36C10B24Q0518.pdf

DISCLAIMER

This Request for Information (RFI)/Sources Sought is issued in accordance with Federal Acquisition Regulations (FAR) 15.201(e) to conduct market research for information and planning purposes only. This RFI/Sources Sought is issued solely for information and planning purposes – it does not constitute a Request for Quotation (RFQ)/Request for Proposal (RFP), or a promise to issue a solicitation action in the future. This request for information does not commit the Government to contract for any supply or service whatsoever. Further, the Government is not, at this time, seeking proposals and will not accept unsolicited proposals. Responders are advised that the Government will not pay for any information or administrative costs incurred in response to this RFI/Sources Sought; all costs associated with responding to this RFI/Sources Sought will be solely at the interested vendor’s expense. Not responding to this RFI/Sources Sought does not preclude participation in any future RFQ/RFP, if any is issued. It is the responsibility of the responders to monitor this site for additional information pertaining to this requirement.

REQUIREMENTS:

The Department of Veterans Affairs (VA) Digital Transformation Center (DTC) makes it faster and easier for VA customers to leverage Software as a Service (SaaS) and Platform as a Service (PaaS) solutions. The VA has a potential requirement for a Brand Name or equal (BNoE) Pega Platform as a Service (PaaS)/Software as a Service (SaaS) subscriptions to continue supporting the DTC cloud modernization initiative.

The VA DTC is in the midst of a modernization effort to transform the way VA does business by migrating software applications from on-premise data centers to The Federal Risk And Management Program Dashboard (fedramp.gov) certified cloud service provider.

The DTC intends to acquire a cloud service subscription using a FedRAMP certified BNoE Cloud for Government Platform and Software as a Service. The Pega Platform is currently in use and is one of several cloud PaaS/SaaS platforms managed by the DTC.

The current solution is being used by the Veterans Health Administration (VHA) Electronic Health Record Modernization (EHRM) program for modernizing their legacy business applications, the VHA Claims and Appeals Modernization (CAMO) Office for an Electronic Dental Eligibility Verification Solution, and for other VA existing business products and services. VA’s Financial Services Center (FSC) currently relies on and invests in the current solution. FSC can continue to provide valuable functions and efficient services to Veterans through its operations in the expanded enterprise environment. A System Integrator is not required with this action.

The BNoE Pega PaaS/SaaS cloud service shall provide Development, Test, Pre- Production, and Production environments to enable end-to-end software delivery from planning all the way to production release, support, and operation. BNoE Pega PaaS/SaaS solutions shall support rapid low code/no code configuration, enabling the DTC and other VA organizations to expeditiously respond to emerging customer https://marketplace.fedramp.gov/#!/product/pega-cloud-for-government?sort=productName&productNameSearch=pega https://marketplace.fedramp.gov/#!/product/pega-cloud-for-government?sort=productName&productNameSearch=pega business needs.

The VA intends to acquire a PaaS/SaaS software solution configured by the vendor to work in the Government FedRAMP commercial cloud environment.

The PaaS/SaaS shall be fully vendor-managed and provide enterprise-level development tools, environments, and operational support. The PaaS/SaaS platform shall adhere to a 99.95% uptime/availability service level agreement (SLA) and provide a transparent display of performance, security, and data safeguards through the hosting

Contractor’s website. Subscribers will deploy PaaS/SaaS applications on secured production infrastructure designed to meet the government’s rigorous security and compliance requirements. This potential procurement will confirm that with fast provisioning and vendor support, the solution can enable the DTC to continue delivering ever-more sophisticated services and value to its customers faster and at a lower cost.

SUBMIT THE FOLLOWING:

For project planning and information gathering, the draft Product Description (PD) is attached which defines the scope of requirements. Information obtained in response to this RFI/Sources Sought will be used within VA as market research information and will not be disclosed outside of the agency. Be advised that set-aside decisions may be made based on the information provided in response to this RFI/Sources Sought.

Responses should be as complete and informative as possible.

