36C10B19Q0652-001.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 53

36C10B19Q0652 08-21-2019

Mike Frank, Contract Specialist 732-440-9701 08-28-2019

12PM NOON EST

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

X 100

X

334220

1250 Employees

N/A

X

See Delivery Schedule

Financial Services Center

PO Box 149971

Austin TX 78714-8971

Vocera Solution Expansion - Cleveland

See Section B.4 Price Schedule and Section B.5 Product

Decription

This Request for Quote (RFQ) will result in a

Firm-Fixed Price (FFP) contract

Quoters will be evalauted in accordance with Section E

This is a small business set-aside in accordance with FAR

52.219-6 Notice of Total Small Business Set-Aside

(Deviation 2019-O0003)

Den-el Opuszynski

Contracting Officer

36C10B19Q0652

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATIVE DATA

B.2 GOVERNING LAW

B.3 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

B.4 PRICE SCHEDULE

B.5 PRODUCT DESCRIPTION

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR INFORMATION

SYSTEMS (JUN 2016)

C.3 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT

2018)

C.4 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (MAY 2019)

C.5 52.219-6 NOTICE OF TOTAL SMALL BUSINESS SET-ASIDE (JAN 2019)

(DEVIATION 2019-O0003)

C.6 52.219-14 LIMITATIONS ON SUBCONTRACTING (JAN 2019) (DEVIATION 2019-

O0003)

C.7 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.8 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.9 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.10 VAAR 852.247-71 DELIVERY LOCATION (OCT 2018)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

E.2 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.3 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL

ITEMS (OCT 2018)

E.4 52.216-1 TYPE OF CONTRACT (APR 1984)

E.5 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.6 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(OCT 2018)

E.7 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.8 BASIS FOR AWARD

E.9 QUOTE SUBMISSION INSTRUCTIONS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATIVE DATA

(continuation from Standard Form 1449, block 18A.)

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C10B

Den-el Opuszynski

Den-el.opuszynski@va.gov

Department of Veterans Affairs

Technology Acquisition Center

Eatontown, NJ 07724

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer - System for Award

Management, or

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon Government Acceptance of services and associated

Deliverables in Section B.4

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of

Payment Requests.

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the

Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41

U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. §3901 et seq.), Contracts for Data

Processing or Maintenance (38 U.S.C. § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this Clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this Clause shall prevail. Claims of patent or copyright infringement brought against the

Government as a party shall be defended by the U.S. Department of Justice (DOJ). 28 U.S.C. §

516. At the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by contract/order modification (Standard Form 30) and shall only be effected by a warranted

Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.3 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

(1). Definitions.

a) Licensee. The term “licensee” shall mean the U.S. Department of

Veterans Affairs (“VA”) and is synonymous with “Government.”

b) Licensor. The term “licensor” shall mean the Contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired.

The term “Contractor” is the party identified in Block 17a on the

SF1449. If the Contractor is a reseller and not the Licensor, the

Contractor remains responsible for performance under this

Contract/Order.

c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version 5.4 to 6).

(2). Software License.

a) Unless otherwise stated in the Schedule of Supplies/Services, the

Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software.

b) The Government may use the software in a networked environment.

c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR

52.212-4(d).

d) All limitations of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product

Description.

(3). Software Maintenance and Technical Support.

a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this

Contract/Order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received, the Contractor is neither authorized nor permitted to renew any of the previously furnished services.

b) The Contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the Contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.

c) Any telephone support provided by Contractor shall be at no additional cost.

d) The Contractor shall provide all maintenance services in a timely manner in accordance with the Contractor’s customary practice or as defined in the Performance Work Statement or Product Description.

However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the Contractor (e.g., www.ppirs.gov).

e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the

Government had not allowed the subscription to lapse.

(4). Disabling Software Code. The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the Contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the Contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the

Contractor for consideration for the time and effort expended in removing the code.

