provided by the contractor under this contract beginning in the base period and continuing to contract termination. (This service may be acquired by the contractor from a third-party provider) o Analytics o Maintenance of and updates to training simulation during option years

3. OBJECTIVES

3.1. OBJECTIVE 1

Develop, deploy, and support the management of a SCORM- and §508-compliant web-based CAPS-5 training course. The course will be completed in the base year of the contract.

3.2. OBJECTIVE 2

Develop, deploy, and support management of a NCPTSD approved CAPS-5 training course that makes use of advanced artificial intelligence technology, creating an immersive experience for the learner.

3.3. OBJECTIVE 3

Develop, deploy, and support management of a course that provides summary feedback on the learner’s performance in administering the NCPTSD approved CAPS-5 training course.

3.4. OBJECTIVE 4

Design a formal program analytics plan that provides a systematic method for collecting, analyzing, and using data to answer questions about how the course is working.

4.0 GENERAL TASKS

This PWS aims to achieve one (1) primary high-level result:

This contract calls for the Contractor to design and maintain a web-based CAPS-5 training/simulation for VA clinician use. The course shall provide advanced training simulation that uses artificial intelligence, real-time and summary feedback, and interactive virtual patient technology to allow learners to practice the administration and scoring of the Clinician Administered PTSD Scale for DSM-5 (CAPS-5) [Past Month Version]. It will include summary feedback and an overall rating of the learner’s skill in the administration and scoring of the CAPS-5. It will also describe specific domains, if any, in which the learner needs additional practice to gain proficiency in CAPS-5 administration.

Within one year of the date of award, the vendor will deploy the developed simulation and perform ongoing maintenance and hosting of the training simulation. The training must be §508- and SCORM-compliant and accessible to learners from behind the VA firewall.

5.0 SPECIFIC TASKS AND DELIVERABLES

Description of Tasks and Associated Deliverables: The vendor shall provide the specific deliverables described below within the performance period stated in this PWS.

5.1 THE CONTRACTOR SHALL DESIGN AND BUILD A WEB-BASED

TRAINING SIMULATION FOR CLINICIANS ADMINISTERING THE CAPS-5.

5.1.1 Minimum Requirements:

Program a Structured Interview with Unscripted Elements: The CAPS-5 is a structured interview in which a clinician asks a patient a series of questions to identify the presence of PTSD symptoms. The interviewer must administer the CAPS-5 as written, word-for-word, like a script. This training will instruct users in the proper administration of the CAPS-5. Despite the structured nature of the CAPS-5, a quality interview will generally require that the interviewer deviate from the proscribed language. Through its use of interactive virtual patient technology, the training will give learners skill particularly in those instances where it is appropriate to deviate from the script. The contractor will have to program the course to allow for the following deviations:

o by including the interviewee's own words to ask probing questions;

o by acknowledging information previously provided by the interviewee; and o by asking the interviewee for more information.

The learner must be able to pose both scripted and unscripted questions as well as statements not posed in the form of a question. The learner must be able to pose questions that deviate from the script in their own words through spoken or typed text. Simply choosing from a menu of possible questions and statements to pose, even if they are posed verbally, is not adequate for the purposes of this training. As noted above, the learner must be able to craft their own series of questions when probing for additional information.

The virtual patient must have the capacity to respond appropriately to questions and statements that are somewhat off target. With the help of the on-screen coach’s ongoing feedback, the learner will have the opportunity to correct and refine their administration of the measure throughout the course. This training will use advanced artificial intelligence technology, creating an immersive experience for the learner.

Software Requirements: The contractor shall develop software requirements and architecture in accordance with the contractor’s software development process plan. The contractor shall use modeling and simulation as appropriate for architecture validation. The contractor shall determine if existing open source software products are capable of meeting any capabilities, perform a detailed software reuse evaluation, and document the results of the analysis.

Course Management and Maintenance: The contractor will manage and maintain the training simulation throughout the system lifecycle.

Seat Time: The training is expected to last approximately 120-140 minutes depending on the learner’s prior familiarity with the administration of the CAPS-5.

Look and Feel of Virtual Patient: The contractor must use artificial intelligence, natural language processing, interactive virtual patient technology to create a virtual patient that looks, speaks, and behaves like a real person (as might be seen in a high-quality video game) and interacts dynamically with the learner.

