Attachment D - Service Model Questions.docx
DOCX document 22 KB Posted
- Solicitation number
- 36C10B24Q0104
About this file
This document contains questions related to a proposed service model for a federal contract opportunity issued by the Department of Veterans Affairs Technology Acquisition Center Austin. The solicitation seeks proposals for a food labeling printers and portal solution, including the provision of printers, supplies, and support services. Respondents are asked to describe their proposed hardware and software components, implementation approach, training and support offerings, data hosting and security measures, and performance metrics and reporting. The pre-solicitation notice lists July 2022 as the anticipated award date.
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Other files
| File | Type | Posted |
|---|---|---|
| RFI - VCS Food Labeling Printers and Portal Solution.pdf | ||
| Attachment B - SaaS FedRAMP Requirements .pdf | ||
| Attachment C - NIST 800-145.pdf | ||
| Attachment A - VCS Food Labeling Address List.xlsx | XLSX spreadsheet | |
| 36C10B24Q0104.docx | DOCX document |
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Service Model Questions:
1. Brief Overview of (PRODUCT) and how the VA will use the product?
2. Are you providing a SaaS or PaaS product to the VA?
3. Where is (PRODUCT) Hosted?(AWS, GCP, AZURE)
4. How would VA users access the solution? (ex: web browser, mobile app)
5. How would VA users authenticate? (ex: SSO integration, username/password)
a. If user accounts are created, what does that process look like?
b. If VA wished to add an additional user to be able to use the solution, how would that be accomplished?
6. Would you consider (PRODUCT) Web architecture to be multi-tenant?
a. (Is the information system architected in a multi-tenant manner where each customer has its own tenant, and all tenants share the same underlying architecture following the multi-tenant architecture definition) (Even if logically seperated)
7. Is (PRODUCT) Web environment horizontally scalable to react to changes in demand or usage?
8. If so, is the process fully automated or executable with minimal intervention?
9. At a high level, are metrics and event logs captured for:
a. Utilization of the (PRODUCT) Web application attributable to a specific user, account, or customer?
b. Utilization of the (PRODUCT) Web environment resources?
| 10. Are any contractors/providers sourcing development activities from personnel that reside OCONUS? |
| Yes/No |
If yes please explain:
| 11. Are any contractors/providers allowing access to a FedRAMP Boundary or Federal data to personnel that reside OCONUS? |
| Yes/No |
If yes please explain:
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