Your response must address capabilities specific to the services required in the attached PD and must include the following:

1. Request Company information to include:

a. Company Name

b. CAGE/ SAM Unique Entity ID Number under which the company is registered in

SAM/Vetbiz.gov

c. Company Address

d. Point of Contact name

e. Telephone number

f. Email address

g. Socioeconomic data

h. Company Business Size and Status for NAICS 541519.

i. For Service-Disabled Veteran Owned Small Business (SDVOSB)/Veteran

Owned Small Business (VOSB) concerns, indicate whether you have been registered and verified in the Veteran Small Business Certification (VetCert) database (https://veterans.certify.sba.gov/)in accordance with Veterans First Contracting Act (Public Law 109-461), for the applicable NAICS.

j. For small business, please advise on capability of meeting potential set-aside requirements and limitations of subcontracting, and any relative information related to the Non-Manufacturing Rule.

2. Provide a summary of your capability to meet the requirements contained within the attached document for functional characteristics for the following areas:

a. If providing a response with an alternative brand name solution, please provide a high-level summary of the proposed solutions capabilities and ability to address the salient characteristics listed in section 1.5 of the Product Description.

b. Describe your licensing structure and offerings (e.g., perpetual or subscription based; Enterprise or per seat licenses) for the proposed solution.

c. Provide a Rough Order of Magnitude (ROM) for the products/part numbers identified in section 1.4 of the Product Description.

d. Describe your solutions capability of meeting the noted Section 508 requirements.

e. Please provide feedback on any areas of the Product Description that require additional detail or updates (e.g., end of life part numbers, descriptions of services). Please note the relevant section with your feedback.

f. Please provide your current Federal Risk and Authorization Management

Program (FedRAMP)/Authority to Operate (ATO) status.

SUBMISSION INSTRUCTIONS:

Please submit your response in accordance with the following:

1) No more than 10 pages.

2) Mark your response as “Proprietary Information” if the information is considered business sensitive.

3) NO MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI/Sources Sought.

The Government will not review any additional information or attachments included in excess of the 10-page limit. The Government will not review generic marketing materials that do not address the information contained herein or the attached documents.

All interested parties shall respond no later than 3:00 PM EST on June 27, 2024, via e-mail. If you have any questions on the RFI/Sources Sought, please submit via e-mail as well. Please note 36C10B24Q0518 in the subject line of your response.

Point of contact for this RFI/Sources Sought is Contract Specialist, Dennis Simms, Email address: Dennis.Simms@va.gov, and Contracting Officer, Michael Weckesser, Email address: Michael.Weckesser@va.gov

(Brand Name or equal) Pega PaaS & SaaS

PRODUCT DESCRIPTION

DEPARTMENT OF VETERANS AFFAIRS

Digital Transformation Center (DTC)

Pega (Brand Name or equal)

Platform as a Service

Software as a Service

May 16, 2024

Product Description Version Number: 1

1.0 REQUIREMENTS

The Department of Veterans Affairs (VA) Digital Transformation Center (DTC) makes it faster and easier for VA customers to leverage Software as a Service (SaaS) and Platform as a

Service (PaaS) solutions.

The VA requires Pega Brand Name or equal (BNoE) Platform as a Service (PaaS)/Software as a Service subscriptions (hereinafter called Pega BNoE PaaS/SaaS) to continue supporting the

DTC cloud modernization initiative.

The VA DTC is in the midst of a modernization effort to transform the way VA does business by migrating software applications from on-premise data centers to The Federal Risk And

Management Program Dashboard (fedramp.gov) certified cloud service provider.

The DTC intends to acquire a cloud service subscription using FedRAMP certified Pega BNoE

Cloud for Government Platform and Software as a Service. The Pega Platform is one of several cloud PaaS/SaaS platforms managed by the DTC.

This Pega service is currently being used by the Veterans Health Administration (VHA)

Electronic Health Record Modernization (EHRM) program for modernizing their legacy business applications, the VHA Claims and Appeals Modernization (CAMO) Office for an Electronic

Dental Eligibility Verification Solution, and for other VA existing business products and services.

