36C10B22R0010_FINAL.pdf

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PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C10B22R0010 06-02-2022

Luis Lozada-Santiago, Contract Specialist 848-377-5249 06-07-2022

13:00 EDT

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

X 100

X

541511

$30 Million

N/A

See Delivery Schedule

Financial Services Center

PO Box 149971

Austin TX 78714-8971

Title: Veterans Transportation Program, VetRide Hosted Solution

CS: luis.lozada-santiago@va.gov

CO: debra.clayton2@va.gov, 848-377-5174

See section B for list of required services

Debra Clayton

Contracting Officer mailto:luis.lozada-santiago@va.gov mailto:debra.clayton2@va.gov

36C10B22R0010

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 GOVERNING LAW

B.2 SOFTWARE LICENSE, MAINTENANCE AND TECHN`ICAL SUPPORT

B.3 CONTRACT ADMINISTRATION DATA

B.4 PRICE SCHEDULE

B.5 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR

INFORMATION SYSTEMS (JUN 2016)

(End of clause)

C.3 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMERCIAL ITEMS (MAY 2022)

C.4 52.217-7 OPTION FOR INCREASED QUANTITY-SEPARATELY PRICED LINE

ITEM (MAR 1989)

C.5 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000).. 150

C.6 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA

ACQUISITION OF COMMERCIAL ITEMS (APR 2020)

C.7 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING – MONITORING AND

COMPLIANCE (JUL 2018) (DEVIATION)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.2 52.204-24 REPRESENTATION REGARDING CERTAIN

TELECOMMUNICATIONS AND VIDEO SURVEILANCE SERVICES OR

EQUIPMENT (NOV 2021)

E.3 52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR SERVICES-

REPRESENTATION (OCT 2020)

E.4 52.209-7 INFORMATION REGARDING RESPNSIBILITY MATTERS (OCT 2018)

E.5 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS-

COMMERCIAL ITEMS (NOV 2021)

E.6 52.216-1 TYPE OF CONTRACT (APR 1984)

E.7 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.8 PROPOSAL SUBMISSION INTRUCTIONS

E.9 BASIS FOR AWARD

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. §3901 et seq.), Contracts for Data

Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this Clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this Clause shall prevail. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ). 28 U.S.C. §

516. At the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by contract/order modification (Standard Form 30) and shall only be effected by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.2 SOFTWARE LICENSE, MAINTENANCE AND TECHN`ICAL SUPPORT

(1) Definitions.

(a) Licensee. The term “licensee” shall mean the U.S. Department of Veterans Affairs (“VA”) and is synonymous with “Government.”

(b) Licensor. The term “licensor” shall mean the contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “contractor” is the party identified in Block 17a on the SF1449. If the contractor is a reseller and not the Licensor, the contractor remains responsible for performance under this order.

(c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

(d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

(e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

(f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

(g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version

5.4 to 6).

(2) Software License

(a) Unless otherwise stated in the Schedule of Supplies/Services, the Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software

(b) The Government may use the software in a networked environment.

(c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

(d) All limitations of software usage are expressly stated in the Schedule of

Supplies/Services and the Performance Work Statement/Product Description.

(3) Software Maintenance and Technical Support

(a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this contract or order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received the contractor is neither authorized nor permitted to renew any of the previously furnished services.

(b) The contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.

(c) Any telephone support provided by contractor shall be at no additional cost.

(d) The contractor shall provide all maintenance services in a timely manner in accordance with the contractor’s customary practice or as defined in the Performance Work Statement/Product Description. However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the contractor (e.g., www.ppirs.gov).

(e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4) Disabling Software Code. The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

(5) Manuals and Publications. Upon Government request, the contractor shall furnish the most current version of the user manual and publications for all products/services provided under this contract or order at no cost.

B.3 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C10B

Technology Acquisition Center

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award

Management, or

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon receipt of deliverables/services

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of

Payment Requests.

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.4 PRICE SCHEDULE

NOTE: Offerors are instructed to complete Section B.4 below and submit with their quote.

Offerors are cautioned that alterations to the line items as specified below will not be accepted and may render quotes unacceptable.

All questions shall be directed to the Contract Specialists, Luis Lozada-Santiago, luis.lozada-santiago@va.gov , (848)-377-4245 and Contracting Officer, Debra Clayton, debra.clayton2@va.gov ,

(848) 377-5174, prior to the closing date and time specified in this Request for Proposals.

Inspection: Destination

Acceptance: Destination Free on Board (FOB): Destination

Base Period: The Period of Performance (PoP) shall be 7/1/2022 – 6/30/2023

CLIN Description Qty

Unit

Unit

Price

Extended

Price

0001 Contractor Project Management in accordance with (IAW) Performance Work Statement (PWS) section 5.1.

This Firm-Fixed Price (FFP)

Contract Line Item Number (CLIN) includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.1 inclusive of all of its subparagraphs

1 LT $ $

0001AA Contractor Project Management Plan IAW PWS section 5.1.1

Due within 5 business days of award.

