Nashua, NH Janitorial Consolidation SOW.docx

STATEMENT OF WORK FOR

Janitorial Services at District ATCT Facilities

1. SCOPE: This document outlines the requirements for janitorial service at Federal Aviation Administration (FAA) buildings and offices in Nashua, NH locations.

1. Boston ARTCC

2. Child Care Facility ( The Launching Pad)

3. Operation Support Staff (OSS)

**Facilities may be added or removed upon mutual agreement of the Government and Contractor.

2. GENERAL INFORMATION:

Period of Performance: The period of performance must be for one (1) Base Year and four 12-month option years. The Period of Performance reads as follows:

Base Year: April 1, 2020 to March 31, 2021 Option Year 1: April 1, 2021 to March 31, 2022 Option Year 2: April 1, 2022 to March 31, 2023 Option Year 3: April 1, 2023 to March 31, 2024 Option Year 4: April 1, 2024 to March 31, 2025

The Government reserves the right to extend the term of this contract at the prices set forth in Section B of the Contract in accordance with the terms and conditions contained in clause 3.2.4-34 Option to Extend Services.

Type of Contract: The Government must award a single firm fixed-price contract.

Quality Control: The contractor must develop and maintain an effective quality control program to ensure services are performed in accordance with this SOW. The contractor must develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's quality control program is the means by which he assures himself that his work complies with the requirement of the contract. A draft Quality Control Plan will be provided with the offer and once selected for award, the contractor must provide the final plan within 30 days after award. After acceptance of the quality control plan the contractor must receive the contracting officer's acceptance in writing of any proposed change to his QC system.

Interference with Government Business: The Contractor must schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor must be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

Protection of Government Property: During execution of the work, the Contractor must take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes must be removed immediately. The Contractor must return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

Safety and Fire Prevention: The Contractor must be responsible for instructing their employees in appropriate safety measures. Housekeeping employees must not place mops, brooms, machines and other equipment in traffic lanes or other locations in such a manner as to create safety hazards. Appropriate, neat appearing, well-kept signs must be provided by the Contractor to indicate, "Danger, Hazardous Floors, Walk Left or Walk Right", as applicable, and approved by the COR prior to use. Such signs must be displayed at all times in all areas where cleaning operations are in progress that necessitate use of any equipment or supplies such as buckets, wires, ladders, water, wax, etc., which may impose a traffic obstruction or personnel hazard. Contractor's employees will be required to interrupt their work to allow passage of personnel, equipment, or carts. When cleaning of a public traffic area (i.e., lobbies or corridors) results in a temporary hazard of wet/slippery floors, housekeeping personnel must use parallel wet mopping or cleaning procedures.

Quality Assurance: The government must evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

Recognized Holidays: The contractor will not be required to perform services on these Holidays unless specified in section 9.

3. GOVERNMENT FURNISHED ITEMS AND SERVICES

Facilities: The Government must furnish or make available to the Contractor the facilities described herein. The Contractor will be responsible and accountable for such facilities accepted for use and must take all precautions necessary to prevent fire hazards, odors, and vermin? Custodial services for Government furnished facilities will be provided by the Contractor. The Contractor must obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities will be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor will be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

Utilities: The Government must furnish utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, steam, natural gas, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer Representative. The Contractor must provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

The Contractor will be responsible for instructing employees in utilities conservation practices. The Contractor will be responsible for conserving utilities, which must include, but not necessarily be limited to:

· Lights must be used only in areas where and at the time when work is actually being performed unless otherwise directed by the COR.

· Mechanical equipment controls for heating, ventilation and air conditioning systems must not be adjusted by contract employees.

· Water faucets or valves will be turned off after the required usage has been accomplished. To conserve water, only the minimum quantity of water needed for the required usage will be expended.

