SOW - Draft Pureactiv.docx

Screening Information Request/Request for Offer 6973GH-18-R-00017 Attachment 3

STATEMENT OF WORK (SOW)

For

PureActiv Software Support

Including:

Support for multiple US Border Patrol Surveillance Platforms

October 7, 2019

1.0 Background

The Department of Homeland Security’s (DHS) Secure Border Initiative (SBI) is a comprehensive multi-year plan to secure America’s borders and reduce illegal immigration. The initiative addresses both border control and interior enforcement. SBI is part of the overall initiative designed to provide Customs and Border Protection (CBP) the resources and capabilities necessary to achieve border control. The Federal Aviation Administration Logistics Center (FAALC) will serve as an independent government entity providing engineering, technical and logistics services to support CBP in the areas of Integrated Logistics Support, management consulting, primary inventory control point, provisioning and repair of CBP equipment.

2.0 Purpose

The Vendor shall furnish all professional, technical and support labor, materials, supplies, management services, data, facilities and transportation required to perform all requirements set forth within this Statement of Work. Work to be performed under this contract will be ordered through the issuance of Delivery/Task Orders. The FAA requires software upgrades, software testing, system testing, documentation of configuration changes, and delivery of the new system software baseline in a format that can be deployed for US Border Patrol Systems.

3.0 Scope of Work

3.1 Software Support

1. Vendor will provide support for hardware and software related to PureActiv annually per each license instance.

2. Vendor will provide telephone support in troubleshooting problems to include releasing version upgrades to fix software defects if/when found.

3. Vendor will provide periodic software patches to fix security vulnerabilities.

4. Vendor will provide version upgrades annually and assist with Development and Testing of the new version prior to release into Production.

5. Vendor will provide over the phone training for new features released annually.

3.2 Support per License

1. FAA will request new coverage for licenses quarterly as support of Border Patrol systems are acquired under contract.

2. Vendor will provide pricing for software support to include all services under 3.1 per license.

3.3 Training

1. Vendor will provide training for the set-up, configuration and operator awareness for use of the Pureactiv software.

2. Vendor will provide onsite training upon request adhering to travel guidelines set out by the FAA Acquisition Management System (AMS).

3.4 Engineering Services

1. Vendor will provide engineering services when necessary for technical support and software updates (e.g.: software patches).

4.0 Software Delivery

The Vendor will make software revisions, patches, and new versions available via hard copy media delivered to the Contracting Officer’s Representative (COR).

5.0 Warranty

The Vendor warrants that products conform to contract requirements. The Vendor also warrants that all repair work and new items supplied are free of defects in materials, and workmanship for a period of 1 year after delivery.

6.0 Inspection, Compliance and Acceptance

The COR may periodically visit the Vendor’s facility to ensure compliance with the terms of the contract. Upon inspection of the asset or recommendations, the COR shall certify acceptance of the supply or service in order to ensure compliance with the contract.