Electronic submission to: VA

PM, COR.

1 EA NSP NSP

0001AB Contractor Kick-Off Meeting Agenda IAW PWS section 5.1.2.

Due within 5 calendar days prior to kickoff meeting.

1 EA NSP NSP

mailto:luis.lozada-santiago@va.gov mailto:luis.lozada-santiago@va.gov mailto:debra.clayton2@va.gov

0001AC Contract Kick-Off Meeting Minutes IAW PWS section 5.1.2.

Due within 3 calendar days after Kick-Off Meeting

PM, COR

1 EA NSP NSP

0001AD Weekly Progress Report in accordance with IAW PWS section 5.1.3

Due within 10 business days of award and weekly thereafter.

1 EA NSP NSP

0002 VetRide Scheduling Software System subscription IAW PWS section 5.2, 5.3.4, 5.3.5, 5.3.6, 5.3.7, 5.3.8, 5.14

Due 30 days after contract award.

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.2 inclusive of all of its subparagraphs.

12 MO $ $

0003 Administrative Portal IAW PWS section 5.3 award deliverables required for the successful completion of the

1 LT $ $

services detailed in PWS section 5.3 inclusive of all of its subparagraphs.

0003AA Configuration Management Plan IAW PWS section 5.3.3

Due 30 Days after Contract Award

Electronic submission to: VA

PM, COR

1 EA NSP NSP

0003AB Incident Response Plan IAW PWS section 5.3.3

Due 30 Days after Contract

Award

Electronic submission to: VA

PM, COR

1 EA NSP NSP

0003AC Disaster Recovery Plan IAW PWS section 5.3.3

1 EA NSP NSP

0003AD Contingency Plan IAW PWS section 5.3.3

Electronic submission to: VA

PM, COR

1 EA NSP NSP

0003AE Privacy Impact Assessment

IAW PWS section 5.3.3

1 EA NSP NSP

0003AF Privacy Threshold Analysis IAW PWS section 5.3.3

1 EA NSP NSP

Award

Electronic submission to: VA

PM, COR

0003AG Plan of Action and Milestones

IAW PWS section 5.3.3

1 EA NSP NSP

0003AH Access Control Policy and Procedures IAW PWS section

5.3.3

1 EA NSP NSP

0003AJ Audit Control Policy and Procedures IAW PWS section 5.3.3

1 EA NSP NSP

0003AK Identification and Authentication Control Policy and Procedures IAW PWS section 5.3.3

1 EA NSP NSP

0003AL Personnel Security Control Policy and Procedures IAW

Award

Electronic submission to: VA

PM, COR

0003AM Privacy Control Policy

Procedures IAW PWS section 5.3.3

Due 30 Days after Contract

Award

Electronic submission to: VA

PM, COR

1 EA NSP NSP

0003AN Security Awareness and

Training Control Policy and

Electronic submission to: VA

PM, COR

1 EA NSP NSP

0003AP Security System and

Communications Protection Control Policy and Procedures

Electronic submission to: VA

PM, COR

1 EA NSP NSP

0003AQ Security System and Services Acquisition Control Policy and

1 EA NSP NSP

0004 Veteran Third Party Portal (VTPP) IAW PWS section 5.4

1 EA $ $

Due 30 days after Contract deliverables required for the successful completion of the services detailed in PWS section 5.4 inclusive of all of its subparagraphs.

0004AA Vendor Pass IAW PWS section 5.4.1

Electronic submission to: VA

PM, COR

1 EA $ $

0005 Ambulance Provider Portal IAW PWS section 5.5

Due 30 days after contract award

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.5 inclusive of all of its subparagraphs

Electronic submission to: VA

PM, COR

1 EA $ $

0006 Veteran Self-Service Portal (VSSP) IAW PWS section 5.6 deliverables required for the successful completion of the section 5.6 inclusive of all of

0006AA VSSP Smart Phone Application Quality Assurance Test (QAT) Procedures IAW PWS section 5.6

1 EA NSP NSP

0006AB VSSP Smart Phone Application QAT Report IAW PWS section 5.6

1 EA NSP NSP

0007 VTP Transportation Solution System Hosting IAW PWS section 5.8

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.8 inclusive of all of its subparagraphs.

