36C10B22R0013_FINAL.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C10B22R0013 4-29-2022

Luis Lozada-Santiago, Contract Specialist 05-06-2022

13:00 EDT

Department of Veterans Affairs Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724

X

541519

$30 Million

N/A

Financial Services Center PO Box 149971 Austin TX 78714-8971

Title: Utilization Management Review Criteria

Contract Specialist: Luis Lozada-Santiago Luis.lozada-santiago@va.gov

Contracting Officer: Debra Clayton Debra.clayton2@va.gov

See section B for list of required services.

Debra Clayton Contracting Officer

36C10B22R0013

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 GOVERNING LAW

B.2 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

B.3 CONTRACT ADMINISTRATION DATA

B.4 PRICE SCHEDULE

B.5 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR

INFORMATION SYSTEMS (JUN 2016)

C.3 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMERCIAL ITEMS (JAN 2022)

C.4 OPTION FOR INCREASED QUANTITY-SEPARATELY PRICED LINE

ITEM (MAR 1989)

C.5 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.6 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA

ACQUISITION OF COMMERCIAL ITEMS (APR 2020)

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.2 52.204-24 REPRESENTATION REGARDING CERTAIN

TELECOMMUNICATIONS AND VIDEO SURVEILANCE SERVICES OR

EQUIPMENT (NOV 2021)

E.3 52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR SERVICES-

REPRESENTATION (OCT 2020)

E.4 52.209-7 INFORMATION REGARDING RESPNSIBILITY MATTERS (OCT 2018) 71

E.5 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS-

COMMERCIAL ITEMS (NOV 2021)

E.6 52.216-1 TYPE OF CONTRACT (APR 1984)

E.7 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.8 PROPOSAL SUBMISSION INSTRUCTIONS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. §3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this Clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this Clause shall prevail. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ). 28 U.S.C. §

516. At the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by contract/order modification (Standard Form 30) and shall only be effected by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.2 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

(1) Definitions.

(a) Licensee. The term “licensee” shall mean the U.S. Department of Veterans Affairs (“VA”) and is synonymous with “Government.”

(b) Licensor. The term “licensor” shall mean the contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “contractor” is the party identified in Block 17a on the SF1449. If the contractor is a reseller and not the Licensor, the contractor remains responsible for performance under this order.

(c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

(d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below expressly included in schedule of Supplies/Services.

(e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

(f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

(g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version

5.4 to 6).

(2) Software License

(a) Unless otherwise stated in the Schedule of Supplies/Services, the Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive subscription to use the service which is based on the software for the performance period. References to the software and subscriptions herein mean the service based on such software.

(b) The Government may use the software in a networked environment hosted by the Contractor.

(c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

(d) All limitations of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product Description.

(3) Software Maintenance and Technical Support

(a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this contract or order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received the contractor is neither authorized nor permitted to renew any of the previously furnished services.

(b) The contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.

(c) Any telephone support provided by contractor shall be at no additional cost.

(d) The contractor shall provide all maintenance services in a timely manner in accordance with the contractor’s customary practice or as defined in the Performance Work Statement/Product Description. However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the contractor (e.g., www.ppirs.gov).

(e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4) Disabling Software Code. The Government requires access to computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

(5) Manuals and Publications. Upon Government request, the contractor shall furnish the most current version of the user manual and publications for all products/services provided under this contract or order at no cost.

B.3 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: Change Healthcare Technologies 5995 Windward Pkwy, Alpharetta, GA 30005 USA

b. GOVERNMENT: Contracting Officer 36C10B

Department of Veterans Affairs Technology Acquisition Center

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award

Management, or

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon receipt and acceptance of deliverables/services

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

B.4 PRICE SCHEDULE

Please be advised that in accordance with Federal Acquisition Regulation (FAR) Part 2.101, a “day” means, unless otherwise specified, a CALENDAR Day. Additionally, deliverables with due dates falling on a weekend or holiday shall be submitted the following Government work day after the weekend or holiday.

Deliverables throughout the performance of this contract shall be provided via electronic submission to: Contracting Officer’s Representative (COR) and Contracting Officer (CO).

Inspection: Destination Acceptance: Destination

Base Period – July 1, 2022 through June 30, 2023

CLIN

DESCRIPTION QTY UNIT UNIT PRICE TOTAL PRICE

0001 Project Management in accordance with

(IAW) paragraphs 5.1 of the Performance Work Statement (PWS) and its subtasks.

