36C10B22Q0205 0001.pdf

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 70

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

To all Offerors/Bidders

36C10B22Q0205

X x x

Amendment to extend quote submission deadline

. Quotes are due May 24, 2022 at 10:00am EST

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C10B22Q0205 05-06-2022

Vanessa Woodward 848-377-5183 05-24-2022

10:00 am EST

517312

1500 Employees

N/A

See Delivery Schedule

Financial Services Center

PO Box 149971

Austin TX 78714-8971

See CONTINUATION Page

Title: Alaska Wireless Mobility Services – GCI Wireless

Points of Contact:

CO: Debra Clayton/debra.clayton2@va.gov

CS: Vanessa Woodward/vanessa.woodward@va.gov

See CONTINUATION Page

Debra Clayton

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 GOVERNING LAW CLAUSE

B.3 PRICE SCHEDULE

B.4 PERFORMANCE WORK STATEMENT

1.0 DESCRIPTION OF SERVICES

2.0 APPLICABLE DOCUMENTS

3.0 PERFORMANCE DETAILS

3.1 PERFORMANCE PERIOD

3.2 PLACE OF PERFORMANCE

4.0 SPECIFIC TASKS AND DELIVERABLES

5.0 GENERAL REQUIREMENTS

5.1 VOICE PLANS OVERVIEW

5.1.1 VOICE PLAN REQUIREMENTS

5.2 DATA PLANS OVERVIEW

5.2.1 VOICE AND DATA COVERAGE

5.2.2 Congress established the Veterans Health Administration (VHA) Office of

Rural Health (ORH) in 2006 (38 USC § 7308) to conduct, coordinate, promote and disseminate research on issues that affect the nearly five million Veterans who reside in rural communities

5.2.3 END USER ADJUSTMENT

5.3 EMERGING TECHNOLOGIES

5.4 TECHNOLOGIES REFRESH

5.5 EMERGENCY RESPONDER NETWORKS

5.5.1 NATIONAL EMERGENCY WIRELESS SERVICES

5.5.2 NATIONAL WIRELESS PRIORITY SERVICE

5.5.3 INTERNET OF THINGS (IoT) SOLUTIONS

5.6 WARRANTY

5.7 ACTIVATIONS

5.8 DEVICE/EQUIPMENT & USER PHONE NUMBER LISTING

5.9 ADDITIONAL MOBILE DEVICES (OPTIONAL TASK)

6.0 SHIPMENT OF HARDWARE OR EQUIPMENT

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2021)

C.3 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (JAN 2022)

C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ... 42

C.5 52.222-35 EQUAL OPPORTUNITY FOR VETERANS (JUN 2020)

C.6 52.222-36 EQUAL OPPORTUNITY FOR WORKERS WITH DISABILITIES (JUN

2020)

C.7 52.223-99 ENSURING ADEQUATE COVID-19 SAFETY PROTOCOLS FOR

FEDERAL CONTRACTORS (OCT 2021) (DEVIATION)

C.8 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA

ACQUISITION OF COMMERCIAL ITEMS (APR 2020)

C.9 VAAR 852.215-70 SERVICE-DISABLED VETERAN-OWNED AND VETERAN-

OWNED SMALL BUSINESS EVALUATION FACTORS (OCT 2019)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.216-1 TYPE OF CONTRACT (APR 1984)

E.2 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.3 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

E.4 52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR SERVICES—

REPRESENTATION (OCT 2020)

E.5 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021)

E.6 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.7 INSTRUCTIONS TO OFFERORS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: GCI Communication Corp P.O. Box 99001 Anchorage, AK 99509-9001

b. GOVERNMENT: Contracting Officer 36C10B

Technology Acquisition Center

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [x] Upon acceptance of deliverables/services

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment

Requests.

Department of Veterans Affairs Technology Acquisition Center Financial Services Center PO Box 149971 Austin TX 78714-8971

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 GOVERNING LAW CLAUSE

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto, as permitted by FAR 12.212.

If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the

Government’s use, duplication and disclosure of data shall not be included or made a part of the

Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes

Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the

Competition in Contracting Act (41 U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C.

§ 3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this clause shall prevail. The Contractor shall deliver to the Government all data first produced under this Contract/Order with unlimited rights as defined by FAR 52.227-14. Claims of patent or copyright infringement brought against the

Government as a party shall be defended by the U.S. Department of Justice (DOJ) in accordance with 28 U.S.C. § 516; at the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the

Contract/Order must be made by modification (Standard Form 30) and shall only be made by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.3 PRICE SCHEDULE

NOTE: Offerors are instructed to complete Section B.4 below and submit with their quote.

Offerors are cautioned that alterations to the line items as specified below will not be accepted and may render quotes unacceptable.