VA’s Financial Services Center (FSC) currently relies on and invests in the current solution.

FSC can continue to provide valuable functions and efficient services to Veterans through its operations in the expanded Pega BNoE enterprise environment. The DTC plans to award this procurement to continue access to these existing, in-use applications. A System Integrator is not required with this action.

The Pega BNoE PaaS/SaaS cloud service shall provide Development, Test, Pre-Production, and Production environments to enable end-to-end software delivery from planning all the way to production release, support, and operation. Pega BNoE PaaS/SaaS solutions shall support rapid low code/no code configuration, enabling the DTC and other VA organizations to expeditiously respond to emerging customer business needs.

The VA will acquire Pega BNoE PaaS/SaaS software configured by the vendor to work in the

Government FedRAMP commercial cloud environment.

Pega BNoE PaaS/SaaS shall be fully vendor-managed and provide enterprise-level development tools, environments, and operational support. The Pega BNoE PaaS/SaaS platform shall adhere to a 99.95% uptime/availability service level agreement (SLA) and provide a transparent display of performance, security, and data safeguards through the hosting

Contractor’s website. Subscribers will deploy PaaS/SaaS applications on secured production infrastructure designed to meet the government’s rigorous security and compliance requirements. This procurement will confirm that with fast provisioning and vendor support, https://marketplace.fedramp.gov/#!/product/pega-cloud-for-government?sort=productName&productNameSearch=pega https://marketplace.fedramp.gov/#!/product/pega-cloud-for-government?sort=productName&productNameSearch=pega

Pega BNoE PaaS/SaaS can enable the DTC to continue delivering ever-more sophisticated services and value to its customers faster and at a lower cost.

The period of performance shall be for a 12-month base period, two 12-month option periods, and 26 optional tasks, if exercised, to increase quantities to add more user license packages, increase additional storage, additional sandbox environments, and technical support.

1.1 ORDER TYPE

The effort shall be proposed on a firm fixed price basis.

1.2 Period of Performance

The period of performance (POP) shall be date of award through 12 months, with two 12-month

Option Periods.

1.3 Place of Performance:

Efforts under this contract shall be performed at the following VA facilities:

Digital Transformation Center (DTC)

VACO

Washington, DC

1.4 Pega BNoE PaaS/SaaS

The Contractor shall provide the following Pega BNoE PaaS/SaaS commercial product:

Base Period

PART NUMBER Category DESCRIPTION QTY TERM

PEGA-PCFG-

PFHC-BNDL-50FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 50 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application built on PGP Core Bundle, PCFG, Business End-User 50

FTE License Metric.

1 12MO

PEGA-PCFG-DT-

STANDARD

PaaS

Standard Sandbox – PCFG Subscription

Standard Sandbox - capacity for up to 15 concurrent developers/testers; 50GB of storage. 12-month PCFG

Subscription. Req base PCFG Platform.

1 12MO

Optional Tasks in the Base Period

PEGA-PCFG-CS-

BNDL-10FTE

SaaS

PGP Customer Service for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA Business End Users - 10 FTE. Includes

PGP Customer Service Bundle and Pega Customer

Service for Healthcare. 12-month Cloud Subscription –

For Pega SaaS Application built on PGP Customer

Service, Business End-User 10 FTE License Metric.

Requires minimum 50 FTE Customer Service PCFG

Subscription.