Electronic submission to: VA

PM, COR

1 LT $ $

0007AA Solution Architecture IAW PWS section 5.8.1 award

Electronic submission to: VA

PM, COR

0007AB Solution Design IAW PWS section 5.8.1

1 EA NSP NSP

0007AC VAEC Implementation Plan IAW PWS section 5.8.2

1 EA NSP NSP

0007AD Implementation Summary Report IAW PWS section 5.8.4

Due 30 days after contract award

Electronic submission to: VA

PM, COR

1 EA NSP NSP

0007AE Quarterly Solution

Performance Report IAW PWS section 5.8.6

Due 30 days after contract award

Electronic submission to: VA

PM, COR

1 EA NSP NSP

0007AF Quarterly Resource Utilization Optimization Plan IAW PWS section 5.8.6

PM, COR

0007AG Integration and Enhancements IAW PWS Section 5.10

Due 30 days after contract award

Electronic submission to: VA

PM, COR

1 LT $ $

0008 Data Collection and Reporting

IAW PWS section 5.11 deliverables required for the successful completion of the services detailed in PWS section 5.11 inclusive of all of

1 LT $ $

0008AA Adhoc Reporting QAT

5.11.3

1 EA NSP NSP

0008AB Adhoc Reporting QAT Report IAW PWS section 5.11.3

Electronic submission to: VA

PM, COR

1 EA NSP NSP

0008AC Forecasting QAT Procedures

IAW PWS section 5.11.4 award

Electronic submission to: VA

PM, COR

0008AD Forecasting QAT Report IAW

PWS section 5.11.4

1 EA NSP NSP

0009 Help Desk Services IAW PWS section 5.12 deliverables required for the successful completion of the services detailed in PWS section 5.12 inclusive of all of its subparagraphs

1 LT $ $

0009AA VST Transportation Solution Handbook IAW PWS section 5.12

Electronic submission to: VA

PM, COR

1 EA NSP NSP

0010 Training IAW PWS section 5.13

Due 30 days after contract award

This FFP CLIN includes all deliverables required for the successful completion of the services detailed in PWS section 5.13 inclusive of all of its subparagraphs.

Electronic submission to: VA

PM, COR

0010AA Daily Training Report IAW PWS section 5.13

1 EA NSP NSP

0011 Authority to Operate (ATO) IAW PWS section 5.15

Due 21 days after contract

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.15 inclusive of all of its subparagraphs.

Electronic submission to: VA

PM, COR

1 LT $ $

0011AA A&A Package IAW PWS section 5.15

1 EA NSP NSP

0011AB Signed ATO Declaration IAW PWS section 5.15

PM, COR

0011AC Bi-Weekly Project Risk Decisions Review Report IAW PWS section 5.15

Due bi-weekly after contract

Electronic submission to: VA

PM, COR

1 EA NSP NSP

Total Base Period $

Option Period One

Period of Performance: 7/1/2023 – 6/30/2024

This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the

Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of the Base Period.

1001 Contractor Project Management (IAW) Performance Work Statement (PWS) section 5.1.

This Firm-Fixed Price (FFP) Contract Line Item Number (CLIN) includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.1 inclusive of all of its subparagraphs.

1 LT $ $

1001AA Contractor Project Management Plan IAW PWS section 5.1.1

Update as required.

PM, COR.

1 EA NSP NSP

1001AB Weekly Progress Report in accordance with IAW PWS

Due weekly

PM, COR.

1002 VetRide Scheduling Software System subscription renewal IAW PWS section 5.2, 5.3.4, 5.3.5, 5.3.6, 5.3.7, 5.3.8, 5.14 deliverables required for the successful completion of the services detailed in PWS section 5.2 inclusive of all of its subparagraphs.

12 MO $ $

1003 Administrative Portal IAW

PWS section 5.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.3 inclusive of all of its subparagraphs.

1 LT $ $

1003AA Configuration Management

Update annually

1 EA NSP NSP

1003AB Incident Response Plan IAW

PM, COR

1 EA NSP NSP

1003AC Disaster Recovery Plan IAW

1003AD Contingency Plan IAW PWS

1 EA NSP NSP

1003AE Privacy Impact Assessment

PM, COR

1 EA NSP NSP

1003AF Privacy Threshold Analysis

Update every 3 years

1 EA NSP NSP

1003AG Plan of Action and Milestones

Update quarterly

1 EA NSP NSP

1003AH Access Control Policy and Procedures IAW PWS section

1 EA NSP NSP

1003AJ Audit Control Policy and

PM, COR

1 EA NSP NSP

1003AK Identification and

Authentication Control Policy and Procedures IAW PWS

1003AL Personnel Security Control

PM, COR

1 EA NSP NSP

1003AM Privacy Control Policy

PM, COR

1 EA NSP NSP

1003AN Security Awareness and Training Control Policy and

Procedures IAW PWS section

1 EA NSP NSP

1003AP Security System and Communications Protection

Control Policy and Procedures

PM, CO

1 EA NSP NSP

1003AQ Security System and Services Acquisition Control Policy and

Electronic submission to: VA

PM, COR

1004 Veteran Third Party Portal labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.4 inclusive of all of its subparagraphs.