All questions shall be directed to the Contract Specialist, Vanessa Woodward, vanessa.woodward@va.gov, 848-377-5183, and Contracting Officer, Debra Clayton, debra.clayton2@va.gov, 848-377-5174, prior to the closing date and time specified in this Request for Quotation.

mailto:vanessa.woodward@va.gov mailto:debra.clayton2@va.gov

Base Period

Period of Performance: 12 months from Date of Award

Line Item Description Unit of Measure

Unit Price

# of Units

# of Months

Monthly Price

Extended Monthly

Price

Monthly Unlimited Mobile

Plan

This FFP CLIN includes all labor, material, all applicable taxes and fees, and other costs required for the successful completion of the services detailed in B.4

Performance Work

Statement (PWS) sections 4 and 5.

Per Plan $ 20 12

See below for range quantity SLIN pricing

See below for range quantity SLIN pricing

0001AA

Monthly Unlimited Mobile

Plan

1st Line

Per Plan $ 1 12 $ $

0001AB

Monthly Unlimited Mobile

Plan

2nd Line

Per Plan $ 1 12 $ $

0001AC

Monthly Unlimited Mobile

Plan

3-10 Lines

Per Plan $ 8 12 $ $

0001AD

Monthly Unlimited Mobile

Plan

11+ Lines

Per Plan $ 10 12 $ $

DEVICES

Line Item Description Unit of Measure

Unit Price # of Units Total Price

0002 Smartphones in accordance with PWS section 4

EA $ 20 $

Base Period Total

Option Period One

This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer (CO). If exercised, this option shall commence immediately after expiration of the Base Period.

Line Item Description Unit of Measure

Unit Price

# of Units

# of Months

Monthly Price

Extended Monthly

Price

Monthly Unlimited Mobile

Plan

This FFP CLIN includes all labor, material, all applicable taxes and fees, and other costs required for the successful completion of the services detailed in B.4

Performance Work for range quantity SLIN pricing

See below for range quantity SLIN pricing

1001AA

Monthly Unlimited Mobile

Plan

1st Line

Per Plan $ 1 12 $ $

1001AB

Monthly Unlimited Mobile

Plan

2nd Line

Per Plan $ 1 12 $ $

1001AC

Monthly Unlimited Mobile

Plan

3-10 Lines

Per Plan $ 8 12 $ $

1001AD

Monthly Unlimited Mobile

Plan

11+ Lines

Per Plan $ 10 12 $ $

Option Period One Total

Option Period Two modification is issued by the CO. If exercised, this option shall commence immediately after expiration of the Option Period One.

Line Item Description Unit of Measure

Unit Price

# of Units

# of Months

Monthly Price

Extended Monthly

Price

Monthly Unlimited Mobile

Plan

This FFP CLIN includes all labor, material, all applicable taxes and fees, and other for range quantity SLIN pricing

See below for range quantity SLIN pricing costs required for the successful completion of the services detailed in B.4

Performance Work

Statement (PWS) sections 4 and 5.

2001AA

Monthly Unlimited Mobile

Plan

1st Line

Per Plan $ 1 12 $ $

2001AB

Monthly Unlimited Mobile

Plan

2nd Line

Per Plan $ 1 12 $ $

2001AC

Monthly Unlimited Mobile

Plan

3-10 Lines

Per Plan $ 8 12 $ $

2001AD

Monthly Unlimited Mobile

Plan

11+ Lines

Per Plan

Option Period Two Total

Option Period Three modification is issued by the CO. If exercised, this option shall commence immediately after expiration of the Option Period Two.

Line Item Description Unit of Measure

Unit Price

# of Units

# of Months

Monthly Price

Extended Monthly

Price

Monthly Unlimited Mobile

Plan

This FFP CLIN includes all labor, material, all applicable taxes and fees, and other costs required for the successful completion of the services detailed in B.4

Performance Work for range quantity SLIN pricing

See below for range quantity SLIN pricing

3001AA

Monthly Unlimited Mobile

Plan

1st Line

Per Plan $ 1 12 $ $

3001AB

Monthly Unlimited Mobile

Plan

2nd Line

Per Plan $ 1 12 $ $

3001AC

Monthly Unlimited Mobile

Plan

3-10 Lines

Per Plan $ 8 12 $ $

3001AD

Monthly Unlimited Mobile

Plan

11+ Lines

Per Plan

Option Period Three Total

Option Period Four modification is issued by the CO. If exercised, this option shall commence immediately after expiration of the Option Period Three.

Line Item Description Unit of Measure

Unit Price

# of Units

# of Months

Monthly Price

Extended Monthly

Price

Monthly Unlimited Mobile

Plan

This FFP CLIN includes all labor, material, all applicable taxes and fees, and other costs required for the successful completion of the services detailed in B.4

Performance Work for range quantity SLIN pricing

See below for range quantity SLIN pricing

4001AA

Monthly Unlimited Mobile

Plan

1st Line

Per Plan $ 1 12 $ $

4001AB

Monthly Unlimited Mobile

Plan

2nd Line

Per Plan $ 1 12 $ $

4001AC

Monthly Unlimited Mobile

Plan

3-10 Lines

Per Plan $ 8 12 $ $

4001AD

Monthly Unlimited Mobile

Plan

11+ Lines

Per Plan

Option Period Four Total

Option Period Five modification is issued by the CO. If exercised, this option shall commence immediately after expiration of the Option Period Four.