(5). Manuals and Publications. Upon Government request, the Contractor shall furnish the most current version of the user manual and publications for all products/services provided under this Contract/Order at no cost.

http://www.ppirs.gov/

B.4 PRICE SCHEDULE

Inspection/Acceptance//F.O.B.: Destination.

All deliverables must be submitted to the VA Program Manager (PM) and Contracting Officer unless otherwise specified in the line item. Please be advised that in accordance with (IAW)

Federal Acquisition Regulation (FAR) Part 2.101, a “day” means, unless otherwise specified, a

CALENDER day. Additionally, deliverables with due dates falling on a weekend or holiday shall be submitted the following Government work day after the weekend or holiday.

The Price Schedule contains contract line items identified as not separately priced (NSP). This means the price for the line item is included in the price of another, related line item. The

Contractor shall not invoice the Government for any portion of the contract line item which contains an NSP until the Contractor has delivered the total quantity of all related contract line items and the Government has accepted them.

NOTE: Vendors are instructed to see solicitation Section E for proposal submission instructions inclusive of the price proposal. Vendors are cautioned that alterations to the line items as specified below may render quotes unacceptable. All questions shall be directed to the Contract

Specialist, Michael Frank, Michael.Frank@va.gov and Contracting Officer, Den-el Opuszynski, Den-el.Opuszynski@va.gov prior to the closing date and time specified in the Request for Quote

(RFQ).

In accordance with FAR 25.401(a)(1), the subject procurement is exempt from the requirements of the Trade Agreements Act (TAA). Accordingly, Non-TAA compliant items may be quoted for this procurement, and ultimately delivered under any resulting order.

All delivery, installation, configuration, testing, go-live, and training shall be completed within nine months from contract award. Maintenance support shall be for 12 months from date of go-live.

PRODUCT REQUIREMENTS IAW SECTION B.5 PRODUCT DESCRIPTION PARAGRAPH 1.0 and

1.2

Contract

Line Item

Number

(CLIN)

Description Qty Unit Unit Price Total Price

Durham VA Medical Center Location

0001 910-0942

Vocera Enterprise License, 300 User Add-On

2 Each

(EA)

0001AA 920-01930

Vocera Premier Support Services for 300-User

Enterprise License – Add-On

2 EA NSP NSP

0002 910-01941

Vocera Enterprise License, 150 User Add-On

1 EA $ $

0002AA 920-01929

Vocera Premier Support, Enterprise License, 150

User Add-On

1 EA NSP NSP

0003 220-01576

B3000n Dual-Band, White Badge

1500 EA $ $

0004 261-01948 1500 EA $ $

mailto:Michael.Frank@va.gov mailto:Den-el.Opuszynski@va.gov

B3000n, FIPS 140-2 Device License

0005 230-01925

B3000 Series Battery, White

3000 EA $ $

0006 230-02008

B3000, Charger, 8-Bay, NA

215 EA $ $

0007 230-02001

B3000, Charger, Single-Bay, NA

75 EA $ $

0009 230-01995

B3000, Double-Breakaway Lanyard, 25-Pack

40 EA $ $

0010 230-01985

B3000, Universal Clip, 25-Pack

40 EA $ $

0011 230-01881

Training Kit, Vocera 4.3, 100 Users

20 EA $ $

0012 920-01793

B3000, Customer Care Warranty, 2-year extension

1500 EA $ $

INSTALLATION, CONFIGURATION, TESTING, GO-LIVE, AND TRAINING IAW SECTION B.5

PRODUCT DESCRIPTION PARAGRAPHS 1.1 – 1.1.5

CLIN Description Qty Unit Unit Price Total Price

0013 Installation, Configuration, Testing, Go-Live, and Training IAW Section B.5 Product

Description Paragraphs 1.1 – 1.1.5.

All delivery, installation, configuration, testing, go-live, and training shall be completed within nine months from contract award.

