36C10B24P0022 Fully Executed (002).pdf

PAGE 1 OF1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C10B24C0060

36C10B24P0022 AWARDED: See 31C

EFFECTIVE: 09-25-2024 36C10B24Q0387 08-28-2024

Michael Brill 848-377-5201 09-03-2024

12:00PM EDT

36C10B Department of Veterans Affairs Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724

X

561621

$25M

N/A

X

36C10B

Department of Veterans Affairs Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724

37MH5

SECURITAS TECHNOLOGY COMPANY

3800 Tabs Drive

Uniontown, OH 44685

HLW1YN5UVZM5

36C10A

Department of Veterans Affairs Technology Acquisition Center Financial Services Center PO Box 149971 Austin TX 78714-8971

See CONTINUATION Page

This Delivery Order is issued to provide Maintenance and Support to existing brand name LENEL OnGuard PACS at 55 Elk Street, 3rd Floor, Albany, New York.

The period of performance shall be 12 months from date of award with four (4) 12-month option periods

Purchase Order Number: 36C10B24P0022

Contractor Contact: John Gutowski, 716. 288.4345 john.gutowski@securitas.com

Contracting Officer: Newton Maloba, 848-377-5305 Contract Specialist: Michael Brill, 848-377-5201

$23,643.16 See CONTINUATION Page

VACO 2024 0167ADD S1977600 S19776031 EUSENTPRS OIT00505 RPM017 252103 24200001-00

OMEUESS

X X

Newton Maloba Contracting Officer

36C10B24C0060

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 GOVERNING LAW

B.3 SOFTWARE LICENSE, MAINTENANCE, AND TECHNICAL SUPPORT:

B.4 PRICE SCHEDULE

B.5 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (MAY 2024)

C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

36C10B24P0022

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: Securitas Technology Corporation 3800 Tabs Drive Uniontown, OH 44685 Attn: John Gutowski

b. GOVERNMENT: Contracting Officer 36C10B Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon Government acceptance of the items to be provided as set forth in Section B.4, Price and Schedule and Section B.5, Performance Work Statement

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Vendors must submit invoices against iFAMS funding separately through Tungsten, the VA’s vendor invoice submission portal. Invoices must reference:

1. The Order Number: 36C10B24P0022

2. Contractor shall invoice off the corresponding Contract Line-Item Number (CLIN) and/or Sub-Line-Item Number (SLIN).

3. The Integrated Purchase Request (IPR): F363151-24-0001545

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order;

those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti- Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C.

§ 3301 et seq.), the Prompt Payment Act (31 U.S.C. §3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this Clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this Clause shall prevail. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ). 28 U.S.C. § 516. At the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by contract/order modification (Standard Form 30) and shall only be effected by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.3 SOFTWARE LICENSE, MAINTENANCE, AND TECHNICAL SUPPORT:

(1) Definitions.

(a) Licensee. The term “licensee” shall mean the U.S.

Department of Veterans Affairs (“VA”) and is synonymous with “Government.”

(b) Licensor. The term “licensor” shall mean the contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “contractor” is the party identified in Block 17a on the SF1449. If the contractor is a reseller and not the Licensor, the contractor remains responsible for performance under this order.

(c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

(d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

(e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

(f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

(g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version 5.4 to 6).

(2) Software License

(a) Unless otherwise stated in the Schedule of Supplies/Services, the Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software

(b) The Government may use the software in a networked environment.

(c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

(d) All limitations of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product Description.

(3) Software Maintenance and Technical Support

(a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this contract or order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received the contractor is neither authorized nor permitted to renew any of the previously furnished services.

(b) The contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.

(c) Any telephone support provided by contractor shall be at no additional cost.

(d) The contractor shall provide all maintenance services in a timely manner in accordance with the contractor’s customary practice or as defined in the Performance Work Statement/Product Description.

However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the contractor (e.g., www.ppirs.gov).

(e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4) Disabling Software Code. The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

(5) Manuals and Publications. Upon Government request, the contractor shall furnish the most current version of the user manual and publications for all products/services provided under this contract or order at no cost.

B.4 PRICE SCHEDULE

Base Period

Period of Performance shall be 25 September 2024 through 24 September 2025 CLIN # CLIN Description QTY Unit Unit Price Extended

Price 0001 Project Management

IAW Performance Work Statement (PWS) Section 5.1(Sections 5.1.1 through 5.1.2 and all other requirements contained therein)

The price of CLIN 0001 shall be allocated to priced CLINs 0002 and 0003.

1 LO Not Separately Priced (NSP)

NSP

0001A A

Contractor Project Management Plan IAW PWS Section 5.1.1

Due: 14 days after receipt of order (ARO) and updated as necessary.

Electronic submission to: VA Program Manager (PM), Contracting Officer’s Representative (COR), Contracting Officer (CO), and Contract Specialist

(CS).

