S01 - Draft VA POTS Replacement -.docx

Solicitation Number: 36C10A24R0003 VA POTS Replacement

Department of Veterans Affairs

SOLICITATION NUMBER: 36C10A24R0003

for VA POTS Replacement

Using the General Services Administration EIS Contract

DRAFT: Version 6.c.3 04/17/2024

Table of Contents

1. THIS CONTRACT IS A RATED ORDER

RATING

PAGE OF

PAGES

UNDER DPAS (15 CFR 700)

2. CONTRACT NUMBER

3. SOLICITATION NUMBER

4. TYPE OF SOLICITATION

5. DATE ISSUED

6. REQUISITION/PURCHASE NUMBER

SEALED BID (IFB)

NEGOTIATED (RFP)

7. ISSUED BY

CODE

8. ADDRESS OFFER TO

(If other than Item 7) NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

9. Sealed offers in original and _____________________________ copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the depository located in until local time _______________________ (Hour) (Date) CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All Offers are subject to all terms and conditions contained in this solicitation.

A. NAME

B. TELEPHONE (NO COLLECT CALLS)

C. E-MAIL ADDRESS

AREA CODE

NUMBER

EXTENSION

(X)

SEC.

DESCRIPTION

PAGE(S)

(X)

SEC.

DESCRIPTION

PAGE(S)

PART I - THE SCHEDULE

PART II - CONTRACT CLAUSES

A

SOLICITATION/CONTRACT FORM

I

CONTRACT CLAUSES

B

SUPPLIES OR SERVICES AND PRICES/COSTS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

C

DESCRIPTION/SPECS./WORK STATEMENT

J

LIST OF ATTACHMENTS

D

PACKAGING AND MARKING

PART IV - REPRESENTATIONS AND INSTRUCTIONS

E

INSPECTION AND ACCEPTANCE

F

DELIVERIES OR PERFORMANCE

G

CONTRACT ADMINISTRATION DATA

L

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

H

SPECIAL CONTRACT REQUIREMENTS

M

EVALUATION FACTORS FOR AWARD

K

REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within ________ calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

10 CALENDAR DAYS (%)

20 CALENDAR DAYS (%)

30 CALENDAR DAYS (%)

CALENDAR DAYS (%)

(See Section I, Clause No. 52-232-8)

14. ACKNOWLEDGEMENT OF AMENDMENTS

AMENDMENT NO.

DATE

AMENDMENT NO.

DATE

(The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

UEI:

EFT:

CODE

FACILITY

16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER

15A. NAME AND

ADDRESS OF

OFFEROR

(Type or print)

15B. TELEPHONE NUMBER

17. SIGNATURE

18. OFFER DATE

AREA CODE

NUMBER

EXTENSION

15C. CHECK IF REMITTANCE ADDRESS IS DIFFERENT FROM

ABOVE - ENTER SUCH ADDRESS IN SCHEDULE.

19. ACCEPTED AS TO ITEMS NUMBERED

20. AMOUNT

21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

ITEM

(4 copies unless otherwise specified) 10 U.S.C. 2304(c) 41 U.S.C. 3304(a) ( )

24. ADMINISTERED BY (If other than Item 7)

25. PAYMENT WILL BE MADE BY

CODE

PHONE:

FAX:

26. NAME OF CONTRACTING OFFICER (Type or print)

27. UNITED STATES OF AMERICA

28. AWARD DATE

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

(Signature of Contracting Officer)

(REV. 6/2014)

10. FOR INFORMATION CALL:

11. TABLE OF CONTENTS

AUTHORIZED FOR LOCAL REPRODUCTION

STANDARD FORM 33

Previous edition is unusable Prescribed by GSA-FAR (48 CFR) 53.214(c)

SOLICITATION, OFFER AND AWARD

SOLICITATION

OFFER (Must be fully completed by offeror) AWARD (To be completed by Government)

TAC

N/A

36C10A24R0003

X

Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724 Department of Veterans Affairs Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724 10:00