Electronic submission to: VA

PM, COR

1 EA $ $

1004AA Vendor Pass IAW PWS section 5.4.1

Electronic submission to: VA

PM, COR

1 EA $ $

1005 Ambulance Provider Portal IAW PWS section 5.5 deliverables required for the successful completion of the services detailed in PWS section 5.5 inclusive of all of

1 EA $ $

1006 Veteran Self-Service Portal deliverables required for the successful completion of the services detailed in PWS section 5.6 inclusive of all of

1007 VTP Transportation Solution deliverables required for the successful completion of the services detailed in PWS section 5.8 inclusive of all of

1 LT $ $

1007AA Solution Architecture IAW PWS section 5.8.1

1 EA NSP NSP

1007AB Solution Design IAW PWS section 5.8.1

1 EA NSP NSP

1007AC Quarterly Solution Performance Report IAW PWS section 5.8.6

Due quarterly

PM, COR

1 EA NSP NSP

1007AD Quarterly Resource Utilization

Optimization Plan IAW PWS section 5.8.6

1 EA NSP NSP

1007AE Integration and Enhancements IAW PWS Section 5.10

PM, COR

1008 Data Collection and Reporting IAW PWS section 5.11

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.11 inclusive of all of its subparagraphs.

Electronic submission to: VA

PM, COR

1 LT $ $

1009 Help Desk Services IAW PWS section 5.12

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.12 inclusive of all of its subparagraphs

Electronic submission to: VA

PM, COR

1 LT $ $

1010 Training IAW PWS section

5.13

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.13 inclusive of all of its subparagraphs

Electronic submission to: VA

PM, COR

1 LT $ $

1010AA Daily Training Report IAW

PWS section 5.13

Due 30 days after exercise of option

PM, COR

Total Option Period One $

Option Period Two

Period of Performance: 7/1/2024 – 6/30/2025

This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the

Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of Option Year One.

2001 Contractor Project Management (IAW)

(CLIN) includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.1 inclusive of all of its subparagraphs.

1 LT $ $

2001AA Contractor Project

PM, COR.

1 EA NSP NSP

2001AB Weekly Progress Report in accordance with IAW PWS

1 EA NSP NSP

2002 VetRide Scheduling Software System subscription renewal

IAW PWS section 5.2, 5.3.4, 5.3.5, 5.3.6, 5.3.7, 5.3.8, 5.14

This FFP CLIN includes all

12 MO $ $

deliverables required for the successful completion of the services detailed in PWS section 5.2 inclusive of all of its subparagraphs.

2003 Administrative Portal IAW

PWS section 5.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.3 inclusive of all of its subparagraphs.

1 LT $ $

2003AA Configuration Management

1 EA NSP NSP

2003AB Incident Response Plan IAW

PM, COR

1 EA NSP NSP

2003AC Disaster Recovery Plan IAW

1 EA NSP NSP

2003AD Contingency Plan IAW PWS

1 EA NSP NSP

2003AE Privacy Impact Assessment

Electronic submission to: VA

PM, COR

2003AF Privacy Threshold Analysis

PM, COR

1 EA NSP NSP

2003AG Plan of Action and Milestones

1 EA NSP NSP

2003AH Access Control Policy and

PM, COR

1 EA NSP NSP

2003AJ Audit Control Policy and

PM, COR

1 EA NSP NSP

2003AK Identification and Authentication Control Policy and Procedures IAW PWS

1 EA NSP NSP

2003AL Personnel Security Control Policy and Procedures IAW

Electronic submission to: VA

PM, COR

2003AM Privacy Control Policy Procedures IAW PWS section

1 EA NSP NSP

2003AN Security Awareness and Training Control Policy and Procedures IAW PWS section

1 EA NSP NSP

2003AP Security System and Communications Protection

PM, COR

1 EA NSP NSP

2003AQ Security System and Services Acquisition Control Policy and

PM, COR

1 EA NSP NSP

2004 Veteran Third Party Portal

(VTPP) IAW PWS section 5.4

This FFP CLIN includes all labor, materials, travel, and deliverables required for the

2004AA Vendor Pass IAW PWS section 5.4.1

Electronic submission to: VA

PM, COR

1 EA $ $

2005 Ambulance Provider Portal deliverables required for the successful completion of the services detailed in PWS

1 EA $ $

2006 Veteran Self-Service Portal (VSSP) IAW PWS section 5.6

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.6 inclusive of all of its subparagraphs.

Electronic submission to: VA

PM, COR

1 LT $ $

2007 VTP Transportation Solution deliverables required for the

2007AA Solution Architecture IAW PWS section 5.8.1

Electronic submission to: VA

PM, COR

1 EA NSP NSP

2007AB Solution Design IAW PWS section 5.8.1

Electronic submission to: VA

PM, COR

1 EA NSP NSP

2007AC Quarterly Solution

Performance Report IAW

1 EA NSP NSP

2007AD Quarterly Resource Utilization Optimization Plan IAW PWS

1 EA NSP NSP

2007AE Integration and Enhancements IAW PWS Section 5.10

Electronic submission to: VA

PM, COR

1 LT $ $

2008 Data Collection and Reporting IAW PWS section 5.11 deliverables required for the successful completion of the its subparagraphs.