This Firm-Fixed-Price (FFP) Contract Line Item Number (CLIN) includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.1 and its subtasks.

12 MO $ $

0001AA Contractor Project Management Plan IAW paragraph 5.1.1 of the PWS.

Due: 30 days after award

1 LO NSP NSP

0001AB Monthly Progress Report IAW paragraph 5.1.2 of the PWS.

Due: 30 days after award then monthly thereafter

1 LO NSP NSP

0001AC Contractor Staff Roster IAW paragraph

6.2.2 of the PWS.

Due: 3 days after award

1 LO NSP NSP

0002 VHA Enterprise-Wide Unlimited Use Licensing Agreement IAW paragraph 5.2 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.2 and its subtasks.

1 LO $ $

0003 Customer and Service Desk Support IAW paragraph 5.4 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.4 and its subtasks.

1 LO $ $

0003AA Customer Support Survey Results IAW paragraph 5.4.1 of the PWS.

Due within 10 calendar days after the end of each quarter.

1 LO NSP NSP

0004 NUMI and EHR Compatibility IAW paragraph 5.5 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.5.

1 LO $ $

0004AA Change Log IAW paragraph 5.5 of the

PWS.

Coordinated at least 60 business days in advance of implementation.

1 LO NSP NSP

0005 Annual Evidence-Based Criteria Updates IAW paragraph 5.6 of the PWS

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.6.

1 LO $ $

0005AA Change Log IAW paragraph 5.6 of the

PWS.

Coordinated at least 60 business days in advance of implementation.

1 LO NSP NSP

0006 Training IAW paragraph 5.7 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.7. and all its subtasks.

1 LO $ $

0006AA Training Materials IAW paragraph 5.7 of the PWS.

No later than 10 days prior to the scheduled training session.

1 LO NSP NSP

0006AB List of Attendees IAW paragraph 5.7.3 of the PWS.

No later than 20 calendar days prior to the training start date

1 LO NSP NSP

0006AC Training Survey IAW paragraph 5.7.4 of the PWS.

Within 10 calendar days of the conclusion of each training session

1 LO NSP NSP

TOTAL BASE PERIOD $

Option Period One

Period of Performance: July 1, 2023 through June 30, 2024

This 12-Month Option Period may be exercised IAW FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000). If exercised, the Period of Performance of Option Period One shall commence immediately after the Base Period

1001 Project Management IAW paragraphs 5.1 of the PWS and its subtasks.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.1 and its subtasks.

12 MO $ $

1001AA Contractor Project Management Plan IAW paragraph 5.1.1 of the PWS.

Updates if needed

1 LO NSP NSP

1001AB Monthly Progress Report IAW paragraph 5.1.2 of the PWS.

Due: Monthly

1 LO NSP NSP

1001AC Contractor Staff Roster IAW paragraph

6.2.2 of the PWS.

Due: Updates as needed

1 LO NSP NSP

1002 VHA Enterprise-Wide Unlimited Use Licensing Agreement IAW paragraph 5.2 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.2 and its

1003 Customer and Service Desk Support IAW paragraph 5.4 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.4 and its subtasks.

1 LO $ $

1003AA Customer Support Survey Results IAW paragraph 5.4.1 of the PWS.

Due within 10 calendar days after the end of each quarter.

1 LO NSP NSP

1004 NUMI and EHR Compatibility IAW paragraph 5.5 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.5.

1 LO $ $

1004AA Change Log IAW paragraph 5.5 of the

PWS.

Coordinated at least 60 business days in advance of implementation.

1 LO NSP NSP

1005 Annual Evidence-Based Criteria Updates IAW paragraph 5.6 of the PWS

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.6.

1 LO $ $

1005AA Change Log IAW paragraph 5.6 of the

PWS.

Coordinated at least 60 business days in advance of implementation.

1 LO NSP NSP

1006 Training IAW paragraph 5.7 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.7. and all its subtasks.

1 LO $ $

1006AA Training Materials IAW paragraph 5.7 of the PWS.

No later than 10 days prior to the scheduled

1006AB List of Attendees IAW paragraph 5.7.3 of the PWS.

No later than 20 calendar days prior to the training start date

1 LO NSP NSP

1006AC Training Survey IAW paragraph 5.7.4 of the PWS.

Within 10 calendar days of the conclusion of each training session

1 LO NSP NSP

TOTAL OPTION PERIOD ONE $

Option Period Two

Period of Performance: July 1, 2024 through June 30, 2025

Contract (MAR 2000). If exercised, the Period of Performance of Option Period Two shall commence immediately after Option Period One.