CDT

04-19-2024 Anthony Browner 512-981-4219 Anthony.browner@va.gov See Attached Table of Contents X

X

X

X

X

X

X

X

X

X

X

Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724 Y Department of Veteran Affairs Financial Services Center P.O. Box 149971

Austin TX 78714-8971

(877) 353-9791

Solicitation Number: 36C10A24R0003

Solicitation/Contract Form Continued Description The purpose of this Task Order (TO) is to provide the Department of Veterans Affairs (VA) with Plain old Telephone Service (POTS) replacement services as defined in Section B, for the duration of the period of performance defined in this order. This TO is placed in accordance with the General Service Administration (GSA) Enterprise Infrastructure Solutions (EIS) Indefinite Delivery Indefinite Quantity contract vehicle.

Supplies or Services and Prices/Costs Inclusive Pricing of Services

Any equipment, material, facility, site preparation, or service required in the performance of this task order for which a price is not specifically identified in the price proposal shall be considered to be included in the price of another item or provided at no cost to the government, except as otherwise provided for in this fair opportunity solicitation.

Base Period – Date of Award – September 30, 2024.

The Contractor shall provide services as defined in Section C Statement of Work.

- Non-Recurring Cost (NRC)

- Monthly Recurring Charge (MRC)

- Usage

The quantities identified in this section represent not to exceed amounts based on the individual breakout identified in Section J Attachment Pricing Workbook.

Option Period One: Option for an additional 12 months of service IAW FAR 52.217-9, “Option to Extend the Term of the Contract” – October 01, 2024 – September 30, 2025.

The Contractor shall provide services as defined in Section C Statement of Work.

- Non-Recurring Cost (NRC)

- Monthly Recurring Charge (MRC)

- Usage

The quantities identified in this section represent not to exceed amounts based on the individual breakout identified in Section J Attachment Pricing Workbook.

Option Period Two: Option for an additional 12 months of service IAW FAR 52.217-9, “Option to Extend the Term of the Contract” – October 01, 2025 – September 30, 2026.

The Contractor shall provide services as defined in Section C Statement of Work.

- Non-Recurring Cost (NRC)

- Monthly Recurring Charge (MRC)

- Usage

The quantities identified in this section represent not to exceed amounts based on the individual breakout identified in Section J Attachment Pricing Workbook.

Option Period Three: Option for an additional 12 months of service IAW FAR 52.217-9, “Option to Extend the Term of the Contract” – October 01, 2026 – September 30, 2027.

The Contractor shall provide services as defined in Section C Statement of Work.

- Non-Recurring Cost (NRC)

- Monthly Recurring Charge (MRC)

- Usage

The quantities identified in this section represent not to exceed amounts based on the individual breakout identified in Section J Attachment Pricing Workbook.

Option Period Four: Option for an additional 12 months of service IAW FAR 52.217-9, “Option to Extend the Term of the Contract” – October 01, 2027 – September 30, 2028.

The Contractor shall provide services as defined in Section C Statement of Work.

- Non-Recurring Cost (NRC)

- Monthly Recurring Charge (MRC)

- Usage

The quantities identified in this section represent not to exceed amounts based on the individual breakout identified in Section J Attachment Pricing Workbook.

Option Period FOUR Subtotal

Option Period Five: Option for an additional 12 months of service IAW FAR 52.217-9, “Option to Extend the Term of the Contract” – October 01, 2028 – September 30, 2029

The Contractor shall provide services as defined in Section C Statement of Work.

- Non-Recurring Cost (NRC)

- Monthly Recurring Charge (MRC)

- Usage

The quantities identified in this section represent not to exceed amounts based on the individual breakout identified in Section J Attachment Pricing Workbook.

Option Period Six: Option for an additional 12 months of service IAW FAR 52.217-9, “Option to Extend the Term of the Contract” – October 01, 2029 – September 30, 2030.

