36C10B19R0001-001.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 152

36C10B19R0001

Joe Jones - joseph.jones6@va.gov 732-795-1070

3/15/2019–2:00PM

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

541511

$27.5 Million

X

N/A

X

See section B

Financial Services Center

PO Box 149971

Austin TX 78714-8971

See CONTINUATION Page

Title: VetRide Hosted Transportation Solution

Contract Type: Firm-Fixed Price

POC's: CS, joseph.jones6@va.gov/732-795-1070

CO, debra.clayton2@va.gov/732-795-1015

Contract Type: Firm-Fixed Price

Purchase Order #: TBD

See CONTINUATION Page

X X

Debra G. Clayton

Contracting Officer

Table of Contents

SECTION A ................................................................................................... Error! Bookmark not defined.

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS ....... Error!

Bookmark not defined.

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 GOVERNING LAW

B.3 SCHEDULE OF SUPPLIES/SERVICES

B.4 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES

OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2019)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.4 52.227-14 RIGHTS IN DATA -- GENERAL ALTERNATE IV (MAY 2014)…………………...115

C.5 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.6 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING-MONITORING AND

COMPLIANCE (JUL 2018)…………………………………………………………………………..….121

C.7 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

C.8 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.9 VAAR 852.246-71 REJECTED GOODS (OCT 2018)……………………………………..……124

C.10 VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008) ... 12525

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

E.2 52.203-18 PROHIBITION ON CONTRACTING WITH ENTITIES THAT REQUIRE CERTAIN

INTERNAL CONFIDENTIALITY AGREEMENTS—REPRESENTATION (JAN 2017)

E.3 52.209-5 CERTIFICATION REGARDING RESPONSIBILITY MATTERS (OCT 2015)

E.4 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)……

E.5 52.209-11 REPRESENTATION BY CORPORATIONS REGARDING DELINQUENT TAX

LIABILITY OR A FELONY CONVICTION UNDER ANY FEDERAL LAW (FEB 2016)

E.6 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL ITEMS

(NOV 2017)

E.7 52.216-1 TYPE OF CONTRACT (APR 1984)

E.8 52.217-5 EVALUATION OF OPTIONS (JUL 1990)

E.9 VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008)

E.10 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.11 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION (OCT

2018)………..…………………………………………………………………………………………….150

E.12 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (JAN 1998)

E.13 PROPOSAL SUBMISSION INSTRUCTIONS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: Kevadiya, Inc.

Nilesh Patel, 248-987-2843, nilesh@kevadiya.com

2001 Centerpoint Pkwy, STE 111

Pontiac, MI 48341

b. GOVERNMENT: Contracting Officer 36C10B

Technology Acquisition Center

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon acceptance of deliverables

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment

Requests.

Department of Veterans Affairs Technology Acquisition Center Financial Services Center PO Box 149971 Austin TX 78714-8971

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order;

those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti- Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C.

§ 3301 et seq.), the Prompt Payment Act (31 U.S.C. §3901 et seq.), Contracts for Data Processing or Maintenance (38 U.S.C. § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this Clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this Clause shall prevail. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ). 28 U.S.C. § 516. At the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by contract/order modification (Standard Form 30) and shall only be affected by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT:

(1) Definitions.

(a) Licensee. The term “licensee” shall mean the U.S. Department of Veterans Affairs (“VA”) and is synonymous with “Government.”

(b) Licensor. The term “licensor” shall mean the contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “contractor” is the party identified in Block 17a on the SF1449. If the contractor is a reseller and not the Licensor, the contractor remains responsible for performance under this order.

(c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

(d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

(e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

(f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

(g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version

5.4 to 6).

(2) Software License

(a) Unless otherwise stated in the Schedule of Supplies/Services, the Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software

(b) The Government may use the software in a networked environment.

(c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

(d) All limitations of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product Description.

(3) Software Maintenance and Technical Support

(a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this contract or order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received the contractor is neither authorized nor permitted to renew any of the previously furnished services.

(b) The contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.

(c) Any telephone support provided by contractor shall be at no additional cost.

