Attachment 1 - Draft PWS - 2AF Personnel Security Support 31 Jan 24.pdf

338‐ESS‐PKAD‐RFI‐03

PERFORMANCE WORK STATEMENT (PWS)

FOR

2AF/TTOC, Det 1 Accessions Security Cell

25 March 2024

DRAFT

Contents

1.0 DESCRIPTION OF SERVICES 4

1.1 Introduction Error! Bookmark not defined.

1.2 Background 4

1.3 Scope 4

1.4 Period of Performance 5

2.0 SPECIFIC TASKS 5

2.1 Ensure each accession is assigned to the SMO 5

2.2 Process Continuous Vetting (CV) notifications 5

2.3 Process security incidents 5

2.4 Prepare weekly separation rosters 5

2.5 Out-process accessions in DISS 5

2.6 Provide weekly statistics 6

2.7 Provide lessons learned report. 6

3.0 SERVICES SUMMARY (SS) 6

4.0 DELIVERABLES 7

5.0 GOVERNMENT FURNISHED SUPPLIES AND SERVICES 8

5.1 Services. 8

5.2 Facilities. 8

5.3 Utilities. 8

5.4 Equipment. 8

6.0 SPECIAL REQUIREMENTS/INSTRUCTIONS 8

6.1 Contractor Identification in the Government Workplace. 8

6.2 Industrial Security. 8

6.3 Physical Security. 9

6.4 Privacy Act. 9

6.5 Location(s) of Work. 9

6.6 Hours of Operation. 9

6.7 Conservation of Utilities 9

6.8 Records 10

6.9 Contractor Manpower Reporting. 10

6.10 Contractor Personnel Orientation. 11

6.11 Special Training and Qualifications. 11

6.12 Kick-off Meeting and Periodic Progress Meetings. 11

6.13 Contractor Travel. There is no Contractor travel on this contract action. 11

APPENDIX A - ACRONYMS AND ABBREVIATIONS LIST 12

APPENDIX B - ESTIMATED WORKLOAD DATA 13

APPENDIX C - APPLICABLE PUBLICATIONS & INSTRUCTIONS 14

Attachment 1– Performance Work Statement

PWS p. 4

1.0 DESCRIPTION OF SERVICES

1.1 Introduction

1.1.1 This is a non-personal services contract. The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. The contractor shall manage its employees and guard against any actions that are of the nature of personal services or give the perception of personal services. The contractor shall notify the Contracting Officer (CO) immediately if they perceive any actions constitute personal services. These services shall not be used to perform any Inherently Governmental

Functions. The on-site project manager will serve as the principal point of contact with the

Contractor Officer Representative (COR). The on-site project manager may be an additional duty of one of the interviewers.

1.2 Background

1.2.1 In response to a Secretary of Defense Unauthorized Disclosure (UD) memorandum, the

Department of the Air Force (DAF) must enhance personnel security and accountability to address gaps in the accessions and training pipeline. Currently, there is no method to track military personnel throughout the training pipeline. Therefore, the Directorate of Security, Counterintelligence and Special Program. Oversight (SAF/AAZ), in coordination with the Air

Education and Training Command Information Protection (AETC/IP), has directed a cell be established in 2 Air Force Technical Training Operations Center, Detachment 1 (2AF/TTOC

Det 1) to provide management of Personnel Security actions for military personnel, until they arrive at a training site which requires access to classified information, or arrival at the first duty station. The cell will gain personnel into the correct security management office within the Defense Information Security System (DISS), respond to requests for information from the

DoD Central Adjudication Service (DoD CAS), coordinate with training unit commanders to obtain documentation for these requests, report security incidents in DISS, and respond to insider threat notices received from Department of Defense Insider Threat Management and

Analysis Center (DITMAC).

1.2.2 AETC gains over 30k Officer/Enlisted accessions per year. It is a Department of Defense

(DoD) requirement that each accession is submitted for a security clearance investigation.

Once the investigation is submitted, the person is ‘gained’ into the DISS for tracking of investigation progress through adjudication. However, currently, there is no single entity that tracks each accession throughout the accessions/training pipeline, which creates a gap in security monitoring. This monitoring involves noting when a person is gained into DISS, processing requests for information sent by the DoD CAS and transferring responsibility to another office once a person arrives at the first permanent duty station. In addition, this monitoring also requires submission of customer service requests (CSRs) and incident reports to the DoD CAS when Personnel Security issues are discovered during the accessions/training pipeline.

