36C10B18C2930-001.pdf

36C10B18R2930

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 GOVERNING LAW

B.3 SCHEDULE OF SUPPLIES/SERVICES

B.4 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMNENT

STATUTES OR EXECUTIVE ORDERS – COMMERCIAL ITEMS (JUL 2018)

C.2 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)………86

C.3 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.4 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.5 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2012)

C.6 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.7 VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: Kevadiya, Inc.

Nilesh Patel, 248-987-2843, nilesh@kevadiya.com 2001 Centerpoint Pkwy, STE 111 Pontiac, MI 48341

b. GOVERNMENT: Contracting Officer 36C10B Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Invoices shall be submitted monthly.

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs Technology Acquisition Center Financial Services Center PO Box 149971 Austin TX 78714-8971

AMENDMENT NO DATE

A00001 August 23, 2018

B.2 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order;

those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti- Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C.

§ 3301 et seq.), the Prompt Payment Act (31 U.S.C. §3901 et seq.), Contracts for Data Processing or Maintenance (38 U.S.C. § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this Clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this Clause shall prevail. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ). 28 U.S.C. § 516. At the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by contract/order modification (Standard Form 30) and shall only be affected by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT:

(1) Definitions.

(a) Licensee. The term “licensee” shall mean the U.S. Department of Veterans Affairs (“VA”) and is synonymous with “Government.”

(b) Licensor. The term “licensor” shall mean the contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “contractor” is the party identified in Block 17a on the SF1449. If the contractor is a reseller and not the Licensor, the contractor remains responsible for performance under this order.

(c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

(d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

(e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

(f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

(g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version

5.4 to 6).

(2) Software License

(a) Unless otherwise stated in the Schedule of Supplies/Services, the Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software

(b) The Government may use the software in a networked environment.

(c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

(d) All limitations of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product Description.

(3) Software Maintenance and Technical Support

(a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this contract or order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received the contractor is neither authorized nor permitted to renew any of the previously furnished services.

(b) The contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.

(c) Any telephone support provided by contractor shall be at no additional cost.

(d) The contractor shall provide all maintenance services in a timely manner in accordance with the contractor’s customary practice or as defined in the Performance Work Statement/Product Description. However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the contractor (e.g., www.ppirs.gov).

(e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4) Disabling Software Code. The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

(5) Manuals and Publications. Upon Government request, the contractor shall furnish the most current version of the user manual and publications for all products/services provided under this contract or order at no cost.

B.3 SCHEDULE OF SUPPLIES/SERVICES

Base Year Period of Performance: September 9, 2018 through March 8, 2019

Line Item

Description QTY Unit Unit Price Total Price

0001 Project Management shall be provided in accordance with (IAW) Performance Work Statement (PWS) paragraph 5.1.

This Firm-Fixed Price (FFP) Contract Line Item Number (CLIN) includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1.1.

6 MO NSP NSP

0001AA Contractor Project Management Plan IAW PWS paragraph 5.1.1

This Firm-Fixed Price (FFP) Contract Line Item Number (CLIN) includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1.1.

1 EA NSP NSP

0001AB Kick off Meeting Agenda IAW PWS paragraph 5.1.2

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1.2.

EA NSP NSP

0001AC Kick off Meeting Minutes IAW PWS paragraph 5.1.2

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1.2.

1 EA NSP NSP

0001AD Weekly Progress Reports IAW PWS paragraph 5.1.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1.3.

26 EA NSP NSP

0002 VetRide Scheduling Software License Subscription IAW PWS paragraph 5.2 and all subparagraphs.

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2, inclusive of all subparagraphs.

110 EA

(VA

site)

$15,000.00 $1,650,000.00

0003 Administrative Portal IAW PWS paragraph 5.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.3, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the invoice is submitted.

6 MO $10,000.00 $60,000.00

0004 Third party portal IAW PWS paragraph 5.4

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.4, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the invoice is

6 MO $5,000.00 $30,000.00

0005 Veteran Self-Service Portal IAW PWS paragraph 5.5

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.5, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the invoice is submitted.

0006 Mobile Data Computer IAW PWS paragraph

5.6 and all subparagraphs

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.6, inclusive of all subparagraphs.

70 EA $750.00 $52,500.00

0007 System Hosting IAW PWS paragraph 5.7

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.7, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval

6 MO NSP NSP

of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the invoice is submitted.