(d) The contractor shall provide all maintenance services in a timely manner in accordance with the contractor’s customary practice or as defined in the Performance

Work Statement/Product Description. However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the contractor (e.g., www.ppirs.gov).

(e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4) Disabling Software Code. The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

(5) Manuals and Publications. Upon Government request, the contractor shall furnish the most current version of the user manual and publications for all products/services provided under this contract or order at no cost.

B.3 SCHEDULE OF SUPPLIES/SERVICES

Base Year Period of Performance: April 9, 2019 through April 8, 2020

Line Item

Description QTY Unit Unit Price Total Price

0001 Project Management shall be provided in accordance with (IAW) Performance Work Statement (PWS) paragraph 5.1.

This Firm-Fixed Price (FFP) Contract Line Item Number (CLIN) includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1 inclusive of all of its subparagraphs.

12 MO $ $

0001AA Contractor Project Management Plan IAW PWS paragraph 5.1.1.

Due 30 days after contract award and updated monthly thereafter.

Electronic submission to: VA PM, COR.

Inspection: destination

Acceptance: destination

NSP NSP

0001AB Kick off Meeting Agenda IAW PWS paragraph 5.1.2

Due five days prior to Kick-Off meeting.

Electronic submission to: VA PM, COR, CO.

Inspection: destination

Acceptance: destination

NSP NSP

0001AC Kick off Meeting Minutes IAW PWS paragraph 5.1.2

Due Three days after Kick-Off meeting.

Electronic submission to: VA PM, COR, CO.

0001AD Weekly Progress Reports IAW PWS paragraph 5.1.3

Due within 2 days after Weekly meeting throughout the period of performance (PoP). Electronic submission to: VA PM, COR.

Inspection: destination

Acceptance: destination

NSP NSP

0001AE Build Plan IAW PWS paragraph 5.1.4

Due 14 days after kick-off meeting and updated throughout the base period.

Electronic submission to: VA PM, COR.

Inspection: destination

Acceptance: destination

NSP NSP

0001AF HRTG Plan IAW PWS paragraph 5.1.6

Due 14 days after start of period of performance.

Electronic submission to: VA PM, COR.

Inspection: destination

0001AG VTN Plan IAW PWS paragraph 5.1.7

Due 14 days after kick-off meeting and updated throughout the base period.

Electronic submission to: VA

PM, COR.

Inspection: destination

Acceptance: destination

NSP NSP

0002 VetRide Scheduling Software License Subscription Renewal

IAW PWS paragraph 5.2. This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2, inclusive of all subparagraphs.

120 EA

(VA

site)

0003 Onsite Installation Services IAW PWS paragraph 5.2.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2.3, inclusive of all subparagraphs.

Invoices shall be submitted upon completion of installation.

30 EA

(VA

Site)

0004 Administrative Portal IAW PWS paragraph 5.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.3, inclusive of all subparagraphs.

0005 Third Party Portal IAW PWS paragraph 5.4

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.4, inclusive of all subparagraphs.

Period of Performance shall be April 9, 2019 through September 8, 2019

5 MO $ $

0006 Veteran Self-Service Portal (VSSP) IAW PWS paragraph 5.5.

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.5, inclusive of all subparagraphs.

Period of Performance shall be April 9, 2019 through September 8, 2019

5 MO $ $

0006AA VSSP Smart Phone Application QAT Procedures IAW PWS paragraph 5.5

Due 2 weeks prior to VSSP Smart Phone Application QAT.

Updated QAT within 5 days after receipt of Government comments.

Electronic submission to: VA

PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

0006AB VSSP Smart Phone Application QAT Report IAW PWS paragraph 5.5

Due within three (3) days after VSSP Smart Phone Application

QAT

Electronic submission to: VA

PM, COR

Inspection: destination

Acceptance: destination

0007 Mobile Data Computer IAW PWS paragraph 5.6

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.6, inclusive of all subparagraphs.

1250 EA $ $

0007AA Mobility Manager or designee signed validation of work completed IAW PWS paragraph 5.6.2, MDC Unit Refresh and Installation.

Due within two (2) days after Mobility Manager or designee signed and validated completed work.