Janitorial Closets: Janitorial closets/storage room may be assigned, if available, to the contractor by the Contracting Officer's Representative for the storage of bulk supplies inside the building. No other supplies or equipment may be stored on site. The Government must not be responsible for loss and/or damage to contractor's stored supplies, materials, equipment, or other personal belongings caused by fire, theft, accident, or otherwise. Failure to keep these facilities in a clean and orderly condition may result in the withdrawal of the use of such facilities.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBLITIES

The Contractor must furnish all materials, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this Statement of Work.

a. The Contractor must furnish all supplies. The Contractor is responsible for placing these items in their normal place of use. NOTE: ALL toilet tissue supplied under this contract must be no less than 2-ply. There will be a sufficient stock of supplies (based on typical usage) including, but not limited to, toilet tissue and paper towels to ensure the facilities does not run out, especially over a weekend or Holiday.

b. The Contractor must furnish all tools, equipment, and janitorial supplies in sufficient quantities necessary to meet the requirements of this contract. Contractor provided tools must not generate excessive noise that disrupts the work in progress. The Contractor must use cleaning agents of synthetic detergent that are low-odor, odor counteracting, and have germicide properties.

c. All power equipment and attachments, including power cable and extension cords, must be free from any defects. The Contractor must use only the FAA furnished power outlets designated by the COR or CO. See section 6 for further details.

d. No contractor furnished or owned commodity may be kept on FAA owned or leased space or property without approval in writing by the COR or CO. The Contractor must keep pilferable items under lock and key at all times and must provide the COR with a key in the event of an emergency.

e. The Contractor must provide the COR and Facility a binder with the complete list of Material Safety Data Sheets (MSDS) for ALL CHEMICALS being utilized to sanitize and clean the facility. The Contractor must also ensure that this list is updated whenever there are Chemical / Product changes.

5. CLEANING SERVICES: Performance requirements for cleaning consist of the following each time an area is serviced. Furniture or other equipment (including waste bins) moved while performing cleaning services must be returned to their original position.

a. Clean/Wash Drinking Fountains. The tops and sides of the drinking fountains must be cleaned. The adjacent walls must also be cleaned. Surfaces shall be free of streaks, spots, or smudges.

b. Empty/Wash Waste Bins. All waste bins must be emptied and plastic liners replaced. Any plastic liner with food wastes or that is soiled or leaking must be replaced with a new plastic liner. Waste bins must be washed inside and outside utilizing a disinfectant to remain free of odors. After washing, bins must be wiped dry and new plastic liners installed. Boxes, cans, bottles, and other items placed adjacent to waste bins and marked "TRASH" must also be removed and placed in waste dumpster outside. All waste collected must be disposed of in the nearest outside trash dumpster. Waste that falls on the floor and outside grounds during the waste removal must be picked up.

c. Empty/Wash Recycle Bins. Remove all receptacles from recycle bins and place in appropriate outside recycle dumpster. Any plastic liner with food wastes or that is soiled or leaking must be replaced with a new plastic liner. Waste bins must be washed inside and outside utilizing a disinfectant to remain free of odors. After washing, bins must be wiped dry and new plastic liners installed.

d. Empty Paper Shredder. Clean and empty the receptacle and vacuum paper shaft from exposed surfaces.

e. Empty/Wash Ash Trays. Store butts and ashes in metal containers until it is safe to include in the trash or dumpster. Clean all pedestal receptacles outside of the building. All ashtrays and ash receptacles must be emptied and cleaned free of tobacco residue. Trays to be washed utilizing a disinfectant to remain free of odors

f. Vacuum Carpets. Carpeted areas and mats must be vacuumed free of all loose soil and debris.

g. Sweep/Dust Mop. Concrete/quarry tile, terrazzo, metal, wood, and resilient flooring must be swept or dust mopped to remove all loose dirt, dust, and debris. Floors must be swept/dust mopped free of dirt and mopped with a disinfectant.

h. Damp Mopping. Prior to damp mopping, floors must be swept/dust mopped. Floors must be damp mopped with an industry standards cleaning solution to remove dirt, streaks, smears, and stains.

i. Clean Restrooms. Restroom fixtures, including water closets, urinals, lavatories, and sinks must be washed inside and outside utilizing a disinfectant, and must be free of stains and odors. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) must not be used to clean lavatories or sinks. Wainscoting, partitions, walls, and doors must be cleaned free of dirt, stains, and graffiti. Mirrors must be cleaned and polished. All metal fixtures and hardware must be cleaned. If present, shower stall rooms and locker/dressing rooms must be considered part of the restrooms, and cleaned accordingly. Restroom supply dispensers (paper towels, toilet tissue, soap, and hand sanitizer) must be replenished. The Contractor must stock restrooms with sufficient supplies to ensure that the supplies last until the next scheduled service.