Response of the virtual patient should be fast (mimicking that of a typical human conversation).

Verbal Responses: The virtual patient’s verbal responses must be available via audio and with captioning.

On Screen Depiction of the CAPS-5 Instrument: This training will feature an on-screen depiction of the CAPS-5 measure that will have learner’s rate symptom presence, intensity, frequency, and severity while administering the measure to a virtual patient.

Coaching: The course must integrate ongoing real-time feedback and coaching throughout the administration and scoring of the CAPS-5 in the form of an on-screen coach who advises, guides, and corrects the learner as necessary through recorded prompts. Captioning---either closed or open---must be available to show the coach’s feedback. Coaching will focus on aspects of CAPS-5 administration that are known to cause challenges for novice administrators.

Learner Summary: At the conclusion of the training, the learner will receive summary feedback and an overall rating on their performance administering and scoring the CAPS-5. The summary should describe specific domains, if any, in which the learner needs additional practice as identified by the coach during delivery to gain proficiency in CAPS-5 administration.

User Interface (UI): The contractor will design and build a prototype of the UI which will focus on maximizing usability and the user experience. The design must balance the technical functionality with the visual elements.

SCORM compliance: Using SCORM standards, the course will track learners’ progress and allow learners to return to the course where they left off, thus enabling learners to complete the training over the course of more than one sitting.

508 compliance: 508 certification must be obtained through the VA 508 office.

All 508 deficiencies must be corrected to the satisfaction of the VA 508 office prior to the delivery of the gold version of the course.

5.1.2 Deliverables

o Software Requirements Document o Design Document including story board o Course Testing Plan o Alpha Version of the Virtual Patient Appearance and Functionality o Beta Version of the Virtual Patient Appearance and Functionality o Gold Version of the Virtual Patient Appearance and Functionality o Alpha Version of the Course o Beta Version of the Course o Gold Version of the Course o Government acceptance test o Source Files

5.2 THE CONTRACTOR SHALL PROVIDE HOSTING OF THE WEB-BASED CAPS-5

TRAINING COURSE.

5.2.1 Minimum Requirements:

Third Party Server: The training will be hosted on Vendor or Vendor-provided third-party server that is accessible to users behind the VA firewall. Server capacity must be sufficient to allow up to 100 users to access the system simultaneously.

5.2.2 Deliverables

o Hosting for Web-based training for CAPS-5

5.3 THE CONTRACTOR SHALL PROVIDE PROJECT MANAGEMENT.

5.3.1 Subtasks

o The contractor will participate in a kick-off meeting within 20 working days of contract award.

o The contractor will conduct program management reviews and technical interchange meetings with VA Technical representatives.

5.3.2 Deliverables:

o Meeting Agenda and minutes prepared for all meetings o Project Management Plan

The contractor will create and maintain a Project Management Plan. The Contractor shall create and maintain a Project Management Plan (PMP) that lays out the Contractor’s approach, timeline, and tools to be used in execution of the contract. The PMP should take the form of both a narrative and graphic format that display the schedule, Work Breakdown Structure (WBS) components, milestones, risks, and resource support. The PMP shall also include how the Contractor shall coordinate and execute planned, routine, and ad hoc data collection reporting requests as identified within the PWS.

o Monthly Progress Report

5.4 THE CONTRACTOR SHALL PROVIDE PROGRAM ANALYTICS

5.4.1 Minimum Requirements

The contractor will provide the NCPTSD with program analytics and reports.

This data will include access to and reports from a data analytics package.

General analytics should include data on program use such as number of visitors on the site, number of visits to the site by unique users, time spent on site, percent course completion, device used, operating system, etc.

The more detailed analytics should help NCPTSD and the contractor understand how well the course is working so that corrections can be made to content or functioning of the course. For example: Are there any questions where users are unable to get the right answer or where it is taking longer to get to the right answer than expected? Are there places where the interactive virtual patient gets stuck in a loop? Are there coach suggestions that fail to result in corrective learner actions, and so on.