This CLIN includes all tasks, labor, and travel required for the successful completion of the services details in Section B.5 PD Paragraphs

1.1 – 1.1.5.

Lot

(LO)

1 $ $

0013AA Implementation Plan IAW Section B.5 PD

Paragraph 1.0.

Due within ten days of contract award.

1 EA NSP NSP

0013AB Wireless Assessment Report IAW Section B.5

PD Paragraph 1.1.1.

Due within three weeks of site assessment completion.

1 EA NSP NSP

0013AC Workshop and Clinical Design Specifications

IAW Section B.5 PD Paragraph 1.1.2.

1 EA NSP NSP

0013AD Database and Call Flow Design IAW Section

B.5 PD Paragraph 1.1.2.

completion.

0013AE Post-Installation Technical Report IAW Section

B.5 PD Paragraph 1.1.3.

Due within two weeks of installation

1 EA NSP NSP

0013AF Signed Clinical User Acceptance Test (CUAT)

Report IAW Section B.5 PD Paragraph 1.1.3.

Due within two weeks of installation

1 EA NSP NSP

0013AG Post-Deployment Assessment Report IAW

Section B.5 PD Paragraph 1.1.5.

Due upon completion of post-deployment assessment.

TOTAL CONTRACT $

B.5 PRODUCT DESCRIPTION

1.0 PRODUCT REQUIREMENTS

The Department of Veterans Affairs, Louis Stokes VA Medical Center (VAMC) in Cleveland, Ohio has an expansion requirement for a brand name Vocera Wireless Communications system to improve clinical workflow and patient safety. The VAMC has a wireless network that covers a maximum of 1,300,000 square feet; its nursing units/departments utilize the Hill-Rom system to notify nurse call stations of patient bedside monitor alarms. The Spinal Cord Injury (SCI) Long

Term Care (LTC) nursing units has implemented the Engage Smart Alarm Management System which receives alarms from the Hill-Rom patient monitoring system and references a hierarchy workflow to alarm the intended nurse/staff member.

The Contractor shall perform the services identified in Section 1.1 below to implement expansion to the existing Vocera wireless communications system including Vocera Voice, Vocera Messaging, and Vocera Integration for up to 750 additional users in the following 20

Louis Stokes VAMC nursing units/ancillary departments:

(1) Blind Rehab (CTA);

(2) Residential Rehab Treatment (WCT2);

(3) Long Term Care (CT3);

(4) Long Term Care (CT4);

(5) Long Term Care Dementia (CT5);

(6) Acute Inpatient Psychiatry (CT6);

(7) Critical Care Intensive Care Units (MICU/CICU);

(8) Surgical Intensive (SICU);

(9) Progressive Care Unit (PCU);

(10) Hospice;

(11) Physical Medicine and Rehabilitation Service (PMRS);

(12) Medicine/Surgical Unit (5A);

(13) Medicine/Rehab Unit (5B);

(14) Domiciliary (DOM);

(15) Environmental Management Service (EMS);

(16) Chaplain Service;

(17) Interventional Radiology Nursing;

(18) Same Day Surgery Center (SDC);

(19) Inpatient Hemodialysis;

(20) Outpatient Clinics Nursing.

The Contractor shall integrate the Vocera System with VA’s Hill-Rom system for the purpose of alarm and event notification delivery to the Vocera communication device.

The Contractor shall integrate the Vocera System with VA’s Extension Healthcare Engage Smart

Alarm Management System in the 20 nursing/ancillary units.

The Contractor shall test and verify that the installed Vocera system delivers alarm and event notifications from the Hill-Rom and that workflows/call flows reach the nursing staff member(s) in accordance with the existing VAMC call flows/workflows hierarchy in the 20 nursing/ancillary units.

The Contractor shall provide all tools, materials, and services required for the expansion and implementation of the Vocera wireless communications system solution at the VAMC.

The Contractor shall not at any time access the VA internal network.