2001 Project Management IAW paragraphs 5.1 of the PWS and its subtasks.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.1 and its subtasks.

12 MO $ $

2001AA Contractor Project Management Plan IAW paragraph 5.1.1 of the PWS.

Due: Updates as needed

1 LO NSP NSP

2001AB Monthly Progress Report IAW paragraph 5.1.2 of the PWS.

Due: Monthly

1 LO NSP NSP

2001AC Contractor Staff Roster IAW paragraph

6.2.2 of the PWS.

Due: Updates as needed

1 LO NSP NSP

2002 VHA Enterprise-Wide Unlimited Use Licensing Agreement IAW paragraph 5.2 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.2 and its

2003 Customer and Service Desk Support IAW paragraph 5.4 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.4 and its subtasks.

1 LO $ $

2003AA Customer Support Survey Results IAW paragraph 5.4.1 of the PWS.

Due within 10 calendar days after the end of each quarter.

1 LO NSP NSP

2004 NUMI and EHR Compatibility IAW paragraph 5.5 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.5.

1 LO $ $

2004AA Change Log IAW paragraph 5.5 of the

PWS.

Coordinated at least 60 business days in advance of implementation.

1 LO NSP NSP

2005 Annual Evidence-Based Criteria Updates IAW paragraph 5.6 of the PWS

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.6.

1 LO $ $

2005AA Change Log IAW paragraph 5.6 of the

PWS.

Coordinated at least 60 business days in advance of implementation.

1 LO NSP NSP

2006 Training IAW paragraph 5.7 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.7. and all its subtasks.

1 LO $ $

2006AA Training Materials IAW paragraph 5.7 of the PWS.

No later than 10 days prior to the scheduled

2006AB List of Attendees IAW paragraph 5.7.3 of the PWS.

No later than 20 calendar days prior to the training start date

1 LO NSP NSP

2006AC Training Survey IAW paragraph 5.7.4 of the PWS.

Within 10 calendar days of the conclusion of each training session

1 LO NSP NSP

TOTAL OPTION PERIOD TWO $

Option Period Three

Period of Performance: July 1, 2025 through June 30, 2026

Contract (MAR 2000). If exercised, the Period of Performance of Option Period Three shall commence immediately after Option Period Two.

3001 Project Management IAW paragraphs 5.1 of the PWS and its subtasks.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.1 and its subtasks.

12 MO $ $

3001AA Contractor Project Management Plan IAW paragraph 5.1.1 of the PWS.

Due: Updates as needed

1 LO NSP NSP

3001AB Monthly Progress Report IAW paragraph 5.1.2 of the PWS.

Due: Monthly

1 LO NSP NSP

3001AC Contractor Staff Roster IAW paragraph

6.2.2 of the PWS.

Due: Updates as needed

1 LO NSP NSP

3002 VHA Enterprise-Wide Unlimited Use Licensing Agreement IAW paragraph 5.2 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.2 and its

3003 Customer and Service Desk Support IAW paragraph 5.4 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.4 and its subtasks.

1 LO $ $

3003AA Customer Support Survey Results IAW paragraph 5.4.1 of the PWS.

Due within 10 calendar days after the end of each quarter.

1 LO NSP NSP

3004 NUMI and EHR Compatibility IAW paragraph 5.5 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.5.

1 LO $ $

3004AA Change Log IAW paragraph 5.5 of the

PWS.

Coordinated at least 60 business days in advance of implementation.

1 LO NSP NSP

3005 Annual Evidence-Based Criteria Updates IAW paragraph 5.6 of the PWS

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.6.

1 LO $ $

3005AA Change Log IAW paragraph 5.6 of the

PWS.

Coordinated at least 60 business days in advance of implementation.

1 LO NSP NSP

3006 Training IAW paragraph 5.7 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.7. and all its

3006AA Training Materials IAW paragraph 5.7 of the PWS.

No later than 10 days prior to the scheduled training session.

3006AB List of Attendees IAW paragraph 5.7.3 of the PWS.

No later than 20 calendar days prior to the training start date

1 LO NSP NSP

3006AC Training Survey IAW paragraph 5.7.4 of the PWS.

Within 10 calendar days of the conclusion of each training session

1 LO NSP NSP

TOTAL OPTION PERIOD THREE $

Option Period Four

Period of Performance: July 1, 2026 through June 30, 2027

Contract (MAR 2000). If exercised, the Period of Performance of Option Period Four shall commence immediately after Option Period Three.