Optional task assumption: This optional task can be exercised up to a total maximum of ten (10) times at any time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-

PFHC-BNDL-10FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 10 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application built on PGP Core Bundle, PCFG, Business End-User 10

FTE License Metric. Requires minimum 50 FTE Platform

PCFG Subscription.

time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-CS-

BNDL-50FTE

SaaS

PGP Customer Service for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA Business End Users - 50 FTE. Includes

PGP Customer Service Bundle and Pega Customer

Service for Healthcare. 12-month Cloud Subscription –

For Pega SaaS Application built on PGP Customer

Service, Business End-User 50 FTE License Metric.

exercised up to a total maximum of five (5) times at any time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

5 12 MO

PEGA-PCFG-

PFHC-BNDL-50FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 50 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application

5 12 MO

built on PGP Core Bundle, PCFG, Business End-User 50

FTE License Metric.

time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

PEGA-PCFG-CS-

BNDL-100FTE

SaaS

PGP Customer Service for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA Business End Users - 100 FTE. Includes

PGP Customer Service Bundle and Pega Customer

Service for Healthcare. 12-month Cloud Subscription –

Service, Business End-User 100 FTE License Metric.

time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

5 12 MO

PEGA-PCFG-

PFHC-BNDL-

100FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 100 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application built on PGP Core Bundle, PCFG, Business End-User

100 FTE License Metric.

time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

5 12 MO

PEGA-PCFG-CS-

BNDL-500FTE

SaaS

PGP Customer Service for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA Business End Users - 500 FTE. Includes

PGP Customer Service Bundle and Pega Customer

Service for Healthcare. 12-month Cloud Subscription –

Service, Business End-User 500 FTE License Metric.

exercised up to a total maximum of two (2) times at any time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months

2 12 MO

remaining in the period that it was exercised.

PEGA-PCFG-

PFHC-BNDL-

500FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 500 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application

500 FTE License Metric.

exercised up to a total maximum of three (3) times at any time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

3 12 MO

PEGA-PCFG-FSCP-

BNDL-5542FTE

SaaS

FSC Platform Bundle - PCFG Subscription

Access to Pega Software (SaaS) Case Management

Bundle for VA FSC Business End Users – 5,542 FTE.

Includes PGP Core Bundle and Pega Foundation for

Healthcare. 12-month PCFG Subscription – For Pega

SaaS Application built on PGP Core Bundle, PCFG, Business End-User 5,542 FTE License Metric.

exercised at any time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-

FSCC-BNDL-

775FTE

SaaS

FSC Customer Service Bundle - PCFG Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA FSC Business End Users – 775 FTE.

Includes PGP Customer Service Bundle and Pega

Customer Service for Healthcare. 12-month Cloud

Subscription – For Pega SaaS Application built on PGP

Customer Service, Business End-User 775 FTE License

Metric.

term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-SCE-

18M SaaS

Pega Smart Claims Engine for Healthcare – PCFG

Subscription

Access to Pega Smart Claims Engine for Healthcare

(SCE) - 12 Month PCFG Subscription – For Pega SaaS

Application built on SCE - 18M Annual Claims. Available for purchase only once FedRAMP Authorized.

1 12 MO

exercised at any time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

PEGA-PCFG-DT-

STANDARD

PaaS

Standard Sandbox – PCFG Subscription

Standard Sandbox - capacity for up to 15 concurrent developers/testers; 50GB of storage. 12-month PCFG time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

5 12 MO

PEGA-PCFG-DT-

LARGE

PaaS

Large Sandbox – PCFG Subscription

Large Sandbox - capacity for up to 45 concurrent developers/testers; 100GB of storage. 12 Mo PCFG time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

5 12 MO

PEGA-PCFG-DT-

STORAGE

PaaS

Additional Production Storage

Per 100GB blocks. Req base PCFG Platform.

time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-DT-

FILE

PaaS

Additional File Storage

Per 500GB blocks. Req base Cloud Platform - Req base

PCFG Platform.

time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-SUB-PGA-1 PaaS

Pega Program Architecture – Expert-as-a-Service

12 Month Standard Subscription in accordance with approved scope of work document.

term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

PEGA-SUB-TAM-1 PaaS

Pega Technical Account Manager – Expert-as-a-

Service

Assurance Service. 12 Month Standard Subscription in accordance with approved scope of work document.

term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-SVC-LA-1 PaaS

Pega Lead Architect

Pega Consulting Services Support. Pega Lead Architect

(PLA), block of 40 hours.

time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-SC-1 PaaS

Pega Cloud Secure Connect

Pega Cloud Secure Connect Subscription Services – 1

Region. 12 Month Standard Subscription.