The Contractor shall provide services as defined in Section C Statement of Work.

- Non-Recurring Cost (NRC)

- Monthly Recurring Charge (MRC)

- Usage

The quantities identified in this section represent not to exceed amounts based on the individual breakout identified in Section J Attachment Pricing Workbook.

Option Period Seven: Option for an additional 12 months of service IAW FAR 52.217-9, “Option to Extend the Term of the Contract” – October 01, 2030 – September 30, 2031

The Contractor shall provide services as defined in Section C Statement of Work.

- Non-Recurring Cost (NRC)

- Monthly Recurring Charge (MRC)

- Usage

The quantities identified in this section represent not to exceed amounts based on the individual breakout identified in Section J Attachment Pricing Workbook.

Option Period eight: Option for an additional 12 months of service IAW FAR 52.217-9, “Option to Extend the Term of the Contract” – October 01, 2031 – July 30, 2032

The Contractor shall provide services as defined in Section C Statement of Work.

- Non-Recurring Cost (NRC)

- Monthly Recurring Charge (MRC)

- Usage

The quantities identified in this section represent not to exceed amounts based on the individual breakout identified in Section J Attachment Pricing Workbook.

Option for an additional 6 months of service IAW FAR 52.217-8, “Option to Extend Services” – 6 Months. The Government may unilaterally exercise at one time or multiple times.

The Contractor shall provide services as defined in Section C Statement of Work.

- Non-Recurring Cost (NRC)

- Monthly Recurring Charge (MRC)

- Usage

The quantities identified in this section represent not to exceed amounts based on the individual breakout identified in Section J Attachment Pricing Workbook.

Economic Price Adjustments The task order prices have to be at or below the EIS refreshed prices in the years starting July 2022-July 2027 and July 2027-July 2032. The task order prices cannot exceed the EIS contract refreshed prices. If the task order prices exceed the EIS contract refreshed prices then the CLIN price will be adjusted via a task order modification to match the EIS contract refreshed price, and/or the refresh prices will match the discount(s) provided in the original order proposals.

Special Considerations for Assigning NSCs to PHubs

If the contractor assigns a new VA building NSC (Network Site Code) to an existing PHub (Pricing Hub) or to a new PHub, the contractor shall submit an EIS contract modification to GSA. If awarded by GSA, then the TO will need to be modified to add the new access prices at rates mutually agreed upon by the contractor and agency but not to exceed the contract rates awarded by GSA.

Pricing Workbook The contractor shall enter prices using the Pricing workbook provided in Section J.1 of this solicitation.

General Pricing Requirements The Contractor shall deliver in accordance with the price schedule references for the services, related priced features described in Section C – Statement of Work (SOW) of this TO. The Pricing Workbook(s) identifies specific CLINs within each service; however, all EIS contract prices are applicable to the TO. Post-award implementation decisions that are within the broad scope and necessary to meet the overall objectives of the TO may necessitate VA modify the Pricing Workbook to include additional EIS contract CLINs than those specifically built into the price model. In these circumstances, VA will negotiate with the Contractor a bi-lateral modification that updates Section B and the Pricing Workbook.

Any equipment, material, facility, site preparation, labor, training, or service required in the performance of this TO for which a price is not specifically identified in the price tables will be considered to be included in the price of another item or provided at no additional cost to the Government, except as otherwise provided for in this TO. The Contractor may waive any charge at any time.

The quantities contained in the Section J.1Pricing Workbook(s) are estimates that derive the minimum totals dollar value for each period. VA intends to obligate the minimum total dollar value for each period at time of award or at time of option exercise, if VA unilaterally exercises an option period. Actual quantities may vary during the VA TO performance period and will be based on actual SOs placed. VA reserves the right to issue within scope modifications for additional quantities as needed. The quantities for optional CLINs and/or option periods contained in the tables found in Section J.1 Pricing Workbook(s) are VA's best estimates and are not a guarantee of future requirements, and actual quantities ordered placed on SOs for optional CLINs and/or option periods may vary during the TO performance period.