4001 Project Management IAW paragraphs 5.1 of the PWS and its subtasks.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.1 and its subtasks.

12 MO $ $

4001AA Contractor Project Management Plan IAW paragraph 5.1.1 of the PWS.

Due: Updates as needed

1 LO NSP NSP

4001AB Monthly Progress Report IAW paragraph 5.1.2 of the PWS.

Due: Monthly

1 LO NSP NSP

4001AC Contractor Staff Roster IAW paragraph

6.2.2 of the PWS.

Due: Updates as needed

1 LO NSP NSP

4002 VHA Enterprise-Wide Unlimited Use Licensing Agreement IAW paragraph 5.2 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.2 and its subtasks.

4003 Customer and Service Desk Support IAW paragraph 5.4 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.4 and its subtasks.

1 LO $ $

4003AA Customer Support Survey Results IAW paragraph 5.4.1 of the PWS.

Due within 10 calendar days after the end of each quarter.

1 LO NSP NSP

4004 NUMI and EHR Compatibility IAW paragraph 5.5 of the PWS.

This FFP CLIN includes all labor, material, other costs and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.5.

1 LO $ $

4004AA Change Log IAW paragraph 5.5 of the

PWS.

Coordinated at least 60 business days in advance of implementation.

1 LO NSP NSP

4005 Annual Evidence-Based Criteria Updates IAW paragraph 5.6 of the PWS

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.6.

1 LO $ $

4005AA Change Log IAW paragraph 5.6 of the

PWS.

Coordinated at least 60 business days in advance of implementation.

1 LO NSP NSP

4006 Training IAW paragraph 5.7 of the PWS.

This FFP CLIN includes all labor and deliverables required for the successful completion of the services detailed in PWS paragraphs 5.7. and all its subtasks.

1 LO $ $

4006AA Training Materials IAW paragraph 5.7 of the PWS.

No later than 10 days prior to the scheduled training session.

4006AB List of Attendees IAW paragraph 5.7.3 of the PWS.

No later than 20 calendar days prior to the training start date

1 LO NSP NSP

4006AC Training Survey IAW paragraph 5.7.4 of the PWS.

Within 10 calendar days of the conclusion of each training session

1 LO NSP NSP

TOTAL OPTION PERIOD FOUR $

Optional Tasks

FAR 52.217-7, Option for Increased Quantity – Separately priced Line Item (MAR 1989) may be exercised at any time, in the Base Period or any Option Period, and from time to time up to the quantity set forth in CLIN(S) 5001. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer 5001 Optional Task 1

Migration to the Public Cloud IAW with the services described in paragraph 5.8. of the PWS.

Due: 30 days after exercise of optional task.

This CLIN can be exercised from time to time on an as needed basis.

1 LO $NTE

NOT

EXERCISED

$NTE

5001AA System Boundary Diagram IAW with the services described in paragraph 5.8. of the

PWS.

Due: 30 days after exercise of optional task

1 LO NSP NSP

5001AB FedRAMP System Security Plan (SSP) and supporting documentation IAW with the services described in paragraph 5.8. of the PWS.

Due: 30 days after exercise of optional task

1 LO NSP NSP

5001AC 3PAO Security Assessment Plan (SAP) IAW with the services described in paragraph 5.8. of the PWS.

Due: 30 days after exercise of optional task

5001AD 3PAO Security Assessment Report (SAR) IAW with the services described in paragraph 5.8. of the PWS.

Due: 30 days after exercise of optional task

1 LO NSP NSP

TOTAL OPTIONAL TASK $

TOTAL PRICE – INCLUDING OPTIONAL TASKS AND OPTION PERIODS $

B.5 PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

DEPARTMENT OF VETERANS AFFAIRS

Veterans Health Administration (VHA)

Office of Patient Safety Utilization Management Program Office

Utilization Management Review Criteria

Date: December 1, 2021

VA-22-00007951

PWS Version Number: 1.0

1.0 BACKGROUND

Veterans Health Administration (VHA) is committed to a healthcare system that treats its patient population effectively, efficiently, and appropriately. The VHA’s Utilization Management (UM) Program focuses on using resources efficiently and ensuring that every Veteran receives consistent reliable, high-quality care in the optimal setting and at appropriate care delivery intervals. The objective of the UM program is to provide the right care, for the right patient, at the right time and for the right reason using evidence-based practice and continuous measurement and improvement.