term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-

GenAI-KBU SaaS

Pega GenAI Knowledge Buddy (User) – PCFG

Subscription

Access to Pega GenAI Knowledge Buddy service. 200

FTE User Block. 12 month Cloud subscription. Available time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-

GenAI-KBB SaaS

Pega GenAI Knowledge Buddy (Prod Buddy) – PCFG

Subscription

Access to Pega GenAI Knowledge Buddy service. 1

Production Buddy – Includes 1M answers per Buddy. 12

10 12 MO

month Cloud subscription. Available for purchase only once FedRAMP Authorized.

time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

PEGA-PCFG-PROM SaaS

Pega Process Mining – PCFG Subscription

Access to Pega Process Mining – Initial block of 1M

Cases / Assignments. 12 month Cloud Subscription.

Available for purchase only once FedRAMP Authorized.

term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-

GenAI-BNDL SaaS

Pega GenAI Bundle

Access to Pega GenAI Bundle. Includes Pega GenAI

Analyze, Automate, and Coach. 50 FTE User Block. 12 month Cloud Subscription. Available for purchase only time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-PAI-

BNDL

SaaS

Pega Process AI Bundle – PCFG Subscription

Access to Pega Process AI Bundle. Includes Event

Stream Triage, AI & Decisioning. Block of 500,000 annual cases. 12 month Cloud subscription. Requires Platform or

Customer Service Available for purchase only once

FedRAMP Authorized.

time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

3 12 MO

PEGA-PCFG-PFH SaaS

Pega Process Fabric Hub – PCFG Subscription

Access to Pega Process Fabric Hub. Initial block of 1M

Cases / Assignments. 12 month Cloud subscription.

term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

PEGA-PCFG-CB SaaS

Pega Chatbot – PCFG Subscription

Access to Pega Chatbot. 200,000 Annual Chatbot Cases.

12-month Cloud Subscription. Available for purchase only time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months

Option Period One

PEGA-PCFG-

PFHC-BNDL-50FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 50 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application built on PGP Core Bundle, PCFG, Business End-User 50

FTE License Metric.

1 12MO

PEGA-PCFG-DT-

STANDARD

PaaS

Standard Sandbox – PCFG Subscription

Standard Sandbox - capacity for up to 15 concurrent developers/testers; 50GB of storage. 12-month PCFG

Optional Tasks in Option Period One

PEGA-PCFG-CS-

BNDL-10FTE

SaaS

PGP Customer Service for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA Business End Users - 10 FTE. Includes

PGP Customer Service Bundle and Pega Customer

Service for Healthcare. 12-month Cloud Subscription –

For Pega SaaS Application built on PGP Customer

Service, Business End-User 10 FTE License Metric.

time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription

PEGA-PCFG-

PFHC-BNDL-10FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 10 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application built on PGP Core Bundle, PCFG, Business End-User 10 time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-CS-

BNDL-50FTE

SaaS

PGP Customer Service for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA Business End Users - 50 FTE. Includes

PGP Customer Service Bundle and Pega Customer

Service for Healthcare. 12-month Cloud Subscription – time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

5 12 MO

PEGA-PCFG-

PFHC-BNDL-50FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 50 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

5 12 MO

PEGA-PCFG-CS-

BNDL-100FTE

SaaS

PGP Customer Service for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA Business End Users - 100 FTE. Includes

PGP Customer Service Bundle and Pega Customer

Service for Healthcare. 12-month Cloud Subscription – time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

PEGA-PCFG-

PFHC-BNDL-

100FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 100 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

5 12 MO

PEGA-PCFG-CS-

BNDL-500FTE

SaaS

PGP Customer Service for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA Business End Users - 500 FTE. Includes

PGP Customer Service Bundle and Pega Customer

Service for Healthcare. 12-month Cloud Subscription – time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

2 12 MO

PEGA-PCFG-

PFHC-BNDL-

500FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 500 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription

3 12 MO

PEGA-PCFG-FSCP-

BNDL-5542FTE

SaaS

FSC Platform Bundle - PCFG Subscription

Access to Pega Software (SaaS) Case Management

Bundle for VA FSC Business End Users – 5,542 FTE.