The Contractor shall hold a technical kickoff meeting within 10 days after contract award to officially initiate the project, review the scope of services to be provided, introduce team members, and set expectations for implementation. The Contractor shall invite the Contracting

Officer (CO), Contract Specialist (CS), COR, and the VA PM, and submit a kickoff meeting agenda at least three calendar days prior to the meeting. The Contractor shall present, for review and approval by the Government, an Implementation Plan detailing the intended approach, work plan, and project schedule for expansion and implementation of the Vocera system.

Deliverable:

A. Implementation Plan

The Contractor shall deliver all of the components and support listed in Table 1 below to the

Louis Stokes VA Medical Center, 10701 East Boulevard, Cleveland, OH 44106.

Table 1 – Vocera Components for Louis Stokes Cleveland VAMC

DESCRIPTION PART NO.

QUANTIT

Y

Vocera Communications, Inc.

Vocera Enterprise License, 300 User Add-On 910-0942 2

Vocera Communications, Inc.

Vocera Enterprise License, 150 User Add-On 910-01941 1

Vocera Communications, Inc.

B3000n Dual-Band, White Badge 220-01576 1500

Vocera Communications, Inc.

B3000n, FIPS 140-2 Device License 261-01948 1500

Vocera Communications, Inc.

B3000 Series Battery, White 230-01925 3000

Vocera Communications, Inc.

B3000, Charger, 8-Bay, NA 230-02008 215

Vocera Communications, Inc.

B3000, Charger, Single-Bay, NA 230-02001 75

Vocera Communications, Inc.

B3000, Double-Breakaway Lanyard, 25-Pack 230-01995 40

Vocera Communications, Inc.

B3000, Universal Clip, 25-Pack 230-01985 40

Vocera Communications, Inc.

Training Kit, Vocera 4.3, 100 Users 230-01881 20

1.1. Professional Services

1.1.1. On-site Readiness Assessment

The Contractor shall perform an on-site assessment of the existing VAMC wireless network to ensure the network infrastructure can support the expansion to the existing Vocera system. The

Contractor shall coordinate with designated medical center staff while conducting the assessment and provide training on the tools, methodologies and debugging techniques necessary to expand, maintain and optimize the existing Vocera system. The contractor shall deliver a Wireless

Assessment Report detailing the assessment results, network topology summary, data capture inventory and procedure, and overall findings and recommendations. Following approval of the

Wireless Assessment Report, VA will provide a Notice to proceed based on its findings. The

Contractor shall not deliver the system components listed in Table 1 until the Notice to Proceed is issued by VA.

A. Wireless Assessment Report

1.1.2. Workshop, Call Flow Design and Database Development

The Contractor shall facilitate an on-site workshop with key stakeholders to review policies and best practices for the success of the Vocera system including:

• Clinical and IT team sponsorship / roles

• Vocera Project Methodology

• Overview and Demonstration of Vocera

• Identify Use Cases and Departmental Scope

• Goals, Objectives and Metrics

• Design Process

• Training and Go-Live

The Contractor shall also conduct a series of call flow design and messaging design sessions to analyze existing clinical calls for each unit, and develop a Clinical Design Specification detailing clinical roles, groups, forwarding, naming conventions, and permanent and temporary group parameters, along with distribution lists and alert templates. Following VA approval of the

Clinical Design Specification, the Contractor shall develop and document the initial database and call flow requirements for up to 1,000 users and 200 address book entries. The Vocera database shall be comprise of the following elements:

• Sites (Global is default for single site installations)

• Groups

• Users

• Group Members

• Address Book Entries

• Access Points

• Locations

• Devices

Deliverables:

A. Clinical Design Specification

B. Vocera Database

1.1.3. System Installation, Configuration and Testing

The Contractor shall install, configure and test the Vocera Voice and Messaging systems. This shall include:

• Vocera Voice o Vocera Software o Stand-Alone Badge Configuration Station with dedicated access point o Configure up to 1,000 Vocera Badges o Two Node Vocera SIP Telephony Gateway array o Vocera Report Server o Vocera Staging Server

• Vocera Messaging o Voice Messaging Software on two messaging servers with load balancer/reverse proxy

▪ Synchronize with the Vocera Voice Server and VA Active Directory

▪ Support Vocera Collaboration Suite client application installation and configuration for up to ten (10) supported devices.