1.3 Scope

PWS p. 5

The contractor shall provide all labor necessary to provide Personnel Security related administrative support to the Sensitive Skills Interview (SSI) Branch2 AF/TTOC, Det1 at

Joint Base San Antonio (JBSA) Lackland, Texas. The contractor shall provide professional, articulate, and adequate administrative services to ensure tracking and processing of security issues throughout the accessions/training pipeline until a person arrives at the first duty station. The contractor shall review Personnel Security databases to track any requests for information and CSRs. The contractor will provide support by tracking Personnel Security actions for approximately 6,000 DAF military personnel per month as they proceed through the accessions process and training pipeline. Contractor personnel must have at least a Secret

Clearance in order to access systems for tracking security clearances and responding to queries from other DoD Agencies. The queries will require coordinating with training unit commanders, as well as the DoD CAS, Defense Counterintelligence and Security Agency

(DCSA), and the Defense Insider Threat Management Analysis Center (DITMAC).

1.4 Period of Performance

1.4.1 The period of performance shall be five (5) years, with a one (1) year base period and four (4) 1-year option periods.

2.0 SPECIFIC TASKS

The contractor located at 2 AF Det 1, JBSA-Lackland shall perform the tasks listed below.

2.1 Ensure each accession is assigned to the SMO in DISS. Monitor Air Force Recruiting

Information Support System-Total Force (AFRISS-TF) web-based system for accession activities. Take actions in DISS to ensure accessions are gained into appropriate security management office (SMO). Validate data in personnel security databases for accuracy. Run reports in DISS to ensure all accessions are assigned.

2.2 Process Continuous Vetting (CV) notifications. When requests for information or insider threat notifications are received, coordinate with the current training unit to notify the subject and obtain required documentation. Ensure documents are formatted per the respective agencies’ requirements. Transmit the information to the requesting agency.

2.3 Process security incidents. When training units report security incidents, obtain the required documentation, ensure it is formatted as required, and upload information in

DISS.

2.4 Prepare weekly separation rosters. Obtain lists of separated personnel and check investigation statuses in DISS. Request investigation cancellations with Defense

Counterintelligence and Security Agency (DCSA). Submit separation rosters to AETC/IP and AFRS.

2.5 Out-process accessions in DISS. Track 2 AF SharePoint dashboards for accessions’ progress through training. Upon all training completion, out-process or transfer accessions to the SMO at the permanent duty station in DISS.

PWS p. 6

2.6 Provide weekly statistics on number of CV notifications, requests for information, CSRs, and DISS processing actions as requested by higher headquarters. Provide ad-hoc statistical reports when requested by higher headquarters.

2.7 Provide lessons learned report. At the end of the initial performance period, the contractor will submit a report, identifying processes used and lessons learned.

3.0 SERVICES SUMMARY (SS)

The contract service requirements are summarized in performance objectives that relate directly to mission essential services. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS provides information on contract requirements and the expected level of contractor performance to be successful. These thresholds are critical to mission success. Procedures as set forth in the applicable Inspection clause in the contract will be used to remedy all deficiencies. The Government retains the right to inspect any item included in the contract.

Performance Objective PWS

Paragraph

Frequency Performance Threshold

Ensure each accession is assigned to the correct SMO; run reports in DISS to ensure all accessions are assigned.

2.1

Weekly

Run reports in DISS and compare to

AFRISS-TF. If an accession is not in the correct SMO, in-process the record, with no more than 5% not in-processed.

Coordinate with training squadrons when CV notifications, requests for information or insider threat alerts are received within 48 hours.

2.2

As needed

Training squadrons are notified within

48 hours 95% of the time.

Ensure documents are formatted correctly and transmit to the requesting agency within the agency’s time limits.

2.2

As needed

Documents are transmitted to requesting agencies within established time limits no less than 95% of the time.

Upon notification from the training units, process security incidents and upload information in DISS within 3 days.

2.3

As needed

Documents uploaded into DISS withing

3 days no less than 95% of the time.

Prepare separation rosters, check investigation statuses in DISS, and request investigation cancellations with

DCSA; submit separation rosters to

AETC/IP and AFRS.

2.4

Accurate documentation and on time no less than 95% of the time.

Upon all training completion, out-process accessions to the SMO at the permanent duty station in DISS.

2.5

Actions are taken on time no less than

90% if the time.

PWS p. 7

Provide activity reports on number of

CV notifications, requests for information, CSRs, and DISS processing actions as requested by higher headquarters.

2.6

Provide statistics on time no less than

90% of the time.