Electronic submission to: VA

PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

0008 System Hosting IAW PWS paragraph 5.7

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.7, inclusive of all subparagraphs.

Period of Performance shall be April 9, 2019 through September 8, 2019

5 MO $ $

0009 Data Collection and Reporting IAW PWS paragraph 5.8

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful

1 EA $ $

completion of the services detailed in PWS paragraph 5.8, inclusive of all subparagraphs.

0009AA Adhoc Reporting QAT Procedures IAW PWS paragraph 5.8.3

Due within three (3) days after Adhoc Reporting QAT. Updated QAT Procedures within 5 days after receipt of Government comments.

Electronic submission to: VA

PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

0009AB Adhoc Reporting QAT Report IAW PWS paragraph 5.8.3

Due within three (3) days after Adhoc Reporting QAT

Electronic submission to: VA

PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

0009AC Forecasting QAT Procedures IAW PWS paragraph 5.8.4

Due within three (3) days after Forecasting QAT. Updated QAT Procedures within 5 days after receipt of Government comments.

Electronic submission to: VA

PM, COR

Inspection: destination

0009AD Forecasting QAT Report IAW PWS paragraph 5.8.4

Due within three (3) days after Forecasting QAT

Electronic submission to: VA

PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

0010 Help Desk Services IAW PWS paragraph 5.9

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.9

1 EA $ $

1011 Training IAW PWS paragraph 5.10

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.10, inclusive of all subparagraphs.

48 YR $ $

0011AA Daily Training Report IAW PWS paragraph 5.10

Due by the end of the day of the training

Electronic submission to: VA PM, COR

0012 Communication Services IAW PWS paragraph 5.11

0012AA Satellite Services This FFP line item includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.11, inclusive of all subparagraphs.

The contract provides for Submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the invoice is submitted.

Invoices for Satellite Communication Services shall only include service charges for activated lines.

500 EA $ $

0012AB Cellular Communication Services

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.11, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be Subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the invoice is submitted.

Invoices for Cellular Communication Services shall only include service charges for

1000 EA $ $

0013 Authority To Operate IAW PWS paragraph 5.12

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.13, inclusive of all subparagraphs.

1 EA $ $

0013AA A&A Package IAW PWS paragraph 5.12

Due 8 months after award date

Electronic submission to: VA

PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

0013AB Signed ATO Declaration IAW PWS paragraph 5.12

Due 45 days after A&A certification

Electronic submission to: VA

PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

0013AC Bi-Weekly Project Risk Based Decisions Review Report IAW PWS paragraph 5.12

Due 2 days after Bi-Weekly Project Risk Based Decisions Review.

Electronic submission to: VA

PM, COR.

Inspection: destination

0013 Contractor Staff Roster IAW PWS Security and Privacy Requirements, PWS paragraph 6.2, subparagraph 6.2.3

Due 3 days after contract award and updated throughout the PoP.

Electronic submission to: VA

PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

0014 Final Section 508 Compliance Test Results IAW Addendum A, Section A3.0

Due 3 days after contract award.

Electronic submission to: VA

PM, COR.

Inspection: destination

Acceptance: destination

1 EA $ $

Total Base Year $

Option Period One Period of Performance: April 9, 2020 through April 8, 2021

This option may be exercised in accordance with FAR 52.217-9

Line Item

Description QTY Unit Unit Price Total Price

1001 Project Management shall be provided IAWPWS paragraph 5.1.

This FFP CLIN includes all labor, materials, travel, and deliverables required for successful completion of the services detailed in PWS paragraph 5.1.

inclusive of all of its

1001AA Contractor Project Management Plan IAW PWS paragraph 5.1.1

Due 30 days after the start of the period of performance is exercised and updated monthly thereafter

Electronic submission to: VA PM, COR.

Inspection: destination

Acceptance: destination

NSP NSP

1001AB Weekly Progress Reports IAW PWS paragraph 5.1.3

Due within 2 days after Weekly meeting throughout option period one.

Electronic submission to: VA PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

1001AC Updated HRTG Plan IAW PWS paragraph 5.1.6

Due 14 days after start of period of performance.

Electronic submission to: VA PM, COR.