• Third Party Integration o Engage configuration

Following installation and configuration of the Vocera Voice and Messaging systems, the

Contractor shall conduct end-to-end testing of the solution, and work to troubleshoot and correct any identified issues. The Contractor shall conduct Clinical User Acceptance Testing (CUAT) for each nursing/ancillary unit to demonstrate the customized event notification and alarm design configuration in a controlled, pre go-live setting. Following successful implementation and testing, the Contractor shall provide a Post Installation Technical Report documenting initial configurations of the system.

Deliverables:

A. Signed Clinical User Acceptance Test (CUAT) Report

B. Post Installation Technical Report

1.1.4. Knowledge Transfer and Training

The Contractor shall provide comprehensive on-site knowledge transfer and training for the implemented Vocera system to include:

• System Administration Training (two consecutive days for up to 3 participants) – comprehensive overview of the Vocera Communication System, including the system architecture and its key features, with details on how to administer, maintain, and optimize the Vocera system post-implementation.

• Hands-On Overview Session (one session for up to 3 participants) – functionality of the

Vocera Messaging Administration Console including:

o how to administer users, groups and distribution lists o how to create contact sources o how to deploy to additional smartphone users o troubleshooting overview

• Technical Training (two consecutive days for up to 3 participants) - focused on the Vocera

Application Server and Vocera SIP Telephony Gateway server to include:

o Server hardware o Operating system o IP PBX o Wireless infrastructure o Wired IP infrastructure

• Vocera Collaboration Suite (VCS) Instructor Led Training (ILT) and Vocera Badge ILT for up to 1000 users with two train the trainer sessions and up to 25 ILT sessions.

• Alarm to Device Training (up to 60 participants) - educate end users on the processes for receiving, processing, retrieving and deleting alert notifications on their Vocera device.

1.1.5. Post Deployment Assessment and Support

The Contractor shall conduct a post deployment assessment that includes remote evaluation of reports, on-site clinical walk-throughs and clinical interviews to examine end user satisfaction and congruency with workflow, and identify areas of optimizing critical processes and user/system performance. The Contractor shall provide support to system administrators and end users to optimize system performance and user satisfaction. The

Contractor shall provide a Post-Deployment Assessment Report detailing finding and recommendations for the deployed solution.

A. Post-Deployment Assessment Report

1.2. Maintenance Support

The Contractor shall provide software maintenance and warranty support on the complete

Vocera system as outlined in Table 2 below. All delivery, installation, configuration, testing, go-live, and training shall be completed within nine months from contract award. Maintenance support shall be for 12 months from date of go-live. All equipment shall include Customer Care

Warranty – 2 Years Extension.

Table 2 – Vocera Maintenance and Warranty for Louis Stokes Cleveland VAMC

Base Period – 12-months from date of Go-Live

DESCRIPTION PART NO.

QUANTIT

Y

Vocera Communications, Inc.

Vocera Premier Support, Enterprise License, 300 User Add-

On

920-01930 2

Vocera Communication, Inc.

Vocera Premier Support, Enterprise License, 150 User Add-

On

920-01929 1

Vocera Communications, Inc.

B3000, Customer Care Warranty, 2 year extension 920-01793 1500

2.0 GRAY MARKET GOODSThe Contractor must provide only new equipment and new parts for the required products described herein; no used, refurbished, or remanufactured equipment or parts shall be provided under any circumstances. Absolutely no “Gray

Market Goods” or “Counterfeit Electronic Parts” shall be provided. Gray Market

Goods are defined as genuine branded goods intentionally or unintentionally sold outside of an authorized sales-territory or by non-authorized dealers in an authorized territory.