5.4.2 Deliverables:

o Access to a data analytics package o Templates designed to report on usability statistics

6.0 CONTRACTOR EXPERIENCE REQUIREMENTS / KEY PERSONNEL

The contractor shall provide skilled, experienced professional and/or technical personnel for successful contractor accomplishment of the work to be performed under this contract. Personnel performing duties as the Poject Manager and personnel performing as the technical development and content development leads are defined as key personnel and are those persons whose resumes were submitted with the quote.

The PWS does not necessitate separate personnel for each of these areas of responsibility. The vendor will notify the COR when substitutions will be made to these personnel and provide a detailed explanation of the circumstances necessitating the substitution. The vendor shall submit a complete resume for the proposed substitute / replacement.

7.0 OPERATING CONSTRAINTS

In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:

a. FIPS Pub 201-2, “Personal Identity Verification (PIV) of Federal Employees and

Contractors,” August 2013

b. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

c. Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d).

d. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”

e. 36 C.F.R. Part 1194 “Electronic and Information Technology Accessibility

Standards,” July 1, 2011

f. VA Directive and Handbook 0710, Personnel Security and Suitability Program, May 2, 2016.

g. VA Directive 6500, “Managing Information Security Risk: VA Information Security,” September 20, 2012

h. VA Handbook 6500, “Risk Management Framework for VA Information Systems- Tier 3: VA Information Security Program,” March 10, 2015

i. VA Handbook 6500.6, “Contract Security,” March 12, 2010

j. VA Handbook 5015-1, “Employee Learning and Professional Development”, June 25, 2010

k. VA Directive 6102, “Internet/Intranet Services”, July 15, 2008

l. VA Directive 6221, “Accessible Electronic and Information Technology”, October

16, 2017

m. VA Directive 0003, “Technical Specifications and Design Standards For VA Learning”, April 26, 2012

n. VA Directive 0004, “Education and Learning Delivery System”, April 20, 2012

o. VA Directive 0006, “Talent Management System (TMS) E-Learning Section 508”, September 18, 2012

p. Sharable Content Object Reference Model (SCORM) Edition Specification

(http://www.adlnet.gov/public/uploads/SCORM_2004_4ED_v1_1_TR_20090814.

pdf)

8. REPORTING REQUIREMENTS

The vendor shall provide the COR with monthly progress reports submitted electronically via email in MS Word. See Task 4.3.1.3. The reports are due to the COR by the second workday following the end of each calendar month throughout the project’s duration, including both the base and option periods. The final report is due to the COR by the end of the period of performance.

The progress report will address all work completed during the preceding month and will present the work to be accomplished during the subsequent month. This report will also identify any problems that arose and a statement explaining how the problem was resolved. This report will also identify any problems that have arisen but have not been completely resolved with an explanation.

Vendor shall complete each deliverable according to the approved schedule. If for any reason the scheduled time for a deliverable cannot be met, the vendor is required to explain why (include the original deliverable due date) in writing to the CO, including a firm commitment of when the work shall be completed. This notice to the CO shall cite the reasons for the delay and the impact on the overall project. The CO will then review the facts and issue a response in accordance with applicable regulations.

The VA COR is responsible for coordinating Government review.

9. GOVERNMENT RIGHTS IN DATA HELD

The contractor shall provide a copy of all code to the government via external media.

All deliverables, to include software and all data, documents, and plans created or otherwise generated from the software delivered hereunder shall be the property of VA.

The Government retains all rights in accordance to VA Handbook 6500 to data owned.

10. TRAVEL

Travel is not anticipated for this contract. However, there is a possibility the contractor may be required to travel to the VA facility in White River Junction, VT. This travel will be considered the cost of doing business and the expenses will not be reimbursed. This includes travel, subsistence, and associated labor charges for travel time. Travel performed for personal convenience and daily travel to and from work at the Contractor’s facility will not be reimbursed.

11. OTHER DIRECT COSTS

The Government does not anticipate and other direct costs.

12. OTHER UNIQUE REQUIREMENTS AND CONSIDERATIONS

The contractor will actively facilitate transfer of any materials, code, or data upon contract completion or termination to a government designated entity including the awardee of any follow-on contract efforts during the final 60 days of this contract.