Service References The following table provides a list of section references for the services being sought by this solicitation. For each service, the corresponding Section B and Section C references in the EIS contract as well as this solicitation are listed, along with an indication of whether the service is mandatory or optional to order.

Table B.1VA EIS Services

References Mandatory or Optional

Internet Protocol Service (IPS)

The technical requirements for IPS are specified in Section C.8 and all subsections, as applicable, of this TO. The Contractor shall use the CLINs defined in Section B.2.1.7 of the EIS Contract and in Table B-6 below for IPS pricing.

Broadband Internet Service (BIS)

The Contractor shall provide Broadband Internet Service (BIS) per Section C.2.1.8 of the EIS contract and Section C.9 in the SOW. The Contractor shall use the CLINs defined in Section B.2.1.8 of the EIS Contract for BIS pricing.

Cable & Wiring The Contractor shall provide Cable and Writing (CW) per Section C.2.12 of the EIS Contract and Section C.10 in the SOW. The Contractor shall use the CLINs defined in Section B.2.12 of the EIS Contract when proposing CW pricing.

Wireless Services (MWS) The Contractor shall provide Wireless Service per Section C.2.6 of the EIS Contract and Section C.11 in the SOW. The Contractor shall use the CLINs defined in Section B.2.6 of the EIS Contract when proposing MWS pricing.

Managed Network Service (MNS)

The Contractor shall provide Manage Network Service (MNS) per Section C.2.8.1 of the EIS Contract and Section C.12 in the SOW. The Contractor shall use the CLINs defined in Section B.2.8.1 of the EIS Contract when proposing IPVS pricing.

Service Related Equipment (SRE) The Contractor shall provide Service Related Equipment (SRE) per Section C.2.10 of the EIS Contract and Section C.13 in the SOW. The Contractor shall use the CLINs defined in Section B.2.10 of the EIS Contract when proposing SRE pricing.

Internet Protocol Voice Service The Contractor shall provide Internet Protocol Voice Service (IPVS) per Section C.2.2.1 of the EIS Contract and Section C.14 in the SOW. The Contractor shall use the CLINs defined in Section B.2.2.1 of the EIS Contract when proposing IPVS pricing.

Circuit Switched Voice Service The Contractor shall provide Circuit Switched Voice Service (CSVS) per Section C.2.2.2 of the EIS Contract and Section C.14 in the SOW. The Contractor shall use the CLINs defined in Section B.2.2.2 of the EIS Contract when proposing CSVS pricing.

Task Order Unique CLINs (TUCs)

In accordance with the EIS Contract, the Contractor shall provide Task Order Unique CLINS (TUCs) for delivery of services as defined in Section C of this TO when applicable and approved by the OCO.

General Pricing and Other Requirements (GEN)

The Contractor shall use the definitions, requirements, and CLINS defined in Section B.4.1.14 of the EIS Contract.

A.1.1.1 Expedited Service Provisioning Intervals

The Contractor shall provide priority provisioning to meet internal project schedule requirements. Approximately 1,500 SOs (or less than 25 percent) are expedited annually. Expedited SOs are listed in Table B-7 General TUC Pricing Reference and their associated AAs. The following cases apply to each of the services listed:

1) New service/feature initiation with direct circuit involvement, but no local coordination, T1/E1 or above but less than T3/E3

2) New service/feature initiation with direct circuit involvement and one local coordination, T1/E1 or above but less than T3/E3

3) Additional charge for expedite of each additional local coordination in the Service Order, T1/E1 or above but less than T3/E3

4) Due date change of an expedite with direct circuit involvement, but no local coordination, T1/E1 or above but less than T3/E3

5) New service/feature initiation with direct circuit involvement, but no local coordination >=T3/E3

6) New service/feature initiation with direct circuit involvement and one local coordination >=T3/E3

7) Additional charge for expedite of each additional local coordination in the Service Order >=T3/E3

8) Due date change of an expedite without access and/or transport circuit involvement >=T3/E3 Expedited Provisioning should be priced as a Non-Recurring charge.

