36C10B19Q0582-000.docx

FedBizOpps Sources Sought Notice

CLASSIFICATION CODE

SUBJECT

CONTRACTING OFFICE'S

ZIP-CODE

SOLICITATION NUMBER

RESPONSE DATE (MM-DD-YYYY)

ARCHIVE

DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS

SET-ASIDE

NAICS CODE

CONTRACTING OFFICE

ADDRESS

POINT OF CONTACT

(POC Information Automatically Filled from User Profile Unless Entered)

DESCRIPTION

See Attachment

AGENCY'S URL

URL DESCRIPTION

AGENCY CONTACT'S EMAIL

ADDRESS

EMAIL DESCRIPTION

ADDRESS

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

GENERAL INFORMATION

PLACE OF PERFORMANCE

* = Required Field FedBizOpps Sources Sought Notice Rev. March 2010 D VPS Operational and Sustainment Support Services 07724 36C10B19Q0582 08-06-2019 N 541512 Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724 Keiahna Brewer, Contract Specialist Keiahna.Brewer@va.gov US Department of Veterans Affairs Request for Information/Sources Sought 36C10B19Q0582

Veterans Point of Operational and Sustainment Support Services It is the Government’s intent to award a sole source contract to Vecna Technologies under Federal Acquisition Regulation (FAR) 6.302-1 entitled, “Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements,” for continued operations, maintenance, and reporting for currently deployed VetLink kiosks throughout the Department of Veterans Affairs Medical Centers and Community-Based Outpatient Clinics. However, in accordance with FAR 5.207(c) (16) (ii), all responsible sources may submit a capability statement which shall be considered by the Agency.

THIS IS A REQUEST FOR INFORMATION (RFI)/Sources Sought in accordance with Federal Acquisition Regulations (FAR) 15.201(e) to conduct market research for information and planning purposes only. This RFI is issued solely for information and planning purposes – it does not constitute a Request for Proposal (RFP) or a promise to issue a RFP in the future. This request for information does not commit the Government to contract for any supply or service whatsoever. Further, the Government is not, at this time, seeking proposals and will not accept unsolicited proposals. Responders are advised that the Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested vendor’s expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued. It is the responsibility of the responders to monitor this site for additional information pertaining to this requirement Requirements:

The Department of Veterans Affairs (VA), Veterans Health Administration, Veterans Point of Service (VPS) Program Office requires a comprehensive range of project management, system administration support, extended warranty, and performance management sustainment support for currently deployed VPS Kiosks. The Contractor shall have the single point of responsibility for the operation, maintenance and reporting of the VetLink hardware and software solution. The Contractor shall provide system administration support to include operations and maintenance support services, inclusive of a three-tier service desk as well as technical sustainment and system performance and capacity monitoring. The Contractor shall provide information assurance support to include information system authorization, testing, and continuous monitoring. The Contractor shall provide extended warranty support to include repair and replacement in accordance with extended warranty terms and conditions. The Contractor shall provide performance management sustainment support to include performance data management, performance data analytics, data reporting, maintenance of current performance dashboards, site specific end user sustainment support, and end user sustainment training.

For informational purposes, below are the descriptions and model numbers of the kiosks currently deployed in the field:

1. Free Standing vKiosk v7, 17” LCD All-in-one Touch Screen Computer, CPU,10/100 Ethernet/NIC, HIPAA 48-degree Privacy Screen, Magstrip/Barcode Reader, USB ports, Power cable, AC/DC Power Adapter, proximity sensor, and small thermal receipt printer; insurance card scanner peripheral - V90-FK-KIOSKV7

2. Desk Mounted (aka Table Top Mounted) vKiosk v7, 17” LCD All-in-one Touch Computer, CPU, 10/100 Ethernet/NIC, HIPAA 48-degree Privacy Screen, Magstrip/Barcode Reader, USB ports, Power cable, ACDC Power Adapter, proximity sensor and small thermal receipt printer; insurance card scanner peripheral - V90-TT-KIOSKV7

3. Wall Mounted vKiosk v7, 17” LCD All-in-one Touch Computer, CPU, 10/100 Ethernet/NIC, HIPAA 48-degree Privacy Screen, Magstrip/Barcode Reader, USB ports, Power cable, ACDC Power Adapter, proximity sensor and small thermal receipt printer; insurance card scanner peripheral (V90-OPT-004) - V90-WMKIOSK-V7 Additionally,

· 7.1 and 7.4 Replacement Kiosk Heads are deployed in the field

· Deployed kiosks are equipped with a National Security Operation Center (NSOC) Remediation hardware upgrade kit Nothing in this document should be considered binding or in any way obligate VA to perform. VA welcomes comments on any part of this document.

For project planning and information gathering, the Draft PWS is attached which defines the scope of requirements. Information obtained from this RFI will be used within the VA and will not be disclosed outside of the Agency.

Please submit the following:

1. Your organization’s capability to provide the entire range of requirements. Specifically, please provide a brief summary of your technical approach to meet the requirements specified in the Draft PWS

2. Provide copies of standard commercial Service Level Agreements (SLA).

3. Request Company information to include:

a. Company Name

b. CAGE/DUNS Number under which the company is registered in SAM/VetBiz.gov

c. Company Address

d. Point of contact name

e. Telephone number

f. Email address

g. Socioeconomic data

h. For Service-Disabled Veteran Owned Small Business (SDVOSB)/Veteran Owned Small Business (VOSB) concerns, indicate whether you could meet VAAR 852.219-10 (JUL 2016) (DEVIATION) VA Notice of Total SDVOSB set aside and 13 CFR §125.6, which states, the contractor will not pay more than 50% of the amount paid by the Government to it to firms that are not SDVOSBs as defined by VAAR 852.219-10 (JUL 2016) (DEVIATION).

i. Company Business Size and Status for NAICS 541512

j. Names and types of current federal contracts and/or contract vehicles (GSA, GWAC, or any other Schedule if you are included in one or more. Please include Contract Number, expiration date, etc.)

RFI SUBMISSION INSTRUCTIONS:

VA requests a clear, concise, and complete response to this RFI. As part of the submission, VA is under no obligation to provide feedback to the RFI respondent, or to contact the RFI respondent for clarification of any information submitted as part of the response.

Please submit your RFI response in accordance with the following: 1) No more than 15- pages. 2) Mark your response as “Proprietary Information” if the information is considered business sensitive. 3) NO MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI. The Government will not review any other information or attachments included, that are in excess of the 15-page limit. The Government will not review generic marketing materials that do not address the information contained herein or the attached documents.

All interested parties shall respond no later than 12:00 PM EST on August 6, 2019 via e-mail. Please note 36C10B19Q0582 OSS RFI Response in the subject line of your response.

If you have any questions on the RFI, please submit via e-mail no later than 12:00 PM EST on August 2, 2019. Please note 36C10B19Q0582 OSS RFI Questions in the subject line of your response.

The TAC point of contact for this RFI is Contract Specialist, Keiahna Brewer, Email address: Keiahna.Brewer@va.gov, and Contracting Officer, Sharon Fernandes, Email address: Sharon.Fernandes@va.gov.

See attached document: DRAFT - RFI VPS Operations and Sustainment Support Services PWS - Clean.

See attached document: P01 - Attachment A Template VPS Program Office TravelAuth Form_v 1.

See attached document: P01 - Attachment B VPS Parent Site Locations 04June2019.

See attached document: P01 - Attachment D Template Contractor_s Progress, Status, and Management Report.

See attached document: P01 - Attachment E KEY PERFORMANCE METRICS TABLE_01JUL2019.