0008 Data Collection and Reporting IAW PWS paragraph 5.8

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.8, inclusive of all subparagraphs.

6 MO NSP NSP

0009 Help Desk Services IAW PWS paragraph 5.9

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.9, inclusive of all subparagraphs.

6 MO NSP NSP

0010 Onsite Installation Services IAW PWS paragraph 5.2.3

This FFP CLIN includes all labor, materials, travel, and

10 EA

(VA

site)

$1,200.00 $12,000.00 deliverables required for the successful completion of the services detailed in PWS paragraph 5.2.3, inclusive of all subparagraphs.

0011 Training IAW PWS paragraph 5.10

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.10, inclusive of all subparagraphs.

10 EA NSP NSP

0012 Communication Services IAW PWS paragraph 5.11

See below See below

0012AA Satellite and Cellular Communication Services

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.11, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of

525 EA

(service plan)

MO

$59.00 $185,850.00 task requirements and associated deliverables required by the PWS for the month for which the

0012AB Cellular Communication Services

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.11, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

950 EA

(service plan)

MO

$24.00 $136,800.00

BASE PERIOD TOTAL $2,157,150.00

OPTION PERIOD ONE

Period of Performance: If exercised, Option Period One shall be March 9, 2019 through September 8, 2019

This option may be exercised in accordance with FAR 52.217-9

Line Item

Description QTY Unit Unit Price Total Price

1001 Project Management shall be provided in accordance with (IAW) Performance Work Statement (PWS) paragraph 5.1.

1 LO NSP NSP

1001AA Contractor Project Management Plan updates IAW PWS paragraph 5.1.1

This Firm-Fixed Price (FFP) Contract Line Item Number (CLIN) includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1.1.

1 LO NSP NSP

1001AD Weekly Progress Reports IAW PWS paragraph 5.1.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1.3.

The contract provides for submission of monthly invoices.

of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

1002 VetRide Scheduling Software License Subscription IAW PWS paragraph 5.2 and all subparagraphs.

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2, inclusive of all subparagraphs.

110 EA

(VA

site)

$15,000.00 $1,650,000.00

1003 Administrative Portal IAW PWS paragraph 5.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.3, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the invoice is submitted.

1004 Third party portal IAW PWS paragraph 5.4

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.4, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

1005 Veteran Self-Service Portal IAW PWS paragraph 5.5

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.5, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

1006 Mobile Data Computer IAW PWS paragraph

5.6 and all subparagraphs

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.6, inclusive of all subparagraphs.

70 EA $750.00 $52,500.00

1007 System Hosting IAW PWS paragraph 5.7

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.7, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

1008 Data Collection and Reporting IAW PWS paragraph 5.8

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.8, inclusive of all subparagraphs.

1009 Help Desk Services IAW PWS paragraph 5.9

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.9, inclusive of all subparagraphs.

6 MO NSP NSP

1010 Onsite Installation Services IAW PWS paragraph 5.2.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2.3, inclusive of all subparagraphs.

10 EA

(VA

site)

$1,200.00 $12,000.00

1011 Training IAW PWS paragraph 5.10

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.10, inclusive of all subparagraphs.

10 EA NSP NSP

1012 Communication Services IAW PWS paragraph 5.11

See below See below

1012AA Satellite and Cellular Communication Services

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.11, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

550 EA

(service plan)

MO

$59.00 $194,700.00

1012AB Cellular Communication Services

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.11, inclusive of all subparagraphs.

EA

(service plan)

$24.00 $146,880.00

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

OPTION PERIOD ONE TOTAL $2,176,080.00

OPTION PERIOD TWO

Period of performance: If exercised, Option Period Two shall be September 9, 2019 through March 8, 2020

This option may be exercised in accordance with FAR 52.217-9

Line Item

Description QTY Unit Unit Price Total Price

2001 Project Management shall be provided in accordance with (IAW) Performance Work Statement (PWS) paragraph 5.1.

1 LO NSP NSP

2001AA Contractor Project Management Plan updates IAW PWS paragraph 5.1.1

This Firm-Fixed Price (FFP) Contract Line Item Number (CLIN) includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1.1.

1 LO NSP NSP

2001AD Weekly Progress Reports IAW PWS paragraph 5.1.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.1.3.