VHA mandates the use of the National Utilization Management Integration (NUMI) application via VHA Directive 1117, Utilization Management Program. The government-owned, NUMI application and Electronic Health Record (EHR) standardizes clinical appropriateness review of patient care at over 150 VHA facilities by integrating evidence-based clinical criteria into the application to assist clinicians and managers in care management decisions.

VHA users are from all 18 Veterans Integrated Service Networks (VISNs), 153 medical facilities; and program offices that include the Utilization Management program office, the Chief Business Office, Purchased Care and the Consolidated Patient Account Centers (CPAC).

2.0 APPLICABLE DOCUMENTS

In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following as applicable:

1. 44 U.S.C. § 3541-3549, “Federal Information Security Management Act (FISMA) of 2002”

2. “Federal Information Security Modernization Act of 2014”

3. Federal Information Processing Standards (FIPS) Publication 140-2, “Security

Requirements for Cryptographic Modules”

4. FIPS Pub 199. “Standards for Security Categorization of Federal Information and

Information Systems,” February 2004

5. FIPS Pub 200, “Minimum Security Requirements for Federal Information and

Information Systems,” March 2006

6. FIPS Pub 201-2, “Personal Identity Verification of Federal Employees and

Contractors,” August 2013

7. 10 U.S.C. § 2224, "Defense Information Assurance Program"

8. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

9. Public Law 109-461, Veterans Benefits, Health Care, and Information Technology

Act of 2006, Title IX, Information Security Matters

10. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”

11. VA Directive 0710, “Personnel Security and Suitability Program,” June 4, 2010, https://www.va.gov/vapubs/index.cfm

12. VA Handbook 0710, “Personnel Security and Suitability Program,” May 2, 2016, https://www.va.gov/vapubs/index.cfm

13. VA Directive and Handbook 6102, “Internet/Intranet Services,” August 5, 2019

14. 36 C.F.R. Part 1194 “Information and Communication Technology Standards and

Guidelines,” January 18, 2017

15. Office of Management and Budget (OMB) Circular A-130, “Managing Federal

Information as a Strategic Resource,” July 28, 2016 https://www.va.gov/vapubs/index.cfm https://www.va.gov/vapubs/index.cfm http://www.va.gov/vapubs http://www.va.gov/vapubs

16. 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed Services (CHAMPUS)”

17. NIST SP 800-66 Rev. 1, “An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule,” October 2008

18. Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended, January 18, 2017

19. Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004

20. VA Directive 6500, “VA Cybersecurity Program,” February 24, 2021

21. VA Handbook 6500, “Risk Management Framework for VA Information Systems

VA Information Security Program,” February 24, 2021

22. VA Handbook 6500.2, “Management of Breaches Involving Sensitive Personal Information (SPI),” March 12, 2019

23. VA Handbook 6500.5, “Incorporating Security and Privacy into the System Development Lifecycle,” March 22, 2010

24. VA Handbook 6500.6, “Contract Security,” March 12, 2010

25. VA Handbook 6500.8, “Information System Contingency Planning,” April 6, 2011

26. VA Handbook 6500.10, “Mobile Device Security Policy,” February 15, 2018

27. VA Handbook 6500.11, “VA Firewall Configuration,” August 22, 2017

28. OIT Process Asset Library (PAL), https://www.va.gov/process/ . Reference Process

Maps at https://www.va.gov/process/maps.asp and Artifact templates at https://www.va.gov/process/artifacts.asp

29. One-VA Technical Reference Model (TRM) (reference at https://www.va.gov/trm/TRMHomePage.aspx)

30. VA Directive 6508, “Implementation of Privacy Threshold Analysis and Privacy Impact Assessment,” October 15, 2014

31. VA Handbook 6508.1, “Procedures for Privacy Threshold Analysis and Privacy Impact Assessment,” July 30, 2015

32. VA Handbook 6510, “VA Identity and Access Management,” January 15, 2016

33. VA Directive and Handbook 6513, “Secure External Connections,” October 12,

34. VA Directive 6300, “Records and Information Management,” September 21, 2018

35. VA Handbook, 6300.1, “Records Management Procedures,“ March 24, 2010

36. NIST SP 800-37 Rev 2, “Risk Management Framework for Information Systems and

Organizations: A System Life Cycle Approach for Security and Privacy,” December

37. NIST SP 800-53 Rev. 5, “Security and Privacy Controls for Federal Information Systems and Organizations,” September 23, 2020 (includes updates as of 12/10/2020)