Inspection: destination Acceptance: destination

1 EA NSP NSP

0001A B

Kick-Off Meeting IAW PWS Section 5.1.1

Due: 14 days ARO

Virtual to include: VA Program Manager (PM), Contracting Officer’s Representative (COR), Contracting Officer (CO), and Contract Specialist

(CS).

1 EA NSP NSP

0001A C

Monthly Service Log IAW PWS Section 5.1.2

4 EA NSP NSP

Due: The last day of each calendar quarter

Electronic submission to: VA PM, COR, CO, and CS

Inspection: destination Acceptance: destination

0001A D

Quarterly Progress Report IAW PWS Section 5.1.2

Meeting held within 14 days ARO.

Deliverables as per PWS Section 5.1.2

Electronic submissions to: VA PM, COR, CO, and CS.

Inspection: destination Acceptance: destination

4 EA NSP NSP

0002 Quarterly LENEL OnGuard PACS Maintenance, Inspection and Repair IAW PWS Services 5.2.1

Deliverables as per PWS Section 5.1.2

Electronic submissions to: VA PM, COR, CO, and CS.

Inspection: destination

Acceptance: destination

4 EA $1,813.86 $7,255.44

0003 Annual Updated Software & Firmware and Update Support Agreement IAW PWS Sections 5.2.4

The Contractor shall supply annual Lenel Software Support Agreement, annual Lenel PIV-Class Factory Support Agreement, and annual PIV- HID Software Support Agreement.

1 EA $16,387.72 $16,387.72

0004 Emergency Services and Non- Emergency Repairs IAW PWS Sections 5.2.3

1 LO NSP NSP

Emergency and non-emergency services and repairs will be provided as requested IAW PWS Section 5.2.3.

Electronic submission to: VA PM, COR, CO, and CS.

Inspection: destination Acceptance: destination

0004A A

LENEL OnGuard PACS Emergency services

The Contractor must provide LENEL OnGuard PACS emergency services IAW PWS Section 5.2.3.

Quantities provided as a Not to Exceed.

Invoice and payment would be based on actuals and will need to be pre-approved by the COR.

Electronic submission to: VA PM, COR, CO, and CS.

Inspection: destination

Acceptance: destination

5 EA NSP NSP

0004A B

LENEL OnGuard PACS Services (Non- Emergency)

The Contractor must provide LENEL OnGuard PACS services (non-emergency) IAW PWS Section 5.2.3.

Quantities provided as a Not to Exceed.

Invoice and payment would be based on actuals and will need to be pre-approved by the COR.

Inspection: destination

Acceptance: destination

15 EA NSP NSP

Base Period Total $23,643.16 Option Period One

This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000), and PWS Section 5.5. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of the base period.

CLIN # CLIN Description QTY Unit Unit Price Extended Price

1001 Project Management IAW Performance Work Statement (PWS) Section 5.1(Sections 5.1.1 through 5.1.2 and all other requirements contained therein)

This Contract Line-Item Number (CLIN) includes all tasks, labor, travel, supplies, and program management required for the successful completion of the services detailed in the PWS.

The price of CLIN 1001 shall be allocated to priced CLINs 2002 and 2003.

1 LO Not Separately Priced (NSP)

NSP

1001A A

Contractor Project Management Plan IAW PWS Section 5.1.1

Due: 14 days after receipt of order (ARO) and updated as necessary.

Electronic submission to: VA PM, COR, CO, and CS.

Inspection: destination Acceptance: destination

1 EA NSP NSP

1001A C

Monthly Service Log IAW PWS Section 5.1.2

Due: The last day of each calendar quarter

Electronic submission to: VA PM, COR, CO, and CS

Inspection: destination Acceptance: destination

4 EA NSP NSP

1001A D

Quarterly Progress Report IAW PWS Section 5.1.2

Meeting held within 14 days ARO.

Deliverables as per PWS Section 5.1.2

Electronic submissions to: VA PM, COR, CO, and CS.

Inspection: destination Acceptance: destination

1002 Quarterly LENEL OnGuard PACS Maintenance, Inspection and Repair IAW PWS Services 5.2.1

Deliverables as per PWS Section 5.1.2

Electronic submissions to: VA PM, COR, CO, and CS.

Inspection: destination

Acceptance: destination

4 EA $1,935.78 $7,743.12

1003 Annual Updated Software & Firmware and Update Support Agreement IAW PWS Sections 5.2.4

The Contractor shall supply annual Lenel Software Support Agreement, annual Lenel PIV-Class Factory Support Agreement, and annual PIV- HID Software Support Agreement

1 EA $4,219.84 $4,219.84

1004 Emergency Services and Repairs IAW PWS Sections 5.2.3

Emergency and non-emergency services and repairs will be provided as requested IAW PWS Section 5.2.3.