Line Item Description Unit of Measure

Unit Price

# of Units

# of Months

Monthly Price

Extended Monthly

Price

Monthly Unlimited Mobile

Plan

This FFP CLIN includes all labor, material, all applicable taxes and fees, and other costs required for the successful completion of the services detailed in B.4

Performance Work for range quantity SLIN pricing

See below for range quantity SLIN pricing

5001AA

Monthly Unlimited Mobile

Plan

1st Line

Per Plan $ 1 12 $ $

5001AB

Monthly Unlimited Mobile

Plan

2nd Line

Per Plan $ 1 12 $ $

5001AC

Monthly Unlimited Mobile

Plan

3-10 Lines

Per Plan $ 8 12 $ $

5001AD

Monthly Unlimited Mobile

Plan

11+ Lines

Per Plan

Option Period Five Total

Option Period Six This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the CO. If exercised, this option shall commence immediately after expiration of the Option Period Five.

Line Item Description Unit of Measure

Unit Price

# of Units

# of Months

Monthly Price

Extended Monthly

Price

Monthly Unlimited Mobile

Plan

This FFP CLIN includes all labor, material, all applicable taxes and fees, and other for range quantity SLIN pricing

See below for range quantity SLIN pricing costs required for the successful completion of the services detailed in B.4

Performance Work

Statement (PWS) sections 4 and 5.

6001AA

Monthly Unlimited Mobile

Plan

1st Line

Per Plan $ 1 12 $ $

6001AB

Monthly Unlimited Mobile

Plan

2nd Line

Per Plan $ 1 12 $ $

6001AC

Monthly Unlimited Mobile

Plan

3-10 Lines

Per Plan $ 8 12 $ $

6001AD

Monthly Unlimited Mobile

Plan

11+ Lines

Per Plan

Option Period Six Total

Option Period Seven This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the CO. If exercised, this option shall commence immediately after expiration of the Option Period Six.

Line Item Description Unit of Measure

Unit Price

# of Units

# of Months

Monthly Price

Extended Monthly

Price

Monthly Unlimited Mobile

Plan

This FFP CLIN includes all labor, material, all applicable taxes and fees, and other costs required for the successful completion of the services detailed in B.4

Performance Work for range quantity SLIN pricing

See below for range quantity SLIN pricing

7001AA

Monthly Unlimited Mobile

Plan

1st Line

Per Plan $ 1 12 $ $

7001AB

Monthly Unlimited Mobile

Plan

2nd Line

Per Plan $ 1 12 $ $

7001AC

Monthly Unlimited Mobile

Plan

3-10 Lines

Per Plan $ 8 12 $ $

7001AD

Monthly Unlimited Mobile

Plan

11+ Lines

Per Plan

Option Period Seven Total

Optional Tasks

The following optional tasks may be exercised at any time and from time to time during the period of performance IAW FAR 52.217-7, Option for Increased Quantity – Separately Priced Line Item.

Work shall not commence until, and unless, a formal modification is issued by the CO.

Line Item Description Unit of Measure

Unit Price Not to Exceed (NTE) # of Units

NTE Total

Price

8002 Smartphones in accordance with PWS section 4.2 and 5.4

EA $ 60 $

8003 Unlocked Smartphones to replace lost or damaged devices in accordance with PWS section 4.2 and 5.9

EA $ 5 $

Optional Tasks Total

Total Price (including options)

B.4 PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

DEPARTMENT OF VETERANS AFFAIRS

Office of Information & Technology

Telecommunications Provisioning Office

Remote Alaskan Wireless Mobility Services

Date: April 20, 2022

VA-22-00019824

PWS Version Number: 3.2

1.0 DESCRIPTION OF SERVICES

The Department of Veterans Affairs (VA), Office of Information & Technology, Development, Security, and Operations, Solution Delivery, Telecommunication Office (TBO) requires high quality, effective, and efficient mobile device services to VA Medical Centers, Community Based

Outpatient Clinics, field and program offices and other remote users that are geographically dispersed throughout the state of Alaska. These services for 20 Dual SIM capable smart phones include the availability of continuous wireless telecommunications services to include unlimited telephone/voice (including voicemail), texts, and internet data to designated VA staff within the geographic areas identified. It has been determined that GCI Communication Corp.

(GCI) is the only wireless mobility provider that has the ability to meet these requirements in the

State of Alaska.