Inspection: destination

Acceptance: destination

NSP NSP

1001AD Updated VTN Plan IAW PWS paragraph 5.1.7

Due 14 days after start of period of performance

Electronic submission to: VA PM, COR.

Inspection: destination

1002 VetRide Scheduling Software License Subscription Renewal IAW PWS paragraph 5.2 and all subparagraphs.

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2, inclusive of all subparagraphs.

120 EA

(VA

site)

1002AA OPTION FOR ADDITIONAL

SUBSCRIPTIONSThis option may be exercised in accordance with

FAR 52.217-9

VetRide Scheduling Software License Subscription Renewal IAW PWS paragraph 5.2 and all subparagraphs.

This option is for purchasing additional Software License Subscriptions as new VA sites are added. This option may be exercised more than once from time to time throughout Option Period One and shall be co-termed to end on the last day of Option Period One.

$________price per license subscription per month.

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2, inclusive of all subparagraphs

30 EA

(VA

site)

1003 Onsite Installation Services IAW PWS paragraph 5.2.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2.3, inclusive of all subparagraphs.

Invoices shall be submitted upon completion of installation.

30 EA

(VA

Site)

1003AA OPTION FOR ADDITIONAL

INSTALLATIONSThis option may be exercised in accordance with

FAR 52.217-9

Onsite Installation Services IAW PWS paragraph 5.2.3

This option is for installation of additional sites as new VA sites are added. This option may be exercised more than once from time to time throughout Option Period One and the installations shall be completed by the last day of Option Period One.

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2.3, inclusive of all subparagraphs.

Invoices shall be submitted upon completion of installation.

20 EA

(VA

site)

1004 Administrative Portal IAW PWS paragraph 5.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.3, 1005 Satellite Hardware Installation IAW PWS paragraph 5.6

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.6, 1006 Data Collection and Reporting IAW PWS paragraph 5.8

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.8, inclusive of all subparagraphs.

1 EA $ $

1006AA Adhoc Reporting QAT Procedures IAW PWS paragraph 5.8.3

Due within three (3) days after Adhoc Reporting QAT. Updated QAT Procedures within 5 days after receipt of Government comments.

Electronic submission to: VA PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

1006AB Adhoc Reporting QAT Report IAW PWS paragraph 5.8.3

Due within three (3) days after Adhoc Reporting QAT

Electronic submission to: VA PM, COR

Inspection: destination

1006AC Forecasting QAT Procedures IAW PWS paragraph 5.8.4

Due within three (3) days after Forecasting QAT. Updated QAT Procedures within 5 days after receipt of Government comments.

Electronic submission to: VA PM, COR, CO

Inspection: destination

Acceptance: destination

NSP NSP

1006AD Forecasting QAT Report IAW PWS paragraph 5.8.4

Due within three (3) days after Forecasting QAT

Electronic submission to: VA PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

1007 Help Desk Services IAW PWS paragraph 5.9

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.9, 1008 Training IAW PWS paragraph 5.10

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.10, inclusive of all subparagraphs.

48 YR $ $

0008AA Daily Training Report IAW PWS paragraph 5.10

Due by the end of the day of the training

Electronic submission to: VA PM, COR

122 EA $ $

1009 Communication Services IAW

1009AA Satellite Communication Services This FFP line item includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.11, inclusive of all

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be Subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the invoice is submitted.

Invoices for Satellite Services shall only include service charges for activated lines.

1009AB Cellular Communication Services

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.11, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be Subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the invoice is submitted.

Invoices for Cellular Communication Services shall only include service charges for activated lines.

1000 EA $ $

1010 Contractor Staff Roster IAW PWS Security and Privacy Requirements, PWS paragraph 6.2, subparagraph 6.2.3

Due 3 days after start of Option Period One.

Electronic submission to: VA PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

Option Period One Total $

Grand Total Option Period One $

Option Period Two Period of Performance: April 9, 2021 through April 8, 2022

This option may be exercised in accordance with FAR 52.217-9

Line Item

Description QTY Unit Unit Price Total Price

2001 Project Management shall be provided IAWPWS paragraph 5.1.

This FFPCLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1 inclusive of its subparagraphs.