Electronic submission to: VA PM, COR, CO, and CS.

Inspection: destination Acceptance: destination

1 LO NSP NSP

1004A A

LENEL OnGuard PACS Emergency Services

The Contractor must provide LENEL OnGuard PACS emergency services IAW PWS Section 5.2.3.

Quantities provided as a Not to Exceed.

Invoice and payment would be based on

5 EA NSP NSP

actuals and will need to be pre-approved by the COR.

Electronic submission to: VA PM, COR, CO, and CS.

Inspection: destination

Acceptance: destination

1004A B

LENEL OnGuard PACS Services (Non- Emergency)

The Contractor must provide LENEL OnGuard PACS services (non-emergency) IAW PWS Section 5.2.3.

Quantities provided as a Not to Exceed.

Invoice and payment would be based on actuals and will need to be pre-approved by the COR.

Inspection: destination

Acceptance: destination

15 EA NSP NSP

Option Period One Total $11,692.96 Option Period Two

This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000), and PWS Section 5.6. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of Option Period One.

2001 Project Management IAW Performance Work Statement (PWS) Section 5.1(Sections 5.1.1 through 5.1.2 and all other requirements contained therein)

The price of CLIN 2001 shall be allocated to priced CLINs 2002 and 2003.

Priced (NSP)

NSP

2001A A

Contractor Project Management Plan IAW PWS Section 5.1.1

Due: 14 days after receipt of order (ARO) and updated as necessary.

Electronic submission to: VA PM, COR, CO, and CS.

1 EA NSP NSP

Inspection: destination Acceptance: destination

2001A C

Monthly Service Log IAW PWS Section 5.1.2

Due: The last day of each calendar quarter

Electronic submission to: VA PM, COR, CO, and CS

Inspection: destination Acceptance: destination

4 EA NSP NSP

2001A D

Quarterly Progress Report IAW PWS Section 5.1.2

Meeting held within 14 days ARO.

Deliverables as per PWS Section 5.1.2

Electronic submissions to: VA PM, COR, CO, and CS.

Inspection: destination Acceptance: destination

4 LO NSP NSP

2002 Quarterly LENEL OnGuard PACS Maintenance, Inspection and Repair IAW PWS Services 5.2.1

Deliverables as per PWS Section 5.1.2

Electronic submissions to: VA PM, COR, CO, and CS.

Inspection: destination

Acceptance: destination

4 EA $1,924.32 $7,697.28

2003 Annual Updated Software & Firmware and Update Support Agreement

The Contractor shall supply annual Lenel Software Support Agreement, annual Lenel PIV-Class Factory

1 EA $4,346.82 $4,346.82

Support Agreement, and annual PIV- HID Software Support Agreement

2004 Emergency Services and Repairs IAW PWS Sections 5.2.3

Emergency and non-emergency services and repairs will be provided as requested IAW PWS Section 5.2.3.

Electronic submission to: VA PM, COR, CO, and CS.

Inspection: destination Acceptance: destination

1 LO NSP NSP

2004A A

LENEL OnGuard PACS Emergency Services

The Contractor must provide LENEL OnGuard PACS emergency services IAW PWS Section 5.2.3.

Quantities provided as a Not to Exceed.

Invoice and payment would be based on actuals and will need to be pre-approved by the COR.

Electronic submission to: VA PM, COR, CO, and CS.

Inspection: destination

Acceptance: destination

5 EA NSP NSP

2004A B

LENEL OnGuard PACS Services (Non- Emergency)

The Contractor must provide LENEL OnGuard PACS services (non-emergency) IAW PWS Section 5.2.3.

Quantities provided as a Not to Exceed.

Invoice and payment would be based on actuals and will need to be pre-approved by the COR.

Inspection: destination

Acceptance: destination

15 EA NSP NSP

Option Period Two Total $12,043.71 Option Period Three

This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000), and PWS Section 5.5. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of Option Period Two

CLIN # CLIN Description QTY Unit Unit Price Extended Price

3001 Project Management IAW Performance Work Statement (PWS) Section 5.1(Sections 5.1.1

The price of CLIN 3001 shall be allocated to priced CLINs 3002 and 3003.

1 LO Not Separately Priced (NSP)

NSP

3001A A

Contractor Project Management Plan IAW PWS Section 5.1.1

Due: 14 days after receipt of order (ARO) and updated as necessary.

Electronic submission to: VA PM, COR, CO, and CS.

Inspection: destination Acceptance: destination

1 EA NSP NSP

3001A C

Monthly Service Log IAW PWS Section 5.1.2

Due: The last day of each calendar quarter

Electronic submission to: VA PM, COR, CO, and CS

Inspection: destination Acceptance: destination

4 EA NSP NSP

3001A D

Quarterly Progress Report IAW PWS Section 5.1.2

Meeting held within 14 days ARO.