Includes PGP Core Bundle and Pega Foundation for

Healthcare. 12-month PCFG Subscription – For Pega term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-

FSCC-BNDL-

775FTE

SaaS

FSC Customer Service Bundle - PCFG Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA FSC Business End Users – 775 FTE.

Includes PGP Customer Service Bundle and Pega

Customer Service for Healthcare. 12-month Cloud

Subscription – For Pega SaaS Application built on PGP term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-SCE-

18M SaaS

Pega Smart Claims Engine for Healthcare – PCFG

Subscription

Access to Pega Smart Claims Engine for Healthcare

(SCE) - 12 Month PCFG Subscription – For Pega SaaS term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-DT-

STANDARD

PaaS

Standard Sandbox – PCFG Subscription

Standard Sandbox - capacity for up to 15 concurrent time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription remaining in the period that it was exercised.

PEGA-PCFG-DT-

LARGE

PaaS

Large Sandbox – PCFG Subscription

Large Sandbox - capacity for up to 45 concurrent time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

5 12 MO

PEGA-PCFG-DT-

STORAGE

PaaS time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-DT-

FILE

PaaS

Additional File Storage time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-SUB-PGA-1 PaaS

Pega Program Architecture – Expert-as-a-Service

12 Month Standard Subscription in accordance with an term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-SUB-TAM-1 PaaS

Pega Technical Account Manager – Expert-as-a-

Service accordance with an approved scope of work document.

term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

PEGA-SVC-LA-1 PaaS

Pega Lead Architect time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-SC-1 PaaS

Pega Cloud Secure Connect term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-

GenAI-KBU SaaS

Pega GenAI Knowledge Buddy (User) – PCFG

Subscription

Access to Pega GenAI Knowledge Buddy service. 200 time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-

GenAI-KBB SaaS

Pega GenAI Knowledge Buddy (Prod Buddy) – PCFG

Subscription

Access to Pega GenAI Knowledge Buddy service. 1

Production Buddy – Includes 1M answers per Buddy. 12 time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-PROM SaaS

Pega Process Mining – PCFG Subscription

Access to Pega Process Mining – Initial block of 1M exercised at any time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

PEGA-PCFG-

GenAI-BNDL SaaS

Pega GenAI Bundle

Access to Pega GenAI Bundle. Includes Pega GenAI

Analyze, Automate, and Coach. 50 FTE User Block. 12 time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-PAI-

BNDL

SaaS

Pega Process AI Bundle – PCFG Subscription

Access to Pega Process AI Bundle. Includes Event

Stream Triage, AI & Decisioning. Block of 500,000 annual cases. 12 month Cloud subscription. Requires Platform or time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

3 12 MO

PEGA-PCFG-PFH SaaS

Pega Process Fabric Hub – PCFG Subscription

Access to Pega Process Fabric Hub. Initial block of 1M term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-CB SaaS

Pega Chatbot – PCFG Subscription

Access to Pega Chatbot. 200,000 Annual Chatbot Cases.

time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription

Option Period Two

PEGA-PCFG-

PFHC-BNDL-50FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 50 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application built on PGP Core Bundle, PCFG, Business End-User 50

FTE License Metric.