j. Dust Ledges/Counters/Other Flat Surfaces. All furniture, partitions, radiators, hand railings in stairways, grills, horizontal ledges, and sills must be dusted. Walls, doors, and partitions must be wiped clean (including glass in partitions and doors) to a height of 7'0" above the floor level. If present, chalk and marker trays, and erasers must be cleaned. All dry erase boards must be cleaned with a cleaning solution designed for dry erase boards. Corridor, lobby, and entrance walls and doors must be cleaned. Miscellaneous hardware and bright metalwork must be wiped clean.

k. Clean Walk-off Mats. Soil and moisture underneath mats must be removed and the floor must be cleaned as appropriate along with the rest of the floor. The mats must be returned to their original locations afterwards. The Contractor must report all walk- off mats worn out to the point of being ineffective.

l. Clean/Defrost Refrigerator. Clean and defrost the refrigerators located in the break room. Clean the inside of the refrigerator. Clean the outside of the refrigerator removing handprints, dirt and scuff marks. Only breakroom refrigerators are covered. Personal refrigerators in individual offices are not covered.

m. Clean Microwave. Clean interior and exterior of microwave oven to remove handprints, soil and food particles. Only breakroom microwave are covered. Personal microwaves in individual offices are not covered.

n. Clean Stove Top/Range Hood/Oven. Clean interior and exterior stove top, range hood and oven to remove handprints, soil and food particles.

o. Clean Kitchen Counters/Sinks/Other Fixtures. A commercial solution shall be used to remove streaks, stains, smudges, food residue, and other obvious soils.

p. Spot Cleaning. Smudges, fingerprints, marks, streaks, etc. shall be removed with a germicidal detergent from washable surfaces of walls, furniture, hardware, partitions, lockers, doors, fixtures, elevator doors/panels/buttons, stairwell handrails/guards, panels and picnic tables. After spot cleaning, surfaces shall have a uniform appearance and be free of streaks, spots, and other evidence of removed soil. Dust and foreign matter shall be removed from the frames, casings, sills, and glass.

q. Clean Window Blinds/Shades. Blinds and shades shall be damp wiped to remove soil and dust, using a commercially approved cleaner. Blinds and shades shall be free of streaks and smudges. This does not include the Tower Cab blinds/shades.

r. Exterior Window Cleaning. Windows up to the second floor shall be washed using such instruments as to assure the cleaning is thorough. Windows shall be free of all traces of film, dirt, smudges, water deposits, and other foreign matter. Dust and foreign matter shall be removed from the frames, casings, sills, and glass.

s. Interior Window Cleaning. All window and adjacent trim. Glass will be thoroughly cleaned to keep it free of finger prints, smudges, streaks, and smears. This does not include the Tower Cab windows.

t. Spray Clean/Strip/Buff/Wax. Prior to spray cleaning, stripping, buffing and waxing. Floors must be damp mopped. Floors must be spray cleaned and buffed to remove traffic marks, heavy soil, etc. The material used for spray cleaning and buffing must contain a blend of detergents and polymers to emulsify surface soil and repair traffic areas. If loose residue is produced by buffing, it must be removed in a manner that must leave the floor clean without destroying the high gloss produced by buffing. When completed, a spray cleaned and buffed floor must have a uniform, high-gloss finish, free of scuff and heel marks. The floor finish must be uniform from wall to wall, including corners. Resilient flooring must be swept/dust mopped and stripped to remove all built-up wax and imbedded dirt prior to waxing. After application of wax, areas must be buffed (if required) sufficiently for maximum gloss and uniform sheen from wall to wall, including corners. The waxed floor must present a clean appearance free from scuffmarks or dirt smears. Furniture or other equipment moved during floor stripping and waxing must be returned to their original positions.

u. Shampoo Carpets. Prior to shampooing, carpets must be vacuumed free of all loose soil and debris. Carpets must be shampooed free of streaks, stains, and spots, and must have a bright uniform color. Shampooing must be done by the water extraction method. After drying, furniture or other equipment moved for the shampooing must be returned to their original positions.

v. To insure the performance of desired work in accordance with the specification set forth herein, the contractor is required to provide contractor personnel with a copy of the service schedule setting forth the work described in the specifications. This service schedule (or one developed by the contractor and approved for use by the COR) shall be used as a checklist to record work performed. The contractor shall submit a copy of the proposed contract for approval to the COR prior to commencing the contract.