Deliverables as per PWS Section 5.1.2

Electronic submissions to: VA PM, COR, CO, and CS.

Inspection: destination Acceptance: destination

3002 Quarterly LENEL OnGuard PACS Maintenance, Inspection and Repair IAW PWS Services 5.2.1

Deliverables as per PWS Section 5.1.2

Electronic submissions to: VA PM, COR, CO, and CS.

Inspection: destination

Acceptance: destination

4 EA $1,982.04 $7,928.16

3003 Annual Updated Software & Firmware and Update Support Agreement IAW PWS Sections 5.2.4

The Contractor shall supply annual Lenel Software Support Agreement, annual Lenel PIV-Class Factory Support Agreement, and annual PIV- HID Software Support Agreement

1 EA $4,476.82 $4,476.82

3004 Emergency Services and Repairs IAW PWS Sections 5.2.3

Emergency and non-emergency services and repairs will be provided as requested IAW PWS Section 5.2.3.

Electronic submission to: VA PM, COR, CO, and CS.

Inspection: destination Acceptance: destination

1 LO NSP NSP

3004A A

LENEL OnGuard PACS Emergency services

The Contractor must provide LENEL OnGuard PACS emergency services IAW PWS Section 5.2.3.

Quantities provided as a Not to Exceed.

Invoice and payment would be based on

5 EA NSP NSP

actuals and will need to be pre-approved by the COR.

Electronic submission to: VA PM, COR, CO, and CS.

Inspection: destination

Acceptance: destination

3004A B

LENEL OnGuard PACS Services (Non- Emergency)

The Contractor must provide LENEL OnGuard PACS services (non-emergency) IAW PWS Section 5.2.3.

Quantities provided as a Not to Exceed.

Invoice and payment would be based on actuals and will need to be pre-approved by the COR.

Inspection: destination

Acceptance: destination

15 EA NSP NSP

Option Period Three Total $12,404.98 Option Period Four

This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000), and PWS Section 5.6. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of Option Period Three

4001 Project Management IAW Performance Work Statement (PWS) Section 5.1(Sections 5.1.1

The price of CLIN 4001 shall be allocated to priced CLINs 4002 and 4003.

Priced (NSP)

NSP

4001A A

Contractor Project Management Plan IAW PWS Section 5.1.1

Due: 14 days after receipt of order (ARO) and updated as necessary.

Electronic submission to: VA Program Manager (PM), Contracting Officer’s

1 EA NSP NSP

Representative (COR), Contracting Officer (CO), and Contract Specialist

(CS).

Inspection: destination Acceptance: destination

4001A C

Monthly Service Log IAW PWS Section 5.1.2

Due: The last day of each calendar quarter

Electronic submission to: VA PM, COR, CO, and CS

Inspection: destination Acceptance: destination

4 EA NSP NSP

4001A D

Quarterly Progress Report IAW PWS Section 5.1.2

Meeting held within 14 days ARO.

Deliverables as per PWS Section 5.1.2

Electronic submissions to: VA PM, COR, CO, and CS.

Inspection: destination Acceptance: destination

4 EA NSP NSP

4002 Quarterly LENEL OnGuard PACS Maintenance, Inspection and Repair IAW PWS Services 5.2.1

Deliverables as per PWS Section 5.1.2

Electronic submissions to: VA PM, COR, CO, and CS.

Inspection: destination

Acceptance: destination

4 EA $2,041.50 $8,166.00

4003 Annual Updated Software & Firmware and Update Support Agreement

1 EA $4,611.13 $4,611.13

The Contractor shall supply annual Lenel Software Support Agreement, annual Lenel PIV-Class Factory Support Agreement, and annual PIV- HID Software Support Agreement

4004 Emergency Services and Repairs IAW PWS Sections 5.2.3

Emergency and non-emergency services and repairs will be provided as requested IAW PWS Section 5.2.3.

Electronic submission to: VA PM, COR, CO, and CS.

Inspection: destination Acceptance: destination

1 LO NSP NSP

4004A A

LENEL OnGuard PACS Emergency Services

The Contractor must provide LENEL OnGuard PACS emergency services IAW PWS Section 5.2.3.

Quantities provided as a Not to Exceed.

Invoice and payment would be based on actuals and will need to be pre-approved by the COR.

Electronic submission to: VA PM, COR, CO, and CS.

Inspection: destination

Acceptance: destination

5 EA NSP NSP

4004A B

LENEL OnGuard PACS Services (Non- Emergency)

The Contractor must provide LENEL OnGuard PACS services (non-emergency) IAW PWS Section 5.2.3.

Quantities provided as a Not to Exceed.

Invoice and payment would be based on actuals and will need to be pre-approved by the COR.