Electronic submission to: VA

PM, COR

2009 Help Desk Services IAW PWS deliverables required for the successful completion of the services detailed in PWS section 5.12 inclusive of all of its subparagraphs

Electronic submission to: VA

PM, COR

1 LT $ $

2010 Training IAW PWS section 5.13

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.13 inclusive of all of its subparagraphs

Electronic submission to: VA

PM, COR

1 LT $ $

2010AA Daily Training Report IAW

PWS section 5.13

Due 30 days after exercise of

Total Option Period Two $

Option Period Three

Period of Performance: 7/1/2025 – 6/30/2026

This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the

Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of Option Year Two.

3001 Contractor Project Management (IAW)

(CLIN) includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.1 inclusive of all of its subparagraphs

1 LT $ $

3001AA Contractor Project

PM, COR

1 EA NSP NSP

3001AB Weekly Progress Report in accordance with IAW PWS

1 EA NSP NSP

3002 VetRide Scheduling Software System subscription renewal

IAW PWS section 5.2, 5.3.4, 5.3.5, 5.3.6, 5.3.7, 5.3.8, 5.14

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the section 5.2 inclusive of all of its subparagraphs.

3003 Administrative Portal IAW PWS section 5.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.3 inclusive of all of its subparagraphs.

1 LT $ $

3003AA Configuration Management

PM, COR

1 EA NSP NSP

3003AB Incident Response Plan IAW

PM, COR

1 EA NSP NSP

3003AC Disaster Recovery Plan IAW

1 EA NSP NSP

3003AD Contingency Plan IAW PWS

PM, COR

1 EA NSP NSP

3003AE Privacy Impact Assessment

PM, COR

3003AF Privacy Threshold Analysis

1 EA NSP NSP

3003AG Plan of Action and Milestones

PM, COR

1 EA NSP NSP

3003AH Access Control Policy and

Procedures IAW PWS section

1 EA NSP NSP

3003AJ Audit Control Policy and Procedures IAW PWS section

1 EA NSP NSP

3003AK Identification and Authentication Control Policy

PM, COR

1 EA NSP NSP

3003AL Personnel Security Control

PM, COR

3003AM Privacy Control Policy

PM, COR

1 EA NSP NSP

3003AN Security Awareness and

Training Control Policy and

PM, COR

1 EA NSP NSP

3003AP Security System and Communications Protection

Control Policy and Procedures

1 EA NSP NSP

3003AQ Security System and Services Acquisition Control Policy and

Procedures IAW PWS section

PM, CO

3004 Veteran Third Party Portal deliverables required for the

3004AA Vendor Pass IAW PWS section 5.4.1

Electronic submission to: VA

PM, COR

1 EA $ $

3005 Ambulance Provider Portal deliverables required for the successful completion of the services detailed in PWS

1 EA $ $

3006 Veteran Self-Service Portal (VSSP) IAW PWS section 5.6

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.6 inclusive of all of its subparagraphs.

Electronic submission to: VA

PM, COR

1 LT $ $

3007 VTP Transportation Solution deliverables required for the

3007AA Solution Architecture IAW PWS section 5.8.1

Electronic submission to: VA

PM, COR

1 EA NSP NSP

3007AB Solution Design IAW PWS section 5.8.1

Electronic submission to: VA

PM, COR

1 EA NSP NSP

3007AC Quarterly Solution

Performance Report IAW

1 EA NSP NSP

3007AD Quarterly Resource Utilization Optimization Plan IAW PWS

1 EA NSP NSP

3007AE Integration and Enhancements IAW PWS Section 5.10

Electronic submission to: VA

PM, COR

1 LT $ $

3008 Data Collection and Reporting IAW PWS section 5.11

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS

Electronic submission to: VA

PM, COR

3009 Help Desk Services IAW PWS deliverables required for the successful completion of the services detailed in PWS section 5.12 inclusive of all of

1 LT $ $

3010 Training IAW PWS section 5.13 deliverables required for the successful completion of the services detailed in PWS section 5.13 inclusive of all of

1 LT $ $

3010AA Daily Training Report IAW

Electronic submission to: VA

PM, COR

Total Option Period Three $

Option Period Four

Period of Performance: 7/1/2026 – 6/30/2027

This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the

Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of Option Year Three.

4001 Contractor Project Management (IAW)

(CLIN) includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.1 inclusive of all of its subparagraphs

1 LT $ $

4001AA Contractor Project

PM, COR.

1 EA NSP NSP

4001AB Weekly Progress Report in accordance with IAW PWS

1 EA NSP NSP

4002 VetRide Scheduling Software System subscription renewal

IAW PWS section 5.2, 5.3.4, 5.3.5, 5.3.6, 5.3.7, 5.3.8, 5.14

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the section 5.2 inclusive of all of its subparagraphs.

4003 Administrative Portal IAW PWS section 5.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.3 inclusive of all of its subparagraphs.