13. PLACE OF PERFORMANCE.

The Contractor shall perform all required services at its location. The work to be performed under this contract for all tasks will be performed at the contractor’s facility. If direct participation with VA personnel is required, the contractor may be required to travel to a VA facility if the use of virtual tools and other options such as using Lync/LiveMeeting hosted at the contractor’s facility are not adequate.

14. PERIOD OF PERFORMANCE

The anticipated Period of Performance is a one (1) twelve-month base period after date of contract award with four (4) twelve-month option periods subject to the availability of appropriated funds.

Period Of Performance

Start End

BASE Contract Effective Date

(CED)

Period Effective Date (PED)

+ 12 MONTHS

Option 1 CED + 1 year PED + 12 MONTHS

Option 2 CED + 2 year PED + 12 MONTHS

Option 3 CED + 3 year PED + 12 MONTHS

Option 4 CED + 4 year PED + 12 MONTHS

The option periods are not guaranteed and are subject to the Contracting Officer exercising each period.

15. SECURITY

Vendors, vendor personnel, sub vendors, and sub vendor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security. The Certification & Accreditation (C&A) requirements do not apply, and a Security Accreditation Package is not required.

15.1.1 ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

Access to the VA information system is not anticipated.

DELIVERABLE SCHEDULE

Deliverable Format Date comments 0001 Software

Requirements Document

Contractor Defined / Government Approved

Contract Award Date (CAD) + 3 Months

0002 Design Document including story board

Contractor Defined / Government Approved

Contract Award Date (CAD) + 3 Months

Design document will include UI. Design document will include appearance of interactive virtual patient and coach.

0003 Course Testing

Plan Contractor Defined / Government Approved

Contract Award

0004 Alpha version of Virtual Patient Appearance and Functionality

Code Contract Award Date (CAD + 3 months

0005 Beta version of

Appearance and Functionality

Code Contract Award Date (CAD + 5 months

0006 Gold version of Virtual Patient Appearance and Functionality

Code Contract Award Date (CAD + 7 months

0007 Alpha version of course

Code Contract Award Date (CAD + 8 months

Contractor will submit the course to the VA 508 Office for testing.

Revisions will be made by the contractor as required by the VA 508 Office.

0008 Beta version of course

Code Contract Award Date (CAD + 10 months

Contractor will submit the course to the VA 508 Office for ongoing testing.

Revisions will be made by the contractor as required by the VA 508 Office.

0009 Gold version of course

Code Contract Award Date (CAD + 12 months

Contractor will submit the course to the VA 508 Office for ongoing testing.

Revisions will be made by the contractor as required by the VA 508 Office.

00010 Government Acceptance test

Contractor Defined / Government Approved

Contract Award Date (CAD) + 12

0011 Source files Contractor Defined / Government Approved

Monthly Contract Award Date

(CAD) + 12

Months

To be provided on external media

0012 Web hosting Contractor Defined / Government Approved

Monthly Contract Award Date

(CAD) + 12

Months

Simulation be hosted on Vendor or Vendor-provided third-party server that is accessible to learners working behind the VA firewall

0013 Agenda and minutes Including agenda and minutes for all meetings

Audio or video conference call

+10 days of award date for first meeting (kick-off)

0013 Project Management Plan

Contractor Defined / Government Approved

Contract Award Date (CAD) + 30 Days

Includes WBS to Level 3 and integrated Master Schedule

0014 Project Management Review

Contractor Defined / Government Approved.

Normally conducted virtually.

Conducted monthly on Government approved date

Conduct by last day of month. COR may authorize written submission in lieu of virtual or in-person meetings.

0015 Monthly Progress Report

Contractor Defined / Government Approved

Contract Award Date (CAD) + 30 Days

0016 Data analytics package access

Contractor Defined / Government Approved

Contract Award Date (CAD) + 9

0017 Analytics reporting templates

Contractor Defined / Government Approved

Contract Award

Option Year One:

Deliverable Format Date Comments 1001 Software

Requirements Document

Contractor Defined / Government Approved

Contract Award

1002 Design Document including story board

Contractor Defined / Government Approved

Contract Award Date (CAD) + 3 Months

Design document will include UI.

Design document will include appearance of responsive virtual patient and coach.