12 MO $ $

2001AA Contractor Project Management Plan IAW PWS paragraph 5.1.1

Due 30 days after the start of the period of performance and updated monthly thereafter

Electronic submission to: VA

PM, COR.

Inspection: destination

Acceptance: destination

NSP NSP

2001AB Weekly Progress Reports IAW PWS paragraph 5.1.3

Due within 2 days after Weekly meeting throughout Option Period Two.

Electronic submission to: VA

PM, COR.

2001AC Updated HRTG Plan IAW PWS paragraph 5.1.6

Due 14 days after start of period of performance.

Electronic submission to: VA

PM, COR.

Inspection: destination

Acceptance: destination

NSP NSP

2001AD Updated VTN Plan IAW PWS paragraph 5.1.7

Due 14 days after start of period of performance

Electronic submission to: VA

PM, COR.

Inspection: destination

Acceptance: destination

NSP NSP

2002 VetRide Scheduling Software License Subscription renewal IAW PWS paragraph 5.2.

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2, inclusive of all subparagraphs.

140 EA

(VA

site)

2003 Onsite Installation Services IAW PWS paragraph 5.2.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2.3, inclusive of all subparagraphs.

50 EA

(VA

Site)

2003AA OPTIONFOR ADDITIONAL

INSTALLATIONS

This option may be exercised in accordance with

FAR 52.217-9

Onsite Installation Services IAW PWS paragraph 5.2.3

This option is for installation of additional sites as new VA sites are added. This option may be exercised more than once from time to time throughout Option Period Two and the installations shall be completed by the last day of Option Period Two.

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2.3, inclusive of all subparagraphs

32 EA

(VA

Site)

2004 Administrative Portal IAW PWS paragraph 5.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.3, inclusive of all subparagraphs.

Electronic submission to: VA

PM, COR.

12 MO $ $

2005 Mobile Data Computer IAW PWS paragraph 5.6

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.6, 1500 EA $ $

2005AA Mobility Manager or designee signed validation of work completed IAW PWS paragraph 5.6.2, MDC Unit Refresh and Installation.

Due within two (2) days after Mobility Manager or designee signed and validated completed work.

Electronic submission to: VA

PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

2006 Data Collection and Reporting IAW PWS paragraph 5.8

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.8, inclusive of all subparagraphs.

1 EA $ $

2006AA Adhoc Reporting QAT Procedures IAW PWS paragraph 5.8.3

Due within three (3) days after Adhoc Reporting QAT. Updated QAT Procedures within 5 days after receipt of Government comments.

Electronic submission to: VA

PM, COR

Inspection: destination

2006AB Adhoc Reporting QAT Report IAW PWS paragraph 5.8.3

Due within three (3) days after Adhoc Reporting QAT

Electronic submission to: VA

PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

2006AC Forecasting QAT Procedures IAW PWS paragraph 5.8.4

Due within three (3) days after Forecasting QAT. Updated QAT Procedures within 5 days after receipt of Government comments.

Electronic submission to: VA

PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

2006AD Forecasting QAT Report IAW PWS paragraph 5.8.4

Due within three (3) days after Forecasting QAT

Electronic submission to: VA

PM, COR

Inspection: destination

Acceptance: destination

NSP NSP

2007 Help Desk Services IAW PWS paragraph 5.9

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.9, inclusive of all subparagraphs.

12 MO $ $

2008 Training IAW PWS paragraph 5.10

48 EA $ $

This FFP CLIN includes all labor, materials, travel, and deliverables required of the services detailed in PWS paragraph 5.10, inclusive of all subparagraphs.

2009 Communication Services IAW

2009AA Satellite Communication Services. This FFP line item includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.11, inclusive of all subparagraphs.

The contract provides or submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the invoice is submitted.

Invoices for Satellite Services shall only include service charges for activated lines.

2009AB Cellular Communication Services This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.11, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the invoice is submitted.

Invoices for Cellular Communication Services shall only include service charges for

1100 EA $ $

2010 Contractor Staff Roster IAW PWS Security and Privacy Requirements, PWS paragraph 6.2, subparagraph 6.2.3

Due 3 days after start of Option Period Two.