Contract personnel will be required to check off on the service schedule checklist each item of work performed. These checklists shall be posted on the janitorial closet door and submitted to the designed COR no later than 10:00 A.M. on the Monday following the week in which the work was performed. The checklist shall constitute a permanent record of the work performed and become the property of the U.S. government. These records will be used as the basis for contractor monthly invoice approval payment. Uncorrected deficiencies noted will be used as a basis to determine deductions to be made from the appropriate monthly invoice for non-performance.

w. All work accomplished by the contractor shall be subject to inspection by the COR or other designated representative(s) of the Environmental Support Unit at the Boston ARTCC, Operation Support Staff and Child Care Facility to insure full compliance with the contract specifications.

x. Deficiencies of unaccomplished work as called for in the specifications will be noted on the check sheets and will be brought to the attention of the contractor. Deficiencies noted must be remedied by the contractor within the time and date specified by the COR. Deficiencies will be remedied at no additional cost to the government. Failure to take remedial action by the contractor after having been so notified will result in a reduction from the monthly payment to the contractor.

6. SPECIAL PRECAUTIONS: Some areas must be occupied by FAA employees performing official duties during the time contract work is being conducted. Therefore, the contractor must give special attention while conducting work in these areas. These areas contain critical and specialized power for the operation of equipment used by the FAA. At no time may the Contractor's power-driven equipment be plugged into any electrical outlet used by FAA equipment or racks and/or consoles. Care must be exercised to prevent vacuum cleaners, buffers, mops, etc., from striking FAA electronics equipment and racks. The COR must assist the Contractor in working out the best and safest methods for the proper cleaning of these areas.

7. SPECIAL INSTRUCTIONS:

a. The Contractor must arrange for satisfactory supervision of the contract work. The contractor or his/her supervisors must be available at all times. The name of the supervisor must be submitted in writing through the COR to the CO.

b. Employee Training -The Contractor will be responsible for training his/her employees on the following subjects:

· Proper use and handling specified and approved detergents, supplies, and equipment. This is including, but not limited to, personal protective equipment (PPE), biohazard clean up kits, etc.

· Care and maintenance of Contractor and Government furnished property.

· Familiarization with fire prevention and safety procedures. This must include fall protection if applicable for cleaning in high areas and proper use of ladders.

Documentation of this training will be made available to the Contracting Officer and/or their Representative upon request.

c. The Contractor must ensure each employee completes the appropriate security forms required by FAA, Personnel Security Division, in order to conduct local background checks and appropriate national agency checks. If the background security checks reveal the employee does not meet FAA’s suitability standards, he/she must not be allowed to work at the FAA facility. Security must notify the CO prior to notifying the Contractor to remove the employee from the facility. The Contractor must submit to the COR a list of all employees by name who are to work at this facility not later than ten (10) days after receipt of contract award. The Contractor must likewise notify the COR in writing of any deletions or additions of employees performing under this contract immediately. The Contractor and his/her employees must be subject to all rules and regulations relative to entering and leaving the buildings and grounds for security purposes.

d. There may be additional badging requirements at certain locations. Additional badging requirements may include a second form of photo ID.

N/A

e. Additional Airport Authority Insurance Requirements may be required at the sites below.

N/A

f. The contractor is responsible for all government-furnished keys and access cards. The contractor must bear the cost of replacement keys and re-coring and all applicable locks if the keys and/or access cards become lost or destroyed.

8. SERVICE SCHEDULE:

1. Services to be performed on a Daily Basis:

1. Daily, pick up paper, trash cardboard and other debris inside loading dock area and also outside on walkways, picnic areas, sidewalks and exterior smoking areas which include ash receptacles.

2. Empty wastebaskets and remove trash to designated disposal areas. Wash all trash containers used for collection of waste, inside and out. Provide plastic liners for wastebaskets and trash cans and change as required. Empty ashtrays into a separate container and clean up surrounding area.

3. Empty cigarette receptacles. Cigarette receptacles will be emptied into non-flammable trash containers only after the contractor has determined that all fire is out.

4. Breakroom- Clean inside and outside of microwaves, oven surfaces, cabinet fronts, counter tops, refrigerator/freezer doors, sinks, ice machine, coffee machine, table and chair tops, aluminum wall panels and remove trash. Wash and vacuum floors. Mop floors with cleanser to remove dirt, grime, and traffic marks. Buff and ensure floors are thoroughly clean. Thoroughly vacuum carpets including under and around furniture.

5. General Area- Sweep, dust damp mop, buff or vacuum clean all floors in offices, conference rooms, equipment rooms work rooms, adjacent corridors and stairs.

