36C10B24Q0627.docx

RFI - Capacity and Performance SaaS

GENERAL INFORMATION

SET-ASIDE

Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724

POINT OF CONTACT*

Jennifer Jefferson or Brendan Hopkins jennifer.jefferson@va.gov Brendan.Hopkins@va.gov

Wendy Minch Wendy.minch@va.gov

PLACE OF PERFORMANCE

ADDRESS

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

DESCRIPTION

See attached document: PD FINAL RFI v4 BMC Helix.

Sources Sought Notice Sources Sought Notice See product RFI and attached draft PD.

Sources Sought Notice

Department of Veterans Affairs Request for Information Capacity and Performance SaaS July 11, 2024

THIS IS A REQUEST FOR INFORMATION (RFI), ONLY, issued in accordance with Federal Acquisition Regulation (FAR) 15.201(e), for the purpose of conducting market research. Accordingly, this RFI constitutes neither a Request for Proposal (RFP) nor a promise to issue a RFP in the future, and it does not commit the Government to contract for any supply or service described herein. The Department of Veterans Affairs (VA) is not, at this time, seeking proposals and therefore, will not accept, review, or evaluate unsolicited proposals received in response hereto. Please be advised that the U.S. Government will not reimburse Respondents for any costs incurred in the preparation and/or submission of responses to this RFI; all costs associated with responding to this RFI will solely be at the Respondent’s expense. Not responding to this RFI does not preclude participation in any future RFP, if issued. Any information submitted by respondents to this RFI is strictly voluntary; however, any information received shall become the property of the Government and will not be returned to the Respondent. Interested parties are responsible for adequately and clearly marking proprietary, restricted, or competition sensitive information contained in their response.

The Department of Veterans Affairs (VA) Technology Acquisition Center (TAC) is issuing this RFI to determine Contractor’s capabilities in executing the requirements of the attached DRAFT Product Description (PD).

The Government is seeking a Brand Name or Equivalent solution to the tasks laid out in the attached draft PD. Current market research indicates that BMC Helix SaaS meets the Government’s requirements; however, in the interest of competition, the Government is seeking additional capable solutions.

CAPABILITY STATEMENT and RFI QUESTIONS

As part of your market research response please provide a capability statement and answers to the following list of questions:

1. Detail your company’s capabilities and experience supporting federal agencies in providing a Software as a Service (SaaS) product, and how your SaaS product can satisfy the requirements listed in the draft PD. Include examples of federal experience implementing your SaaS product (specific examples or references provided must include the agency, point of contact, dollar value, and contract number).

2. Please detail any interfacing or custom development that your SaaS product requires ahead of go-live.

· Can your company’s proposed SaaS product meet all PD requirements without developing an interface or performing any kind of custom development?

· Does your company have existing APIs with other commercial cloud products?

· Does your company have the experience in implementing APIs with federal agencies (i.e., in accordance with Federal Risk and Authorization Management Program (FedRAMP) and VA security requirements).

3. Based on the draft PD, are there any requirements that are outside of the company’s SaaS Solution that would be priced in terms of labor related services? If so, which requirements fall outside the company’s SaaS solution.

4. Please describe your pricing model to include the threshold for named user subscriptions vs. an enterprise/site subscription. Describe your performance metric environment and product interface.

· Is your pricing model driven by total users, concurrent users, transaction-based, number of records, etc.?

· Are any additional services/product plug ins/SaaS agents needed outside of the subscription model (e.g., configuration to meet functional requirements, data storage, data migration, additional features)?

· If so, please provide the items and proposed price for these additional services.

· The existing performance metric environment uses collector agent software from BMC’s TrueSight Capacity Optimization (TSCO) running on target systems to extract relevant data and to forward that data to the collecting system. Does your SaaS product require agents to be installed onto target systems in order to collect metric data?

· Can your product interface with the existing BMC TSCO collector agents to gather metric data from target systems? If your SaaS product cannot interface with TCSO, what would be an alternative solution? What would be the cost associated with this solution?