4.0 DELIVERABLES

Reports and other data required in this PWS shall be submitted IAW the Contract Data

Requirements List (CDRL) in Exhibit A of the contract.

(Exhibit A)

CDRL

Data Item

Number

Data Item Description PWS

Para.

Delivery Schedule

A001

Separation rosters

2.5

Provided weekly to government activity and

AETC/IP COB each Friday

A002

Weekly Activity Report

2.6

Provide to government activity chief by COB each Friday

A003

Accession Reports 2.1 Provide to government activity chief by COB each Tuesday

A004 CV Notification

Documentation

2.2 Provide to respective training squadron

within 48 hours of receiving notification

A005 Security Incident Reports 2.3 Receive reports from training squadrons and upload documents in DISS as needed

A006 Weekly Statistics 2.6 Provide to government activity chief by COB each Tuesday

PWS p. 8

5.0 GOVERNMENT FURNISHED SUPPLIES AND SERVICES

5.1 Services

5.1.1 Government personnel will be made available to provide technical input, answer questions, review completed draft deliverables, and provide feedback. The

Government will provide the contractor with online computer-based orientation, and on-the-job orientation.

5.2 Facilities

5.2.1 The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

5.3 Utilities

5.3.1 The Government will provide all utilities in the facility and will be available for the contractor’s use in performance of tasks outlined in this PWS.

5.4 Equipment

5.4.1 The Government will provide desk, phone, computer equipment (to include all necessary hardware & software), an electronic mail (e-mail) account, use of the

Government telephone, facsimile machine, copier usage, as required by this position. The contractor will be given access to the following systems: AFRISS-TF) electronic Basic Military Training (eBMT), and the Defense Information System for

Security (DISS).

6.0 SPECIAL REQUIREMENTS/INSTRUCTIONS

6.1 Contractor Identification in the Government Workplace

6.1.1 When conversing with Government personnel during business meetings, over the telephone or via electronic mail, the contractor shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. The contractor shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation.

6.2 Industrial Security

6.2.1 At present, this contract does not require access to classified information.

Should the need arise as the work commences, overarching security requirements and contractor access to classified information will be as specified in a DD Form

254, Department of Defense Security Classification amended to the contract. The contractor shall have at least a final U.S. Government issued Secret security clearance.

PWS p. 9

6.3 Physical Security

6.3.1 The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, property, and materials shall be secured.

6.4 Privacy Act

6.4.1 Work on this contract requires the contractor to have access to Privacy

Information. The contractor shall adhere to the Privacy Act, Title 5 of the US Code, Section 552a and applicable Agency rules and regulations.

6.5 Location(s) of Work

6.5.1 The work under this contract shall be performed at Sensitive Skills Interview

(SSI) Branch, 2 AF, Technical Training Operations Center, Detachment 1

(2AF/TOCC, Det 1), Building 6630, at Joint Base San Antonio (JBSA) Lackland, Texas. Some telework may be authorized by the government activity chief as needed.

6.6 Hours of Operation.

6.6.1 Normal Hours of Operation. The contractor shall perform the services required under this contract during the following hours: Mon - Fri, 0730-1630, except federal holidays. The office will be open from 0700 – 1700 hours on regular business days.

6.6.2 Recognized Holidays. The contractor is not required to provide service on the following days:

New Year’s Day Labor Day Dr. Martin Luther King’s Birthday Columbus Day Presidents’ Day Veterans Day Memorial Day

Thanksgiving Day Juneteenth Day Christmas Day Independence Day

6.6.2.1 If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

6.7 Conservation of Utilities

6.7.1 The contractor shall operate under conditions which prevent the waste of utilities which include the following:

6.7.1.1 Lights shall be used only in areas where and when work is being performed.

6.7.2 Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the contractor unless authorized.

PWS p. 10

6.7.3 Water faucets or valves shall be turned off after the required use has been accomplished.

6.7.4 Government telephones shall be used only for official Government business.

6.8 Records

6.8.1 The contractor shall create, maintain, and dispose of only those Government required records that are specifically cited in this PWS or required by the provisions of a mandatory directive listed in Appendix C, Applicable Publications &

Instructions. If requested by the Government, the contractor shall provide the original record, or a reproducible copy of any such record within five (5) workdays of receipt of the request.