Table B-7. General TUC List

Section G.8.2.2 of the EIS Contract includes Standard Service Provisioning intervals;

Requirements This is the VA solicitation for POTS Replacement services utilizing the General Services Administration’s Enterprise Infrastructure Solutions (EIS) contract.

The baseline requirements for the services sought herein are defined in Section C of the EIS contract. The VA expects that all EIS contractors provide the baseline level of service. The VA has additional agency-specific requirements that are described in this solicitation and will be assessed as part of the technical evaluation process defined in Section M Evaluation Factors for Award of this solicitation. This solicitation describes the full range of services required.

The contractor shall provide all personnel, transportation, equipment, tools, materials, supplies, installation, management, supervision, engineering, maintenance, testing, and services necessary to make circuits/services fully operational and to perform all tasks and functions as defined in this solicitation.

Consistent with Section C.2.11of the EIS contracts, the contractor shall provide, at no additional cost to the government, all service-related labor necessary to implement the services. The contractor shall propose any Service-Related Equipment (SRE) necessary to implement and manage the service.

Service(s) Sought.

VA seeks to acquire the following EIS service(s):

NOTE: If any service below is marked with a star (*), it is designated as optional, i.e., a service that VA may order. Optional services represent a legitimate need based on such things as potential future requirements, forecasted data and estimated quantities but are ordered if and when VA chooses to do so. In contrast, the services that are not marked with a star are mandatory, i.e., services that the agency intends to order. Offerors shall include all services (mandatory and optional) in their proposals.

The table below associated the service identified in this solicitation with their applicable periods of performance. The base period and option period intervals are defined in Section H.2 of this solicitation.

Option Period

Project Title VA POTS Replacement Project Overview This effort is for a turn-key vendor managed and maintained solution to replace existing VA POTS lines.

Project Background VA currently depends on legacy technology known as POTS over traditional copper wires to meet part of the agency’s mission telecommunications goals.

Voice services over traditional analog loops which are also known as Plain Old Telephone Service (POTS) have been sunsetting and services have been increasing in cost and decreasing in availability.

This effort is to replace POTS with alternative technologies to provide service for Fire, Life, Safety Applications, Fax, Security Alarms, Fire Alarms, Elevators, Security Gate/Door Access Box/ Blue light phones, Voice contingency, Enhanced 911 (E911), and remote access system.

Description of Current Environment VA provides high-availability critical communications services (i.e., medical centers, regional offices, administrative offices, and top-level National Cemetery Administration (NCA) sites) with multiple locations in CONUS, OCONUS in Alaska, Hawaii, and US Territories of Puerto Rico, Virgin Islands, American Samoa, and Republic of the Philippines.

VA continues to expand the number of locations to better meet it’s Mission to service our nation’s Veterans and their families.

Project Scope The scope of this TO is to provide POTS replacement services for the VA enterprise as identified in this SOW.

The baseline requirements for the services required under this TO are defined in Section C of the EIS Contract. Specific sections are annotated in the associated service sections below. The Contractor shall provide the level of service and support specified in the EIS Contract, and as more specifically described below as VA agency-specific related requirements.

The Contractor shall provide successful, timely, and orderly transformation of all VA’s POTS to a replacement service that is acceptable to the VA. The scope of this TO includes all legacy voice and related services from VA contracts and any new, optional, or enhanced services as defined in this TO.

During the Period of Performance of this TO, the Contractor shall identify and propose within scope technology refresh of voice services that refine and enhance the Contractors offerings in order to keep current with technological changes and updates. VA will negotiate and award modifications based on the Contractor’s technology refresh. Technology refresh modifications will allow VA to continue to acquire, implement, and manage in-scope enhancements and services as needed to meet VA mission needs. Accordingly, the scope of this TO includes the current functionality described in this SOW, as well as those future services and capabilities offered through the GSA EIS Contract that will replace or improve functionality for VA voice services. In-scope future services may only be added to the TO through formal modification as necessary.