38. VA Directive 0735, “Homeland Security Presidential Directive 12 (HSPD-12) Program,” October 26, 2015

39. VA Handbook 0735, “Homeland Security Presidential Directive 12 (HSPD-12) Program,” March 24, 2014

40. OMB Memorandum 05-24, “Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors,” August 5, 2005

41. OMB Memorandum M-19-17, “Enabling Mission Delivery Through Improved Identity, Credential, and Access Management,” May 21, 2019 https://www.va.gov/process/ https://www.va.gov/process/maps.asp https://www.va.gov/process/artifacts.asp https://www.va.gov/trm/TRMHomePage.aspx

42. OMB Memorandum, “Guidance for Homeland Security Presidential Directive (HSPD) 12 Implementation,” May 23, 2008

43. Federal Identity, Credential, and Access Management (FICAM) Roadmap and Implementation Guidance, December 2, 2011, (NOTE: Part A of the FICAM Roadmap and Implementation Guidance, v2.0, was replaced in 2015 with an updated Architecture (https://arch.idmanagement.gov/#what-is-the-ficam-architecture)

44. NIST SP 800-116 Rev 1, “Guidelines for the Use of Personal Identity Verification (PIV) Credentials in Facility Access,“ June 2018

45. NIST SP 800-63-3, 800-63A, 800-63B, 800-63C, “Digital Identity Guidelines,” updated March 02, 2020

46. NIST SP 800-157, “Guidelines for Derived PIV Credentials,” December 2014

47. NIST SP 800-164, “Guidelines on Hardware-Rooted Security in Mobile Devices

(Draft),” October 2012

48. Draft National Institute of Standards and Technology Interagency Report (NISTIR)

7981, “Mobile, PIV, and Authentication,” March 2014

49. VA Memorandum, VAIQ #7100147, “Continued Implementation of Homeland

Security Presidential Directive 12 (HSPD-12),” April 29, 2011 (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

50. IAM Identity Management Business Requirements Guidance document, May 2013, (reference Enterprise Architecture Section, PIV/IAM (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

51. VA Memorandum “Personal Identity Verification (PIV) Logical Access Policy Clarification,” July 17, 2019, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896

52. Trusted Internet Connections (TIC) 3.0 Core Guidance Documents, https://www.cisa.gov/publication/tic-30-core-guidance-documents

53. OMB Memorandum M-19-26, “Update to the Trusted Internet Connections (TIC) Initiative,” September 12, 2019

54. OMB Memorandum M-08-23, “Securing the Federal Government’s Domain Name System Infrastructure,” August 22, 2008

55. Sections 524 and 525 of the Energy Independence and Security Act of 2007, (Public Law 110–140), December 19, 2007

56. Section 104 of the Energy Policy Act of 2005, (Public Law 109–58), August 8, 2005

57. Executive Order 13834, “Efficient Federal Operations,” dated May 17, 2018

58. Executive Order 13221, “Energy-Efficient Standby Power Devices,” August 2, 2001

59. VA Directive 0058, “VA Green Purchasing Program,” July 19, 2013

60. VA Handbook 0058, “VA Green Purchasing Program,” July 19, 2013

61. Office of Information Security (OIS) VAIQ #7424808 Memorandum, “Remote

Access,” January 15, 2014, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

62. Clinger-Cohen Act of 1996, 40 U.S.C. §11101 and §11103

63. “Veteran Focused Integration Process (VIP) Guide 4.0,” January 2021, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371

64. VA Memorandum “Proper Use of Email and Other Messaging Services,” January 2, 2018, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

65. “DevSecOps Product Line Management Playbook” version 2.0, May 2021, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4946

66. NIST SP 500-267B Revision 1, “USGv6 Profile,” November 2020 https://arch.idmanagement.gov/#what-is-the-ficam-architecture https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896 https://www.cisa.gov/publication/tic-30-core-guidance-documents https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371 https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4946

67. OMB Memorandum M-21-07, “Completing the Transition to Internet Protocol Version 6 (IPv6),” November 19, 2020

68. Social Security Number (SSN) Fraud Prevention Act of 2017

69. Section 240 of the Consolidated Appropriations Act (CAA) 2018, March 23, 2018

70. VA Enterprise Cloud Technical Reference Guide, Version 1.3 July 2018

3.0 SCOPE OF WORK

The Contractor shall provide VHA enterprise-wide software licensing that includes unlimited use, updates, and clinical and technical support for evidence-based criteria and the associated tools identified in this PWS that interface seamlessly into the NUMI application and the Electronic Health Record (EHR). In addition, the Contractor shall provide training to certify and maintain certification for trainers throughout the VHA and helpdesk support.

