36C10B19Q0630-001.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 67

36C10B19Q0630 08-15-2019

Mike Frank 7324409701 08-22-2019

12PM NOON EST

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

X 100

X

334220

1250 Employees

N/A

X

See Delivery Schedule

Eatontown NJ 07724

Financial Services Center

PO Box 149971

Austin TX 78714-8971

Vocera Solution Expansion - North Carolina

See Section B.4 Price Schedule and Section B.5 Product

Description

This Request for Quote (RFQ) will result in a

Firm-Fixed Price (FFP) contract

Quoters will be evaluated in accordance with Section E

This is a small business set-aside in accordance with FAR

52.219-6 Notice of Total Small Business Set-Aside

(Deviation 2019-O0003)

Den-el Opuszynski

Contracting Officer

36C10B19Q0630

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATIVE DATA

B.2 GOVERNING LAW

B.3 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

B.4 PRICE SCHEDULE

B.5 PRODUCT DESCRIPTION

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR INFORMATION

SYSTEMS (JUN 2016)

C.3 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT

2018)

C.4 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (MAY 2019)

C.5 52.219-6 NOTICE OF TOTAL SMALL BUSINESS SET-ASIDE (JAN 2019)

(DEVIATION 2019-O0003)

C.6 52.219-14 LIMITATIONS ON SUBCONTRACTING (JAN 2019) (DEVIATION 2019-

O0003)

C.7 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.8 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.9 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.10 VAAR 852.247-71 DELIVERY LOCATION (OCT 2018)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

E.2 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.3 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL

ITEMS (OCT 2018)

E.4 52.216-1 TYPE OF CONTRACT (APR 1984)

E.5 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.6 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(JAN 2008)

E.7 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (MAY 2010)

E.8 BASIS FOR AWARD

E.9 QUOTE SUBMISSION INSTRUCTIONS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATIVE DATA

(continuation from Standard Form 1449, block 18A.)

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C10B

Den-el Opuszynski

Den-el.opuszynski@va.gov

Department of Veterans Affairs

Technology Acquisition Center

Eatontown, NJ 07724

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer - System for Award

Management, or

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon Government Acceptance of services and associated

Deliverables in Section B.4

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of

Payment Requests.

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the

Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41

U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. §3901 et seq.), Contracts for Data

Processing or Maintenance (38 U.S.C. § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this Clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this Clause shall prevail. Claims of patent or copyright infringement brought against the

Government as a party shall be defended by the U.S. Department of Justice (DOJ). 28 U.S.C. §

516. At the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by contract/order modification (Standard Form 30) and shall only be effected by a warranted

Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.3 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

(1). Definitions.

a) Licensee. The term “licensee” shall mean the U.S. Department of

Veterans Affairs (“VA”) and is synonymous with “Government.”

b) Licensor. The term “licensor” shall mean the Contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired.

The term “Contractor” is the party identified in Block 17a on the

SF1449. If the Contractor is a reseller and not the Licensor, the

Contractor remains responsible for performance under this

Contract/Order.

c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version 5.4 to 6).

(2). Software License.

a) Unless otherwise stated in the Schedule of Supplies/Services, the

Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software.

b) The Government may use the software in a networked environment.

c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR

52.212-4(d).

d) All limitations of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product

Description.

(3). Software Maintenance and Technical Support.

a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this

Contract/Order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received, the Contractor is neither authorized nor permitted to renew any of the previously furnished services.

b) The Contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the Contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.

c) Any telephone support provided by Contractor shall be at no additional cost.

d) The Contractor shall provide all maintenance services in a timely manner in accordance with the Contractor’s customary practice or as defined in the Performance Work Statement or Product Description.

However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the Contractor (e.g., www.ppirs.gov).

e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the

Government had not allowed the subscription to lapse.

(4). Disabling Software Code. The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the Contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the Contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the

Contractor for consideration for the time and effort expended in removing the code.

(5). Manuals and Publications. Upon Government request, the Contractor shall furnish the most current version of the user manual and publications for all products/services provided under this Contract/Order at no cost.

http://www.ppirs.gov/

B.4 PRICE SCHEDULE

Inspection/Acceptance//F.O.B.: Destination.

All deliverables must be submitted to the VA Program Manager (PM) and Contracting Officer unless otherwise specified in the line item. Please be advised that in accordance with (IAW)

Federal Acquisition Regulation (FAR) Part 2.101, a “day” means, unless otherwise specified, a

CALENDER day. Additionally, deliverables with due dates falling on a weekend or holiday shall be submitted the following Government work day after the weekend or holiday.