6. Clean drinking fountains- The stainless steel surfaces shall be clean and bright, and they shall be free of dust, spots, stains, streaks, and foreign debris.

7. Bathroom- Supply paper towels, liquid soap, and toilet tissue where dispensers are provided. As needed, wash all trash containers used for collection of waste, inside and out.

8. Bathroom floors- Sweep, dust, damp mop, buff or vacuum all floors, as needed. There shall be no obvious evidence of dirt or debris on the floor.

9. Bathroom sink and toilet area- Clean washbasins and mirrors; supply paper towels, liquid and powder soap, toilet tissue where dispensers are provided. Damp mop floors. Deodorize and sanitize tile. Clean walls, mirrors, shelves, stall partitions, doors, wash basins, water closets, toilets, urinals, Place urinal mints. Clean metal work.

10. Shower – Shower walls shall be clear of soap and water stains.

2. Services to be performed on a Weekly Basis:

1. Dust all areas to a height of 8 feet. This includes desks, chairs, tables, top of file cabinets, blinds, and other furnishings.

2. Clean interior and exterior glass of entrance doors in building. Glass shall be clean and free of dirt, dust, streaks, watermarks, spots and grime and shall not be cloudy.

3. Wash and vacuum floors. Mop floors with cleanser to remove dirt, grime, and traffic marks. Buff and ensure floors are thoroughly clean. Thoroughly vacuum carpets including under and around furniture. Nap on carpets shall lie in one direction upon completion of the vacuuming task. Remove and clean mats, and clean underneath.

3. Services to be performed on a Monthly Basis:

1. Clean refrigerator- Wipe down inside.

2. Clean the kitchenette completely including inside and outside of microwaves, small appliances, counter tops, and trash removal.

4. Service to be performed on a Semi-Annually:

1. Window washing. During the months of (April and September) there shall be a planned and scheduled washing of the windows/glass on the interior and exterior of the buildings. This includes the cleaning of window trim, mullions, and sills. Schedule of wash days shall be given to COR for approval.

2. Carpet cleaning. (April) for all carpets in the building and semi-annually for high traffic areas in the building (April & October). Carpets should be thoroughly vacuumed and steam cleaned. Spot cleaning should be accomplished as needed. Schedule of carpet cleaning days shall be given to COR for approval.

3. High cleaning. (April & September) Cleaning of lights, vents, grills, heating units, converters, diffusers of all types, transoms, exposed pipes, conduit, high files, walls, ceilings, ducts, pictures, and any other objects or surfaces above 6 ft. shall be cleaned in the building and Guard House. Schedule of high cleaning days shall be given to COR for approval.

4. Strip and refinish (wax) all tile floors in building and Guard House.

(a) Apply wax remover, stripping agent, or synthetic detergent to floor to remove all old wax or finish. Do not use cleaning material with a pH value greater than 11.

(b) Apply three (3) thin even coats of water emulsion finish; each coat must dry before applying next coat. There shall be no buildup in corners or crevices. Any finish applied to baseboards, equipment, furniture, stationary objects shall be removed. Buff floor after all coats are applied and dry.

5. Wash Blinds.

9. SERVICES SPECIFIC TO EACH LOCATION.

Please Note: Facility-specific requirements contained in this section are in addition to all other requirements contained in the SOW, and to the extent that there are any inconsistencies, the facility specific requirements must control.

A. Boston ARTCC, 35 Northeastern Blvd Nashua, NH

Janitorial Service to be Performed: Janitorial services required herein are for the Federal Aviation Administration, 35 Northeastern Blvd., Nashua, New Hampshire, which consists of approximately 63,000 square feet of floor space.

The number of square feet and other items as described in these specifications are approximate only. Any minor discrepancies between these figures and the actual number there of, or minor discrepancies in floor type, room designations, will in no way relieve the contractor from the necessary furnishing of any materials or performing any work that may be required to carry out the contract in accordance with the true intent and meaning of these specifications.

Hours Service is to be Performed: All services must be conducted 7:00 A.M. to 7:00 A.M. Sunday through Saturday (7 days a week, including holidays) for the purpose of servicing lavatories and providing janitorial services set forth herein and as deemed necessary by the Contracting Officer’s Representative (COR). Federal Holidays shall be treated as weekend service. Majority of work under this contract is to be performed between 5:00 A.M. and 10:00 P.M. daily in accordance with the schedules contained herein. The contractor will provide a minimum of one janitor to be present onsite at all times 24/7/365 days.