1 12MO

PEGA-PCFG-DT-

STANDARD

PaaS

Standard Sandbox – PCFG Subscription

Standard Sandbox - capacity for up to 15 concurrent developers/testers; 50GB of storage. 12-month PCFG

Optional Tasks in Option Period Two

PEGA-PCFG-CS-

BNDL-10FTE

SaaS

PGP Customer Service for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA Business End Users - 10 FTE. Includes

PGP Customer Service Bundle and Pega Customer

Service for Healthcare. 12-month Cloud Subscription –

For Pega SaaS Application built on PGP Customer

Service, Business End-User 10 FTE License Metric.

time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-

PFHC-BNDL-10FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 10 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application built on PGP Core Bundle, PCFG, Business End-User 10 time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

PEGA-PCFG-CS-

BNDL-50FTE

SaaS

PGP Customer Service for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA Business End Users - 50 FTE. Includes

PGP Customer Service Bundle and Pega Customer

Service for Healthcare. 12-month Cloud Subscription – time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

5 12 MO

PEGA-PCFG-

PFHC-BNDL-50FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 50 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

5 12 MO

PEGA-PCFG-CS-

BNDL-100FTE

SaaS

PGP Customer Service for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA Business End Users - 100 FTE. Includes

PGP Customer Service Bundle and Pega Customer

Service for Healthcare. 12-month Cloud Subscription – time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months

PEGA-PCFG-

PFHC-BNDL-

100FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 100 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

5 12 MO

PEGA-PCFG-CS-

BNDL-500FTE

SaaS

PGP Customer Service for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA Business End Users - 500 FTE. Includes

PGP Customer Service Bundle and Pega Customer

Service for Healthcare. 12-month Cloud Subscription – time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

2 12 MO

PEGA-PCFG-

PFHC-BNDL-

500FTE

SaaS

Pega Foundation for Healthcare Bundle - PCFG

Subscription

Access to Pega Software (SaaS) Case Management

Bundle for Business End Users - 500 FTE. Includes PGP

Core Bundle and Pega Foundation for Healthcare. 12-month PCFG Subscription – For Pega SaaS Application time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

3 12 MO

PEGA-PCFG-FSCP-

BNDL-5542FTE

SaaS

FSC Platform Bundle - PCFG Subscription

Access to Pega Software (SaaS) Case Management

Bundle for VA FSC Business End Users – 5,542 FTE.

Includes PGP Core Bundle and Pega Foundation for

Healthcare. 12-month PCFG Subscription – For Pega term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

PEGA-PCFG-

FSCC-BNDL-

775FTE

SaaS

FSC Customer Service Bundle - PCFG Subscription

Access to Pega Software (SaaS) Customer Service

Bundle for VA FSC Business End Users – 775 FTE.

Includes PGP Customer Service Bundle and Pega

Customer Service for Healthcare. 12-month Cloud

Subscription – For Pega SaaS Application built on PGP term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-SCE-

18M SaaS

Pega Smart Claims Engine for Healthcare – PCFG

Subscription

Access to Pega Smart Claims Engine for Healthcare

(SCE) - 12 Month PCFG Subscription – For Pega SaaS term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-DT-

STANDARD

PaaS

Standard Sandbox – PCFG Subscription

Standard Sandbox - capacity for up to 15 concurrent time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

5 12 MO

PEGA-PCFG-DT-

LARGE

PaaS

Large Sandbox – PCFG Subscription

Large Sandbox - capacity for up to 45 concurrent time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription remaining in the period that it was exercised.

PEGA-PCFG-DT-

STORAGE

PaaS time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-DT-

FILE

PaaS

Additional File Storage time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-SUB-PGA-1 PaaS

Pega Program Architecture – Expert-as-a-Service

12 Month Standard Subscription in accordance with term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-SUB-TAM-1 PaaS

Pega Technical Account Manager – Expert-as-a-

Service accordance with approved scope of work document.

term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-SVC-LA-1 PaaS

Pega Lead Architect time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription

PEGA-PCFG-SC-1 PaaS

Pega Cloud Secure Connect term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-

GenAI-KBU SaaS

Pega GenAI Knowledge Buddy (User) – PCFG

Subscription

Access to Pega GenAI Knowledge Buddy service. 200 time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-

GenAI-KBB SaaS

Pega GenAI Knowledge Buddy (Prod Buddy) – PCFG

Subscription

Access to Pega GenAI Knowledge Buddy service. 1

Production Buddy – Includes 1M answers per Buddy. 12 time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