2.0 APPLICABLE DOCUMENTS

In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:

1. 44 U.S.C. § 3541-3549, “Federal Information Security Management Act (FISMA) of

2002”

2. “Federal Information Security Modernization Act of 2014”

3. Federal Information Processing Standards (FIPS) Publication 140-2, “Security

Requirements for Cryptographic Modules”

4. FIPS Pub 199. “Standards for Security Categorization of Federal Information and

Information Systems,” February 2004

5. FIPS Pub 200, “Minimum Security Requirements for Federal Information and

Information Systems,” March 2006

6. FIPS Pub 201-2, “Personal Identity Verification of Federal Employees and

Contractors,” August 2013

7. 10 U.S.C. § 2224, "Defense Information Assurance Program"

8. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

9. Public Law 109-461, Veterans Benefits, Health Care, and Information Technology

Act of 2006, Title IX, Information Security Matters

10. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”

11. VA Directive 0710, “Personnel Security and Suitability Program,” June 4, 2010, https://www.va.gov/vapubs/index.cfm

12. VA Handbook 0710, Personnel Security and Suitability Program,” May 2, 2016, https://www.va.gov/vapubs/index.cfm

13. VA Directive and Handbook 6102, “Internet/Intranet Services,” August 5, 2019

14. 36 C.F.R. Part 1194 “Information and Communication Technology Standards and

Guidelines,” January 18, 2017

15. OMB Circular A-130, “Managing Federal Information as a Strategic Resource,” July

28, 2016 https://www.va.gov/vapubs/index.cfm https://www.va.gov/vapubs/index.cfm

16. 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed Services

(CHAMPUS)”

17. NIST SP 800-66 Rev. 1, “An Introductory Resource Guide for Implementing the

Health Insurance Portability and Accountability Act (HIPAA) Security Rule,” October

18. Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended, January 18, 2017

19. Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004

20. VA Directive 6500, “VA Cybersecurity Program,” February 24, 2021

21. VA Handbook 6500, “Risk Management Framework for VA Information Systems VA

Information Security Program,” February 24, 2021

22. VA Handbook 6500.2, “Management of Breaches Involving Sensitive Personal

Information (SPI),” March 12, 2019

23. VA Handbook, 6500.5, “Incorporating Security and Privacy in System Development

Lifecycle.” March 22, 2010

24. VA Handbook 6500.6, “Contract Security,” March 12, 2010

25. VA Handbook 6500.8, “Information System Contingency Planning,” April 6, 2011

26. VA Handbook 6500.10, “Mobile Device Security Policy,” February 15, 2018

27. VA Handbook 6500.11, “VA Firewall Configuration,” August 22, 2017

28. OIT Process Asset Library (PAL), https://www.va.gov/process. Reference Process

Maps at https://www.va.gov/process/maps.asp and Artifact templates at https://www.va.gov/process/artifacts.asp

29. One VA Technical Reference Model (TRM) (reference at https://www.va.gov/trm/TRMHomePage.aspx)

30. National Institute Standards and Technology (NIST) Special Publications

31. VA Directive 6508, “Implementation of Privacy Threshold Analysis and VA Privacy Impact Assessment,” October 15, 2014

32. VA Handbook 6508.1, “Procedures for Privacy Threshold Analysis and Privacy

Impact Assessment,” July 30, 2015

33. VA Handbook 6510, “VA Identity and Access Management,” January 15, 2016

34. VA Directive and Handbook 6513, “Secure External Connections,” October 12,

35. VA Directive 6300, “Records and Information Management,” September 21,

36. VA Handbook, 6300.1, “Records Management Procedures,” March 24, 2010

37. NIST SP 800-37 Rev 2, “Risk Management Framework for Information Systems and

Organizations: A System Life Cycle Approach for Security and Privacy,” December

38. NIST SP 800-53 Rev. 5, “Security and Privacy Controls for Federal Information

Systems and Organizations,” September 23, 2020 (includes updates as of

12/10/2020) https://www.va.gov/process/ https://www.va.gov/process/maps.asp https://www.va.gov/process/artifacts.asp https://www.va.gov/trm/TRMHomePage.aspx

39. VA Directive 0735, “Homeland Security Presidential Directive 12 (HSPD-12)

Program,” October 26, 2015

40. VA Handbook 0735, “Homeland Security Presidential Directive 12 (HSPD-12)

Program,” March 24, 2014

41. OMB Memorandum 05-24, “Implementation of Homeland Security Presidential

Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal

Employees and Contractors,” August 5, 2005

42. OMB Memorandum M-19-17, “Enabling Mission Delivery Through Improved

Identity, Credential, and Access Management,” May 21, 2019

43. OMB Memorandum, “Guidance for Homeland Security Presidential Directive

(HSPD) 12 Implementation,” May 23, 2008

44. Federal Identity, Credential, and Access Management (FICAM) Roadmap and

Implementation Guidance, December 2, 2011, (NOTE: Part A of the FICAM

Roadmap and Implementation Guidance, v2.0, was replaced in 2015 with an updated Architecture (https://arch.idmanagement.gov/#what-is-the-ficam-architecture)