All equipment shall be accompanied by the Original Equipment Manufacturer’s (OEM’s) warranty. Counterfeit Electronic Parts are defined as unlawful or unauthorized reproduction, substitution, or alteration that has been knowingly mismarked, misidentified, or otherwise misrepresented to be an authentic, unmodified electronic part from the original manufacturer, or a source with the express written authority of the original manufacturer or current design activity, including an authorized aftermarket manufacturer. Unlawful or unauthorized substitution includes used electronic parts represented as new, or the false identification of grade, serial number, lot number, date code, or performance characteristics.

3.0 SECTION 508 – INFORMATION AND COMMUNICATION TECHNOLOGY

(ICT) STANDARDS

On January 18, 2017, the Architectural and Transportation Barriers Compliance Board (Access

Board) revised and updated, in a single rulemaking, standards for electronic and information technology developed, procured, maintained, or used by Federal agencies covered by Section

508 of the Rehabilitation Act of 1973, as well as our guidelines for telecommunications equipment and customer premises equipment covered by Section 255 of the Communications

Act of 1934. The revisions and updates to the Section 508-based standards and Section 255-based guidelines are intended to ensure that information and communication technology (ICT) covered by the respective statutes is accessible to and usable by individuals with disabilities.

3.1 SECTION 508 – INFORMATION AND COMMUNICATION

TECHNOLOGY (ICT) STANDARDS

The Section 508 standards established by the Access Board are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure ICT. These standards are found in their entirety at: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines. A printed copy of the standards will be supplied upon request.

Federal agencies must comply with the updated Section 508 Standards beginning on January 18, 2018. The Final Rule as published in the Federal Register is available from the Access Board:

https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule.

The Contractor shall comply with “508 Chapter 2: Scoping Requirements” for all electronic ICT and content delivered under this contract. Specifically, as appropriate for the technology and its functionality, the Contractor shall comply with the technical standards marked here:

E205 Electronic Content – (Accessibility Standard -WCAG 2.0 Level A and AA

Guidelines)

E204 Functional Performance Criteria

E206 Hardware Requirements

E207 Software Requirements

E208 Support Documentation and Services Requirements

3.2 COMPATABILITY WITH ASSISTIVE TECHNOLOGY

The standards do not require installation of specific accessibility-related software or attachment of an assistive technology device. Section 508 requires that ICT be compatible with such software and devices so that ICT can be accessible to and usable by individuals using assistive technology, including but not limited to screen readers, screen magnifiers, and speech recognition software.

3.3 ACCEPTANCE AND ACCEPTANCE TESTING

Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the

Section 508 Chapter 2: Scoping Requirements standards identified above.

The Government reserves the right to test for Section 508 Compliance before delivery. The

Contractor shall be able to demonstrate Section 508 Compliance upon Deliverables resulting https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2:

Scoping Requirements standards identified above.

The Government reserves the right to test for Section 508 Compliance before delivery. The

Contractor shall be able to demonstrate Section 508 Compliance upon delivery.

4.0 SHIPMENT OF HARDWARE AND SOFTWARE MAINTENANCE

Inspection: Destination

Acceptance: Destination

Free on Board (FOB): Destination

Ship To and Mark For:

Primary: Alternate:

Name: Greg Norton Name: Paul Marshall

Address: 10701 East Blvd.

Cleveland, OH 44106

Address: 10701 East Blvd.

Cleveland, OH 44106

Voice: 216-791-3800 ex. 8204508 Voice: 219-791-3800 ex. 8204532

Email: Gregory.norton@va.gov Email: Paul.Marshall2@va.gov

4.1 SPECIAL SHIPPING INSTRUCTIONS

Prior to shipping, Contractor shall notify Site POCs, by phone followed by email, of all incoming deliveries including line-by-line details for review of requirements. The Contractor shall not make any changes to the delivery schedule at the request of Site POC.