1003 Course Testing Plan

Contractor Defined / Government Approved

Contract Award

1004 Alpha version of

Appearance and Functionality

Code Contract Award Date (CAD + 3 months

1005 Beta version of

Appearance and Functionality

Code Contract Award Date (CAD + 5 months

1006 Gold version of Virtual Patient Appearance and Functionality

Code Contract Award Date (CAD + 7 months

1007 Alpha version of course

Code Contract Award Date (CAD + 8 months

Contractor will submit the course to the VA 508 Office for testing.

Revisions will be made by the contractor as required by the VA 508 Office.

1008 Beta version of course

Code Contract Award Date (CAD + 10 months

Contractor will submit the course to the VA 508 Office for ongoing testing.

Revisions will be made by the contractor as required by the VA 508 Office.

1009 Gold version of course

Code Contract Award Date (CAD + 12 months

Contractor will submit the course to the VA

508 Office for ongoing testing.

Revisions will be made by the contractor as required by the VA 508 Office.

1010 Government Acceptance test

Contractor Defined / Government Approved

Contract Award Date (CAD) + 12 Months

1011 Source files Contractor Defined / Government Approved

Monthly Contract Award Date (CAD) + 12 Months

To be provided on external media

1012 Web hosting Contractor Defined / Government Approved

Monthly Contract Award Date (CAD) + 5 days

Simulation be hosted on Vendor or Vendor-provided third-party server that is accessible to learners working behind the VA firewall

1013 Agenda and minutes Including agenda and minutes for all meetings

Audio or video conference call

+10 days of award date for first meeting (kick-off)

1013 Project Management Plan

Contractor Defined / Government Approved

Contract Award Date (CAD) + 30 Days

Includes WBS to Level 3 and integrated Master Schedule

1014 Project Management Review

Contractor Defined / Government Approved.

Normally conducted virtually.

Conducted monthly on Government approved date

Conduct by last day of month.

COR may authorize written submission in lieu of virtual or in-person meetings.

1015 Monthly Progress Report

Contractor Defined / Government Approved

Contract Award Date (CAD) + 30 Days

1016 Data analytics package access

Contractor Defined / Government Approved

Contract Award

1017 Analytics reporting templates

Contractor Defined / Government Approved

Contract Award

Option Year Two:

2001 Web hosting Contractor

Defined / Government Approved

Monthly Contract Award Date (CAD) + 12 Months

Simulation be hosted on Vendor or Vendor-provided third-party server that is accessible to learners working behind the VA firewall

2002 Support for Web-based Training

Contractor Defined / Government Approved

Contract Award Date (CAD) + 300 Days

Maintenance and minor content development upgrades

2003 Project Management

Contractor Defined / Government Approved.

Normally conducted virtually.

Conducted monthly on Government approved date

Conduct by last day of month. .

2004 Monthly Status Report

Contractor Defined / Government Approved

Contract Award

Option Year Three:

3001 Web hosting Contractor

Defined / Government Approved

Monthly Contract Award Date

(CAD) + 12

Months

Simulation be hosted on Vendor or Vendor-provided third-party server that is accessible to learners working behind the VA firewall

3002 Support for Web-based Training

Contractor Defined / Government Approved

Contract Award Date (CAD) + 300 Days

Maintenance and minor content development upgrades

3003 Project Management

Contractor Defined / Government Approved.

Normally conducted virtually.

Conducted monthly on Government approved date

Conduct by last day of month. .

3004 Monthly Status Report

Contractor Defined / Government Approved

Contract Award

Option year Four:

Deliverable Format Date comments 4001 Web hosting Contractor

Defined / Government Approved

Monthly Contract Award Date

(CAD) + 12

Months

Simulation be hosted on Vendor or Vendor-provided third-party server that is accessible to learners working behind the VA firewall

4002 Support for Web-based Training

Contractor Defined / Government Approved

Contract Award Date (CAD) + 300 Days

Maintenance and minor content development upgrades

4003 Project Management

Contractor Defined / Government Approved.

Normally conducted virtually.

Conducted monthly on Government approved date

Conduct by last day of month. .

4004 Monthly Status Report

Contractor Defined / Government Approved

Contract Award

36C10G18Q9129

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (JAN

2017)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance.

The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes.

Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice;

and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C.

3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by

33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in 32.608-2 of the Federal Acquisition Regulation in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work.

Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law.