S02_Past Performance Questionnaire.docx

DOCX document 29 KB Posted

Attached to
R699--Live Reader Services Federal contract opportunity
Solicitation number
36C10D24Q0025
Issued by
Department of Veterans Affairs

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This document is a past performance questionnaire for a contractor responding to solicitation number 36C10D24Q0025 issued by the Department of Veterans Affairs for live reader services. The contractor is asked to provide detailed information about relevant past contracts, including contract numbers, periods of performance, award and completion dates, contract values, descriptions of services performed, and evaluations of the contractor's performance quality, timeliness, business relations, management of key personnel, compliance with regulations, cost management, and contractual considerations. Reference contacts are also requested to evaluate the contractor's performance on specific elements using defined rating criteria. Completed questionnaires should be returned to the contracting officer via email.

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PAST PERFORMANCE QUESTIONNAIRE (PPQ)

For: RFQ 36C10D24Q0025—Live Reader Services Please provide your candid responses. The information that you provide will be used in the awarding of a federal contract. Therefore, it is important that your information be as factual, accurate, and complete as possible to preclude the need for follow-up by the evaluators. If you do not have knowledge of or experience with the company in question, please forward this Questionnaire to the person who does.

PART I. (To be completed by the Vendor)

A. CONTRACT IDENTIFICATION

Name of Contractor/Company being evaluated:

Name of Contractor/Company Name/Division providing the evaluation:

Address:

Contract Number:

Contract Type:

Contract Amount:

Prime Contractor Name (if different from the contractor name cited above):

Period of Performance:

Contract Award Date:

Forecasted or Actual Contract Completion Date:

Was this work with a: ☐ Commercial ☐ Fed Gov’t ☐ Local/State Gov’t entity.

Contractor’s POC Information (Name, Phone # and Email Address:

Detailed description of services provided and relevance of the referenced contract to the current requirement:

B. IDENTIFICATION OF THE EVALUATOR COMPLETING THIS PPQ FORM

Name:

Title:

Date:

Telephone Number:

E-mail Address:

PART II. EVALUATION (TO BE COMPLETED BY EVALUATOR)

For each performance element identified below, references should evaluate performance of the firm or individual identified in Part 1 of this form. Where the reference lacks sufficient information to provide an evaluation for a particular performance element, this should be noted. Where any deficiency or unfavorable information is identified, the reference should identify any mitigating factors that may weigh in favor for the person/firm on whose behalf the reference is provided (i.e., problems due to causes outside the contractor’s control). An individual within your organization that is knowledgeable of the contractor’s day-to-day operations and overall performance should complete this questionnaire. However, that individual is encouraged to supplement their own knowledge of the contractor’s performance with the judgment of others within their organization, as applicable.

The following chart depicts the ratings that are to be used to evaluate the contractor’s performance:

O
G
A
M
U
Outstanding
Good
Acceptable
Marginal
Unsatisfactory

Performance met all contract requirements and exceeded many. Problems, if any, were negligible, and were resolved in a timely and highly effective manner.

Performance met all contract requirements and exceeded some. There were few minor problems, which the contractor resolved in a timely, effective manner.

Performance met contract requirements. There were some minor problems; corrective actions taken by the contractor were satisfactory.

Performance did not meet all contract requirements. There were some major problems; some corrective actions taken by the contractor were not satisfactory
Performance did not meet contractual requirements. There were serious problems, and the contractor’s corrective actions were ineffective.

NOTE: Unknown risk would be the equivalent to the customer providing a Not Applicable (N/A) response to any of the questions.

When responding to the questions listed, circle the letter that most accurately describes the contractor’s performance or situation. Please provide explanatory narratives in the remarks block. These narratives need not be lengthy, just detailed. If a question is not applicable, circle N/A. If you circle a Yes/No answer that is marked with an asterisk (*), please provide a corresponding explanation in the remarks block. If more space is required, use the back of the questionnaire or attach additional pages. Handwritten responses to this questionnaire are acceptable. However, if responses are handwritten, please print legibly.

Your time and effort in providing this vitally important information are greatly appreciated.

