36C10B24Q0430.docx

Request for Information: 36C10B24Q0430 End User Services (EUS) Endpoint Support and Operations Monitoring (ESOM)

VA-24-00067607

GENERAL INFORMATION

SET-ASIDE

Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724

POINT OF CONTACT*

PLACE OF PERFORMANCE

ADDRESS

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

Sources Sought Notice Sources Sought Notice

DESCRIPTION

Sources Sought Notice

Request for Information: 36C10B24Q0430 End User Services (EUS) Endpoint Support and Operations Monitoring (ESOM)

VA-24-00067607

1. Introduction

This Request for Information (RFI) is for planning purposes only and shall not be considered an Invitation for Bid, Request for Task Execution Plan, Request for Quotation, or a Request for Proposal. Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI. Your response to this RFI will be treated only as information for the Government to consider. You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI. This request does not constitute a solicitation for proposals or the authority to enter into negotiations to award a contract. No funds have been authorized, appropriated, or received for this effort. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI.

One of the purposes of issuing this RFI is to determine the availability of Small Business Administration (SBA) Veteran Small Business Certification Program (VetCert) Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) and Veteran Owned Small Businesses (VOSBs) that are capable of providing the services identified in the attached Performance Work Statement (PWS). An SDVOSB/VOSB company that is not in the SBA certification database (https://veterans.certify.sba.gov/) should not respond to this notice.

The North American Industry Classification System (NAICS) for this requirement is 541512 with a size standard of $34 million.

Not responding to this RFI does not preclude participation in a future RFQ, if one is issued. However, the Government may use the information obtained via these RFI responses to “Provide the RFQ to as many schedule contractors as practicable, consistent with market research appropriate to the circumstances, to reasonably ensure that quotes will be received from at least three contractors that can fulfill the requirements” in accordance with FAR 8.405-2(c)(3)(iii)(B) in lieu of posting any subsequent RFQ to eBuy. Therefore, interested parties are encouraged to participate in this RFI.

2. Submittal Information:

All responsible sources may submit a response in accordance with the below information.

There is a page limitation for this RFI of (5) pages for sections j and k. The Government will not review any other information, or attachments included, that are in excess of the five (5) page limit for these sections. MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI AND WILL NOT COUNT AGAINST YOUR FIVE (5) PAGE ALLOWANCE. Generic capability statements will not be accepted or reviewed. Your response must address capabilities specific to the services required in the attached PWS and must include the following:

a. Interested Vendors shall at a minimum, provide the following information in the spaces provided below:

Name of Company

Address

Point of Contact

Phone Number

Fax Number

Email address

Company Business Size and Status

For VOSB and SDVOSBs, proof of verification in VetCert.

NAICS code(s)

Socioeconomic data

Data Universal Numbering System (DUNS) Number

Existing Contractual Vehicles (GWAC, FSS, or MAC)

Please identify which, if any, of the below formal accreditations or certifications are held by your firm (do not include any self-certifications):

ISO 9001 QMS

ISO 20001 ITSMS

ISO/IEC 27001 ISMS

CMMI Level III and/or V

b. Please address your corporate experience or expertise in performing these services and provide specific examples or references. Specific examples or references provided must include the agency, point of contact, dollar value, and contract number.

c. Does your company have experience as a prime contractor, in the past 7 years, executing IT services contracts with a value of $100M or greater.

If yes, please specific examples or references below.

d. Does your company have experience executing a contract involving ALL of the following software in support of a Federal Agency: SolarWinds, ServiceNow and Splunk.

Yes ☐

No ☐

If yes, please specific examples or references below.

e. Does your company have experience integrating monitoring in a multi tool environment applied to hundreds of GOTS and COTS applications (400+ applications).

f. Does your company have experience supporting a large enterprise with a minimum of 300K+ endpoints.

j. Provide a summary of your capability to meet the requirements contained within the draft PWS for the following areas:

i. PWS Section 5.0: Please provide examples of staffing a 24/7/365 organization with skilled resources? What were some of the challenges and how did you overcome them? Describe your company’s strategy and specific ability to target hiring in difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services.

ii. PWS Section 5.0: Describe your company’s technical depth and ability to provide reach back support on technical and organizational issues for staff in the field.

iii. PWS Section 5.3: Describe your company’s tailored approaches to dealing with varying customer domains including office-type support, healthcare environment support, and 24/7/365 remote help desk support. What experience does your company have with providing 24/7/365 Event Management services at a large Federal Agency? Comment on the different measures and drivers of success your experience has captured for each of these.

iv. PWS Section 5.9.2 and 5.9.4: Please provide your experience with end-to-end monitoring, including front-end, back-end, real user monitoring, server level, API, application code level, log monitoring, network device, etc.

v. PWS Section 5.3 and 5.9: Please provide examples of configuring and implementing Application Performance Monitoring (APM) tools in an environment similar in size, scope, and complexity to the VA? What were some of the challenges? How did you overcome those challenges?

k. Your company’s intent and ability to meet the set aside requirement in accordance with VAAR 852.219-73 (JAN 2023) (DEVIATION) VA Notice of Total Set-Aside For Certified SDVOSBs and 13 CFR §125.6, which states the contractor will not pay more than 50% of the amount paid by the government to the prime for contract performance to firms that are not certified SDVOSBs listed in the SBA certification database (excluding direct costs to the extent they are not the principal purpose of the acquisition and the SDVOSB/VOSB does not provide the service, such as airline travel, cloud computing services, or mass media purchases). When a contract includes both services and supplies, the 50 percent limitation shall apply only to the service portion of the contract.

Your response shall include information as to available personnel and financial resources; full names of proposed team members and the PWS requirements planned to be subcontracted to them, which must include the prime planned percentage or the names of the potential team members that may be used to fulfill the set aside requirement.

l. Has the draft PWS provided sufficient detail to describe the technical requirements that encompass the IT field and operations support services to be performed under this effort.

______ YES _______ NO (if No, answer question m)

m. If “NO”, please provide your technical comments/recommendations, within the PDF PWS document, on elements of the draft PWS that may contribute to a more accurate proposal submission and efficient, cost-effective effort. Please note, inclusion of this document in your response will not count against your page limit.

Responses are due no later than 10:00am EST, June 4, 2024 via email to Gary Throckmorton, Contract Specialist at Gary.Throckmorton@va.gov and Christopher Minetti, Contracting Officer at Christopher.Minetti@va.gov. Please note “RFI: 36C10B24Q0430 - End User Services (EUS) Endpoint Support and Operations Monitoring (ESOM)” in the subject line of your response. Mark your response as “Proprietary Information” if the information is considered business sensitive. For files exceeding 5MB's please confirm files have been successfully received

See attached document: ESOM - PWS - Draft.

See Attached Page 1 of