The Price Schedule contains contract line items identified as not separately priced (NSP). This means the price for the line item is included in the price of another, related line item. The

Contractor shall not invoice the Government for any portion of the contract line item which contains an NSP until the Contractor has delivered the total quantity of all related contract line items and the Government has accepted them.

NOTE: Vendors are instructed to see solicitation Section E for proposal submission instructions inclusive of the price proposal. Vendors are cautioned that alterations to the line items as specified below may render quotes unacceptable. All questions shall be directed to the Contract

Specialist, Michael Frank, Michael.Frank@va.gov and Contracting Officer, Den-el Opuszynski, Den-el.Opuszynski@va.gov prior to the closing date and time specified in the Request for Quote

(RFQ).

In accordance with FAR 25.401(a)(1), the subject procurement is exempt from the requirements of the Trade Agreements Act (TAA). Accordingly, Non-TAA compliant items may be quoted for this procurement, and ultimately delivered under any resulting order.

All delivery, installation, configuration, testing, go-live, and training shall be completed within nine months from contract award. Maintenance support shall be for 12 months from date of go-live.

PRODUCT REQUIREMENTS IAW SECTION B.5 PRODUCT DESCRIPTION PARAGRAPH 1.0 and

1.7

Contract

Line Item

Number

(CLIN)

Description Qty Unit Unit Price Total Price

Durham VA Medical Center Location

0001 900-01082

Vocera Enterprise License, 300 Users

1 Each

(EA)

0001AA 920-01337

Vocera Premier Support Services for 300-User

Enterprise License

1 EA NSP NSP

0001AB 240-01405

Vocera Premier Plus Support Services upgrade

(Annual)

1 EA NSP NSP

0002 910-01673 (1-100)

Engage, Single Application (1-100 Beds)

96 EA $ $

0002AA 920-00430

Engage, Premier Support, Instance

1 EA NSP NSP

0002AB 920-00432 (1-100)

Engage, Premier Support, Single Application (1

96 EA NSP NSP

mailto:Michael.Frank@va.gov mailto:Den-el.Opuszynski@va.gov

- 100 Beds)

0003 900-01101

SIP Telephony, 6-ports

4 EA $ $

0003AA 920-01111

Vocera Premier Support Services for SIP

Telephony, 6-ports

4 EA NSP NSP

0004 900-01743

Vocera Messaging Interface (VMI) Module

License, 3 Application Ports

1 EA $ $

0004AA 920-01718

Vocera Premier Support Services for 3-port VMI

Module License

1 EA NSP NSP

0005 220-01576

B3000n, Dual-Band, White Badge

630 EA $ $

0006 261-01948

B3000n, FIPS 140-2 Device License

630 EA $ $

0007 230-01925

B3000 Series Battery, White

1260 EA $ $

0008 230-02008

B3000, Charger, 8-Bay, NA

91 EA $ $

0009 230-02001

B3000, Charger, Single-Bay, NA

32 EA $ $

0010 230-01995

B3000, Double-Breakaway Lanyard, 25-Pack

18 EA $ $

0011 230-01985

B3000, Universal Clip, 25-Pack

21 EA $ $

0012 230-01881

Training Kit, Vocera 4.3, 100 Users

10 EA $ $

0013 230-01880

Training Kit, Vocera 4.3, 20 Users

3 EA $ $

0014 230-02026

Engage, Digi One SP Serial Converter

2 EA $ $

0015 920-01793

B3000, Customer Care Warranty, 2-year extension

630 EA $ $

0016 VOCERA-DMG

Dialogic Media Gateway (DMG)

1 EA $ $

0017 VOCERA-BCONFIG

Vocera Badge Configuration Station

(Workstation/Laptop & Wireless Access Point)

1 EA $ $

Greenville Health Care Center Location

0018 900-01760

Vocera Enterprise License, 50 Users

1 EA $ $

0018AA 920-01750

Vocera Premier Support Services for 50-User

Enterprise License

1 EA NSP NSP

0019 910-01899

Vocera Enterprise Add-on License, 50 Users

1 EA $ $

0019AA 920-01742

Vocera Premier Support Services for 50-User

Enterprise Add-on License

1 EA NSP NSP

0020 900-01101

SIP Telephony, 6-ports

1 EA $ $

0020AA 920-01111

Vocera Premier Support Services for SIP

Telephony, 6-ports

1 EA NSP NSP

0021 220-01576

B3000n, Dual-Band, White Badge

110 EA $ $

0022 230-01925

B3000 Series Battery, White

220 EA $ $

0023 230-02008

B3000, Charger, 8-Bay, NA

16 EA $ $

0024 230-02001

B3000, Charger, Single-Bay, NA

6 EA $ $

0025 230-01995

B3000, Double-Breakaway Lanyard, 25-Pack

8 EA $ $

0026 230-01985

B3000, Universal Clip, 25-Pack

8 EA $ $

0027 230-01881

Training Kit, Vocera 4.3, 100 Users

2 EA $ $

0028 920-01793

B3000, Customer Care Warranty, 2-year extension

110 EA $ $

0029 VOCERA-DMG

Dialogic Media Gateway (DMG)