6.9 Contractor Manpower Reporting.

6.9.1 In accordance with Section 8108 of the National Defense Appropriations Act of Fiscal Year 2011 the contractor shall report, annually for performing services on

Department of Defense installations in support of this contract, all required prime contract and subcontract data, or require any subcontractors to report separately using the Enterprise-wide Contractor Manpower Reporting Application (eCRMA) located at http://www.ecmra.mil. There are four separate eCMRA tools: Army, Air

Force, Navy and All Other Defense Components. The appropriate eCMRA reporting tool to use is determined by the requiring activity being supported (e.g., if DISA awards a contract for an Air Force requiring activity, the contractor shall load the required reporting data in the “Department of Air Force CMRA” tool). The contractor shall report ALL contractor direct labor hours and direct labor dollars

(including subcontractor labor hours) required for performance of services provided under this contract. The contractor shall enter the Order, Contact, and Location Data.

The contractor may view user manuals and frequently asked questions (FAQs) at https://cmra.army.mil/Help/help.html.

6.9.2 Initial Contract/Order Creation. The contractor shall enter initial data (Order and Contact Data only) into the appropriate eCMRA tool to establish the basic contract record no later than 30 calendar days after receipt of contract award. The contractor shall notify the COR and the CO when the basic contract record has been established in the appropriate eCMRA tool.

6.9.3 Annual Reporting. Reporting inputs will be for the direct labor executed during the period of performance (PoP) for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. The contractor shall provide reporting inputs for the final PoP of this contract no later than 30 calendar days after contract expiration. The contractor may direct technical questions about the eCMRA tool to the CMRA help desk at dodcmra@pentagon.af.mil.

http://www.ecmra.mil/ https://cmra.army.mil/Help/help.html mailto:dodcmra@pentagon.af.mil.

PWS p. 11

6.9.4 Uses and Safeguarding of Information. Information from the secure website is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time shall any data be released to the public with the contractor’s name and contract number associated with the data.

6.10 Contractor Personnel Orientation.

6.10.1 The contractor shall complete online computer-based orientation and on-the-job orientation as provided by the Government within two (2) months of contract award.

6.11 Special Training and Qualifications.

6.11.1 Contractor personnel requiring access to a DoD Information System shall receive initial IA awareness orientation as a condition of access and thereafter shall complete annual IA refresher awareness, IAW by DoD Directive 8570.01, "Information Assurance Training, Certification, and Workforce Management."

6.11.2 Three (3) to five (5) years of current relevant Security Specialist experience.

6.11.3 Completed training courses specializing in personnel security provided by the Center for development of Security Excellence (CDSE).

6.11.3 The contractor shall have a final U.S. Government issued Secret security clearance.

6.12 Kick-off Meeting and Periodic Progress Meetings.

6.12.1 The contractor shall attend an initial kick-off meeting NLT ten (10) working days after contract award. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. The contractor shall provide minutes of these meetings to the Government COR. (CDRL #A004)

6.13 Contractor Travel

There is no Contractor travel on this contract action.

PWS p. 12

APPENDIX A - ACRONYMS AND ABBREVIATIONS LIST

Acronym/Abbreviation Definition

AF Air Force

AFB Air Force Base

CDRL Contract Data Requirements List

CFR Code Federal Regulation

CO Contracting Officer

COR Contracting Officer’s Representative

DOD Department of Defense

FAR Federal Acquisition Regulation

IAW In accordance with

NDA Non-Disclosure Agreement

OSHA Occupational Safety and Health Act

PBSA Performance Based Service Acquisition

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

SS Services Summary

USAF United States Air Force

PWS p. 13

APPENDIX B - ESTIMATED WORKLOAD DATA

The estimated workload data provided is for informational use only and is based upon the

Governments estimation of the level of effort required to meet PWS requirements. Contractors shall propose based on their own technical approach.

LABOR CATEGORY UNIT OF ISSUE QUANTITY

(FTE)

Personnel Security Specialist Each 2

PWS p. 14

APPENDIX C - APPLICABLE PUBLICATIONS & INSTRUCTIONS

The contractor shall comply with all publications, regulations and operating instructions provided by the Government is required when they pertain to the procedures for materials expediting herein and where the contractor is authorized by the PWS to accomplish the work specified in the publication, regulation, or operating instructions. The publications prescribe USAF policies, use of materials, procedures, and processes applicable to the work requirements. The contractor shall acquire and work on the latest version of the publication.

Publication/Instruction - Title Applicable

Paragraph/Chapter

PWS

Paragraph

DoD M 5200.02/DAFMAN 16-1405 Procedures for the DoD Personnel Security Program

Entire document applicable 2.0, 3.0

AFI16-1402 Counter-Insider Threat Program

Management

Entire document applicable 2.2