1 LT $ $

4003AA Configuration Management

PM, COR

1 EA NSP NSP

4003AB Incident Response Plan IAW

PM, COR

1 EA NSP NSP

4003AC Disaster Recovery Plan IAW

1 EA NSP NSP

4003AD Contingency Plan IAW PWS

PM, COR

1 EA NSP NSP

4003AE Privacy Impact Assessment

PM, COR

4003AF Privacy Threshold Analysis

1 EA NSP NSP

4003AG Plan of Action and Milestones

PM, COR

1 EA NSP NSP

4003AH Access Control Policy and

Procedures IAW PWS section

1 EA NSP NSP

4003AJ Audit Control Policy and Procedures IAW PWS section

1 EA NSP NSP

4003AK Identification and Authentication Control Policy

PM, COR

1 EA NSP NSP

4003AL Personnel Security Control

4003AM Privacy Control Policy

PM, COR

1 EA NSP NSP

4003AN Security Awareness and Training Control Policy and

PM, COR

1 EA NSP NSP

4003AP Security System and

Communications Protection

PM, COR

1 EA NSP NSP

4003AQ Security System and Services

Acquisition Control Policy and

PM, COR

1 EA NSP NSP

4004 Veteran Third Party Portal deliverables required for the successful completion of the its subparagraphs.

Electronic submission to: VA

PM, COR

4004AA Vendor Pass IAW PWS section 5.4.1

Electronic submission to: VA

PM, COR

1 EA $ $

4005 Ambulance Provider Portal

IAW PWS section 5.5

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.5 inclusive of all of its subparagraphs.

Electronic submission to: VA

PM, COR

1 EA $ $

4006 Veteran Self-Service Portal deliverables required for the successful completion of the services detailed in PWS section 5.6 inclusive of all of its subparagraphs.

Electronic submission to: VA

PM, COR

1 LT $ $

4007 VTP Transportation Solution

System Hosting IAW PWS section 5.8

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the its subparagraphs.

Electronic submission to: VA

PM, COR

4007AA Solution Architecture IAW

PWS section 5.8.1

Electronic submission to: VA

PM, COR

1 EA NSP NSP

4007AB Solution Design IAW PWS section 5.8.1

Electronic submission to: VA

PM, COR

1 EA NSP NSP

4007AC Quarterly Solution Performance Report IAW

1 EA NSP NSP

4007AD Quarterly Resource Utilization Optimization Plan IAW PWS

PM, COR

1 EA NSP NSP

4007AE Integration and Enhancements

IAW PWS Section 5.10

Electronic submission to: VA

PM, COR

1 LT $ $

4008 Data Collection and Reporting

IAW PWS section 5.11 deliverables required for the successful completion of the services detailed in PWS

Electronic submission to: VA

PM, COR

4009 Help Desk Services IAW PWS deliverables required for the successful completion of the services detailed in PWS section 5.12 inclusive of all of its subparagraphs.

Electronic submission to: VA

PM, COR

1 LT $ $

4010 Training IAW PWS section

5.13

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.13 inclusive of all of its subparagraphs.

Electronic submission to: VA

PM, COR

1 LT $ $

4010AA Daily Training Report IAW

Total Option Period Four $

Optional Tasks

FAR 52.217-7, Option for Increased Quantity – Separately priced Line Item (MAR 1989) may be exercised at any time and from time to time up to the quantity set forth in CLIN(S)

5001 - 5002. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer

5001 OPTIONAL TASK 1

Vetride for Volunteer Transportation Network (VTN) IAW PWS section 5.1.5 optional task

This CLIN can be exercised from time to time on an as needed basis.

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.1.5 inclusive of all of its subparagraphs

1 LT $NTE

NOT

EXERCISED

$NTE

5001AA Mobile Data Computer (MDC) Hardware IAW PWS section 5.1.5 optional task.

1 EA NSP NSP

5001AB MDC Data Plans IAW PWS section 5.1.5

Due 30 days after exercise of optional task.

1 EA NSP NSP

5001AC MDC Data Software IAW PWS section 5.1.5

Due 30 days after exercise of optional task.

1 EA NSP NSP

5002 OPTIONAL TASK 2

MDC Hardware Refresh IAW PWS section 5.7

Due 240 days after award

5250 EA $NTE

NOT

EXERCISED

$NTE

This CLIN can be exercised from time to time on an as needed basis.

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS section 5.7 inclusive of all of its subparagraphs.

5002AA Mobility Manager or Designee Signed Validation of Work Completed IAW PWS section 5.7.2

Due 240 days after award

PM, COR

1 EA NSP NSP

Total Optional Tasks $

Total Price – Including All Optional Tasks and All Option Periods $

B.5 PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

DEPARTMENT OF VETERANS AFFAIRS

Veterans Transportation Service (VTP)

VetRide Transportation Solution

Date: 1 February 2022

VA-22-00029434

PWS Version Number: 1.2

1.0 BACKGROUND

The Department of Veterans Affairs (VA), Veterans Health Administration, Member Services

(MS) Veterans Transportation Program (VTP) requires the VetRide Transportation Solution to include scheduling software and routing systems along with the associated hardware to deploy to the VA medical centers (VAMCs) throughout the VA Enterprise. VA requires an integrated transportation approach with vehicle tracking devices, passenger tracking, clinic tracking, disability tracking, dynamic routing, detailed scheduling and reporting. Transportation Services in the VA are widely dispersed and operate independently of each other.