The contract provides for submission of monthly invoices.

of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

2002 VetRide Scheduling Software License Subscription IAW PWS paragraph 5.2 and all subparagraphs.

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2, inclusive of all subparagraphs.

120 EA

(VA

site)

$15,000.00 $1,800,000.00

2003 Administrative Portal IAW PWS paragraph 5.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.3, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

2004 Third party portal IAW PWS paragraph 5.4

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.4, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

2005 Veteran Self-Service Portal IAW PWS paragraph 5.5

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.5, inclusive of all subparagraphs.

2006 Mobile Data Computer IAW PWS paragraph

5.6 and all subparagraphs

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.6, inclusive of all subparagraphs.

70 EA $750.00 $52,500.00

2007 System Hosting IAW PWS paragraph 5.7

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.7, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

2008 Data Collection and Reporting IAW PWS paragraph 5.8

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.8, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

2009 Help Desk Services IAW PWS paragraph 5.9

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.9, inclusive of all subparagraphs.

2010 Onsite Installation Services IAW PWS paragraph 5.2.3

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.2.3, inclusive of all subparagraphs.

10 EA

(VA

site)

$1,200.00 $12,000.00

2011 Training IAW PWS paragraph 5.10

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.10, inclusive of all subparagraphs.

10 EA NSP NSP

2012 Communication Services IAW PWS paragraph 5.11

See below See below

2012AA Satellite and Cellular Communication Services

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.11, inclusive of all subparagraphs.

The contract provides for submission of

550 EA

(service plan)

$59.00 $194,700.00 monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

2012AB Cellular Communication Services

This FFP CLIN includes all labor, materials, travel, and deliverables required for the successful completion of the services detailed in PWS paragraph 5.11, inclusive of all subparagraphs.

The contract provides for submission of monthly invoices.

Government approval of invoices for payment shall be subject to contractor’s successful completion of task requirements and associated deliverables required by the PWS for the month for which the

EA

(service plan)

MO

$24.00 $156,960.00

OPTION PERIOD TWO TOTAL $2,336,160.00

GRAND TOTAL (BASE PLUS OPTION PERIOD ONE + OPTION

PERIOD TWO)

$6,669,390.00

B.4 PERFORMANCE WORK STATEMENT

1.0 BACKGROUND

Beginning in the spring of 2015, Department of Veterans Affairs (VA), Veterans Health Administration, Member Services (MS) Veterans Transportation Program (VTP) began deploying the VetRide Transportation Solution which VTP has dubbed (and referred to in this PWS) as the “VetRide” scheduling software and routing systems to the VA medical centers (VAMCs). VA requires subscription service of the existing integrated transportation approach with vehicle tracking devices, passenger tracking, dynamic routing, detailed scheduling and reporting. Transportation Services in the VA are widely dispersed and operate independently of each other. The Veterans Transportation Service (VTS) Program has provided a potential “first’ step in creation of transportation services through which an optimal and cost-effective ride is brokered and managed. VTS operates under the VTP.

VAMCs currently coordinate local efforts to provide transportation services to Veterans, including specialized services to meet the specific needs of Veterans in each VAMCs catchment area. VA also provides reimbursement for medically related travel to eligible Veterans. The VTS Program is currently underway at 104 VAMC’s and includes over 1,240 vehicles, 1,573 users, and transports over 500,000 Veterans annually. Even with these efforts, the VA recognizes that access to VA’s benefits and services sometimes remains difficult. In some cases, VAMCs even use mobile clinics to provide services. Currently the VTP program supports 104 VMAC’s with a goal of reaching 172 VAMC’s and increasing access to care for Veterans nationally.

The VA seeks to improve access to health care through a subscription service to VetRide which will be located at www.vetride.va.gov. VetRide has provided a systematic approach to providing Veterans with rides to and from VA health care facilities. Transportation services are improved by providing VA health care facilities staff to support ride coordination, ride scheduling/routing and driving. Additionally, VA acquires vehicles with adequate capacity to handle shuttle and door-to-door routes. The acquired vehicles also accommodate service dogs/animals, wheel chairs, or walkers for Veterans with difficulty walking.