In addition, specific services in this TO will be provided as unique TO Projects as defined in Section G.3.3.3.3 of the EIS Contract. Each TO Project service proposal shall be requested by SOs that define the type and location of services to be delivered.

Applicable Documents In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:

44 U.S.C. § 3541-3549, “Federal Information Security Management Act (FISMA) of 2002” “Federal Information Security Modernization Act of 2014” Federal Information Processing Standards (FIPS) Publication 140-2, “Security Requirements for Cryptographic Modules” FIPS Pub 199. “Standards for Security Categorization of Federal Information and Information Systems,” February 2004 FIPS Pub 200, “Minimum Security Requirements for Federal Information and Information Systems,” March 2006 FIPS Pub 201-3, “Personal Identity Verification of Federal Employees and Contractors,” January 2022 10 U.S.C. § 2224, "Defense Information Assurance Program" 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974.”

Public Law 109-461, Veterans Benefits, Health Care, and Information Technology Act of 2006, Title IX, Information Security Matters 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964” VA Directive 0710, “Personnel Security and Suitability Program,” June 4, 2010 VA Handbook 0710, “Personnel Security and Suitability Program,” May 2, 2016 VA Directive, “Internet/Intranet Services,” August 5, 2019 36 C.F.R. Part 1194 “Information and Communication Technology Standards and Guidelines,” January 18, 2017 Office of Management and Budget (OMB) Circular A-130, “Managing Federal Information as a Strategic Resource,” November 28, 2000 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed Services (CHAMPUS)” NIST SP 800-66 Rev. 2, “An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule,” February 2024 Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended, January 18, 2017 Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004 VA Directive 6500, “VA Cybersecurity Program,” February 24, 2021 VA Handbook 6500, “Risk Management Framework for VA Information Systems VA Information Security Program,” February 24, 2021 VA Handbook 6500.2, “Management of Breaches Involving Sensitive Personal Information (SPI),” June 30, 2023 VA Handbook 6500.5, “Incorporating Security and Privacy into the System Development Lifecycle,” March 22, 2010 VA Handbook 6500.6, “Contract Security,” March 12, 2010 VA Handbook 6500.8, “Information System Contingency Planning,” April 6, 2011 VA Handbook 6500.10, “Mobile Device Security Policy,” February 15, 2018 VA Handbook 6500.11, “VA Firewall Configuration,” August 22, 2017 VA Office of Information and Technology (OIT) Process Asset Library VA Technical Reference Model (TRM) VA Directive 6508, “Implementation of Privacy Threshold Analysis and Privacy Impact Assessment,” October 15, 2014 VA Handbook 6510, “VA Identity and Access Management,” January 15, 2016 VA Directive and Handbook 6513, “Secure External Connections,” October 12, 2017 VA Directive 6300, “Records and Information Management,” September 21, 2018 VA Handbook, 6300.1, “Records Management Procedures, “March 24, 2010 NIST SP 800-37 Rev 2, “Risk Management Framework for Information Systems and Organizations: A System Life Cycle Approach for Security and Privacy,” December 2018 NIST SP 800-53 Rev. 5, “Security and Privacy Controls for Federal Information Systems and Organizations,” September 23, 2020 (includes updates as of 12/10/2020) VA Directive 0735, “Homeland Security Presidential Directive 12 (HSPD-12) Program,” October 26, 2015 VA Handbook 0735, “Homeland Security Presidential Directive 12 (HSPD-12) Program,” March 24, 2014 OMB Memorandum 05-24, “Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors,” August 5, 2005 OMB Memorandum M-19-17, “Enabling Mission Delivery Through Improved Identity, Credential, and Access Management,” May 21, 2019 OMB Memorandum, “M-17-15, Rescission of Memoranda Relating to Identity Management,” January 19, 2017 Federal Identity, Credential, and Access Management (FICAM) Roadmap and Implementation Guidance, December 2, 2011, (NOTE: Part A of the FICAM Roadmap and Implementation Guidance, v2.0, was replaced in 2015 with updated Architecture NIST SP 800-116 Rev 1, “Guidelines for the Use of Personal Identity Verification (PIV) Credentials in Facility Access, “June 2018 NIST SP 800-63-3, 800-63A, 800-63B, 800-63C, “Digital Identity Guidelines,” updated March 02, 2020 NIST SP 800-157, “Guidelines for Derived PIV Credentials,” December 2014 Draft National Institute of Standards and Technology Interagency Report (NISTIR) 7981, “Mobile, PIV, and Authentication,” March 2014 IAM Identity Management Business Requirements Guidance document, May 2013, (reference Enterprise Architecture Section, PIV/IAM VA Memorandum “Personal Identity Verification (PIV) Logical Access Policy Clarification,” July 17, 2019 Trusted Internet Connections (TIC) 3.0 Core Guidance Documents OMB Memorandum M-19-26, “Update to the Trusted Internet Connections (TIC) Initiative,” September 12, 2019 OMB Memorandum M-17-26, Reducing Burden for Federal Agencies by Rescinding and Modifying OMB Memoranda,” June 15, 2017 Sections 524 and 525 of the Energy Independence and Security Act of 2007, (Public Law 110–140), December 19, 2007 Section 104 of the Energy Policy Act of 2005, (Public Law 109–58), August 8, 2005 Executive Order 13834, “Efficient Federal Operations,” dated May 17, 2018 Executive Order 13221, “Energy-Efficient Standby Power Devices,” August 2, 2001 VA Directive 0057, “VA Environmental Management Program,” October25, 2022 Office of Information Security (OIS) VAIQ #7424808 Memorandum, “Remote Access,” January 15, 2014 Clinger-Cohen Act of 1996, 40 U.S.C. §11101 and §11103 “Veteran Focused Integration Process (VIP) Guide 4.0,” January 2021 VA Memorandum “Proper Use of Email and Other Messaging Services,” January 2, 2018, “DevSecOps Product Line Management Playbook” version 2.0, May 2021 NIST SP 500-267B Revision 1, “USGv6 Profile,” November 2020 OMB Memorandum M-21-07, “Completing the Transition to Internet Protocol Version 6 (IPv6),” November 19, 2020 Social Security Number (SSN) Fraud Prevention Act of 2017 Section 240 of the Consolidated Appropriations Act (CAA) 2018, March 23, 2018