VAMCs currently coordinate local efforts to provide transportation services to Veterans, including specialized services to meet the specific needs of Veterans in each VAMCs catchment area. VA also provides reimbursement for medically related travel to eligible Veterans. The Veterans Transportation Service (VTS) Program is currently at 130 VAMC’s and includes over 1,300 vehicles, 1,600 users, and transports over 500,000 Veterans annually. Even with these efforts, the VA recognizes that access to VA’s benefits and services sometimes remains difficult.

In some cases, VAMCs even use mobile clinics to provide services. Currently the VTP program supports 130 VMAC’s with a goal of reaching a total of 172 VAMC’s by the end of fiscal year 2023 and increasing access to care for Veterans nationally.

In November 2018, VA issued the Cloud First Policy mandating that all new and existing IT solutions be assessed to determine suitability to be offered as an enterprise cloud computing service. The VA Enterprise Cloud (VAEC) was established by the Enterprise

Cloud Solutions Office (ECSO) in 2017, to host cloud computing solutions.

The VTP VetRide Transportation Solution shall be implemented and hosted in the VAEC.

VetRide is a Software-as-a-Service VAEC hosted solution used by Veterans and the VTP. VTS provides transportation services to Veterans free of charge for those who are eligible. VTS Administrative Staff (Admin, Regional Coordinator, Mobility Manager, and Transportation Coordinators) use the VetRide Admin Portal to manage Veteran ride requests (called trips), and scheduling to their vehicle and drivers or their external transportation providers (called th ird parties). Veteran Beneficiary Travel Eligibility can be tracked within VetRide and used to determine Beneficiary (BT) cost reimbursements.

The VA seeks to improve access to health care through a VetRide Transportation solution.

VetRide provides a systematic approach to providing Veterans with rides to and from VA health care facilities for scheduled medical appointments. Transportation services are improved by providing VA health care facilities staff to support ride coordination, ride scheduling/routing and driving.

Additionally, VA acquires vehicles with adequate capacity to handle shuttle and door-to- door routes. The acquired vehicles also accommodate service dogs/animals, wheelchairs, or walkers for Veterans with difficulty walking.

2.0 APPLICABLE DOCUMENTS

In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:

1. 44 U.S.C. § 3541-3549, “Federal Information Security Management Act (FISMA) of 2002”

2. “Federal Information Security Modernization Act of 2014”

3. Federal Information Processing Standards (FIPS) Publication 140-2, “Security Requirements for Cryptographic Modules”

4. FIPS Pub 199. “Standards for Security Categorization of Federal Information and Information Systems,” February 2004

5. FIPS Pub 200, “Minimum Security Requirements for Federal Information and Information Systems,” March 2006

6. FIPS Pub 201-2, “Personal Identity Verification of Federal Employees and Contractors,” August 2013

7. 10 U.S.C. § 2224, "Defense Information Assurance Program"

8. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

9. Public Law 109-461, Veterans Benefits, Health Care, and Information Technology

Act of 2006, Title IX, Information Security Matters

10. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”

11. VA Directive 0710, “Personnel Security and Suitability Program,” June 4, 2010, https://www.va.gov/vapubs/index.cfm

12. VA Handbook 0710, “Personnel Security and Suitability Program,” May 2, 2016, https://www.va.gov/vapubs/index.cfm

13. VA Directive and Handbook 6102, “Internet/Intranet Services,” August 5, 2019

14. 36 C.F.R. Part 1194 “Information and Communication Technology Standards and

Guidelines,” January 18, 2017

15. Office of Management and Budget (OMB) Circular A-130, “Managing Federal Information as a Strategic Resource,” July 28, 2016

16. 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed Services (CHAMPUS)”

17. NIST SP 800-66 Rev. 1, “An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule,” October 2008

18. Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended, January 18, 2017

19. Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004 https://www.va.gov/vapubs/index.cfm https://www.va.gov/vapubs/index.cfm http://www.va.gov/vapubs http://www.va.gov/vapubs

20. VA Directive 6500, “VA Cybersecurity Program,” February 24, 2021

21. VA Handbook 6500, “Risk Management Framework for VA Information Systems

VA Information Security Program,” February 24, 2021

22. VA Handbook 6500.2, “Management of Breaches Involving Sensitive Personal Information (SPI),” March 12, 2019

23. VA Handbook 6500.5, “Incorporating Security and Privacy into the System Development Lifecycle,” March 22, 2010

24. VA Handbook 6500.6, “Contract Security,” March 12, 2010

25. VA Handbook 6500.8, “Information System Contingency Planning,” April 6, 2011

26. VA Handbook 6500.10, “Mobile Device Security Policy,” February 15, 2018

27. VA Handbook 6500.11, “VA Firewall Configuration,” August 22, 2017

28. OIT Process Asset Library (PAL), https://www.va.gov/process/ . Reference Process

Maps at https://www.va.gov/process/maps.asp and Artifact templates at https://www.va.gov/process/artifacts.asp