1 EA $ $

0030 VOCERA-BCONFIG

Vocera Badge Configuration Station

(Workstation/Laptop & Wireless Access Point)

1 EA $ $

INSTALLATION, CONFIGURATION, TESTING, GO-LIVE, AND TRAINING IAW SECTION B.5

PRODUCT DESCRIPTION PARAGRAPHS 1.1 – 1.6

CLIN Description Qty Unit Unit Price Total Price

0031 Installation, Configuration, Testing, Go-Live, and Training IAW Section B.5 Product

Description Paragraphs 1.1 – 1.6.

All delivery, installation, configuration, testing, go-live, and training shall be completed within nine months from contract award.

This CLIN includes all tasks, labor, and travel required for the successful completion of the services details in Section B.5 PD Paragraphs

1.1 – 1.6.

Lot

(LO)

1 $ $

0031AA Wireless Assessment Report IAW Section B.5 1 EA NSP NSP

PD Paragraph 1.1.

Due within three weeks of site assessment completion.

0031AB Workshop and Clinical Design Specifications

IAW Section B.5 PD Paragraph 1.2.

1 EA NSP NSP

0031AC Database and Call Flow Design IAW Section

B.5 PD Paragraph 1.2.

1 EA NSP NSP

0031AD Post-Installation Technical Report IAW Section

B.5 PD Paragraph 1.3.

Due within two weeks of installation

1 EA NSP NSP

0031AE Post-Training Report IAW Section B.5 PD

Paragraph 1.4.

Due within one week of training completion.

0031AF Post-Deployment Assessment Report IAW

Section B.5 PD Paragraph 1.5.

Due upon completion of post-deployment assessment.

TOTAL CONTRACT $

B.5 PRODUCT DESCRIPTION

1.0 PRODUCT REQUIREMENTS

The Department of Veterans Affairs (VA) Veterans Health Administration (VHA), has a requirement to expand its existing Voice over Internet Protocol (VoIP) with Vocera infrastructure at the Durham VA Health Care System (DVAHCS) and Greenville Health Care

Center (GHCC) located in North Carolina. The Vocera solution shall be integrated with the existing DVAHCS and GHCC Rauland Responder nurse call system for two-way communication between nurses, patient, and physicians, and Veterans Information Systems and

Technology Architecture (VistA)/Computerized Patient Record System (CPRS) for one-way communication from VistA to wireless devices. The communication system will utilize the VA

Wireless Network at 508 Fulton Street, Durham, North Carolina 27705 and 401 Moye Blvd

Greenville, NC 27834. The intent is to increase communication within the hospital to provide expedient patient care. The solution shall include the following:

Durham VA Medical Center Location:

508 Fulton Street

Durham, NC 27705

POC: David.Hamilton4@VA.GOV; (919) 286-0411 ext. 177656

PARTS:

Description Part no. Quantity

Vocera Enterprise License, 300 Users 900-01082 1

Engage, Single Application (1-100 Beds) 910-01673 (1-100) 96

SIP Telephony, 6-ports 900-01101 4

Vocera Messaging Interface (VMI) Module

License, 3 Application ports

900-01743 1

B3000n, Dual-Band, White Badge 220-01576 630

B3000n, FIPS 140-2 Device License 261-01948 630

B3000 Series Battery, White 230-01925 1260

B3000, Charger, 8-Bay, NA 230-02008 91

B3000, Charger, Single Bay, NA 230-02001 32

B3000, Double Breakaway Lanyard, 25-

Pack

230-01995 18

B3000, Universal Clip, 25-Pack 230-01985 21

Training Kit, Vocera 4.3, 100 Users 230-01881 10

Training Kit, Vocera 4.3, 20 Users 230-01880 3

Engage, Digi One SP Serial Converter 230-02026 2

B3000, Customer Care Warranty, 2 year 920-01793 630

Dialogic Media Gateway VOCERA-DMG 1

Vocera Badge Configuration Station VOCERA-BCONFIG 1 mailto:David.Hamilton4@VA.GOV

Durham VA Medical Center Location:

508 Fulton Street

Durham, NC 27705

POC: David.Hamilton4@VA.GOV; (919) 286-0411 ext. 177656

LABOR/SERVICES:

Description Labor # Reference

Clinical Solutions Consultant N/A 600hours

Vocera Premier Support Services for 300-

User Enterprise License

920-01337 1

Engage, Premier Support, Instance 920-00430 1

Engage, Premier Support, Single

Application (1 - 100 Beds)

920-00432 (1-100) 96

Vocera Premier Support Services for SIP

Telephony, 6-ports

920-01111 4

Vocera Premier Support Services for 3-port

VMI Module License

920-01718 1

Vocera Premier Plus Support Services upgrade (Annual)

240-01405 1

Greenville Health Care Center Location:

401 Moye Boulevard

Greenville, NC 27834

POC: Michelle.Beacham@VA.GOV; (252) 830-2149 ext. 143252

PARTS:

Description Part no. Quantity

Vocera Enterprise License, 50 Users 900-01760 1

Vocera Enterprise Add-on License, 50

Users

910-01899 1

SIP Telephony, 6-ports 900-01101 1

B3000n, Dual-Band, White Badge 220-01576 110

B3000 Series Battery, White 230-01925 220

B3000, Charger, 8-Bay, NA 230-02008 16

B3000, Charger, Single Bay, NA 230-02001 6

B3000, Double Breakaway Lanyard, 25-

Pack

230-01995 8

B3000, Universal Clip, 25-Pack 230-01985 8

Training Kit, Vocera 4.3, 100 Users 230-01881 2

Dialogic Media Gateway VOCERA-DMG 1

B3000, Customer Care Warranty, 2 year 920-01793 110

Vocera Badge Configuration Station VOCERA-BCONFIG 1 mailto:Michelle.Beacham@VA.GOV

Greenville Health Care Center Location:

401 Moye Boulevard

Greenville, NC 27834

POC: Michelle.Beacham@VA.GOV; (252) 830-2149 ext. 143252

LABOR/SERVICES:

Description Labor # Reference

Clinical Solutions Consultant N/A 187hours

Vocera Premier Support Services for 50-

User Enterprise License

920-01750 1

Vocera Premier Support Services for 50-

User Enterprise Add-on License

920-01742 1

Vocera Premier Support Services for SIP

Telephony, 6-ports

920-01111 1

The Vocera solution shall be deployed in the following nursing units / departments:

1. Ward 7A

2. Ward 7B

3. Ward 6A

4. Ward 6B

5. Unit 4B

6. CLC 1

7. CLC 2

8. Hospice

9. MICU

10. SICU

11. CICU

12. PACU

13. OR

14. Emergency Department

15. Anesthesia Department

16. Pharmacy

17. Respiratory Therapy

18. Radiology

19. Cath Lab/IRU

20. Sleep Lab

21. Code Teams

22. PARC 9A and 9B

23. Environmental Services (EMS)

24. SPS

25. SPD

26. OTC

27. Medical Support Assistant Department

28. Engineering Department

29. Biomedical Department

30. Police Admin

31. Administrative Officer of the Day (AOD) Office

The Vocera solution shall be integrated with Government third-party systems, AMETEK Inc.

Rauland Responder Nurse Call System and VistA, for the purpose of secondary alarm and event notification delivery to the Vocera communication device. The Contractor shall leverage the currently deployed Engage Alarm and event notification configured and deployed in the following nursing units:

1. Med Surge Ward 7A

2. Med Surge Ward 7B

3. Med Surge Ward 6A

4. Med Surge Ward 6B

5. CLC 1 and 2

6. Hospice Ward

Alarm and event notifications staff assignments shall be managed as indicated in the table below.

Alarm notification shall be configured as a text message notification. Alarm escalation workflow shall be configurated and established in the Engage platform.

3rd Party

System

Integration Detail Model Middleware

Platform

Staff Assignments for

Alarm Routing

AMETEK Inc.

Rauland

Nurse Call alerts Responder Engage Platform Vocera

VistA Labs, Orders, PRN

Effectiveness

CPRS Engage Platform Vocera

All delivery, installation, configuration, testing, go-live, and training shall be completed within nine months from contract award. Maintenance support shall be for 12 months from date of go-live.

1.1 PROJECT MANAGEMENT AND ASSESSMENT

The Contractor shall conduct an initial project kick-off meeting within two weeks of award with the VA PM and any other Government stakeholders to include the COR, Delivery Date

Coordinator, Implementation Manager, and Facility CIOs if applicable. This call shall review the scope of services, introduce team members, set expectations, and develop a communication plan. The Contractor shall provide a minimum 14 days for scheduling of the kick-off meeting.