1. The contractor shall wash the surfaces of the controller consoles with a suitable solution that will remove all dust, dirt, grime, pencil, grease and crayon marks on a weekly schedule. Strip bays and printer shelves are to be vacuumed and damp wiped. This will require pulling the shelving forward to vacuum behind the printers. The contractor shall clean the DSR Control Room once each day. *Special hours for cleaning the DSR Control Room consoles (controller consoles) shall be damp wiped from top to bottom, this includes all flat surfaces, between the hours of 10:00 P.M. and 05:00A.M. Coordination of work shall be accomplished through the S.O.C

2. The chalkboards in conference rooms 2025A & B will be cleaned on an as needed basis.

3. Special hours for cleaning secure / restricted areas: Certain areas, such as Power Service and White Superior Generator Buildings are designated secure / restricted areas, contractor will be admitted by authorized personnel until the work is finished. Additionally any critical equipment with the above signage in the main building will require coordination before any work will be performed.

4. The two pits outside the south basement mechanical rooms shall be swept and the drains cleaned on an as needed basis determined by the COTR.

B. Boston Operations Support Staff, 11 Murphy Drive Nashua, NH

Janitorial Service to be Performed: Facility to be cleaned encompasses approximately consists of a 60,000 square foot building and 600 square foot Guard House.

Hours Service is to be Performed: All services must be from 12:00 p.m. to 11:00 p.m. Monday through Friday (5 days a week, excluding holidays) for the purpose of servicing lavatories and providing janitorial services set forth herein and as deemed necessary by the Contracting Officer’s Representative (COR). Contractor personnel need to be aware of times when Air Traffic is particularly heavy and therefore, adjustment of hours may be required to perform the necessary work.

Majority of work under this contract is to be performed between 12:00 p.m. and 11:00 p.m. daily in accordance with the schedules contained herein, except exterior and interior window washing which will be performed during daylight hours.

Special hours for cleaning areas:

(a) Certain areas in the building are designated secure/restricted areas and the Contractor personnel will be admitted by FAA authorized personnel controlling these areas. Contractor personnel working in restricted areas shall be escorted until all work has been completed. Those areas requiring special cleaning hours will be identified by the COR.

(b) All cleaning services for the Medical Area Rooms 210-221, STARS Equipment Room 146, STARS Lab Room 147, and ELITE Lab Room 231A shall be accomplished while the rooms are monitored by authorized government personnel. Operational hours for these areas are between 7:00 a.m. and 4:00 p.m., Monday through Friday.

C. Child Care Facility, 53 Northeastern Blvd, Nashua, NH

Janitorial Service to be Performed: Facility to be cleaned encompasses approximately 2,014 sq. ft. carpet and 5, 211 sq. ft. Floor tiles. See Attachment 2: Child Care Dimensions

Hours Service is to be Performed: All services must be conducted The hours of operation for The Launching Pad vary depending on the needs of its customers. On average, normal operating hours are 6:00 a.m. through 6:00 p.m., seven (7) days a week except for Thanksgiving, Christmas, and New Year's Day. However, the hours of operations may vary and, at times be 6:00 a.m. through 11:30 p.m. Regular cleaning is required twice daily and shall be accomplished once during normal operating hours and once between the hours of 7:00 p.m. and 5:00 a.m. All other cleaning is to be performed after operating hours. Any questions should be referred to the Contracting Officer Representative (COR).Contractor personnel need to be aware of times when Air Traffic is particularly heavy and therefore, adjustment of hours may be required to perform the necessary work.

ROOM CLEANING:

A. Twice daily (once around noon and once at night).

1. Remove paper, trash, and sealed bags containing soiled diapers.

2. Service dispensers

3. Empty wastebaskets and remove trash to dumpster.

4. Bathroom floors, walls, stall walls and toilets must be cleaned and disinfected. Disinfect floor by sweeping and wet mopping or scrubbing. The floors shall be clean and free of dirt, dust, water streaks, string, gum grease, tar, etc., and present an overall appearance of cleanliness. All surfaces shall be dry and corners shall be clean.

B. Daily:

1. All tile floors are to be swept and wet mopped with an appropriate disinfectant, and ensured floors are thoroughly cleaned. Special attention should be given to areas under high-chairs and tables. No food should remain on the floor. Walls, baseboards and other surfaces shall be free of splashing and markings.

2. Thoroughly vacuum all areas, including under and around furniture. No dust, sand, paper scraps, etc., shall remain on the floors or carpet.