Functional Requirements

VA currently has multiple contracts that provide POTS service withing VA. VA requires the provision of EIS services to meet the needs stated in this section. The Contractor’s services shall meet the minimum requirements described in the referenced section for the service in the EIS Contract, as well as any VA specific related requirements detailed in this TO. Contractors are expected to propose an appropriate mix of services to replace existing POTS Lines.

The contractor shall engineer, design, configure, deliver, and maintain POTS Line Replacement at all locations listed in Section J.1 Pricing Workbook. Any solution proposed shall meet and/or comply with the following:

FCC Part 15B Class B FCC EMC Conformity NFPA72 National Fire Alarm and Signaling Code® ASME A17.1 Elevator Code PCI Payment Card Industry Encryption HIPAA Health Privacy UL1610 Central-Station Burglar-Alarm Systems UL985 Fire Warning Control Systems UL1023 Household Burglar Alarm Systems UL864 Accessories for Fire Alarm Systems UL2525 Two-Way Emergency Communications/Area of Refuge

The Contractor shall ensure the locations and services defined in Section J.1 Pricing Workbook(s) shall be designed and configured to provide 99.999% availability from the point of demarcation (POD), demarcation extension, or demarcation to all other locations.

The Contractor shall provide the services defined in the sub-sections below, in the quantities and locations identified in Section J.1 Pricing Workbook. Managed Services, as defined in SOW Section C.12 of this TO, shall be delivered as blocks of services to ensure a unified service.