Contractors shall coordinate deliveries with Site POCs before shipment to ensure sites have adequate storage space.

All shipments, either single or multiple container deliveries, shall bear the VA IFCAP Purchase

Order number on external shipping labels and associated manifests or packing lists. In the case of multiple container deliveries, a statement readable near the VA IFCAP PO number shall indicate total number of containers for the complete shipment (e.g. “Package 1 of 2”), clearly readable on manifests and external shipping labels.

Packing Slips/Labels and Lists shall also include the following:

IFCAP PO #: ____________ (e.g., 166-E11234 (the IFCAP PO number is located in block #20 of the SF 1449))

Project Description: (e.g. Tier I Lifecycle Refresh)

Total number of Containers: Package ___ of ___. (e.g., Package 1 of 3)

5.0 GENERAL REQUIREMENTS

5.1 VA TECHNICAL REFERENCE MODEL

The Contractor shall support the VA enterprise management framework. In association with the framework, the Contractor shall comply with OI&T Technical Reference Model (VA TRM).

The VA TRM is one component within the overall Enterprise Architecture (EA) that establishes a common vocabulary and structure for describing the information technology used to develop, operate, and maintain enterprise applications. Moreover, the VA TRM, which includes the

Standards Profile and Product List, serves as a technology roadmap and tool for supporting

OI&T. Architecture & Engineering Services (AES) has overall responsibility for the VA TRM.

5.2 POSITION/TASK RISK DESIGNATION LEVEL(S)

In accordance with VA Handbook 0710, Personnel Security and Suitability Program, the position sensitivity and the level of background investigation commensurate with the required level of access for the following tasks within the PD are:

Position Sensitivity and Background Investigation Requirements by Service Task/Item Number

Service Task/

Item Number

Tier1 / Low Risk Tier 2 / Moderate

Risk

Tier 4 / High Risk

1.1

1.2

1.3

1.5

1.6

The Tasks identified above and the resulting Position Sensitivity and Background Investigation requirements identify, in effect, the Background Investigation requirements for Contractor individuals, based upon the tasks the particular Contractor individual will be working. The submitted Contractor Staff Roster must indicate the required Background Investigation Level for each Contractor individual based upon the tasks the Contractor individual will be working, in accordance with their submitted proposal.

6.0 POINTS OF CONTACT

Program Manager:

Name: Amora Upton

Address: 10701 East Blvd Cleveland, OH 44106

Voice: 216-791-3800 x8203428

Email: Amora.upton@va.gov

Contracting Officer’s Representative:

Name: Greg Norton

Address: 10701 East Blvd Cleveland, OH 44106

Voice: 216-791-3800 x8204508

Email: Gregory.norton@va.gov

7.0 INFORMATION SECURITY CONSIDERATIONS

The Assessment and Authorization (A&A) requirements do not apply and a Security

Accreditation Package is not required.

All VA sensitive information shall be protected at all times in accordance with local security field office System Security Plans (SSP’s) and Authority to Operate (ATO)’s for all systems/LAN’s accessed while performing the tasks detailed in this Product Description.

mailto:Amora.upton@va.gov

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

http://www.acquisition.gov/far/index.html http://www.va.gov/oamm/oa/ars/policyreg/vaar/index.cfm

(End of Clause)

FAR

Number

Title Date

52.203-3 GRATUITIES APR 1984

52.204-4 PRINTED OR COPIED DOUBLE-SIDED ON

POSTCONSUMER FIBER CONTENT PAPER

MAY 2011

52.204-13 SYSTEM FOR AWARD MANAGEMENT

MAINTENANCE

OCT 2018

52.219-6 NOTICE OF TOTAL SMALL BUSINESS SET-ASIDE

(DEVIATION 2019-O0003)

JAN 2019

52.219-14 LIMITATIONS ON SUBCONTRACTING (DEVIATION

2019-O0003)