3. Clean drinking fountains

4. Glass doors and all interior glass shall be clean and free of dirt, dust, streaks, watermarks, and grime.

5. Wash inside and out with disinfectant or steam clean all garbage cans used for diapers and food remnants.

6. Clean horizontal surfaces, including tables, counters, and desktops.

7. Clean vertical surfaces of cabinets.

8. Clean glass desktops and mirrors.

9. Clean appliances with appropriate cleaners, surface areas shall be grease and dirt free. Appliances shall shine and no smears or streaks shall be on surfaces.

10. Diaper changing boards shall be washed with mild anti-bacterial detergent. Detergent shall remove all soil from changing board and ensure the surface is germ free and odor free. No smudges, soil, or streaks are allowed.

11. Clean and disinfect shower.

12. Sinks and sink counter surfaces cleaned and disinfected. Clean all fixtures, including metal chrome surfaces, water closets, urinals, shelving, washbasins, shower stalls, mirrors, waste receptacles, dispensers, and wall surfaces, using a cleaner disinfectant. Raise water closet toilet seats. Porcelain fixtures and metal surfaces (washbasins, urinals, toilets, shower stall, etc.) shall be clean and bright, no dust, spots, stains, green mold, rust encrustation or excess moisture.

13. Kitchen:

1. Floor is to be swept and wet mopped with an appropriate disinfectant, and ensured floors are thoroughly cleaned. No food should remain on the floor. Walls, baseboards and other surfaces shall be free of splashing and markings.

2. Empty trash, fill soap dispensers, inspect and replace lights, wipe down entry door to keep door free of grime and fingerprints.

C. Weekly:

1. Corners, cracks, crevices, areas along the baseboards and outside door threshold are to be vacuumed three (3) times weekly.

2. Dust with treated dust cloth all surfaces and furniture to ensure a dust free environment once (1) a week. There shall be no dust streaks. Blinds, windowsills, corners, crevices, molding and ledges shall be cleaned by dusting or vacuuming. There shall be no spots or smudges on dusted surfaces caused by dusting tools.

3. Kitchen:

a. Clean duct vents and air vents if soiled.

b. Clean and dust lower exhaust grates on freezer and refrigerator.

c. Polish all stainless steel exterior surfaces

d. Disinfect and polish interior of sinks.

D. Monthly:

1. Strip and apply three (3) coats of floor finish to resilient floors in rooms and halls once (1) a month. All old finish coats of wax shall be removed. There shall be no evidence of gum, rust, burns or scuffmarks. There shall be no buildup in corners or crevices. Walls, baseboard, and other surfaces shall be free of finish residue and marks from equipment. Floor shall be thoroughly cleaned and free of streaks.

2. Thoroughly clean all carpets using steam extraction with bacterial enzyme solution once (1) a month. Operation shall be scheduled on nights of early closure to allow for thorough drying.

3. Clean surfaces and objects approximately 70 inches or more from the floor once (1) a month. This includes but is not limited to ceiling areas, ventilating and air conditioning outlets, clocks, transoms, ceiling molding, tops of partitions, pictures, plaques, and all furniture. Damp wipe and dry high surfaces.

4. Walls are to be washed throughout the facility twice (2) a month with a germicidal solution.

5. Clean interior of refrigerator.

6. Strip, wax and polish kitchen floor.

E. As Needed Basis:

1. Spot clean wall and door surfaces. Smudges, marks, or spots shall be removed without causing unsightly discoloration.

2. Spot clean carpets. Spot cleaning shall insure thorough removal of any stains, dirt, grease, etc. Spot cleaned areas shall blend in with overall carpet appearance. No evidence of fuzzing caused by harsh rubbing or brushing. Deodorizers may be required to alleviate odors.

10. OTHER

Policing Grounds: Paper, bottles, cans, and all other trash and refuse must be removed from all grounds, sidewalks, and interior courts within the facility grounds as needed. All removed items must be deposited in the nearest waste container.

Approx. 59,000 sq. ft.

ATTACH Appendix 1 Emergency Services: In the event that an emergency situation occurs, such as flooding, glass breakage, biohazard cleanup, spillage of liquids, etc., prior to or after normal working hours, the Contractor must be required to provide clean up services.

Lost and Found Property: It is the Contractor's responsibility to ensure that all articles of possible personal or monetary value found by the Contractor's employees are turned in to an office designated by the COR