10 12 MO

PEGA-PCFG-PROM SaaS

Pega Process Mining – PCFG Subscription

Access to Pega Process Mining – Initial block of 1M term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-

GenAI-BNDL SaaS

Pega GenAI Bundle

Access to Pega GenAI Bundle. Includes Pega GenAI

Analyze, Automate, and Coach. 50 FTE User Block. 12 time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

PEGA-PCFG-PAI-

BNDL

SaaS

Pega Process AI Bundle – PCFG Subscription

Access to Pega Process AI Bundle. Includes Event

Stream Triage, AI & Decisioning. Block of 500,000 annual cases. 12 month Cloud subscription. Requires Platform or time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

3 12 MO

PEGA-PCFG-PFH SaaS

Pega Process Fabric Hub – PCFG Subscription

Access to Pega Process Fabric Hub. Initial block of 1M term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months remaining in the period that it was exercised.

1 12 MO

PEGA-PCFG-CB SaaS

Pega Chatbot – PCFG Subscription

Access to Pega Chatbot. 200,000 Annual Chatbot Cases.

time throughout the PoP and should co-term with the PoP in which it is exercised. If exercised, optional Subscription prices shall be prorated based on the number of months

Note: If exercised, Optional line-item prices shall be prorated based on the number of months remaining in the Base/Option Period at the time of the optional task exercise. All licenses shall be coterminous, ending on the same date as the Base Period or Option Period (if Optional Task is exercised during Base Period, its PoP would end on the same day as the Base Period PoP end date; if Optional Task is exercised during an Option Period, its PoP would end on the same day as the Option Period PoP end date).

1.5 Required Salient Characteristics

The brand name or equal Pega PaaS/SaaS commercial product must satisfy each of the following required salient characteristics:

Requirement

Number

Description Vendor Capability

Response (Yes/No &

Explanation):

RSC-101 A Customer Relationship Management and

Business Process Management PaaS/SaaS platform that does not require proprietary scripting languages for customization. This makes solutions easier to both implement and maintain. Many components can be built without any coding at all.

RSC-102 GenAI Blueprint capability that provides enterprise-scale ideation and rapid prototyping. This allows customers to quickly build new applications.

RSC-103 Data Virtualization via Pega Live Data brand name or equal, to allow applications to access data from different systems using Application Programming

Interfaces (APIs) and/or built in Robotics, depending on the different facets of the work and state of the legacy application. This capability shall be provided within the software platform out of the box, giving VA the option of having the vendor platform be the system of record (SOR) or leaving the data where it is, and pulling it in when needed from the SOR.

• Enables abstraction of complex system data from business-user-friendly case data. When a change is made to VA’s back-end system, VA shall not need to update every field reference in the front-end case data – rather, simply adjust the reference to the system of record in the Live Data layer.

• Simplified Data Management: Centralized definition eliminates embedded data access logic, streamlining management and reducing redundancy. Live Data separates data definition from storage details, insulating applications from underlying source changes.

• Improved Agility and Maintainability:

Centralized definitions and decoupling from data sources streamline development and maintenance. Updates and bug fixes only need to be applied in one location, reducing errors.

• Enhanced Performance and Scalability: Data virtualization and caching improve performance by offering a logical view of data and storing frequently accessed data in memory.

• Reusable data objects promote consistency, and offline capabilities support disconnected usage scenarios.

RSC-104 Situational Layer Cake architecture based on object-oriented principles that enables more rapid scalability, and also enables VA to easily reuse and differentiate or specialize existing applications for new geographies, products, or groups.

• Reusability: Common functionality such as processes, rules, AI, data models, and UI can be reused across different products, regions, or channels without the need for copying or recoding. This maximizes efficiency and consistency.

• Specialization: The architecture shall allow for the addition of new capabilities or the superseding of models in the lower layers.

This enables each business area to build the specializations they need to differentiate themselves.

• Agility: Changes can be made easily by describing the differences for each particular dimension, rather than relying on expensive and error-prone copy/paste/edit methods.

This makes it easier to roll out new products or…