The Contractor shall conduct a site assessment of the wireless network covering a maximum of

11600 square feet of the GHCC campus. The assessment shall be for up to 8 days for the GHCC site. This is not required at the Durham Site. The Contractor shall coordinate with Government wireless engineers and train them on Vocera requirements and tools, methodologies, and debugging techniques necessary to maintain and improve the health of Vocera solution. The

Contractor shall deliver a comprehensive Wireless Assessment Report within three weeks upon completion of the assessment with the following:

1. Assessment results

2. Network topology summary

3. Data capture inventory and procedure

4. Findings and recommendations

Deliverable:

A. Wireless Assessment Report

1.2 PROJECT MANAGEMENT, DEPLOYMENT PLANNING, AND

ASSESSMENT

The Contractor shall facilitate a workshop with the key Government stakeholders including the executive sponsor, project manager, key clinical, Information Technology (IT), and telecommunication staff. The Contractor shall review and best practices for long-term deployment success, specifically:

1. Clinical and IT team sponsorship / roles

2. Vocera Project Methodology

3. Overview and Demonstration of Vocera

4. Goals, Objectives and Metrics

5. Design Process

6. Training and Go-Live

7. Best Practices for Success

The workshop shall be scheduled for a maximum of three (3) hours.

The Contractor shall conduct Call Flow Design session(s) and develop Clinical Design

Specifications for a maximum of 31 units. Design sessions shall consist include clinical flow analysis to develop clinical roles, groups, forwarding, naming conventions, and permanent and temporary group parameters. The Contractor shall document, design, and develop patient room groups as necessary for the Vocera Staff Assignment application.

Upon Government acceptance of the Clinical Design Specifications, the Contract shall develop and document initial Database and Call Flow Design requirements for a minimum of 630 users and up to 100 address book entries. The database shall be comprised of the following:

1. Sites

2. Groups

3. Users

4. Group Members

5. Address Book Entries

6. Access Points

7. Locations

8. Devices

A. Workshop and Clinical Design Specifications

B. Database and Call Flow Design

1.3 INSTALLATION, CONFIGURATION, AND TESTING

The Contractor shall install, configure, and test the Vocera solution as detailed in the following tasks:

1. Install and configure the most current generally available release of the required

Vocera software.

2. Set-up of the stand-alone Badge Configuration Station with dedicated access point.

a. Configure up to 740 Vocera badges

b. Review badge configuration with the Government Systems Administrator.

3. Assist Government Systems Administrator with the initial database installation and configuration.

4. Install and configure a two-node Vocera SIP telephony Gateway (VSTG) array and validate the installation is successful.

a. Connect the VSTG to the Dialogic Media Gateway for non-IP enabled Private

Branch Exchanges (PBX).

b. Assist Government IT staff with integrating Session Initiation Protocol (SIP) with PBX and validate that SIP is configured to operate in your environment.

5. Install and configure the Vocera Report Server. Demonstrate Report Server functionality to Systems Administrator.

6. Install and configure the Vocera Staging Server.

7. Conduct end-to-end testing of the Vocera solution, including calls between Vocera and phones, calls to pagers. Coordinate with Government personnel to troubleshoot issues which may arise during the testing.

The Contractor provide a Post-Installation Technical Report documenting the initial configuration of the system within two weeks from completion of the installation.

A. Post-Installation Technical Report

1.4 KNOWLEDGE TRANSFER AND TRAINING

The Contractor shall provide a comprehensive overview of the Vocera Communication System including the system architecture, and its key features, with details on how to administer, maintain, and optimize the Vocera system post-implementation. The Contractor shall provide

System Administration training services over two (2) consecutive days for up to three (3) participants. System Administration training sessions shall include training labs to reinforce the training material provided to and covered with participants.

The Contractor shall provide a comprehensive overview of the Vocera Communication System from a technical perspective, including the system functionality and operating requirements.

Technical training shall be focused on the Vocera Application Server and Vocera SIP and shall cover server hardware, operating system, IP PBX, Wireless infrastructure, and wired IP infrastructure. Technical training services shall be provided over two (2) consecutive days for up to three (3) participants. Training sessions shall include training labs to reinforce the training material provided to and covered with participants.

User Training shall focus on the best practices for using and maintaining Vocera devices. The

Contractor shall coordinate with Government personnel to establish the training schedule. The

Contractor shall provide a Post-Training report within a week of completion of training.

Training shall be provided over at least four (4) days as follows:

1. Instructor Led Training (ILT) class is to not exceed 300 seats and will be scheduled up to 60 minutes over four (4) consecutive days.