4.0 PERFORMANCE DETAILS

4.1 PERFORMANCE PERIOD

The period of performance (PoP) shall be a 12-month base period with four 12-month option periods to be exercised by the Government at its sole discretion.

Included is an optional task to migrate the contractor’s solution to the VA Enterprise Cloud

(VAEC).

The total PoP shall not exceed 60 months.

4.2 PLACE OF PERFORMANCE

Tasks under this PWS shall be performed at Contractor facilities. The Contractor shall identify the Contractor’s place of performance in their proposal submission.

4.3 TRAVEL

The Government anticipates travel under this effort to perform the training tasks associated with the effort. Include all estimated travel costs in your firm-fixed price line items. These costs will not be directly reimbursed by the Government.

The total estimated number of trips in support of this effort is two per year. Anticipated locations include the following, estimated at 10 days in duration: Nashville TN

5.0 SPECIFIC TASKS AND DELIVERABLES

The Contractor shall perform the following:

5.1 PROJECT MANAGEMENT

5.1.1 CONTRACTOR PROJECT MANAGEMENT PLAN

The Contractor shall deliver a Contractor Project Management Plan (CPMP) that lays out the Contractor’s approach, timeline, and tools to be used in execution of the contract. The CPMP shall take the form of both a narrative and graphic format that displays the schedule, milestones, and risks, including the risk management approach. The CPMP shall also include how the Contractor shall coordinate and execute planned, routine, and ad hoc data collection reporting requests as identified within the PWS. The initial baseline CPMP shall be concurred upon and updated in accordance with Section B of the contract. The Contractor shall update and maintain the VA PM approved CPMP throughout the PoP.

Deliverable:

A. Contractor Project Management Plan

5.1.2 REPORTING REQUIREMENTS

The Contractor shall provide the COR with Monthly Progress Reports in electronic form in Microsoft Word and Project formats. The report shall include detailed instructions/explanations for each required data element, to ensure that data is accurate and consistent. These reports shall reflect data as of the last day of the preceding Month.

The Monthly Progress Reports shall cover all work completed during the reporting period and work planned for the subsequent reporting period. The report shall also identify any problems that arose and a description of how the problems were resolved. If problems have not been completely resolved, the Contractor shall provide an explanation including their plan and timeframe for resolving the issue. The report shall also include an itemized list of all Information and Communication Technology (ICT) deliverables and their current Section 508 conformance status. The Contractor shall monitor availability and performance against the CPMP and report any deviations. It is expected that the Contractor will keep in communication with VA accordingly so that issues that arise are transparent to both parties to prevent escalation of outstanding issues.

Deliverable:

A. Monthly Progress Report

5.2 VHA ENTERPRISE-WIDE LICENSING AGREEMENT

The Contractor shall provide an enterprise-wide (currently over 1000 users), unlimited use, Licensing Agreement for all VHA users to access and use evidence-based clinical appropriateness criteria and associated tools.

The Contractor shall include unlimited Government use of the criteria in electronic format as part of the license agreement. Included in the license agreement, the Contractor shall provide all product support such as application/software updates, patches and upgrades, report generation, and clinical and technical help desk response and resolution. Updates to the electronic version of the criteria or associated applications including clinical revisions, technical enhancements, system patches, and version upgrades shall be included in the license agreement.

The Contractor shall provide access, view, use, and download of the following criteria and associated applications and tools as part of the licensing agreement:

a) InterQual® Level of Care Criteria

b) InterQual® Care Planning Criteria

c) InterQual® Level of Care Criteria for Behavioral Health Criteria

d) InterQual® View

e) CareEnhance® Review Manager Enterprise (also known as Review Manager or

CERMe)

f) InterRater® Reliability (IRR) Suite

g) InterQual® Mobile

h) InterQual® Anonymous

i) InterQual® Connect Medical Review Services

5.3 SYSTEM AVAILABILITY AND PERFORMANCE

Included in the license agreement, the contractor shall meet the following availability and performance metrics:

Metric Metric Description Expected Value

Availability (Asubo)

Percent of time and duration the VA platform and InterQual were up and operational based on available data from OEHRM and VA OIT

