P02- RFI North52_SAM_Write Up.pdf

REQUEST FOR INFORMATION

RFI NOTICE | VA-24-00015193 | Brand Name North52 Business Process Activities (BPA) Software Maintenance

This is a Request for Information (RFI) only. This RFI is for planning purposes only and shall not be considered an Invitation for Bid, Request for Task Execution Plan, Request for Quotation or a Request for Proposal. Additionally, there is no obligation on the part of the Government to acquire any products described in this RFI. Your response to this RFI will be treated only as information for the Government to consider. You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI.

This RFI does not constitute a solicitation for quotes/proposals or the authority to enter negotiations to award a contract. No funds have been authorized, appropriated, or received for this effort. Interested parties are responsible for adequately marking proprietary, restricted, or competition sensitive information contained in their response.

The Government does not intend to pay for the information submitted in response to this RFI. Any Service-Disabled Veteran-owned small businesses (SDVOSBs) or Veteran-owned small businesses (VOSBs) responding to this notice must include their intent and ability to meet set-aside requirements for performance of this effort in accordance with the Department of Veterans Affairs (VA) Acquisition Regulation (VAAR) 852.219-10 or 852.219-11, VA Notice of Total SDVOSB/VOSB Set-Aside; specifically the requirement for at least 50 percent of the cost of manufacturing or 50 percent of the services be performed by yourself and/or other eligible/verified SDVOSB/VOSB concerns; and verification from the VA Center for Verification and Evaluation. It is requested that all companies interested in participating in this effort please note their interest and provide indication of their respective capabilities to perform the effort described below. It is the responsibility of potential offerors to monitor the Governmentwide Point of Entry for additional information pertaining to this requirement.

REQUIREMENT:

The purpose of this RFI is to identify qualified contractors that are “approved” resellers of brand name North52 software. That can provide North52 software licenses and maintenance support services.

The Department of Veterans Affairs (VA), Office of Information & Technology, Enterprise Program Management Office (EPMO), Veterans Experience Services (VES) Portfolio, Veteran Relationship Management (VRM) requires renewal of one (1) existing North52 Business Process Activities (BPA) Software licenses for the VRM program, that meets the draft Performance Work Statement (PWS) in section 1.0 of this document. If interested and capable of providing for this effort, please see “How to Respond” instructions below.

HOW TO RESPOND:

Responses should be as complete and informative as possible. Responses shall be limited to no more than 10 pages and include:

a. Describe company’s technical capabilities to meet the requirement.

1. Is the solution a commercial-off-the-shelf (COTS).

2. Is customization required to meet the PD requirements. If so, provide how the customization meets the requirements and be sure the Rough Order of Magnitude address the customization.

3. Provide a stated OEM letter as an approved/authorized reseller.

b. Provide commercially available list pricing for the solution that can meet the Government’s minimum requirements, including recommended quantities and unit pricing. If commercially available list pricing is not available, provide a Rough Order of Magnitude, including estimated quantities, unit pricing, and any additional anticipated costs to meet the Governments minimum requirements.

c. Identify company name, address, email, and telephone number. Include a name, email, and the telephone number of a point of contact having the authority and knowledge to clarify responses with government representatives.

d. Include the company’s DUNS number, CAGE code, a statement regarding socioeconomic status (including business type (s)/certifications(s) such as SDB, 8(a), HUBZone, SDVOSB, WOSB, etc.).

e. Identify if your company is the Original Equipment Manufacturer (OEM) of the solution or a reseller. If you are the OEM, do you have resellers available?

f. Identify existing contract vehicle(s) numbers you currently hold for which this requirement would be within scope for this solution (i.e., General Services Administration (GSA), National Aeronautics and Space Administration (NASA) Solutions for Enterprise-Wide Procurement (SEWP) V Government Wide Acquisition Contract (GWAC), GWAC, etc.).

g. Indicate the likelihood of your company responding to a solicitation should this effort result in an acquisition. Note: Small businesses should include intent and ability to meet set-aside requirements for performance of this effort, if applicable.

h. Respondents are requested to identify any additional information considered applicable to this RFI.

INSTRUCTIONS FOR SUBMITTING QUESTIONS AND RESPONSES:

Responses shall be submitted electronically via Jay Upton at jermell.upton@va.gov no later than 3:00 PM EST, July 8, 2024. Information submitted by any other method will not be considered.

PERFORMANCE WORK STATEMENT (PWS)

1.0 BACKGROUND

The Department of Veterans Affairs (VA), Office of Information & Technology, Enterprise Program Management Office (EPMO), Veterans Experience Services (VES) Portfolio, Veteran Relationship Management (VRM) is seeking to acquire a quantity of one (1) North52 Business Process Activities (BPA) Software Maintenance License for the VRM program. This license includes software maintenance for 12 production systems currently under the VRM Program.