Inspection: destination

Acceptance: destination

15 EA NSP NSP

Option Period Four Total $12,777.13

Total Base and All Option Periods $72,561.94

B.5 PERFORMANCE WORK STATEMENT

1. BACKGROUND

The mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), Albany OIT Office is to provide benefits and services to Veterans of the United States. In meeting these goals, OI&T strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals.

This contract is for VA-Albany PACS maintenance contract to respond to Security Devices maintenance and repairs.

2. APPLICABLE DOCUMENTS

In the performance of the tasks associated with this Performance Work Statement, the Contractor must comply with the following:

1. 44 U.S.C. § 3541-3549, “Federal Information Security Management Act (FISMA) of 2002”

2. “Federal Information Security Modernization Act of 2014”

3. Federal Information Processing Standards (FIPS) Publication 140-2, “Security Requirements For Cryptographic Modules”

4. FIPS Pub 199. Standards for Security Categorization of Federal Information and Information Systems, February 2004

5. FIPS Pub 200, Minimum Security Requirements for Federal Information and Information Systems, March 2016

6. FIPS Pub 201-2, “Personal Identity Verification of Federal Employees and Contractors,” August 2013

7. 10 U.S.C. § 2224, "Defense Information Assurance Program"

8. Carnegie Mellon Software Engineering Institute, Capability Maturity Model® Integration for Development (CMMI-DEV), Version 1.3 November 2010; and Carnegie Mellon Software Engineering Institute, Capability Maturity Model® Integration for Acquisition (CMMI-ACQ), Version 1.3 November 2010

9. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

10. Public Law 109-461, Veterans Benefits, Health Care, and Information Technology Act of 2006, Title IX, Information Security Matters

11. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”

12. VA Directive 0710, “Personnel Security and Suitability Program,” June 4, 2010, http://www.va.gov/vapubs/

13. VA Handbook 0710, Personnel Security and Suitability Security Program, May 2, 2016, http://www.va.gov/vapubs

14. VA Directive and Handbook 6102, “Internet/Intranet Services,” July 15, 2008

15. 36 C.F.R. Part 1194 “Electronic and Information Technology Accessibility Standards,” July 1,

16. Office of Management and Budget (OMB) Circular A-130, “Managing Federal Information as a Strategic Resource,” July 28, 2016

17. 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed Services

(CHAMPUS)”

18. An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule, October 2008

19. Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended, January 18,

20. Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004

21. VA Directive 6500, “Managing Information Security Risk: VA Information Security Program,” September 20, 2012

22. VA Handbook 6500, “Risk Management Framework for VA Information Systems – Tier 3: VA Information Security Program,” March 10, 2015

23. VA Handbook 6500.1, “Electronic Media Sanitization,” November 03, 2008

24. VA Handbook 6500.2, “Management of Breaches Involving Sensitive Personal Information (SPI)”, July 28, 2016

25. VA Handbook 6500.3, “Assessment, Authorization, And Continuous Monitoring Of VA Information Systems,” February 3, 2014

26. VA Handbook 6500.5, “Incorporating Security and Privacy in System Development Lifecycle”, March 22, 2010

27. VA Handbook 6500.6, “Contract Security,” March 12, 2010

28. VA Handbook 6500.8, “Information System Contingency Planning”, April 6, 2011

29. OI&T Process Asset Library (PAL), https://www.va.gov/process/ . Reference Process Maps at https://www.va.gov/process/maps.asp and Artifact templates at https://www.va.gov/process/artifacts.asp

30. One-VA Technical Reference Model (TRM) (reference at https://www.va.gov/trm/TRMHomePage.aspx)

31. VA Directive 6508, “Implementation of Privacy Threshold Analysis and Privacy Impact Assessment,” October 15, 2014

32. VA Handbook 6508.1, “Procedures for Privacy Threshold Analysis and Privacy Impact Assessment,” July 30, 2015

33. VA Handbook 6510, “VA Identity and Access Management”, January 15, 2016

34. VA Directive 6300, Records and Information Management, February 26, 2009

35. VA Handbook, 6300.1, Records Management Procedures, March 24, 2010

36. NIST SP 800-37 Rev 1, Guide for Applying the Risk Management Framework to Federal Information Systems: a Security Life Cycle Approach, June 5, 2014

37. NIST SP 800-53 Rev. 4, Security and Privacy Controls for Federal Information Systems and Organizations, January 22, 2015

38. OMB Memorandum, “Transition to IPv6”, September 28, 2010

39. VA Directive 0735, Homeland Security Presidential Directive 12 (HSPD-12) Program, October 26, 2015

40. VA Handbook 0735, Homeland Security Presidential Directive 12 (HSPD-12) Program, March 24, 2014

41. OMB Memorandum M-06-18, Acquisition of Products and Services for Implementation of HSPD-12, June 30, 2006

42. OMB Memorandum 04-04, E-Authentication Guidance for Federal Agencies, December 16,

43. OMB Memorandum 05-24, Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors, August 5, 2005

44. OMB memorandum M-11-11, “Continued Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors, February 3, 2011

45. OMB Memorandum, Guidance for Homeland Security Presidential Directive (HSPD) 12 Implementation, May 23, 2008

46. Federal Identity, Credential, and Access Management (FICAM) Roadmap and Implementation Guidance, December 2, 2011

47. NIST SP 800-116 Rev 1, Guidelines for the Use of Personal Identity Verification (PIV) Credentials in Facility Access, June 2018