2.0 APPLICABLE DOCUMENTS

In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:

1. 44 U.S.C. § 3541-3549, “Federal Information Security Management Act (FISMA) of 2002”

2. “Federal Information Security Modernization Act of 2014”

3. Federal Information Processing Standards (FIPS) Publication 140-2, “Security

Requirements For Cryptographic Modules”

4. FIPS Pub 199. Standards for Security Categorization of Federal Information and

Information Systems, February 2004

5. FIPS Pub 200, Minimum Security Requirements for Federal Information and

Information Systems, March 2016

6. FIPS Pub 201-2, “Personal Identity Verification of Federal Employees and

Contractors,” August 2013

7. 10 U.S.C. § 2224, "Defense Information Assurance Program"

8. Carnegie Mellon Software Engineering Institute, Capability Maturity Model®

Integration for Development (CMMI-DEV), Version 1.3 November 2010; and Carnegie Mellon Software Engineering Institute, Capability Maturity Model® Integration for Acquisition (CMMI-ACQ), Version 1.3 November 2010

9. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

10. Public Law 109-461, Veterans Benefits, Health Care, and Information Technology Act of 2006, Title IX, Information Security Matters

11. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”

12. VA Directive 0710, “Personnel Security and Suitability Program,” June 4, 2010, http://www.va.gov/vapubs/

13. VA Handbook 0710, Personnel Security and Suitability Security Program, May 2, 2016, http://www.va.gov/vapubs

14. VA Directive and Handbook 6102, “Internet/Intranet Services,” July 15, 2008

15. 36 C.F.R. Part 1194 “Electronic and Information Technology Accessibility

Standards,” July 1, 2003

16. Office of Management and Budget (OMB) Circular A-130, “Managing Federal

Information as a Strategic Resource,” July 28, 2016

17. 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed Services

(CHAMPUS)”

18. An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule, October 2008

19. Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998

20. Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004

21. VA Directive 6500, “Managing Information Security Risk: VA Information Security

Program,” September 20, 2012

22. VA Handbook 6500, “Risk Management Framework for VA Information Systems –

Tier 3: VA Information Security Program,” March 10, 2015

23. VA Handbook 6500.1, “Electronic Media Sanitization,” November 03, 2008

24. VA Handbook 6500.2, “Management of Breaches Involving Sensitive Personal

Information (SPI)”, July 28, 2016

25. VA Handbook 6500.3, “Assessment, Authorization, And Continuous Monitoring Of

VA Information Systems,” February 3, 2014

26. VA Handbook 6500.5, “Incorporating Security and Privacy in System Development

Lifecycle”, March 22, 2010

27. VA Handbook 6500.6, “Contract Security,” March 12, 2010

28. VA Handbook 6500.8, “Information System Contingency Planning”, April 6, 2011

29. OI&T Process Asset Library (PAL), https://www.va.gov/process/ . Reference

Process Maps at https://www.va.gov/process/maps.asp and Artifact templates at https://www.va.gov/process/artifacts.asp

30. One-VA Technical Reference Model (TRM) (reference at https://www.va.gov/trm/TRMHomePage.aspx)

31. VA Directive 6508, “Implementation of Privacy Threshold Analysis and Privacy Impact Assessment,” October 15, 2014

32. VA Handbook 6508.1, “Procedures for Privacy Threshold Analysis and Privacy Impact Assessment,” July 30, 2015

33. VA Handbook 6510, “VA Identity and Access Management”, January 15, 2016

34. VA Directive 6300, Records and Information Management, February 26, 2009

35. VA Handbook, 6300.1, Records Management Procedures, March 24, 2010

36. NIST SP 800-37, Guide for Applying the Risk Management Framework to Federal

Information Systems: a Security Life Cycle Approach, June 10, 2014

37. NIST SP 800-53 Rev. 4, Security and Privacy Controls for Federal Information

Systems and Organizations, January 22, 2015

38. OMB Memorandum, “Transition to IPv6”, September 28, 2010

39. VA Directive 0735, Homeland Security Presidential Directive 12 (HSPD-12)

Program, October 26, 2015

40. VA Handbook 0735, Homeland Security Presidential Directive 12 (HSPD-12)

Program, March 24, 2014

41. OMB Memorandum M-06-18, Acquisition of Products and Services for Implementation of HSPD-12, June 30, 2006

42. OMB Memorandum 04-04, E-Authentication Guidance for Federal Agencies, December 16, 2003

43. OMB Memorandum 05-24, Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors, August 5, 2005

44. OMB memorandum M-11-11, “Continued Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors, February 3, 2011

45. OMB Memorandum, Guidance for Homeland Security Presidential Directive (HSPD) 12 Implementation, May 23, 2008

46. Federal Identity, Credential, and Access Management (FICAM) Roadmap and Implementation Guidance, December 2, 2011

47. NIST SP 800-116, A Recommendation for the Use of Personal Identity Verification (PIV) Credentials in Physical Access Control Systems, November 20, 2008