45. NIST SP 800-116 Rev 1, “Guidelines for the Use of Personal Identity Verification

(PIV) Credentials in Facility Access,” June 2018

46. NIST SP 800-63-3, 800-63A, 800-63B, 800-63C, “Digital Identity Guidelines,” updated March 02, 2020

47. Draft NIST SP 800-157, “Guidelines for Derived PIV Credentials,” December 2014

48. NIST SP 800-164, “Guidelines on Hardware-Rooted Security in Mobile Devices

(Draft),” October 2012

49. Draft National Institute of Standards and Technology Interagency Report (NISTIR)

7981, ”Mobile, PIV, and Authentication,” March 2014

50. VA Memorandum, VAIQ #7100147, “Continued Implementation of Homeland

Security Presidential Directive 12 (HSPD-12),” April 29, 2011 (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514

51. IAM Identity Management Business Requirements Guidance document, May 2013, (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

52. VA Memorandum “Personal Identity Verification (PIV) Logical Access Policy

Clarification,” July 17, 2019, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896

53. Trusted Internet Connections (TIC) 3.0 Core Guidance Documents, https://www.cisa.gov/publication/tic-30-core-guidance-documents

54. OMB Memorandum M-19-26, “Update to the Trusted Internet Connections (TIC) Initiative,” September 12, 2019

55. OMB Memorandum M-08-23, “Securing the Federal Government’s Domain Name System Infrastructure,” August 22, 2008

56. Sections 524 and 525 of the Energy Independence and Security Act of 2007, (Public Law 110–140), December 19, 2007 https://arch.idmanagement.gov/#what-is-the-ficam-architecture https://arch.idmanagement.gov/#what-is-the-ficam-architecture https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896 https://www.cisa.gov/publication/tic-30-core-guidance-documents

57. Section 104 of the Energy Policy Act of 2005, (Public Law 109–58), August 8, 2005

58. Executive Order 13834, “Efficient Federal Operations,” dated May 17, 2018

59. Executive Order 13221, “Energy-Efficient Standby Power Devices,” August 2, 2001

60. VA Directive 0058, “VA Green Purchasing Program,” July 19, 2013

61. VA Handbook 0058, “VA Green Purchasing Program,” July 19, 2013

62. Office of Information Security (OIS) VAIQ #7424808 Memorandum, “Remote Access,” January 15, 2014, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

63. Clinger-Cohen Act of 1996, 40 U.S.C. §11101 and §11103

64. “Veteran Focused Integration Process (VIP) Guide 4.0,” January 2021, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371

65. VA Memorandum “Proper Use of Email and Other Messaging Services,” January 2, 2018, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

66. “DevSecOps Product Line Management Playbook” version 2.0, May 2021, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4946

67. NIST SP 500-267B Revision 1, ”USGv6 Profile,” November 2020

68. OMB Memorandum M-21-07, “Completing the Transition to Internet Protocol

Version 6 (IPv6),“ November 19, 2020

69. Social Security Number (SSN) Fraud Prevention Act of 2017

70. Section 240 of the Consolidated Appropriations Act (CAA) 2018, March 23, 2018

3.0 PERFORMANCE DETAILS

Scope - This is an acquisition for 20 lines of cellular service and 20 smartphones (e.g., iPhone 13) for the VA to provide mobility services to employees at remote locations throughout the state of Alaska. Cellular services include unlimited voice, text, and internet data; the carrier must be able to provide a local telephone number with an Alaska area code. Additionally, the smartphone must be dual SIM capable to allow a second carrier from the Enterprise Mobile Device Services contract. GCI is the only wireless mobility provider that has the ability to meet these requirements.

3.1 PERFORMANCE PERIOD

The period of performance (PoP) shall be one 12-month base period and seven 12-month option periods.

https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371 https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4946

3.2 PLACE OF PERFORMANCE

Data and cellular coverage throughout the State of Alaska

4.0 SPECIFIC TASKS AND DELIVERABLES

The Contractor shall provide the following:

4.1 Service Plans

• Offerors shall provide the following mobile device service requirements:

o Unlimited voice minutes o Unlimited text messages o Unlimited data usage

• No plans shall include Basic Termination Liability charges (BTL) or clauses

• All plans shall include unlimited nights and weekends, unlimited mobile-to-mobile, and unlimited email/internet access for applicable devices

4.2 Hardware

Wireless service and devices minimum requirements o Digital voice and data services o Minimum 4G high-speed data-only broadband access with migration to 5G where available

Smart phone devices with wireless email capabilities o Devices shall include email services with AES encryption o Must be compliant with FIPS 140-2 certification o Email service must integrate with a Microsoft Exchange environment, and shall provide a seamless transmission of email traffic from a user’s Microsoft Exchange mailbox o Smart phone must be able to migrate with the VA Device Enrollment Program (DEP) and provide at a minimum all of the features described above

4.3 Account Management & Customer Support

o The contractor shall provide toll-free customer support and service 24 hours per day 365 days per year at no additional charge o The contractor shall provide a dedicated account representative who will communicate at least monthly with the Contracting Officer’s Representative (COR) or Alternate COR identified above o Account shall be restricted so that only the COR or Alternate COR identified above can make changes to the account

5.0 GENERAL REQUIREMENTS

The Contractor shall ship products to requested VA locations after award.