48. OMB Memorandum M-07-16, Safeguarding Against and Responding to the Breach of Personally Identifiable Information, May 22, 2007

49. NIST SP 800-63-3, 800-63A, 800-63B, 800-63C, Digital Identity Guidelines, June 2017

50. NIST SP 800-157, Guidelines for Derived PIV Credentials, December 2014

51. NIST SP 800-164, Guidelines on Hardware-Rooted Security in Mobile Devices (Draft), October 2012

52. Draft National Institute of Standards and Technology Interagency Report (NISTIR) 7981 Mobile, PIV, and Authentication, March 2014

53. VA Memorandum, VAIQ #7100147, Continued Implementation of Homeland Security Presidential Directive 12 (HSPD-12), April 29, 2011 (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

54. IAM Identity Management Business Requirements Guidance document, May 2013, (reference Enterprise Architecture Section, PIV/IAM (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

55. VA Memorandum “Mandate to meet PIV Requirements for New and Existing Systems” (VAIQ# 7712300), June 30, 2015, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4846

56. Trusted Internet Connections (TIC) Reference Architecture Document, Version 2.2, Federal Interagency Technical Reference Architectures, Department of Homeland Security, June 19, 2017, https://www.dhs.gov/sites/default/files/publications/TIC_Ref_Arch_v2.2_2017.pdf

57. OMB Memorandum M-08-05, “Implementation of Trusted Internet Connections (TIC), November 20, 2007

58. OMB Memorandum M-08-23, Securing the Federal Government’s Domain Name System Infrastructure, August 22, 2008

59. VA Memorandum, VAIQ #7497987, Compliance – Electronic Product Environmental Assessment Tool (EPEAT) – IT Electronic Equipment, August 11, 2014 (reference Document Libraries, EPEAT/Green Purchasing Section, https://www.voa.va.gov/documentlistpublic.aspx?NodeID=552)

60. Sections 524 and 525 of the Energy Independence and Security Act of 2007, (Public Law 110–140), December 19, 2007

61. Section 104 of the Energy Policy Act of 2005, (Public Law 109–58), August 8, 2005

62. Executive Order 13834, “Efficient Federal Operations”, dated May 17, 2018

63. Executive Order 13221, “Energy-Efficient Standby Power Devices,” August 2, 2001

64. VA Directive 0058, “VA Green Purchasing Program”, July 19, 2013

65. VA Handbook 0058, “VA Green Purchasing Program”, July 19, 2013

66. Office of Information Security (OIS) VAIQ #7424808 Memorandum, “Remote Access”, January 15, 2014, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

67. Clinger-Cohen Act of 1996, 40 U.S.C. §11101 and §11103

68. VA Memorandum, “Implementation of Federal Personal Identity Verification (PIV) Credentials for Federal and Contractor Access to VA IT Systems”, (VAIQ# 7614373) July 9, 2015, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

69. VA Memorandum “Mandatory Use of PIV Multifactor Authentication to VA Information System” (VAIQ# 7613595), June 30, 2015, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

70. VA Memorandum “Mandatory Use of PIV Multifactor Authentication for Users with Elevated Privileges” (VAIQ# 7613597), June 30, 2015;

https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

71. “Veteran Focused Integration Process (VIP) Guide 3.2”, December 2018, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371

72. “VIP Release Process Guide”, Version 1.4, May 2016, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4411

73. “POLARIS User Guide”, Version 1.9, March 2017, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4412

74. VA Memorandum “Use of Personal Email (VAIQ #7581492)”, April 24, 2015, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

3. SCOPE OF WORK

The Contractor must provide support and maintain the existing LENEL OnGuard Physical Access Control Systems (PACS) installed at the Albany OIT Office. The contractor must manage a service request response system for PACS maintenance requests. The contractor must employ maintenance personnel which are trained and certified in the use and operation of all PACS equipment located within the facility and listed in paragraph 5 herein, prior to conducting any work at the Albany Office.

The contractor must provide preventative maintenance and repairs that support the Albany PACS located at 55 Elk Street, 3rd Floor, Albany, New York. The contractor must provide all resources necessary to maintain and repair the existing PACS, furnish all labor, supervision, equipment, tools, materials, supplies, travel and transportation necessary to provide PACS maintenance and repairs.