3.0 SCOPE OF WORK

3.1 BRAND NAME North52 Business Process Activities (BPA) Software Maintenance

The VA anticipates awarding a contract with a Firm Fixed Price (FFP), 12-month base period (12-month licenses) with two 12-month option periods. The total estimated value of this acquisition is $111,254.00 inclusive of all options.

The Contractor shall provide brand name North52 Business Process Activities (BPA) Software Maintenance support services in Table 1 below.

Table 1

Item No.

Description Part no. Qty Unit

Base Period

0001 North52 BPA Software Maintenance (Online) 12 Production Organizations for Department of Veterans Affairs - Enterprise Edition - Unlimited Activities

N52BPAMAIN 1 EA

Option Period One

1001 North52 BPA Software Maintenance (Online) 12 Production Organizations for Department of Veterans Affairs - Enterprise

N52BPAMAIN 1 EA

mailto:jermell.upton@va.gov

Item No.

Description Part no. Qty Unit

Base Period

Edition - Unlimited Activities

Option Period Two

2001 North52 BPA Software Maintenance (Online) 12 Production Organizations for Department of Veterans Affairs - Enterprise Edition - Unlimited Activities

N52BPAMAIN 1 EA

4.1 PERFORMANCE DETAILS

The Department of Veterans Affairs (VA), Office of Information & Technology, Enterprise Program Managemetn Office (EPMO), Veterans Experience Services (VES) Portfolio, Veteran Relationship Management (VRM) requires renewal of one (1) existing North52 Business Process Activities (BPA) Software licenses for the VRM program.

The license includes software maintenance for 12 production systems under the VRM.

This maintenance provides access to all software updates and patches, which includes maintenance releases and major version releases for the North52 BPA software license. VRM is a suite of products that provide authoritative information on an as needed basis to support Veteran, beneficiary and service provider inquiries. This enables VA to handle and respond to more inquiries in an accurate and timely manner.

North52 is a business rule engine that transforms our custom coding into simple formulas. It is significantly faster than writing custom code and lowers the costs to maintain business rule changes in our MS D365 SaaS products.

The Period of Performance (PoP) shall be12 months with two (2), 12-month option periods. Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO).

There are eleven (11) Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, five are set by date:

New Year's Day January 1 Juneteenth June 19 Independence Day July 4 Veterans Day November 11 Christmas Day December 25

If any of the above falls on a Saturday, then Friday shall be observed as a holiday.

Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six are set by a day of the week and month:

Martin Luther King's Birthday Third Monday in January Washington's Birthday Third Monday in February Memorial Day Last Monday in May Labor Day First Monday in September Columbus Day Second Monday in October Thanksgiving Fourth Thursday in November

4.1 PERFORMANCE PERIOD

Period of Performance:

Base Period: September 25, 2024 - September 24, 2025 Option Period One: September 25, 2025 - September 24, 2026 Option Period Two: September 25, 2026 - September 24, 2027.

4.2 PLACE OF PERFORMANCE

VRM DEPARTMENT, (ELECTRONICALLY DELIVERED)

5.0 CONTRACT MANAGEMENT

All requirements that are listed IAW PWS as it applies to this effort.

5.1 POINTS OF CONTACT

VA Program Manager:

Name: TO BE PROVIDED AT TIME OF AWARD Address:

Voice:

Email:

Point of Contact (POC):

Name: TO BE PROVIDED AT TIME OF AWARD Address:

Voice:

5.2 SPECIFIC TASKS AND DELIVERABLES

5.3 SCHEDULE FOR DELIVERABLES

Note: Days used in the table below refer to calendar days unless otherwise stated.

Deliverables with due dates falling on a weekend or holiday shall be submitted the following Government workday after the weekend or holiday.

Deliverables:

Task Deliverable

ID

Deliverable Description

1.0 A North52 BPA Software Maintenance

Due within 30 days of receipt and processing of the Delivery Order Electronic submission to: VA PM and COR.

Inspection: destination Acceptance: destination

6.0 SPECIAL SHIPPING INSTRUCTIONS

ADDITIONAL ITEMS

SPECIAL INSTRUCTIONS/REMARKS

Response Instructions: Offerors shall provide with its “RFI” quote/proposal a letter from the OEM for any and all proposed products certifying that the Offeror or the Offeror’s teaming partner, if acquiring the product through a teaming partner, is authorized to sell and provide the proposed product(s) as of the date of the submission of the quote/proposal. The OEM letter shall be provided on the OEM’s letterhead and signed by an authorized representative of the OEM. Additionally, the Offeror’s “RFI” quote/proposal shall explicitly self-certify that that it will not provide Gray Market Goods and/or Counterfeit Electronic Parts, and that it has the level of certification/specialization, as required by the OEM(s), to support authorized product sale and pricing for the products proposed. Failure to include the requisite OEM letter(s) and Offeror self-certification may render the Offeror’s “RFI” quote Unacceptable and thus, ineligible for a capable response.