Electronic submission to: VA PM, COR.

Inspection: destination

Acceptance: destination

NSP NSP

Option Period Two Total $

Grand Total Option Period Two

Total Price (Base + Option Year One + Option Year Two) $

B.4 PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

DEPARTMENT OF VETERANS AFFAIRS

Veterans Transportation Service (VTP) VetRide Hosted Solution

Date: December 10, 2018

TAC-18-52261

PWS Version Number: 0.2

1.0 BACKGROUND

The Department of Veterans Affairs (VA), Veterans Health Administration, Member Services (MS) Veterans Transportation Program (VTP) requires the VetRide Hosted Solution to include scheduling software and routing systems along with the associated hardware to deploy to the VA medical centers (VAMCs) throughout the VA Enterprise.

VA requires an integrated transportation approach with vehicle tracking devices, passenger tracking, clinic tracking, disability tracking, dynamic routing, detailed scheduling and reporting. Transportation Services in the VA are widely dispersed and operate independently of each other.

VAMCs currently coordinate local efforts to provide transportation services to Veterans, including specialized services to meet the specific needs of Veterans in each VAMCs catchment area. VA also provides reimbursement for medically related travel to eligible Veterans. The Veterans Transportation Service (VTS) Program is currently at 102 VAMC’s and includes over 1,240 vehicles, 1,573 users, and transports over 500,000 Veterans annually. Even with these efforts, the VA recognizes that access to VA’s benefits and services sometimes remains difficult. In some cases, VAMCs even use mobile clinics to provide services. Currently the VTP program supports 102 VMAC’s with a goal of reaching a total of 172 VAMC’s by the end of fiscal year 2020 and increasing access to care for Veterans nationally.

The VA seeks to improve access to health care through a VetRide hosted solution.

VetRide provides a systematic approach to providing Veterans with rides to and from VA health care facilities. Transportation services are improved by providing VA health care facilities staff to support ride coordination, ride scheduling/routing and driving.

Additionally, VA acquires vehicles with adequate capacity to handle shuttle and door-to-door routes. The acquired vehicles also accommodate service dogs/animals, wheel chairs, or walkers for Veterans with difficulty walking.

2.0 APPLICABLE DOCUMENTS

In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:

1. 44 U.S.C. § 3541-3549, “Federal Information Security Management Act (FISMA) of 2002”

2. “Federal Information Security Modernization Act of 2014”

3. Federal Information Processing Standards (FIPS) Publication 140-2, “Security Requirements for Cryptographic Modules”

4. FIPS Pub 199. Standards for Security Categorization of Federal Information and Information Systems, February 2004

5. FIPS Pub 200, Minimum Security Requirements for Federal Information and

Information Systems, March 2016

6. FIPS Pub 201-2, “Personal Identity Verification of Federal Employees and

Contractors,” August 2013

7. 10 U.S.C. § 2224, "Defense Information Assurance Program"

8. Carnegie Mellon Software Engineering Institute, Capability Maturity Model®

Integration for Development (CMMI-DEV), Version 1.3 November 2010; and

Carnegie Mellon Software Engineering Institute, Capability Maturity Model® Integration for Acquisition (CMMI-ACQ), Version 1.3 November 2010

9. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

10. Public Law 109-461, Veterans Benefits, Health Care, and Information

Technology Act of 2006, Title IX, Information Security Matters

11. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”

12. VA Directive 0710, “Personnel Security and Suitability Program,” June 4, 2010, http://www.va.gov/vapubs/

13. VA Handbook 0710, Personnel Security and Suitability Security Program, May 2, 2016, http://www.va.gov/vapubs

14. VA Directive and Handbook 6102, “Internet/Intranet Services,” July 15, 2008

15. 36 C.F.R. Part 1194 “Electronic and Information Technology Accessibility

Standards,” July 1, 2003

16. Office of Management and Budget (OMB) Circular A-130, “Managing Federal

Information as a Strategic Resource,” July 28, 2016

17. 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed

Services (CHAMPUS)”

