36C10B26Q0084 0001.docx
DOCX document 24 KB Posted
- Solicitation number
- 36C10B26Q0084
About this file
This document is a Request for Information (RFI) from the Department of Veterans Affairs Technology Acquisition Center for a Data Call Centers consolidation project. The RFI, identified by solicitation number 36C10B26Q0084, has been extended until December 16, 2025, with a page limitation increased to 15 pages. Vendors are required to submit responses addressing specific capabilities related to VA Contact Center Consolidation, including company details, contact information, business size, and status.
Key technical details include the NAICS code 541512 with a size standard of $34.0 million, and a product service code of DA10. Responses must be submitted via email to Contract Specialist Joshua Fitzmaurice and Contracting Officer Mina Awad by 1:00 PM EST on the response date. Vendors are instructed to include a separate document with technical questions, mark proprietary information as such, and ensure email file sizes do not exceed 5 MB. The RFI is for planning purposes only, with no obligation for the government to acquire services, and no funds have been authorized or appropriated for this effort.
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Other files
| File | Type | Posted |
|---|---|---|
| VA Contact Center Consolidation_Purpose Statement.docx | DOCX document | |
| 36C10B26Q0084.docx | DOCX document |
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Text version
Modification to a Previous Notice Modification to a Previous Notice
| SUBJECT* |
| VA Enterprise - Data Call Centers - RFI |
GENERAL INFORMATION
| CONTRACTING OFFICE’S ZIP CODE* |
| 07724 |
| SOLICITATION NUMBER* |
| 36C10B26Q0084 |
BASE NOTICE TYPE
| RESPONSE DATE/TIME/ZONE |
| 12-16-2025 13:00 EASTERN TIME, NEW YORK, USA |
| ARCHIVE |
| 60 DAYS AFTER THE RESPONSE DATE |
| RECOVERY ACT FUNDS |
| N |
SET-ASIDE
| PRODUCT SERVICE CODE* |
| DA10 |
| NAICS CODE* |
| 541512 |
| CONTRACTING OFFICE ADDRESS |
| Department of Veterans Affairs |
Technology Acquisition Center
23 Christopher Way Eatontown NJ 07724
POINT OF CONTACT*
Contract Specialist Joshua Fitzmaurice Joshua.Fitzmaurice@va.gov
PLACE OF PERFORMANCE
ADDRESS
POSTAL CODE
COUNTRY
ADDITIONAL INFORMATION
| AGENCY’S URL |
| https://www.va.gov/ |
| URL DESCRIPTION |
| Landing Page |
AGENCY CONTACT’S EMAIL ADDRESS
EMAIL DESCRIPTION
DESCRIPTION
Request for Information (RFI) 36C10B26Q0084 is extended until December 16th, 2025. The page limitation has been increased to 15 pages.
Responders are reminded of VA’s request for responders to answer all questions located in Appendix A, of attachment titled, “VA Contact Center Consolidation_Purpose Statement”.
NOTE: Technical questions may be submitted as part of your response, however, questions directed to the customer are prohibited. All questions in response to this RFI shall be included in a separate word document titled, VA Contact Center RFI_Questions. The answers to all questions received will be posted prior to/with the Solicitation.
Responses are due no later than 1:00 PM EST, December 16, 2025 via email to Joshua Fitzmaurice, Contract Specialist at Joshua.Fitzmaurice@va.govand Contracting Officer Mina Awad at Mina.Awad@va.gov. Please note “VA Contact Center Consolidation” in the subject line of your response. Mark your response as “Proprietary Information” if the information is considered business sensitive. The email file size shall not exceed 5 MB.
See Attached Document: VA Contact Center Consolidation_Purpose Statement
| *= Required Field |
| Modification to a Previous Notice |
Modification to a Previous Notice
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