48. OMB Memorandum M-07-16, Safeguarding Against and Responding to the Breach of Personally Identifiable Information, May 22, 2007

49. NIST SP 800-63-3, 800-63A, 800-63B, 800-63C, Digital Identity Guidelines, June

50. NIST SP 800-157, Guidelines for Derived PIV Credentials, December 2014

51. NIST SP 800-164, Guidelines on Hardware-Rooted Security in Mobile Devices

(Draft), October 2012

52. Draft National Institute of Standards and Technology Interagency Report (NISTIR)

7981 Mobile, PIV, and Authentication, March 2014

53. VA Memorandum, VAIQ #7100147, Continued Implementation of Homeland

Security Presidential Directive 12 (HSPD-12), April 29, 2011 (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

54. IAM Identity Management Business Requirements Guidance document, May 2013, (reference Enterprise Architecture Section, PIV/IAM (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

55. VA Memorandum “Mandate to meet PIV Requirements for New and Existing Systems” (VAIQ# 7712300), June 30, 2015, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4846

56. Trusted Internet Connections (TIC) Reference Architecture Document, Version 2.0, Federal Interagency Technical Reference Architectures, Department of Homeland Security, October 1, 2013, https://s3.amazonaws.com/sitesusa/wp-content/uploads/sites/482/2015/04/TIC_Ref_Arch_v2-0_2013.pdf

57. OMB Memorandum M-08-05, “Implementation of Trusted Internet Connections (TIC), November 20, 2007

58. OMB Memorandum M-08-23, Securing the Federal Government’s Domain Name System Infrastructure, August 22, 2008

59. VA Memorandum, VAIQ #7497987, Compliance – Electronic Product Environmental Assessment Tool (EPEAT) – IT Electronic Equipment, August 11, 2014 (reference Document Libraries, EPEAT/Green Purchasing Section, https://www.voa.va.gov/documentlistpublic.aspx?NodeID=552)

60. Sections 524 and 525 of the Energy Independence and Security Act of 2007, (Public Law 110–140), December 19, 2007

61. Section 104 of the Energy Policy Act of 2005, (Public Law 109–58), August 8, 2005

62. Executive Order 13693, “Planning for Federal Sustainability in the Next Decade”, dated March 19, 2015

63. Executive Order 13221, “Energy-Efficient Standby Power Devices,” August 2, 2001

64. VA Directive 0058, “VA Green Purchasing Program”, July 19, 2013

65. VA Handbook 0058, “VA Green Purchasing Program”, July 19, 2013

66. Office of Information Security (OIS) VAIQ #7424808 Memorandum, “Remote Access”, January 15, 2014, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

67. Clinger-Cohen Act of 1996, 40 U.S.C. §11101 and §11103

68. VA Memorandum, “Implementation of Federal Personal Identity Verification (PIV)

Credentials for Federal and Contractor Access to VA IT Systems”, (VAIQ# 7614373) July 9, 2015, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

69. VA Memorandum “Mandatory Use of PIV Multifactor Authentication to VA Information System” (VAIQ# 7613595), June 30, 2015, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

70. VA Memorandum “Mandatory Use of PIV Multifactor Authentication for Users with Elevated Privileges” (VAIQ# 7613597), June 30, 2015;

https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

71. “Veteran Focused Integration Process (VIP) Guide 2.0”, May 2017, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371

72. “VIP Release Process Guide”, Version 1.4, May 2016, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4411

73. “POLARIS User Guide”, Version 1.2, February 2016, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4412

74. VA Memorandum “Use of Personal Email (VAIQ #7581492)”, April 24, 2015, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

75. VA Memorandum “Updated VA Information Security Rules of Behavior (VAIQ #7823189)”, September, 15, 2017, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

3.0 SCOPE OF WORK

The Contractor shall provide VTP VetRide Subscription services to include maintenance, support, and equipment refresh of VTP VetRide. The Contractor shall serve as the single point of contact for all elements of VetRide to include Mobile Data Computers (MDC) refresh and installation, necessary telecom (voice, data & satellite plans) services, and other integration services as required for the VetRide.

