36C10B26Q0130_2.docx

This is an Amendment to a Previous Combined Solicitation granting an extension of time for vendor responses. The solicitation (36C10B26Q0130) is issued by the Department of Veterans Affairs Technology Acquisition Center in Eatontown, New Jersey, and seeks renewal of ID.me Identity and Access Management (IAM) Credential Service Provider (CSP) Software-as-a-Service (SaaS) solution subscriptions and support. The requirement is structured as a 100% total small business set-aside with Product Service Code 7A21 and NAICS Code 541519. The original response deadline has been extended to April 28, 2026, at 6:00 PM Eastern Time.

The VA's Office of Information & Technology requires the ID.me CSP SaaS solution to support user identity proofing and credential establishment for secure authentication across multiple VA platforms including VA.gov, VA Health and Benefits mobile app, and Enterprise Service Desk. The solution must serve diverse user populations including Veterans, beneficiaries, family members, VA employees, contractors, and other professionals both domestically and internationally. Key requirements include annual Credential Brokers licenses, maintenance support, help desk assistance, human-assisted identity verification capabilities through trusted referees, and compliance with NIST identity standards at multiple assurance levels (800-63-2 LOA 1, 2, and 3; 800-63-3 IAL 1 and 2; and AAL 1, 2, and 3). The contracting office point of contact is Contract Specialist William Waterhouse at 848-377-5097.