Threshold: 98.5% Objective: 99.5%

Maintainability – Mean Time To Repair or Restore

(MTTR)

Mean Time to Repair or Restore (MTTR) for software, service components of the InterQual for given reporting period

Threshold: <= 8 hours per incident Objective: <= 4 hours per incident

Reliability – Mean Time Between Failure

(MTBF)

Mean Time Between Failure (MTBF) for hardware/platform, software, service components of the VA platform and InterQual for given reporting period

Threshold: 10 days Objective: 30 days

Cybersecurity Incident Response

Time elapsed to address cybersecurity incident based on severity of impact and criticality of system components

Threshold: 48 to 120 hours Objective: 24, 48, 72 hours (respectively to severity of impact level)

Data Breach Reporting

Time elapsed to report a data breach event Threshold and Objective: 1 hour DHA Privacy Office: 24 hours DoD Privacy & Civil Liberty Division: 48 hours

5.4 CUSTOMER AND SERVICE DESK SUPPORT

The contractor shall provide clinical and technical help desk response and resolution. All VHA user support calls are initially sent to the VA Enterprise Service Desk (ESD), which is responsible for Tier 1 support. The VA ESD uses the ServiceNow tool to track all support calls.

The VA ESD will address any issues such as computer hardware, user access, network access, and printing. Any issues that are specifically related to the licensed products described in paragraph 5.2 shall be forwarded to the contractor’s service desk. The Contractor shall provide customer support for the VHA medical centers and program offices during operating hours of 7:00 am to 9:00 pm EST/EDT. The Contractor shall provide both clinical (e.g., the explanation and interpretation of criteria, use of applications, and guidance with complex cases) and technical (e.g., access, account and password help, download, and use of the applications) support. The Contractor shall maintain a 96% customer satisfaction rate based on timely response and resolution. The Contractor shall respond to requests for support within 24 hours of the request, but no later than the next business day. The Contractor shall resolve issues within 15 calendar days of request for support. The Contractor shall provide both an email contact and a phone number for support.

5.4.1 CUSTOMER SUPPORT SURVEY

The Contractor shall survey VHA customers and provide the results (and/or access to the results) to the COR on a quarterly basis. The Contractor shall coordinate the surveys for COR approval prior to conducting the survey; and shall deliver the survey results in accordance with the CPMP (e.g., no later than 10 calendar days after the end of each quarter).

A. Customer Survey Results

5.5 NUMI AND EHR COMPATIBILITY

The Contractor shall ensure all electronic criteria application changes are compatible with the existing/current version of NUMI and EHR are coordinated at least 60 business days in advance of implementation with the COR through submission of a change log.

A. Change Log

5.6 ANNUAL EVIDENCE-BASED CRITERIA UPDATES

The Contractor shall assess the criteria and provide an annual complete updated criteria release that reflects current healthcare best practices. The Contractor shall ensure that all criteria are compliant with the applicable regulations and laws. The Contractor shall notify the COR at least 60 calendar days prior to implementing changes though submission of a change log. The Contractor shall ensure that all changes to the Criteria and associated applications are compatible with the current version of NUMI and EHR.

A. Change Log

5.7 TRAINING

The Contractor shall provide educational resources and training to support the VHA in maintaining certifications for a core group of certified clinical trainers, who are experts in the interpretation, application and content delivery of UM criteria. This VHA core group will then train VHA UM end-users on the use of the criteria products.

The Contractor shall ensure that the training meets certification and accreditation requirements.

The Contractor shall provide the training materials to all enrolled learners no later than 10 business days prior to the scheduled training session. The Contractor shall offer both instructor-led, web-based training, and face-to-face training at the Contractor’s facility.

Deliverable:

A. Training Materials

5.7.1 INITIAL TRAINING AND CERTIFICATION

The Contractor shall provide bi-annual face-to-face initial training sessions for up to 8-10 VHA staff members identified as candidates for instructor certification in all licensed criteria products.

The Contractor shall develop a comprehensive curriculum and agenda for the training, provide faculty, educational material, and continuing education credits approved by the American Nursing Association. The Contractor shall ensure that the training is relative to the development, interpretation, application, and content delivery of the licensed criteria.

5.7.2 INSTRUCTOR-LED, WEB-BASED REFRESHER TRAINING

Contractor shall provide instructor-led, web-based training annually for VHA staff trainers for recertification in all licensed criteria products. The Contractor shall develop a comprehensive curriculum and agenda for the training, provide faculty, educational materials, evaluation of…