5. Please provide separate Rough Orders of Magnitude (ROMs) for the SaaS product in accordance with the draft PD attached and the anticipated CLIN structure below. In the event one of the items is part of your company’s SAAS solution and is not separately priced or could be part of another CLIN, please specify/notate.

Software Subscriptions to License Entitlements

Base Period - Period of Performance shall not exceed 12 months

Option Period 1 - Period of Performance shall not exceed 12 months

Option Period 2 - Period of Performance shall not exceed 12 months

Option Period 3 - Period of Performance shall not exceed 12 months

Option Period 4 - Period of Performance shall not exceed 12 months

Optional Tasks

6. Is your product currently FedRAMP compliant/authorized? If so, at what level?

7. What technical support capabilities and help desk does your system provide? What is your system availability? (What is your up time, example- 99.9 %)

8. Do you have other viable government contracts available? If so state the contract number.

9. What are your license terms and conditions?

10. How is your system hosted and how will VA users access the system?

11. What type of training is provided with your system? Please provide any recommendations related to how a workforce consisting of hundreds of users would be transitioned to your system. Please reference the PD with regards to Training and Support. What training modalities are available?

12. How does the Company’s SaaS solution manage Government Data? How does the company ensure that data would be VA usable and transferred without issue at the contract end?

16. For historical data, over how long of a time interval can data be kept and at what degree of granularity? How is data storage priced?

17. What dashboarding capability does your product have “out of the box”? How customizable and extensible are the built-in dashboarding capabilities?

18. What predictive modeling capabilities does your product have? What algorithms does it use?

19. Can your company’s proposed SAAS product meet all PD requirements? If not, which ones are you not able to meet? Does the draft PD provide sufficient detail to describe the technical and functional requirements that encompass the requirement? If “NO”, please provide your technical and functional comments, recommendations, and questions on elements of the draft PD that may contribute to a more accurate proposal submission and efficient cost-effective effort.

20. What level of support is provided for product configuration with a SaaS subscription?

GENERAL INFORMATION

1. Include the following identification information

a. Company Name

b. CAGE/Unique Entity Identifier under which the company is registered in SAM.

c. Company Address

d. Point of contact name

e. Telephone number

f. Email address

2. VA anticipates that this effort would fall within North American Industry Classification System (NAICS) Code 541519 Other Computer Related Services, which has a size standard of $34M. Are you a small or large business under NAICS 541519.

3. If a small business, what type of small business are you? Are you able to comply with FAR 52.219-6 and 52.219-14 in execution of this effort? Are you able to comply with VAAR 852.219-73, VA Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside (JAN 2023) Deviation and with subcontracting limitations in 13 CFR 125.6 in execution of this effort?

4. List any federal contracts in which you are a prime contract holder to assist in determining acquisition strategy. Please also include Contract Number, expiration date, etc.

5. Do you have a Service-Disabled Veteran-owned Small Business (SDVOSB) or Veteran-owned Small Business (VOSB) as a qualified reseller on any contract vehicles?

MARKET RESEARCH RESPONSE SUBMISSION

Responses are due no later than 10:00 AM2:00 PM Eastern Standard Time (EST) on July 17, 2024.

For your response to this RFI, please limit responses to no more than twenty-five pages.

Your response shall be submitted electronically via electronic mail. Please include in the subject line of the electronic response “Capacity and Performance SaaS RFI”. Any concerns regarding the submission to SAM.gov shall be addressed to Jennifer Jefferson, Contract Specialist by email at Jennifer.jefferson@va.gov and Contracting Officer at Wendy.minch@va.gov.

Contracting Office Address:

Department of Veterans Affairs Office of Acquisition Operations Technology Acquisition Center 23 Christopher Way Eatontown, NJ 07724

Primary Points of Contact:

Jennifer Jefferson Contract Specialist Email: Jennifer.Jefferson@va.gov

And

Brendan Hopkins Contract Specialist Email: Brendan.Hopkins@va.gov

Note: VA retains sole discretion of whether any post RFI briefings are warranted, and which industry partners may be invited to provide additional market research information.