In addition to the standards listed is the referenced sections of the EIS Contract, the Contractor shall be compliant with the applicable documents listed in Section J of this TO.

Internet Protocol Service (IPS)

The contractor's proposed IPS solution shall meet the requirements described in Section C.2.1.7 Internet Protocol Service of the EIS contract.

Connectivity

The contractor's proposed offering shall meet the connectivity requirements as described in Section C.2.1.7.1.3 Connectivity within the IPS section in the EIS contract.

Technical Capabilities

The contractor’s proposed service shall include the technical capabilities as described in Section C.2.1.7.1.4 Technical Capabilities within the IPS section of the EIS contract.

Features

The contractor’s proposed offering shall include the features in the EIS contract. These features are described in Section C.2.1.7.2 Features within the IPS section of the EIS contract.

Performance Metrics

The contractor's proposed IPS solution shall meet the performance levels as specified in the EIS contract in IPS Section C.2.1.7.4 Performance Metrics and Section G.8.2.1 Service Performance SLAs.

Broadband Internet Service (BIS)

The contractor's proposed BIS solution shall meet the requirements described in Section C.2.1.8 Broadband Internet Service of the EIS contract.

Connectivity

The contractor's proposed offering shall meet the connectivity requirements as described in Section C.2.1.8.1.3 Connectivity within the BIS section in the EIS contract.

Technical Capabilities

The contractor’s proposed service shall include the technical capabilities as described in Section C.2.1.8.1.4 Technical Capabilities within the BIS section of the EIS contract.

Interfaces

The contractor’s proposed service shall include the UNIs at the SDP for BIS provisioning described in Section C.2.1.8.1.3 Interfaces within the BIS section of the EIS contract.

Features

The contractor’s proposed offering shall include the features in the EIS contract. These features are described in Section C.2.1.8.2 Features within the BIS section of the EIS contract.

Performance Metrics

The contractor's proposed BIS solution shall meet the performance levels as specified in the EIS contract in BIS Section C.2.1.8.4 Performance Metrics and Section G.8.2.1 Service Performance SLAs.

Cable and Wiring Service (CWS)

Cable and Wiring Service (CWS) consists of contractor-provided connectivity using the appropriate cabling and wiring, related trenching, ducting, grounding, as well as lightning protection systems in accordance with the TO and appropriate standards. The site preparation work done by the contractor under this contract must conform to applicable federal, regional, and local codes, and must conform to accepted industry installation and construction practices. All planned work and code compliance will be subject to OCO review and approval prior to the start of work. The contractor will be required provide all tools and test equipment necessary to perform the site preparation as specified in the TO and will retain ownership of the tools and test equipment unless otherwise specified in the TO. The agency will furnish facilities and utilities to the contractor that already are installed at the site, including light, heat, ventilation, and power. Additionally, the contractor must provide a warranty period of at least one (1) year for the premises wiring/cabling after service acceptance. The detailed requirements for CWS as described in Section C.2.12 of the EIS contract apply.

The VA will use CWS to support a wide range of cable and wiring requirements to enable VA and related users to meet mission critical responsibilities.

The contractor's proposed CWS solution shall meet the requirements described in Section C.2.12 Cable and Wiring of the EIS contract.

Technical Capabilities

The contractor’s proposed service shall comply with the requirements as described in Section C.2.12 of the EIS contract and in accordance with Section C.2.10 Service-Related Equipment of the EIS contract for CWS.

CW Internal to Service Delivery Point

The Contractor shall provide CW to support VA user premise cable and wiring requirements to enable VA and related users to meet mission critical responsibilities. As identified in the SO, the CW provided to VA by Contractor shall include:

1. Providing VA user premise installation services for equipment necessary to provide telecommunications services and related supporting IT services.

2. Providing required connectivity using cabling and wiring, and related trenching, ducting,…