A. Post-Training Report

1.5 POST-DEPLOYMENT ASSESSMENT

The Contractor shall provide up to one (1) day of post-deployment assessment two months after solution go-live. The Assessment will include, but not limited to:

1. Support for the System Administrator

2. End user support

3. Identifying support

4. Support for struggling staff

5. Provide rounding support

6. Analysis, recommendations, and communications to the Government deployment team.

The Contractor shall provide a Post-Deployment Assessment Report upon completion of the post-deployment assessment.

A. Post-Deployment Assessment Report

1.6 THIRD PARTY SYSTEM INTEGRATION – SECONDARY ALARM

NOTIFICATION

The Contractor shall engage configuration and testing services as follows:

1. Conduct on-the-unit workflow analysis in the nursing units that will integrate third party alarm notifications for presentation on the Vocera communication device. A

Series of workshops and workflow design sessions will be held to specify the alarms that will be delivered to Vocera; the routing of selected alarms to the appropriate caregiver role; the escalation of alert notifications and alert enunciation and presentation on the Vocera device.

2. Modify the existing configuration based on clinical design to send currently configured alerts and alarms to Vocera devices.

3. Build the Engage technical architecture and work with the Rauland Responder Nurse

Call vendor representative(s) to configure the alarm data output connection to communicate with Vocera.

o Engage Platform – Alarm escalation workflow configurations shall be configured and established in the Engage Platform through the Engage

Server. This will only be installed at the Durham VAMC location due to compatibility restrictions at the Greenville HCC.

o SIP Telephony (Integration) - Allows the Vocera badges to interface with the Rauland Responder V Nurse Call System to allow communication from the badges to patient rooms. This application will only be installed at the Durham VAMC location. Greenville HCC does not currently have a compatible Nurse Call System to allow this feature to function.

4. Coordinate with the Government to test the system remotely and onsite to ensure that appropriate connections are made and information flow is per design.

The Contractor shall provide solution validation services as follows:

1. Conduct testing with Government clinical and technical stakeholders for each nursing unit to demonstrate the customized event notification and alarm design configuration in a controlled, pre-go-live setting.

2. The solution validation is planned per nursing unit and shall focus on a sampling of patient rooms to be tested rather than all rooms being tested.

3. Demonstrate all alerts that are to be dispatched through Engage

4. Debrief the hospital team with the final analysis of the solution validation. Discuss any issues/concerns, technical hurdles, validation of the system and next steps.

The Contractor shall provide Alarm-to-Device training and go-live support services as follows:

1. Provide up to a maximum of 96 alarm-to-device training seats via 15 sessions to educate end users on the processes for receiving, processing, retrieving, and deleting alert notifications on their Vocera device.

2. Training sessions lasting up to 60 minutes for a maximum class size of eight (8) participants.

3. Provide eight (8) hours of support services per day with one (1) Professional Services staff resource on each eight (8) hour shift.

4. Support shall be provided over two (2) consecutive days, Monday-Friday.

1.7 PREMIER SUMMPRT PLUS SEVICES

The Vocera Premier Plus Support Services are performed throughout the year by a Vocera System

Administrator. It is ongoing maintenance, design support, best practices, and overall upkeep of the

Vocera Communication System. Services include the following:

1. Management of two separate systems. 630 Enterprise Voice Licenses and 6 servers will be supported at the Durham campus. 110 Enterprise Voice Licenses and 5 servers will be supported at the Greenville HCC.

2. Vocera Data and Device Management is conducted by maintaining the user database, submitting data and device changes, updating user groups and address book entries, maintaining device management data. Vocera will also be responsible for maintaining the processes for changes in badge ownership, ordering new equipment, troubleshooting all malfunctioning equipment, repairing equipment or sending off for repair is necessary. Every six months the user, group and address book information will be exported for review and entries will be adjusted based on the department needs.

3. Vocera Software Management – Vocera will apply service packs and hot fixes as necessary and will complete a system health analysis every six months.

4. Vocera Deployment Optimization – The Vocera System Administrator will constantly refine deployment call flows by rounding each department to learn workflows and undercover issues that will improve the usability of the Vocera Communication System.

5. Training and Orientation Management – The Vocera System Administrator will maintain at least a ten percent Super User population and will deliver training for new employees as well as upgrade training for new workflows or changes within the system.

6. Issue Escalation Management – The Vocera System Administrator is responsible for developing a process for users to report problems and will work to resolve those problems. If unable to resolve on-site the Vocera System Administrator will escalate issues to Vocera Technical Support and will follow up with the user.

7. Report Management – The Vocera System Administrator will set up monthly scheduled reports as requested by each department and will review and provide consultation to optimize the Vocera

Communication System.