JAN 2019

52.227-1 AUTHORIZATION AND CONSENT DEC 2007

52.227-2 NOTICE AND ASSISTANCE REGARDING PATENT

AND COPYRIGHT INFRINGEMENT

DEC 2007

52.227-19 COMMERCIAL COMPUTER SOFTWARE LICENSE DEC 2007

52.228-5

52.232-40

INSURANCE—WORK ON A GOVERNMENT

INSTALLATION

PROVIDING ACCELERATED PAYMENTS TO SMALL

BUSINESS SUBCONTRACTORS

JAN 1997

DEC 2013

52.237-2 PROTECTION OF GOVERNMENT BUILDINGS,

EQUIPMENT, AND VEGETATION

APR 1984

C.2 52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR

INFORMATION SYSTEMS (JUN 2016)

(a) Definitions. As used in this clause--

“Covered contractor information system” means an information system that is owned or operated by a contractor that processes, stores, or transmits Federal contract information.

“Federal contract information” means information, not intended for public release, that is provided by or generated for the Government under a contract to develop or deliver a product or service to the Government, but not including information provided by the Government to the public (such as on public Web sites) or simple transactional information, such as necessary to process payments.

“Information” means any communication or representation of knowledge such as facts, data, or opinions, in any medium or form, including textual, numerical, graphic, cartographic, narrative, or audiovisual (Committee on National Security Systems Instruction (CNSSI) 4009).

“Information system” means a discrete set of information resources organized for the collection, processing, maintenance, use, sharing, dissemination, or disposition of information (44 U.S.C.

3502).

“Safeguarding” means measures or controls that are prescribed to protect information systems.

(b) Safeguarding requirements and procedures.

(1) The Contractor shall apply the following basic safeguarding requirements and procedures to protect covered contractor information systems. Requirements and procedures for basic safeguarding of covered contractor information systems shall include, at a minimum, the following security controls:

(i) Limit information system access to authorized users, processes acting on behalf of authorized users, or devices (including other information systems).

(ii) Limit information system access to the types of transactions and functions that authorized users are permitted to execute.

(iii) Verify and control/limit connections to and use of external information systems.

(iv) Control information posted or processed on publicly accessible information systems.

(v) Identify information system users, processes acting on behalf of users, or devices.

(vi) Authenticate (or verify) the identities of those users, processes, or devices, as a prerequisite to allowing access to organizational information systems.

(vii) Sanitize or destroy information system media containing Federal Contract

Information before disposal or release for reuse.

(viii) Limit physical access to organizational information systems, equipment, and the respective operating environments to authorized individuals.

(ix) Escort visitors and monitor visitor activity; maintain audit logs of physical access; and control and manage physical access devices.

(x) Monitor, control, and protect organizational communications (i.e., information transmitted or received by organizational information systems) at the external boundaries and key internal boundaries of the information systems.

(xi) Implement subnetworks for publicly accessible system components that are physically or logically separated from internal networks.

(xii) Identify, report, and correct information and information system flaws in a timely manner.

(xiii) Provide protection from malicious code at appropriate locations within organizational information systems.

(xiv) Update malicious code protection mechanisms when new releases are available.

(xv) Perform periodic scans of the information system and real-time scans of files from external sources as files are downloaded, opened, or executed.

(2) Other requirements. This clause does not relieve the Contractor of any other specific safeguarding requirements specified by Federal agencies and departments relating to covered contractor information systems generally or other Federal safeguarding requirements for controlled unclassified information (CUI) as established by Executive

Order 13556.

(c) Subcontracts. The Contractor shall include the substance of this clause, including this paragraph (c), in subcontracts under this contract (including subcontracts for the acquisition of commercial items, other than commercially available off-the-shelf items), in which the subcontractor may have Federal contract information residing in or transiting through its information system.

(End of clause)

C.3 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered;

and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31

U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The

Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the

Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting

Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by

Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and

Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt

Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-

5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the…