18. An Introductory Resource Guide for Implementing the Health Insurance

Portability and Accountability Act (HIPAA) Security Rule, October 2008

19. Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7,

20. Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004

21. VA Directive 6500, “Managing Information Security Risk: VA Information

Security Program,” September 20, 2012

22. VA Handbook 6500, “Risk Management Framework for VA Information

Systems – Tier 3: VA Information Security Program,” March 10, 2015

23. VA Handbook 6500.1, “Electronic Media Sanitization,” November 03, 2008

24. VA Handbook 6500.2, “Management of Breaches Involving Sensitive

Personal Information (SPI)”, July 28, 2016

25. VA Handbook 6500.3, “Assessment, Authorization, And Continuous

Monitoring of VA Information Systems,” February 3, 2014

26. VA Handbook 6500.5, “Incorporating Security and Privacy in System

Development Lifecycle”, March 22, 2010

27. VA Handbook 6500.6, “Contract Security,” March 12, 2010

28. VA Handbook 6500.8, “Information System Contingency Planning”, April 6,

29. OI&T Process Asset Library (PAL), https://www.va.gov/process/ . Reference

Process Maps at https://www.va.gov/process/maps.asp and Artifact templates at https://www.va.gov/process/artifacts.asp

30. One-VA Technical Reference Model (TRM) (reference at https://www.va.gov/trm/TRMHomePage.aspx)

31. VA Directive 6508, “Implementation of Privacy Threshold Analysis and Privacy Impact Assessment,” October 15, 2014

32. VA Handbook 6508.1, “Procedures for Privacy Threshold Analysis and Privacy Impact Assessment,” July 30, 2015

33. VA Handbook 6510, “VA Identity and Access Management”, January 15, http://www.va.gov/vapubs/ http://www.va.gov/vapubs http://www.va.gov/vapubs https://www.va.gov/process/ https://www.va.gov/process/maps.asp https://www.va.gov/process/artifacts.asp https://www.va.gov/trm/TRMHomePage.aspx

34. VA Directive 6300, Records and Information Management, February 26,

35. VA Handbook, 6300.1, Records Management Procedures, March 24, 2010

36. NIST SP 800-37, Guide for Applying the Risk Management Framework to

Federal Information Systems: a Security Life Cycle Approach, June 10,

37. NIST SP 800-53 Rev. 4, Security and Privacy Controls for Federal Information Systems and Organizations, January 22, 2015

38. OMB Memorandum, “Transition to IPv6”, September 28, 2010

39. VA Directive 0735, Homeland Security Presidential Directive 12 (HSPD-12)

Program, October 26, 2015

40. VA Handbook 0735, Homeland Security Presidential Directive 12 (HSPD-12)

Program, March 24, 2014

41. OMB Memorandum M-06-18, Acquisition of Products and Services for

Implementation of HSPD-12, June 30, 2006

42. OMB Memorandum 04-04, E-Authentication Guidance for Federal Agencies, December 16, 2003

43. OMB Memorandum 05-24, Implementation of Homeland Security

Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors, August 5, 2005

44. OMB memorandum M-11-11, “Continued Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors, February 3,

45. OMB Memorandum, Guidance for Homeland Security Presidential Directive (HSPD) 12 Implementation, May 23, 2008

46. Federal Identity, Credential, and Access Management (FICAM) Roadmap and Implementation Guidance, December 2, 2011

47. NIST SP 800-116, A Recommendation for the Use of Personal Identity Verification (PIV) Credentials in Physical Access Control Systems, November 20, 2008

48. OMB Memorandum M-07-16, Safeguarding Against and Responding to the Breach of Personally Identifiable Information, May 22, 2007

49. NIST SP 800-63-3, 800-63A, 800-63B, 800-63C, Digital Identity Guidelines, June 2017

50. NIST SP 800-157, Guidelines for Derived PIV Credentials, December 2014

51. NIST SP 800-164, Guidelines on Hardware-Rooted Security in Mobile

Devices (Draft), October 2012

52. Draft National Institute of Standards and Technology Interagency Report

(NISTIR) 7981 Mobile, PIV, and Authentication, March 2014

53. VA Memorandum, VAIQ #7100147, Continued Implementation of Homeland

Security Presidential Directive 12 (HSPD-12), April 29, 2011 (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