29. One-VA Technical Reference Model (TRM) (reference at https://www.va.gov/trm/TRMHomePage.aspx)

30. VA Directive 6508, “Implementation of Privacy Threshold Analysis and Privacy

Impact Assessment,” October 15, 2014

31. VA Handbook 6508.1, “Procedures for Privacy Threshold Analysis and Privacy

Impact Assessment,” July 30, 2015

32. VA Handbook 6510, “VA Identity and Access Management,” January 15, 2016

33. VA Directive and Handbook 6513, “Secure External Connections,” October 12,

34. VA Directive 6300, “Records and Information Management,” September 21, 2018

35. VA Handbook, 6300.1, “Records Management Procedures, “ March 24, 2010

36. NIST SP 800-37 Rev 2, “Risk Management Framework for Information Systems and Organizations: A System Life Cycle Approach for Security and Privacy,” December

37. NIST SP 800-53 Rev. 5, “Security and Privacy Controls for Federal Information

Systems and Organizations,” September 23, 2020 (includes updates as of 12/10/2020)

38. VA Directive 0735, “Homeland Security Presidential Directive 12 (HSPD-12) Program,” October 26, 2015

39. VA Handbook 0735, “Homeland Security Presidential Directive 12 (HSPD-12) Program,” March 24, 2014

40. OMB Memorandum 05-24, “Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal

Employees and Contractors,” August 5, 2005

41. OMB Memorandum M-19-17, “Enabling Mission Delivery Through Improved

Identity, Credential, and Access Management,” May 21, 2019 https://www.va.gov/process/ https://www.va.gov/process/maps.asp https://www.va.gov/process/artifacts.asp https://www.va.gov/trm/TRMHomePage.aspx

42. OMB Memorandum, “Guidance for Homeland Security Presidential Directive (HSPD) 12 Implementation,” May 23, 2008

43. Federal Identity, Credential, and Access Management (FICAM) Roadmap and Implementation Guidance, December 2, 2011, (NOTE: Part A of the FICAM Roadmap and Implementation Guidance, v2.0, was replaced in 2015 with an updated

Architecture (https://arch.idmanagement.gov/#what-is-the-ficam-architecture)

44. NIST SP 800-116 Rev 1, “Guidelines for the Use of Personal Identity Verification

(PIV) Credentials in Facility Access,“ June 2018

45. NIST SP 800-63-3, 800-63A, 800-63B, 800-63C, “Digital Identity Guidelines,” updated March 02, 2020

46. NIST SP 800-157, “Guidelines for Derived PIV Credentials,” December 2014

47. NIST SP 800-164, “Guidelines on Hardware-Rooted Security in Mobile Devices

(Draft),” October 2012

48. Draft National Institute of Standards and Technology Interagency Report (NISTIR) 7981, “Mobile, PIV, and Authentication,” March 2014

49. VA Memorandum, VAIQ #7100147, “Continued Implementation of Homeland Security Presidential Directive 12 (HSPD-12),” April 29, 2011 (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

50. IAM Identity Management Business Requirements Guidance document, May 2013, (reference Enterprise Architecture Section, PIV/IAM (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

51. VA Memorandum “Personal Identity Verification (PIV) Logical Access Policy Clarification,” July 17, 2019, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896

52. Trusted Internet Connections (TIC) 3.0 Core Guidance Documents, https://www.cisa.gov/publication/tic-30-core-guidance-documents

53. OMB Memorandum M-19-26, “Update to the Trusted Internet Connections (TIC)

Initiative,” September 12, 2019

54. OMB Memorandum M-08-23, “Securing the Federal Government’s Domain Name

System Infrastructure,” August 22, 2008

55. Sections 524 and 525 of the Energy Independence and Security Act of 2007, (Public

Law 110–140), December 19, 2007

56. Section 104 of the Energy Policy Act of 2005, (Public Law 109–58), August 8, 2005

57. Executive Order 13834, “Efficient Federal Operations,” dated May 17, 2018

58. Executive Order 13221, “Energy-Efficient Standby Power Devices,” August 2, 2001

59. VA Directive 0058, “VA Green Purchasing Program,” July 19, 2013

60. VA Handbook 0058, “VA Green Purchasing Program,” July 19, 2013

61. Office of Information Security (OIS) VAIQ #7424808 Memorandum, “Remote Access,” January 15, 2014, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

62. Clinger-Cohen Act of 1996, 40 U.S.C. §11101 and §11103 https://arch.idmanagement.gov/#what-is-the-ficam-architecture https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896…