5.1 VOICE PLANS OVERVIEW

The Contractor shall provide voice plan(s) that shall include all the following features:

1. Caller ID display

2. Call waiting

3. Three-way calling

4. Voice and texting capability

5. A minimum standard of 4G or higher to be standard for all smartphones

6. Support WIFI calling

5.1.1 VOICE PLAN REQUIREMENTS

The Contractor shall provide with unlimited voice and text plans for all Smartphones.

5.2 DATA PLANS OVERVIEW

The Contractor shall provide the following data plan features for smartphones:

1. All devices provided under this effort shall be on VA’s approved devices list. VA will provide this list upon request, which will evolve over time as new devices are tested and approved.

2. As applicable, all data devices shall be managed by VA’s Mobile Device Management

(MDM).

3. All Apple devices shall be enrolled in the Device Enrollment Program (DEP) by the provider.

4. All devices must be compliant with text message archiving and meet the eDiscovery requirements as defined by the National Archives.

5. International service shall be blocked on all devices provided. International service shall only be activated on devices upon written request by the COR.

6. Visual Voicemail on smartphones shall always be enabled and active.

7. Vibrate alert shall be available for emails and text messages.

8. Ring alert shall be available for emails and text messages

9. Ability to disable audio recording, video recording, and all recording functionality

10. Transmit and receive data (e.g., surf the Internet) while conducting a voice session

11. Devices shall be compatible with email services that employ Advanced Encryption Standard

(AES) encryption that is FIPS validated 140-2

12. Devices to be retained by VA

13. Ability to install private / internal applications onto the device

14. Ability to side load applications (i.e. push to VA’s device catalog) as needed for iOS.

15. Devices should have full hardware / software support from manufacturer for at least 24 months from date of VA receiving the device including the ability to get the latest software patches from the OS vendor, not necessarily the carrier or reseller.

16. Data shall include emails, Internet access, video, Short Message Service (SMS), Multimedia

Messaging Service (MMS), Rich Communication Services (RCS), and other data.

17. A data service plan added to a voice service plan. This is defined as a data add-on service plan.

18. Fourth Generation (4G) or higher data rates. Higher means that, when the best available data rates offered to customers in the area of service are higher than 4G, the higher network technology rate shall be provided (5G, 6G, etc.).

19. Twenty (20) Dual SIM Capable no cost unlocked device types, meeting the requirements defined herein, shall be offered per plan and shown on the Contractor-provided VA

Government website. The device shall be (iPhone) iOS VA Security Technical

Implementation Guide (STIG) Approved.

20. All offered devices shall be compliant with Section 508, 1194.31 of the Rehabilitation Act.

21. Devices offered for inclusion on VA’s approved devices list must be submitted to VA for testing at least 45 days prior to the refresh date. At least 30 days prior to submitting devices for testing the Contractor shall notify the CO and COR in writing of the impending device change. Notification shall include at a minimum the specific manufacturer make and model number of the current device on contract and those of the refresh device. The price of the device(s) added to VA’s approved devices list, including support services, shall be equal to or lower than the current contract pricing for the same product.

5.2.1 VOICE AND DATA COVERAGE

The Contractor shall provide voice and data coverage in the state of Alaska to support VA employees providing rural outreach.

5.2.2 Congress established the Veterans Health Administration (VHA) Office of

Rural Health (ORH) in 2006 (38 USC § 7308) to conduct, coordinate, promote and disseminate research on issues that affect the nearly five million Veterans who reside in rural communities.

Home Based Primary Care (HBPC), Housing and Urban Development-VA Supportive Housing

(HUD-VASH), Office of Rural Health (ORH), Office of Connected Care (OCC), are healthcare services provided to Veterans in their home who have complex health care needs for whom routine clinic-based care is not effective. Due to the current COVID-19 pandemic and increased

Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), Veteran(s) care has increased substantially into the community. These provided devices help to ensure the safety and operational success of the VA’s Rural Healthcare Initiative.

As VA employees and Veterans move towards telecommuting and telehealth, the VA will require rural coverage. Rural coverage is defined as the territory surrounding a Service Delivery

Point (SDP). Each rural coverage territory will need to include a 50-mile radius of continuous coverage in all directions from any given SDP. After award and throughout the life of the contract, VA will provide the Contractor with the phone numbers of the VA staff who are in rural areas; VA staff in rural areas will use these services and will require additional coverage plans where coverage gaps are identified.