8. Vocera Engage Server Administration – The Vocera System Administrator will administer the

Vocera Engage solution in addition to the Vocera Voice Communications System. Services will include server monitoring, deployment optimization, training, orientation management, and issue escalation management.

1.8 GRAY MARKET GOODS

The Contractor must provide only new equipment and new parts for the required products described herein; no used, refurbished, or remanufactured equipment or parts shall be provided under any circumstances. Absolutely no “Gray Market Goods” or “Counterfeit Electronic

Parts” shall be provided. Gray Market Goods are defined as genuine branded goods intentionally or unintentionally sold outside of an authorized sales-territory or by non-authorized dealers in an authorized territory. All equipment shall be accompanied by the Original

Equipment Manufacturer’s (OEM’s) warranty. Counterfeit Electronic Parts are defined as unlawful or unauthorized reproduction, substitution, or alteration that has been knowingly mismarked, misidentified, or otherwise misrepresented to be an authentic, unmodified electronic part from the original manufacturer, or a source with the express written authority of the original manufacturer or current design activity, including an authorized aftermarket manufacturer.

Unlawful or unauthorized substitution includes used electronic parts represented as new, or the false identification of grade, serial number, lot number, date code, or performance characteristics.

2.0 SECTION 508 – INFORMATION AND COMMUNICATION TECHNOLOGY

(ICT) STANDARDS

On January 18, 2017, the Architectural and Transportation Barriers Compliance Board (Access

Board) revised and updated, in a single rulemaking, standards for electronic and information technology developed, procured, maintained, or used by Federal agencies covered by Section

508 of the Rehabilitation Act of 1973, as well as our guidelines for telecommunications equipment and customer premises equipment covered by Section 255 of the Communications

Act of 1934. The revisions and updates to the Section 508-based standards and Section 255-based guidelines are intended to ensure that information and communication technology (ICT) covered by the respective statutes is accessible to and usable by individuals with disabilities.

2.1 SECTION 508 – INFORMATION AND COMMUNICATION

TECHNOLOGY (ICT) STANDARDS

The Section 508 standards established by the Access Board are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure ICT. These standards are found in their entirety at: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines. A printed copy of the standards will be supplied upon request.

Federal agencies must comply with the updated Section 508 Standards beginning on January 18, 2018. The Final Rule as published in the Federal Register is available from the Access Board:

https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule.

The Contractor shall comply with “508 Chapter 2: Scoping Requirements” for all electronic ICT and content delivered under this contract. Specifically, as appropriate for the technology and its functionality, the Contractor shall comply with the technical standards marked here:

E205 Electronic Content – (Accessibility Standard -WCAG 2.0 Level A and AA

Guidelines)

E204 Functional Performance Criteria

E206 Hardware Requirements

E207 Software Requirements

E208 Support Documentation and Services Requirements

2.2 COMPATABILITY WITH ASSISTIVE TECHNOLOGY

The standards do not require installation of specific accessibility-related software or attachment of an assistive technology device. Section 508 requires that ICT be compatible with such software and devices so that ICT can be accessible to and usable by individuals using assistive technology, including but not limited to screen readers, screen magnifiers, and speech recognition software.

2.3 ACCEPTANCE AND ACCEPTANCE TESTING

Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the

Section 508 Chapter 2: Scoping Requirements standards identified above.

The Government reserves the right to test for Section 508 Compliance before delivery. The

Contractor shall be able to demonstrate Section 508 Compliance upon Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2:

Scoping Requirements standards identified above.

The Government reserves the right to test for Section 508 Compliance before delivery. The

Contractor shall be able to demonstrate Section 508 Compliance upon delivery.

3.0 SHIPMENT OF HARDWARE AND SOFTWARE MAINTENANCE

Inspection: Destination

Acceptance: Destination

Free on Board (FOB): Destination

All physical components required for the successful installation and operation of the Vocera

Communication System at the Durham VA Campus shall be shipped to the following:

Ship To and Mark For:

Primary Alternate

Name: David Hamilton Name: Nicole Ogburn

Address: 508 Fulton Street

Durham, NC 27705

Address: 508 Fulton Street

Durham, NC 27705

Voice: (919) 286-0411 ext. 177656

(919) 396-2720 Cell

Voice: (919) 286-0411 ext. 176009 https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule

Email: David.Hamilton4@VA.GOV Email: Nicole.Ogburn@VA.GOV

All physical components required for the successful installation and operation of the Vocera

Communication System at the Greenville Health Care Center Campus shall be shipped to the following:

Ship To and Mark For:

Name: Michelle Beacham Name: Nicole Ogburn

Address: 401 Moye Boulevard

Greenville, NC 27834

Address: 401 Moye Boulevard

Greenville, NC 27834

Voice: (252) 830-2149 ext. 143252 Voice: (919) 286-0411 ext. 176009

Email: Michelle.Beacham@VA.GOV Email: Nicole.Ogburn@VA.GOV

3.1 SPECIAL SHIPPING INSTRUCTIONS

Prior to shipping, Contractor shall notify Site POCs, by phone followed by email, of all incoming deliveries including line-by-line details for review of requirements. The Contractor shall not make any changes to the delivery schedule at the request of Site POC.