54. IAM Identity Management Business Requirements Guidance document, May 2013, (reference Enterprise Architecture Section, PIV/IAM (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514) https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514

55. VA Memorandum “Mandate to meet PIV Requirements for New and Existing Systems” (VAIQ# 7712300), June 30, 2015, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4846

56. Trusted Internet Connections (TIC) Reference Architecture Document, Version 2.0, Federal Interagency Technical Reference Architectures, Department of Homeland Security, October 1, 2013, https://s3.amazonaws.com/sitesusa/wp-content/uploads/sites/482/2015/04/TIC_Ref_Arch_v2-0_2013.pdf

57. OMB Memorandum M-08-05, “Implementation of Trusted Internet Connections (TIC), November 20, 2007

58. OMB Memorandum M-08-23, Securing the Federal Government’s Domain Name System Infrastructure, August 22, 2008

59. VA Memorandum, VAIQ #7497987, Compliance – Electronic Product Environmental Assessment Tool (EPEAT) – IT Electronic Equipment, August 11, 2014 (reference Document Libraries, EPEAT/Green Purchasing Section, https://www.voa.va.gov/documentlistpublic.aspx?NodeID=552)

60. Sections 524 and 525 of the Energy Independence and Security Act of 2007, (Public Law 110–140), December 19, 2007

61. Section 104 of the Energy Policy Act of 2005, (Public Law 109–58), August 8, 2005

62. Executive Order 13693, “Planning for Federal Sustainability in the Next Decade”, dated March 19, 2015

63. Executive Order 13221, “Energy-Efficient Standby Power Devices,” August 2, 2001

64. VA Directive 0058, “VA Green Purchasing Program”, July 19, 2013

65. VA Handbook 0058, “VA Green Purchasing Program”, July 19, 2013

66. Office of Information Security (OIS) VAIQ #7424808 Memorandum, “Remote

Access”, January 15, 2014, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

67. Clinger-Cohen Act of 1996, 40 U.S.C. §11101 and §11103

68. VA Memorandum, “Implementation of Federal Personal Identity Verification

(PIV) Credentials for Federal and Contractor Access to VA IT Systems”, (VAIQ# 7614373) July 9, 2015, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

69. VA Memorandum “Mandatory Use of PIV Multifactor Authentication to VA Information System” (VAIQ# 7613595), June 30, 2015, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

70. VA Memorandum “Mandatory Use of PIV Multifactor Authentication for Users with Elevated Privileges” (VAIQ# 7613597), June 30, 2015;

https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

71. “Veteran Focused Integration Process (VIP) Guide 2.0”, May 2017, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371

72. “VIP Release Process Guide”, Version 1.4, May 2016, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4411

73. “POLARIS User Guide”, Version 1.2, February 2016, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4412

74. VA Memorandum “Use of Personal Email (VAIQ #7581492)”, April 24, 2015, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4846 https://s3.amazonaws.com/sitesusa/wp-content/uploads/sites/482/2015/04/TIC_Ref_Arch_v2-0_2013.pdf https://s3.amazonaws.com/sitesusa/wp-content/uploads/sites/482/2015/04/TIC_Ref_Arch_v2-0_2013.pdf https://www.voa.va.gov/documentlistpublic.aspx?NodeID=552 https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4411 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4412 https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

75. VA Memorandum “Updated VA Information Security Rules of Behavior (VAIQ #7823189)”, September, 15, 2017,

3.0 SCOPE OF WORK

The Contractor shall provide VTP VetRide hosted solution to include maintenance, support, and equipment. The Contractor shall serve as the single point of contact for all elements of the transportation solution to include Mobile Data Computers (MDC) installation, necessary telecom (voice, data & satellite plans) services, and other integration services as required.

4.0 PERFORMANCE DETAILS

4.1 PERFORMANCE PERIOD

The period of performance (PoP) shall consist of one 12-month base period followed by two 12-month option periods (if exercised).

Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO). If required, the CO may designate the Contractor to work during holidays and weekends.

There are ten Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, four are set…