The Contractor shall unlock the device and allow for a secondary service plan to be added from an additional carrier to supplement the gap in coverage. The Contractor shall rectify a coverage gap or coverage unavailability as follows:

1. Any time an identified coverage gap is reported through the life of the contract, the

Contractor shall submit a remediation course of action within five (5) business days and complete the remediation package within one hundred and twenty (120) business days.

When remediation will take longer than thirty (30) business days, the Contractor shall unlock the identified device to allow for a supplemental carrier to be used in conjunction with the primary service provider. This process shall be accomplished utilizing dual sim cards, either physical or virtual.

2. If coverage is unavailable with any service provider or carrier, then the VA will submit a coverage and acceptance waiver to the vendor for VA acknowledgement of no available coverage.

5.2.3 END USER ADJUSTMENT

During the period of performance of this contract, VA staffing levels and changes in employee requirements will occur (this does not include device refresh). Therefore, upon VA request, the

Contractor shall adjust the type and quantity of the mobile services/devices provided with no penalty assessed for downward (deactivations and therefore reduced costs) or upward

(activations) adjustments to include changes in carriers required due to unacceptable service.

5.3 EMERGING TECHNOLOGIES

As new technologies are developed and used by the commercial industry or the Government, the Contractor shall identify these technologies, and propose necessary additions, upgrades, or improvements to the current contract devices. Before these devices are added to the contract

Contractor shall submit them to VA for testing.

The Contractor shall provide devices for testing during Security Technical Implementation

Guides (STIG) and Mobile Device Management (MDM) compliance assessment for inclusion on

VA’s approved devices list. Upon successful completion of testing, a device will only be added to the contract by a formal contract modification to include agreed to terms and conditions of the change.

5.4 TECHNOLOGIES REFRESH

The Contractor shall monitor the commercial wireless marketplace and technologies and notify the CO and Contracting Officer’s Representative (COR) if any devices, plans, or network components are required to be changed or updated to accommodate the latest technology. The Government reserves the right to reject any Contractor proposed device or plan, at no cost to the Government. New devices will be acquired as needed under an optional line item up to a not to exceed quantity of 60.

5.5 EMERGENCY RESPONDER NETWORKS

5.5.1 NATIONAL EMERGENCY WIRELESS SERVICES

Emergency services may be required in the event of hurricanes, floods, earthquakes, and other natural or man-made disasters or emergencies, where communication networks are adversely impacted and/or disruption of wireless service occur (voice and data).

5.5.2 NATIONAL WIRELESS PRIORITY SERVICE

The Nationwide Wireless Priority Service is a system in the United States that allows high-priority emergency telephone calls to avoid congestion on commercial wireless telephone networks.

5.5.3 INTERNET OF THINGS (IoT) SOLUTIONS

The Contractor shall work with the VA COR on a bi-annual basis to identify potential products that shall enhance VA’s mobility needs.

5.6 WARRANTY

All defective devices replaced during the warranty period will be retained by VA for disposal in accordance with VA Handbook 6500.1 Electronic Media Sanitization requirements.

5.7 ACTIVATIONS

When the Government orders service plans the COR or designee will activate the devices

(offered at the discounted price) within thirty (30) days of receipt from the Contractor. This does not apply to seed stock. The Contractor shall commence charge for service upon activation.

5.8 DEVICE/EQUIPMENT & USER PHONE NUMBER LISTING

The Device/Equipment & User Local Alaska Phone Number Listing will be provided by the vendor after task order award.

5.9 ADDITIONAL MOBILE DEVICES (OPTIONAL TASK)

The Contractor shall provide the VA an option to buy up to five additional unlocked smartphones to replace lost or damaged devices. The devices shall be shipped carrier unlocked and sent without service plans and be listed under optional CLINS and readily available for VA to purchase at any time. VA requires devices that are not older than one generation behind the current manufacturer technology release.

6.0 SHIPMENT OF HARDWARE OR EQUIPMENT

Inspection: Destination

Acceptance: Destination

Free on Board (FOB): Destination

Ship To and Mark For:

All devices shall be shipped to the individual sites as indicated in Attachment A – VA Facilities.

Primary POC/COR

Name: Micah Machida

Address: 1600 E. 4th Plain Blvd., Vancouver, WA 98661

Voice: 360-759-1982

Email: micah.machida@va.gov mailto:micah.machida@va.gov

Special Shipping Instructions:

Prior to shipping, Contractor shall notify Site POCs, by phone followed by email, of all incoming deliveries including line-by-line details for review of requirements. Contractor shall not make any changes to the delivery schedule at the request of Site POC.

Contractors shall coordinate deliveries with Site POCs before shipment of hardware to ensure sites have adequate storage space.