PERFORMANCE ELEMENTS:

QUALITY OF SERVICE

1.
Contractor’s ability to meet minimum quality standards specified for performance.
O
G
A
M
U
2.
Contractor’s ability to effectively control the quality of services provided.
O
G
A
M
U
3.
Contractor’s compliance with contractual terms and conditions.
O
G
A
M
U
4.
Quality of products furnished.
O
G
A
M
U
5.
Overall rating of contractor’s standard of workmanship.
O
G
A
M
U
6.
Overall rating of contractor’s quality of service.
O
G
A
M
U

TIMELINESS OF SERVICE

1.
Contractor’s ability to meet specific response times and scheduled time frames for completion of specific tasks.
O
G
A
M
U
2.
Contractor’s responsiveness/timeliness for providing administrative reports/documents required by the contract.
O
G
A
M
U
3.
Contractor’s adherence to delivery schedules?
O
G
A
M
U
4.
Contractor’s timeliness in responding to emergency service requirements.
O
G
A
M
U
5.
Overall rating of contractor’s responsiveness/timeliness.
O
G
A
M
U

BUSINESS RELATIONS

1.
Contractor’s ability to identify problems and potential problems, and promptly notify the Contracting Officer.
O
G
A
M
U
2.
Contractor’s ability to correct problems and prevent or mitigate potential problems in a timely manner.
O
G
A
M
U
3.
Contractor’s willingness to improve and correct noncompliance issues or concerns.
O
G
A
M
U
4.
Contractor’s ability to use effective approaches and provide technical expertise and resources to solve contract problems.
O
G
A
M
U
5.
Extent to which the contractor has demonstrated reasonable and cooperative behavior.
O
G
A
M
U
6.
Contractor’s effectiveness in interfacing with the Contracting Officer, quality assurance personnel, and customers.
O
G
A
M
U
7.
Contractor’s flexibility in satisfying the requirements of its customers.
O
G
A
M
U
8.
Extent to which the contractor provided prompt and courteous service when responding to customer complaints.
O
G
A
M
U
9.
Contractor’s ability to coordinate, integrate, and provide for effective subcontractor management
O
G
A
M
U
10.
Overall rating of customer satisfaction.
O
G
A
M
U
11.
Overall rating of business relations.
O
G
A
M
U

MANAGEMENT OF KEY PERSONNEL

1.
Contractor’s ability to select and retain cooperative and effective key personnel, such as the contract manager and quality control personnel.
O
G
A
M
U
2.
Extent key personnel were knowledgeable about contractual requirements.
O
G
A
M
U
3.
Contractor’s ability to meet appropriate staffing levels with qualified personnel in order to provide required services.
O
G
A
M
U
4.
Rate the contractor’s ability to provide continuity of key personnel on the contract.
O
G
A
M
U
5.
Rate the contractor’s ability to replace key personnel in a timely fashion
O
G
A
M
U
6.
Contractor’s ability to effectively manage subcontractors.
O
G
A
M
U
7.
Rate the level of the functional expertise of the contractor’s staff.
O
G
A
M
U
8.
Overall rating of contractor’s management of key personnel.
O
G
A
M
U

COMPLIANCE WITH ENVIRONMENTAL, SAFETY, HEALTH, AND SECURITY REQUIREMENTS

1.
Has the contractor ever received any Notices of Violations for noncompliance with environmental laws or regulations?

YES* NO

2.
Contractor’s compliance with environmental requirements.
O
G
A
M
U
3.
Contractor’s compliance with safety requirements.
O
G
A
M
U
4.
Contractor’s compliance with health requirements.
O
G
A
M
U
5.
Contractor’s compliance with security requirements.
O
G
A
M
U

COST MANAGEMENT (COST CONTRACTS)

1.
Extent to which the contractor provided reliable, supportable cost estimates or proposals
O
G
A
M
U
2.
Extent to which the contractor met the proposed cost estimates?
O
G
A
M
U

CONTRACTUAL CONSIDERATIONS

1.
If a subcontracting plan was required, extent to which contractor met applicable goals for small disadvantaged business participation.
O
G
A
M
U
2.
Has an election ever been made not to exercise an option or continue relations due to contractor’s poor performance?
YES* NO
3.
Has a Contract Discrepancy Report ever been issued?
YES* NO
4.
Has a cure notice or show cause notice ever been issued?
YES* NO
5.
Has this contract been partially or completely terminated for default or convenience?
YES* NO

☐ Partially ☐ Completely

6.
Are there any pending terminations?
YES* NO
7.
Overall rating of contractor’s performance under this contract.
O
G
A
M
U
8.
Would you hire this contractor again?
YES NO*

*REMARKS

Are you aware of other relevant past efforts by this company?

If yes, please provide the name and telephone number of a point of contact:

PART III. RETURN INFORMATION

Please return this completed Questionnaire via e-mail to the Contracting Officer, Joshua Gallien at email address Joshua.Gallien@va.gov.

Thank you for your assistance.

File details come from the government source that posted it. Updated .