Repair and replacement parts must be included at no additional cost to the Government. Systems functionality must be achieved upon completion of the first service call. Functionality is defined as a working system as designed but may be accomplished with any part available to the Technician at the time of service. Only in an event where repair is not possible during service, a loaner (or equal) part may be used to regain system functionality.

The contractor must be LENEL OnGuard Technician certified. Documentation of each must be provided. Due to the need to acknowledgement of requirement being within 4-hour response time and 12-hour repair time, contractor must have local representatives that can satisfy the required response time for repairs, as defined in paragraph 5 below.

4. PERFORMANCE DETAILS

4.1 PERFORMANCE PERIOD

The period of performance shall be 12 months, with four 12-month option periods of performance as follows:

Option Year 1: September 25, 2025 through September 24, 2026 Option Year 2: September 25, 2026 through September 24, 2027 Option Year 3: September 25, 2027 through September 24, 2028 Option Year 4: September 25, 2028 through September 24, 2029

There are eleven (11) Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, five (5) are set by date:

New Year’s Day January 1, Juneteenth June 19, Independence Day July 4, Veterans Day November 11, Christmas Day December 25, If any of the above dates falls on a Saturday, then Friday must be observed as a holiday. Similarly, if any of the above dates falls on a Sunday, then Monday must be observed as a holiday.

The other six (6) are set by a day of the week and month:

Martin Luther King's Birthday Third Monday in January Washington's Birthday Third Monday in February Memorial Day Last Monday in May Labor Day First Monday in September Columbus Day Second Monday in October Thanksgiving Fourth Thursday in November

4.2. PLACE OF PERFORMANCE

Tasks under this PWS must be performed at 55 Elk Street, 3rd Floor, Albany NY 12210

4.3 TYPE OF CONTRACT

Firm-Fix Price (FFP) Contract

4.4 TRAVEL

The Government anticipates local travel under this effort to perform the tasks associated with the effort, as well as to attend program-related meetings or conferences throughout the PoP. Include all estimated travel costs in your firm-fixed price line items. These costs will not be directly reimbursed by the Government.

5.0 SPECIFIC TASKS AND DELIVERABLES

1) The contractor must obtain all necessary equipment, parts, manufacturer's specifications, and drawings to manage the PACS maintenance and repair as required by this PWS; See equipment list below. The Contractor must maintain an on-site inventory mix of appropriate replacement parts necessary for the security equipment. Replacement parts are included at no additional cost to the Government. All replaced equipment is property of the VA and must be provided to the Contracting Officer’s Representative (COR) when deemed necessary.

2) Contractor must provide the Government COR with the Contractor’s technical support number and one Point of Contact (POC) for service and account representation. POC must provide customer service to VA for all questions or concerns related to this requirement.

3) Contractor must provide the Government COR or designee with acknowledgement of receipt of the workorder within four (4) hours.

4) The Contractor must provide a maintenance “return to service” level of response with a technician on-site to resolve all failures within twelve (12) hours after the VA representative calls the Contractor’s technical support number. The contractor must provide technical support Monday through Friday, from

8:30 A.M. through 5:00 P.M. Eastern Standard Time (EST). PACS must be fully functional upon completion of service call.

5) The contractor must perform maintenance services and repairs Monday through Friday during normal business hours, 8:30 A.M. through 5:00 P.M. EST, and the contractor must start no later than 1:00 P.M.

EST.

5) The Contractor must advise the COR of potential delays in completion of any aspects of the repair and provide recommendations on actions necessary for keeping the task on schedule.

6) The Contractor must perform quarterly preventive maintenance on the PACS during the contract maintenance period. This must include the manual inspecting and testing of all PACS components with inspection/testing reports on a regular basis in accordance with manufacturer recommendations. Also, the maintenance must include site visits required to modify or replace any component of the PACS. The contractor must provide to the COR, a site visit report listing all updates and corrective actions. The contractor must verify the operation of the systems with the COR upon completion of work.

7) The contractor must repair or replace any PACS equipment, see equipment list below, as necessary to keep equipment fully functional and operating in accordance with manufacturer’s specifications. The contractor must ensure that all PACS equipment is properly configured and setup to achieve internet connectivity for all Albany servers connected to the PACS.