All shipments, either single or multiple container deliveries, shall bear the VA IFCAP Purchase

Order number on external shipping labels and associated manifests or packing lists. In the case of multiple container deliveries, a statement readable near the VA IFCAP PO number shall indicate total number of containers for the complete shipment (e.g. “Package 1 of 2”), clearly readable on manifests and external shipping labels.

Packing Slips/Labels and Lists shall also include the following:

IFCAP PO #: ____________ (e.g., 166-E11234 (the IFCAP PO number is located in block #20 of the SF 1449))

Project Description: (e.g. Tier I Lifecycle Refresh)

Total number of Containers: Package ___ of ___. (e.g., Package 1 of 3)

INFORMATION SECURITY CONSIDERATIONS:

The Assessment and Authorization (A&A) requirements do not apply and a Security

Accreditation Package is not required

All VA sensitive information shall be protected at all times in accordance with local security field office System Security Plans (SSP’s) and Authority to Operate (ATO)’s for all systems/LAN’s accessed while performing the tasks detailed in this Product Description.

1. A prohibition on unauthorized disclosure: “Information made available to the Contractor or

Subcontractor by VA for the performance or administration of this contract or information developed by the Contractor/Subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA.” This clause expressly limits the

Contractor/Subcontractor’s rights to use data as described in Rights in Data – General, FAR

52.227-14(d).(1).

2. A requirement for data breach notification: Upon discovery of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the Contractor/Subcontractor has access, the

Contractor/Subcontractor shall immediately notify the COR and simultaneously, the designated ISO, and Privacy Officer for the contract. The term “security incident” means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. See VA

Handbook 6500.6, Appendix C, paragraph 6.a.

3. A requirement to pay liquidated damages in the event of a data breach: “In the event of a data breach or privacy incident involving SPI the contractor processes or maintains under this contract, the contractor shall be liable to VA for liquidated damages for a specified amount per affected individual to cover the cost of providing credit protection services to

4. those individuals.” However, it is the policy of VA to forgo collection of liquidated damages in the event the Contractor provides payment of actual damages in an amount determined to be adequate by the agency.

5. Based on the determinations of the independent risk analysis, the Contractor shall be responsible for paying to VA liquidated damages in the amount of $37.50 per affected individual to cover the cost of providing credit protection services to affected individuals consisting of the following:

1) Notification;

2) One year of credit monitoring services consisting of automatic daily monitoring of at least 3 relevant credit bureau reports;

3) Data breach analysis;

4) Fraud resolution services, including writing dispute letters, initiating fraud alerts and credit freezes, to assist affected individuals to bring matters to resolution;

5) One year of identity theft insurance with $20,000.00 coverage at $0 deductible; and

6) Necessary legal expenses the subjects may incur to repair falsified or damaged credit records, histories, or financial affairs

6. A requirement for annual security/privacy awareness training: “Before being granted access to VA information or information systems, all Contractor employees and Subcontractor employees requiring such access shall complete on an annual basis either: (i) the VA security/privacy awareness training (contains VA security/privacy requirements) within 1 week of the initiation of the contract, or (ii) security awareness training provided or arranged by the contractor that conforms to VA’s security/privacy requirements as delineated in the hard copy of the VA security awareness training provided to the Contractor. If the

Contractor provides their own training that conforms to VA’s requirements, they will provide the COR or CO, a yearly report (due annually on the date of the contract initiation) stating that all applicable employees involved in VA’s contract have received their annual security/privacy training that meets VA’s requirements and the total number of employees trained. See VA Handbook 6500.6, Appendix C, paragraph 9.

A requirement to sign VA’s Rules of Behavior: “Before being granted access to VA information or information systems, all Contractor employees and Subcontractor employees requiring such access shall sign on annual basis an acknowledgement that they have read, understand, and agree to abide by VA’s Contractor Rules of Behavior which is attached to this contract.” See VA

Handbook 6500.6, Appendix C, paragraph 9, and Appendix D. Note: If a medical device vendor anticipates that the services under the contract will be performed by 10 or more individuals, the

Contractor Rules of Behavior may be signed by the vendor’s designated representative. The contract must reflect by signing the Rules of Behavior on behalf of the vendor that the designated representative agrees to ensure that all such individuals review and understand the

Contractor Rules of Behavior when accessing VA’s information and information systems

POINTS OF CONTACT

VA Program Manager:

Name: James Neal Voice: 480-370-5313 Email: james.neal4@va.gov

Contracting Officer’s Representative:

Name: Micah Machida Voice: 360-759-1982 Email: micah.machida@va.gov

Contracting Officer:

Name: Debra Clayton Voice: 848-377-5174 Email: debra.clayton2@va.gov

Contract Specialist:

Name: Vanessa Woodward Voice: 848-377-5183 Email: vanessa.woodward@va.gov mailto:james.neal4@va.gov mailto:micah.machida@va.gov mailto:debra.clayton2@va.gov mailto:vanessa.woodward@va.gov

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This…