4.0 PERFORMANCE DETAILS

4.1 PERFORMANCE PERIOD

The period of performance (PoP) shall be September 9, 2018 through March 8, 2019, followed by two 6-month option periods (if exercised).

Period of Performance

Base 9/9/2018 3/8/2019

Option 1 3/9/2019 9/8/2019

Option 2 9/9/2019 3/8/2020

Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO). If required, the CO may designate the Contractor to work during holidays and weekends.

There are ten (10) Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, four are set by date:

New Year's Day January 1 Independence Day July 4 Veterans Day November 11 Christmas Day December 25

If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six are set by a day of the week and month:

Martin Luther King's Birthday Third Monday in January Washington's Birthday Third Monday in February Memorial Day Last Monday in May Labor Day First Monday in September Columbus Day Second Monday in October Thanksgiving Fourth Thursday in November

4.2 PLACE OF PERFORMANCE

Performance will be at the Contractor’s facility, except when a face to face status or planning meeting is necessary or requested. Work at the Government site shall not take place on federal holidays or weekends unless directed by the contracting officer.

4.3 TRAVEL

The Government anticipates travel under this effort to perform the tasks associated with the effort, as well as to attend program-related meetings or conferences throughout the PoP. Include all estimated travel costs in your firm-fixed-price line items. These costs will not be directly reimbursed by the Government.

The total estimated number of trips in support of the program for this effort is Thirty (30, 10 for base and each option period) trips for MDC installation and implementation of the VetRide.

Location for status planning meetings will be determined by the Program Office. Anticipated locations could be any VAMC location not currently participating in the VTP program estimated at four (4) days per trip in duration. For estimation of the ten (10) trips per period please estimate at 12 MDC units per site and four (4) days per trip to include training:

Contract Year # Trips Duration/Trip

Base 10 4

Option 1 10 4

Option 2 10 4

Travel shall be in accordance with the Federal Travel Regulations (FTR) and requires advanced concurrence by the COR. Contractor travel within the local commuting area will not be reimbursed.

5.0 SPECIFIC TASKS AND DELIVERABLES

The Contractor shall preform the following:

5.1 PROJECT MANAGEMENT

5.1.1 CONTRACTOR PROJECT MANAGEMENT PLAN

The Contractor shall deliver a Contractor Project Management Plan (CPMP) that lays out the Contractor’s approach, timeline and tools to be used in execution of the contract. The CPMP should take the form of both a narrative and graphic format that displays the schedule, milestones, risks and resource support. The CPMP shall also include how the Contractor shall coordinate and execute planned, routine, and ad hoc data collection reporting requests as identified within the PWS. The initial baseline CPMP shall be concurred upon and updated as needed. The Contractor shall update and maintain the VA PM approved CPMP throughout the PoP.

Deliverable:

A. Contractor Project Management Plan

5.1.2 KICK-OFF MEETING

The Contractor shall hold a technical kickoff meeting within 5 days after contract award.

The Contractor shall present, for review and approval by the Government, the details of the approach, work plan, deliverables and project schedule for each effort. The Contractor shall specify dates, locations. The Contractor shall invite the Contracting Officer (CO), Contract Specialist (CS), COR, and the VA PM.

Deliverables:

A. Kickoff Meeting. Agenda

B. Kickoff Meeting Minutes

5.1.3 WEEKLY PROGRESS REPORT

The Contractor shall provide a weekly progress report in electronic form i.e. Microsoft Word and meet with the Program Office weekly to discuss VetRide task status activity, progress and cost management reports within 10 business days of award. The report shall include detailed instructions/explanations for any issues, to ensure that the software is working appropriately and issues are being addressed. These reports shall reflect data as of the last day of the preceding week.

The weekly Progress Reports shall cover all work completed during the reporting period and work planned for the subsequent reporting period. The report shall also continue also to identify any problems that arose and a description of how the problems were resolved. If problems have not been completely resolved, the Contractor shall provide an explanation including their plan and timeframe for resolving the issue. It is expected that the Contractor will keep in communication with VA accordingly so that issues that arise are transparent to both parties to prevent escalation of outstanding issues.

Dates and times for weekly meetings will be agreed upon during the kickoff meeting.