EQUIPMENT LIST

Complete access control, alarm monitoring, and video surveillance system located at the Albany OIT Office includes the following:

QTY) Product / Description LENEL OnGuard PACS includes the following:

Quantity Name Description 2 SUSPWES Software 32ES SUSP PLAN 2 PVCPDSMS Registration Engine 1 PCS-32ES LENEL Software License 1 PVC-CM pivCLASS Certificate Manager 1 SWG-1140 Data Conduit 1 SWG-1550 FIPS 201 Credential Management

Integration 1 SWG-1450 Intrusion Panel Support 1 PVC-FXRDR Kantech pivCLASS Fixed Reader Service 1 LNL-X4420 Lenel Advanced Dual Reader Controller 4 LNL-1320-S3 LENEL Dual Reader Interface Module 3 E920PHPTEK000HU-L02 pivCLASS bundle, Embedded

Authentication module and two RP40-H 4 921PHPTEK000HV-L02 RPK40-H, pivCLASS Reader 2 EA-LICENSE2 Embedded Authentication Licenses 5 SWG-AUTH-002 License for Authentication Readers

1 FPO150/250-

3D8P2M8NL4E4M1/T16-A

Life Safety Power ProWire Mercury 16 Door Panel

1 R31210320-01 HID OMNIKEY Smart Card Reader –

USB 3.0

2 2S1680P6R5 Composite Access Control Cable

3 FAS1075 12V 7Ah SLA Replacement Battery 1 710636OR Cat6 Network Cable 1 2U18042B1 18/4 Control Cable STR CMP/FT6 1M 1 TBD JIC MATL Miscellaneous Materials

NOTE: Contractor must field verify all equipment count.

5.1 PROJECT MANAGEMENT

5.1.1 CONTRACTOR PROJECT MANAGEMENT PLAN

The Contractor must deliver a Contractor Project Management Plan (CPMP) that lays out the Contractor’s approach, timeline and electronic tools to be used in execution of the contract. The CPMP should take the form of both a narrative and graphic format that displays the schedule, milestones, risks and resource support. The CPMP must also include how the Contractor must coordinate and execute planned, routine, and ad hoc data collection reporting requests as identified within the PWS. The initial baseline CPMP must be concurred upon and updated in accordance with Section B of the contract. The Contractor must update and maintain the VA PM approved CPMP throughout the PoP.

Deliverable:

A. Contractor Project Management Plan B. Kick-Off Meeting

5.1.2 REPORTING REQUIREMENTS

The Contractor must provide the COR with Monthly Preventative Reports in electronic form in Microsoft Word and Project formats. The report must include detailed instructions/explanations for each required data element, to ensure that data is accurate and consistent. These reports must reflect data as of the last day of the preceding Week.

The contractor must keep detailed comprehensive records of all maintenance and repair. Records must include all equipment that has been replaced. The contractor must submit records monthly to the COR.

The Monthly Preventative Maintenance Reports must cover all work completed during the reporting period and work planned for the subsequent reporting period. The report must also identify any problems that arose and a description of how the problems were resolved. If problems have not been completely resolved, the Contractor must provide an explanation including their plan and timeframe for resolving the issue.

The report must also include an itemized list of all Information and Communication Technology (ICT) deliverables and their current Section 508 conformance status. The Contractor must monitor performance against the CPMP and report any deviations. It is expected that the Contractor will keep in communication with VA accordingly so that issues that arise are transparent to both parties to prevent escalation of outstanding issues.

Deliverable:

A. Monthly service log – A quarterly compilation of monthly reports. The service log data must include the following:

i. What type of work (Inspection, Service, Repair)

ii. What was serviced (Door number or Camera Number, serial number of part)

iii. When the work was started

iv. When the work was completed

v. Status of the work (completed, still in progress, waiting on parts)

vi. What technician performed the work.

B. Quarterly Progress Report - The Quarterly report must include the following:

i. Description of services calls completed

ii. Open issues or concerns

iii. Record of equipment that has been replaced

iv. Summation of weekly reports

5.2 LENEL OnGuard PACS Support, Maintenance and Repair

The Contractor must provide support, maintenance, and repair service for the existing LENEL OnGuard PACS, furnish all labor, supervision, equipment, tools, and material supplies necessary to support the LENEL OnGuard PACS. The Contractor must repair or replace any LENEL OnGuard PACS equipment, see equipment list in Section 6.3.5, as necessary to keep equipment fully functional and operating. The Contractor must also provide support, maintenance, and repairs to the LENEL OnGuard PACS computer management system to include LENEL OnGuard, PIV Check Plus (HID) desktop software, PIV Card registration readers, troubleshooting, licensing, testing and basic training (as needed). The Contractor must ensure that all LENEL OnGuard equipment is properly configured and setup to achieve internet connectivity for all servers connected to the LENEL OnGuard PACS.

The Contractor must obtain all necessary manufacturer’s specifications for equipment, parts, and drawings to manage the LENEL OnGuard PACS. The Contractor must provide non-repairable items to the COR, for turn-in and accountability. All replaced equipment is property of the VA. The Contractor must manage a service request response system for the PACS maintenance requests.

5.2.1 LENEL OnGuard PACS Quarterly Preventative Maintenance Inspection (FFP) The Contractor must perform Quarterly Preventive Maintenance (PM) inspection on the LENEL OnGuard PACS during the POP. This must include the manual inspecting and testing of all LENEL OnGuard PACS components with inspection/testing reports on a Semi-Annual basis.