DC COOK - SOW 2020.pdf

Statement of Work (SOW)

Resident Office Telephone Service D.C. Cook Resident Inspector Office

PROJECT TITLE: Telephone Service for D.C. Cook Resident Office

NRC ISSUING OFFICE: NRC

NRC COR: Carole Ariano (630) 829-9554

NRC ALTERNATE COR: Michael A. King (630) 829-9612

BACKGROUND

In accordance with the mission of the U. S. Nuclear Regulatory Commission (NRC), Region III office in Lisle, Illinois, the NRC requires services to support voice communication (local dial tone) for the Resident Inspector office at the D.C. Cook Nuclear Power Plant located at 7700 Red Arrow Highway, Stevensville, MI 49127-9726. The period of performance is from February 9, 2020 through February 8, 2021.

OBJECTIVE

The objective of this Statement of Work (SOW) is to outline NRC requirements for the contractor to provide services to support local telephone calls.

SCOPE

The Contractor shall provide voice telecommunication services, including emergency and backup service, to the demarcation point of the NRC Resident Inspector office at the D.C. Cook Nuclear Power Plant located 7700 Red Arrow Highway, Stevensville, MI 49127-9726.

COMPLIANCE REQUIREMENTS

The Contractor shall provide services in accordance with the rates, terms, and conditions set forth in the applicable Tariffs of the Contractor, as filed with, and approved by, the local or state Public Utility Commission and/or the Federal Communications Commission.

Contractor services shall be in conformance with all applicable accepted Industry and Federal standards, such as those standards maintained or established by the Telecommunications Industries Association and Federal Communications Commission. In addition, Contractor work shall meet the standards established in the National Electric Code, Local Building Code, National Fire Code, and State and Local Fire Codes.

TECHNICAL REQUIREMENTS

The Contractor shall provide dial tone and voice connectivity for three (3) analog lines. The Contractor shall provide voice telecommunication services, including emergency and backup service, to the demarcation point of the NRC Resident Inspector Office. These services shall include unblocked access and interface into the Federal Telecommunications System (FTS) Network environment for long distance service, and interface with commercial long distance carriers. The Contractor shall provide number portability for all phone numbers in use at the NRC Resident Office location. FTS PIC code for long distance is 222 and shall be programmed as such.

The Technical Requirements may be adjusted as appropriate due to telecommunication configurations in the Resident Office.

The Contractor shall provide number portability for all phone numbers currently in use at the designated location.

The current analog numbers are: (269) 465-3727, (269) 465-3360, (269) 465-4527.

The Contractor shall provide 24-hour emergency maintenance service for equipment and to support connectivity, 7 days a week, 365 days a year. Emergency maintenance will be requested by verbal and/or written request from the NRC Contracting Officer Representative (COR), Alternate COR or authorized user. The Contractor shall provide all contractor-furnished services and equipment, trouble and/or fault isolation and diagnostic testing in accordance with industry standards and shall initiate corrective action after notifying the COR, Alternate COR or authorized user.

When it is determined that NRC equipment is at fault for a specific problem, the Contractor’s technician shall note on the work order the specific problem, the actions taken to determine the source of the fault, and shall notify the NRC COR immediately. If, in performing the repair or follow-up, it is determined that the specific problem was actually related to Contractor-provided equipment or service, charges to NRC for correction of the fault shall be credited on the subsequent monthly invoice.

The Contractor may be required to coordinate with other NRC service providers in conjunction with the NRC COR or Alternate COR in order to correct problems and restore communications.

The Contractor shall not make modifications, alterations, or changes to any existing NRC telecommunications configuration unless authorized by the NRC COR or Alternate COR.

The Contractor shall not disable, bypass or otherwise render inoperative, any safety device within the NRC telecommunications configuration.

The Contractor shall report to the NRC COR any situation that could cause system failure or the degradation of telecommunications services and recommend possible corrective action.

Within 1 working day of contract award, the Contractor shall provide the NRC COR and Alternate CORs with procedures to be used to obtain services outside of the Region III normal business hours and in emergency situations. The procedures shall include a primary and alternate telephone number and name(s) of individuals to contact. For the Region III office, normal business hours are 7:00 a.m. to 4:15 p.m. Central Standard Time.

The NRC may require work to be performed on a routine or an emergency basis. Work to be performed on a routine basis shall require contact with the NRC COR or Alternate COR within two hours from the time the NRC COR or Alternate COR initiates the call. Work to be performed on an emergency basis shall require contact with the NRC COR or Alternate COR within one hour from the time the NRC COR or Alternate COR initiates the call.

The NRC COR or Alternate COR will be the only individuals authorized to initiate work order/request/trouble calls. The NRC will not be held liable for any cost incurred by the Contractor for performance of any work in response to a work order/request/trouble call initiated by any unauthorized individual.

PERSONNEL QUALIFICATIONS

The Contractor shall provide personnel that are fully qualified (certified and experienced). All Contractor technical personnel providing services under this contract shall have the requisite qualifications and experience to perform the required tasks. These qualifications and experience shall be in the following areas: performing installation and maintenance of specialized equipment such as fiber optics; cable design, fabrication, installation, and removal;

fault isolation techniques, trouble-shooting, diagnostic equipment utilization, initiation of corrective action, and ability to distinguish and interpret color codes and identify circuit/line termination points. If sub-contractors will be used to perform any tasks, they will be listed as part of the submitted bid package and will include sub-contractors names, addresses, and references.

All personnel performing work on this task order must present proper credentials (photo identification) prior to gaining access to the facility. In addition, all personnel providing work on this task order shall be escorted at all times while conducting work at the nuclear facility where the work is being performed. The normal operating hours are 7:00 a.m. to 4:15 p.m. (Central Standard Time).

INSTRUCTIONS

Pricing will include local telephone service only. If a bid is submitted for a “bundled package” which includes long distance and internet services, the bidder must break out pricing and list the costs for local telephone service separately. The NRC will not pay for long distance or internet services.

All billing will be submitted directly by the primary Contractor only, not by sub-contractors if they are used to perform any task.

Any additional work required or maintenance costs will be negotiated through a separate agreement.

Service will be for dedicated lines with number portability.

Quotations may be submitted on letterhead stationery, or other format that provides all required information. The quotation must include:

(1) The name, address, and telephone number of the offeror;

(2) A technical response that describes personnel qualifications and past performance.

(3) A Firm-Fixed-price to complete the services.

EVALUATION CRITERIA

The Government will award a purchase order under FAR Part 13, Simplified Acquisition Procedures. The Government will award a purchase order to the offeror that submits Tradeoffs for technical expertise and pricing. Contractors will be evaluated on the following criteria:

1) Technical expertise

2) Past performance

3) Price

PERIOD OF PERFORMANCE

The period of performance is from February 9, 2020 through February 8, 2021.