A. Weekly Progress Report

5.1.4 DOCUMENTATION UPDATES

Contractor shall review all documentation at the end of each the base period and each option period (if exercised). The Contractor shall review and update all of the documentation including, but not limited to the following documents: PIA, System Security Plan, and Contingency Plan.

5.2 VETRIDE SCHEDULING SOFTWARE SYSTEM

The Contractor shall provide VetRide scheduling software system on a license subscription basis. The VetRide Scheduling Software System shall include the functionality identified in subparagraphs 5.2 through 5.11 including installation, deployment and operational maintenance with an operational availability of at least 96% during core hours of operation (Monday through Sunday from 5:30 AM – 12:00 AM (EST).

5.2.1 SYSTEM RESPONSE TIME

VetRide shall have an average screen latency time of 1 second not to exceed 3 seconds in more than 0.1% of cases.

VetRide shall not exceed a lag time of 3 seconds for more than 0.1% of the time in a rolling 12-month period.

5.2.2 CONCURRENT USERS

VetRide shall enable multiple transportation coordinators and other users (e.g., systems administrators) to access server software across multiple VAMC’s without degradation of performance. VetRide shall be capable of tracking and communicating with multiple vehicles simultaneously deployed across multiple VAMC regions.

The VetRide scheduling and routing software shall support not less than 1,140 concurrent users. This is a rough approximation based on average of 7.5 users/drivers per site times the final number of sites (152). Final numbers are TBD.

5.2.3 ONSITE INSTALLATION SERVICES

The Contractor shall provide migration support of existing data for sites that are new to the VTP Program upon implementation of the VetRide.

5.2.4 ROUTING CAPABILITIES

VetRide provides interactive routing and re-routing planning for vehicles which has the ability to calculate a large distance matrix, up to 500x500 way points, for route planning and optimization.

The Contractor shall provide interactive multiple vehicle route planning capability based on time and location clustering of rides. Interactive route planner shall continuously optimize the routes as user adds or deletes ride requests from the planner in order to increase productivity of the staff, allow ability to lock waypoints of a route. The real-time optimization shall not re-optimize visiting sequence of locked waypoints and shall ensure suitability of vehicle for a ride based on requested resources and vehicle’s resources. VetRide enables real-time communication of routing information to dispatched drivers.

The Contractor VetRide subscription service shall support and maintain the following routing capabilities:

5.2.4.1 AUTOMATED ROUTING

The Contractor shall maintain automated interactive routing which automatically calculates routes for multiple vehicles and drivers and dispatches based on current traffic conditions, Veteran location, destination, wait time, travel time, load time, vehicle availability, driver availability, vehicle resources, current location when en route, and appointment time of the Veteran(s) being transported.

5.2.4.2 MANUAL ROUTING

The VetRide currently enables VTP staff to override auto-scheduling and manually modify routes by providing or locking waypoints or “legs” of a trip. Real-time optimization does not re-optimize visiting sequence of locked waypoints and ensures suitability of vehicle for a ride based on requested resources and vehicle resources.

5.2.4.3 ROUTING AND BEST ORDER

The VetRide currently provides best order and routing instructions based current traffic conditions, Veteran location, destination, wait time, travel time, load time, and appointment time of the Veteran being transported

5.2.4.4 DRIVER NAVIGATIONAL DIRECTIONS

The VetRide currently communicates in real-time navigational turn by turn directions and navigation in offline mode.

5.2.4.5 REAL-TIME AUTOMATED RE-ROUTING

The VetRide currently allows real-time automated re-routing of van and driver based on new or removed Veteran Destination To and/or Veteran Destination from entries. The automated rerouting feature shall allow for manual updates and changes to propose schedules utilizing an interactive user interface which shall be immediately followed by a re-optimized route and visual display for user final approval. The routing schedule built by the auto-scheduling optimizer shall display pickup time, drop-off time, appointment time, and wait time for each Veteran being transported.

5.2.4.6 RIDE ROUTE SCHEDULE UPDATES

The VetRide currently updates ride route schedules in real-time based on traffic delays, weather, or other variables identified during the ride. These updates then trigger passenger alerts utilizing the customized rules engine and notifications.

5.2.4.7 ROUTE OPTIMIZATION

The VetRide currently automates optimized route scheduling for each vehicle and driver to minimize distance,…