Contractors shall coordinate deliveries with Site POCs before shipment to ensure sites have adequate storage space.

All shipments, either single or multiple container deliveries, shall bear the VA IFCAP Purchase

Order number on external shipping labels and associated manifests or packing lists. In the case of multiple container deliveries, a statement readable near the VA IFCAP PO number shall indicate total number of containers for the complete shipment (e.g. “Package 1 of 2”), clearly readable on manifests and external shipping labels.

Packing Slips/Labels and Lists shall also include the following:

IFCAP PO #: ____________ (e.g., 166-E11234 (the IFCAP PO number is located in block #20 of the SF 1449))

Project Description: (e.g. Tier I Lifecycle Refresh)

Total number of Containers: Package ___ of ___. (e.g., Package 1 of 3)

4.0 GENERAL REQUIREMENTS

4.1 VA TECHNICAL REFERENCE MODEL

The Contractor shall support the VA enterprise management framework. In association with the framework, the Contractor shall comply with OI&T Technical Reference Model (VA TRM).

The VA TRM is one component within the overall Enterprise Architecture (EA) that establishes a common vocabulary and structure for describing the information technology used to develop, operate, and maintain enterprise applications. Moreover, the VA TRM, which includes the

Standards Profile and Product List, serves as a technology roadmap and tool for supporting

OI&T. Architecture & Engineering Services (AES) has overall responsibility for the VA TRM.

4.2 POSITION/TASK RISK DESIGNATION LEVEL(S)

In accordance with VA Handbook 0710, Personnel Security and Suitability Program, the position sensitivity and the level of background investigation commensurate with the required level of access for the following tasks within the PD are:

Position Sensitivity and Background Investigation Requirements by Service Task/Item Number

Service Task/

Item Number

Tier1 / Low Risk Tier 2 / Moderate

Risk

Tier 4 / High Risk

1.1

1.2

1.3

1.5

1.6

The Tasks identified above and the resulting Position Sensitivity and Background Investigation requirements identify, in effect, the Background Investigation requirements for Contractor individuals, based upon the tasks the particular Contractor individual will be working. The submitted Contractor Staff Roster must indicate the required Background Investigation Level for each Contractor individual based upon the tasks the Contractor individual will be working, in accordance with their submitted proposal.

5.0 POINTS OF CONTACT

Program Manager:

Name: Nicole Ogburn

Address: 508 Fulton Street

Durham, NC 27705

Voice: (919) 286-0411 ext. 176009

Email: Nicole.Ogburn@VA.GOV

Contracting Officer’s Representative:

Name: David Hamilton

Address: 508 Fulton Street Durham NC 27705

Voice: (919) 286-0411 extension 177656

Email: David.Hamilton4@VA.GOV

6.0 INFORMATION SECURITY CONSIDERATIONS

The Assessment and Authorization (A&A) requirements do not apply and a Security

Accreditation Package is not required.

All VA sensitive information shall be protected at all times in accordance with local security field office System Security Plans (SSP’s) and Authority to Operate (ATO)’s for all systems/LAN’s accessed while performing the tasks detailed in this Product Description.

ADDENDUM B – VA INFORMATION AND INFORMATION SYSTEM

SECURITY/PRIVACY LANGUAGE

mailto:David.Hamilton4@VA.GOV

APPLICABLE PARAGRAPHS TAILORED FROM: THE VA INFORMATION AND

INFORMATION SYSTEM SECURITY/PRIVACY LANGUAGE, VA HANDBOOK 6500.6,

APPENDIX C, MARCH 12, 2010

B1. GENERAL

Contractors, Contractor personnel, Subcontractors, and Subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and

VA personnel regarding information and information system security.

B2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

a. A Contractor/Subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, Subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

b. All Contractors, Subcontractors, and third-party servicers and associates working with

VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for Contractors must be in accordance with VA Directive and

Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

c. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive

Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a

Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security

Clearance must be processed through the Special Security Officer located in the Planning and

National Security Service within the Office of Operations, Security, and Preparedness.

d. Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates (e.g. Business Associate Agreement, Section 3G), the Contractor/Subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

e. The Contractor or Subcontractor must notify the CO immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the…